Regency 4821 User Manual

i

Table of Contents

System Overview.................................................... 1

PINs (Personal ID Codes)....................................2

Code 2 ...................................................................... 2

Normal User............................................................. 2

Maintenance Code .................................................... 2

Installer Code........................................................... 3

Basic Touchpad Operation...................................4

Touchpad Buttons..................................................... 5

System Status Lights................................................. 7

Access Control Operation.....................................9

Opening an Access Controlled Door........................ 9

U

Using the Anti-Passback Feature....................... 9

U

Changing Door Lock/Unlock Schedules........... 10

U

Viewing Door Status ......................................... 11

Single-Area Operation ......................................... 12

U

Arming/Disarming the Entire System ............... 12

U

Arming/Disarming Perimeter Zones................. 13

U

Arming/Disarming with Entry/Exit Delays....... 13

U

Activating Auto Arm ......................................... 14

U

Cancelling Auto Arm........................................ 14

U

Bypassing Zones............................................... 15

U

Unbypassing Zones........................................... 16

U

Activating/Deactivating Code 2........................ 17

U

Activating/Deactivating the Chime Feature ..... 17

Multi-Area Operation............................................18

Special Information for Multi-Partition Maintenance

Personnel................................................................ 18

U

Arming/Disarming All Areas............................ 19

U

Arming/Disarming a Specific Area ................... 20

U

Arming/Disarming Perimeter Zones ................. 20

U

Arming/Disarming with Entry/Exit Delays....... 21

U

Activating Auto Arm ......................................... 22

U

Cancelling Auto Arm........................................ 23

U

Bypassing Zones............................................... 23

U

Unbypassing Zones........................................... 24

U

Activating/Deactivating Code 2........................ 25

U

Activating/Deactivating the Chime Feature ..... 25

Other Important Features.....................................27

U

Activating a Duress (Holdup) Alarm............27

U

Pressing the Emergency keys........................27

U

Adding, Changing, Removing Users.............27

Setting System Time and Date............................30

Set Time.................................................................. 30

Set Date .................................................................. 30

Viewing System Status .......................................31

Pressing the STAT Button....................................... 31

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ii

STATUS: LCD Display........................................... 31

Default LCD Display.............................................. 31

Viewing Zone Descriptions................................ 31

System Testing................................................... 32

U

Auto Test ........................................................... 32

U

Dialer Test........................................................ 32

Emergency Procedures ....................................... 33

In Case of Accidental Activation........................ 33

When an Alarm Occurs...................................... 33

Silencing Alarms................................................ 34

Troubleshooting................................................... 35

Identifying Sounds ............................................. 35

Power Outages (No AC Power) ......................... 36

Accidental Activation.........................................36

Touchpad Display Reads “System Trouble”...... 36

Not Ready Zones................................................ 36

System Messages................................................ 37

Terms Used in This Manual................................. 43

Quick Reference................................................... 45

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iii

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1

System Overview

Your Model 4821 security system can protect your
building using sensing devices such as door contact
switches and motion detectors. These devices
provide 24-hour electronic surveillance detection
and reporting.

The 4821 can monitor up to 400 separate zones,
which are simply protected areas in your building
such as doors and windows. Through touchpads and
audible signals, you can quickly identify which part
of your system is in alarm. You can also disarm
selected areas in your building, while other areas are
still armed.

Touchpads are normally installed in main office
areas and building entries for convenient operation.
Programmable in many ways, they provide an
extremely high degree of tamper-resistant security.

Access Control
The 4821 can provide controlled access at up to 24

door access stations.

Attempted Burglary (Intrusion)
It is important to arm your system whenever your

building is not occupied. You can arm and disarm
your system from any of the touchpads if you have
the appropriate access code.

Entry and exit delays give you an adjustable, pre­programmed amount of time to enter or leave after
arming or disarming the system without activating
alarms.

Fire and Smoke Detection (Not UL Listed)
Your system monitors for fire even when your

system is disarmed. When the system detects a fire,
a local alarm sounds and your installer’s central
station is notified.

Auxiliary Conditions
A variety of auxiliary alarms can be programmed to

be sent to the appropriate officials or environmental
service companies under prescribed conditions such
as non-medical emergencies and equipment
malfunctions.

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2

Your system can communicate information about
emergency conditions through the telephone lines to
a central monitoring station. If your system is
programmed to automatically notify the central
station when an alarm occurs, they will dispatch the
appropriate authorities to your building when they
receive a signal. See page 33 for more details.

Important

To comply with industry standards, this product is

equipped with line seizure. This means that any time

the system dialer needs to communicate with the

central station, you cannot use any telephones that

are on the same lines as the security system.

If the phone is in use when the dialer needs to contact

the central station, a warning tone will sound for 10

seconds before the system seizes the line.

This condition will normally last less than one

minute, but under faulty telephone circuit conditions,

could last as long as 15 minutes.

PINs (Personal ID Codes)

A PIN is a confidential 4- to 8-digit number you
enter on a system touchpad that enables you to
perform various system functions, including door
access. Your installer will program the PINs you
need to operate your system.

Code 2

(Lowest Privilege Level)

This code enables a temporary user of your system
to arm and disarm, but it can be used only when the
Code 2 function is active (see page 16 or 25). Code
2 users can operate the system only during a
timeframe that is determined by the main user.

Normal User

Normal users can arm and disarm the system and
perform most functions described in this manual.

Maintenance Code

This access code has the same capabilities as a
Normal user, but also enables users to run system

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3

tests, upload/download software changes, and add or
delete users to the system.

Note: Your installation company representative can
tell you how to perform these functions.

Installer Code

(Highest Privilege Level)

Your system installer uses this code to install and
initially program your system. It provides access to
all system functions, both from the touchpads and
from the central station (through the telephone lines).
If you do not want the installation company to have
access to your system once it has been installed, ask
the installer for the installation code and instructions
for changing it. Once you change the code, only you
can arm and disarm the system. If you need to
change the programming of your system, you will
have to give the installation company the new code.
Talk to your installer; there are many reasons why
you might want your installation company to be able
to access your system at any time.

