Page 1
USER MANUAL
DT2 / DT4
User Manual
Version
Issue Date
P/N
: DT2 / DT4
: Rev. A
: 2011.12.21
: 920-014211-00
Page 2
FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS
This equipment has been tested and found to comply with the limits for a CLASS A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at own expense.
EMS AND EMI COMPLIANCE STATEMENT
FOR EUROPEAN USERS
This equipment has been tested and passed with the requirements relating to electromagnetic
compatibility based on the standards EN 55022:1998+A1:2000+A2:2003, CISPR 22, Class A
EN 55024:1998+A1:2001+A2:2003, IEC 61000- 4 Series EN 61000-3-2 / 2000 & EN 61000-3-3 /
1995. The equipment also tested and passed in accordance with the European Standard
EN55022 for the both Radiated and Conducted emissions limits.
DT SERIES
TO WHICH THIS DECLARATION RELATES
IS IN CONFORMITY WITH THE FOLLOWING STANDARDS
EN55022 : 1998, CLSPR 22, Class A / EN55024 : 1998 / IEC 61000-4 Serial / EN61000-3-2 :
2000 / EN 6100-3-3 : 1995 / CFR 47, Part 15/CISPR 22 3rd Edition : 1997, Class A / ANSI
C63.4 : 2001 / CNS 13438 / IEC60950-1 : 2005 (EN 60950-1 : 2006+A11 : 2009) / GB4943 :
2001 / GB9254 : 1998 / GB17625.1 : 2003 / EN60950-1 : 2001
CAUTION
Danger of explosion if battery is incorrectly replaced. Replace only with the equivalent type
recommended by the manufacturer.
Dispose of used batteries according to the manufacturer’s instructions.
Only use with designated power supply adapter model.
Changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
Page 3
Safety instructions
Please read the following instructions carefully.
1. Keep the equipment away from humidity.
2. Before you connect the equipment to the power outlet, please check the voltage of the
power source.
3. Make sure the printer is off before plugging the power connector into the power jack.
4. It is recommended that you connect the printer to a surge protector to prevent possible
transient overvoltage damage.
5. Be careful not to get liquid on the equipment to avoid electrical shock.
6. For safety and warranty reasons, ONLY qualified service personnel should open the
equipment.
7. Do not repair or adjust energized equipment under any circumstances.
DT2 / DT4 User Manual
1
Page 4
1. BARCODE PRINTER .................................................................. 3
1-1. Box content ..................................................................................................................... 3
1-2. Specifications .................................................................................................................. 3
1-3. Getting to know your printer ............................................................................................ 5
2. PRINTER SETUP ..................................................................... 7
2-1. Loading the label roll ....................................................................................................... 7
2-2. Installing the label roll holder .......................................................................................... 9
2-3. Connecting the printer to the host computer ................................................................ 10
2-4. Installing the driver ........................................................................................................ 11
3. OPERATOR PANEL ................................................................. 13
3-1. FEED button ................................................................................................................. 13
3-2. LED status .................................................................................................................... 13
3-3. Label size calibration .................................................................................................... 13
3-4. Self test ......................................................................................................................... 14
3-5. Error alerts .................................................................................................................... 15
4. NETSETTING FOR ETHERNET ............................................... 16
4-1. Installing the NetSetting software ................................................................................. 16
4-2. The interface of NetSetting ........................................................................................... 17
5. ACCESSORIES ........................................................................ 24
5-1. Installing the label dispenser ........................................................................................ 24
5-2. Installing the cutter ........................................................................................................ 27
6. MAINTENANCE AND ADJUSTMENT ...................................... 30
6-1. Cleaning the print head ................................................................................................. 30
6-2. Adjusting the cutter ....................................................................................................... 30
6-3. Labels with black marks ................................................................................................ 31
6-4. Troubleshooting ............................................................................................................ 32
APPENDIX .................................................................................... 33
A. Printer interfaces .............................................................................................................. 33
DT2 / DT4 User Manual
2
Page 5
1. Barcode printer
Model
DT2 DT4
Print Method
Resolution
Print Speed
Print Width
Print Length
Sensor Type
Printer
Language
1-1. Box content
Please check that all of the following items are included with your printer:
Barcode printer
Power cord
AC adapter
USB cable
Label stock
Quick reference guide
CD (with QLabel label software / user manual)
DT2 DT4
1-2. Specifications
Direct Thermal
203 dpi (8 dot/mm)
4 IPS (102 mm/s)
2.12” (54 mm) 4.25” (108 mm)
Min. 0.16” (4 mm)** ; Max. 68” (1727 mm)
Memory
Media
Software
4MB Flash (2MB for user storage) ;
16MB SDRAM
Adjustable reflective sensor. Fixed transmissive sensor, central aligned
Types: Continuous form, gap labels, black mark sensing, and punched hole;
label length set by auto sensing or programming
Width: 0.6” (15 mm) Min. - 2.36” (60
mm) Max.
