Rice Lake M-Class Mark II User Manual
Operator’s Manual
Copyright Information:
CG Triumvirate is a trademark of Agfa Corporation.
CG Times based upon Times New Roman under license from the Monotype Corporation.
Windows is a registered trademark of the Microsoft Corporation.
All other brand and product names are trademarks, service marks, registered trademarks, or
registered service marks of their respective companies.
Firmware (Software) Agreement
The enclosed Firmware (Software) resident in the Printer is owned by Licensor or its suppliers and
is licensed for used only on a single printer in the user’s Trade or Business. The User agrees not
to, and not to authorize or permit any other person or party to, duplicate or copy the Firmware or
the information contained in the non-volatile or programmable memory. The firmware (Software)
is protected by applicable copyright laws and Licensor retains all rights not expressly granted. In
no event will Licensor or its suppliers be liable for any damages or loss, including direct, incidental,
economic, special, or consequential damages, arising out of the use or inability to use the
Firmware (Software).
Information in this document is subject to change without notice and does not represent a
commitment on the part of Datamax Barcode Products Corporation. No part of this manual may be
reproduced or transmitted in any form or by any means, for any purpose other than the
purchaser's personal use, without the expressed written permission of Datamax Corporation.
All rights reserved. Printed in the United States of America.
© Copyright 2007 by Datamax Corporation
Part Number: 88-2340-01
Revision: B
Important Safety Instructions
This printer has been carefully designed to provide many years of safe, reliable performance. As
with all types of electrical equipment, however, there are a few basic precautions you should take
to avoid hurting yourself or damaging the device:
• Carefully read the installation and operating instructions provided with your printer.
• Read and follow all warning instruction labels on the printer.
• Place the printer on a flat, firm, solid surface.
• To protect your printer from overheating, make sure all openings on the printer are not
blocked.
• Do not place the printer on or near a heat source.
• Do not use your printer near water, or spill liquid into it.
• Be certain that your power source matches the rating listed on your printer. If you are unsure,
check with your dealer or with your local power company.
• Do not place the power cord where it will be walked on. If the power cord becomes damaged
or frayed replace it immediately.
• Do not insert anything into the ventilation slots or openings on the printer.
• Only qualified, trained service technicians should attempt to repair your printer.
Agency Compliance and Approvals:
UL60950-1; 1
CSA C22.2 No. 60950-1-03 1
EN60950-1 (2001) 1
IEC60950-1 (2001) 1
st
Edition, 2006-07-07
st
Edition
st
Edition
st
Edition; 2006-07
As an Energy Star Partner, the manufacturer has determined that this product meets the
Energy Star guidelines for energy efficiency.
The manufacturer declares under sole responsibility that this product conforms to the following
standards or other normative documents:
EMC: EN 55022 (1993) Class B
EN 50024 (1998)
Safety: This product complies with the requirements of EN 60950-1, 1
st
Edition
Gost-R
GB4943-2001, GB9254-1998, GB17625-1-2003
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1 Getting Started
1.1 Introduction.......................................................................1
1.2 Unpacking .........................................................................1
2 Printer Setup
2.1
2.2 Loading Media.................................................................... 5
2.3 Media Sensor Adjustment ....................................................7
2.4 Loading Ribbon ..................................................................8
3 Printer Operation
3.1
3.2 Front Panel (Display Printers)...............................................15
3.3 Windows Driver..................................................................16
3.4 Printer Configuration Utility (DMXConfig) ...............................18
3.5 Media Calibration................................................................19
4 Menu System
4.1
4.2 The User Menu...................................................................24
4.3 The Advanced Menu............................................................24
4.4 The Test Menu ...................................................................25
4.5 Menu Details......................................................................25
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Printer Connections.............................................................3
Front Panel (Non-Display Printers) ........................................13
Menu System (Display Printers Only).....................................23
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5 Maintenance and Adjustments
Cleaning Intervals...............................................................45
5.1
5.2 Cleaning the Printhead ........................................................46
5.3 Media Width Adjustment......................................................48
5.4 Printhead Burn Line Adjustment............................................49
5.5 Printhead Pressure Adjustment.............................................50
5.6 Printhead Replacement........................................................51
5.7 Darkness Adjustment..........................................................52
5.8 Resetting the Printer ...........................................................53
5.9 Downloading Firmware and Fonts..........................................54
6 Troubleshooting
Problem Resolution .............................................................55
6.1
6.2 Fault and Warning Messages (Display Printers Only) ................ 59
6.3 Hex Dump Mode.................................................................64
Appendix A - Specifications
Appendix B - GPIO Port
Appendix C – Paper Menu Setup (Non-Display Printers)
Warranty Information
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Congratulations on your M-Class Mark II printer purchase. The M-Class Mark II printer family,
hereafter referred to as ‘the printer’, blends the rugged durability of die-cast construction with
state-of-the-art electronics and user-friendly features to redefine the standard in industrial
thermal printers. Available in direct and
optional thermal transfer
configurations, the printers use unique
front panel designs to simplify
operation, while its USB, RS232 serial,
IEEE 1284 compliant parallel, or
optional wired and wireless LAN
connectivity allows eas y i n t e r fa c in g to
any host system.
