Rheem Professional Prestige Series Hybrid Heat Pump User Manual

!

Use & Care Manual

With Installation Instructions for the Installer

Electric Residential Heat Pump

Water Heaters

Residential 50 Gallon - HB Series

The purpose of this manual is twofold:
one, to provide the installer with the basic
directions and recommendations for the
proper installation and adjustment of the
water heater; and two, for the owner–
operator, to explain the features, operation,
safety precautions, maintenance and
troubleshooting of the water heater. This
manual also includes a parts list.

It is imperative that all persons who are
expected to install, operate or adjust this
water heater read the instructions carefully
so they may understand how to perform
these operations. If you do not understand
these instructions or any terms within it,
seek professional advice.

Any questions regarding the operation,
maintenance, service or warranty of this
water heater should be directed to the
seller from whom it was purchased. If
additional information is required, refer to
the section on “If you need service.”

DO NOT destroy this manual. Please
read carefully and keep in a safe place
for future reference.

Recognize this symbol as an
indication of Important Safety

!

Information!

California Proposition 65
Warning: This product contains

chemicals known to the State of
California to cause cancer, birth
defects or other reproductive harm.

Printed in USA

© 2013 Rheem Manufacturing Co.

92-103234-12

AP16244-1 (06/13)

Safety Information

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Safety Precautions ....... 3-4

Installation Instructions

Location ................. 5

Water Connections ........ 6

Condensate Drain ......... 6

Relief Valve .............. 7

Electrical Connections. . . . 8-9

Pipe Insulation ........... 10

Installation Checklist .......11

Operating Instructions

Safety Controls .......... 12

Water Temperature ........12

Basic Water Heater Operation .

. . . . . . . . . . . . . . . . . . . . . .13-14

FOR YOUR RECORDS

Write the model and serial numbers here:

#

#

You can find them on a label on the appliance.

Staple sales slip or cancelled check here.

Proof of the original purchase date is needed to obtain service
under the warranty.

READ THIS MANUAL

Inside you will find many helpful hints on how to use and
maintain your water heater properly. Just a little preventive
care on your part can save you a great deal of time and money
over the life of your water heater.

You’ll find many answers to common problems in the Before
You Call For Service section. If you review our chart of
Troubleshooting Tips first, you may not need to call for service
at all.

Care and Cleaning

Draining ................ 15

Maintenance ............. 15

Extended Shut-Down ..... 16

Troubleshooting Tips

Before You Call

For Service .............. 17

Customer Service

Parts List ................ 20

Wiring Diagram .......... 22

If You Need

Service ................ 24

READ THE SAFETY INFORMATION

Your safety and the safety of others are very important.
There are many important safety messages in this manual
and on your appliance. Always read and obey all safety
messages.

This is the safety alert symbol. Recognize this
symbol as an indication of Important Safety
Information!

!

This symbol alerts you to potential hazards that
can kill or hurt you and others.

All safety messages will follow the safety alert symbol and
either the word “DANGER”, “WARNING”, “CAUTION”
or “NOTICE”.

These words mean:

DANGER

WARNING

!

CAUTION

NOTICE:

An imminently hazardous situation
that will result in death or serious

injury.

A potentially hazardous situation that

could result in death or serious
injury and/or damage to property.

A potentially hazardous situation that

may result in minor or moderate

injury.

Attention is called to observe a
specified procedure or maintain a

specific condition.

2

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IMPORTANT SAFETY INFORMATION.

!

READ ALL INSTRUCTIONS BEFORE USING.

DANGER!

WATER TEMPERATURE SETTING

Safety and energy conservation are factors to be considered when selecting the water
temperature setting of water heater. Water temperatures above 125°F can cause severe
burns or death from scalding. Be sure to read and follow the warnings outlined on the
label pictured below. This label is also located on the water heater near the thermistor
access panel.

Time/Temperature Relationship in Scalds

Temperature Time To Produce a Serious Burn

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DANGER

HOT

BURN

Water temperature over 125° F can
cause severe burns instantly or
death from scalds.

Children, disabled and elderly are
at highest risk of being scalded.

120°F (49°C) More than 5 minutes
125°F (52°C) 1½ to 2 minutes
130°F (54°C) About 30 seconds
135°F (57°C) About 10 seconds
140°F (60°C) Less than 5 seconds
145°F (63°C) Less than 3 seconds
150°F (65°C) About 1½ seconds
155°F (68°C) About 1 second

Table courtesy of Shriners Burn Institute

The chart shown above may be used as a guide in

determining the proper water temperature for your
home.

DANGER: Households with small children,
disabled, or elderly persons may require a 120°F or
lower thermostat setting to prevent contact with
“HOT” water.

