MODE D’EMPLOI
BEDIENUNGSANLEITUNG
MANUALE DI ISTRUZIONI
Federal Communications Commission
Radio Frequency Interference
Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interfer-ence
to radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required to correct the interference at his own
expense.
This statement will be applied only for the equipments marketed in U.S.A.
FCC WARNING
Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
For compliance with the Federal Noise Interference Standard, this equipment requires a
shielded cable.
For RF interference suppression, if a ferrite core is provided with this device, affix it to the
interface cable.
Statement of
The Canadian Department of Communications
Radio Interference Regulations
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
The above statement applies only to printers marketed in Canada.
Trademark acknowledgments
SP500 Series: Star Micronics Co., Ltd.
ESC/POS: Seiko Epson Corporation
Notice
• All rights reserved. Reproduction of any part of this manual in any form whatsoever,
without STAR’s express permission is forbidden.
• The contents of this manual are subject to change without notice.
• All efforts have been made to ensure the accuracy of the contents of this manual at the
time of going to press. However, should any errors be detected, STAR would greatly
appreciate being informed of them.
• The above notwithstanding, STAR can assume no responsibility for any errors in this
manual.
Appendix F: Peripheral Unit Driver Circuit ......................................................115
Appendix G: Adjusting the Dot Alignment Mode ............................................117
Appendix H: Black Mark Sensor Alignment Mode ..........................................119
1. Outline
ENGLISH
The SP500 Series Serial Impact Dot Matrix Printer is designed for use with
electronic instruments such as POS, banking equipment, computer peripheral
equipment, etc.
The major features of the SP500 series are as follows:
1. Bi-directional printing at approx. 4 lines/sec.
2. Serial interface or parallel interface.
3. The data buffer allows the unit to receive print data even during printing.
4. Peripheral unit drive circuit enables control of external devices such as cash
drawers.
SP512MD42
No. of print columns
42 : 42 columns (16.9 CPI)
Interface
D : Serial interface (RS-232C)
C : Parallel interface
Paper feed
M : Friction paper feed method
Mechanism
2 : Single color, 42 columns (16.9 CPI)
Printer type
1 : Tear bar type
4 : Auto cutter equipped type
SP500 series printer
– 1 –
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2. Unpacking and Installation
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2-1. Unpacking
After unpacking the unit, check that all the necessary accessories are included in
the package.
Tear bar modelAuto cutter model
Printer
Printer
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Ribbon cartridge
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User’s manual
Fig. 2-1 Unpacking
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Rear cover
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Power cordRoll paper guide
Switch blind
If anything is missing, contact the dealer where you bought the printer and ask
them to supply the missing part. Note that it is a good idea to keep the original box
and all the packing materials just in case you need to pack the printer up again and
send it somewhere at a later date.
– 2 –
2-2. Locating the Printer
When you locate your printer, keep the following tips in mind:
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1. Protect your printer from excessive heat such as direct sunlight or heaters, and
keep it away from moisture and dust.
2. Place the printer on a firm, level surface which is fairly vibration-free.
3. A steady power supply that is not subject to power surges should be connected
to the printer.
For example, do not connect it to the same circuit as a large, noise-producing
appliance such as a refrigerator or an air conditioner.
4. Make sure the line voltage is the voltage specified on the printer’s identification plate.
5. To disconnect the printer, the plug has to be disconnected from the wall socket,
which has to be located close to the printer, and easy to access.
2-3. Handling Care
1. Be careful not to drop paper clips, pins or other foreign matter into the unit as
these cause the printer to malfunction.
2. Do not attempt to print when either paper or ribbon cartridge is not located in
the printer, otherwise the print head can be damaged.
3. Do not open the cover while printing.
4. Do not touch the print head immediately after printing as it gets very hot.
5. Use only roll paper that is not glued to the core.
6. When the paper end mark appears on the paper, replace the roll paper before
it runs out.
2-4. Maintenance
Essentially, your printer is a robust piece of equipment, but should be treated with
a modicum of care in order to avoid malfunctions. For example:
1. Keep your printer in a “comfortable” environment. Roughly speaking, if you
feel comfortable, then the environment is suitable for your printer.
2. Do not subject the printer to physical shocks or excessive vibration.
3. Avoid over-dusty environments. Dust is the enemy of all precision mechanical devices.
4. To clean the exterior of the printer, use a cloth barely dampened with either
water with a little detergent or a little alcohol, but do not allow any liquid to
fall inside the printer.
