TeleCare may be activated at any time. The member doesn’t have to be present.
1. Click Login
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2. Enter your credentials
3. Click Ok to close notification
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4. Click Activate client
7. Click Acoustical Parameters tab
8. Select Coupling Type
• Select Click Dome / Eartip 3.0 or Earmold
3.0
9. Select Mold Type
• Select Eartip or Sleeve
10. Click Fitting Formula tab
11. Select Fitting Formula
12. Select Experience level
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5. Enter the Member’s smart phone number
You may check the Continue without mobile
number box if the app is going to be used on
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a tablet.
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6. If using a phone, the member will get a text
message with a single use connection code.
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If using a tablet, you may provide the code.
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13. Click First Fit
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Page 3
Soundpro 2.0
Basic Tuning
Customizing Soundpro 2.0
Soundpro Mode
The default setting, Balanced Focus, should
be maintained during First Fit. If changes are
required during follow up visits, proceed as
follows:
1. To shift the focus toward environmental
sounds, move the slider to the left. You have
3 steps available.
This classification will more often choose
microphone modes with less directionality.
This is more beneficial for people that
require full processing support only in very
demanding situations.
2. To increase the focus on speech components,
move the slider to the right. You have 3 steps
available.
This classification will more often choose
microphone modes with more directionality
and stronger noise reduction.
This is more beneficial for people that face
challenges understanding speech even at
low noise levels.
Basic Tuning
Use the Basic Tuning tab to make
adjustments for gain, loudness and comfort
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issues after First Fit.
• Master Gain adjusts overall gain for all
frequencies and input levels.
Note: the number indicates an average of
gain across all channels
• Soft Sounds adjusts the 50 dB curve
• Medium Sounds adjusts the 65 dB curve
Manual Offsets
Changing these offsets will affect all acoustic
environments where that component is present.
(i.e. Noise as part of Speech in Noise or Noise as
part of Background Noise, etc.).
3. Select the component to change
4. Select a number of handles
5. Click on the up or down arrows as needed
These changes are made in 1 dB steps
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• Loud Sounds adjusts the 80 dB curve
• Speech increases / decreases gain for
speech intelligibility
• Too Sharp increases low and mid and
decreases high frequencies.
• Too Muffled decreases low and mid and
increases high frequencies
Manual Offsets - Bluetooth
You may adjust the audio streaming response
for Bluetooth phone and TV streaming
independently. The changes will carry over to
the Audio Streaming in tab under Fine Tuning
also.
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Fine Tuning - Amplification Settings
Fine Tuning - Noise Reduction / Microphone
Fine Tuning
Fine Tuning is divided in multiple tabs to make
detailed adjustments to most features of the
hearing aids.
It is divided into:
• Amplification
• Noise Reduction/Microphone
• Bandwidth Features
• Precision REM
• Fitting Assistant
• Audio Streaming/Bluetooth
Loudness
Use this tab to control gain and compression
1. Handles: Click to change the number of
channels available to modify
2. Click in the box of the channel you wish to
modify
3. Adjust the loudness in 1 or 3 dB steps
Noise Reduction
Noise reduction is primarily controlled by
Soundpro 2
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It is recommended to leave it on Automatic
Noise Reduction in program 1 (Automatic).
1. To modify Noise Reduction uncheck the
Automatic Noise Reduction Box (unchecked
by default in programs 2 through 6)
2. Click on the Manual Noise Reduction tab
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3. Change from Min to Med or Max as preferred
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4. If the wearer prefers not to have noise
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management, uncheck the box to the left of
the option to turn off
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It is not recommended to deactivate Noise
Management, Wind Noise Cancellation or
Lasso Function
You may quickly adjust several channels
simultaneously
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Sound Smoothing.
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1. Click and drag to lasso specific channels/
loudness levels #3 currently)
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Quick Selection Function
2. Click top left box to lasso and adjust all
channels and loudness levels simultaneously
( curently 5)
3. Click LI50, LI65 or LI80 to lasso and adjust all
channels for that level (6)
4. Click the gray box above the channel to
adjust all loudness levels for that frequency
range
5. Adjust the loudness in 1 or 3 dB steps (7/8)
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Microphones
Microphones are completely controlled by
Soundpro 2.0 in program 1.
To adjust microphones in programs 2 through 6:
1. Select the program where you want to
change the microphone settings
2. Click on a microphone option
Options may vary depending on the
program selected.
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Intelligent Feedback Preventer
Loading Demo & Previous Settings
Feedback Reduction Strategies
If feedback conditions exist there are several ways to make adjustments.
Strategy 1
Intelligent Feedback Preventer
1. This feature is on Fast by default for
maximum
You may change from Fast (default) to Slow
for people that require specialized sound
processing, such as musicians.
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Strategy 2
Perform a Critical Gain Measurement and
Optimize
Insert hearing aids into the wearer’s ears.