The temperature of the water in the heater is regulated
by the water heater interface control. To comply with
safety regulations the temperature was set at 120°F
before the water heater was shipped from the factory.

The illustration below shows the water temperature
setting.

Refer to the Operating Instructions in this manual
for detailed instructions in how to adjust the water
temperature.

See instruction manual before
setting temperature at water
heater.

Feel water before bathing or
showering.

Temperature limiting valves are
available, see manual.

NOTICE: Mixing valves are available for reducing point
of use water temperature by mixing hot and cold water
in branch water lines. Contact a licensed plumber or the
local plumbing authority for further information.

DANGER: Hotter water increases the potential for
Hot Water SCALDS.

3

IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.

WARNING!

For your safety, the information in this manual must be followed to minimize the risk of
fire or explosion, electric shock, or to prevent property damage, personal injury, or loss of
life.

Be sure to read and understand the entire Use and Care Manual before attempting
to install or operate this water heater. It may save you time and cost. Pay particular
attention to the Safety Instructions. Failure to follow these warnings could result in
serious bodily injury or death. Should you have problems understanding the instructions
in this manual, or have any questions, STOP, and get help from a qualified service
technician, or the local electric utility.

FOR INSTALLATIONS IN THE STATE OF CALIFORNIA

California Law requires that residential water heaters must be braced, anchored or
strapped to resist falling or horizontal displacement due to earthquake motions. For
residential water heaters up to 52-gallon capacity, a brochure with generic earthquake
bracing instructions can be obtained from: Office of the State Architect, 1102 Q Street,
Suite 5100, Sacramento, CA 95814 or you may call 916-445-8100 or ask a water heater
dealer.

However, applicable local codes shall govern installation. For residential water heaters of
a capacity greater than 52 gallons, consult the local building jurisdiction for acceptable
bracing procedures.

CAUTION: DO NOT “crush” or otherwise impair the removal of the “plastic” front

(side) panel.

SAFETY PRECAUTIONS

Have the installer show you the location of the circuit breaker and how to shut it off if
necessary. Turn off the circuit breaker if the water heater has been subjected to overheating,
fire, flood, physical damage or if the ECO (temperature limiting control) fails to shut off.

● Read this manual entirely before installing

or operating the water heater.

● Use this appliance only for its intended

purpose as described in this Use and Care
Manual.

● Be sure your appliance is properly installed

in accordance with local codes and the
provided installation instructions.

WARNING!

Disconnect all power to unit before starting maintenance. Failure to do so can cause
electrical shock resulting in severe personal injury or death.

● DO NOT attempt to repair or replace

any part of your water heater unless it is
specifically recommended in this manual.
All other servicing should be referred to a
qualified technician.

READ AND FOLLOW THIS SAFETY INFORMATION
CAREFULLY.

SAVE THESE INSTRUCTIONS

4

Installing the water heater

!

The location chosen for the water heater must take into consideration the following:

Local Installation Regulations

NOTICE: Auxiliary
catch pan MUST
conform to local
codes.

Catch Pan Kits
are available from
the store where
the water heater
was purchased, or
any water heater
distributor.

Catch Pan should not
obstruct cold inlet or
drain valve.

This water heater must be installed
in accordance with these instructions,
local codes, utility codes, utility
company requirements or, in the
absence of local codes, the latest
edition of the National Electrical
Code. It is available from some local
libraries or can be purchased from the
National Fire Protection Association,

Location

Locate the water heater in a clean dry
area as near as practical to the area of
greatest heated water demand. Long
un-insulated hot water lines can waste
energy and water.

Place the water heater in such a
manner that the thermistor and element
access panels can be removed to
permit inspection and servicing such
as removal of elements or checking
controls.

The water heater and water lines
should be protected from freezing
temperatures. Do not install the water
heater in outdoor, unprotected areas.

Make certain the floor underneath
the water heater is strong enough to
sufficiently support the weight of the
water heater once it is filled with water.

CAUTION: The water heater
should not be located in an area
where leakage of the tank or
connections will result in damage
to the area adjacent to it or to
lower floors of the structure. Where

B

A— Diameter of water

heater plus 2" min..

B— Maximum 2″

Inspect Shipment

Inspect the water heater for possible damage. Check the markings on the rating
plate of the water heater to be certain the power supply corresponds to the water
heater requirements. Rating plate is located on front of water heater.

Batterymarch Park, Quincy, MA 02269
as booklet ANSI/NFPA 70.

Canadian installations should refer to
CSA22.1, a copy can be purchased
from the Canadian Standards
Association, 5050 Spectrum Way,
Mississauga,ONT L4W 5N6

such areas cannot be avoided, it is
recommended that a suitable catch
pan, adequately drained, be installed
under the water heater.