5. The interior of the printer may be cleaned with a small cleaner or a compressed-air aerosol (sold for this purpose). When performing this operation,
be sure not to bend or damage any cable connections or electronic components.
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3. Parts Identification and Nomenclature
Tear bar model
Cover
Protects the printer from dust and reduces noise.
Do not open the cover while printing.
Control panel
Features one control switch and
two indicators to indicate printer
status.
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Power switch
Turns printer power on
and off.
Power connector
For connection of
the power cord.
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Interface connector
Connects the printer with
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host computer.
Peripheral unit drive circuit
connector
Connects to peripheral units
such as cash drawers, etc.
Do not connect this to a
telephone.
Fig. 3-1 External view of the printer (Tear bar model)
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Auto cutter model
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Cover
Protects the printer from dust and reduces noise.
Do not open the cover while printing.
Control panel
Features one control switch and
two indicators to indicate printer
status.
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Power switch
Turns printer power on
and off.
Power connector
For connection of
the power cord.
Fig. 3-2 External view of the printer (Auto cutter model)
Interface connector
Connects the printer with
host computer.
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Peripheral unit drive circuit
connector
Connects to peripheral units
such as cash drawers, etc.
Do not connect this to a
telephone.
– 5 –
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4. Connecting Cables and Power Cord
4-1. Connecting the Interface Cable
Note: Before connecting/disconnecting the interface cable, make sure that
power to the printer and all the devices connected to the printer is
turned off.
Also make sure the power cable plug is disconnected from the
AC outlet.
(1)Connect the interface cable to the connector on the rear panel of the printer.
(2)In the case of a serial interface, tighten the connector screws. In the case of a
parallel interface, fasten the connector clasps.
OFF
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Serial interface cable
OFF
ON
Parallel interface cable
– 6 –
4-2. Connecting to a Peripheral Unit
You can connect a peripheral unit to the printer using a modular plug. The
ENGLISH
following describes how to install the ferrite core and make the actual connection.
See “Modular plug” on page 115 for details about the type of modular plug that
is required. Note that this printer does not come with a modular plug or wire, so
it is up to you to obtain one that suits your needs.
Important!
Make sure that the printer is turned off and unplugged from the AC outlet
and that the computer is turned off before making connections.
(1)Connect the peripheral drive cable to the connector on the rear panel of the
printer.
Important!
Do not connect a telephone line into the peripheral drive connector.
Failure to observe this may result in damage to the printer.
Also, for safety purposes, do not connect wiring to the external drive
connector if there is a chance it may carry peripheral voltage.
OFF
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– 7 –
4-3. Connecting the Power Cord
Note: Before connecting/disconnecting the power cord, make sure that
power to the printer and all the devices connected to the printer is
turned off. Also make sure the power cable plug is disconnected from
the AC outlet.
(1)Check the label on the back or bottom of the printer to make sure its voltage
matches that of the AC outlet. Also make sure the plug on the power cord
matches the AC outlet.
(2)If the power cord is not attached to the printer, plug the appropriate end into
the AC inlet on the back of the printer.
(3)Plug the power cord into a properly grounded AC outlet.
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Important!
If the voltage shown on the label on the of your
printer does not match the voltage for your area,
contact your dealer immediately.
– 8 –
4-4. Turning Power On
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OFF
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OFF
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Make sure that the power cord has been connected as described in 4-3.
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(1)Set the power switch located on the right side of the printer to on.
The POWER lamp on the control panel will light up.
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Power switch
Important!
We recommend that you unplug the printer from the power outlet
whenever you do not plan to use it for long periods. Because of this, you
should locate the printer so that the power outlet it is plugged into is
nearby and easy to access.
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4-5. Attaching the Rear Cover
Attach the rear cover if necessary.
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4-6. Installing the Cable
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Install the cable as shown in the diagram below.
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4-7. Switch Blind Installation
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OFF
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It is not necessary to install the switch blind. Only install it if it is necessary for
ENGLISH
you. By installing the switch blind, the following become possible.
•Preventing the power switch from being operated by mistake.
•Ensuring that other people can not easily operate the power switch.
Install the switch blind as shown in the diagram below.
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The power switch can be turned ON (!) and OFF (O) by inserting a narrow
instrument (ball pen etc) in the holes in the switch blind.
Important!
We recommend that you unplug the printer from the power outlet
whenever you do not plan to use it for long periods. Because of this, you
should locate the printer so that the power outlet it is plugged into is
nearby and easy to access.