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4

Basic Touchpad Operation

Your system can display two messages, each with two lines of text, that alternately display on all of your touchpad
LCDs. These messages often include the date and time, but you can have your installer customize them for you.
One steady message can also be displayed. For some installations, an interactive menu displays the options
available to you on the second line of the LCD. The display rate of these options is programmable.

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5

Touchpad Buttons

For operating an access controlled
door.

Activates/deactivates interior zones.
Used to bypass individual zones and

to check which zones have been
bypassed.

Displays event history. This key is
typically used only by your system
installer.

Enables Code 2 users to arm or
disarm the system.

Silences alarm/trouble sounds at
speakers and touchpads. In the
interactive menu system, the LCD
indicates whether it will silence all
areas or the area that you are in.
Also exits some menus.

Controls whether or not a chime tone
will sound when someone enters a
Chime zone while the system is
disarmed.

Erases a mistake made while
entering a code or command.

Toggles zone status between delayed
and instant. When the system is
armed and the NO DELAY LED is
on, zones programmed for entry and
exit delay will be instant.

Police key. If enabled through
programming, transmits an alarm to
the central station for dispatching the
police. This key must be held for
one full second.

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6

Fire key. If enabled through
programming, transmits an alarm to
the central station for dispatching the
fire department. This key must be
held for one full second.

Auxiliary key. If enabled through
programming, transmits a special
alarm to the central station for
dispatching the proper authorities.
This key must be held for one full
second.

To arm (turn ON) your
system, enter your code and
press this button.

To disarm (turn OFF) your
system, enter your code and
press this button.

Other number keys are for entering
numeric data, typically PIN / access
codes.

In programming mode, accepts
programmed options (similar to an
Enter key on a computer). Also
exits interactive menus.

View system status. Displays active
alarms and trouble conditions. Also
displays Not Ready zones.

Note: The

TEL

and

ICOM

keys appear on the

touchpad but are not used.

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System Status Lights

The light-emitting diodes (LEDs) reflect only the areas controlled by the touchpad.

Figure 2. System Status Lights

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9

Access Control Operation

Opening an Access Controlled Door

To open a door

Present your card to the card reader. You will hear a
click and the red LED will turn on indicating that the
door can be opened.

OR

Press

DOOR

plus your PIN.

To open a door for another person

This operation would apply at a door station where a
receptionist, security guard, or other person “buzzes
in” another person after identification.

Enter the device ID number of the door, then press

DOOR

and your PIN. You may hear a click or other

sound indicating that the door can be opened.

U

To open a high security door

High security doors are used to secure areas within
an installation that not all employees are allowed to

access. Both a card and a PIN are required to gain
access.

Present your card. The touchpad will display

ENTER

CODE

. Enter your PIN.





Using the Anti-Passback Feature

DOOR ENTR

Menu

Anti-passback means preventing one user from
giving access to another person by passing

back

his
or her card after accessing a door. When the anti­passback feature is used, the system keeps track of
each user in the building. A user cannot enter twice;
he or she must follow every Entry with an Exit.

The

DOOR ENTR

menu is for changing users’ anti-

passback status so that they can access or be
prevented from accessing the system.

Press

DOOR ENTR

[Code].

The menu options shown on the next page will begin
displaying.

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1 - User Status

Use to check the user’s current status (for example,
Inside or Outside).

2 - Forgive

Forgive means allow the user to enter or exit a door
even though the system has detected a problem with
the user’s anti-passback status.

3 - Lockout User

Change the user’s status so he or she will be unable
to enter the building.

4 - Num User In

Use this option to see how many users, according to
the system, are currently inside the building.

5 - Forgive All

Reset anti-passback status and allow all users to
enter the next time they attempt door access.

MUTE - Exit

Press

MUTE

to exit the menu.





Changing Door Lock/Unlock Schedules

DOOR BYPS

Menu

This menu is for changing door access schedules
from the touchpad. You can use this feature to
temporarily override door schedules. Any operations
made using the touchpad will be overridden the next
time the schedule for the door takes effect.

To activate the door schedule menu:
From the touchpad assigned to the current door,

press

DOOR BYPS

[Code].

From any touchpad, enter the number of the door,

DOOR DOOR

[Code]. For example, to access Door

#4, press

4 DOOR BYPS

[Code].

The status of the door will display for a few seconds,
then a menu with the following options will begin
scrolling.

0 - Unlock Door

Unlocks the door until the next scheduled lock time.
Use this option to unlock a door that is currently

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11

scheduled to be locked. All users will be able to
access the door.

9 - Lock Door

Locks the door until the next scheduled unlock time.
Use this option to lock a door that is currently
scheduled to be unlocked. No users will be able to
access the door without a card or PIN.

1 - To Sched

Restores the selected door to its scheduled setting.

2 - All Sched

Restore all doors to their scheduled settings.

3 - All Locked

Lock all doors. Overrides all door schedules.

4 - Select Door

Select another door to lock or unlock.

5 - Access Door

Open a door to allow individual access (not the same
as unlocking).

STAT - STATUS

View the status of the door.





Viewing Door Status

Press

DOOR STAT

[Code] to view status of a door.

A list of doors and their locked/unlocked status
displays.

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Single-Area Operation

Note: Multi-area instructions are on page 18.

For a typical single-area installation, pressing a
button on the touchpad simply toggles the function
on or off (see page 5 for touchpad button
descriptions). However, depending on how the
installer programs your system, the touchpad may
prompt you to first enter a code or enable you to use
interactive menus to activate functions.

Since the operating instructions for a toggle system
vary slightly from a menu system, both methods of
operation are included in this section. Your installer
can tell you what method to use and check (;)
which options are programmed for your system.

U

U

Arming/Disarming the Entire System

When your system is armed, your building is
protected so that alarms will sound if the system
senses an intruder.

When your system is disarmed, you can move freely
throughout the premises without causing an alarm.

U

Toggle Method

Enter your code.
Your system may be programmed to automatically

arm the interior zones when you enter your code. If
your system is not programmed this way, first press

INT

to arm the interior zones.