NOTICE: Installation in a closet or
confined space is not allowed.

It is recommended that the Heat Pump
Water Heater be installed in a location
providing approximately 1,000 cu. ft
of unconditioned air. Installation in
an enclosed room smaller than 1000
cubic feet (10'x10'x10') is permissible
provide that adequate inlet/outlet
ventilation is provided, such as
louvered door, to allow heat to enter
the room. If louvered door is used,
it is recommended that it provide
a minimum of two 8"x14" register
openings, one at the top and the other
at the bottom of the door, and that these
be kept fully opened.

Clearances

Rear Top

2" 8" Min.

A

To open drain, line
should be at least 3/4″ ID
and pitched for proper
drainage.

Refrigerant

This heat pump water heater is factory charged with an environmentally friendly,
non-chlorinated refrigerant, R410A. This refrigerant has zero ozone depletion
potential.

5

Installing the water heater

Thermal Expansion

Determine if a check valve exists in the
inlet water line. Check with your local
water utility. It may have been installed in

the cold water line as a separate back flow
preventer, or it may be part of a pressure
reducing valve, water meter or water
softener. A check valve located in the cold
water inlet line can cause what is referred
to as a “closed water system”. A cold
water inlet line with no check valve or back
flow prevention device is referred to as an
“open” water system.

As water is heated, it expands in volume
and creates an increase in the pressure
within the water system. This action is
referred to as “thermal expansion”. In
an “open” water system, expanding water
which exceeds the capacity of the water
heater flows back into the city main where
the pressure is easily dissipated.

A “closed water system”, however,
prevents the expanding water from
flowing back into the main supply line,
and the result of “thermal expansion”
can create a rapid and dangerous pressure
increase in the water heater and system
piping. This rapid pressure increase can

quickly reach the safety setting of the
relief valve, causing it to operate during
each heating cycle. Thermal expansion,
and the resulting rapid and repeated
expansion and contraction of components
in the water heater and piping system can
cause premature failure of the relief valve,
and possibly the heater itself. Replacing
the relief valve WILL NOT correct the
problem!

The suggested method of controlling
thermal expansion is to install an expansion
tank in the cold water line between the
water heater and the check valve (refer
to the illustration on the next page). The
expansion tank is designed with an air
cushion built in that compresses as the
system pressure increases, thereby relieving
the over pressure condition and eliminating
the repeated operation of the relief valve.
Other methods of controlling thermal
expansion are also available. Contact
your installing contractor, water supplier
or plumbing inspector for additional
information regarding this subject.

Water Supply Connections

Refer to the illustration on the next

page for suggested typical installation. The
installation of unions or flexible copper
connectors is recommended on the hot
and cold water connections so that the
water heater may be easily disconnected
for servicing if necessary. The HOT and
COLD water connections are clearly
marked and are 3/4″ NPT on all models.
Install a shut-off valve in the cold water
line near the water heater.

See page 8 on "To Fill The Water
Heater".

NOTICE: DO NOT apply heat to the
HOT or COLD water connections.
If sweat connections are used, sweat
tubing to adapter before fitting adapter
to the water connections on heater. Any
heat applied to the water supply fittings
will permanently damage the dip tube
and/or heat traps.

Condensate Drains for the Heat Pump

Consult local codes or ordinances for
specific requirements. Refer to page 7.

IMPORTANT: When making drain fitting
connections to the drain tubing, use a thin
layer of piping tape or silicone and install
hand tight.

IMPORTANT: When making drain fitting
connections to the drain tubing, DO NOT
overtighten. Overtightening fittings can
split pipe connections on the drain pan.

• This unit is equipped with a 3/4"
primary condensate connection and a
1/2" overflow connection.

• DO NOT reduce drain line size less

6

than connection size provided on
condensate drain.

• All drain lines must be pitched
downward away from the unit a
minimum of 1/8" per foot of line to
ensure proper drainage.

• Do not connect condensate drain line
to a closed or open sewer pipe. DO
NOT allow condensate to drain into
the water heater drain pan.

• The drain line should be insulated
where necessary to prevent sweating
and damage due to condensate
forming on the outside surface of the
line.

!

Typical Installation

Heatpumplter

Primary condensation (3/4")
to open drain or outdoors

Secondary condensate tubing
(1/2") to open drain or outdoors

Hot water outlet

toxtures

Temperature and pressure
relief valve and discharge
line

Union

Ceiling

8" Minimum clearance above heat
pump to allow air circulation

Electrical access cover

Heat trap

Shut off valve

6" Min

Union

Cold water
supply

Thermal expansion

6" Air gap

Drain valve

tank (if required)

A new combination temperature and pressure relief valve, complying with the Standard for Relief Valves
and Automatic Gas Shut-Off Devices for Hot Water Supply Systems, ANSI Z21.22/CSA 4.4, is installed
in the opening provided. No valve of any type should be installed between the relief valve and the tank.
Local codes shall govern the installation of relief valves.