– 11 –
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5. Loading the Ribbon Cartridge and Paper
5-1. Tear Bar Model
5-1-1. Loading the Ribbon Cartridge
Cover
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Fig. 5-1 Opening the cover
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Power off
ON
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1 Turn off power to the printer.
2 Open the cover.
Important!
1. Do not touch the print head immediately after printing as it can be
extremely hot.
2. Do not touch the cutter blade.
· There is a cutter inside the pa-
per outlet slot. Not only should
you not put your hand in the
paper outlet slot while printing
is in progress, never put your
hand into the outlet even when
printing is not in progress.
ENGLISH
Ribbon separator
Print head
Ribbon
cartridge
Ink ribbon
Ribbon
feed knob
Notched part
Fig. 5-2 Loading the ribbon cartridge
3 Place the ribbon cartridge in the
direction shown in Fig. 5-2 and press
it down to load it. If loading of the
ribbon cartridge is not satisfactory,
press down the cartridge while rotating the ribbon feed knob in the
direction of the arrow.
4 Turn the ribbon feed knob of the
ribbon cartridge in the direction of
the arrow to remove slack in the
ribbon.
5 Close the cover.
– 12 –
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A
B
Fig. 5-3 Removing the ribbon cartridge
5-1-2. Loading the paper
Note: When removing the ribbon
cartridge, raise the A section
and then remove it by holding the B section as shown in
Fig. 5-3.
Cover
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Fig. 5-4 Removing the cover
1 Open the cover.
Important!
1. Do not touch the print head immediately after printing as it can be
extremely hot.
2. Do not touch the cutter blade.
· There is a cutter inside the pa-
per outlet slot. Not only should
you not put your hand in the
paper outlet slot while printing
is in progress, never put your
hand into the outlet even when
printing is not in progress.
2 Cut off the front edge of the roll
paper perpendicularly.
3 Confirm that the power of the printer
is turned on.
– 13 –
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Roll paper
Fig. 5-5 Setting the paper
Roll paper
Paper feeder
4 While observing the direction of the
roll, set the paper roll into the hollow as shown in Fig. 5-5.
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5 Insert the edge of the paper into the
paper feeder (black plastic part). If
inserted correctly, the edge of the
paper will pass through the paper exit.
6 Insert the top edge of the paper into
the tear bar slot, then mount the cover
by reversing the procedure for opening the cover in step 1 above.
Note: When the paper end mark ap-
pears on the paper, replace the
roll paper before it runs out.
Paper exit
Fig. 5-6 Loading the paper
Tear bar
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Fig. 5-7
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5-2. Auto Cutter Model
5-2-1. Loading the Ribbon Cartridge
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Cover
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Fig. 5-8 Opening the cover
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Power off
1 Turn off power to the printer.
2 Open the cover.
Important!
1. Do not touch the print head immediately after printing as it can be
extremely hot.
2. Do not touch the cutter blade.
· There is a cutter inside the pa-
per outlet slot. Not only should
ON
OFF
you not put your hand in the
paper outlet slot while printing
is in progress, never put your
hand into the outlet even when
printing is not in progress.
Auto cutter
Fig. 5-9 Raise the auto cutter
3 Lift up the auto cutter and put it in a
vertical position, as shown in Fig. 5-
9.
– 15 –
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Ribbon separator
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Print head
Ink ribbon
Ribbon
feed knob
Notched
part
Auto cutter
Ribbon
cartridge
Fig. 5-10 Loading the ribbon cartridge
B
A
4 Place the ribbon cartridge in the
direction shown in Fig. 5-10 and
press it down to load it. If loading of
the ribbon cartridge is not satisfactory, press down the cartridge while
rotating the ribbon feed knob in the
direction of the arrow.
5 Turn the ribbon feed knob of the
ribbon cartridge in the direction of
the arrow to remove slack in the
ribbon.
6 Close the Auto Cutter.
7 Close the cover.
Note: When removing the ribbon
cartridge, raise the A section
and then remove it by holding the B section as shown in
Fig. 5-11.
ENGLISH
Fig. 5-11 Removing the ribbon cartridge
– 16 –
5-2-2. Loading the Paper
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ENGLISH
Cover
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Fig. 5-12 Removing the cover
1 Open the cover.
Important!
1. Do not touch the print head immediately after printing as it can be
extremely hot.
2. Do not touch the cutter blade.
· There is a cutter inside the pa-
per outlet slot. Not only should
you not put your hand in the
paper outlet slot while printing
is in progress, never put your
hand into the outlet even when
printing is not in progress.
