Rice Lake M-Class Mark II User Manual

Operator’s Manual

Copyright Information:

CG Triumvirate is a trademark of Agfa Corporation. CG Times based upon Times New Roman under license from the Monotype Corporation. Windows is a registered trademark of the Microsoft Corporation. All other brand and product names are trademarks, service marks, registered trademarks, or registered service marks of their respective companies.

Firmware (Software) Agreement

The enclosed Firmware (Software) resident in the Printer is owned by Licensor or its suppliers and is licensed for used only on a single printer in the user’s Trade or Business. The User agrees not to, and not to authorize or permit any other person or party to, duplicate or copy the Firmware or the information contained in the non-volatile or programmable memory. The firmware (Software) is protected by applicable copyright laws and Licensor retains all rights not expressly granted. In no event will Licensor or its suppliers be liable for any damages or loss, including direct, incidental, economic, special, or consequential damages, arising out of the use or inability to use the Firmware (Software).

Information in this document is subject to change without notice and does not represent a commitment on the part of Datamax Barcode Products Corporation. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser's personal use, without the expressed written permission of Datamax Corporation.

Part Number: 88-2340-01

Revision: B

Important Safety Instructions

This printer has been carefully designed to provide many years of safe, reliable performance. As with all types of electrical equipment, however, there are a few basic precautions you should take to avoid hurting yourself or damaging the device:

• Carefully read the installation and operating instructions provided with your printer.

• Read and follow all warning instruction labels on the printer.

• Place the printer on a flat, firm, solid surface.

• To protect your printer from overheating, make sure all openings on the printer are not blocked.

• Do not place the printer on or near a heat source.

• Do not use your printer near water, or spill liquid into it.

• Be certain that your power source matches the rating listed on your printer. If you are unsure, check with your dealer or with your local power company.

• Do not place the power cord where it will be walked on. If the power cord becomes damaged or frayed replace it immediately.

• Do not insert anything into the ventilation slots or openings on the printer.

• Only qualified, trained service technicians should attempt to repair your printer.

Agency Compliance and Approvals:

UL60950-1; 1 CSA C22.2 No. 60950-1-03 1

EN60950-1 (2001) 1 IEC60950-1 (2001) 1

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Edition, 2006-07-07

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Edition

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Edition

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Edition; 2006-07

As an Energy Star Partner, the manufacturer has determined that this product meets the Energy Star guidelines for energy efficiency.

The manufacturer declares under sole responsibility that this product conforms to the following standards or other normative documents:

EMC: EN 55022 (1993) Class B EN 50024 (1998)

Safety: This product complies with the requirements of EN 60950-1, 1

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Edition

Gost-R

GB4943-2001, GB9254-1998, GB17625-1-2003

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1 Getting Started

1.1 Introduction.......................................................................1

1.2 Unpacking .........................................................................1

2 Printer Setup

2.1

2.2 Loading Media.................................................................... 5

2.3 Media Sensor Adjustment ....................................................7

2.4 Loading Ribbon ..................................................................8

3 Printer Operation

3.1

3.2 Front Panel (Display Printers)...............................................15

3.3 Windows Driver..................................................................16

3.4 Printer Configuration Utility (DMXConfig) ...............................18

3.5 Media Calibration................................................................19

4 Menu System

4.1

4.2 The User Menu...................................................................24

4.3 The Advanced Menu............................................................24

4.4 The Test Menu ...................................................................25

4.5 Menu Details......................................................................25

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Printer Connections.............................................................3

Front Panel (Non-Display Printers) ........................................13

Menu System (Display Printers Only).....................................23

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5 Maintenance and Adjustments

Cleaning Intervals...............................................................45

5.1

5.2 Cleaning the Printhead ........................................................46

5.3 Media Width Adjustment......................................................48

5.4 Printhead Burn Line Adjustment............................................49

5.5 Printhead Pressure Adjustment.............................................50

5.6 Printhead Replacement........................................................51

5.7 Darkness Adjustment..........................................................52

5.8 Resetting the Printer ...........................................................53

5.9 Downloading Firmware and Fonts..........................................54

6 Troubleshooting

Problem Resolution .............................................................55

6.1

6.2 Fault and Warning Messages (Display Printers Only) ................ 59

6.3 Hex Dump Mode.................................................................64

Appendix A - Specifications

Appendix B - GPIO Port

Appendix C – Paper Menu Setup (Non-Display Printers)

Warranty Information

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Congratulations on your M-Class Mark II printer purchase. The M-Class Mark II printer family, hereafter referred to as ‘the printer’, blends the rugged durability of die-cast construction with state-of-the-art electronics and user-friendly features to redefine the standard in industrial thermal printers. Available in direct and optional thermal transfer configurations, the printers use unique front panel designs to simplify operation, while its USB, RS232 serial, IEEE 1284 compliant parallel, or optional wired and wireless LAN connectivity allows eas y i n t e r fa c in g to any host system.

This manual provides all the information necessary to operate the printer.

To print labels or tags, simply refer to the instructions included with the software you have chosen to create the labels. A Windows™ printer driver can be found on our website (http://www.datamaxcorp.com/) or on the included CD-ROM for printing from common applications. If you wish to write a custom program, a copy of the Class Series Programmer’s Manual can also be found on the CD-ROM.

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After removing the printer from the packaging material, check the contents. The following items should be included:

 Printer  Power Cord  CD-ROM and Documentation  Any special or additionally purchased items

Additional Requirements

The following items are necessary for generating labels from your printer. Contact your customer support or sales representative for advice on which media and software may best be suited for your application.

 Serial, USB or Parallel cable  Ethernet cable for optional LAN connectivity  Applicable Media

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Chapter 1 – Getting Started 1

It is a good idea to save all packaging materials in the event that shipping the printer is ever required.

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Power Connection

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Before connecting the AC Power Cord or interface cables to the printer, ensure the Power On/Off Switch is in the ‘Off’ position.

1. Place the printer on a firm, level surface.

2. Ensure that the Power Switch on the Printer is in the ‘Off’ position.

3. Connect the AC Power Cord to the receptacle on the back of the Printer, and then plug the

AC Power Cord into a properly grounded outlet. (The power supply automatically detects and then adjusts to the applied line voltage; see Appendix A for the acceptable voltage ranges.)

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Chapter 2 - Printer Setup 3

Interface Connection

The printer can be connected to the host via the parallel, USB, serial, or optional network interface. The printer will automatically connect to the first port that delivers valid data. Once established, the printer’s power must be cycled ‘Off’ and ‘On’ to change an interface connection.

A couple of Optional Ethernet Print Server (wired and wireless) are available. For information on using these interfaces, refer to the instructions included with the option for proper cabling, setup, and configuration.

The Parallel Connection needs a Centronics IEEE 1284 cable with a 36-pin male connector for unidirectional (forward channel) communications, or an IEEE 1284 Compliant cable for bi-directional communications (forward and reverse channels). Also, for bi-directional communications your host must have supporting software.

The USB Connection needs a USB cable and is supported in Windows systems. Depending upon the operating system of your host computer, installation requirements may differ slightly.



95 and greater operating

The Serial Connection needs a serial interface cable with specific pin-outs for proper communications (part numbers and pin-outs are given, below; contact your reseller to order). The interface supports RS-232C communications via a DB-9 connector. Serial port settings are menuselectable and must match your host’s serial port settings.

Part # 32-2300-01 Part # 32-2301-01

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Load media into the printer as follows:

1. Open the media cover and lower the Media Hub Guide and Media Guide.

2. Press in on the Printhead Latch and raise the Printhead Assembly.

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Printhead Latch

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Media Guide

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Media Hub Guide

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3. Slide the Roll Media onto the Media Hub and raise the Media Hub Guide. The Media Hub Guide should be pushed inward so that it is just touching the Roll Media.

4. Route the Media through the printer as shown. Raise the Media Guide. The Media Guide should be pushed inward so that it is just touching the edge of the Media.

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Media Guide

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Chapter 2 - Printer Setup 5

5. Close the Printhead Assembly and press down until it locks into place.

6. Close the cover and press the proper tracking.

FEED

button several times to position the media and ensure

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Printhead Assembly

If the printer does not correctly sense the top of each label, it may be necessary to calibrate the printer. See section 3.5 Media Calibration.

The printer is factory set to use 4-inch media (and ribbon, if thermal transfer equipped). When using

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a different width of media/ribbon, please refer to section 5.3.

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The Media Sensor needs to be positioned so that the printer can detect the presence of media and the top-of-form (except for continuous stock, where the TOF is set through the front panel.

To adjust:

1. With media loaded, as described in Section 2.2, grasp the Slide Tab and move the Sensor

Eye Mark into position over media according to the table below.

2. If loading media, return to the media loading instructions.

Media Sensor Selection and Adjustment Media Type Sensor Eye Mark Position Sensing Required Die-cut Near the middle of the label Gap Notched Centered over the notch Gap Reflective Centered over the black mark Reflective Continuous Near the middle of the media Continuous

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‘Sensor Eye’ Mark

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Chapter 2 - Printer Setup 7

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Ribbon is required with thermal transfer media. It is recommended that the width of the ribbon be slightly wider than the media being used. The printer can use either ribbons with the ‘coating side in’ or

ribbons with the ‘coating side out’. To load:

Using a ribbon that is slightly wider than your media (and liner, if any) will help protect against

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printhead wear.

1. Open the media cover. Press in on the Printhead Latch and raise the printhead assembly.

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2. Slide the Ribbon Roll onto the Ribbon Supply Hub until it rests against the hub’s flange. Ensure the ribbon unwinds in the correct direction (see Ribbon Routing). The illustrations here depict a ‘Coated Side In’ ribbon.

Ink Side (CSO Ribbon)

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Ink Side (CSI Ribbon)

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8 Chapter 2 - Printer Setup

3. Route the ribbon under the Ribbon Idler and then out the front of the printer approximately 12 inches.

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4. Close the Printhead Assembly and press down until it locks into place.

Printhead Assembly

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Chapter 2 - Printer Setup 9

5. Route the ribbon up and then around to the Ribbon Take-Up Hub, winding it several times in a clockwise direction to secure it in place.

Ribbon Take-up Hub

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6. Close the cover and press the Feed button several times to position the ribbon and ensure proper tracking.

7. The ‘Media Type’ setting within the printer’s setup must be set to ‘Thermal Transfer’ to print using a ribbon. This can be accomplished with the DMXConfig Utility, (see section 3. 4) or on printers equipped with a display - through the printers menu system, (see section 4.5).

10 Chapter 2 - Printer Setup

Ribbon Routing (Coated Side In & Coated Side Out)

Directional Arrows near the Ribbon Supply Hub indicate the correct ribbon route. Ribbon types are

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available with the ink (coating) layer wound ‘in’ or ‘out’. Ensure the inked side of the ribbon faces the media and NOT

the printhead.

Ribbon Routing Diagrams

(CSI) ‘Coating Side In’ Ribbon Routing

(CSO) ‘Coating Side Out’ Ribbon Routing

Chapter 2 - Printer Setup 11

12 Chapter 2 - Printer Setup

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The Front Panel consists of three indicator lights and three function buttons. The functions of these lights and controls are listed in the following sections.

Non-display printers can be configured using the DMXConfig Utility (see section 3.4). The printer can also be configured using the Paper Menu Setup, (see Appendix C) for users that do not have a host connection available.

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3.1.1 Lights

(Normal power-up)

Normal Mode

 Both the

STOP

ERROR

READY

Solid On: Flashing:

a label is presented to the operator.

Indicates a top of form or mechanical error has occurred

Solid On: Flashing:

and

Indicates the printer is in the ‘Paused’ state

(When using the Peel & Present Option) Indicates

Indicates the printer is on and ready for printing Indicates the printer is receiving data from the host

STOP

Lights will be on during power-up initialization.

Chapter 3 - Printer Operation 13

3.1.2 Buttons

The three buttons,

PAU S E

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FEED

, and

CANCEL

perform different functions based on the

printer’s operational mode.

Ready Mode Functions

These functions can be performed at any time when the printer is at idle.

Function Button(s) Description

Pause Pause Pauses and un-pauses the printer

Feed / Clear Fault Feed Feeds one label or clears fault condition

Cancels the current batch of labels. Press the

Cancel Cancel

Pause button to print the next batch of labels in

the printers buffer.

Soft Reset

Press and Hold

Pause & Cancel

Resets the printer, see section 5.8

Print Test Label Pause & Feed Prints the Test Label

Print Configuration

Label

Feed & Cancel Produces Database Configuration and Test Label

Print Ethernet Label Pause, Feed & Cancel Prints the printers Ethernet configuration

Quick Calibration Press and Hold Feed Performs a “Quick Calibration”, see section 3.5

Empty Calibration

Press and Hold Pause

& Feed

Performs a “Empty Calibration”, see section 3.5

Delayed Power-up Functions

Turn on the printer, when the three lights turn on press and hold the button sequence. Continue to ho ld the button(s) until the three lights turn off.

Function Button(s) Description

Hex Dump Feed Enters Hex Dump Mode, see section 6.3

Level 1 Reset Pause & Cancel

Level 2 Reset Pause, Feed & Cancel

Resets the printer to a saved configuration file,

see section 5.8.

Resets the printer to the default factory

settings, see section 5.8.

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The Control Panel is an event-driven interface composed of a graphic display and keyboard. In addition to providing current printer information, the mode-dependent panel allows the items in the Main Display Area and the keyboard functions to change as operational events require.

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Icons & Indicators

The icons are graphics that appear in the ‘Printer Status Line’ area of the display. Three LED indicators are located above the display. Both provide real-time operational information as defined below:

Item Definition

A USB Host device (memory drive or keyboard) has been detected RFID is installed A wired LAN connection has been detected A wireless LAN connection has been detected

The printer is receiving data

The printer is stopped or paused

A Fault condition has been detected. For a listing of possible messages, see Section

6.2

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The Windows driver is located on the Accessories CD-Rom included with your printer. For the latest version please visit our web site at www.datamaxcorp.com

Installing the Windows Driver:

Place the Accessories CD-Rom included with your printer into your computers CD-Rom drive.

Once the CD-Rom starts, select "Install Windows Driver" from the main menu and follow the instructions on the screen to install.

When prompted, select your printer from the list, (i.e. Datamax M-Class MarkII). Continue to follow the on-screen instructions to install the driver.

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16 Chapter 3 - Printer Operation

Important Notes:

The Windows driver functions the same as any other Windows printer. A built in help file is available for complete information on all settings, however there are some important settings that should be observed for trouble free printing.

Page Setup Tab: Stock

It is important that the Stock setting matches the size of the label you are using. If you cannot find a match for your label click 'New' and enter the dimensions of your label.

Options Tab: Print Speed & Printhead Temperature

These two settings will have the greatest effect on print quality. Some label stocks will require more heat and slower print speeds to generate a quality image.

The Windows application software used to create the label format will likely have a "Page Setup" screen. This will also need to match the size of the label you are using.

Chapter 3 - Printer Operation 17

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DMXConfig (located on the Accessories CD-ROM) is a windows based configuration utility that allows the user to make changes to the existing printer setup via a direct connection to the host computers serial and parallel connection.