Relief Valve

WARNING: The
pressure rating of
the relief valve
must not exceed
150 PSI, the
maximum working
pressure of the
water heater as
marked on the
rating plate.

The BTUH rating of the relief valve
must not be less than the input rating
of the water heater as indicated on the
rating label located on the front of the
heater (1 watt=3.412 BTUH).

Connect the outlet of the relief valve
to a suitable open drain so that the
discharge water cannot contact live
electrical parts or persons and to
eliminate potential water damage.

Piping used should be of a type

approved for hot water distribution.
The discharge line must be no smaller
than the outlet of the valve and must
pitch downward from the valve to allow
complete drainage (by gravity) of the
relief valve and discharge line. The
end of the discharge line should not be
threaded or concealed and should be
protected from freezing. No valve of
any type, restriction or reducer coupling
should be installed in the discharge line.

7

Installing the water heater

!

!

SCALE 0.400

WARNING: The tank must
be full of water before heater
is turned on. The water heater
warranty does not cover
damage or failure resulting
from operation with an empty
or partially empty tank.

To Fill the Water Heater

Make certain the drain valve is
completely closed.

Open the shut-off valve in the cold
water supply line.

Open each hot water faucet slowly to

allow the air to vent from the water
heater and piping.

A steady flow of water from the hot
water faucet(s) indicates a full water
heater.

EcoNet™ Communication Port

EcoNet™ communication port is for future integration with home automation,
energy management, and demand response systems

EcoNet™ Port

Electrical Connections

WARNING!

Turn off electric power at the fuse box or
service panel before making any electrical
connections.

Also, the ground connection must be
completed before making line voltage
connections. Failure to do so can result in
electrical shock, severe personal injury or
death.

Ground Screw

Electrical Power

Hookup Terminals

Disconnect all power to unit before starting
maintenance. Failure to do so can cause
electrical shock resulting in severe personal
injury or death

The unit must be grounded. Failure to do so
can cause electrical shock resulting in severe
personal injury or death.

8

!

!

CAUTION: The presence

!

of water in the piping
and water heater does
not provide sufficient
conduction for a ground.
Non-metallic piping,
dielectric unions, flexible
connectors etc. can cause
the water heater to be
electrically isolated.

WARNING: If local
codes require external
application of insulation
blanket kits the
manufacturer’s instructions
included with the kit must
be carefully followed.

Electrical Connections continued...

A separate branch circuit with copper
conductors, over current protective
device and suitable disconnecting
means must be provided by a qualified
electrician.

All wiring must conform to local
codes or latest edition of National
Electrical Code ANSI/NFPA 70.

The water heater is completely wired
to the Electrical Power Hookup
Terminals inside the jacket at the top
front of the water heater. An opening
for 1/2″ or 3/4″ electrical fitting is
provided for field wiring connections.

The voltage requirements and wattage
load for the water heater are specified
on the rating plate on the front of the
water heater.

The branch circuit wiring should include
either:

Metallic conduit or metallic

Non-metallic sheathed cable,

Insulation Blankets

Insulation blankets, available to
the general public, for external
use on electric water heaters are
not necessary. The purpose of an
insulation blanket is to reduce the
standby heat loss encountered with
storage tank heaters. This water
heater meets or exceeds the National
Appliance Energy Conservation Act
standards with respect to insulation
and standby loss requirements making
an insulation blanket unnecessary.

The manufacturer’s warranty does not
cover any damage or defect caused by
installation, attachment or use of
any type of energy saving or other
unapproved devices (other than those
authorized by the manufacturer) into,
onto or in conjunction with the water
heater. The use of unauthorized energy
saving devices may shorten the life of
the water heater and may endanger life
and property.

The manufacturer disclaims any
responsibility for such loss or injury
resulting from the use of such
unauthorized devices.

CAUTION: If local codes require
the application of an external
insulation blanket to this water
heater, pay careful attention to the
following so as not to restrict the
proper function and operation of the
water heater:

 Do not cover the operating or

warning labels attached to the water
heater or attempt to relocate them
on the exterior of insulation blanket.

 Do not apply insulation to the top of

the heat pump.

 Do not cover the coils around the

sides of the heat pump.

 Do not cover the Temperature

Control, temperature and pressure
relief valve or drain valve.