2 Cut off the front edge of the roll
paper perpendicularly.
3 Confirm that the power of the printer
is turned on.
4 While observing the direction of the
roll, set the paper roll into the hollow as shown in Fig. 5-13.
Roll paper
Fig. 5-13 Setting the paper
– 17 –
Roll paper
Paper feeder
5 Insert the edge of the paper into the
paper feeder (black plastic part). If
inserted correctly, the edge of the
paper will pass through the auto
cutter paper slit. Press the FEED
button to cut the paper.
V
6 Remove the cut piece of paper and
H
close the cover.
Note: When the paper end mark
Fig. 5-14 Loading the paper
5-3. Installing the Roll Paper Guide
When using a paper roll with an 58 mm
Roll paper guide
V
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width, install the attached roll paper
guide in the groove in the printer.
The setting for memory switch 2-A and
2-B must be changed to change the
print width from 63 mm to 45 mm.
For instructions on setting the memory
switch, please refer to the separate
Specification Manual.
ENGLISH
appears on the paper, replace
the paper roll before it runs
out.
Fig. 5-15 Installing the roll paper guide
– 18 –
5-4. Clearing Paper Jams
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ON
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Fig. 5-16 Cutting the paper
1 Turn the printer off and unplug the
power cord from the AC outlet.
2 Open the cover.
Note: Do not touch the print head
immediately after printing,
as it can be extremely hot. In
addition, do not touch the
cutter blade on models
equipped with the auto cutter.
3 For auto cutter models, lift up the
auto cutter and put it in a vertical
position as shown in Fig. 5-9.
4 Cut the paper before the paper feeder
as shown in Fig. 5-16.
5 Remove the jammed paper and re-
load the roll paper.
Note:
1) When paper is jammed in the
auto cutter, use a flat-head screwdriver or similar tool to turn the
knob and move the cutter blade
in order to remove the jammed
paper.
Knob
Fig. 5-17 Auto cutter knob
– 19 –
2) Do not touch any metal edges.
Personal injury could result.
6. Control Panel and Other Functions
6-1. Control Panel
1 POWER lamp (Green LED)
Lights when the power is ON
2 FEED button
Press the FEED button to feed roll
paper.
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2 FEED button
3 ERROR lamp
(Red LED)
6-2. Basic Indicators
POWER lamp
Power On/Off
No Error
On/Off
On
1 POWER lamp
(Green LED)
ERROR lamp
Off
3 ERROR lamp (Red LED)
Indicates various errors in combination with POWER lamp
Buzzer
—
—
—
– 20 –
6-3. Errors
1) Recoverable error
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Error Description
Paper end error
Waiting for recovery of the
printer to be able to print
after loading the roll paper
Paper near end error (Option)
Head high temperature detection
Board high temperature detection
Cutter error (on
models with cutter)
Mechanical error (other
than cutter error)
Black mark detection error
POWER lamp
On
Flashes (On: 0.25
sec./Off: 0.25 sec.)
On
Flashes (On: 1
sec./Off: 1 sec.)
Flashes (On: 2 sec./
Off: 2 sec.)
On
On
On
*1 After you insert the paper in the paper entrance, the printer loads the paper
automatically.
Confirm that the POWER lamp is flashing, and then press the FEED button.
*2 Press the FEED button.
*3 Refer to the separate installation manual of the optional near end sensor for
details.
Because the near end sensor is not installed at the time of shipment (factory
setting), the error is not displayed if the sensor is not installed.
*4 Automatically the printer is recovered after the print head has cooled.
A print head temperature error is not abnormal.
*5 Automatically the printer is recovered after the board has cooled.
*6 Automatically the printer is recovered if the cutter returns to the home position
after turning the power OFF and ON.
Restoration is also possible with the <DLE> <ENQ> n command when in the
ESC/POS mode.
ERROR lamp
On
Off
Flashes (On: 2 sec./
Off: 2 sec.)
Off
Off
Flashes (On: 0.125
sec./Off: 0.125 sec.)
Flashes (On: 0.25
sec./Off: 0.25 sec.)
Flashes (On: 0.5
sec./Off: 0.5 sec.)
Buzzer
4 short beeps (0.13
sec.) repeated twice
None
None
None
None
3 short beeps (0.13 sec.
+ 0.13 sec. + 0.5 sec.)
2 short beeps (0.13 sec.
+ 0.5 sec.)
3 short beeps (0.13 sec.