U

Menu Method

Users can arm/disarm only the areas they can access.

1. Enter a code. A STATUS: display on the LCD

indicates that you are in the interactive menus
(see page 31 for system status messages).

2. If your system is not programmed to

automatically arm the interior zones when you
arm the system, press

INT 9

to turn on interiors

or

INT 0

to turn off interiors.

3. Press

to arm or to disarm.

What Happens

The LCD will return to the normal display.

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13

When you arm the entire system, the ARMED and
INTERIOR LEDs are on.

When you disarm the entire system, the ARMED
and INTERIOR LEDs are off and the green READY
LED is on.





Arming/Disarming Perimeter Zones

If desired, you can arm only the perimeter zones,
enabling free movement throughout interior zones.

U

Toggle Method

1. Enter your code.

2. If your system is programmed to automatically
arm the interior zones when you arm the system,

you will have to press

INT

to disarm the

interior zones (only the perimeter zones will
then be armed).

U

Menu Method

1. Enter a code to access the interactive menus.

2. If your system is programmed to automatically
arm the interior zones when you arm the system,

press

INT 0

to turn off the interior zones.

3. Press

to arm or to disarm.

What Happens

The ARMED LED is on and the INTERIOR LED is
off when you arm the perimeter zones.





Arming/Disarming with Entry/Exit Delays

Delay times are a number of seconds allowing you to
leave or enter your building without setting off an
alarm.

What Happens

If the system has been programmed for an Exit
Delay, once you arm the system, the touchpad beeps
and the LCD begins displaying the number of
seconds before an alarm will sound. If your system
has been programmed for an Entry Delay, the
touchpad beeps and the LCD displays the number of
seconds before the system arms.

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14





Activating Auto Arm

Note: Auto Arm cannot be used in UL installations.

If your system is programmed for the Auto Arm
feature, it can arm itself automatically. All you have
to do is enter the number of minutes for the system
to count down before arming.

When you set the arm time, the display will always
show the default time of 10 minutes, not the previous
arm time. (This option is not available with toggle
systems.)

1. Enter a code. A

STATUS:

display on the LCD
indicates that you are in the interactive menus
(see page 31 for system status messages).

2. Press

1

for Set Arm Time.

3. Enter the number of minutes before auto arming
goes into effect, then press

ENTR

(or just press

ENTR

to accept the default number of minutes).

4. Press

ENTR

to return to the normal display.

What Happens

The LCD will return to the normal display and the
next automatic arming will occur at the new time.
A warning message displays telling you how many
minutes are left before automatic arming begins.





Cancelling Auto Arm

If your system is programmed to arm automatically,
you can manually turn off this feature.

Resetting the time and date (page 29) automatically
cancels auto arming or you may enter zero minutes
for the Arm Time. (This option is not available with
toggle systems.)

To cancel the time when automatic arming would
occur:

1. Enter a code to activate the interactive menus.

2. Press

1

for Set Arm Time.

3. Press

CLR 0

to erase the default number of

minutes (10) before auto arming goes into effect,
then press

ENTR

.

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What Happens

The LCD will return to the normal display and the
next automatic arming will be cancelled.





Bypassing Zones

Bypassing a zone means temporarily turning off
protection to a point in your building. For example,
you may want to leave a door or window open
without activating alarms when the rest of your
building is armed.

You may also need to bypass a zone when you have
a Not Ready condition that cannot be immediately
corrected. (See page 36 for information about Not
Ready conditions.)

Do not bypass zones unless it is necessary. You
cannot bypass fire or other 24-hour zones.

To see what zones are already bypassed, press the

BYPS

button.

 Toggle Method

1. Press the number of the zone to bypass.

2. Press

BYPS

.

3. Enter code, if necessary. (When the system is
armed, it prompts you for a code.)

 Menu Method

1. Enter a code to activate the interactive menus.

2. Press

BYPS

. You can then press 0 to see which

zones are already bypassed.

3. Press

1

to bypass a zone.

4. Enter the zone number and press

ENTR

.

5. Repeat steps 3 and 4 to bypass other zones, or
press

ENTR ENTR

to exit.

What Happens

Protection is turned off for the zone and the system
will not detect alarms. The LCD will display a
description and number of the bypassed zone. A
message also follows the normal display on the LCD
to remind you that a zone is bypassed.

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



Unbypassing Zones

Reinstating (unbypassing) a zone means turning the
protection back on. You can press the

BYPS

button

to see what zones are currently bypassed.
Reinstate bypassed zones as soon as possible so that

you do not accidentally leave a zone unprotected.
You cannot unbypass zones if doing so will cause an

alarm.

Note: Some systems can be programmed to
automatically reinstate any bypassed zones when the
system is disarmed.

 Toggle Method

1. Press the number of the zone to reinstate.

2. Press

BYPS

.

3. Enter code, if necessary. (When the system is
armed, it prompts you for a code.)

 Menu Method

1. Enter a code to activate the interactive menus.

2. Press

BYPS .

3. Press 2 to unbypass a zone.

4. Enter the zone number and press

ENTR

.

5. Repeat steps 3 and 4 to unbypass other zones, or
press

ENTR ENTR

to return to the normal

display.

What Happens

The LCD will display a description and number of
the reinstated zone.

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17





Activating/Deactivating Code 2

When Code 2 is enabled, temporary users (such as a
cleaning service) with a Code 2 access code can arm
or disarm your system.

Both Methods

1. Press

CODE 2

+ Code. The LCD displays

whether the Code 2 function is enabled or
disabled.

2. You can press

0

to disable Code 2 or

9

to

enable Code 2.

What Happens

When Code 2 is enabled, temporary users (such as a
cleaning service) with a Code 2 access code can arm
or disarm your system.





Activating/Deactivating the Chime Feature

The Chime feature is used to sound a tone when
someone enters a Chime zone. For example, your
system can sound a tone whenever someone enters or
leaves the house through the back door. This is
normally used when the system is disarmed.

 Toggle Method

To turn on the chime tones, press

CHM

.

To turn off the chime tones, press

CHM

.