 Inspect the insulation blanket

frequently.

sheathed cable approved for use
as a grounding conductor and
installed with fittings approved
for the purpose.

metallic conduit or metallic
sheathed cable not approved for
use as a ground conductor shall
include a separate conductor for
grounding. It should be attached
to the ground terminals of the
water heater and the electrical
distribution box.

• 208-230V 1PH

• 24.0 Max. AMP draw

• 10 gauge wire

• Recommended 30 AMP over-

current protection.

Filter

Coils

9

Installing the water heater

!

Relief and DrainValve Insulation Installation

Relief
Valve

CAUTION: Ensure the
T&P Valve opening is not
obstructed by the insulation.

Hot Water
Outlet

For increased energy efficiency, this
water heater has been supplied with
two 2-3/8” sections of pipe insulation.

Please install the insulation, according
to the illustration at left.

Slip the insulation cover over the
T&P Valve through the center hole
and align the hole in the side with the
opening of the T&P Valve.

Slip the insulation cover over the
drain valve through the center hole.

Hot and Cold Pipe Insulation Installation

Please install the insulation on the cold
water supply inlet and the hot water
outlet as shown in the illustration.

Cold Water
inlet

Drain
Valve

10

Installation Checklist

A. Water Heater Location

❑ Close to area of heated water demand.

❑ Indoors and protected from moisture,

wet conditions and freezing
temperatures.

❑ Area free of flammable vapors.

❑ 1,000 cu. ft unconditioned indoor space.

B. Water Supply

❑ Water heater completely filled with

water.

❑ Air purged from water heater and piping.

C. Relief Valve

❑ Provisions made to protect area from

water damage.

❑ Sufficient room to service heater.

❑ Eight inches (8") of clearance from

ceiling to top of heat pump water heater
to allow for air circulation.

❑ Access to condensate disposal.

❑ Water connections tight and free of

leaks.

❑ Temperature and Pressure Relief Valve

properly installed and discharge line run
to open drain.

D. Wiring

❑ Power Supply voltage agrees with water

heater rating plate.

❑ Branch circuit wire and fusing or circuit

breaker of proper size. (Recommended
30 amp breaker)

E. Condensate Lines

❑ Condensate lines from heat pump

installed correctly.

❑ Discharge line protected from freezing.

❑ Electrical connections tight and unit

properly grounded.

❑ 10 gauge wire.

❑ Condensate lines from heat pump run to

a suitable drain location.

11

!

Operating the water heater

CAUTION: Hydrogen gas can be produced in a hot water system served by this water heater that has not been used for a

long period of time (generally two weeks or more). HYDROGEN GAS IS EXTREMELY FLAMMABLE!! To dissipate such
gas and to reduce risk of injury, it is recommended that the hot water faucet be opened for several minutes at the kitchen sink
before using any electrical appliance connected to the hot water system. If hydrogen is present, there will be an unusual sound
such as air escaping through the pipe as the water begins to flow. DO NOT smoke or use an open flame near the faucet at the
time it is open.

Safety Precautions

WARNING: If the water
heater has been subjected
to flood, fire, or physical
damage, turn off power and
water to the water heater.

Do not operate the water
heater again until it has
been thoroughly checked by
qualified service personnel.

Do turn off power to water heater

if it has been subjected to over
heating, fire, flood, physical
damage.

Do Not turn on water heater

unless it is filled with water.

Do Not turn on water heater if

cold water supply shut-off valve
is closed.

Safety Controls

The water heater is equipped with a
temperature limiting control (ECO)
that is located above the upper heating
element in contact with the tank
surface. If for any reason the water
temperature becomes excessively
high, the temperature limiting control
(ECO) breaks the power circuit to
the heating element. Once the control
opens, it must be reset manually.

CAUTION: The cause of the high
temperature condition must be
investigated by qualified service
technician and corrective action
must be taken before placing the
water heater in service again.

If there is any difficulty in

understanding or following the
Operating Instructions or the
Care and Cleaning section, it is
recommended that a qualified
person or serviceman perform the
work.

To reset the temperature limiting control:
(Refer to Illustration on page 21):

Turn off the power to the water

heater.

Remove the top jacket access

panel and insulation.

Press the red RESET button.

Replace the insulation, jacket

access panel and plastic housing
before turning on the power to
the water heater.

Water Temperature Setting

DANGER: There is a
hot water scald potential if
the thermostat is set too
high. Households with small
children, disabled, or
elderly persons may require
a 120°F or lower thermostat
setting to prevent contact
with HOT water.

The temperature of the water in the
water heater can be regulated by
selecting the desired temperature on
control display.

Safety and energy conservation
are factors to be considered when
selecting the water temperature setting
of the water heater. The lower the
temperature setting, the greater the
savings in energy and operating costs.