+ 0.13 sec. + 0.13 sec.)
Recovery Conditions
*1
*2
*3
*4
*5
*6
*7
*8
– 21 –
Note
1) If the cutter doesn’t return to the home position, or doesn’t perform the
initial movement, it cannot be recovered.
2) If the paper is jammed, turn the power OFF, clear the jammed paper, then
turn the power ON.
3) When the error occurs:
STAR Mode: Non recoverable error
ESC/POS Mode: Recoverable error
*7 Turn the power OFF, clear the jammed paper or remedy another problem and
then turn the power ON. Automatically the printer is recovered if the carriage
returns to the home position after turning the power OFF and ON.
Restoration is also possible with the <DLE> <ENQ> n command when in the
ESC/POS mode.
When the error occurs:
STAR Mode: Non recoverable error
ESC/POS Mode: Recoverable error
*8 For paper jam errors:
Clear the jammed paper and change the paper roll if necessary.
For incorrect paper format errors:
Change the paper roll and use a paper roll with the correct black mark.
2) Non recoverable error
Error Description
Thermistor failure
error
Flash memory
write error
RAM R/W error
Power supply error
CPU error
POWER lamp
Off
Off
Off
Off
Off
ERROR lamp
Flashes (On: 0.25
sec./Off: 0.25 sec.)
Flashes (On: 1 sec./
Off: 1 sec.)
On
Flashes (On: 2 sec./
Off: 2 sec.)
On
Buzzer
2 short beeps (0.13 sec. + 0.5 sec.)
None
None
None
One long beep (2 sec.)
ENGLISH
Note
If a non-recoverable error occurs, turn the power OFF, wait at least 10 seconds,
and turn the power back ON. If the non-recoverable error continues to be
indicated, consult a dealer for repairs.
– 22 –
6-4. Adjustment Mode
There are the following four adjustment modes.
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The device will enter the adjustment mode if your turn it on while pressing the
FEED switch.
The Self Printing Mode is entered by releasing the FEED switch after the buzzer
sounds once.
(Holding down for 2 more seconds)
▼
Adjusting the Dot Alignment Mode is entered by releasing the FEED switch after
the buzzer sounds twice.
(Refer to Appendix G.)
(Holding down for 2 more seconds)
▼
The Hexadecimal Dump Mode is entered by releasing the FEED switch after the
buzzer sounds three times.
(Holding down for 2 more seconds)
▼
The Black Mark Sensor Alignment Mode is entered by releasing the FEED switch
after the buzzer sounds four times.
(Refer to Appendix H.)
▼
If the buzzer sounds five times or more, immediately turn the power off as the
adjustment mode is cancelled.
– 23 –
6-4-1. Self Printing Mode
Self-printing will be performed according to the VER. NO., Memory switch
settings, DIP switch settings and character order. When the FEED switch is held
continuously or when the FEED switch is depressed at the time of the end of selfprinting, only the characters will be printed out repeatedly.
ENGLISH
– 24 –
6-4-2. Hexadecimal Dump Mode
Each of the signals sent from the computer to the printer will be printed out in
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hexadecimal code.
This function allows you to check if a control code sent to the printer by the
program being used is correct or not. The last line is not printed if its data is less
than one full line. However, if the FEED switch is pressed, the last line will be
printed. To turn off the mode, it is necessary to turn off the printer completely.
L’imprimante série à impact et matrice de points est conçue pour une utilisation
avec des instruments électroniques tels que des terminaux points de vente, du
matériel bancaire, du matériel périphérique pour ordinateurs, etc.
Les caractéristiques principales des modèles de la série SP500 sont les suivantes:
FRANÇAIS
1. Impression bi-directionnelle à 4 lignes/sec. environ.
2. Interface série ou parallèle.
3. Tampon de données permettant à l ’appareil de recevoir des données d’impres-
sion même pendant le travail d’impression.
4. Circuit de contrôle d’appareils périphériques permettant la commande de
dispositifs extérieurs tels que des tiroirs-caisses.
SP512MD42
Nombre de colonnes d’impression
42 : 42 colonnes (16, 9 ccp)
Interface
D : Interface série (RS-232C)
C : Interface parallèle
Alimentation de papier
M : Alimentation de papier par friction
Mécanisme
2 : Une couleur, 42 colonnes
(16, 9 ccp)
Type d’imprimante
1 : Type avec barre de découpage
4 : Type avec coupe-papier
automatique
Imprimante de la série SP500
– 27 –
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