This manual provides all the information
necessary to operate the printer.
To print labels or tags, simply refer to
the instructions included with the
software you have chosen to create the
labels. A Windows™ printer driver can
be found on our website (http://www.datamaxcorp.com/) or on the included CD-ROM for printing
from common applications. If you wish to write a custom program, a copy of the Class Series
Programmer’s Manual can also be found on the CD-ROM.
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After removing the printer from the packaging material, check the contents. The following items
should be included:
Printer
Power Cord
CD-ROM and Documentation
Any special or additionally purchased items
Additional Requirements
The following items are necessary for generating labels
from your printer. Contact your customer support or
sales representative for advice on which media and
software may best be suited for your application.
Serial, USB or Parallel cable
Ethernet cable for optional LAN connectivity
Applicable Media
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Chapter 1 – Getting Started 1
It is a good idea to save all packaging materials in the event that shipping the printer is ever
required.
2 Chapter 1 – Getting Started
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Power Connection
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Before connecting the AC Power Cord or interface cables to the printer, ensure the Power On/Off
Switch is in the ‘Off’ position.
1. Place the printer on a firm, level surface.
2. Ensure that the Power Switch on the Printer is in the ‘Off’ position.
3. Connect the AC Power Cord to the receptacle on the back of the Printer, and then plug the
AC Power Cord into a properly grounded outlet. (The power supply automatically detects
and then adjusts to the applied line voltage; see Appendix A for the acceptable voltage
ranges.)
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Chapter 2 - Printer Setup 3
Interface Connection
The printer can be connected to the host via the parallel, USB, serial, or optional network
interface. The printer will automatically connect to the first port that delivers valid data. Once
established, the printer’s power must be cycled ‘Off’ and ‘On’ to change an interface connection.
A couple of Optional Ethernet Print Server (wired and wireless) are available. For
information on using these interfaces, refer to the instructions included with the option for proper
cabling, setup, and configuration.
The Parallel Connection needs a Centronics IEEE
1284 cable with a 36-pin male connector for
unidirectional (forward channel) communications, or
an IEEE 1284 Compliant cable for bi-directional
communications (forward and reverse channels).
Also, for bi-directional communications your host
must have supporting software.
The USB Connection needs a USB cable and is
supported in Windows
systems. Depending upon the operating system of
your host computer, installation requirements may
differ slightly.
95 and greater operating
The Serial Connection needs a serial interface
cable with specific pin-outs for proper
communications (part numbers and pin-outs are
given, below; contact your reseller to order). The
interface supports RS-232C communications via a
DB-9 connector. Serial port settings are menuselectable and must match your host’s serial port
settings.
Part # 32-2300-01 Part # 32-2301-01
4 Chapter 2 - Printer Setup
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Load media into the printer as follows:
1. Open the media cover and lower the Media Hub Guide and Media Guide.
2. Press in on the Printhead Latch and raise the Printhead Assembly.
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3. Slide the Roll Media onto the Media Hub and raise the Media Hub Guide. The Media Hub Guide
should be pushed inward so that it is just touching the Roll Media.