 Menu Method

1. Press

CHM

.

2. Press

9

to activate (turn on) or 0 to deactivate

(turn off) the chime feature.

What Happens

The CHIME LED will be on when the Chime feature
is activated. A tone sounds whenever someone
enters or leaves a Chime zone.

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18

Multi-Area Operation

For multi-area installations, the system is divided
into multiple areas for separate access and arming
capabilities in each area of the building.

How you operate your system depends on how your
system is configured. In a toggle system, pressing a
button on the touchpad simply toggles the function
on or off (though you may have to first enter your
code). The function activated or deactivated affects
only the areas that you are allowed to access. See
page 5 for touchpad button descriptions.

In a menu system, an interactive menu guides you
through a particular task by displaying options for
your area. You can activate functions by selecting
options from these menus. Figure 3 shows the main
interactive menu display.

Since the operating instructions for a toggle system
vary slightly from a menu system, both methods of
operation are included in this section. Your installer
can tell you what method to use and which options
(;) are programmed for your system.

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Figure 3. Interactive Main Menu

Special Information for Multi-Partition
Maintenance Personnel

If you have access to multiple partitions within a
system, you will need to enter the number of the
partition before you perform any functions in the
partition. (In a UL listed installation, multi­partitioning can be used only in single-owner
installations.)

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19





Arming/Disarming All Areas

When your system is armed, your building is
protected so that alarms will sound if the system
senses an intruder.

When your system is disarmed, you can move freely
throughout the premises without causing an alarm.

 Toggle Method

Enter your code.
Your system may be programmed to automatically

arm the interior zones when you enter your code. If
your system is not programmed this way, first press

INT

+ code to arm the interior zones.

 Menu Method

Users can arm/disarm only the areas they can access.
If your system is programmed to automatically arm

the interior zones when you arm the system, follow
these steps:

1. Enter a code to access the interactive menus.

2. Press

to arm or to disarm all areas.

If your system is not programmed to automatically
arm the interior zones when you arm the system, you
will have to first turn on the interior zones in each
area before arming. Use the following steps:

1. Enter a code. A

STATUS:

display on the LCD
indicates that you are in the interactive menus
(see page 31 for system status messages).

2. Enter the number of the area where you want to
turn on the interior zones.

3. Press

INT

to turn on the interior zones. (Your

system must be programmed for interior zones in
this area).

Repeat Steps 2 and 3 for each area where you

want to turn on the interior zones.

4. Press

ENTR

to return to the normal display.

5. Press

to arm or to disarm all areas.

What Happens

When your system is armed, the ARMED and
INTERIOR LEDs are on to indicate that the entire

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20

system is armed. Flashing indicates that only some
areas are armed.

When your system is disarmed and all zones are
ready, the ARMED LED is off and the green
READY LED is on.





Arming/Disarming a Specific Area

Users can arm/disarm only the areas they can access.
(Operates the same for all systems.)

1. Enter a code. When

STATUS:

displays on the
LCD, it indicates that you are in the interactive
menus (see page 31 for system status messages).

2. Enter the number of the area that you want to
arm or disarm.

3. Your system can be programmed to
automatically turn on the interior zones when you
arm an area. For systems not programmed this

way, press

INT

to arm the interior zones.

4. Press

to arm this area or to disarm.

Repeat Steps 2-4 for each area you want to arm.

5. Press

ENTR ENTR

to exit.

What Happens

When your system is armed, the ARMED and
INTERIOR LEDs are on. Flashing LEDs indicate
that some areas are disarmed (the area you just
armed will still be armed).

When your system is disarmed, the ARMED LED is
off and the green READY LED is on.





Arming/Disarming Perimeter Zones

You can arm only the perimeter zones, enabling free
movement throughout interior zones.

 Toggle Method

1. Enter your code.

2. If your system is programmed to automatically
arm the interior zones when you enter your

code, press

INT

to turn off the interior zones.

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21

 Menu Method

If your system is not programmed to automatically
arm the interior zones when you arm the system,
follow these steps:

1. Enter a code to access the interactive menus.

2. For all areas, press

to arm or to disarm

(for individual areas first select the area number).

3. Press

ENTR ENTR

to return to the normal

display.

If your system is programmed to automatically arm
the interior zones when you arm the system, you will
have to turn off the interior zones in each area before
arming. Use the following steps:

1. Follow Steps 1-3 above.

2. Enter the number of the area where you want to
turn off the interior zones.

3. Press

INT

. (Your system must be programmed

for interior zones in this area).

Repeat Steps 2 and 3 for each area where you

want to turn off the interior zones.

4. Press

ENTR

to return to the normal display.

What Happens

When you arm the perimeter zones, the ARMED
LED is on. If the INTERIOR LED is also on, then
the interior zones are also protected. When the
INTERIOR LED is off, you can move freely within
the interior zones, but the perimeter zones are armed.

Flashing LEDs indicate that not all areas are armed.





Arming/Disarming with Entry/Exit Delays

Delay times give you time to leave your building
after arming and return to your building to disarm
your system without setting off alarms. The same
instructions for “Arming/Disarming All Areas”
applies; however, you must enter your access code
within a specified number of seconds. (The number
of seconds is programmed by your installer.)

The system beeps as the LCD displays the number of
seconds before the system arms or an alarm sounds.

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



Activating Auto Arm

Note: Auto Arm cannot be used in UL installations.

If your system is programmed for the Auto Arm
feature, the system can automatically arm itself. All
you have to do is enter the number of minutes for the
system to count down before arming.

Note that when setting the arm time, the display will
always show the default time of 10 minutes (not the
previous arm time).

1. Enter code to activate the interactive menus.

2. Enter the number of the area in which to initiate
auto arming.

3. Press

1

for Set Arm Time.

4. Enter the number of minutes before auto arming
goes into effect, then press

ENTR

(or just press

ENTR

to accept the default number of minutes).

5. Repeat Steps 2-4 to activate auto arming in other
areas, or press

ENTR

t

o exit.

6. Press

ENTR

to return to the normal display

.

*Note: This feature is not available with toggle systems.

What Happens

The LCD will return to the normal display and the
next automatic arming will occur at the new time. A
message appears after the normal display messages
warning you of how many minutes are left before
automatic arming begins.

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



Cancelling Auto Arm

If your system is programmed to arm automatically,
you can manually turn off this feature.

Resetting the time and date (page 29) automatically
cancels auto arming.

1. Enter code to access the interactive menus.

2. Enter the number of the area in which you want
to cancel the auto arming.

3. Press

1

for Set Arm Time.

4. Press

CLR 0

to erase the default number of

minutes (10) before auto arming goes into effect,
then press

ENTR

.

5. Repeat Steps 2-4 to cancel auto arming in other
areas, or press

ENTR

t

o exit.

6. Press

ENTR

to return to the normal display

.

*Note: This feature is not available with toggle systems.

What Happens

The next automatic arming of the system will be
cancelled.





Bypassing Zones

Bypassing a zone means temporarily turning off
protection to a part of your building. This enables
you to access that zone and still protect the other
areas in your building. You may also need to bypass
a zone if you have a Not Ready condition that cannot
be immediately corrected. (See page 36 for
information about not ready conditions.) You
should not bypass fire or other 24-hour zones.

You can press

1 STAT

to see what zones are

available in each area.

 Toggle Method

To see what zones are already bypassed, press the

BYPS

button.

1. Press the number of the zone to bypass.

2. Press

BYPS

.

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3. Enter code, if necessary. (When the system is
armed, it prompts you for a code.)

 Menu Method

1. Enter a code to activate the interactive menus.

2. Enter the area number where the zone you want
to bypass is located (if prompted).

3. Press

BYPS .

You can then press 0 to see which

zones are already bypassed.

4. Press

1

to bypass a zone.

5. Enter the zone # and press

ENTR

.

6. Repeat Steps 4 and 5 to bypass other zones, or
press

ENTR

t

o exit.

What Happens

Protection is turned off for the zone and the system
will not detect alarms. The LCD displays the area
and the zone bypassed. A message also follows the
normal display telling you that a zone is bypassed.





Unbypassing Zones

Reinstating (unbypassing) a zone means turning the
protection back on. You can press the

BYPS

button

to see what zones are currently bypassed.
Reinstate bypassed zones as soon as possible so that

you do not accidentally leave a zone unprotected.
You cannot unbypass zones if doing so will cause an

alarm.

Note: Some systems can be programmed to
automatically reinstate any bypassed zones when the
system is disarmed.

 Toggle Method

1. Press the number of the zone to reinstate.

2. Press

BYPS

+ code (if prompted).

 Menu Method

1. Enter a code to activate the interactive menus.

2. Enter the area number where the zone you want
to bypass is located (if necessary).

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3. Press

BYPS .

4. Press 2 to unbypass a zone.

5. Enter the zone number and press

ENTR

.

6. Repeat Steps 4 and 5 to bypass other zones, or
press

ENTR

t

o exit.

U

U

Activating/Deactivating Code 2

1. Press

CODE 2

+ code. The LCD displays

whether the Code 2 function is enabled or
disabled.

2. Press

0

to disable or

9

to enable Code 2.

3. Press

MUTE

to exit.

Note: This feature operates the same for all systems.

What Happens

When Code 2 is enabled, temporary users (such as a
cleaning service) with a Code 2 access code can arm
or disarm your system.





Activating/Deactivating the Chime

Feature

The Chime feature is used to sound a tone when
someone enters a Chime zone. For example, your
system can sound a tone whenever someone enters or
leaves the house through the back door. This is
normally used when the system is disarmed.

U

Toggle Method

To turn on the chime tones, press

CHM

.

To turn off the chime tones, press

CHM

.

U

Menu Method

1. Enter a code to activate the interactive menus.

2. Enter the area number where the zone you want
to turn on chime tones is located.

3. Press

CHM

.

4. Press

ENTR

to exit.

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26

5. Repeat steps 2-4 to turn the Chime feature on or
off in other areas, or press

ENTR

to return to the

normal display.

What Happens

The CHIME LED will be on when you turn on the
Chime feature. A tone sounds whenever someone
enters or leaves a Chime zone.

The LED will not light if you try to activate chime
sounds in an area where this feature is not enabled
through programming.

A flashing LED indicates that the Chime feature is
not active in all areas.

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27

Other Important Features

This section of the manual describes operation of
other system features. These features operate the
same whether you are using a single- or multi-area
system.



Activating a Duress (Holdup)

Alarm

Press 1 or 2 digits assigned as duress digits, followed
by your access code.

The system will transmit a silent alarm to the central
station indicating that the user is being forced to
disarm the system. In response, central station
personnel will dispatch the proper authorities.



Pressing the Emergency keys

Press

FIRE, POL

or

AUX

as needed. You must

press these keys for at least one full second to
activate the alarms.

The system automatically calls the central station. In
response, the central station will dispatch the police,
fire department, or other emergency personnel.

Each of these keys must be programmed by your
installer to be active. Not all keys will be enabled for
all installations.



Adding, Changing, Removing

Users



Your system may be configured so that new users
are added or removed by your installation company.
If that is the case, you will not need to use this
section.



If you will be adding, changing, or removing
users from your own system, follow the steps in this
section.

Adding Users

1. Press

7 ENTR

+ Code (you must use the

Installer code or maintenance code to perform
this function).

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28

The first line of the LCD will show

Enter

Id:

The second line will display

Enter The

Number

followed by a scrolling menu of the

available options.

[CLR] - Start Over

Press

CLR

to start over if you make a mistake.

[ENTR] - Accept

[MUTE] - Exit menu

Press

MUTE

if you want to quit before you

finish adding this user.

2. Enter the number of the user (not the user’s
access code). For example, to select User 3,

press

3 ENTR

.

3. The LCD will display

Profile:

Enter the number of the user profile that will

control this user’s access rights and press

ENTR

. (User profiles are programmed by your

installer. If you will be adding users on-site,
your installer will provide you with the profile
numbers you need.)