Thickness: 0.003” (0.06 mm) Min. -
0.008” (0.20 mm) Max.
Label roll diameter: Max. 5” (127 mm)
Core diameter: 1”, 1.5” (25.4 mm, 38.1
mm)
EZPL, GEPL, GZPL, auto switch
Label design software: QLabel-IV (for EZPL only)
Driver: Windows 2000, XP, Vista, 7, Windows Server 2003 & 2008
DLL: Windows 2000, XP and Vista
8MB Flash (4MB for user storage) ;
16MB SDRAM
Width: 1” (25.4 mm) Min. - 4.64” (118
mm) Max.
Thickness: 0.003” (0.06 mm) Min. -
0.008” (0.20 mm) Max.
Label roll diameter: Max. 5” (127 mm)
Core diameter: 1”, 1.5” (25.4 mm, 38.1
mm)
DT2 / DT4 User Manual
3
Page 6
Codabar, Code 128 (subset A, B, C), EAN
Real Time Clock
Power
Agency
Resident Fonts
Download Fonts
Barcodes
Code Pages
Graphics
Interfaces
Control Panel
Environment
Humidity
Bitmap fonts: 6, 8, 10, 12, 14, 18, 24, 30, 16X26 and OCR A & B
Bitmap fonts 90°, 180°, 270° rotatable, single char acters 90°, 180°, 270°
rotatable
Bitmap fonts 8 times expandable in horizontal and vertical directions
Scalable fonts 90°, 180°, 270° rotatable
Bitmap fonts 90°, 180°, 270° rotatable, single char acters 90°, 180°, 270°
rotatable
Asian fonts 90°, 180°, 270° rotatable and 8 times e xpandable in horizontal and
vertical directions
Scalable fonts 90°, 180°, 270° rotatable
1-D Bar codes:
Code 39, Code 93, EAN 8 /13 (add on 2 & 5), UPC A/E (add on 2 & 5), I 2 of 5
& I 2 of 5 with Shipping Bearer Bars,
128, RPS 128, UCC 128, UCC/EAN-128 K-Mart, Random Weight, Post NET,
ITF 14, China Postal Code, HIBC, MSI, Plessey, Telepen, FIM and GS1
DataBar
2-D Bar codes:
PDF417, Datamatrix code, MaxiCode, QR code, Micro PDF417, Micro QR
code and Aztec code
CODEPAGE 437, 850, 851, 852, 855, 857, 860, 861, 862, 863, 865, 866, 869,
737
WINDOWS 1250, 1251, 1252, 1253, 1254, 1255, 1257
Unicode (UTF8, UTF16)
Resident graphic file types are BMP and PCX, other graphic formats are
downloadable from the software
Serial port: RS-232 (DB-9)
USB Device
Ethernet 10/100Mbps print server
One Tri-color LED: Power (Green, Orange and Red)
Control key: FEED
Standard
Auto Switching 100-240VAC, 50-60Hz
Operation temperature: 41°F to 104°F (5°C to 40°C)
Storage temperature: -4°F to 122°F (-20°C to 50°C)
Operation: 30-85%, non-condensing.