4. Route the Media through the printer as shown. Raise the Media Guide. The Media Guide
should be pushed inward so that it is just touching the edge of the Media.
Roll Media
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Media Guide
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Chapter 2 - Printer Setup 5
5. Close the Printhead Assembly and press down until it locks into place.
6. Close the cover and press the
proper tracking.
FEED
button several times to position the media and ensure
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Printhead Assembly
If the printer does not correctly sense the top of each label, it may be necessary to calibrate the
printer. See section 3.5 Media Calibration.
The printer is factory set to use 4-inch media (and ribbon, if thermal transfer equipped). When using
;
a different width of media/ribbon, please refer to section 5.3.
6 Chapter 2 - Printer Setup
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The Media Sensor needs to be positioned so that the printer can detect the presence of media and
the top-of-form (except for continuous stock, where the TOF is set through the front panel.
To adjust:
1. With media loaded, as described in Section 2.2, grasp the Slide Tab and move the Sensor
Eye Mark into position over media according to the table below.
2. If loading media, return to the media loading instructions.
Media Sensor Selection and Adjustment
Media Type Sensor Eye Mark Position Sensing Required
Die-cut Near the middle of the label Gap
Notched Centered over the notch Gap
Reflective Centered over the black mark Reflective
Continuous Near the middle of the media Continuous
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‘Sensor Eye’ Mark
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Chapter 2 - Printer Setup 7
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Ribbon is required with thermal transfer media. It is recommended that the width of the ribbon be
slightly wider than the media being used. The printer can use either ribbons with the ‘coating side
in’ or
ribbons with the ‘coating side out’. To load:
Using a ribbon that is slightly wider than your media (and liner, if any) will help protect against
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printhead wear.
1. Open the media cover.
Press in on the Printhead
Latch and raise the
printhead assembly.
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Printhead Latch
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2. Slide the Ribbon Roll onto the Ribbon Supply Hub until it rests against the hub’s flange. Ensure
the ribbon unwinds in the correct direction (see Ribbon Routing). The illustrations here depict a
‘Coated Side In’ ribbon.
Ink Side (CSO Ribbon)
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8 Chapter 2 - Printer Setup
3. Route the ribbon under the Ribbon Idler and then out the front of the printer approximately 12
inches.
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4. Close the Printhead Assembly and press down until it locks into place.
Printhead Assembly
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Chapter 2 - Printer Setup 9
5. Route the ribbon up and then around to the Ribbon Take-Up Hub, winding it several times in a
clockwise direction to secure it in place.
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6. Close the cover and press the Feed button several times to position the ribbon and ensure proper
tracking.
7. The ‘Media Type’ setting within the printer’s setup must be set to ‘Thermal Transfer’ to print using
a ribbon. This can be accomplished with the DMXConfig Utility, (see section 3. 4) or on printers
equipped with a display - through the printers menu system, (see section 4.5).
10 Chapter 2 - Printer Setup
Ribbon Routing (Coated Side In & Coated Side Out)
Directional Arrows near the Ribbon Supply Hub indicate the correct ribbon route. Ribbon types are
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available with the ink (coating) layer wound ‘in’ or ‘out’. Ensure the inked side of the ribbon faces the
media and NOT
the printhead.
Ribbon Routing Diagrams
(CSI) ‘Coating Side In’ Ribbon Routing
(CSO) ‘Coating Side Out’ Ribbon Routing
Chapter 2 - Printer Setup 11
12 Chapter 2 - Printer Setup
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The Front Panel consists of three indicator lights and three
function buttons. The functions of these lights and controls
are listed in the following sections.
Non-display printers can be configured using the DMXConfig
Utility (see section 3.4). The printer can also be configured
using the Paper Menu Setup, (see Appendix C) for users that
do not have a host connection available.
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3.1.1 Lights
(Normal power-up)
Normal Mode
Both the
STOP
ERROR
READY
READY
Solid On:
Flashing:
a label is presented to the operator.
Indicates a top of form or mechanical error has occurred
Solid On:
Flashing:
and
Indicates the printer is in the ‘Paused’ state
(When using the Peel & Present Option) Indicates
Indicates the printer is on and ready for printing
Indicates the printer is receiving data from the host
STOP
Lights will be on during power-up initialization.