DMXConfig Features:

 Allows Real-Time Control/Query of Printer Configuration  Define and Save Optimal Configurations for Applications  Saved Configurations can be Shared with other Printers and Sent via Email  Download Files, Formats and Fonts  Query Memory Modules

Be sure to use the DMXConfig utility located on the Accessories CD-Rom that is included with your

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printer. Older versions might not operate correctly with some printers. For the latest version please visit our web site at www.datamaxcorp.com

Once you have installed the DMXConfig utility:

1. Connect the host to the printer with a serial or parallel cable.

2. Turn on the printer.

3. Launch the DMXConfig utility.

4. Query the printer by using the ‘Query Printer’ toolbar button (topleft). This will connect to the printer and get the current printer settings.

5. At this point you may browse the tabs and make any changes necessary to the printer configuration. Once complete, send the new settings to the printer using the ‘Configure Printer’ toolbar button. The example below illustrates changing the Media Type setting to “Thermal Transfer.

6. Select the ‘Media Settings’ tab, in the ‘Media Type’ drop-down box select ‘Thermal Transfer’.

7. Send the settings to the printer using the ‘Configure Printer’ toolbar button.

The printer is now configured to ‘Thermal Transfer’. You may close the DMXConfig utility and begin printing using ribbon.

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3.5.1 Quick Calibration

Quick Calibration should be performed as part of the media loading routine to fine-tune the sensing parameters.

(1) This calibration is not necessary when using continuous stock.

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(2) Media containing large gaps may require a change in the PAPER OUT DISTANCE before proceeding.

Calibrate the printer as follows:

1. Ensure that the printer is ON and in an idle state (i.e., not off-line) with media loaded, the media sensor adjusted, and the sensor type selected.

2. Press and hold the FEED Key until one label has been output then release the key and wait for the printer to process the data. There are two possible outcomes:

Non-Display Printers:

Upon completion, one of the following lights will flash five times to denote the result of the auto calibration attempt:

STOP

light = Successful calibration.

ERROR

light = Unsuccessful calibration, try again. If the calibration continues to fail

proceed to Section 3.5.2.

Display Printers:

CALIBRATION COMPLETE - will be displayed, and the media will be advanced to the next top of form if calibration was successful; or,

CANNOT CALIBRATE will be displayed if calibration was not successful. In this case, check the hints listed below to help resolve the problem:

Calibration Hints:

WARNING LOW BACKING (display printers only) is a normal message when calibrating diecut media mounted on a highly translucent liner or notched tag stocks.

If the initial attempt fails, press and hold the FEED Key until two successive label TOFs have been output. If, however, CANNOT CALIBRATE is displayed again, perform the Standard Calibration routine, see section 3.5.2.

3.5.1 Empty Calibration

Empty Calibration calibrates the printer’s media sensor to detect an ‘Out of Stock’ condition. Calibrate the printer as follows:

1. Ensure that the printer is ON and in an idle state (i.e., not off-line) with media removed.

2. Press and hold the Pause & Feed Key for a few seconds.

Chapter 3 - Printer Operation 19

3.5.2 Standard Calibration

The Standard Calibration can be performed using the DMXConfig Utility, (see section 3.4 for more information on DMXConfig) and using the front panel buttons (see Appendix C for more information). On display equipped printers the Standard Calibration routine can also be initiated

via the printer’s menu, see section 4.5. Once you have installed the DMXConfig utility and the printer is properly loaded with media:

1. Connect the host to the printer with a serial or parallel cable.

2. Turn on the printer.

3. Launch the DMXConfig utility.

4. Query the printer by using the ‘Query Printer’ toolbar button (top-left). This will connect to the printer and get the current printer settings.

5. Select the “Sensor Calibration” Tab and then click the “Media Calibration Wizard” button. When prompted click “OK” to start the calibration wizard.

6. The Calibration Wizard will now prompt you to ‘Load Stock’. Be sure the media is properly loaded in the printer. Close the printhead and click “OK”.

20 Chapter 3 - Printer Operation

7. The Calibration Wizard will now prompt you to ‘Load Backing’. Peel off a few labels and position the backing material in the media sensor. Close the printhead and click “OK”.

8. The Calibration Wizard will now prompt you to ‘Remove Stock’. Remove all media and backing from the printer. Close the printhead and click “OK”.

9. The Calibration Wizard will now respond with ‘Passed Calibration’, click “OK” Reinstall the media in the printer. Close the printhead and press the Feed button to test the calibration. Each press of the Feed button labels should feed one label.

If the printer was unsuccessful in

calibrating. Retry the procedure beginning at Step 5.

Chapter 3 - Printer Operation 21

22 Chapter 3 - Printer Operation

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The Menu System contains three primary branches, each with a differing level of access to secondary menus or functions:

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The multi-purpose Menu, Test, and Navigation Buttons allow Menu System entry, negotiation, and parameter selection functions:

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 The User Menu accesses basic printer settings and functions;  The Advanced Menu accesses all operational settings, functions, and diagnostics; and,  The Test Menu accesses a menu of test, user-defined, and previous label printing functions.

(1) Entering the Menu System takes the printer OFF-LINE and stops the processing of new data. (2) Prompts may appear before menu access is granted and before changes are enacted; see

Security for details. (3) Display contrast is adjustable: press and hold the MENU BUTTON to cycle through the contrast

range (this may take several seconds) then release the button when the desired appearance has been achieved .

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 To print a label from the Test Menu, press the TEST BUTTON; and,  To change printer settings or perform diagnostics, press the MENU BUTTON then observe

the MENU WINDOW AREA for available selections. (When the number of selections present is greater than can be shown, use the UP or DOWN BUTTONS to view those additional items. Also, SOFT KEY LABELS are dynamic and change to denote the current associated SOFT KEY functions.)

Chapter 4 – Menu System 23

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The User Menu contains basic selections in these menus:

 Media Settings  Print Control  Printer Options  System Settings

(1) Some setting changes will only become effective (and saved) after selecting YES at the Save Changes prompt.

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(2) Labeling software may, in some cases, override the printer menu settings; see Advanced Menu for details.

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The Advanced Menu contains all setting, control, and functional selections in these menus:

 Media Settings  Print Control  Printer Options  System Settings  Communications  Diagnostics  MCL Options

After selecting the Advanced Menu, it will be accessed whenever the MENU BUTTON is pressed. To enable the Advanced Menu, proceed as follows:

1. Press the MENU BUTTON.

2. Using the UP or the DOWN BUTTON, scroll to SYSTEM SETTINGS then press the ENTER KEY.

3. Scroll to MENU MODE then press the ENTER KEY.

4. Scroll to ADVANCED MENU then press the ENTER KEY. (Upon completion, OK will be displayed and the printer will exit the menu system.)

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(1) Some setting changes will only become effective (and saved) after selecting YES at the Save Changes prompt.

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24 Chapter 4 – Menu System

(2) Labeling software may, in some cases, override the printer menu settings; see Advanced Menu / Communications / Host Settings to avoid potential conflicts.

(3) To return to the User Menu, re-select it or restore the factory defaults.

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The Test Menu contains test and informational label selections:

 Print Quality Label  Ribbon Test Label  Test Label  Validation Label  Print Configuration  Print Last Label  User Defined Label

Internally generated, these labels are printed at pre-selected media type, speed, and heat settings. Changes to these print settings can be made via the Menu System or through host commands. When printing, use full width media to capture the entire format; otherwise, adjust the printer and set the Label Width.

(1) Press the CANCEL KEY to stop printing.

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(2) A printing delay can be set; see Print Test Rate (in Diagnostics).

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Media Settings

The Media Settings menu contains label and ribbon sensing and sizing functions, as well as printhead cleaning selections:

 Media Type  Sensor Type  Label Length  Maximum Label Length *  Paper Empty Distance *  Label Width  Ribbon Low Options *  Sensor Calibration *  Printhead Cleaning *

;

Items denoted with an asterisk (*) are only accessible through the Advanced Menu.

The menu selections are defined on the following pages:

Chapter 4 – Menu System 25

DISPLAYED ITEM ITEM DESCRIPTION MEDIA TYPE Selects the method used to print labels and should be set according to the type

of media being used, where:

DIRECT THERMAL Sets use for media that is heat reactive to produce an image.

THERMAL TRANSFER

SENSOR TYPE Selects the top-of-form (TOF) sensing method used to determine the leading

GAP TOF will be recognized by sensing the gaps or notches in the media. (Default

CONTINUOUS No TOF sensing will be used; instead, LABEL LENGTH (in Media Settings) is used. REFLECTIVE TOF will be recognized by sensing the reflective (black) marks on the underside

LABEL LENGTH Determines the length of the label (0 - 99.99 inches) when the SENSOR TYPE is

04.00 Is the default setting.

MAXIMUM LABEL LENGTH

16.00 Is the default setting.

;

PAPER EMPTY DISTANCE

00.25 Is the default setting.

;

LABEL WIDTH Sets the maximum printable width. Objects extending beyond this setting will

x.xx Default setting is dependant on printer model.

RIBBON LOW OPTIONS

RIBBON LOW DIAMETER

PAUSE ON RIBBON LOW

ENABLE Pauses when a Ribbon Low Diameter condition is detected; the PAUSE Key must

DISABLE No action is required by the operator; printing can continue until a Ribbon Fault is

Maximum Label Length should typically be 2.5 to 3 times the physical length of the label.

When using clear or translucent media, this setting should be longer than the actual label size.

1.38 Is the default setting.

Sets use for media that requires a ribbon to produce an image.

edge of the label, where:

Setting)

of the media.

set to CONTINUOUS, where:

Sets the distance (0 - 99.99 inches) that the printer will feed media to find TOF (when the Sensor Type is set to GAP or REFLECTIVE) before a TOF Fault is declared, where:

Sets the distance (0 - 99.99 inches) the printer will attempt to feed before an Out Of Stock Fault is declared, where:

NOT print, where:

Defines the printer response when THERMAL TRANSFER mode is selected and the ribbon supply begins to diminish.

Sets the ribbon supply threshold diameter (1.00 - 2.00 inches) that will trigger a Low Ribbon Warning prompt, where:

Allows the printer to enter a paused condition when Ribbon Low Diameter is met, where:

be pressed to proceed with the print job.

declared. (Default Setting)

26 Chapter 4 – Menu System

SENSOR CALIBRATION

PERFORM CALIBRATION

ADVANCED ENTRY Sets the values via manual entry (typically for hard to calibrate label stocks), as

PAPER SENSOR LEVEL

REFL PAPER LEVEL

GAP SENSOR LEVEL

MARK SENSOR LEVEL

EMPTY SENSOR LEVEL

TRAN SENSOR GAIN

REFL SENSOR GAIN

PRINTHEAD CLEANING

CLEAN HEAD SCHEDULE

CLEAN HEAD COUNTER

RESET COUNTER Resets the Clean Head Counter to zero to restart the Clean Head Schedule. CLEAN HEAD

NOW

Selects the method used to calibrate the media sensor, where:

Sets the values via internal printer calculations, as described in the STANDARD CALIBRATION procedure.

described in the ADVANCED ENTRY CALIBRATION where: Establishes the threshold for the paper value (0 - 255), where 170 is the default

setting. Establishes the threshold for the reflective value (0 - 255), where 170 is the

default setting. Establishes the threshold for the gap value (0 - 255), where 040 is the default

setting. Establishes the threshold for the mark value (0 - 255), where 040 is the default

setting. Establishes the threshold for the empty value (0 - 255), where 000 is the default

setting. Establishes the sensitivity of the transmissive sensor (0 - 31), where 15 is the

default setting. Establishes the sensitivity of the reflective sensor (0 - 31), where 15 is the default

setting. Controls the automatic cleaning alert and function, where:

Specifies the inch (or centimeter) count at which to clean the printhead. (Note that the specified count [0 - 200 inches] will be multiplied by one thousand, and zero [the default setting] will disable the function.) If this count is exceeded three times, a Head Cleaning Fault will occur.

Indicates the number of inches (or centimeters) since a cleaning was last initiated.

Initiates the cleaning process and resets the Clean Head Counter.

Chapter 4 – Menu System 27

Print Control

The Print Control menu contains printing throughput, offset and custom setup functions:

 Heat  Print Speed  Feed Speed  Reverse Speed *  Slew Speed *  Row Offset  Column Offset  Present Distance  Custom Adjustments *

;

Items denoted with an asterisk (*) are only accessible through the Advanced Menu.

The menu selections are defined as follows:

DISPLAYED ITEM ITEM DESCRIPTION HEAT Controls the burn time (0 - 30) of the printhead (and is equivalent to the Heat

setting in many software labeling programs), where:

10 Is the default setting.

PRINT SPEED Controls the rate of label movement during printing, where:

x.x in/sec

FEED SPEED Controls the rate of label movement between printing areas, where:

x.x in/sec

REVERSE SPEED Controls the rate of label movement (2.0 - 5.0 inches per second) during backup

positioning, where:

4.0 in/sec Is the default setting.

SLEW SPEED Controls the rate of label movement (2.0 - 16.0 inches per second) between

printing areas when using the GPIO function, where:

x.x in/sec

ROW OFFSET Shifts the vertical start of print position (0 - 99.99 inches) on the label, where:

00.00 in. Is the default setting.

COLUMN OFFSET Shifts the HORIZONTAL, left-justified start of print position to the right (0-99.99

inches), without shifting the LABEL WIDTH termination point to the right, where:

00.00 in. Is the default setting.

28 Chapter 4 – Menu System

PRESENT DISTANCE Sets the label stop position (0 - 4.00 inches) past the start of print position upon

output. When subsequent label formats are received, the printer will automatically back up the label to position it at the start of print position, where:

AUTO

0.00 in.

Is the default setting (Auto Mode). In Auto Mode, the printer automatically configures this distance according to the positioning requirements of the attached device (i.e., tear bar, cutter, peel & present mechanism, or present sensor).

;

CUSTOM ADJUSTMENTS

DARKNESS Controls the strobe time (1 - 64) to establish the nominal HEAT setting for

CONTRAST Allows fine-tuning (1 - 64) of the gray adjustment for print quality, where:

ROW ADJUST Shifts the vertical start of print position (in xxx dots) to fine-tune the ROW OFFSET

COLUMN ADJUST Shifts both the horizontal start of print position and the LABEL WIDTH termination

PRESENT ADJUST Adjusts the label stopping position (in xxx dots) to fine-tune the PRESENT

When set to 0.01 in., NONE is assumed and a zero (0) positioning value will be used.

Changes the factory adjustment parameters to finely and independently compensate for slight mechanical differences sometimes evident when multiple printers share label formats. These settings are also available to make special label formatting adjustments, where:

printhead-specific thermal characteristics, where:

32 Is the default setting.

setting, where:

+000 If shifting Row Adjust in the negative direction, modify the PRESENT ADJUST

setting [see below] by that same amount.

point to the right (in xxx dots) to fine-tune the COLUMN OFFSET setting, where:

+000

DISTANCE setting, where:

+000

Chapter 4 – Menu System 29

Printer Options

The Printer Options menu contains file-handling, module, and optional equipment settings:

 Modules  Present Sensor  Cutter  RFID  Rewinder

Items denoted with an asterisk (*) are only accessible through the Advanced Menu; also, certain

;

selections will appear only when equipped with that option.