4. The LCD will display

Access Code:

Enter the user’s code

Enter the 4- to 8-digit code that will give this

user access to the system, then press

ENTR

.

5.

The LCD will display

Swipe/Type Card

Enter the encoded card PIN or present the card

to the card reader, then press

ENTR

.

6. Press

MUTE

to exit when you are finished.

Changing or Removing Users

1. Press

7 ENTR

+ Code (you must use the

Installer code or maintenance code to perform
this function).

The first line of the LCD will show

Enter

Id:

The second line will display

Enter The

Number

followed by a scrolling menu of the

available options.

[CLR] - Start Over

Press

CLR

to start over if you make a mistake.

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[ENTR] - Accept

[MUTE] - Exit menu

Press

MUTE

if you want to quit before you

finish changing or removing this user.

2. Enter the number of the user (not the user’s
access code). For example, to select User 3,

press

3 ENTR

.

3. At the

Profile:

prompt, press

ENTR

.

4. The LCD will display

Access Code:

on the

first line and the user’s access code on the
second line. Press

CLR

to erase the digits of the

code.

5. If you are changing the code, enter the new
digits for the code and press

ENTR

.

If you are removing the code, just press

ENTR

.

Press

ENTR

again after the swipe/type card or

the PIN will not be removed.

6. Press

MUTE

to exit when you are finished.

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30

Setting System Time and Date

A common system setup includes time and date as
one of the two-line messages that alternately display
on your touchpad LCDs. Your installer may have
programmed this for you.

If your system is programmed for Auto Arm,
resetting the time and date cancels Auto Arm times.

Your system can also be programmed for automatic
daylight savings time adjustments.

Set Time

1. Press

1 ENTR

+ any code (except Code 2).

2. Press

1

to select

Set Time

.

3. Enter digit(s) for the hour in 24-hour military

format, then press

ENTR

.

4. Enter digit(s) for minutes, then press

ENTR

.

5. Press

MUTE

to exit.

Example:

1 ENTR + code + 1

To change the time
to 3:45 p.m., enter:

1 5 ENTR
4 5 ENTR

Set Date

1. Press

1 ENTR

+ any code (except Code 2).

2. Press

2

to select

Set Date.

3. Enter digit(s) for the month, then press

ENTR

.

4. Enter digit(s) for the day, then press

ENTR

.

5. Enter four digits for the year, then press

ENTR

.

6. Press

MUTE

to exit.

Example:

To change the system
date to September 15,
1996, enter:

1 ENTR + code + 2

9 ENTR

1 5 ENTR

1 9

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31

Viewing System Status

Pressing the STAT Button

At the normal display (page 4) and main interactive
menu (page 18) only, press

STAT

.

The LCD either displays a message that all zones are
ready or shows the status of Not Ready zones. Also
displays active alarms and trouble conditions.

STATUS: LCD Display

If your system uses the interactive menus, the LCD
will display a

STATUS:

line when you enter your

code. This line will display the following messages:

Message Description

Alarm System is in alarm
X Alarm Cross alarm is in progress
Armed System is armed (on)
Arm Delay An arming delay is in progress
Trouble A trouble condition exists
Not Ready System is not ready to be armed
Ready System is ready to arm

Default LCD Display

A system status line can be displayed as part of the
message(s) that appear on your LCD when there is
no activity at the touchpads. See your installer for
programming your system for this display.

Viewing Zone Descriptions

At the normal display, press

1 STAT

.

The LCD displays each zone number on the first line
and a brief description of the zone on the second
line, then returns to the normal display.

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32

System Testing

Your system may not need the tests described in this
section. Discuss testing with your security company
installer to develop the procedures best suited to
your installation.

Important

Weekly tests are recommended to ensure proper

system operation.

The phone line that the system is connected to will
be busy during the following tests.





Auto Test

Your system may be programmed to conduct an
automatic test of communication between your
system and the central station. Your installer will tell
you if your system has been programmed for this
feature and when the test will occur.

No audible signal will occur during this test.





Dialer Test

The dialer test manually tests the communication
between your system and the central station. You can
perform this test at any time.

1. Press

3 ENTR

+ Installer code or maintenance

code.

2. Press

3

to initiate the dialer test.

The dialer will call the central station and report the
test code.

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33

Emergency Procedures

In Case of Accidental Activation

If your security system is accidentally activated, do
not panic.

Cancel the alarm immediately by

entering your access code on any touchpad

. If

necessary, press

0

to reset the system.

If your system is programmed for delayed reporting
and you disarm your system before reporting begins,
an alarm will not be sent to the central station.
Consult your security company if using this feature.

When an Alarm Occurs

Important

If you enter the building and find an alarm

message on the LCD, LEAVE IMMEDIATELY

and call your central station or the police.

If your security system goes into alarm condition,
three things will happen:

1. A loud audible warning will be heard from all
system bells and/or speakers. The sound will
vary depending on the type of alarm.

You can press

MUTE

+ code to silence any

trouble or alarm condition.

2. The touchpad LCD will indicate what type of
alarm has occurred.

Note: Alarms are displayed in the following
order of priority: 1) Fire 2) Intrusion

3) Emergency 4) Auxiliary 5) Cross alarm.

You can press

STAT

to see the zone number and

location of the alarm.

3. If your system is programmed to do so, it will
dial your security dealer's central monitoring
station to report the nature and location of the
alarm. Central station personnel will dispatch the
proper authorities to your building.

When an alarm condition has been cleared in a
multi-area system and you enter your code, the
display indicates which area was in alarm (see Figure

3 on page 18). Press

0

to reset the system.

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34

When an alarm occurs in a zone programmed for
silent or invisible alarms, audible warnings do not

sound and LCD messages do NOT display, but the
alarm is still reported to the central station.

Silencing Alarms

Refer to page 33 for additional details on what to do when an alarm sounds.

Alarm Speaker Sound Bell Sound

FIRE Rapid high-low siren sound. Each high-low

sound lasts approximately 1/2 second.

1 sec. on, 1 sec. off.

