RED GARDENIA, MARGHERITA, PRIMULA MULTIAIR, ORCHIDEA MULTIAIR, DALIA Use And Maintenance Manual

USE AND MAINTENANCE
MANUAL

EN 14785 - 2006

Potencia nominal:
Potência nominal:
Nominal he at output:
Brændværdi:
Emisión CO ( al 13% de O2):
Emissão CO (13% de O2):
CO emission (a t 13% O2)
CO emission (ved 13% O2):
Eficie ncia:
Eficie ncia:
Efficiency:
Virkningsgrad:
Tem pe radura humo s:
Tem pre tura dos fumos:
Flue gas tempe ra ture :
Røggastemperatur:
Partículas dispersadas
Partículas
Dust
Støv
Asorbimiento electrico max:

Max. elektrisk effekt:
Tensión de funcionamie nto:
Tensão el ectrica funcionamento:
Rated vo lta g e:
Netspænding:
Distancias de seguridad (retro):
Distancia de segurança (trasiera):
Safety clarence distance (back):
Sikkerhedsafstand (bag):
Distancias de seguridad (laterales):
Distancia de segurança (lateral):
Safety clarence distance (side):
Sikkerhedsafstand (side):

Via La Croce 8, I - 33074 Vigonovo di Fontanafredda (PN) Italy.

09

A

rt. 1 5a B-VG - VKF AEAI

Regensburger und Münchener BStV erfüllt.

PRIMULA / ORCHIDEA

Max

Min

420 W

(Med. 80 W)

Potência electrica absorbida:
Max. electrical pow er supply:

9,5 k W
2,4 k W

P max

P min

0,014%
0,025%

P max

P min

91,7%
94,1%

22 mg/Nm3 (13% O2)

13 mg/M J

Utilizar sólo con combustibles adaptados. Utilizar somente combustivel
adaquado. Use only recommended fuels. Anvend kun anbefalede
brændsler.

Lee r y seguir la s instrucciones! Leia a te n tam ente e siga a s

instruções! Leggere e seguire le i struzioni! Rea d a n d follow the

opera ting i nstructions! Følg fa brika n te ns brugervejl edning!

COD : 8900919100

230 V - 50 Hz.

50 mm

100 mm

Producto conforme a la instalación de tubos múltiples. Produto conforme
para instal ação em condutas multiplas. Appliance suitable for installation in
a shared flue. A

pp

aratet kan bruges i en røggassamleledning.

180 °C

EN 14785 - 2006

Potencia nominal:
Potência nominal:
Nominal he at output:
Brændværdi:
Emisión CO ( al 13% de O2):
Emissão CO (13% de O2):
CO emission (a t 13% O2)
CO emission (ved 13% O2):
Eficie ncia:
Eficie ncia:
Efficiency:
Virkningsgrad:
Tem pe radura humo s:
Tem pre tura dos fumos:
Flue gas tempe ra ture :
Røggastemperatur:
Partículas dispersadas
Partículas
Dust
Støv
Asorbimiento electrico max:

Max. elektrisk effekt:
Tensión de funcionamie nto:
Tensão el ectrica funcionamento:
Rated vo lta g e:
Netspænding:
Distancias de seguridad (retro):
Distancia de segurança (trasiera):
Safety clarence distance (back):
Sikkerhedsafstand (bag):
Distancias de seguridad (laterales):
Distancia de segurança (lateral):
Safety clarence distance (side):
Sikkerhedsafstand (side):

Utilizar sólo con combustibles adaptados. Utilizar somente combustivel
adaquado. Use only recommended fuels. Anvend kun anbefalede
brændsler.

Lee r y seguir la s instrucciones! Leia a te n tam ente e siga a s

instruções! Leggere e seguire le i struzioni! Rea d a n d follow the

opera ting i nstructions! Følg fa brika n te ns brugervejl edning!