The menu selections are defined as follows:

DISPLAYED ITEM ITEM DESCRIPTION

MODULES Controls memory handling functions, where:

DIRECTORY * Allows viewing and printing of the available space and file types (including plug-in

files) present on a module. Only detected modules will be listed, and selecting ALL will display all results. (See Module File Definitions for details.)

PRINT FILE Selects from a list of stored file types then prints, as noted below. (See Module File

Definitions for details.)

File Extension Printed Result

DBM A font sample. DCM The configuration commands contained in the file. DIM The image. DLB The stored label. DLN The name of the language. DMS The database contained in the file for RFID. DPL A label format, if detected. DTT A font sample. PLU The names of the files contained in the plug-in directory.

PROCESS FILE * Selects from a list of available files for processing, as noted below. (See Module

File Definitions for details.)

FORMAT MODULE *

External File

Extension

BMP, PCX, IMG, & F7B BS Upgrades the printer boot-loader. --DPL If detected, a label format is printed. --LS Converts the translated message file, and then stores

PLG Converts the plug-in file, and then stores the result as

SFL & SFP Converts the bit-mapped font file and then stores the

TTF Converts the true-type / scalable font file and then

ZS Upgrades the printer firmware. ---

Converts the black and white graphics file, image flip assumed, and then stores the result in Module G.

the result in Module Y.

specified by the file (typically Module X).

result in Module G, where the last three characters of the name will correspond to the Font ID. (If the filename does not contain a Font ID, you will be prompted to enter it.)

stores the result in Module G, where the last two characters of the name will correspond to the Font ID. (If the filename does not contain a Font ID, you will be prompted to enter it.)

Selects from a list of modules available for formatting by the printer. (See File Handling Messages.) Choosing FORMAT MODULE will erase existing data in the selected module

Definition / Action Converted

DIM

DLN

PLU

DBM

DTT

Internal

Extension

30 Chapter 4 – Menu System

DELETE FILE * Selects from the list of available files for deleting. (See File Handling Messages.) COPY FILE * Selects from the list of available files for copying, prompting you for the

destination module before execution. (See File Handling Messages.)

UNPROTECT MODULE *

PRESENT SENSOR Controls the "on-demand" dispensing of labels , where:

MODE Sets the detection method and response of the printer: AUTO Is the default setting. Automatically detects, enables the Present Sensor (or Peel

ENABLED Enables the Present Sensor (or Peel and Present mechanism) and sets the label

DISABLED Disables the option. RETRACT DELAY * Programs a time delay for the retraction of the next label in the print process,

(1 - 255 x 10 mS) 070

CUTTER Controls the Cutter operation, where:

MODE Sets the detection method and response of the printer:

AUTO Is the default setting, where the presence of the cutter option is automatically

ENABLED Enables the cutter. If the cutter is not detected, a fault will be generated. DISABLED Disables the cutter. CUT BEHIND Allows a number of small labels to queue before a cut is performed to increase

(0 – 2) 0

RFID Controls the programming and verification of RFID tags, where:

RFID MODULE Sets the mode of RFID operation, where:

DISABLED Disables the option. HF Selects the High Frequency (13.56 MHz) RFID option. UHF MULTI-

PROTOCOL

RFID POSITION* Sets the RFID inlay location.

(1.10 - 4.00 IN.)

1.10

HF SETTINGS * Sets HF tag parameters, as follows:

TAG TYPE Sets the tag type:

AFI VALUE Application Family Identifier value (00 - FF), where 00 is the default value. AFI LOCK Application Family Identifier lock (ENABLED / DISABLED), where DISABLED is the

Selects from the list of available modules to unprotect, and then prompting you regarding the outcome of the attempt. (See File Handling Messages.)

and Present mechanism) and sets the label stop location; if not detected, the operation will be ignored.

stop location; if not detected, a fault will be generated.

where: Is the range, times 10 milliseconds; and,

Seventy (times ten) is the default setting.

sensed. If detected, the cutter is enabled; otherwise, it will be ignored.

throughput.

(1) This mode can be used without a cutter to allow the presentation of an extra label with retraction upon the next job or feed operation.

;

Zero, one, or two are the number of labels to queue before cutting; and Is the default setting.

;

Selects the Ultra High Frequency (868-956 MHz) RFID option.

This location is referenced from the leading edge of the label or tag, as it moves forward through the printer. Is the default setting.

ISO 15693 (Is the default setting.) TI PHILIPS ST LRI512 ST LRI64

default setting.

(2) After a fault or unknown label position, the leading edge will be cut to ensure no extra material exists at the beginning of the first label; otherwise, the cutter will only cut when necessary.

If not installed (or detected), this selection will result in a DISABLED message.

Chapter 4 – Menu System 31

DSFID VALUE Data Storage Format Identifier (00 - FF), where 00 is the default value. DSFID LOCK Data Storage Format Identifier lock (ENABLED / DISABLED), where DISABLED is

the default setting. EAS VALUE Electronic Article Surveillance value (00 - FF), where 00 is the default value. AUDIO

INDICATOR ERASE ON

FAULT

Controls the buzzer (ENABLED / DISABLED), where DISABLED is the default

setting.

Erases the tag when errors are detected (ENABLED / DISABLED), where DISABLED

is the default setting.

UHF SETTINGS * Sets UHF tag parameters, as follows:

TAG TYPE Sets the tag type:

EPC 0

EPC 0+ MATRICS

EPC 0+ IMPINJ

EPC 1

UCODE EPC 1.19

EM 4022/1222

GEN 2 (Is the default setting.) TAG DATA

SIZE

Sets the tag data size:

96-BIT (Is the default setting.)

64-BIT POWER

Adjusts the applied power. ADJUST

KILL CODE Code used to permanently deactivate the device:

B3 B2 B1 B0

00 00 00 00 (Is the default setting.) ACCESS

CODE

Code used to protect the memory contents:

B3 B2 B1 B0

00 00 00 00 (Is the default setting.) GEN 2 LOCK

ACTION

LOCK AFTER

Sets the lock level (NONE, PERMALOCK, PWD-READ/WRITE, BOTH), where NONE is

the default setting.

Locks the tag after programming.

WRITE *

ENABLED The tag will be locked. DISABLED No locking occurs (default setting).

RETRY

Sets the number of retry attempts, where:

ATTEMPTS *

(0 - 9) 3

PERFORM CALIBRATION *

Zero to nine are the number of retries; and,

Is the default setting.

Allows the printer to establish the tag to transducer distance setting and nominal

RFID power requirements. YES Initiates the process. The CALIBRATING RFID message will appear as the printer

feeds media to begin scanning for the RFID tag location. Once the location is

established, power calibration begins. Upon completion, the media will be retracted

to the TOF position; the calibrated position and power results (along with a brief

SUCCESS or FAILURE message) will be displayed; and, the printer’s database will

be updated with the new calibration parameters. NO Terminates the process.

SET DEFAULTS * Depending upon the RFID MODULE, selecting YES will return these settings:

If MODE = HF, then:

RFID POSITION = 1.10

HF SETTINGS:TAG TYPE = ISO 15693

RETRY ATTEMPTS = 3

--------------------------------------------------------------------------------------------

----

If MODE = UHF, then:

RFID POSITION = 1.10

UHF SETTINGS:TAG TYPE = GEN 2; TAG DATA SIZE = 96-BIT

RETRY ATTEMPTS = 3

32 Chapter 4 – Menu System

System Settings

The System Settings menu contains label formatting, operation, and control functions:

 Menu Mode  Configuration File  Internal Module D *  Default Module *  Scaleable Font Cache *  Single Byte Symbols *  Double Byte Symbols *  Time And Date  Media Counters *  Print Configuration *  Configuration Level *  Set Factory Defaults *  Format Attributes *  Label Rotation  Imaging Mode *  Pause Mode *  Peel Mode *  Security *  Units Of Measure *  Input Mode *  DPL Emulation *  Column Emulation *  Row Emulation *  SOP Emulation *  Back After Print *  Backup Delay (1/50s) *  Font Emulation *  Label Store *  Menu Language  Fault Handling *

;

Items denoted with an asterisk (*) are only accessible through the Advanced Menu.

The menu selections are defined as follows:

DISPLAYED ITEM ITEM DESCRIPTION

MENU MODE Sets the menu system access level, where:

USER MENU Accesses a limited menu of basic controls. (Default Setting) ADVANCED

MENU

CONFIGURATION FILE

RESTORE AS CURRENT *

SAVE SETTING AS

DELETE FILE * Removes a selected configuration file from memory. (An active file cannot be

FACTORY SETTING FILE *

Accesses the full menu of controls, settings, and diagnostics.

Controls the creation, storage, and recall of printer configuration files, where:

Returns the printer to a previously saved configuration.

Creates a file based on the current printer configuration, as described here.

deleted.)

Provides a list of available configuration files used to restore the printer's

configuration following a Level One Reset or when YES is selected in the SET

FACTORY DEFAULTS menu. (NONE is the default file setting.)

Chapter 4 – Menu System 33

INTERNAL MODULE D

1088 Is the Default Setting.

DEFAULT MODULE Designates the memory module to be used for file storage when none are

D Is the Default Setting (DRAM module). G Flash module.

Sets the number of 1KB blocks (100 - 5120) allocated for the internal DRAM ‘D’

module, where:

specified, where:

;

SCALEABLE FONT CACHE

0511 KBytes Is the Default Setting.

;

The available modules may vary depending upon printer model and options.

Configures the number of 1KB blocks (100 - 5120) allocated for the scaleable font

engine, where:

The available memory may vary depending upon printer model and options.

SINGLE BYTE SYMBOLS

ARABIC-8 ISO 15: ITALIAN ISO 17: SPANISH CYRILLIC LEGAL ISO 11: SWEDISH ISO 60: DAN/NOR HP4000 ZAPF DINGBAT SYMBOL DESKTOP MATH-8 TURKISH-8 ITC ZAPF DINGBAT/100 MACINTOSH PS TEXT ITC ZAPF DINGBAT/200 PS-MATH UTF-8 ITC ZAPF DINGBAT/300 PC-858 MULTILINGUAL ISO 4: UK PS ITC ZAPF DINGBAT MICROSOFT PUBLISHING ISO 6: ASCII ISO 8859/1 LATIN 1 PC-8 CODE PAGE 437 VENTURA INTERNATIONAL ISO 8859/2 LATIN 2 PC-8 D/N, CP 437N VENTURA US ISO 8859/5 LATIN 5 PC-852 LATIN 2 VENTURA MATH ISO 8859/10 LATIN 6 PC-851 LATIN/GREEK WINDOWS 3.1 LATIN 1 ISO 8859/7 LT/GK E7 PC-862 LATIN/ARABIC WINDOWS LATIN/ARABIC ISO 8859/15 LATIN 9 PI FONT AGFA TIDBITS ISO 8859/7 LT/GK EG PC-850 MULTILINGUAL WINDOWS 3.1 LATIN 2 ISO 8859/8 LATIN/HBR PC-864 LATIN/ARABIC WINDOWS LATIN/GREEK ISO 8859/8 LATIN/CYR PC-8 TK, CP 437T WINDOWS 3.1 LATIN 5 ISO 69: FRENCH PC-1004 WINDOWS GREEK-8 PC-775 BALTIC WINDOWS 3.0 LATIN 1 PC-8 GREEK PTXT3000 WINDOWS LATIN/CYRIC ISO 21: GERMAN NON-UGL, PI FONT WINDOWS 3.0 LATIN 5 HEBREW-7 ROMAN-8 HEBREW-8 ROMAN-9

Selects the code page used to print single byte fonts, unless otherwise specified,

where:

;

Reference the Class Series Programmer’s Manual for code page symbol set details.

34 Chapter 4 – Menu System

DOUBLE BYTE SYMBOLS

JIS Japanese Industry Standard SHIFT JIS Shift Japanese Industry Standard EUC Extended UNIX Code UNICODE Unicode (including Korean) GB Government Bureau Industry Standard; Chinese (PRC) BIG 5 Taiwan encoded

Selects the optional ILPC code page used to print double byte fonts, where:

;

TIME AND DATE Sets the printer's time and date. MEDIA COUNTERS Displays and controls various internal counters, where:

ABSOLUTE COUNTER

PRINTHEAD COUNTER

RESETTABLE COUNTER

RESET COUNTER Returns the Resettable Counter to zero.

PRINT CONFIGURATION

;

Reference the Class Series Programmer’s Manual for the code page symbol set details.

Shows the total number of inches printed and the date the counter was set (non-

resettable).

Shows the total number of inches printed (not user-resettable).

Shows the number of inches printed since the last reset (user-resettable).

Produces a Configuration Label using the printer's current database information.

(To generate the label, shown here, press the RIGHT Button or the ENTER Key. )

(1) The information on this label may vary with the model, firmware version and installed options.

(2) To capture all the data, use media that is at least 2 inches (51 mm) wide and set the Label Width (in Media Settings) according to the width of your labels.

(3) Menu settings that require a reset to become effective will be indicated with a section symbol (§), while bulleted () items denote host changes not yet saved.

CONFIGURATION LEVEL

PRINTER KEY

APPLICATION VERSION

BOOT LOADER Displays the version level and date of the boot loader.

UPGRADE PRINTER CODE

UNLOCK FEATURE

Displays the hardware and software levels of the printer, where:

;

Identifies the unique key number of the printer, in the form: vvvv-cwxx-yyyyyy-

zzz, where:

vvvv - Represents the printer model number.

cwxx - Represents the hardware/software feature level, where:

c - Represents the printer class.

w - Represents hardware feature level of the main board.

xx - Represents the software feature level 10 = standard DPL, and 20 = Internal

CG Times Font. Features are accepted up to the this value, but increases beyond

the range will require an authorization code.

yyyyyy - Is the manufacturing date code.

zzz - Is a unique time stamp.

Displays the level, version number, and date of the application firmware.

Upgrades the software feature level of the printer.

Unlocks additional optional features within the printer. (An authorization code is

required.)

This information is also provided on the Configuration Label.

Chapter 4 – Menu System 35

SET FACTORY DEFAULTS

FORMAT ATTRIBUTES

TRANSPARENT Intersecting text, images, and bar codes will be printed, for example:

XOR Intersecting text, images, and bar codes will not be printed, for example:

OPAQUE Intersecting text, images, and bar codes will be printed by obliterating those

LABEL ROTATION Allows the label format to be rotated 180 degrees before printing, where:

ENABLED Flips the format. DISABLED Does not flip the format. (Default Setting)

IMAGING MODE Determines the process used to format labels, where:

MULTIPLE LABEL Images multiple labels as memory permits to achieve the fastest throughput. If

SINGLE LABEL Images the next label only after the previous label has been printed, providing the

PAUSE MODE Allows for controlled interactive printing, where:

ENABLED Requires the user to press the PAUSE Key to print each label. DISABLED Labels are printed without pausing. (Default Setting)

PEEL MODE Allows the printer to wait until the Start of Print signal is received (via the optional

ENABLED Inhibits the feed function until the Start of Print signal is received. DISABLED Feeds the label regardless of the Start of Print signal. (Default Setting)

SECURITY Allows all or part of the User Interface to be password-protected and for that

SELECT SECURITY

DISABLED No password is required for menu access. (Default Setting) SECURE

MENU MENU AND

TEST ADVANCED

MENU

MODIFY PASSWORD

To be activated, the password must initially be set to a value other than the default setting

;

(0000).