INTRUSION (Burglary) Loud whoop sound; 3 whoops per second. Steady.
EMERGENCY (Non-Medical) Slow, high-low siren sound. Each sound lasts

about 6 seconds.

*None

AUXILIARY Low-high siren sound. *None

* Note: Contact your installing company to program bell sounds.

To silence any alarm: To reset an alarm:

Single-Area Systems

Press

MUTE

+ code.

Enter your code.

Multi-Area Systems

Press

MUTE

+ code.

Enter your code, then press

.

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35

Troubleshooting

Identifying Sounds

See page 33 for what to do when an alarm occurs. The following table can help you identify other conditions:

Speaker Sound Bell Sound Condition How to Silence/Reset

Three short beeps; repeats every 2.5 sec. N/A Cross (X)

Alarm alert

Enter a code.

Two short, low-pitch beeps. N/A Trouble

Press

MUTE

+ code.*

Low pitch bell (or “ding”) sound. N/A Exit Delay Enter a code.
High pitch bell (or “ding”) sound. N/A Entry Delay Enter a code.
Slow two-tone (“ding-dong”) bell sound. N/A Doorbell 1 N/A
Slow bell (“ding”) sound. N/A Doorbell 2 N/A
Two quarter-second chime tones. N/A Ready and Not

Ready Chimes

N/A

Loud whoop sound for two seconds on
internal and external speakers.

Steady Audio Test N/A

* If your system is programmed to silence trouble sounds, trouble conditions will not be audible, but the message

Trouble Silenced

will display on the LCD.

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36

Power Outages (No AC Power)

Your system will display

System Trouble

on

your touchpad LCD. You can press

MUTE

to

silence trouble sounds (enter access code also if
prompted). When you press the

STAT

button, the

LCD will display the message

No AC Power

.
Your system will remain operational on the backup
battery until the power is restored or you reset the
circuit breaker. If you have further problems,
contact your installer.

Accidental Activation

Enter your code to deactivate the alarms. If the LCD
displays the interactive menu, you may also need to

press

0

to reset the system. If your system is

programmed to automatically report alarms to the
central station, you should notify them of the false
alarm. See page 33 for complete information about
what happens when an alarm occurs.

Touchpad Display Reads “System
Trouble”

Problems with arming can occur if your system has a
trouble condition or system failure. Press

MUTE

to

silence trouble sounds and enter your access code if
prompted. In a multi-area system, only the areas that
are accessible with your code at the touchpad you

are operating are silenced. Press

STAT

to see the

problem that your system is encountering. Contact
your installation company immediately for service.
Your system will not be fully operational until the
problem has been corrected.

Not Ready Zones

Not Ready zones occur when a door or window has
been left open or some other problem exists and is

preventing you from arming the system. Press

STAT

to identify the Not Ready zone and correct it if you
can. If you cannot correct the problem, but you must
arm the system, you can bypass the zone (see page
15 or 23).

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37

System Messages

Your system communicates with you primarily through the touchpad. Refer to the following list if you need more
information about a message that appears on your touchpad LCD. Messages are in alphabetical order.

Access code not
verified

An invalid access code was entered. A valid entry is 4 to 8 digits.

Access Denied.

First line. Reasons display on the second line (explained below).

Can Not Arm

The user does not have any arming privileges.

Can Not Disarm

The user does not have privileges to disarm the system.

Can Not Reset

The user does not have privileges to reset the system.

CODE2 Not Active

The Code 2 feature must be active (enabled by any code other than Code 2) and
within a valid timeframe before the user is granted access.

CODE2 User

A Code 2 user tried to perform a function that is not allowed by a Code 2 user.

No Common Areas

The user does not have access to all areas.

Normal User

A Normal user tried to perform a function that is not allowed by a Normal user.

Outside Time Win

The user entered a valid code, but is not allowed access at this time. Access is
limited to a specific timeframe.

To Zone <

number

>

The user cannot bypass the zone indicated.

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38

All Zones Ready

After pressing the

STAT

button, this message indicates that there are no

troubles or alarms in the system, and the system is ready to arm.

Already Bypassed

User tried to bypass a zone that is already bypassed.

Area Can Not Arm
When In Alarm!

You cannot arm an area that has an active alarm condition.

Areas Not Ready
To Arm!

User attempted to arm a multi-area system where there are Not Ready areas.

At Least 1 Zone
Not Bypassable

The user tried to bypass a zone that cannot be bypassed.

Bypassed

Confirms a zone bypass. Configuring your system for automatic bypass is
recommended if you forget to unbypass zones you want protected. Contact your
installer to do this.

Code Required

For security reasons, some functions require an access code.

Delay Key Locked
When Armed

You cannot change the exit or entry delay state when your system is armed.
Contact your installer if you would like this changed.

Denied! Would
Cause Alarm

The user attempted to unbypass a zone from a touchpad. The zone is in a state
where an alarm would occur if it was unbypassed (such as an open window).

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39

Interiors Locked
When Armed

You cannot change the interior state when your system is armed. Contact your
installer if you would like this changed.

Invalid Date
Please Correct

Valid entries for date are 1-12 (month), 1-31 (day), and 1900-2155 (year). See
page 30 for instructions on entering the date.

No AC Power

There is no AC power to your system, but it is operating on backup battery. See
page 36.

No Alarms
In Memory

No history of alarms.

No Bypass
Privilege

The user is not allowed to bypass zones.

No Chime Zones

Your system does not have chime zones configured.

No Common Areas

The user does not have privileges to perform the function at this touchpad.

No Delay Zones

Your system does not have exit or entry delay zones configured.

No Interiors

Your system does not have interior zones configured.

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40

No Zones Are
Bypassed

Bypassed zone status. All zones are being monitored by the system.

No zones at this
area mask

The user has pressed the

STAT

button at a touchpad which does not have access

to any zones.

Not a Valid STAT
Function

The function attempted is not a valid status function or the user inadvertently
pressed another button when using the

STAT

button.

Not Implemented
At this Time

The user tried to perform a function that is currently not available, or made an
error entering data.

Not Ready

The system is not ready to be armed (a sensored door or window may be open).