Storage: 10-90%, non-condensing.
Approvals
Dimension
Weight
CE(EMC), FCC Class A, CB, cUL, CCC
Length: 8.58” (218 mm)
Height: 6.77” (172 mm)
Width: 3.94” (100 mm)
2.65 lbs (1.2Kg) ,excluding
consumables
Length: 8.58” (218 mm)
Height: 6.53” (166 mm)
Width: 6.61” (168 mm)
3.3 lbs (1.5Kg) ,excluding
consumables
Cutter Module
Options
Label Dispenser
External label roll holder for 10” (250 mm) O.D. label rolls
External label rewinder
*Specifications are subject to change without notice. All company and/or product names are
trademarks and/or registered trademarks of their respective owners.
** Minimum print height specification compliance can be dependent on non-standard material
variables such as label type, thickness, spacing, liner construction, etc. Godex is pleased to test
non-standard materials for minimum height printing capability.
DT2 / DT4 User Manual
4
Page 7
1-3. Getting to know your printer
1
2
3
4
5
1.
2.
3.
4.
5.
LED indicator
FEED function button
Printer cover
On/off switch
Release buttons
1
2
3
4
5
6
1.
2.
3.
4.
5.
6.
DT2 / DT4 User Manual
Print head release lever
Label roll holder
Print mechanism
Label supply hub
Label guides
Front cover
5
Page 8
2
3
1
1.
2.
3.
1.
2.
3.
4.
5.
Platen cover
Label sensor
Platen roller
1
2
Power jack
USB port
Feed slot for continuous labels
Serial port (RS-232)
Ethernet port
3
4
5
1
1.
2.
DT2 / DT4 User Manual
Cover on bottom of printer
Mounting points
6
2
Page 9
2. Printer setup
2-1. Loading the label roll
1. Place the printer on a
flat surface and open
the printer cover.
2. Release the label
supply hub.
3. Lift the label roll holder
and pull it out as far as
possible.
4. Install the label roll on
the label supply hub.
5. Now press the label roll
holder down until it
clicks into place.
6. Return the label roll
holder to its original
position.
DT2 / DT4 User Manual
7
Page 10
7. Pass the label under
the paper guides and
pull it forward.
8. Adjust the paper guides
to the width of the label
liner.
9. Close the printer cover
to finish loading the
labels.
DT2 / DT4 User Manual
8
Page 11
2-2. Installing the label roll holder
1.5" core
1. Pull the label roll
holder out as far as
it will go.
2. Fold out the label
supply hub as
shown in the
illustration.
3. Now rotate the
label roll holder to
return the label
supply hub to its
original position.
Press down the
label supply hub
until it clicks into
place.
A. To load label stock
with a 1" core, the
locking notch must
be at the top of the
label supply hub.
B. To load label stock
with a 1.5" core, the
locking notch must
be at the bottom of
the label supply
hub.
【
Note】
The hub is also marked
on both sides to indicate
the core size, as shown
in the illustration.
1" core
DT2 / DT4 User Manual
9
Page 12
2-3. Connecting the printer to the host computer
1. Please make sure that the printer is switched off.
2. Connect the power cord to the power supply and to the AC adapter, then connect the
adapter to the printer.
3. Connect the printer with the host computer via the USB port or serial port.
4. Switch on the printer. The LED indicator should light up.
DT2 / DT4 User Manual
10
Page 13
2-4. Installing the driver
1. Insert the product CD
in the CD/DVD drive of
the host computer and
open the "Windows
Drivers" folder on the
CD.
2. Execute the file with
the same icon as the
file selected in the
illustration on the right.
3. Follow the instructions
in the installation
wizard.
4. Select "Install printer
drivers" to start with
the driver installation.
5. Specify your printer
model and continue
with the installation.
DT2 / DT4 User Manual
11
Page 14
6. Specify the port used
to connect the printer
to the host computer.