Returns the printer settings to the factory-programmed values (except CUSTOM

ADJUSTMENTS and calibrations); or, if selected, to the Factory Setting File, where

selecting YES at the prompt causes the configuration to be restored.

Defines the manner in which overlapping text and graphics appear when printed,

where:

(Default Setting)

formatted first, for example:

time-stamping labels, however, the indicated time will reflect the moment of

imaging rather than the actual print time. (Default Setting)

most accurate time-stamps but at a slower throughput rate.

GPIO Port) to feed a label, where:

password to be modified:

Allows password to be set for specific User Interface areas, where:

Sets a password requirement for User and Advanced menu entry.

Sets a password requirement for all menu entries.

Sets a password requirement for Advanced menu entry. (After enabling this

selection, make it effective by returning the Menu Mode to the User setting; see

above.)

Modifies the four-digit password required when security is enabled. For

modification, the code must be reentered when prompted to confirm.

36 Chapter 4 – Menu System

UNITS OF MEASURE Sets the measurement standard used, where:

IMPERIAL Gives length and counter information in inches. (Default Setting) METRIC Gives length information in millimeters and counter information in centimeters.

INPUT MODE Defines the type of processing that will occur when data is received, where:

DPL Datamax programming language processing will be used. (Default Setting) LINE Line Mode processing will be used, where data terminated by a carriage return will

be extracted and inserted for template printing.

PL-Z Alternative programming language processing will be used, with the exception of

the following DPL specific-parameters:

DPL Emulation;

SOP Emulation; and,

Label Store.

DPL EMULATION Allows the printer to reproduce, for backward compatibility, label formats with the

same characteristics as those produced by legacy models, where:

STANDARD Standard DPL processing will be used for printing. (Default Setting) ALLEGRO Processes DPL data as an Allegro®, including row position calculations based on

194 dots per inch and the exceptions noted below.

PRODIGY PLUS Processes DPL data as a Prodigy Plus®, including column calculations based on

200 dots per inch and the exceptions noted below.

PRODIGY Processes DPL data as a Prodigy®, including column calculations based on 200

dots per inch and the exceptions noted below.

Exceptions:  Data Terminator processing – When printing I 2 of 5 bar codes D, J, and L, the

first non-numeric character processed will terminate the bar code data field.

 Bar Size exception – When printing I 2 of 5 bar code L, if the bar size specified is

greater than P (25) it is automatically decreased to 10.

 Human Readable Fonts fixed size – When printing EAN and UPC bar codes B, C,

F, G, M, and N, a fixed font size is produced.

 Line and box vertical sizing anomaly – When printing rotations 2 and 4, lines and

boxes are affected by the vertical multiplication factor defined in the DPL Dxx command.

 Column position defaults – Column positions greater than the printhead width

are adjusted back to the printable area then printed.

 Bar codes in rotation 3 - (upside down / right to left) default sizing – When row

position in rotation 3 is less than bar code height, bar codes falling off the label's leading edge are pushed back onto the label.

 <STX>L command – When no printable fields reside in the format, it results in

no label movement.

Chapter 4 – Menu System 37

COLUMN EMULATION

XXX Dots

ROW EMULATION Allows the row dots per inch to be adjusted (103 - 303), so that numbers smaller

XXX Dots

SOP EMULATION Allows label positioning commands to function with backward compatibility when

DISABLED Produces the natural start of print position. (Default Setting) 110 (PRODPLUS) Emulates the Prodigy Plus® start of print position. 220 (ALLEGRO) Emulates the Allegro® start of print position. 250 (PRODIGY) Emulates the Prodigy™ start of print position.

When changing these values, the printer will automatically feed two labels to setup the new

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print position.

Allows the column dots per inch to be adjusted (153 - 203 dots), so that numbers

smaller than the printhead resolution reduce the printed output from right to left,

where:

than the printhead resolution enlarge the height of the printed output and numbers

larger reduce it, where:

printing label formats designed for legacy models, where:

BACK AFTER PRINT Determines the timing of the label's movement when a cutter, present sensor, peel

and present, or GPIO option is enabled, where:

ENABLED Allows fastest throughput; immediate label back-up occurs after the cut operation,

when the present sensor is cleared, or upon receipt of the GPIO start of print

signal.

DISABLED In order to prevent edge curling, label back-up is initiated only when the next label

is ready to print. (Default Setting)

BACKUP DELAY (1/50s)

000 Retraction occurs when the next label is received and processed to print. (Default

FONT EMULATION Allows font substitution for all internal fonts (see examples), where:

STANDARD FONTS

CG TIMES Prints using the CG Times font. USER ID S50 Prints using a downloaded font.

LABEL STORE Determines the command recall level used when retrieving stored label formats,

STATE & FIELDS Recalls the printer state (i.e., heat, speed settings, etc.) and the label-formatting

FIELDS ONLY Recalls the label-formatting commands for the stored label.

MENU LANGUAGE Selects the menu and configuration label language. Only languages that are

ENGLISH Enables English (Default Setting) FRANCIAIS Enables French ITALIANO Enables Italian DEUTSCH Enables German ESPANOL Enables Spanish

Instructs the printer to retract a presented label after a specified time elapses (0 –

255, in one-fiftieth of a second increments), where:

Setting)

Prints using a standard (internal) font. (Default Setting)

where:

commands for the stored label. (Default Setting)

resident will be displayed, where:

38 Chapter 4 – Menu System

FAULT HANDLING Determines the intervention required and the disposition of the label in process

when a fault occurs, where:

LEVEL Selects the user action and the reprint status upon declaration of a fault, where:

NO REPRINT Printing stops and a fault message is displayed. Following correction of the

problem, the FEED Key must be pressed to clear the fault, but the label in process

is not reprinted. STANDARD Printing stops and a fault message is displayed. Following correction of the

problem, the FEED Key must be pressed to clear the fault then the label in process

is reprinted. (Default Setting.) VOID AND

RETRY

VOID DISTANCE Sets the distance to backup and then print VOID on a faulted label, where:

(0.10 to 2.00 in.)

0.50

RETRY COUNT Sets the number of reprint attempts, where:

(0 - 3) 1

Depending upon the RETRY COUNT (see below), one of the following occurs:

If the count has not been exceeded, VOID is printed (see VOID DISTANCE) on the

failed label and reprinting automatically occurs;

If the count has been exceeded, printing stops and a fault message is displayed.

Following correction of the problem, the FEED Key must be pressed to clear the

fault before the label in process is reprinted; or,

If the CANCEL Key is pressed, reprinting is optional: to reprint press NO; or, to

cancel the reprint press YES (and press YES again to cancel the batch.)

(1) With no Linear Scanner attached, the printer will perform in the STANDARD setting, except that VOID will be printed on the faulted label.

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Is the distance, measured from the trailing edge of the label, which indirectly

establishes the font size of the text. (The default setting is 0.5 inches.)

Is the last label in the count to be voided before the printer will stop and display a

fault message. (The default setting is one.)

(2) VOID will not be printed if insufficient text space exists (see VOID DISTANCE, below), or if the fault occurred after printing.

(3) The text can be customized, see the Class Series Programmer’s Manual for details.

Retry counts greater than 1 are only valid for printers equipped

BACKFEED ON CLEAR

ENABLED Backup label positioning will occur after the fault is cleared. DISABLED No backup label positioning will occur after fault clearing; the printer will assume

Determines the printer's action after a fault is cleared, where:

that the current position is correct. (This is the default setting.)

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with the Linear Scanner or RFID option.

If reloading media, the operator must place the material in its presented position.

Chapter 4 – Menu System 39

Communications

The Communications menu contains interface and host control functions:

 Serial Port A  Parallel Port A  NIC Adapter (Ethernet)  Host Settings

The menu selections are defined as follows:

DISPLAYED ITEM ITEM DESCRIPTION

SERIAL PORT A Controls the RS-232 communications settings for Serial Port A, where:

BAUD RATE Sets the serial communication rate, where:

1200 115000 BPS 9600 BPS

PROTOCOL Sets the data flow control (handshaking) method, where:

BOTH XON/XOFF and CTS/DTR are used. (Default Setting) SOFTWARE XON/XOFF is used. HARDWARE CTS/DTR is used. NONE Flow control is not used.

PARITY Sets word parity, where:

NONE Parity is not used. (Default Setting) ODD Odd parity is used. EVEN Even parity is used.

DATA BITS Sets word length, where:

(7 - 8) 8

STOP BITS Sets the number of stop bits, where:

(1 - 2) 1

PARALLEL PORT A Controls the communication setting for the parallel port, where:

PORT DIRECTION

UNIDIRECTIONAL

BIDIRECTIONAL

NIC ADAPTER Controls the communications settings for the network interface, where:

WIRELESS ETHERNET

MODE Selects between wired and wireless operation, where:

ENABLED Enables the wireless interface. (This is the Default Setting.) DISABLED Enables the wired interface.

SIGNAL READINGS

WIRELESS REPORT

Is the range in Bits Per Second; and, Is the Default Setting.

A seven or eight bit word is selectable; and, An eight bit word is the Default Setting.

One stop or two stop bits are selectable; and, One stop bit is the Default Setting.

Determines if data is returned from the printer, where:

No data is returned; communication is one-way. Data is returned in compliance with IEEE 1284 back-channel operation. (Default

Setting)

An IEEE 1284 bidirectional cable must be used when this mode is

; ;

Controls the communications settings for the network interface, where:

Provides a graphical representation of Signal Strength (in dBm), Noise Level (in dBm), and Quality.

Provides information regarding firmware versions, port status, SSID, IP Address, Subnet Mask, and Gateway settings (printable, as shown here).

selected.

If a wireless card is installed, this port is automatically disabled; to enable the wired LAN connection, disable the Wireless Ethernet MODE setting (see below).

40 Chapter 4 – Menu System

IP ADDRESS Specifies the static IP Address of the interface in the standard octet format. SUBNET MASK Specifies the static Subnet assigned to the interface, for example:

255.255.255.000.

GATEWAY Specifies the Gateway Address the interface will use, for example:

010.001.001.001.

SNMP TRAP DESTINATION

IP DISCOVERY Sets the address discovery method, where:

ENABLED The card broadcasts over the network to receive an addresses from the responsible

DISABLED The stored static IP, Subnet Mask, and / or Gateway Address will be used.

SNMP Sets SNMP

ENABLED (Default Setting) DISABLED

SET FACTORY DEFAULTS

HOST SETTINGS Controls the communications with a host device, where:

HOST TIMEOUT Sets the number of seconds (1 - 60) that an established communications port must

10 Is the Default Setting.

CONTROL CODES

STANDARD CODES

ALTERNATE CODES

ALTERNATE CODES 2

CUSTOM CODES

FEEDBACK CHARACTERS

ENABLED Sends feedback characters to the host. DISABLED Does not send feedback characters to the host. (Default Setting)

ESC SEQUENCES

ENABLED Processes commands normally. (Default Setting) DISABLED Ignores ESC sequences are during processing (since some systems send a “banner”

HEAT COMMAND

ENABLED Processes commands normally. (Default Setting) DISABLED Ignores DPL Heat commands; instead, the heat value is controlled via the menu

Specifies the network IP Address where SNMP traps will be sent when SNMP service is installed on your receiver. If zeroed, no traps are sent.

server at startup. Manual modifications to IP Address, Subnet Mask, or Gateway Address are not allowed; and, if no server is found, the specified static value will be used. (Default Setting)

A server assigned IP address takes precedence over any static IP

Resets NIC Adapter parameters to the factory defaults values.

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be idle before data can be received through an alternate port, where:

Allows changes to the prefix of the software commands interpreted by the printer, where:

Use these characters: Hex 01 = SOH command; Hex 02 = STX command; count-by = ^; Hex 1B = ESC; Hex 0x0D = Carriage Return. (Default Setting)

Use these characters: Hex 5E = SOH command; Hex 7E = STX command; count-by = @; Hex 1B = ESC; Hex 0x0D = Carriage Return.

Use these characters: Hex 5E = SOH command; Hex 7E = STX command; count-by = @; Hex 1B = ESC; Hex 0x7C = Carriage Return.

Each DPL command (SOH, STX, CR, and count-by) may be selected by entering the desired Hex code.

Allows the printer to return a Hex 1E (RS) after each label successfully prints, and a Hex 1F (US) after each label batch successfully prints, where:

Allows data containing invalid ESC control code sequences to be processed, where:

to the printer). Bitmapped font downloads are disabled in this mode. Determines the way the DPL Heat command is handled, where:

setting.

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address stored in the interface.

The "ignore host" settings for ESC SEQUENCES, HEAT, SPEED, TOF SENSING, SYMBOL SET, CNTRL-CODES, STX-V SW SETTINGS, and MAX LENGTH will be unaffected when PL-Z Mode is selected (see Input Mode for details ).

If the time-out period is exceeded before all data is received, the data will be ignored.

Chapter 4 – Menu System 41

SPEED COMMANDS

ENABLED Processes commands normally. (Default Setting) DISABLED Ignores DPL speed commands; instead, the speeds are controlled via the menu

TOF SENSING COMMANDS

ENABLED Processes commands normally. (Default Setting) DISABLED Ignores DPL TOF commands; instead, TOF is controlled via the menu setting.

SYMBOL SET COMMAND

ENABLED Processes commands normally. (Default Setting) DISABLED Ignores DPL Symbol Set commands; instead, the Symbol Set selection is controlled

CNTRL-CODES (DATA)

ENABLED Processes commands normally. (Default Setting) DISABLED Ignores DPL Control Codes; instead, the control code functions are established via

STX-V SW SETTINGS

ENABLED Processes commands normally. (Default Setting) DISABLED Ignores the option-enable command; instead, the option selections are controlled

MAX LENGTH COMMAND

ENABLED Processes commands normally. (Default Setting) DISABLED Ignores the maximum label length command; instead, Maximum Label Length is

OPTION FEEDBACK

DISABLED No data is reported. (Default Setting) SCANNER Linear Scanner information is reported. RFID HEX RFID information is reported in hexadecimal format. RFID ASCII RFID information is reported in an ASCII format.

PROCESS SOH (DATA)

ENABLED Operations are interrupted upon receipt to process the command. DISABLED Processes commands normally. (Default Setting)

Determines the way DPL Print, Feed, Slew, and Reverse commands are handled, where:

setting. Determines the way in which DPL Gap, Continuous, and Reflective commands are

handled, where:

Determines the way in which DPL Single and Double Symbol Set commands are handled, where:

via the menu setting. Determines the way in which DPL SOH, STX, CR, ESC, and ^ codes are handled,

where:

the menu setting. Determines the way in which the DPL <STX>V command is handled, where:

via menu settings. Determines the way in which the DPL <STX>M command is handled, where:

controlled via the menu setting. Allows feedback characters from an optional device to be returned to the host

device, in the format of: <A;B;C;D;E;F>[CR]

Where:

A

Is the device type: R = RFID; and, S = Linear Scanner

B

Is the resulting status: C = entire label complete; F = faulted (failed)

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label; and, U = unknown

C

Is the number of expected reads for bar codes or tags, given in two

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characters.