To comply with safety regulations the
temperature is factory set at 120°F or
less where local codes require. This is
the recommended starting point.

Water temperatures above 125°F can
cause severe burns or death from
scalding. Be sure to read and follow

12

the warnings outlined in this manual
and on the label on the water heater.
This label is located on the front of the
water heater.

Mixing valves for reducing point
of use water temperature by mixing
hot and cold water in branch water
lines are available. Contact a licensed
plumber or the local plumbing
authority for further information.

The chart on the page 3 may be used
as a guide in determining the proper
water temperature for your home.

Basic Water Heater Operation

Navigating the Home Screen

Temperature
Setting

Operating Mode
Button

Settings Button

Current Operating
Condition

Temperature
Adjustment

Operational
Control Button

Service Button

Operational
Control

Once power is supplied to the water heater, the Operational Control Buttons can be
used to activate the heating of water.

To turn the water heating "On", select the "Standby" button on the Home Screen to "Enable" the
system.

Water Heater ships in the default "Energy Saver" mode with a temperature setting of 120° F.

Recommended temperature setting 120° F. For DOE test, temperature is set to 135° F.

To turn the water heating "OFF", select the "Enabled" button on the Home Screen to "Standby"
the system.

Temperature Adjustment

DANGER: Hotter water

increases the potential for
HOT water SCALDS

Tank temperature will be maintained according to the setting on the Home
Screen. If the water temperature setting needs adjustment, use the arrows on the
control display to select desired temperature.

13

Basic Water Heater Operation

Operating Mode

Press the "Mode" button to utilize the five major
modes of operation: The active mode is displayed
on the top of the screen

Heat Pump Only

This mode will heat with compressor
operation only and will not use any

electric heat during typical heating and
demand cycles. This mode will minimize power
consumption.

Energy Saver - Factory set mode for shipping.

This mode optimizes compressor and electric
heat that results in water heater performance

that meets Energy Star requirements.
As a result, compressor operation will be
maximized and use of electric heat will be
minimized.

Settings

High Demand

This mode will maximize the performance
of the water heater while still providing good
energy savings.Water heater operates with

simultaneous compressor and electric heat.

Electric Only

This Mode will heat with the electric
resistance elements. This mode should only

be used during compressor maintenance
periods. This mode will result in maximum power
consumption.

Vacation

This mode will allow duration setting
between 2 and 28 days or set indefinitely

with the "Hold" setting. Tank temperature
will be maintained at about 82º F. Only compressor
operation will be allowed as needed.

The Settings Screen allows the following changes:

The Display Units: The temperature display on the Home Screen can be set to Fahrenheit or Celsius

Home Screen Lock: The Home Screen can be locked to eliminate accidental changing of the Mode or

Temperature

Beep on Alarm: The audible Alarm tone can be disabled during service periods

Service

The Service screen provides information on the current status, product description, diagnostics, testing, tem­perature readings, and alarms. Alarm details can be found in the “Troubleshooting Alarm Codes” section of the
manual.

14

Care and cleaning of the water heater

Draining the Water Heater

WARNING: Disconnect
all power to unit before
starting maintenance.
Failure to do so can cause
electrical shock resulting in
severe personal injury or
death.

DANGER: Before
manually operating the
relief valve, make certain
no one will be exposed to
the danger of coming in
contact with the hot water
released by the valve. The
water may be hot enough to
create a scald hazard. The
water should be released
into a suitable drain to
prevent injury or property
damage.

NOTICE: If the
temperature and pressure
relief valve on the hot
water heater discharges
periodically, this may be
due to thermal expansion
in a closed water system.
Contact the water
supplier or your plumbing
contractor on how to
correct this. Do not plug
the relief valve outlet.

CAUTION: Shut off power to the

water heater before draining water.

DANGER: Before manually
operating the relief valve, make
certain no one will be exposed to the
hot water released by the valve. The
water drained from the tank may be
hot enough to present a scald

In order to drain the water heater, turn
off the cold water supply. Open a hot
water faucet or lift the handle on the
relief valve to admit air to the tank.

Attach a garden hose to the drain
valve on the water heater and direct
the stream of water to a drain. Open
the valve.

hazard and should be directed to a
suitable drain to prevent injury or
damage.

Routine Preventative Maintenance

Properly maintained, your water heater
will provide years of dependable
trouble-free service.

It is suggested that a routine
preventive maintenance program be
established and followed by the user.

It is further recommended that a
periodic inspection of the electronic
control, heat pump and wiring should
be made by service personnel qualified
in electric appliance repair.

Most electrical appliances, even
when new, make some sound when
in operation. If the hissing or singing
sound level increases excessively,
Contact a qualified installer or
plumbing contractor to inspect.