Loading Previous or Demo Settings
into Both Hearing Aids of a Binaural
Fitting
1. Open the desired Noah session
-Connexx will open in simulation mode
2. Click the Connect icon to program
the hearing aids
3. Select Use session data
4. Click OK
Loading Previous Settings into One Hearing
Aid of a Binaural Fitting
1. Open the desired Noah session
-Connexx will open in simulation mode
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1. Click on Critical Gain Tab in the First Fit
screen to open
2. Click on Start
• The system will optimize the Automatic
program. As other programs are added, they
will also be optimized if required.
Optimizing may or may not affect the gain
of the hearing aid. If there is a significant
overlay of the critical gain area and the
hearing aid response, it is advisable to
consider changing to a different style of
dome, sleeve or custom mold and recalculate
the fit.
3. Repeat for the other ear
In situations where the current settings are
prone to feedback, optimization may affect
the hearing aid’s response to the point
of being unable to reach targets on REM.
In this situation, change your Acoustical
parameters (both physically and in the
software) and/or receiver power.
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2. Click Service in the toolbar
3. Select Program left hearing instrument or
Program right hearing instrument
4. Select OK in Service Programming
window
Successful completion will be noted.
The session will remain in simulation mode, but
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the hearing aids have been reprogrammed and
the settings will be saved in the hearing aids.
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Page 6
Rexton App
Remote Services
Download the Rexton App to your iPhone or Android smart phone before your fitting.
Download Instructions
1. Go to your app store
2. Type Rexton App in search bar
3. Tap “Get” (or cloud icon) or “Install”
4. Follow the instructions on screen
Rexton App Controls
1. Program change
2. Mask Mode
3. Volume change
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4. Sound Balance (Treble and Bass)
5. TV Streaming *
6. Directional hearing
7. Battery status
8. Rexton Assist
* Accessory required
The Rexton app allows you to visit your Costco dispenser for hearing aid adjustments from anywhere after your initial fitting - without
having to return to the hearing center.
Your Costco dispenser can walk you through the one-time activation at your fitting or you can activate later should you want a remote
support session.
How to activate TeleCare
1. Tap Menu
2. Tap Settings
3. Tap App Settings
4. Tap Connect to TeleCare
Accept Terms and allow microphone and camera acess
5. Enter Activation Code (provided by dispenser or text
message)
6. Tap Ok
You are now ready for remote appointments
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Preparing for a Virtual Appointment
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• Fully charge your hearing aids and phone
• Be in an area that has a strong cell signal (3 or more
bars)
• Have your Rexton app open at appointment time
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Rexton Assist Overview
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Attending Your Appointment
1. Accept incoming call from your dispenser (Costco)
2. Tap Ok to allow adjustments to your hearing aids
Discuss your concerns while adjustments are made
3. Your Costco dispenser will end the call when complete
Restart your hearing aids (via rocker switch or charger)
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The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of suc h marks b y Sivanto s GmbH is under license. Other trade marks and trade names ar e those of their
respe ctive owner s. Apple and th e Apple logo are t rademarks o f Apple Inc., r egistered in the U. S. and other cou ntries. App Sto re is a servic e mark of Apple Inc . Google Play is a t rademark of G oogle
Inc. “Made for iPhone” and “Made for iPa d” mean that an electronic ac cessory has b een designed to connect specifically to iPhone or iPad, respectiv ely, and has been certified by the developer to
meet Ap ple perform ance standar ds. Apple is not r esponsible for th e operation of thi s device or its co mpliance with sa fety and regul atory standa rds. Please no te that the use of this ac cessory w ith
iPhone or iPad may af fect wireles s performance. iPad, iPhone are trademark s of Apple Inc., register ed in the U.S . and other countries.
1011
Made for A ndroid , ASHA protocol.
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Page 7
RELY ON
REXTON
It’s a tough world out there, and even tougher when your
hearing starts to go. At Rexton, we won’t let hearing loss hold
you back. Good hearing is critical: From getting the job done, to
getting home safely and being there for the people who count
on you, we know what’s at stake. That’s why we work hard to
deliver proven hearing technology in the most reliable way.
We understand what reliability means in real life, and make
practical, easy-to-use products you can count on. Our hearing
aids have been getting the job done since 1955, so whatever
life throws at you, you can rely on Rexton.
The Bluetooth® wo rd mark and logos are own ed by the Bluetooth SI G, Inc. and any use of such marks by Sivantos GmbH is un der license. Other trademarks and trade names ar e those
of their re spective own ers. Apple and the Apple logo are trademarks of Apple Inc., regis tered in the U.S. and other cou ntries. App Stor e is a service mar k of Apple Inc. Go ogle Play is
a trademark of Google Inc . “Made for iPhone” and “Made for iPad” mean that an electronic accessor y has been designed to connect spe cifically to iPhone or iPad, r espectively, and has
been certified by the developer to meet Apple performance stand ards. A pple is not responsible for the operation of this device or its compliance with safet y and regulator y standards.
Please note that the use of this accessory with iPhone or iPad may af fect wireles s performance. iPad, iPhone are trademark s of Apple Inc., register ed in the U.S . and other countries.