D

Is the number of good reads for bar codes or tags, given in two characters.

E

Is the printer’s internal Job and Sub Job Identifier, given in four characters

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each.

F

Is the data that was read, delimited with semicolons (;) on multiple reads.

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Determines the way the printer responds to an Immediate Command (e.g., Get Status, Module Storage, etc.), where:

42 Chapter 4 – Menu System

Diagnostics

The Diagnostics menu contains testing functions and printhead reporting selections:

 Hex Dump Mode  Options Testing  Print Test Rate (min)  Sensor Readings  Ribbon Sensor Limits  iPH Report

The menu selections are defined as follows:

DISPLAYED ITEM ITEM DESCRIPTION

HEX DUMP MODE Determines how the printer handles the data received from a host, where:

ENABLE The printer outputs the raw ASCII data it receives without interpretation; no

processing occurs. DISABLE Processes data normally. (Default Setting) FILE CAPTURE Saves the incoming data to Module H (USB thumbdrive) if present; otherwise, the

file is stored on Module G. The file name, in the form [dmx_xxx_yyy.dpl]where the

count is automatically incremented for every capture and a unique printer time

stamp (xxx), is assigned.

OPTIONS TESTING Performs printer option diagnostics or monitors and outputs test results, where:

TEST PRESENT SENSOR

TEST CUTTER Performs a functional test of the Cutter, where:

PERFORM TEST 001 TIMES

TEST RFID Performs a functional test of the RFID option, where:

TAG DATA Reads the data encoded on the RFID chip. DEVICE

VERSION TAG ID - HF

ONLY PRINT TEST

RATE (MIN) 000 Is the Default Setting.

SENSOR READINGS

Performs a functional test of the Present Sensor by indicating LABEL PRESENTED

(when a label blocks the sensor) and LABEL NOT PRESENTED (when no label blocks

the sensor). (Note that this test can also be used to check the sensor function of the

Peel & Present option.)

Cycles the cutter blade a selected number of times (0 - 999), with PASS / FAIL

results given for each cycling attempt.

Displays the type and version of the encoding device.

Reads and displays the High Frequency Tag ID number.

Allows a label-to-label delay time (0 - 120 minutes) to be set when printing a batch

of Test labels, where:

Displays the values (0 – 255) from different printer sensors, where:

THR TRAN RIBM 24V

103 091 009 171

PS HD RANK

003 255 050

THR = Printhead thermistor sensor;

TRAN = Gap media sensor (REFL when set to reflective);

RIBM = Ribbon sensor;

24V = 24 volt power supply sensor;

PS = Present sensor;

HD = Printhead position sensor; and,

RANK = Printhead ranking resistor.

Chapter 4 – Menu System 43

RIBBON SENSOR LIMITS

Displays the values from the ribbon sensor readings (see example below) for

printers equipped with the thermal transfer option, where:

RIBBON ADC LOW

111

RIBBON ADC HIGH

iPH REPORT Displays the IntelliSEAQ™ printhead report data, including the printer key,

printhead serial number, installation date, and printhead maintenance dates, where:

VIEW Outputs the data to the front panel display. PRINT Prints a reference label in the following format:

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iPH REPORT TUE 12:44PM 23MAY2006 4212-HE25-060224-090 PRINTHEAD SERIAL #: 5x-00289 PRINTHEAD MODEL # 163 PRINTER SERIAL # 60430014 PRINTHEAD INCHES 11175 INSTALLATION DATE - INITIAL 02/02/2006 INSTALLATION DATE - LAST 28/ 02/2006 PRINTHEAD CLEANING CLEAN PROCEDURES: 0 CLEAN COUNTER RESET 0 NUMBER OF INCHES - INITIAL 0

44 Chapter 4 – Menu System

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This Section details the cleaning, adjusting, and troubleshooting tips for the printer. The following table outlines the recommended maintenance schedule for the various printer parts.

Printhead Turn off the printer before cleaning the

Platen Roller Turn the power off. Rotate the platen roller and

Peel-Off Roller Rotate the peel-off roller and clean it thoroughly

Media Path

Peel/Tear Bar

Media Sensor

Exterior

Interior

* It is recommended that a solvent containing isopropyl alcohol be used.

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Isopropyl alcohol is a flammable solvent; always take the proper precautions when using this substance.

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printhead. Use solvent* on a cotton swab to clean the printhead from end to end.

clean it thoroughly with solvent* and a cotton swab.

with solvent* and a cotton swab.

Solvent* After every roll of media.

Solvent* As needed

Air blow Monthly

Mild detergent or desktop cleaner. As needed

Brush or vacuum cleaner As needed.

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After every roll of media.

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Chapter 5 – Maintenance and Adjustments 45

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If print quality declines (symptoms include non-compliant bar codes, print dropouts, and streaks; see sample label below), the typical cause is debris build-up on the printhead. Furthermore, when the build-up is not removed it may lead to element failure, greatly reducing the service life of the printhead.

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Faulty Print Quality Label: Streaks indicate a dirty or faulty

printhead.

To clean the printhead:

1. Turn ‘Off’ and unplug the printer.

2. Open the cover. Unlock the Printhead Latch and raise the Printhead Assembly. Allow the printhead to cool before proceeding.

3. Move media and ribbon away from the printhead as necessary.

4. Using a Cotton Swab moistened, not soaked, with isopropyl alcohol gently wipe away any build-up on the printhead surface, paying close attention to the Burn Line. Allow the printhead to dry.

5. Replace the ribbon and media. Lower the Printhead Assembly back to the locked positi on.

6. Close the cover. Plug in and turn ‘On’ the printer. Feed several labels to normalize tracking.

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46 Chapter 5 – Maintenance and Adjustments

Automated Printhead Cleaning (printers with display, only)

1. Remove media and ribbon.

2. Place a Datamax Cleaning Card, part number 70-2013-01 under the printhead. Lower and lock the printhead. Ensure that the Media Width Adjustment is not

3. Press and hold the TEST Key for approximately four seconds.

The printer will begin the cleaning routine.

4. In cases of heavy build-up, or if high heat values are typically used for printing, flip the card over and repeat Step 3.

5. Reinstall your ribbon and media (if necessary, readjust the Media Width Adjustment, see Section 5.3). Lower and lock the printhead. Close the cover.

engaged.

Chapter 5 – Maintenance and Adjustments 47

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When printing on less than full width media, adjust for even pressure distribution, as follows:

1. With media loaded in the printer, print a label and examine it.

Non-display printers:

Simultaneously press the

Display printers:

See Section 4.4

2. While observing the printed labels, loosen the Thumbscrew 1/4 turn. This keeps enough tension on the screw preventing the thumbscrew from slipping from the desired position while still allowing for adjustment. Slide the thumbscrew to the left most position, (see Example 1, below).

3. Next, move the Thumbscrew to the right for each printed test label until the labels contain a complete, even image (see Example 2). Tighten the Thumbscrew.

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Example 2 – Correct adjustment:

The proper adjustment produces a complete image with even print contrast across the label (see note below).

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Example 1 – Over adjustment:

Too much adjustment produces an image that fades across the label. To correct this, move the Thumbscrew to the right.

Under-adjustment can also cause problems including ribbon wrinkling, label tracking, and platen roller and printhead wear. When changing to a different width of label, always perform this adjustment.

48 Chapter 5 – Maintenance and Adjustments

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The Burn Line has been adjusted for strict compliance using 6.5-mil (.0065 inch) media, ensuring print quality across a majority of media types. In extreme cases, however, if media of a different thickness or rigidity is used (for example, heavy tag stock), print quality can change.

If you have questions, contact a qualified technician or Datamax Technical Support before

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proceeding.

To adjust the Burn Line:

1. Load the printer with your media (and ribbon, if required).

2. Loosen the two Locking Screws approximately ¼ turn counter-clockwise.

3. Turn the Adjustment Screws counter-clockwise until the burn line is past the platen roller vertex. Print a test label; the label should look light and uneven.

Non-display printers:

Simultaneously press the

Display printers:

See Section 4.4

4. Tighten the Locking Screws just until they are ‘snug’ (tight enough to remove any play in the printhead assembly, yet loose enough to allow the Adjustment Screws to move the printhead).

5. Turn each see note below). Print another test label and examine the print quality. Repeat this step until labels are produced with even print contrast and acceptable print quality.

When the Locking Screws are ‘snug’, turning the Adjustment Screws counter-clockwise will NOT move the printhead outward; if you have adjusted the printhead too far inward, restart the entire procedure.

6. Tighten the Locking Screws then print a final test label to verify the adjustment.

Adjustment Screw clockwise about a ¼ turn (or an 1/8 turn for finer adjustments,

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To accommodate a variety of media types, printhead pressure is adjustable. This pressure is factory set to work with most media types, so this adjustment should only be performed after attempting to improve print quality through the use of the (1) heat and/or (2) print speed. When adjusting, use only the minimum pressure necessary for better imaging. To adjust:

1. Load at least 4” (102mm) wide media and ribbon, see Section 2.2.

2. Ensure the Media Width Adjustment is set to its “left most” position, see Section 5.3.

3. Print a test label.

Non-display printers:

Simultaneously press the

Display printers:

See Section 4.4

4. Turn the Pressure Adjustment Cams counterclockwise to increase the applied pressure or clockwise to decrease it. Make equal across the media.

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When using narrow media it is sometimes necessary to increase the pressure on the inner (closest to centerplate) Pressure Adjustment Cam to prevent ribbon smudging.

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50 Chapter 5 – Maintenance and Adjustments

Excessive pressure can reduce the service life of the printhead and platen roller, while unequal pressure may cause ribbon and label tracking problems.

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To replace a damaged printhead, follow the procedure below.

Printheads are fragile; use extreme care when handling and never use a sharp object on the

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surface. If you have questions, contact a qualified technician or Datamax before proceeding.

1. Touch a bare metal part of the printer’s frame to discharge any stati c electricity that may be present on your body.

2. Turn ‘Off’ and unplug the printer. Open the cover; if ribbon is installed, remove it.

3. With the printhead locked in the down position, loosen the Printhead Mounting Screw (it will remain in the assembly).

4. Unlatch the Printhead Assembly. While holding the Printhead, raise the assembly. Disconnect the two cables and then remove the old Printhead.

5. While carefully holding the new Printhead, connect both cables.

6. Position the Printhead onto the Locating Pins in the Printhead Assembly and secure in place with the Printhead Mounting Screw (do not over-tighten).

7. Clean the Printhead (see Section 5.2).

8. Reload ribbon (if removed), lower the printhead assembly, and rotate the printhead latch back, into the locked position.

9. Use the Darkness Adjustment to match the print contrast of the new printhead to that of the old printhead see Section 5.7.

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Non-display printers: The Darkness Adjustment allows the operator to match the print contrast following a printhead replacement. Turning the Darkness Adjustment clockwise will darken the print, while turning it counterclockwise will lighten the print. Compare a label printed with the old printhead and make this adjustment so that the new printhead matches the darkest portion of that label.

Display-equipped printers: Use the printer’s menu to adjust Darkness; see Section 4.5, Print Control / Custom Adjustments.

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52 Chapter 5 – Maintenance and Adjustments

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Depending upon the method used, there are three reset levels possible:

Soft Reset - To reset the printer and clear any temporary host settings:

1. With the printer ‘On’, press and hold the PAUSE and CANCEL buttons for approximately

four seconds.

Level One Reset - To return the printer to the factory default settings or, if saved, to restore the Factory Setting File:

1. Turn ‘Off’ the printer.

2. Turn on the printer, when the three lights turn on press and hold the PAUSE and CANCEL

Keys; continue to depress the keys until the ‘READY’ message or Ready light appears.

This reset has the same effect as the System Settings / Set Factory Defaults selection

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Level Two Reset - To return the printer to the factory default settings, and clear all the calibration and adjustment parameters:

1. Turn ‘Off’ the printer.

2. Turn on the printer, when the three lights turn on press and hold the PAUSE, FEED, and

in the menu system.

CANCEL Keys; continue to depress the keys until the ‘READY’ message or Ready light appears.

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After executing a Level 2 Reset, the media calibration must be performed; see Section

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Chapter 5 – Maintenance and Adjustments 53

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The operating programs and fonts for the printer are stored in Flash memory on the Main PCB. When program updates and/or new features are added, they can be downloaded to the printer as follows:

1. Identify the new version for your model of printer from the Datamax Web site at www.datamaxcorp.com and download it onto your computer’s hard drive or a floppy disk.

2. Ensure that the printer is connected to the host, (via parallel port only) and that the power is ‘On.’ Using the DOS copy command enter:

copy filename.dlf lpt1/b (non-display printer firmware is .dlf extension)

Other programs (e.g., hyper-terminal and certain Windows Driver programs) may also be

;

used to download this file.

3. The

4. Following a successful download, the

READY

perform a ‘cold reset.’ The previous printer setup will not be affected unless substantial firmware data structure changes have occurred. Print a Database Configuration Label to verify your new firmware version.

Following an unsuccessful download, the will perform a ‘warm reset’ (both the initialization). The original firmware will remain operational. If the printer fails to reset, toggle

the power ‘Off’ and ‘On.’ Try re-sending the file to the printer. If the failure continues, check the following possible

causes:

 An invalid or corrupted file is being downloaded - Ensure the file being downloaded is

correct and applicable for your printer model.

 Possible communications error - Check the cable connection between the host and printer

and ensure that a quality, shielded cable is used.

 Possible Flash memory problem - Call for service.

light will flash during the download.

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54 Chapter 5 – Maintenance and Adjustments

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Should a problem arise, the information in this section will help you resolve it. The following table lists problems that may not necessarily generate an error condition. Items denoted with an asterisk (*) are only for printers with displays.

Can not communicate through the parallel port:

Can not load media through the optional cutter:

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If experiencing this problem…

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Observe the Ready Indicator as the format is sent to the printer. If it does not flash, check the parallel cable type. Also, check the protocol and port settings between the printer and host.

WARNING! Use extreme care. Turn ‘Off’ and unplug the

printer before proceeding.

Ensure that the cutter is properly installed. Plug in and turn ‘On’ the printer. You should hear the cutter blade rotate and position itself properly. However, if the problem continues call for service.

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Try this solution…

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* The LCD is blank, but the Ready Indicator is ‘On’:

Erratic feeding: The printer may require Calibration; see section 3.5.

Erratic printing (instead of the label format, strange characters are printed):

The display contrast may set too low. Press and hold the MENU Key for 10 seconds or until the display reappears.

 The printer may be in Hex Dump Mode; see Section 6.3.  If using the serial port for communicating, check both the

host and printer port settings; the printer may be set to eight data bits while the host is set to 7 (or vice versa).