7. Enter a printer name.
The printer will be
listed under this name
in the "Printers and
Faxes" folder.
8. Specify whether or not
you want to share the
printer with other
network users and
assign the printer a
share name.
9. When you have
configured all the
settings, a summary of
the printer settings is
displayed, which you
should check.
10. If all settings are
correct, click Finish to
start copying the driver
files.
11. Once copying is
complete, the new
printer should be
visible in the "Printers
and Faxes" folder.
DT2 / DT4 User Manual
12
Page 15
3. Operator panel
3-1. FEED button
When you press the FEED button, the printer moves the label to the defined stop position. If you
are using continuous labels, pressing the FEED button will move label stock until you release the
button again. If you are using individual labels, pressing the FEED button will move only one
label. If the label does not stop at the correct position, you need to run the auto-detection function
on the label stock (see Section 3-3).
3-2. LED status
Press the FEED button and keep it pressed, then switch on the printer. You will hear two beeps
and the LED lights up red. Release the FEED button. The printer will now automatically measure
the label size (see Section 4-3.) and then print a test page (see Section 4-4.)
LED
indicator
Status
Description
Green
Red
(flashing)
Standby mode
Error mode
The printer is ready for operation.
The printer has detected an error.
(see Section 3-5. Error alerts)
3-3. Label size calibration
The printer can automatically detect and store label height.
That means the host computer does not need to transmit the label height to the printer.
1. Check that the label sensor is positioned correctly.
2. Check that the label stock is loaded correctly.
3. Switch off the printer.
4. Switch on the printer, keeping the FEED button pressed. When the LED starts to flash red,
release the FEED button. The printer will now measure the label stock and store the label
height.
5. Once the printer has successfully measured the label stock, it will print a self-test label.
DT2 / DT4 User Manual
13
Page 16
3-4. Self test
The self-test function helps you find out whether the printer is functioning normally.
The printer prints the following test page:
【
Note】
For more information about advance settings, such as “Sensor switch” or “Dump Mode”, please
refer to Programmer’s manual.
DT2 / DT4 User Manual
14
Page 17
3-5. Error alerts
Open the print mechanism and close
LED
indicator
Red 2 x 4 beeps
Beeps Description Solution
The print mechanism is not
correctly closed.
it again.
Red
(flashing)
Red 2 x 2 beeps
Red 2 x 2 beeps Paper feed problem.
Red 2 x 2 beeps
Red 2 x 2 beeps
Red 2 x 2 beeps
None
High temperature at the print
head.
No paper is detected.
The paper is finished. Replace the label roll.
The memory is full. The printer
prints the message "Memory
full".
Unable to find file. The printer
prints the message "Filename
cannot be found".
A file of the same name already
exists. The printer prints the
message "Filename is repeated".
Once the print head has cooled
down, the printer switches to
standby mode.
Make sure that the label sensor is
positioned correctly. If the sensor
still does not detect the paper, run
the auto-detection function
again.
Possible reasons: the print medium
has become trapped around the
rubber roll; the sensor cannot detect
a gap or black mark between the
labels; there is no paper. Please
reset the sensor.
Delete unnecessary data or install
additional memory.
Use the "~X4" command to print all
files. Then check whether the files
exist and whether the names are
correct.
Change the name of the file and try
storing it again.
DT2 / DT4 User Manual
15
Page 18
4. NetSetting for Ethernet
4-1. Installing the NetSetting software
The NetSetting software is used to manage the network configurations when connecting the
printer via Ethernet port. It is available on product CD or can be downloaded from official
website. To install the NetSetting, please follow below steps.
STEP-01 Insert the product CD in the CD/DVD drive of the host computer and open the
"Ethernet" folder on the CD.
STEP-02 Select the icon for the NetSetting installation file and click it to start the installation.
STEP-03 Follow the instructions on the screen. The Setup Wizard guides you through the
installation procedure.
STEP-04 Specify the “Installation Folder".
STEP-05 Click ”Next” to start the installation.