IMPORTANT: See "DANGER
on left". At least once a year, lift

and release the lever handle on the
temperature pressure relief valve,
located on the side of the water heater,
to make certain the valve operates
freely. Allow several gallons to flush
through the discharge line to an open
drain.

It is recommended to clean the
filter on top of the heat pump every
month. Clean by washing with
mild detergent and water. Dry and
replace over discharge fan. Remove
the filter by lifting up on the handle
at front of the heat pump and lifting
it off the air discharge fan. See
Figure on right.

A water heater’s tank can act as a
setting basin for solids suspended
in the water. It is therefore not
uncommon for hard water deposits to
accumulate in the bottom of the tank. It
is suggested that a few quarts of water
be drained from the water heater’s tank
every month to clean the tank of these
deposits.

Rapid closing of faucets or solenoid
valves in automatic water using
appliances can cause a banging noise
heard in a water pipe. Strategically
located risers in the water pipe system
or water hammer arresting devices can
be used to minimize the problem.

Filter
Handle

Filter

15

Care and Cleaning of the Water Heater

Vacation and Extended Shut-Down

NOTICE: Refer to the
Hydrogen Gas Caution in
the Operating Instructions.

NOTICE: Do not remove
the anode rod from the
water heater’s tank.
Operation with the anode
rod removed will greatly
shorten the life of the glass
lined tank and will exclude
warranty coverage.

If the water heater is to remain idle for
an extended period of time, the power
and water to the appliance should
be turned off to conserve energy
and prevent a build-up of dangerous
hydrogen gas.

The water heater and piping should be
drained if they might be subjected to
freezing temperatures.

Anode Rod

This water heater is equipped with
an anode rod designed to prolong
the life of the glass-lined tank. The
anode rod is slowly consumed, thereby
eliminating or minimizing corrosion of
the glass-lined tank.

After a long shut-down period, the
water heater’s operation and controls
should be checked by qualified service
personnel. Make certain the water
heater is completely filled again before
placing it in operation.

Water sometimes contains a high
sulfate and/or mineral content and
together with cathodic protection
process can produce a hydrogen
sulfide, or rotten egg odor in the
heated water. Chlorination of the water
supply should minimize the problem.

16

Before You Call For Service…

!

Troubleshooting Tips
Save time and money! Review the chart on this page first
and you may not need to call for service.

Problem Possible Causes What to Do

Rumbling noise

Water conditions in your
home caused a build up of
scale or mineral deposits in
the water heater.

● Allow a few quarts of water to run from drain valve

to remove sediment settlings.

Relief valve
producing popping
noise or draining

Not enough or no
hot water

Water is too hot

Pressure build up caused
by thermal expansion in a
closed system

Water usage may have
exceeded the capacity of
the water heater.

A fuse is blown or a circuit
breaker tripped

Electric supply may be off

The thermostat may be set
too low.

Leaking or open hot water
faucets

Electric service to your
home may be interrupted

Improper wiring.

Manual reset limit (ECO)

Cold water inlet
temperature may be colder
during the winter months

Not enough clearance
above heat pump to allow
air to circulate.

The thermostat is set too
high.

● This is an unacceptable condition and must be

corrected. Contact the water supplier or plumbing
contractor on how to correct this. Do not plug the
relief valve outlet

● Wait for the water heater to recover after an abnormal

demand

● Replace fuse or reset circuit breaker

● Make sure electric supply to water heater and section

of this manual.

● See the Temperature regulation of the water heater

section of this manual

● Make sure all faucets are closed

● Contact the local electric utility.

● See the Installing the water heater section of this

manual.

● See the Temperature regulation of the water heater

Refer to page 3 for more information.

● This is normal. The colder inlet water takes longer to

heat.

● Make sure there is at least 8" of air space between the

top of the heat pump and the ceiling.

● See the Temperature regulation of the water heater

section of this manual

CAUTION: For your safety DO NOT attempt repair of electrical wiring, thermostats, heating elements or other safety
devices. Refer repairs to qualified service personnel.

17

Troubleshooting Alarm Codes

Troubleshooting Tips
Save time and money! Review the chart on this page first
and you may not need to call for service.

The water heater will make an audible beep for notification of Alarms. The
following steps should be used in determining the Alarm code:

1) Press Blinking "Service"
Button on the Home Screen

!

2) Press Blinking "Alarm"
Button on the Service Screen

Current Alarm

History of all Alarms.
(up to 25 Alarms)

3) Alarm will be listed on
Alarm Screen

The following page details
Alarm code

18

Troubleshooting Alarm Codes

The Following Alarms will not Allow any Heating of Water.