Chapter 6 – Troubleshooting 55

If experiencing this problem…

Try this solution…

Intellifont will not print:

Light print on the right side (facing the printer) of the label:

Missing information in the printed label:

Missing print on left or right side of the label:

Intellifont



format is Little/Big Endian specific. The printer

uses Big Endian. Refer to your font supplier for information.

 The Media Width Adjustment may be incorrectly adjusted;

see Section 5.3.

 The Printhead or Platen Roller may be dirty or worn; clean

or call for service.

 Check the label format for character placement outside the

dimensions of the label; all row/column values must allow enough space for the height/length of the characters and bar codes to be printed within the format size.

 The available memory may have been exceeded by the

memory requirement of the label format. Try reducing the memory allocated to either the internal module or scaleable font caches; non-display printers see Section

3.4, display printers see Section 4.5.

 If using serial communications, ensure that the interface

cable meets the requirements found in Section 2.1.

Information may be formatted outside the label dimensions. Check your software program label size. For display printers also check the values in the menu for Print Control / Column Offset and Print Control / Custom Adjustments / Column Offset; see Section 4.5.

No power (all indicator lights are ‘Off”):

 Verify that the AC power cord connection has been made

at both the outlet and the printer; also, ensure the power switch is ‘On’.

 Verify that the AC outlet is functioning, or try moving the

printer to another AC circuit.

 The AC cord may be damaged; replace it.  The line fuse may be blown; call for service.

56 Chapter 6 – Troubleshooting

If experiencing this problem…

Nothing is printing (labels advance normally, but no image is printed):

Nothing happens when trying to print using a software program:

Try this solution…

Examine the used ribbon for an image:

If there is an image on the used ribbon:

y Verify that the ribbon was properly loaded per Section 2.4. y If properly loaded, the wrong coating configuration was

used. (To verify the inked side, press the adhesive backing of a label against the ribbon surface. Ink will only lift from the coated side of the ribbon.) Clean the printhead (see Section 5.2); then replace the ribbon with the correct type for the printer, Section 2.4.

If there is no image on the used ribbon:

 Print any Internal Test Label; non-display printers see

Section 3.1.2, display printers see Section 4.4. If an image printed, then check the protocol and port settings for both the printer and host. These must match.

 The heat setting may be too low. Make an adjustment in

the software program or through the Front Panel.

 The media/ribbon combination may be incorrect. Contact a

Media Representative.

 The printhead or printhead cable(s) may be l oose; power

‘Off’ the printer then reconnect.

 Ensure that the printer is at READY.  Observe the Front Panel, if the READY light does not flash

as you send the format check the protocol and port settings between the printer and host.

 Ensure the interface cable meets the requirements found

in Section 2.1.

Chapter 6 – Troubleshooting 57

If experiencing this problem…

Poor print quality:

Skips labels when printing:

Try this solution…

 The printhead may need cleaning; see Section 5.2.  Adjust the Heat and Print Speed settings through the Front

Panel or by host commands; non-display printers see Section 3.4, display printers see Section 4.5.

 The media/ribbon combination may not be compatible;

contact a Media Representative.

 The Media Width Adjustment may be incorrectly adjusted;

see Section 5.3.

 The Platen Roller may be dirty or worn; clean or call for

service.

 The Printhead Burn Line may need adjusting; see Section

5.4.

 Media Calibration may be needed; see Section 3.5.  The Media Sensor may be out of position; readjust the

position; see Section 2.3.

 The format may be within 1/8 inch of the label’s trailing

edge. Try reducing or moving the format slightly.

Unable to print rotated text:

The characters may be formatted outside the label dimensions. Ensure the row/column values provide enough room for the height of the characters or bar code to be printed. See the Class Series Programmer’s Manual for details.

58 Chapter 6 – Troubleshooting

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All printer functions are internally monitored. If a problem (Fault) or a potential problem (Warning) is detected, the Error Indicator will be illuminated. A corresponding message will be displayed. These messages, along with possible solutions, are descri bed below.

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Fault Messages:

Fault Messages receive the highest display priority. If more than one fault is detected, the display will toggle between messages.

To return to normal operation after the printer enters a fault condition, the fault must be

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corrected and then the FEED Key must be pressed to clear the condition.

Printer Fault Messages

Displayed Message Description Possible Solution(s)

!

! 35W!PVU!PG!UPMFSBODF!

!

! BED!GBVMU!

!

! DVUUFS!GBVMU!

!

! ENB!GBVMU!

!

HBQ!NPEF! DBOOPU!DBMJCSBUF!

!

The printer has detected a drop in the 24-volt power supply.

The printer has detected an analog to digital circuit converter failure.

The printer has detected a cutter mechanism fault.

The printer has detected a Direct Memory Access failure.

Consistently low sensor readings were detected.

Try cycling the printer power ‘Off’ and ‘On’. If the fault does not clear, call for service.

WARNING! Use extreme care. Turn ‘Off’

and unplug the printer before proceeding.

Examine the cutter for obstructions and ensure that the cutter cable is properly installed. Plug in and turn ‘On’ the printer. Press the FEED Key. If the fault does not clear, call for service.

Try cycling the printer power ‘Off’ and ‘On’. If the fault does not clear, call for service.

Press any key to continue. Ensure that media was inserted in the media sensor during the appropriate calibration step; also ensure that the sensor is free of debris. Retry the calibration. If the problem persists, try the ‘Advanced Entry Calibration’; see Section 3.5.

Chapter 6 – Troubleshooting 59

Printer Fault Messages (continued)

Displayed Message Description Possible Solution(s)

!

HBQ!NPEF! GBVMUZ!TFOTPS!

!

! PVU!PG!TUPDL!

!

! QPTJUJPO!GBVMU!

!

! QSJOU!FOHJOF!GBVMU!

!

! SBN!GBVMU!

Consistently high sensor readings were detected.

The printer can not detect media.

Two possible causes: (1) The printer was

powered-off or reset during a ribbon, out of stock or TOF fault; or (2) the printer was unable to complete the Media Calibration.

The printer has detected a problem within the print logic.

The system has detected a RAM failure.

Press any key to continue. Ensure that media was removed from the media sensor during the appropriate calibration steps; also ensure that no labels are stuck in the media sensor. Retry the calibration. If the problem persists, call for service.

Try the following:

1) Load media.

2) Ensure that the labels are passing through the Media Sensor.

3) Readjust the Media Sensor over the TOF mark; see Section 2.3.

4) If using media with large gaps, adjust the Paper Out Distance.

5) Calibrate the printer; see Section 3.5.

Depending upon the cause: (1) Press the FEED Key in an attempt to

identify and then clear the related fault condition; or (2) if necessary, calibrate the printer; see Section 3.5.

Try cycling the printer power ‘Off’ and ‘On’. If the fault does not clear, call for service.

60 Chapter 6 – Troubleshooting

Printer Fault Messages (continued)

Displayed Message Description Possible Solution(s)

!

SFGMFDUJWF!NPEF! DBOOPU!DBMJCSBUF!

!

SFGMFDUJWF!NPEF! GBVMUZ!TFOTPS!

!

! SJCCPO!GBVMU!

!

! UFNQFSBUVSF!GBVMU!

Consistently low sensor readings were detected.

Consistently high sensor readings were detected.

The ribbon sensor values have changed, or the printer detects no or only sporadic ribbon supply hub movement.

The printer has shutdown to allow the printhead temperature to cool.

Press any key to continue. Ensure that the reflective mark was inserted facedown in the media sensor during the appropriate calibration step; also, ensure that the reflective mark is made of carbon based ink, and that the sensor is free of debris. Retry calibration.

Press any key to continue. Ensure that media was removed from the media sensor during the appropriate calibration steps; also ensure that no labels are stuck in the media sensor. Retry the calibration. If the problem persists, call for service.

Try the following:

1) Ensure that ribbon is correctly loaded and that the printhead assembly is latched.

2) Check the ribbon supply and ribbon take up hubs for obstructions that may be stopping movement.

3) Ensure that the ribbon core fits snugly on the ribbon supply hub.

4) Ensure that the media and paper combination is not slipping (usually caused by an incorrect match).

Turn ‘Off’ the printer until cool to prevent permanent damage due to an excessive printhead temperature.

Chapter 6 – Troubleshooting 61

Printer Fault Messages (continued)

Displayed Message Description Possible Solution(s)

!

! UPQ!PG!GPSN!GBVMU!

! !

The printer could not find the TOF mark within the maximum label length setting or it found a TOF in an unexpected place.

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Note: When the printer

is set for reflective media, this fault is given for an out of stock condition.

If media is moving:

1) Press the FEED Key. It may be necessary to re-calibrate the printer; see Section 3.5.

2) The Media Sensor may be out of position. Readjust it; see Section 2.3.

3) The media may not be properly loaded. Reload media, also ensure that the Media Guide is positioned properly; see Section 2.2.

4) The Media Width Adjustment may be improperly adjusted; see Section 5.3.

5) The label may be longer than the default value for maximum length. Check the Media Settings / Maximum Label Length; see Section 4.5.

6) The Media Sensor may be obstructed. Check and carefully remove any obstruction (labels, paper dust, adhesive, etc).

If media is not moving:

The printhead assembly may not be latched.

62 Chapter 6 – Troubleshooting

Warning Messages:

Warning Messages are displayed for a period of five seconds. If multiple warnings are detected, the display will reflect the highest priority message.

Printer Warning Messages

Displayed Message Description Action(s)

!

! EPU!GBJMVSF!

!

HBQ!NPEF! XBSOJOH!MPX!CBDLJOH!

!

! HPPECZF!

!

! IPTU!DIBOHFT!QFOEJOH!

!

! MPX!WPMUBHF!

!

! SUD!SBN!GBJMVSF!

!

! JQ!EJTDPWFS!GBJMFE!

!

! UFNQFSBUVSF!QBVTF!

The printer has detected defective printhead elements.

The printer measured only a small difference between the ‘empty’ and ‘gap’ sensor readings.

Power has been removed and shutdown is in progress.

The host has pending configuration changes that will not take effect until a ‘host reset command’ is issued.

The printer has detected a low operating voltage.

The printer was unable to save settings in permanent memory.

The printer was unable to find a DHCP server.

A high printhead temperature has been detected.

Replace the printhead if the print quality becomes unacceptable.

Transparent backing or notched media typically gives this indication. In this case, there may be a slight delay in the ‘Out of Stock’ indication, after the media supply is emptied; no action is required.

The printer power switch was turned ‘Off’, the line fuse has blown, or AC line voltage has been lost.

To save changes, send a host reset command (in DPL); or to discard changes.

Possible low or fluctuating line voltage level. Try moving the printer to another outlet. When more than 50% black is being printed, try reducing the Heat Value or the size of the black image. If the condition persists, call for service.

Possible faulty Main PCB. If the condition persists, call for service.

This message does not effect the operation of the printer and can be cleared from the display by pressing the

FEED

button. To stop this from

reoccurring be sure the menu item ‘IP DISCOVERY’ is set to ‘DISABLED’, see Section 4.5.

No action required. Printing will resume after the printhead cools.

Chapter 6 – Troubleshooting 63

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The Hex Dump Mode is a useful tool for diagnosing problems, including communication and DPL syntax errors, allowing a comparison of input strings (sent by host) to output data (received by printer). To decode this information, the Class Series Programmer’s Manual is an essential reference. This output can be used for debugging the label format. In addition, by repeatedly sending a format, this mode can uncover handshaking problems (if they exist). Handshaking problems are identified by sections of missing data in the character string.

To print the Hex Dump Label:

Non-display printers: With the printer loaded with media (at least 4 inches wide) and ribbon (if printing with thermal transfer media). Turn on the printer, when all three lights turn on press and

hold the Now, all data received by the printer will be output in hexadecimal code, along with the printable

ASCII equivalents, as shown below. To exit Hex Dump Mode, simply turn the printer off and then back on.

Display printers:

4.5. Exit the menu and save the changes. Now, ‘HEX DUMP MODE’ will be indicated by the display and all data sent to the printer will now be output in hexadecimal code, along with the printable ASCII equivalents, as shown below. To exit Hex Dump Mode, re-enter the Diagnostics Menu and disable the Hex Dump Mode, exit the menu, then save the changes.

The figure below is a sample Hex Dump Label. After sending a label format to the printer, the hex code output will be immediate. As a final note, many software programs use bit mapping to construct the label, making diagnosis difficult. Contact Datamax Technical Support with any questions.

FEED

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button. Continue holding the

To begin, go to the Diagnostics menu and enable Hex Dump Mode; see Section

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STOP

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64 Chapter 6 – Troubleshooting

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Mechanical

Width 9.8” (24.9 cm) Depth Height Weight Operating Temperature Humidity AC Input Voltage

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18.06” (45.9 cm)

10.3” (26.2 cm)

27.0 lbs. (12.2 kg) 40 F to 95 F (4 C to 35 C) 10%  95% non-condensing 90 – 132 or 180 – 264 VAC @ 47–63 Hz, auto-ranging.

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Printing

Print Method Direct Thermal; Thermal Transfer (optional) Print Speed

Resolution Tear Bar DRAM Memory

FLASH Memory

2 - 6 IPS (50 - 152 mm/s) M-4206 2 - 10 IPS (50 - 254 mm/s) M-4210

203 dpi (8 dots/mm) Tear Down 8MB M-4206

16MB M-4210 4MB M-4206

8MB M-4210

Appendix A – Specifications 1

Media/Ribbon

Media Types Roll-Fed, Die-Cut, Continuous, Fan-Fold Max. Media Width Min. Media Width Max. Print Width Print Length Range Media Thickness Range Media Supply Roll Capacity

Ribbon Width Range Ribbon Roll Capacity

Ribbon Core:

4.65" (118 mm)

1.0" (25 mm)

4.25” (108 mm) .25 - 99" (6 - 2475 mm) .0025 - .01" (.064 mm - .254 mm) 8" (203 mm) O.D. on a 3.0" (76.2 mm) core

7" (178mm) O.D. on a 1.5” (38mm) core

1.0 - 4.5" (25 - 114 mm) Matched to media: approx. 1476’ (450 m) long

1.010”  .006” (25.6 mm  .2 mm) inner diameter.

Communications

Interface USB, RS-232 (DB-9), and IEEE 1284 Compliant Centronics Parallel Baud Speed Handshaking Parity Stop Bits Data Bits

600 to 38,400 bits per second (BPS) Xon/Xoff, CTS, DTR Even, Odd, or None 1 or 2 7 or 8

Embedded Fonts and Barcodes

The printer is equipped with the most popular industry fonts and bar codes; see the Class Series Programmer’s Manual for full listings and detailed information.

Non-display Printers Display Printers

 9 Bit Map Fonts; rotated 0, 90, 180, 270

degrees.

 10 smooth bitmap fonts 6pt – 48pt

degrees.

 10 smooth bitmap fonts 6pt – 48pt  AGFA Scalable Font Engine featuring CG

Triumvirate™ regular and bold-condensed scalable fonts with dynamic font attributes.