Not Ready To
Arm. Press STAT

Pressing the

STAT

button will identify the area where there is a problem.

Privilege Level
Cannot Set CODE2

A Code 2 user cannot activate or deactivate the Code 2 feature.

Reminder: Auto
DST Is Active!

There is no need to reset your system clock in the Spring or Fall. Your system
is configured to automatically adjust for daylight savings time.

System Trouble

When you press

STAT

, the system displays location and type of trouble on the

first line of the LCD. Line 2 displays the zone description. Call your installer if
you receive this message.

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41

Trouble Silenced

A trouble condition exists, but your system is programmed to silence trouble
sounds. Contact your installer to resolve the trouble condition.

Timeout.

The user has paused for too long while performing a function and will have to
start over. The number of seconds before the system times out can be changed
through programming.

Unbypassed

The zone has been successfully unbypassed.

Zone Is Not
A Valid Zone

User has attempted to bypass a zone that has not been assigned. Valid zone
numbers are 1-999.

Zone Is Not
Bypassable!

Your system is programmed so that this zone cannot be manually bypassed.

Zone Not
Accessible here

The user may have access to all zones, but cannot perform functions on this
touchpad.

Zones In Area
Not Ready to Arm

An attempt was made to arm an area where at least one zone is Not Ready.

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43

Terms Used in This Manual

access code

A 4-to-8 digit code that lets users operate the system.
Different types of access codes exist to allow or
prohibit functions such as arming, disarming,
programming, and so on.

anti-passback

Feature that prevents one user from giving access to
another person by passing back his or her card after
accessing a door. When the anti-passback feature is
used, the system keeps track of each user in the
building. A user cannot enter twice; he or she must
follow every Entry with an Exit.

arm

Turn on your system (alarms will sound if someone
enters the premises).

bypass

Turn off protection to an area (zone) in your
building.

Central Monitoring Station

Your system reports alarms and other problems to
the central station via the telephone lines. When

emergencies occur, central station personnel
dispatch the appropriate authorities.

chime feature

If the system is disarmed, a warning tone will sound
whenever someone enters or leaves a zone
programmed with the Chime feature.

Code 2 feature

Enables temporary users, such as guests and
housekeepers, to operate the system during a
timeframe designated by the main user.

control panel

The electronic brains of your system, the part housed
in the metal cabinet.

Cross (X) alarm alert

To prevent false alarms, multiple zones can be
programmed for cross alarm so that the system will
not go into alarm unless two of these zones go into
alarm. An alert sounds when one of these zones go
into alarm. For example, in a restaurant where there
is a lot of smoke from cooking, the system can be

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44

programmed to go into alarm only if two smoke
detectors in the same zone go into alarm.

disarm

Turn off your system (alarms will not sound if
someone enters the premises).

duress feature

If you are forced to disarm the system, a silent alarm
is sent to the central station when you enter a 1- or 2­digit code along with your access code.

entry delay

A programmed number of seconds that allows you to
enter your building when the system is armed
without causing an alarm.

exit delay

A programmed number of seconds that gives you
time to exit your building once the system has been
armed.

Not Ready zones

Zones where a door or window is open. You cannot
arm the system until all zones are ready.

panic keys

POL, FIRE

, and

AUX

keys on the touchpad, used

to quickly send an alarm to the central station.

PIN (personal ID code)

An access code. The term PIN is more commonly
used by the access control industry.

profile

A set of features used to control access. Users are
assigned profiles to determine which features they
can access. Your installer creates and assigns
profiles through programming.

sensors

Detection devices such as smoke detectors, heat
detectors, and door contact switches.

trouble condition

A system malfunction that requires service. Contact
your installation company immediately.

zone

An area of protection. A zone can be a room, a
section of a room, or a group of rooms (interior
zones). You can protect outside entries, doors, and
windows (perimeter zones).

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45

Quick Reference

This section is a quick reference to the most commonly used features. If you need more complete information
about a feature, refer to the section of this manual that describes the feature in detail.

To Keystrokes

Cancel an Alarm

Single area system: Enter your code.
Multi-area system: Enter your code, then press

.

Silence an Alarm or Trouble

Press

MUTE

[Code].

Door Access Operations

Open a door Present your card to the reader.

OR



Press

DOOR

then enter your PIN.

Open a door for another person (grant
access to a door)

1. Enter the number of the door.

2. Press

DOOR

then enter your PIN.

Access the anti-passback menu

DOOR

ENTR

[Code]

Access the door schedule change menu

DOOR

BYPS

[Code]

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46

Check off Toggle or Menu method, whichever applies.

Arm / Disarm Operations

Arm entire system or all areas you have
access to

 Toggle Method:

 Menu Method:

Enter your code.
Enter your code, then press

.

Disarm entire system or all areas you have
access to

 Toggle Method:

 Menu Method:

Enter your code.
Enter your code, then press

.

Bypass / Unbypass a Zone

 Toggle Method

1. Enter the zone number.

2. Press

BYPS

and enter your code (if prompted).

 Menu Method

1.Enter your code.

2. Enter the area number (if prompted).

3. Press

BYPS

.

4. Enter

1

to bypass or 2 to unbypass.

5. Enter the zone number and press

ENTR

.

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47

Set Date and Time

To set the date

Example:

To change the
system date to
September 15
1996, enter:

1 ENTR + code + 2
9 ENTR
1 5 ENTR
1 9 9 6 ENTR

1. Press

1 ENTR

[Code].

2. Press

2

to select Set Date.

3. Enter the digit(s) for month, then press

ENTR

.

4. Enter the digit(s) for day, then press

ENTR

.

5. Enter the digit(s) for year, then press

ENTR

.

6. Press

MUTE

to exit.

To set the time

Example:

To change the time
to 3:45 p.m., enter:

1 ENTR + code + 1
1 5 ENTR
4 5 ENTR

1. Press

1 ENTR

[Code].

2. Press

1

to select Set Time.

3. Enter the digit(s) for hour in 24-hour military format, then
press

ENTR

.

4. Enter the digit(s) for minutes, then press

ENTR

.

6. Press

MUTE

to exit.

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