STEP-06 Once the installation is completed; you will see the NetSetting icon on your desktop.
DT2 / DT4 User Manual
16
Page 19
4-2. The interface of NetSetting
Click the NetSetting icon to start the program; you will see the start page as below. The start
page will display the basic information of connected printer and your PC.
Click the magnifier icon to search the Godex printers which are connected via Ethernet port in
you network environment. Once a connected Godex printer is detected, it will be listed on the
start page.
There are six tabs on the top of interface which can configure different types of network settings.
But for the data security reason, you need correct password to enter the configuration pages.
【
Note
】
The default password is “1111”, you can change the password later from the “IP Setting” tab.
DT2 / DT4 User Manual
17
Page 20
IP Setting
The IP Setting tab can change the printer name, Port number, Gateway setting and the
password for configuring the printer. You can also set the printer’s IP address ether by DHCP or
by Static IP.
You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
【
Note
】
To fully benefit from the NetSetting software, you should be familiar with basic networking
principles. Please contact your network administrator for related network setting information.
DT2 / DT4 User Manual
18
Page 21
Alert Path Setting
NetSetting will send the alert messages to designated mail account when the error happened on
printer. The alert messages are sent by SMTP (Simple Mail Transfer Protocol) or SNMP (Simple
Network Management Protocol). You can set or change the configurations of SMTP and SNMP
on this “Alert Path Setting” tab.
You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
DT2 / DT4 User Manual
19
Page 22
Alert Message Setting
For the alert message notification function, you can decide which error cases need to be sent out
to the operator. Moreover, the alert messages can be set to be sent by SMTP, SNMP or both.
You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
DT2 / DT4 User Manual
20
Page 23
Printer Configuration
Set or change the configurations of connected printer. Most of key settings for the printer
operation can be done by this setting page.
You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
DT2 / DT4 User Manual
21
Page 24
User Command
The “User Command” tab provides a communication interface for operator to control the printer.
Input printer commands in "Input Command" window and press “Send Command” button, the
commands will be sent to the printer. For some commands that will return response message,
the message will be displayed in "Output Message" window.
You can press “Send Command” button to send printer commands via Ethernet port and control
the printer remotely.
DT2 / DT4 User Manual
22
Page 25
Firmware Download
On “Firmware Download” tab, the current version of printer firmware will be showed on the
screen. If you need to update the printer firmware, just specify the file location of firmware file
and press “Start Download Firmware” button. The printer firmware then can be updated
remotely.
In addition to the firmware update, you can press “Recover To Factory Settings” button to restore
the printer configurations back to factory default.
DT2 / DT4 User Manual
23
Page 26
5. Accessories
5-1. Installing the label dispenser
1 Label dispenser
2 Screws (set of 2)
【
Note1】 Remember to switch
off the printer before installing
the label dispenser.
【
Note 2】 A label liner
thickness of 0.006 mm ± 10%
and a weight of 65 g/m2 ± 6%
are recommended.
【
Note3】 The label dispenser
will take labels up to a max.
width of 110 mm (DT4) or 54
mm (DT2).
1. Place the printer on a flat
surface and open the
printer cover.
1
2
2. Remove the front cover.
【
Note】
You can use a coin or
screwdriver to open the cover.
3. Pass the dispenser cable
through the opening as
shown in the illustration.
4. Fit the label dispenser in
the recess provided.
DT2 / DT4 User Manual
24
Page 27
DT4
DT2
5.
Turn the
printer upside
down and
tighten the
screws to
secure the
label
dispenser.
5.
Turn the
printer upside
down and
remove the
screw that
secures the
cover on the
bottom of the
printer.
6.
Open the
cover on the
bottom of the
printer to
access the
motherboard.
【
Note】
You can use a coin or screwdriver to open the
cover.
7. Connect the cable to the
motherboard.
【
Note】
The motherboard has two
connectors, one for the cutter
and the other for the dispenser.
Please make sure that you are
using the correct connector.
6.