2 Appendix A – Specifications

Approved Media

To achieve optimum print quality and maximum printhead life, Datamax specifies the use of

DATAMAX



brand media and ribbons. These supplies are specially formulated for use in our printers; use of non-Datamax supplies may affect the print quality, performance, and life of the printer or its components.

For a current list of approved media and ribbons for use in direct thermal and thermal transfer applications, please contact a Media Representative at (407) 523-5650.

Side View

Top View

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Media Dimensions

Designator Description Maximum

A label width 4.65 .75 B liner width 4.65 .75 C gap (or notch) between labels D label length

[3]

– .250

[3]

.25 .100

E media thickness .0100 .0025 F notch opening width .500 .200 G distance from the media’s edge to the

media sensor aperture (left justified) H reflective (black) mark width I distance between reflective marks J reflective mark length K label repeat distance

[1]

Units of measure given in inches.

[2]

The reflective (black) mark must be carbon based, placed on the backside of the stock, and the reflectance shall be less than 10% at wavelengths of 950 and 640 nm.

[3]

The maximum allowable length of the combined label and gap (or mark) measurement cannot

[3]

[2]

4.65 .500

[3]

– .100

– .500

– .350

exceed 99.99 inches.

C

2.250

[1]

Minimum

.200

[1]

Appendix A – Specifications 3

4 Appendix A – Specifications

O

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G

B

The printer can easily be programmed to interface with most applicator devices. The GPIO functions can be enabled and configured via the menu system of the printer via the DMXConfig program or on through the front panel on display equipped printers. Configured parameters are stored in non-volatile memory and saved for subsequent power-ups.

Printing with GPIO: When the GPIO functions are enabled, the printer will not print a label until the “Start of Print” signal goes active.

When a label is ready to print but awaiting a Start of Print signal, the prompting operation differs slightly depending upon equipment:

;

GPIO Port Configuration

Non-Display Models – The STOP LED will flash. Display-Equipped Models – The display will indicate “WAITING FOR SIGNAL.”

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The connection to the GPIO signals can be accessed via the Option Port connector (an 8-pin Molex Microfit 3, P/N 44300-800) on the front of the printer, or via the J6 connector (an AMP, P/N 640456-8) on the Main PCB. The pin-outs for the respective connectors (as viewed when facing the printer) are as follows:

Option Port Connector Main PCB – Connector J6

8 6 4 2

7 5 3 1

1 2 3 4 5 6 7 8

Appendix B –GPIO Port 1

Each GPIO pin function is detailed in the table below:

M-Class GPIO Port Connections and Functions

Signal Direct

[1]

ion

Pin #

Signal Name

Signal State

Signal Description

[2]

1 Vcc

+5 VDC

2.5 Amp (fused)

Output

Printer +5 VDC

2 Printer Fault Low Output Goes low upon printer detection of a fault condition.

3 Spare Reserved Input Must be pulled high (see sample SOP circuit, below).

When active, will begin print. Recommend only setting this signal to ACTIVE LOW. When ready to print a label, the applicator should hold this signal low for at least 50ms – or until EOP goes not active. See sample

4

Start of Print (SOP)

Programmable Input

SOP circuit, below.

Signifies the end of the print process. Can be monitored to initiate next Start of Print sequence. Minimum signal time 30ms.

5

End of Print (EOP)

Programmable Output

6 & 8 Signal Ground Ground N/A Ground

7 +24 VDC 1.6 Amp (fused) Output Printer +24 VDC

[1]

Given relative to the printer.

[2]

The operation of this multi-function port is configuration dependent. For GPIO operation, disable all optional

functions not used (i.e., Present Sensor a nd Cutter) and set GPIO to “YES” (or on display-equipped models set GPIO Device to “APPLICATOR”). Use the C onfiguration Set command (<STX>Kc), or program the selections on non-display models via the “Printer Setup Menu List” or on display-equipped models via the “Menu System.”

M-Class Sample SOP Circuit

GPIO Connector Pin Number

Pin 3 should be pulled to +5VDC. In additional, connections for the external Start of Print control can either be directly made to Pin 4 of the Option Port (or Main PCB connector)

18Vcc

1K

O

1K

3Spare

O

using a TTL-level input, or via an interface circuit (similar to the one shown). For more information, see the table

4SOP

below.

Gnd

GPIO Port Specifications Vin max 5.5 VDC maximum input into any pin VIH 3.8 VDC minimum (high level input voltage) VIL 1.65 VDC maximum (low level input voltage) IOH -8 mA typical, - 25 mA maximum (high level output current) IOL 8 mA typical 25 mA maximum (low level output current) VOH I VOL I

OH = -8 OL = 8

mA, minimum 3.8 VDC

mA, maximum .44 VDC

2 Appendix B –GPIO Port

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STOP

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1

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1

In ‘Printer Setup’ mode, the buttons control the setting of the printer’s operational items such as media settings, communications, and options as detailed below.

;

To change Printer Setup:

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It is recommended that the Printer Setup Mode not be entered while in Peel Mode or with the optional Present Sensor enabled. Depending on label size this can cause unpredictable results.

Printer and cutter faults are disabled during , but can still occur while printing “test” label s. If at any time you wish to discard your changes and revert back to the previous values, simply

turn off power to the printer.

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PAU S E

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(Press and hold during power-up unti l the light turns off

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Printer Setup Mode

PAU S E

FEED

CANCEL

PAU SE

+

CANCEL

Printer Setup Procedure

PAU S E

FEED

CANCEL

PAU S E

+

CANCEL

Prints the ‘Printer Setup Menu List’

Press and

(

Release

Press and

(

Hold

Printsthe ‘Test Label’ for “test”

Saves the current values and resumes

Increments item’s value

Press and

(

Press and

(

Decrements item’s value

Acceptsthe current values for “test”

Feeds one label for “test”

)

(Enters Printer Setup)

)

Normal Mode

(Current Item and Value is printed)

Selectsthenextmenuitem

Hold

)

”Direct Select” menu item

)

eg. 7 Error light flashes = Baud Rate menu item #7

Release

DONE

Appendix C –Paper Menu 1

Printer Setup Menu List

The Printer Setup Menu List label, shown below, contains the printer’s current values for each menu item that can be modified via the front panel.

The Menu Item Numbers correspond to the item’s position in the Menu List for selection when pressing the

the BAUD RATE Menu Item press and hold the and then release or for the TOF GAIN item hold

FEED

button during the Printer Setup Procedure. For example to “Direct Select”

FEED

button for 7 flashes of the

FEED

for 12 flashes, etc.

ERROR

light

Menu Item

Numbers

Values

Menu

Items

1) DIRECT = MEDIA TYPE

2) EDGE = SENSOR TYPE

3) NO = PRESENT SENSOR

4) NO = CUTTER EQUIPPED

5) 127 = SOP ADJUST, 0.005 in.

6) 127 = PRESENT ADJUST, 0.005 in.

7) 9600 = BAUD RATE, bps

8) 8 = DATA BITS

9) STD = CONTROL CODES

10) 100 = CONT FORM LENGTH, 0.01 in.

11) 3 = OOS MAXVOLT, 0.1 Volts

12) 12 = TOF GAIN

13) 10 = TOF DELTA, 0.1 Volts

14) 0 = TOF LOW, 0.1 Volts

15) 426 = LABEL WIDTH, 0.01 in.

16) 64 = SCALABLE FONT, 4KB

17) 128 = INTERNAL MODULE, 4KB

18) NO = LABEL ALIGNMENT

19) 100 = ALIGNMENT LENGTH, 0.01 in.

20) AUTO = OPTION CONTROL

21) DPL = INPUT MODE

22) STANDARD = DPL EMULATION

23) 10 = HEAT

24) NO = EXACT TIME

25) NO = GPIO

26) NO = NO REPRINT

2 Appendix C –Paper Menu

Menu Items and Values

The table below details the Printer Setup Menu List items with a brief description of the item’s function, and the possible values. A “*” denotes the default setting.

1) MEDIA TYPE

Sets printing for direct thermal (no ribbon) or thermal transfer (ribbon) media.

Possible Values:

* DIRECT THERMAL THERMAL TRANSFER

4) CUTTER

Enables/Disables the optional Media Cutter feature.

Possible Values:

* AUTO NO YES

7) COLUMN ADJUST

Shifts the horizontal start of print position (in xxx dots).

Possible Values:

Range: 0 – 255; nominal = *128

(0 = close to edge; 255 = farthest from edge)

10) DATA BITS

Sets the serial data word length (Must match the host setting).

Possible Values:

* 8 7

2) SENSOR TYPE

Selects the sensor type used to detect the media’s Top Of Form (TOF) mark.

Possible Values:

* EDGE: gap / notch TOF marks REFL (Reflective): black marks

CONT (Continuous): no TOF

marks

5) UNITS OF MEASURE

Sets the printer to interpret measurements as metric or imperial values.

Possible Values:

* Imperial Metric

8) PRESENT ADJUST

Specifies an additional amount to feed the label after printing.

Possible Values:

Range: 0 – 255; nominal = *128 (0 = close to edge; 255 = farthest

from edge)

11) CONTROL CODES

Allows code selection listed in Programmer’s manual.

Possible Values:

* (STD) Standard Codes (ALT) Alternate Codes

3) PRESENT SENSOR Enables/Disables the optional

Present Sensor feature.

Possible Values:

* AUTO NO YES

6) ROW ADJUST

Shifts the vertical start of print position (in xxx dots).

Possible Values:

Range: 0 – 255; nominal = *128 (0 = close to edge; 255 = farthest

from edge)

9) BAUD RATE

Sets the serial port baud rate. (Must match the host setting).

Possible Values:

600 to 38.4k; default = *9600 BPS

12) LABEL LENGTH

Sets the page (label) size when the ‘SENSOR TYPE’ is set to continuous media.

Possible Values:

Range: 0 – 9999; default = *100 (Units = .01 inch)

Appendix C –Paper Menu 3

13) LABEL WIDTH

Sets the label width.

Possible Values:

Range: 75 – 426; default = *426 (Units = .01 inch)

14) SCALABLE FONT

Sets the number of memory blocks to allocate for scalable fonts.

Possible Values:

Range: 0 – 128; default = *64 (Units = 4K Bytes)

16) PRESENT DISTANCE Sets label stopping (and in

certain cases the starting) location for different printer configurations.

Possible Values:

* AUTO (Automatically sets the

stop location. Installed options will be ‘autosensed’ and the appropriate stop position will automatically be set. Host commands are ignored.)

HOST (Sets stop position

according to options installed. If no options are installed the printer sets stop location to the next label’s start of print. Host commands will override.)

17) LABEL ALIGNMENT

Sets the label alignment method.

Possible Values:

YES (user manually determines

‘ALIGN LENGTH’)

AUTO (printer determines ‘ALIGN

LENGTH’)

*NO (no Label Alignment used)

19) INPUT MODE

Selects between the standard or template interpretation of incoming data.

Possible Values:

* DPL (printer constructs the label using the

standard DPL commands)

LINE (printer constructs the label using a

preloaded template form)

15) INTERNAL MODULE

Sets the number of memory blocks to allocate for the internal RAM module.

Possible Values:

Range: 0 – 128; default = *128 (Units = 4K Bytes)

18) ALIGNMENT LENGTH

Leading edge distance of two successive labels. Must be entered if ‘LABEL ALIGNMENT’ is set to Yes (see Section C.2).

Possible Values:

0 – 999; default =100* (Units = .01 inch)

20) DPL EMULATION

This instructs the firmware to process specific DPL data (Start of Print, DPI, and Imaging function) according to the selected printer emulation.

Possible Values:

* STANDARD ALLEGRO (Allegro Emulation) P PLUS (Prodigy Plus Emulation) PRODIGY (Prodigy Emulation)

4 Appendix C –Paper Menu

21) HEAT

Controls the ‘burn-time’ of the printhead. This is the equivalent of Heat Setting on most label software programs.

Possible Values:

Range: 0 – 30; default = *10

23) GPIO

Sets the printer’s option port to function for GPIO applications, (see Appendix B for more information).

Possible Values:

YES or NO; default = *NO

25) HEAT COMMANDS

This command causes the printer to ignore DPL Heat commands; instead, the Heat value is controlled via the menu setting.

Possible Values:

* ENABLED DISABLED

22) IMAGING MODE

This command instructs the printer whether to preimage the label format:

Possible Values:

* Multiple label (The printer images multiple labels

as memory permits, achieving the fastest throughput; however, if time stamping, the time will reflect the moment the label is imaged rather than when actually printed.)

Single label (The printer images the next label

only after the previous label has been successfully printed. Single processing provides time-stamps that are more accurate, but it slows label throughput time.)

24) FAULT HANDLING

When a fault condtions is detected, printing stops and the ERROR light turns on. After the problem is corrected, the FEED Key must be pressed to clear the fault. The label in process is not reprinted.

Possible Values:

YES or NO; default = *NO

(NO = NO REPRINT” disabled, reprinting will occur.)

26) SPEED COMMANDS

This command causes the printer to ignore DPL speed commands; instead, speed values are controlled via the menu setting.

Possible Values:

* ENABLED DISABLED

;

All of the values for these Menu Items will be stored in non-volatile memory for future power-ups.

Appendix C –Paper Menu 5

Step by Step Modification of the Printer Setup

The following is an example of Printer Setup modification. Although this example will detail how to modify the serial Baud Rate, the same method can be used to change any of the printer’s menu item settings.

It is recommended that the Printer Setup Mode not be entered while in Peel Mode or with the

;

optional Present Sensor enabled. Depending on label size this can cause unpredi ctable results.

1. With printer ‘Off’ and properly loaded with media, press and hold the powering ‘On’ the printer. Continue to hold the button until the release it.

2. Press and hold the The following printout should be produced:

FEED

button and count 7 flashes of the

ERROR

PAU S E

STOP

light turns off, then

light, then release it.

button while

3. Press the printout should be produced:

4. At this point you will accept the current values for “test” and exit the Printer Setup Procedure by simultaneously and briefly pressing the light goes off.

If you wish to discard your changes and revert back to the previous values simply turn off

;

5. Now you can save your changes and resume

power to the printer before Step 5.

pressing the

PAU S E

button one time to increment to the 19200 bps value. The following

PAU S E

+

PAU S E

CANCEL

+

buttons. Wait until the

CANCEL

buttons. Wait until the

by simultaneously and briefly

STOP

light goes off.

STOP

6 Appendix C –Paper Menu

6. To confirm that your changes have been made press the simultaneously, this will print the Database Configuration Label. The label should show the

new Baud Rate value of 19200.