Chapter 3 - Printer Operation 13
3.1.2 Buttons
The three buttons,
PAU S E
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FEED
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CANCEL
perform different functions based on the
printer’s operational mode.
Ready Mode Functions
These functions can be performed at any time when the printer is at idle.
Function Button(s) Description
Pause Pause Pauses and un-pauses the printer
Feed / Clear Fault Feed Feeds one label or clears fault condition
Cancels the current batch of labels. Press the
Cancel Cancel
Pause button to print the next batch of labels in
the printers buffer.
Soft Reset
Press and Hold
Pause & Cancel
Resets the printer, see section 5.8
Print Test Label Pause & Feed Prints the Test Label
Print Configuration
Label
Feed & Cancel Produces Database Configuration and Test Label
Print Ethernet Label Pause, Feed & Cancel Prints the printers Ethernet configuration
Quick Calibration Press and Hold Feed Performs a “Quick Calibration”, see section 3.5
Empty Calibration
Press and Hold Pause
& Feed
Performs a “Empty Calibration”, see section 3.5
Delayed Power-up Functions
Turn on the printer, when the three lights turn on press and hold the button sequence. Continue to ho ld the
button(s) until the three lights turn off.
Function Button(s) Description
Hex Dump Feed Enters Hex Dump Mode, see section 6.3
Level 1 Reset Pause & Cancel
Level 2 Reset Pause, Feed & Cancel
Resets the printer to a saved configuration file,
see section 5.8.
Resets the printer to the default factory
settings, see section 5.8.
14 Chapter 3 - Printer Operation
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The Control Panel is an event-driven interface composed of a graphic display and keyboard. In
addition to providing current printer information, the mode-dependent panel allows the items in
the Main Display Area and the keyboard functions to change as operational events require.
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Icons & Indicators
The icons are graphics that appear in the ‘Printer Status Line’ area of the display. Three LED
indicators are located above the display. Both provide real-time operational information as defined
below:
Item Definition
A USB Host device (memory drive or keyboard) has been detected
RFID is installed
A wired LAN connection has been detected
A wireless LAN connection has been detected
The printer is receiving data
The printer is stopped or paused
A Fault condition has been detected. For a listing of possible messages, see Section
6.2
Chapter 3 - Printer Operation 15
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The Windows driver is located on the Accessories CD-Rom included with your printer. For the latest
version please visit our web site at www.datamaxcorp.com
Installing the Windows Driver:
Place the Accessories CD-Rom included with
your printer into your computers CD-Rom drive.
Once the CD-Rom starts, select "Install Windows
Driver" from the main menu and follow the
instructions on the screen to install.
When prompted, select your printer from the
list, (i.e. Datamax M-Class MarkII). Continue to
follow the on-screen instructions to install the
driver.
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16 Chapter 3 - Printer Operation
Important Notes:
The Windows driver functions the same as any other Windows printer. A built in help file is available for
complete information on all settings, however there are some important settings that should be
observed for trouble free printing.
Page Setup Tab: Stock
It is important that the Stock setting matches
the size of the label you are using. If you
cannot find a match for your label click 'New'
and enter the dimensions of your label.
Options Tab: Print Speed & Printhead
Temperature
These two settings will have the greatest effect
on print quality. Some label stocks will require
more heat and slower print speeds to generate a
quality image.
The Windows application software used to create the label format will likely have a "Page Setup"
screen. This will also need to match the size of the label you are using.
Chapter 3 - Printer Operation 17
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DMXConfig (located on the Accessories CD-ROM) is a windows based configuration utility that allows
the user to make changes to the existing printer setup via a direct connection to the host computers
serial and parallel connection.
DMXConfig Features:
Allows Real-Time Control/Query of Printer Configuration
Define and Save Optimal Configurations for Applications
Saved Configurations can be Shared with other Printers and Sent via Email
Download Files, Formats and Fonts
Query Memory Modules
Be sure to use the DMXConfig utility located on the Accessories CD-Rom that is included with your
;
printer. Older versions might not operate correctly with some printers. For the latest version please
visit our web site at www.datamaxcorp.com
Once you have installed the DMXConfig utility:
1. Connect the host to the printer with
a serial or parallel cable.