Code Possible Causes What to Do

A008 Heater is not full of water Refer "To Fill the Water Heater" section of

this manual

A200 High Temperature ECO has tripped Refer to "Safety Control" section of this

manual

Improper Input Voltage supplied Refer to "Electrical Connections" section of

this manual

A103 Improperly installed or malfunctioning

Thermistor

A104 Improperly installed or malfunctioning

Thermistor

D001 Communication error between display and

control board

The Following Alarms will not Allow Heating using the Heat Pump System.

Code

A101 Improperly installed or malfunctioning

A102 Improperly installed or malfunctioning

A105 Improperly installed or malfunctioning

A106 Improperly installed or malfunctioning

A004 Malfunctioning Compressor Refer to "Replacement Parts" and/or

T005/A005

T006/A006

T007/A007

A500 Electronics Malfunction Refer to "Replacement Parts" and/or

Possible Causes What to Do

Thermistor

Thermistor

Thermistor

Thermistor

Refrigerant Levels Incorrect Refer to "Replacement Parts" and/or

Malfunctioning Compressor Refer to "Replacement Parts" and/or

Air Filter Clogged Refer to "Routine Preventative Mainte-

Evaporator Fan Malfunction Refer to "Replacement Parts" and/or

Refrigerant Levels Incorrect Refer to "Replacement Parts" and/or

Malfunctioning Compressor Refer to "Replacement Parts" and/or

Refrigerant Levels Incorrect Refer to "Replacement Parts" and/or

Refer to "Replacement Parts" and/or
"Service" sections of this manual

Refer to "Replacement Parts" and/or
"Service" sections of this manual

Refer to "Replacement Parts" and/or
"Service" sections of this manual

Refer to "Replacement Parts" and/or
"Service" sections of this manual

Refer to "Replacement Parts" and/or
"Service" sections of this manual

Refer to "Replacement Parts" and/or
"Service" sections of this manual

Refer to "Replacement Parts" and/or
"Service" sections of this manual

"Service" sections of this manual

"Service" sections of this manual

"Service" sections of this manual

nance" section of this manual

"Service" sections of this manual

"Service" sections of this manual

"Service" sections of this manual

"Service" sections of this manual

"Service" sections of this manual

19

Replacement Parts.

!

Instructions For Placing a Parts Order

Address parts orders to the distributor
or store where the heater was
purchased.

All parts orders should include:

The model and serial number of

the water heater from the rating
plate located on the tank jacket.

Specify voltage and wattage as

marked on the rating plate.

Part description (as noted below)

and number of parts desired.

CAUTION: For your safety DO
NOT attempt repair of electrical
wiring, heating elements, heat pump
or electronic controls. Refer repairs
to qualified service personnel.

Air Filter

Control Board

Display Assembly
(RemovedforClarication
of Replacement Parts)

Temperature & Pressure
Relief valve

Drain Valve

20

Upper
Thermistor
& ECO

Element

Lower
Thermistor

Element

Cavity Covers

Cavity Insert Instructions

The following instructions are intended for qualified

service personnel ONLY, and should only be done

when necessary.

In order to replace the ECO,thermistor or heating
element, remove the cavity insert crossbar by
following the instructions below:

Turn off the power to the water heater.

Remove the jacket access panel(s) and insulation.

Rotate the crossbar up and down until it breaks

away from the remainder of the cavity insert.
(See illustration to the left)

Discard the crossbar. It cannot and need not be

replaced.

Replace the ECO,thermistor and/or element

as necessary.

Replace the insulation, jacket access panel(s) and

plastic housing before turning on the power to
the water heater.

NOTICE: The cavity insert crossbar is necessary
for the manufacturing process only. The removal
of the crossbar will not interfere with the operation
of the water heater.

21

Wiring Diagram

22

Wiring Schematic

23

IF YOU NEED SERVICE

1. Should you have any questions about your new water heater, or if it
requires adjustment, repair, or routine maintenance, it is suggested that you
first contact your installer, plumbing contractor or previously agreed upon
service agency. In the event the firm has moved, or is unavailable, refer
to the telephone directory, commercial listings or local utility for qualified
service assistance.

2. Should your problem not be solved to your complete satisfaction, you
should then contact the Manufacturer’s National Service Department at
the following address:

1241 Carwood Court

Montgomery, Alabama 36117
Phone: [phone].

When contacting the manufacturer, the following information will be

requested:

a. Model and serial number of the water heater as shown on the rating

label located on front of the water heater.

b. Address where the water heater is located and physical location.
c. Name and address of installer and any service agency who performed

service on the water heater.

d. Date of original installation and dates any service work was performed.
e. Details of the problems as you can best describe them.
f. List of people, with dates, who have been contacted regarding your

problem.

24