Label 1

WED NOVEMBER 10, 2003 21:41:31 323 VER: M4206 - 05.08 11/07/03 BOOT 83-2383-05E CODE 83-2385-05H FPGA 83-2384-05B FONT 83-2460-01C UMOD 83-2472-01A 256K FLASH MODULE B SYSTEM FLASH SIZE_____2 MBYTES SYSTEM RAM CHECKS____ GOOD SYSTEM RAM SIZE___ 4096 KBYTES SYSTEM RAM AVAIL__ 3180 KBYTES

AUTO DETECTION CUTTER____________NOT DETECTED PRESENT SENSOR____NOT DETECTED

CURRENT STOP LOC__TEAR

EXPRESS SETUP MEDIA SENSOR______EDGE PRINT METHOD______TRANSFER OPTION CONTROL____AUTO

INPUT VALUES PAPER_____________ 207 POT_______________ 33 TRAN______________ 157 REFL______________ 0 RIBN______________ 237 TEMP______________ 64 VOLT______________ 218 PRESENT SENSOR____ 0

COUNTER INFORMATION ABSOLUTE VALUES 7-16-2003 LENGTH____ 773 INCHES TIME______ 20 HOURS RESETTABLE VALUES 7-16-2003 LENGTH____ 969 INCHES TIME______ 56 HOURS

MEMORY CONFIGURATION INTERNAL MODULE A______ 128 SCALABLE FONTS_________ 64 LABEL SIZE 0426:10912 IN

+

CANCEL

buttons

FEED

Label 2

CONFIGURATION SERIAL PORT SELECTED

19.2; 8BITS

EDGE MEDIA TYPE________ TRANSFER CONT FORM LENGTH__ 0 PRESENT ADJUST____ 128 SOP ADJUST________ 128 TOF LOW___________ 0 0 TOF DELTA_________ 10 10 TOF GAIN__________ 7 5 OOS MAXVOLT_______ 3 2 LABEL ALIGNMENT___ AUTO ALIGN LENGTH______ 611 OPTION CONTROL____ AUTO INPUT MODE________ DPL DPL EMULATION_____ STANDARD HEAT______________ 10 EXACT TIME________ NO GPIO______________ NO NO REPRINT________ NO SYMBOL SET________ PM FONT SUBSTITUTION_ NONE

IGNORE COMMANDS SYMBOL SET SELECT_ NO CNTRL CODES_______ NO HEAT______________ NO SPEED_____________ NO SOP OFFSET________ NO

Appendix C –Paper Menu 7

C

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A

The Label Alignment function is intended for use when the label length is less than the distance between the printhead and the media sensor or where label waste at power-up is a concern. Label Alignment (see table below) is not recommended for label lengths greater than 6.5 inches or for media containing 2 or more form lengths.

The Label Alignment function is chosen via the menu system or by host commands. The three possible modes, YES, AUTO, and NO, are detailed in the following sections.

Label Alignment = YES

In this mode, the operator must supply an ‘ALIGN LENGTH’ value. This value must be physically measured from leading edge to leading edge of two successive labels, as shown. The measurement must be as accurate as possible. For very short labels, errors as small as 0.01” can result in noticeable print variations on the labels between the media sensor and the printhead.

The measured value must be sent to the printer via the host computer or entered using the Printer Setup Mode.

Then, in Normal Mode, press and hold the (about 4 seconds). The printer will align the label to the top

of form position.

If media with a different label length is subsequently loaded, the ‘ALIGN LENGTH’ must

;

be recalculated and re-entered.

m

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n

m

Label Stock Label Alignment Setting

Continuous NO

6.5 inches or less YES or AUTO

6.5 inches or more NO

Multiple length labels NO

e

n

t

FEED

button

8 Appendix C –Paper Menu

Label Alignment = AUTO

In this mode, the printer automatically calculates the ‘ALIGN LENGTH’ thus eliminating the need to physically measure the label. This mode is usually preferred in applications that require frequent media changes to labels of different lengths.

To perform an Auto Alignment, in Normal Mode press and hold the seconds). The printer will feed labels to calculate the label length. Following the calculation, the

printer will save the measurement and align to the top of form position. Auto Alignment can result in wasted labels during the measurement process (the longer the label length the greater the waste).

FEED

button (about 4

Auto Alignment with the Present Sensor enabled:

If the printer is equipped with the Present Sensor option and that feature is enabled, while the label length is calculated the printer will pause and illuminate the movement. The operator must press the the operator to remove any labels as required; however, labels should not be forcibly removed since they may not actually be positioned for removal, but at an interim position required for measurement.

PAU S E

button for the alignment to continue. This allows

STOP

light after each

Label Alignment = NO

When Label Alignment is not enabled (i.e., set to NO), printing begins at the current label position without alignment, assuming the label is at the start of print position. Additionally, if the label length is short, labels between the printhead and the media sensor may be unused.

Appendix C –Paper Menu 9

Label Alignment Troubleshooting

If you experience label alignment problems, the following table offers possible causes and solutions.

Problem Possible Cause Solution

Attempting to perform Label Alignment results in no paper movement.

First label is wasted during alignment. All labels thereafter print to the correct start of print position.

Label Alignment is incorrect. Pressing

FEED

successively

results in a short label length, oneinch.

With the Present Sensor enabled, Label Alignment cannot be performed without a Label Length.

Alignment Length is too long.

~OR~

For labels whose length and stop position cause them to stop between labels on the media sensor, the alignment function can result in wasted labels.

Label Alignment Length is not correct. The default Label Alignment Length is

1.00”, and will result in this behavior when any larger label length is used without setting the appropriate length.

¾ Set Label Alignment to AUTO, press and hold

FEED

until media moves for the automatic

length measurement.

~OR~

¾ Re-measure the Label Alignment Length. Use

Printer Setup mode to enter the new length. Print a Database Configuration label to ensure the new length has been set.

¾ Set Label Alignment to AUTO, press and hold

FEED

until paper moves for automatic Label

Alignment length measurement.

~OR~

¾ Re-measure Label Alignment Length, use Menu

Setup to set new length, ensure desired length has been set.

¾ Obtain a slightly different label Alignment Length

measurement. Using the Label Alignment AUTO mode, hold the

FEED

button to force an

alignment and label measurement. Ensuring slack in the label stock may result in a slightly different measurement. The Alignment Length may also be set manually via the Setup Menu. Increasing or decreasing the value by 1 or 2 units (in./100) may help to prevent the wasted labels; however, this may result in incorrect print positions for labels that are short in length.

¾ Set Label Alignment to AUTO. Press and hold

FEED

until paper moves for automatic Label

Alignment Length measurement.

~OR~

¾ Measure the label length and use the Setup

Menu to set the new length. Print a Database Configuration label to ensure the new length has been set.

10 Appendix C –Paper Menu

Problem Possible Cause Solution

Label Alignment is incorrect. Pressing

FEED

successively

results in a label length longer than actual, one-inch.

Tear Mode is selected but the label stop position (present position) is not far enough forward.

Tear Mode is selected but the label stop position (present position) is too far forward.

The

ERROR

light illuminates during label alignment.

Label Alignment Length is not correct. The default Label Alignment Length is

1.00”, and will result in this behavior when any larger label length is used without setting the appropriate length

Another present position has been determined. Enabling the Present Sensor causes the label stop position (present position) to be approximately 0.1” behind the peel bar.

~OR~

The Present Adjust value is not correct.

Another present position has been determined.

~OR~

The Present Adjust value is not correct.

The label supply is empty

¾ Set Label Alignment to AUTO. Press and hold

FEED

until paper moves for automatic Label

Alignment length measurement.

~OR~

¾ Measure the label length and use the Setup

Menu to set the new length. Print a Database Configuration label to ensure the new length has been set.

¾ Disable the Present Sensor.

~OR~

¾ Ensure the host computer is not providing a

Present Distance shorter than is required for the Tear Bar.

¾ Use the Setup Menu to modify the Present

Adjust value.

¾ Ensure the host computer is not providing a

Present Distance longer than is required for the Tear Bar.

¾ Use the Setup Menu to modify the Present

Adjust value.

¾ Load media.

Appendix C –Paper Menu 11

C

)

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3

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3

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3

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M

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–

In ‘Calibration’ mode, the buttons allow the printer to adjust to the media being used. Calibration can be performed either automatically or manually, as detailed below.

Before calibrating, ensure that the Printhead Carrier Assembly is latched down, that the cover is closed, and that the media sensor has been set for the appropriate media type.

Printer and cutter faults are disabled during

;

can still occur while printing “test” labels. If at any time you wish to discard your changes and revert back to the previous calibration

simply turn off power to the printer.

To perform Calibration:

CANCEL

Calibration Mode

Auto Media Calibration

(Press and hold during power-up until the light tu rns off

PAU S E

t

B

u

t

F

t

o

n

F

t

o

n

F

u

n

c

t

i

o

n

s

o

n

s

and

STOP

t

i

t

i

, but

FEED

CANCEL

PAU S E

+

CANCEL

Media Sensor Calibration

PAU S E

CANCEL

PAU S E

CANCEL

Press and

(

Release

Press and

(

Hold

Prints the ‘Test Label’ for “test”

Saves the current values and resumes

Analyze for ‘Paper’

FEED

+

Analyze for ‘Backing or ‘Mark’

Analyze ‘Out of Media’ condition

Feeds one label for “test”

)

(Until Paused light turns off)

)

Normal Mode

Accepts the current values for “test”

DONE

12 Appendix C –Paper Menu

Auto Media Sensor Calibration

Auto Media Sensor Calibration automatically establishes the optimum sensing values for the media you are using.

Before calibrating, be sure the media sensor is set for the appropriate media type, also ensure

;

that the Printhead Carrier Assembly is latched down and the cover is closed.

To automatically calibrate the media sensor:

1. With the desired media loaded, hold the to hold the button until the

2. Next press the calculate the TOF Delta and Low values to be used.

3. Upon completion, one of the following lights will flash five times to denote the result of the auto calibration attempt:

STOP

light = Successful calibration. Proceed to Step 4.

ERROR

light = Unsuccessful calibration, try again. If the calibration continues to fail proceed to

Manual Media Sensor Calibration.

If you wish to discard the changes and revert back to the previous calibration simply turn off the printer

;

before Step 4.

PAU S E

button. The printer will feed approximately ten inches of media to

STOP

light turns off then release it.

CANCEL

button while powering up the printer. Continue

4. Now save the changes and resume by pressing the simultaneously and briefly. Wait until the

STOP

light goes off.

PAU S E

CANCEL

+

buttons

Appendix C –Paper Menu 13

Manual Media Sensor Calibration

The Manual Media Sensor Calibration procedure should be used in cases where the printer continues to suffer from media sensing problems after performing or attempting to perform the Auto Media Sensor Calibration.

Before calibrating, be sure the media sensor is set for the appropriate media type, also, ensure that

;

To manually calibrate the media sensor:

6. Use the

current calibration.

;

7. Now save the changes and resume simultaneously and briefly. Wait until the

the Printhead Carrier Assembly is latched down and the cover is closed.

1. Hold the

STOP

continue to hold the button until the

2. Remove all the material from the media sensor, close the Printhead Carrier Assembly, and then press the no media condition.

3. Position the backing material or the black (reflective) mark in the media sensor, close the Printhead Carrier Assembly, and then press the

ERROR

4. Place the media with the backing attached (if any) in the media sensor, close the Printhead Carrier Assembly, and then press the

ERROR

5. Simultaneously and briefly press the for “test” and exit the

times to denote the result of the manual calibration attempt:

STOP

light = Successful calibration. Proceed to Step 6.

ERROR

light = Unsuccessful calibration. Retry the procedure beginning at Step 1.

FEED

If you wish to discard the changes and revert back to the previous calibration simply turn off the printer before Step 7.

CANCEL

button and power-up the printer. Continue to hold the button until the

light turns off; then release the button. Next, press and hold the

CANCEL

button. The printer will flash the

light as it analyzes the top of form mark.

light as it analyzes the material.

button (feeds a label), and the

STOP

light turns on; then release the button.

PAU S E

+

. One of the following lights will flash five

CANCEL

by pressing the

STOP

light goes off.

ERROR

light as it analyzes the

FEED

button. The printer will flash the

PAU S E

button. The printer will flash the

CANCEL

buttons to accept the calibration

button (prints a test label) to test the

PAU S E

CANCEL

+

FEED

buttons

button,

14 Appendix C –Paper Menu

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Datamax warrants to Purchaser that under normal use and service, the M-Class™ Mark II Printer, with the exception of the thermal printhead) purchased hereunder shall be free from defects in material and workmanship for a period of two years from the date of shipment by Datamax.

Expendable and/or consumable items or parts such as lamps, fuses, labels and ribbons are no t covered under this warranty. This warranty does not cover equipment or parts which have been misused, altered, neglected, handled carelessly, or used for purposes other than those for which they were manufactured. This warranty also does not cover loss, damages resulting from accident, or damages resulting from unauthorized service.

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This warranty is limited to a period of one years, (365 days), or 1,000,000 l inear inches of use, whichever comes first, for the M-Class warranty is valid only if a Datamax - approved thermal label media is used, as defined in the then current Datamax list of approved thermal/thermal transfer media, a copy of which is available from Datamax. Failure to use Datamax-approved media is justification for invalidation of this thermal printhead warranty. This warranty does not cover printheads which have been misused, altered, neglected, handled carelessly, or damaged due to improper cleaning or unauthorized repairs.

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If a defect should occur during the warranty period, the defective unit shall be returned, freight and insurance prepaid, in the original shipping containers, to Datamax at: 4501 Parkway Commerce Blvd., Orlando, Florida, 32808. A Return Material A uthorization (RMA) number must be issued before the product can be returned. To open an RMA please call the Datamax Customer Service Department at (407) 523-5550. Please include your RMA number on the outside of the box and on the shipping document. Include a contact name, acti on desired, a detail ed description of the problem(s), and examples when possible with the defective unit. Datamax shall not be responsible for any loss or damages incurred in shipping. Any warranty work to be performed by Datamax shall be subject to Datamax’s confirmation that such product meets Datamax warranty. In the event of a defect covered by its warranty, Datamax will return the repaired or replaced product to the Purchaser at Datamax’s cost.

With respect to a defect in hardware covered by the warranty, the warranty shall continue in effect until the end of the original warranty period, or for sixty (60) days after the repair or replacement, whichever is later.

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Datamax Barcode Products

Limited Warranty Statement

M-Class™ Mark II Printer

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™ Mark II thermal printhead. This one year (365 days)

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Warranty 1

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Datamax makes no warranty as to the design, capability, capacity or suitability of any of its hardware, supplies, or software.

Software is licensed on an “as is” basis without warranty. Except and to the extent expressly provided in this warranty and in lieu of all other warranties, there are no warranties, expressed or implied, including, but not limited to, any warranties of merchantability or fitness for a particular purpose.

Purchaser shall be solely responsible for the selection, use, efficiency and suitability of Datamax’s products.

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In no event shall Datamax be liable to the purchaser for any indirect, special or consequential damages or lost profits arising out of or relating to Datamax’s products, or the performance or a breach thereof, even if Datamax has been advised of the possibility thereof. Datamax’s liability, if any, to the purchaser or to the customer of the purchaser hereunder shall in no event exceed the total amounts paid to Datamax hereunder by the purchaser for a defective product.

In no event shall Datamax be liable to the purchaser for any damages resulting from or related to any failure or delay of Datamax in the delivery or installation of the computer hardware, supplies or software or in the performance of any services.

Some states do not permit the exclusion of incidental or consequential damages, and in those states the foregoing limitations may not apply. The warranties here give you specific legal rights, and you may have other legal rights which vary from state to state.

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2 Warranty

Rice Lake M-Class Mark II User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual