Water Heaters
Electric Residential
Model: HE Series, GE Series, PE Series, SE Series
The purpose of this manual is twofold: one, for the contractor, to provide the installer
with basic directions and recommendations for the proper installation and adjustment
of the water heater; and two, for the owner–operator, to explain the features, operation,
safety precautions, maintenance and trouble shooting of the water heater. This
manual includes a parts list.
It is imperative that all persons who are expected to install, operate or adjust this
water heater read the instructions carefully so that they may understand how to perform
these operations. If you do not understand these instructions or any terms within it, seek
professional advice.
Any questions regarding the operation, maintenance, service or warranty of this
water heater should be directed to the seller from whom it was purchased. If
additional information is required, refer to the section “If You Need Service….”
Do not destroy this manual. Please read carefully and keep in a safe place for
future reference.
Recognize this symbol as an indication of Important Safety Information!
California Proposition 65 Warning: This product contains chemicals known to
the State of California to cause cancer, birth defects or other reproductive harm.
Single and Double Element Models,
Residential 20–120 Gallon
®
LISTED
786H
Part No. AP12168-7 (01/05) Pub. No. 49-50009-5 11-03 JR
Manufactured under trademark license by:
Rheem Manufacturing Company
P.O. Box 244020, Montgomery, AL 36124-4020
Printed in USA
Use & Care Manual
With Installation Instructions for the Installer
!
!
Safety Information
Safety Precautions . . . . . . 3, 4
Installation Instructions
Location . . . . . . . . . . . . . . . . . . 5
Water Connections . . . . . . . . 6
Electrical Connections . . . . . 8
Operating Instructions
Safety Controls . . . . . . . . . . . 12
Water Temperature . . . . . . . . 13
Care and Cleaning
Draining . . . . . . . . . . . . . . . . . . 14
Extended Shut-Down . . . . . . 14
Maintenance. . . . . . . . . . . . . . 14
Troubleshooting Tips
Before You Call
For Service. . . . . . . . . . . . . . . . 15
Customer Service
Parts List . . . . . . . . . . . . . . . . 16
Wiring Diagram . . . . . . . . . . . 18
Product Registration . . . . . . 19
2
Customer Service Troubleshooting Tips Care and Cleaning Operating Instructions Installation Instructions Safety Instructions
Inside you will find many helpful hints on how to use and maintain
your water heater properly. Just a little preventive care on your
part can save you a great deal of time and money over the life of
your water heater.
You’ll find many answers to common problems in the Before You
Call For Service section. If you review our chart of Troubleshooting
Tips first, you may not need to call for service at all.
READ THIS MANUAL
FOR YOUR RECORDS
Write the model and serial numbers here:
#
#
You can find them on a label on the appliance.
Staple sales slip or cancelled check here.
Proof of the original purchase date is needed to obtain service
under the warranty.
IMPORTANT!
Fill out and return the Consumer Product Registration Card that is
in the back of this manual.
If you do need service, you can relax knowing help is only a phone
call away. For service call 800-431-1549.
IF YOU NEED SERVICE
READ THE SAFETY INFORMATION
Your safety and the safety of others are very important. There
are many important safety messages in this manual and on your
appliance. Always read and obey all safety messages.
This is the safety alert symbol. Recognize this symbol
as an indication of Important Safety Information! This
symbol alerts you to potential hazards that can kill or
hurt you and others.
All safety messages will follow the safety alert symbol and either
the word “DANGER”, “WARNING”, “CAUTION” or “NOTICE”.
These words mean:
DANGER An imminently hazardous situation that will
result in death or serious injury.
WARNING A potentially hazardous situation that could
result in death or serious injury and/or
damage to property.
CAUTION A potentially hazardous situation that may
result in minor or moderate injury.
Notice: Attention is called to observe a specified
procedure or maintain a specific condition.
!
!
!
!
Safety Instructions Installation Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Customer Service
Time/Temperature Relationship in Scalds
Temperature Time To Produce a Serious Burn
120°F More than 5 minutes
125°F 11/2
to 2 minutes
130°F About 30 seconds
135°F About 10 seconds
140°F Less than 5 seconds
145°F Less than 3 seconds
150°F About 11/
2 seconds
155°F About 1 second
Table courtesy of Shriners Burn Institute
The chart shown above may be used as a guide
in determining the proper water temperature for
your home.
NOTICE: Households with small children, disabled,
or elderly persons may require a 120°F or lower
thermostat setting to prevent contact with “HOT”
water.
The temperature of the water in the heater is
regulated by the adjustable surface mounted
thermostat(s) located behind the jacket access
panel(s). Dual element heaters have two
thermostats. To comply with safety regulations
the thermostat(s) were set at 120°F before the
water heater was shipped from the factory.
The illustration at the left
shows the temperature
adjustment dial used
for setting the water
temperature.
Refer to the Operating
Instructions in this
manual for detailed
instructions in how to
adjust the thermostat(s).
DANGER: Hotter water increase the potential for
Hot Water SCALDS.
IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.
3
Reset button
Thermostat
protective
cover
Thermostat
dial pointer
WARNING!
WATER TEMPERATURE ADJUSTMENT
Safety and energy conservation are factors to be considered when selecting the water
temperature setting of water heater’s thermostat. Water temperatures above 125°F can
cause severe burns or death from scalding. Be sure to read and follow the warnings outlined
on the label pictured below. This label is also located on the water heater near the
thermostat access panel.
NOTICE: Mixing valves are available for reducing point of
use water temperature by mixing hot and cold water in
branch water lines. Contact a licensed plumber or the
local plumbing authority for further information.
!
DANGER
HOT
BURN
Water temperature over 125°F can
cause severe burns instantly or
death from scalds.
Children, disabled and elderly are
at highest risk of being scalded.
See instruction manual before
setting temperature at water
heater.
Feel water before bathing or
showering.
Temperature limiting valves are
available, see manual.
S
E
T
R
E
R
T
E
E
S
(66°C)
(52°C)
125°F
TURN OFF
POWER
BEFORE
SERVICING
90°F150°F
(32°C)
4
IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.
WARNING!
For your safety, the information in this manual must be followed to minimize the risk of fire
or explosion, electric shock, or to prevent property damage, personal injury, or loss of life.
Be sure to read and understand the entire Use and Care Manual before attempting to
install or operate this water heater. It may save you time and cost. Pay particular attention
to the Safety Instructions. Failure to follow these warnings could result in serious bodily
injury or death. Should you have problems understanding the instructions in this manual,
or have any questions, STOP, and get help from a qualified service technician, or the local
electric utility.
FOR INSTALLATIONS IN THE STATE OF CALIFORNIA
California Law requires that residential water heaters must be braced, anchored or
strapped to resist falling or horizontal displacement due to earthquake motions. For
residential water heaters up to 52 gallon capacity, a brochure with generic earthquake
bracing instructions can be obtained from: Office of the State Architect, 400 P Street,
Sacramento, CA 95814 or you may call 916-324-5315 or ask a water heater dealer.
However, applicable local codes shall govern installation. For residential water heaters
of a capacity greater than 52 gallons, consult the local building jurisdiction for acceptable
bracing procedures.
READ AND FOLLOW THIS SAFETY INFORMATION
CAREFULLY.
SAVE THESE INSTRUCTIONS
Customer Service Troubleshooting Tips Care and Cleaning Operating Instructions Installation Instructions Safety Instructions
Have the installer show you the location of the circuit breaker and how to shut it
off if necessary. Turn off the circuit breaker if the water heater has been
subjected to overheating, fire, flood, physical damage or if the ECO fails to shut
off.
● Read this manual entirely before
installing or operating the water heater.
● Use this appliance only for its intended
purpose as described in this Use and
Care Manual.
● Be sure your appliance is properly
installed in accordance with local codes
and the provided installation
instructions.
● Do not attempt to repair or replace any
part of your water heater unless it is
specifically recommended in this manual.
All other servicing should be referred to a
qualified technician.
SAFETY PRECAUTIONS
Installing the water heater.
The location chosen for the water heater must take into consideration the following:
Local Installation Regulations
This water heater must be installed in
accordance with these instructions, local
codes, utility codes, utility company
requirements or, in the absence of local
codes, the latest edition of the National
Electrical Code. It is available from some
local libraries or can be purchased from
the National Fire Protection Association,
Batterymarch park, Quincy, MA 02269
as booklet ANSI/NFPA 70.
Location
Locate the water heater in a clean dry
area as near as practical to the area of
greatest heated water demand. Long
uninsulated hot water lines can waste
energy and water.
Place the water heater in such a manner
that the thermostat and element
access panels can be removed to permit
inspection and servicing such as removal
of elements or checking controls.
The water heater and water lines should
be protected from freezing
temperatures. Do not install the water
heater in outdoor, unprotected areas.
CAUTION: The water heater should
not be located in an area where leakage
of the tank or connections will result in
damage to the area adjacent to it or to
lower floors of the structure. Where
such areas cannot be avoided, it is
recommended that a suitable catch
pan, adequately drained, be installed
under the water heater.
A—Diameter of water
heater plus 2″ min.
B—Maximum 2″
NOTICE: Auxiliary catch pan MUST conform to local codes.
Catch Pan Kits are available from the store where the water
heater was purchased, or any water heater distributor.
B
A
To open drain, line
should be at least 3/4″
ID and pitched for
proper drainage.
5
Safety Instructions Installation Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Customer Service
Inspect Shipment
Inspect the water heater for possible damage. Check the markings on the rating
plate of the water heater to be certain the power supply corresponds to the water
heater requirements.
Installing the water heater.
6
Thermal Expansion
Typical Installation
Determine if a check valve exists in the inlet water line. It may have been installed
in the cold water line as a separate back flow preventer, or it may be part of a pressure
reducing valve, water meter or water softener. A check valve located in the cold water inlet
line can cause what is referred to as a “closed water system”. A cold water inlet line with
no check valve or back flow prevention device is referred to as an “open” water system.
As water is heated, it expands in volume and creates an increase in the pressure within
the water system. This action is referred to as “thermal expansion”. In an “open” water
system, expanding water which exceeds the capacity of the water heater flows back into
the city main where the pressure is easily dissipated.
A “closed water system”, however, prevents the expanding water from flowing back into
the main supply line, and the result of “thermal expansion” can create a rapid and
dangerous pressure increase in the water heater and system piping. This rapid pressure
increase can quickly reach the safety setting of the relief valve, causing it to operate during
each heating cycle. Thermal expansion, and the resulting rapid and repeated expansion and
contraction of components in the water heater and piping system can cause premature
failure of the relief valve, and possibly the heater itself. Replacing the relief valve will not
correct the problem!
The suggested method of controlling thermal expansion is to install an expansion tank in
the cold water line between the water heater and the check valve (refer to the illustration
below). The expansion tank is designed with an air cushion built in that compresses as the
system pressure increases, thereby relieving the over pressure condition and eliminating the
repeated operation of the relief valve. Other methods of controlling thermal expansion are
also available. Contact your installing contractor, water supplier or plumbing inspector for
additional information regarding this subject.
To electrical
distribution panel
Heat trap
6″ minimum
Heat trap
6″ minimum
To cold water
supply
Jacket access panel
Relief valve discharge line
to suitable open drain
Jacket access panel
Auxiliary catch pan
2″ maximum
Drain valve
Electrical junction box
(use only copper conductors)
Hot water outlet
to fixtures
6″ air gap
Anode
Shut-off valve
Union
Temperature and
pressure relief valve
Union
NOTICE: Do not apply heat
to the HOT or COLD water
connections. If sweat
connections are used,
sweat tubing to adapter
before fitting adapter to the
water connections on
heater. Any heat applied to
the water supply fittings
will permanently damage
the dip tube and/or heat
traps.
Customer Service Troubleshooting Tips Care and Cleaning Operating Instructions Installation Instructions Safety Instructions
Water Supply Connections
Refer to the illustration below for suggested typical installation. The installation of
unions or flexible copper connectors is recommended on the hot and cold water
connections so that the water heater may be easily disconnected for servicing if
necessary. The HOT and COLD water connections are clearly marked and are 3/4″ NPT
on all models. Install a shut-off valve in the cold water line near the water heater.
Thermal
expansion tank
(if required)
Vacuum Relief Valve
(Not Supplied)
If required, install per local codes
and valve manufacturer’s
instructions.
R
E
L
H
I
OT
V
A
E
L
V
E
F
COLD
WARNING: The pressure
rating of the relief valve
must not exceed 150 PSI,
the maximum working
pressure of the water
heater as marked on
the rating plate.
A new combination temperature and pressure relief valve, complying with the Standard for Relief Valves
and Automatic Gas Shut-Off Devices for Hot Water Supply Systems, ANSI Z21.22, is supplied and must
remain installed in the opening provided and marked for the purpose on the water heater. No valve of any
type should be installed between the relief valve and the tank. Local codes shall govern the installation of
relief valves.
Relief Valve
The BTUH rating of the relief valve must
not be less than the input rating of the
water heater as indicated on the rating
label located on the front of the heater
(1 watt=3.412 BTUH).
Connect the outlet of the relief valve
to a suitable open drain so that the
discharge water cannot contact live
electrical parts or persons and to
eliminate potential water damage.
Piping used should be of a type approved
for hot water distribution. The discharge
line must be no smaller than the outlet
of the valve and must pitch downward
from the valve to allow complete
drainage (by gravity) of the relief valve
and discharge line. The end of the
discharge line should not be threaded or
concealed and should be protected from
freezing. No valve of any type, restriction
or reducer coupling should be installed in
the discharge line.
To Fill the Water Heater
WARNING: The tank must be full of
water before heater is turned on. The
water heater warranty does not cover
damage or failure resulting from
operation with an empty or partially
empty tank. (Refer to the Certificate of
Limited Warranty for complete terms
and conditions.)
Make certain the drain valve is completely
closed.
Open the shut-off valve in the cold water
supply line.
Open each hot water faucet slowly to
allow the air to vent from the water
heater and piping.
A steady flow of water from the hot water
faucet(s) indicates a full water heater.
7
Safety Instructions Installation Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Customer Service
Condensation
Condensation can form on the tank
when it is first filled with water.
Condensation might also occur with a
heavy water draw and very cold inlet
water temperature.
This condition is not unusual, and will
disappear after the water becomes
heated. If, however, the condensation
continues, examine the piping and
fittings for possible leaks.
Additional information on this subject
may be found at www.rheem.com
under “Library”. Scroll down to the
Technical Service Bulletins 1300 Series
Section and choose Bulletin #1303.
8
Installing the water heater.
NOTICE: This guide recommends minimum branch circuit sizing and wire size based on National Electric Code.
Refer to wiring diagrams in this manual for field wiring connections.
Branch Circuit Sizing and Wire Size Guide
Total Water Recommended Over Current Protection Copper Wire Size AWG Based
Heater Wattage (fuse or circuit breaker amperage rating) on N.E.C. Table 310-16 (75°C)
208V 240V 277V 480V 208V 240V 277V 480V
3,000 20 20 15 15 12 12 14 14
4,000 25 25 20 15 10 10 12 14
4,500 30 25 25 15 10 10 10 14
5,000 30 30 25 15 10 10 10 14
5,500 35 30 25 15 8 10 10 14
6,000 40 35 30 20 8 8 10 12
8,000 50 45 40 25 8 8 8 10
9,000 – 50 45 25 – 8 8 10
10,000 – – 50 30 – – 8 10
11,000 – – 50 30 – – 8 10
12,000 – – – 35 – – – 8
Customer Service Troubleshooting Tips Care and Cleaning Operating Instructions Installation Instructions Safety Instructions
CAUTION: The presence
of water in the piping and
water heater does not
provide sufficient
conduction for a ground.
Non-metallic piping,
dielectric unions, flexible
connectors etc. can cause
the water heater to be
electrically isolated.
Electrical Connections
A separate branch circuit with copper
conductors, overcurrent protective device
and suitable disconnecting means must
be provided by a qualified electrician.
All wiring must conform to local codes
or latest edition of National Electrical
Code ANSI/NFPA 70.
The water heater is completely wired to
the junction box inside jacket at the top
front of the water heater. An opening for
1/2″ or 3/4″ electrical fitting is provided
for field wiring connections.
The voltage requirements and wattage
load for the water heater are specified
on the rating plate on the front of the
water heater.
The branch circuit wiring should
include either:
Metallic conduit or metallic
sheathed cable approved for use as
a grounding conductor and
installed with fittings approved for
the purpose.
Non-metallic sheathed cable,
metallic conduit or metallic
sheathed cable not approved for
use as a ground conductor shall
include a separate conductor for
grounding. It should be attached to
the ground terminals of the water
heater and the electrical
distribution box.
Water heater junction box.
Ground screw
Junction
box
cover
Wire connections
Conduit
connector
ARNING
W
WARNING
For increased energy efficiency, some
water heaters have been supplied with
two 24” sections of pipe insulation.
Please install the insulation, according
to the illustrations above, that best
meets your requirements.
R
E
L
I
E
F
V
A
L
V
E
C
O
LD
H
O
T
Typical vertical piping arrangement
R
E
L
I
E
F
V
A
L
V
E
C
O
L
D
H
O
T
Typical horizontal piping arrangement
Hot and Cold Pipe Insulation Installation
Safety Instructions Installation Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Customer Service
9
Insulation blankets, available to the
general public, for external use on
electric water heaters are not necessary.
The purpose of an insulation blanket is
to reduce the standby heat loss
encountered with storage tank heaters.
This water heater meets or exceeds the
National Appliance Energy Conservation
Act standards with respect to
insulation and standby loss
requirements making an insulation
blanket unnecessary.
The manufacturer’s warranty does not
cover any damage or defect caused by
installation, attachment or use of
any type of energy saving or other
unapproved devices (other than those
authorized by the manufacturer) into,
onto or in conjunction with the water
heater. The use of unauthorized energy
saving devices may shorten the life of
the water heater and may endanger life
and property.
The manufacturer disclaims any
responsibility for such loss or injury
resulting from the use of such
unauthorized devices.
CAUTION: If local codes require the
application of an external insulation
blanket to this water heater, pay careful
attention to the following so as not to
restrict the proper function and
operation of the water heater:
Do not cover the operating or warning
labels attached to the water heater or
attempt to relocate them on the
exterior of insulation blanket.
Do not apply insulation to the top of
the water heater. this could interfere
with the safe operation of the
electrical junction box.
Do not cover the jacket access
panel(s) to the thermostat(s) and
heating element(s), or pressure and
temperature relief valve.
Inspect the insulation blanket
frequently.
WARNING: If local
codes require external
application of insulation
blanket kits the
manufacturer’s
instructions included
with the kit must be
carefully followed.
Insulation Blankets
10
Customer Service Troubleshooting Tips Care and Cleaning Operating Instructions Installation Instructions Safety Instructions
Installing the water heater.
For increased energy efficiency, some
water heaters have been supplied with
a 2-3/8” section of pipe insulation.
Please install the insulation, according
to the illustrations above, that best
meets your requirements.
Slip the insulation cover over the T&P
Valve through the center hole and align
the hole in the side with the opening of
the T&P Valve.
R
E
L
I
E
F
V
A
L
V
E
C
O
L
D
H
O
T
Typical top connection arrangement
Typical side connection arrangement
Relief Valve Insulation Installation
CAUTION: Ensure the
T&P Valve opening is not
obstructed by the
insulation.
Heat Trap
For increased energy efficiency, some
water heaters have been supplied with
factory installed heat traps in the hot
outlet line and cold water inlet line.
NOTICE: Do not apply heat to the hot or
cold water connections. If sweat
connections are used, sweat tubing to
adapter before fitting adapter to the
water connections on heater. Any heat
applied to the water supply fittings will
permanently damage the dip tube
and/or heat traps.
11
Installation checklist.
Water Heater Location
■ Close to area of heated water
demand.
■ Indoors and protected from
freezing temperatures.
■ Area free of flammable vapors.
■ Sufficient fresh air supply for
proper operation of water heater.
■ Provisions made to protect area
from water damage.
■ Sufficient room to service heater.
Water Supply
■ Water heater completely filled
with water.
■ Air purged from water heater and
piping.
■ Water connections tight and
free of leaks.
Relief Valve
■ Temperature and Pressure Relief
Valve properly installed and
discharge line run to open drain.
■ Discharge line protected from
freezing.
Wiring
■ Power supply voltage agrees with
water heater rating plate.
■ Branch circuit wire and fusing or
circuit breaker of proper size.
■ Electrical connections tight and
unit properly grounded.
Safety Instructions Installation Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Customer Service
12
Customer Service Troubleshooting Tips Care and Cleaning Operating Instructions Installation Instructions Safety Instructions
Safety Precautions
Do turn off power to water heater
if it has been subjected to over
heating, fire, flood, physical
damage.
Do Not turn on water heater
unless it is filled with water.
Do Not turn on water heater if
cold water supply shut-off valve is
closed.
If there is any difficulty in
understanding or following the
Operating Instructions or the
Care and Cleaning section, it is
recommended that a qualified person
or serviceman perform the work.
Operating the water heater.
CAUTION: Hydrogen gas can be produced in a hot water system served by this water heater that has not been
used for a long period of time (generally two weeks or more). HYDROGEN GAS IS EXTREMELY FLAMMABLE!! To
dissipate such gas and to reduce risk of injury, it is recommended that the hot water faucet be opened for several
minutes at the kitchen sink before using any electrical appliance connected to the hot water system. If hydrogen
is present, there will be an unusual sound such as air escaping through the pipe as the water begins to flow. Do
not smoke or use an open flame near the faucet at the time it is open.
Safety Controls
The water heater is equipped with a
combination thermostat and temperature
limiting control (ECO) that is located
above the heating element in contact
with the tank surface. If for any reason
the water temperature becomes
excessively high, the temperature
limiting control (ECO) breaks the power
circuit to the heating element. Once the
control opens, it must be reset manually.
CAUTION: The cause of the
high temperature condition must
be investigated by qualified service
technician and corrective action
must be taken before placing the
water heater in service again.
To reset the temperature limiting
control:
Turn off the power to the water
heater.
Remove the jacket access panel(s)
and insulation.
The thermostat protective cover
should not be removed.
Press the red RESET button.
Replace the insulation and jacket
access panel(s) before turning on
the power to the water heater.
WARNING: If the water
heater has been subjected
to flood, fire, or physical
damage, turn off power and
water to the water heater.
Do not operate the water
heater again until it has
been thoroughly checked by
qualified service personnel.
13
If adjustment is necessary…
Turn off the power to the water
heater.
Remove the jacket access panel(s)
and insulation exposing the
thermostat(s).
The thermostat protective cover(s)
should not be removed.
Using a small screwdriver, set the
thermostat(s) dial pointer(s) to
the desired temperature.
Replace the insulation and jacket
access panel(s). Turn on the power
to the water heater.
Type 59T thermostat and
protective cover.
Time/Temperature Relationship in Scalds
Temperature Time To Produce a Serious Burn
120°F More than 5 minutes
125°F 11/2 to 2 minutes
130°F About 30 seconds
135°F About 10 seconds
140°F Less than 5 seconds
145°F Less than 3 seconds
150°F About 11/
2 seconds
155°F About 1 second
Table courtesy of Shriners Burn Institute
DANGER: There is a hot
water scald potential
if the thermostat is set
too high. Households with
small children, disabled, or
elderly persons may
require a 120°F or lower
thermostat setting to
prevent contact with
HOT water.
Water Temperature Setting
The temperature of the water in the
water heater can be regulated by setting
the temperature dial of the adjustable
surface mounted thermostat(s) located
behind the jacket access panel(s).
Dual element heaters have two
thermostats.
Safety and energy conservation are
factors to be considered when selecting
the water temperature setting of the
water heater’s thermostat(s). The lower
the temperature setting, the greater the
savings in energy and operating costs.
To comply with safety regulations the
thermostat(s) are factory set at 120°F
or less where local codes require. This is
the recommended starting point.
Water temperatures above 125°F
can cause severe burns or death from
scalding. Be sure to read and follow the
warnings outlined in this manual and on
the label on the water heater. This label
is located on the water heater near the
thermostat access panel.
Mixing valves for reducing point of use
water temperature by mixing hot and
cold water in branch water lines are
available. Contact a licensed plumber or
the local plumbing authority for further
information.
The chart below may be used as a guide
in determining the proper water
temperature for your home.
Reset button
Thermostat
protective
cover
Thermostat
dial pointer
Safety Instructions Installation Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Customer Service
(66°C)
R
T
E
S
E
T
R
(52°C)
125°F
TURN OFF
POWER
BEFORE
SERVICING
E
S
E
90°F150°F
(32°C)
14
Routine Preventative Maintenance
Properly maintained, your water heater
will provide years of dependable troublefree service.
It is suggested that a routine preventive
maintenance program be established
and followed by the user.
It is further recommended that a
periodic inspection of the operating
controls, heating element and wiring
should be made by service personnel
qualified in electric appliance repair.
Most electrical appliances, even when
new, make some sound when in
operation. If the hissing or singing
sound level increases excessively, the
electric heating element may require
cleaning. Contact a qualified installer or
plumbing contract to inspect.
At least once a year, lift and release the
lever handle on the temperature pressure
relief valve, located near the top of the
water heater, to make certain the valve
operates freely. Allow several gallons to
flush through the discharge line to an
open drain.
A water heater’s tank can act as a
setting basin for solids suspended in
the water.It is therefore not uncommon
for hard water deposits to accumulate in
the bottom of the tank. It is suggested
that a few quarts of water be drained
from the water heater’s tank every month
to clean the tank of these deposits.
Rapid closing of faucets or solenoid
valves in automatic water using
appliances can cause a banging noise
heard in a water pipe. Strategically
located risers in the water pipe system
or water hammer arresting devices can
be used to minimize the problem.
The anode rod should be removed from the
water heater’s tank annually for inspection
and replaced when more than 6″ of core
wire is exposed at either end of the rod.
Make sure the cold water supply is
turned off before removing anode rod.
NOTICE: Do not remove the anode rod
from the water heater’s tank, except for
inspection and/or replacement,
as operation with the anode rod
removed will shorten the life of the
glass lined tank and will exclude
warranty coverage.
Care and cleaning of the water heater.
Draining the Water Heater
CAUTION: Shut off power to the
water heater before draining water.
DANGER: Before manually operating
the relief valve, make certain no one will
be exposed to the hot water released
by the valve. The water drained from
the tank may be hot enough to present
a scald hazard and should be directed
to a suitable drain to prevent injury or
damage.
In order to drain the water heater, turn
off the cold water supply. Open a hot
water faucet or lift the handle on the
relief valve to admit air to the tank.
Attach a garden hose to the drain valve
on the water heater and direct the
stream of water to a drain. Open the
valve.
Vacation and Extended Shut-Down
If the water heater is to remain idle for an
extended period of time, the power and
water to the appliance should be turned
off to conserve energy and prevent a
build-up of dangerous hydrogen gas.
The water heater and piping should be
drained if they might be subjected to
freezing temperatures.
After a long shut-down period, the water
heater’s operation and controls should
be checked by qualified service personnel.
Make certain the water heater is
completely filled again before placing it
in operation.
NOTICE: Refer to the
Hydrogen Gas Caution in
the Operating Instructions.
DANGER: Before
manually operating the
relief valve, make certain
no one will be exposed to
the danger of coming in
contact with the hot water
released by the valve. The
water may be hot enough
to create a scald hazard.
The water should be
released into a suitable
drain to prevent injury or
property damage.
NOTICE: If the temperature
and pressure relief valve on
the hot water heater
discharges periodically, this
may be due to thermal
expansion in a closed water
system. Contact
the water supplier or
your plumbing contractor
on how to correct this.
Do not plug the relief valve
outlet.
Customer Service Troubleshooting Tips Care and Cleaning Operating Instructions Installation Instructions Safety Instructions
15
Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the chart on this page
first and you may not need to call for service.
Problem Possible Causes What To Do
Rumbling noise Water conditions in your ● Remove and clean the heating elements.
home caused a build up of
scale or mineral deposits
on the heating elements.
Relief valve Pressure build up caused ● This is an unacceptable condition and must be
producing popping by thermal expansion corrected. Contact the water supplier or plumbing
noise or draining in a closed system. contractor on how to correct this. Do not plug the
relief valve outlet.
Rattling noise Internal heat trap ● This is normal for heat trap fittings when in operation
during periods fittings in operation. and does not indicate a need for service.
of water usage
Not enough or Water usage may have ● Wait for the water heater to recover after an abnormal
no hot water exceeded the capacity demand.
of the water heater.
A fuse is blown or a circuit ● Replace fuse or reset circuit breaker.
breaker tripped.
Electric supply may be off. ● Make sure electric supply to water heater and
disconnect switch, if used, are in the ON position.
The thermostat may ● See the Temperature regulation of the water heater
be set set too low. section of this manual.
Leaking or open hot ● Make sure all faucets are closed.
water faucets.
Electric service to your ● Contact the local electric utility.
home may be interrupted.
Improper wiring. ● See the Installing the water heater section of this
manual.
Manual reset limit (ECO). ● See the Temperature regulation of the water heater
section of this manual.
Cold water inlet ● This is normal. The colder inlet water takes longer
temperature may be to heat.
colder during the
winter months.
Water is too hot The thermostat ● See the Temperature regulation of the water heater
is set too high. section of this manual.
CAUTION: For your safety DO NOT attempt repair of electrical wiring, thermostats,
heating elements or other safety devices. Refer repairs to qualified service personnel.
Safety Instructions Installation Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Customer Service
16
Customer Service Troubleshooting Tips Care and Cleaning Operating Instructions Installation Instructions Safety Instructions
Replacement Parts.
For 20–120 gallon models with single and double elements.
Instructions For Placing a Parts Order
To place orders using a Visa/MasterCard
call 800-431-1549.
All parts orders should include:
The model and serial number of the
water heater from the rating plate.
Specify voltage and wattage as
marked on the rating plate.
Part description (as noted below)
and number of parts desired.
CAUTION: For your safety DO NOT
attempt repair of electrical wiring,
thermostat(s), heating elements or
other operating controls. Refer repairs
to qualified service personnel.
Relief valve
Junction box cover
Upper thermostat (on double element models only)
Thermostat bracket
(on double element
models only)
Jacket
access panel
Heating element
gasket
Cavity
insulation
Thermostat
bracket
Drain valve shroud
Drain valve
Plate cover
Upper thermostat protective cover
(on double element models only)
Cavity insulation
Dip tube
Anode rod
Dip tube gasket
Heating element
(on double element
models only)
Lower thermostat
Lower
thermostat
protective cover
Heating element gasket
(on double element
models only)
Heating element
**Nipple
**Heat Trap
**Nipple
**Heat Trap
**Not supplied on all models
17
Cavity Insert Instructions
The following instructions are intended for
qualified service personnel ONLY, and should
only be done when necessary.
In order to replace the thermostat or heating element,
remove the cavity insert crossbar by following the
instructions below:
Turn off the power to the water heater.
Remove the jacket access panel(s) and insulation.
Rotate the crossbar up and down until it breaks
away from the remainder of the cavity insert.
(See illustration to the left)
Discard the crossbar. It cannot and need not be
replaced.
Replace the thermostat and/or element as
necessary.
Replace the insulation and jacket access panel(s)
before turning on the power to the water heater.
NNOOTTIICCEE:: TThhee ccaavviittyy iinnsseerrtt ccrroossssbbaarr iiss nneecceessssaarryy
ffoorr tthhee mmaannuuffaaccttuurriinngg pprroocceessss oonnllyy.. TThhee rreemmoovvaall
ooff tthhee ccrroossssbbaarr wwiillll nnoott iinntteerrffeerree wwiitthh tthhee
ooppeerraattiioonn ooff tthhee wwaatteerr hheeaatteerr..
Safety Instructions Installation Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Customer Service
18
Wiring diagrams.
Wiring Diagrams for Type–59T Therm-o-disc Thermostats
Single Element Models Double Element Models
Customer Service Troubleshooting Tips Care and Cleaning Operating Instructions Installation Instructions Safety Instructions
G*
L1
L2
BLACK
1 3
2
1
2
BLACK
RED
4
BRANCH CIRCUIT
TO ELECTRICAL
DISTRIBUTION PANEL
240 V.
BOX
JUNCTION
THERMOSTAT
& HIGH TEMP.
LIMIT (ECO)
RED
HEATING
ELEMENT
BLACK
YELLOW
G*
L1
1 3
2
1
2
L2
RED
4
4
BRANCH CIRCUIT
TO ELECTRICAL
DISTRIBUTION PANEL
240 V.
BOX
JUNCTION
UPPER THERMOSTAT
& HIGH TEMP. LIMIT
BLUE
UPPER
HEATING
ELEMENT
RED
BLACK
(ECO)
LOWER
HEATING
ELEMENT
BLACK
LOWER
1
THERMOSTAT
2
19
Rheem Manufacturing Company
Warranty Registration Department
P.O. Box 34070
Louisville, KY 40232-4070
Please place in envelope and mail to:
✁
Cut here
✁
Cut here
20
✁
Cut here
Consumer Product Ownership Registration
Follow these three steps to protect your
new appliance investment:
If you require service, call 800-431-1549.
123
Model Number Serial Number
Consumer Product Ownership Registration
Model NumberW
ater Heater
Serial Number
Important
Mail
Today!
First
Name
Mr. ■■ Ms. ■■ Mrs. ■■ Miss ■■
Street
Address
City
State
Date Placed
In Use
Month
Day
Year
Zip
Code
Apt. #
Last
Name
Phone
Number
__
Complete and mail
this Consumer
Product Ownership
Registration today.
After mailing the
registration below,
store this document
in a safe place. It
contains information
you will need should
you require service.
Read your Owner's
Manual carefully.
It will help you
operate your new
appliance properly.
NOTICE: Failure to complete and return this card does not diminish your limited warranty rights.
Loading...