Tighten the
screws to
secure the
label
dispenser.
8. Close the cover again
(DT2: and secure it with
the screw).
9. Place the printer the right
way up again.
DT2 / DT4 User Manual
25
Page 28
10. Open the dispenser by
folding it out.
11. Load the labels, following
the instructions in Section
2-1.
12. Remove the first label and
pass the label liner over
the roller and the tear-off
plate.
【
Note】
The label stock should be at
least 25 mm high.
【
Suggestion】
When using the label dispenser,
set the stop position to 9 mm
(DT2: 8 mm).
13. Pass the label liner
through the printer and
dispenser as shown in the
illustration.
14. Fold up the dispenser
cover to close it.
15. Switch on the printer and
press the FEED button to
measure the label stock.
DT2 / DT4 User Manual
26
Page 29
5-2. Installing the cutter
Cutter module
1
2 Screws (set of 2)
【
Important】
Remember to switch off the
printer before installing the
cutter.
【
Note 1】
Do not use to cut adhesive
labels! Glue residue will be left
on the cutter blade and impair
its functioning. The cutter has a
blade life of 1,000,000 cuts
when using paper weighing up
to 120 g/m² and 500,000 cuts
when using paper weighing
between 120 g and 170 g/m².
1. Place the printer on a flat
surface and open the
printer cover.
1
2
【
Note 2】
You can cut paper with a max. width of 114 mm.
【
Note 3】
Labels should be at least 30 mm high (DT4).
(DT2: 40 mm)
【
Suggestion】
During installation of the cutter, set the stop position in
Qlabel and/or in the driver to 30.
2. Remove the front cover.
3. Pass the cutter cable
through the opening as
shown in the illustration.
4. Fit the label cutter in the
recess provided.
DT2 / DT4 User Manual
27
Page 30
DT4
DT2
5.
Turn the
printer upside
down and
tighten the
screws to
secure the
cutter.
5.
Turn the
printer upside
down and
remove the
screw that
secures the
cover on the
bottom of the
printer.
6.
Open the
cover on the
bottom of the
printer to
access the
motherboard
7. Connect the cutter to the
motherboard.
【
Note】
Please make sure that you are
using the correct connector.
8. Close the cover on the
bottom of the printer (DT2:
and secure it with the
screw).
9. Place the printer the right
way up again. In the next
step, load the label stock.
.
6.
Tighten the
screws to
secure the
label cutter.
DT2 / DT4 User Manual
28
Page 31
10. Follow the instructions in
Section 2-1.
11. Pass the start of the label
roll through the cutter and
press the FEED button to
finish.
DT2 / DT4 User Manual
29
Page 32
6. Maintenance and adjustment
6-1. Cleaning the print head
Dirt on the print head or ribbon, or glue
residue from the label liner may result in
inadequate print quality. The printer cover
must therefore always be closed. Keeping
dirt and dust away from the paper or
labels ensures a good print quality and a
longer lifespan of the print head. Here is
how you clean the print head:
1. Switch off the printer.
2. Open the printer cover.
3. To remove any label residue or other
dirt from the print head (see blue
arrow), please use a soft lint-free
cloth dipped in alcohol.
【
Note 1】
The print head should be cleaned once a
week.
【
Note 2】
Please make sure that there are no metal
fragments or other hard particles on the
soft cloth used to clean the print head.
6-2. Adjusting the cutter
While using the cutter, paper jams may
occur.
You can solve this problem by adjusting the
cutter.
1. Turn the printer upside down. A screw
is located on the bottom of the cutter
housing.
2. Unscrew the screw and remove the
housing.
3. The adjustment screw is located on
the side of the cutter. Use a
screwdriver and turn the screw
anticlockwise to loosen the cutter
blade and pull out the jammed label.
4. When you have cleared the jam, turn
the screw clockwise to secure the
cutter blade again.
DT2 / DT4 User Manual
30
Page 33
6-3. Labels with black marks
If you are using black-mark label stock that has the printer's maximum feed width, the printer
may not recognise the black marks because they are outside the sensor range. When using label
stock with black marks, you should therefore observe the following restrictions:
DT2
For 60 mm wide label stock, the black marks should have the following positions and sizes:
A > 13.1 mm high
B < 5mm high
C > 8.1 mm high
DT4
For 118 mm wide label stock, the black marks should have the following positions and sizes:
A > 10.05 mm high
B < 1.95 mm high
C > 8.1 mm high
DT2 / DT4 User Manual
31
Page 34
6-4. Troubleshooting
Problem
Solution
The printer is switched on but the LEDs do
Check the power supply.
not light up.
The LED lights up red (ERROR) and printing
is interrupted.
Check whether is an error in the software settings or
the print commands.
Replace the print medium with a suitable medium.
Check whether there is a label jam.
Check whether the label stock is finished.
Check whether the print mechanism is closed (the
print head is not positioned correctly).
Check whether the print medium is covering the
sensor.
Check whether the cutter is functioning normally and
whether it is cutting at all. (Only if a cutter is installed,)
The label stock passes through the printer but
no image is printed.
Please make sure that the label stock is loaded the
right way up and that it is suitable material.
Choose the correct printer driver.
Choose the correct label stock and a suitable printing
mode.
The label stock jams during printing.
Clear the paper jam. Remove any label material left on
the thermal print head and clean the print head using a
soft lint-free cloth dipped in alcohol.
The label stock does not move correctly and
there is no printed image on some parts of the
label.
Check whether any label material is stuck to the
thermal print head.
Check for errors in the application software.
Check whether the starting position has been set
incorrectly.
Check the power supply.
There is no printed image on part of the label.
Check the thermal print head for dust or other dirt.
Use the internal “~T” command to check whether the
thermal print head will carry out a complete print job.
Check the quality of the print medium.
The printed image is positioned incorrectly.
Check whether there is paper or dust covering the
sensor.
Check whether the label liner is suitable. Please
contact your dealer.
Check the paper guide settings.
A label is missed out during printing.
The printed image is blurred.
Check the label height setting.
Check whether there is dust covering the sensor.
Check the darkness setting.
Check the thermal print head for glue residue or other
dirt.
The cutter does not cut off the labels in a
Check whether the label stock is positioned straight.
straight line.
The cutter does not cut off the labels
Check whether the label is more than 0.16 mm thick.
completely.
When using the cutter, the labels are not fed
through or cut off incorrectly.
Check whether the cutter has been correctly installed.
Check whether the paper guides are functioning
correctly.
The stripper is not functioning correctly.
【
Note】If any problems occur that are not described here, please contact your dealer.
Check whether there is dust on the label dispenser.
Check whether the label stock is positioned correctly.
DT2 / DT4 User Manual
32
Page 35
Appendix
A. Printer interfaces
Serial port
Default
setting
RS232 housing (9-pin to 9-pin)
DB9 socket DB9 plug
--- 1 1 +5V, max 500mA
RXD 2 2 TXD
TXD 3 3 RXD
DTR 4 4 N/C
GND 5 5 GND
DSR 6 6 RTS
RTS 7 7 CTS
CTS 8 8 RTS
RI 9 9 N/C
Computer
【
Note】 The total current to the serial port may not exceed 500 mA.
Baud rate 9600, no parity, 8 data bits, 1 stop bit, XON/XOFF protocol and
:
RTS/CTS
Printer
USB port
Connector type : Type B
Pin No. 1 2 3 4
Function VBUS D- D+ GND
Internal interface
UART1 wafer Ethernet module
N.C
TXD
RXD
CTS
GND
RTS
E_MD
RTS
E_RST
+5V
GND
+5V
1 1
2 2
3 3
4 4
5 5
6 6
7 7
8 8
9 9
10 10
11 11
12 12
N.C
RXD
TXD
RTS
GND
CTS
E_MD
CTS
E_RST
+5V
GND
+5V
DT2 / DT4 User Manual
33
Loading...