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Device messages
Device message/possible cause Solution
High leak detected, check your water tub, tub seal or side cover
Humidifier may not be inserted properly. Make sure the humidifier is correctly inserted.
Humidifier seal may not be inserted properly. Open the humidifier and make sure that the seal is
correctly inserted.
High leak detected, connect your tubing
Air tubing may not be connected properly. Make sure the air tubing is firmly connected at both ends.
Mask may be fitted incorrectly. Make sure your mask is fitted correctly. See your mask
user guide for fitting instructions or use the Mask Fit
function to check your mask fit and seal.
System fault, refer to user guide, Error 004
Device may have been left in a hot environment. Allow to cool before re-use. Disconnect the power supply
and then reconnect it to restart the device.
Air filter may be blocked. Check the air filter and replace it if there are any
blockages. Disconnect the power supply and then
reconnect it to restart the device.
Air tubing may be blocked. Check the air tubing and remove any blockages. Press the
dial to clear the message and then press Start/Stop to
restart the device.
There may be water in the air tubing. Empty the water from the air tubing. Disconnect the
power supply and then reconnect it to restart the device.