2. Turn on the printer.
3. Launch the DMXConfig utility.
4. Query the printer by using the
‘Query Printer’ toolbar button (topleft). This will connect to the printer
and get the current printer settings.
5. At this point you may browse the
tabs and make any changes
necessary to the printer
configuration. Once complete, send
the new settings to the printer using
the ‘Configure Printer’ toolbar
button. The example below
illustrates changing the Media Type
setting to “Thermal Transfer.
6. Select the ‘Media Settings’ tab, in the
‘Media Type’ drop-down box select
‘Thermal Transfer’.
7. Send the settings to the printer
using the ‘Configure Printer’ toolbar
button.
The printer is now configured to
‘Thermal Transfer’. You may close the
DMXConfig utility and begin printing
using ribbon.
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3.5.1 Quick Calibration
Quick Calibration should be performed as part of the media loading routine to fine-tune the
sensing parameters.
(1) This calibration is not necessary when using continuous stock.
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(2) Media containing large gaps may require a change in the PAPER OUT DISTANCE before proceeding.
Calibrate the printer as follows:
1. Ensure that the printer is ON and in an idle state (i.e., not off-line) with media loaded, the
media sensor adjusted, and the sensor type selected.
2. Press and hold the FEED Key until one label has been output then release the key and wait for
the printer to process the data. There are two possible outcomes:
Non-Display Printers:
Upon completion, one of the following lights will flash five times to denote the result of the
auto calibration attempt:
STOP
light = Successful calibration.
ERROR
light = Unsuccessful calibration, try again. If the calibration continues to fail
proceed to Section 3.5.2.
Display Printers:
CALIBRATION COMPLETE - will be displayed, and the media will be advanced to the next top
of form if calibration was successful; or,
CANNOT CALIBRATE will be displayed if calibration was not successful. In this case, check
the hints listed below to help resolve the problem:
Calibration Hints:
WARNING LOW BACKING (display printers only) is a normal message when calibrating diecut media mounted on a highly translucent liner or notched tag stocks.
If the initial attempt fails, press and hold the FEED Key until two successive label TOFs have
been output. If, however, CANNOT CALIBRATE is displayed again, perform the Standard
Calibration routine, see section 3.5.2.
3.5.1 Empty Calibration
Empty Calibration calibrates the printer’s media sensor to detect an ‘Out of Stock’ condition.
Calibrate the printer as follows:
1. Ensure that the printer is ON and in an idle state (i.e., not off-line) with media removed.
2. Press and hold the Pause & Feed Key for a few seconds.
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3.5.2 Standard Calibration
The Standard Calibration can be performed using the DMXConfig Utility, (see section 3.4 for more
information on DMXConfig) and using the front panel buttons (see Appendix C for more
information). On display equipped printers the Standard Calibration routine can also be initiated
via the printer’s menu, see section 4.5. Once you have installed the DMXConfig utility and the
printer is properly loaded with media:
1. Connect the host to the printer with a
serial or parallel cable.
2. Turn on the printer.
3. Launch the DMXConfig utility.
4. Query the printer by using the ‘Query
Printer’ toolbar button (top-left). This will
connect to the printer and get the current
printer settings.
5. Select the “Sensor Calibration” Tab and
then click the “Media Calibration Wizard”
button. When prompted click “OK” to start
the calibration wizard.
6. The Calibration Wizard will now prompt
you to ‘Load Stock’. Be sure the media is
properly loaded in the printer. Close the
printhead and click “OK”.
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7. The Calibration Wizard will now prompt
you to ‘Load Backing’. Peel off a few labels
and position the backing material in the
media sensor. Close the printhead and
click “OK”.
8. The Calibration Wizard will now prompt
you to ‘Remove Stock’. Remove all media
and backing from the printer. Close the
printhead and click “OK”.
9. The Calibration Wizard will now respond
with ‘Passed Calibration’, click “OK” Reinstall the media in the printer. Close the
printhead and press the Feed button to
test the calibration. Each press of the Feed
button labels should feed one label.
If the printer was unsuccessful in
calibrating. Retry the procedure beginning
at Step 5.
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