COD : 8900918500

230 V - 50 Hz.

50 mm

100 mm

Producto conforme a la instalación de tubos múltiples. Produto conforme
para instal ação em condutas multiplas. Appliance suitable for installation in
a shared flue. A

pp

aratet kan bruges i en røggassamleledning.

170 °C

420 W

(Med. 80 W)

Potência electrica absorbida:
Max. electrical pow er supply:

P max

P min

0,014%
0,025%

P max

P min

91,7%
94,1%

22 mg/Nm3 (13% O2)

13 mg/M J

Via La Croce 8, I - 33074 Vigonovo di Fontanafredda (PN) Italy.

09

Art. 1 5a B-VG - VKF AEAI
Regensburger und Münchener BStV erfüllt.

GARDENIA / MARGHERITA

Max

Min

8,0 k W
2,4 k W

EN 14785 - 2006

Potencia n om i nal:
Potência n om i nal:
Nominal heat output:
Brændværdi:
Emisión CO ( al 13% de O2):
Emissão CO (13% de O2):
CO emission (at 13% O2)
CO emission (ved 13% O2):
Eficiencia:
Eficiencia:
Efficiency:
Virkningsgrad:
Temperadura hum os:
Tempretura dos fumos:
Flue gas tempe ra ture :
Røggastemperatur:
Partículas dispersadas
Partículas
Dust
Støv
Asorbimiento electrico max:

Max. elektrisk effekt:
Tensión de funcionam i ento:
Tensão el ectrica funcionamento:
Rated voltage:
Netspænding:
Distancias de seguridad (retro):
Dista ncia de segurança (trasiera):
Safety clarence distance (back):
Sikkerhedsafstand (b ag):
Distancias de seguridad (laterales):
Distancia de segurança (lateral):
Safety clarence distance (side):
Sikkerhedsafstand (side):

Lee r y seguir la s instrucciones! Leia a te nta m ente e siga a s

instruções! Leggere e seguire le istruzioni! Read and follow the

opera ting i nstructions! Følg fa brika nte n s brugervejl edning!

230 V - 50 Hz.

50 mm

PRIMULA MULT IAIR - ORCHIDEA M UL T IAIR

Via La Croce 8, I - 33074 Vigonovo di Fontanafredda (PN) Italy.

10

Art. 1 5a B-V G - VKF AEAI
Regensburger und Münchener BStV erfüll t.

Max

Min

11 kW

2,4 k W

COD:

20 mg/Nm 3 (13% O2)

11 mg/MJ

190 °C

P max

P min

90,2%
94,1%

P max

P min

0,013%
0,025%

Utilizar sólo con combustibles adaptados. Utilizar som ente combustivel
adaquado. Use only recommended fuels. Anvend kun anbefalede
brændsler.

50 mm

Producto conforme a la instalación de tubos múltiples. Produto conforme
para instalação em condutas m ultiplas. Appliance suitable for installation in
a shared flue. Apparatet kan bruges i en røggassamleledning.

420 W

(Med. 100 W)

Potência electrica absorbida:
Max . electrical po wer supply:

EN 14785 - 2006

Potencia nominal:
Potência nominal:
Nominal heat output:
Brændværdi:
Emisión CO ( al 13% de O2):
Emissão CO (13% de O2):
CO e m ission (at 13% O2)
CO e m ission (ved 13% O2):
Eficiencia:
Eficiencia:
Efficiency:
Virkningsgrad:
Temperadura humos:
Tem pretura dos fumos:
Flue ga s tempera ture:
Røggastemperatur:
Partículas dispersa das
Partículas
Dust
Støv
Asorbim i ento electrico max:

Max. elektrisk effekt:
Tensión de funcionamie nto:
Tensão ele ctrica funcioname nto:
Rated vo l tage:
Netspænding:
Dist a nc i a s de segurida d ( retro):
Dist a nc i a de seguran ça (tr a si e ra):
Safety cl are n ce distan ce (ba ck):
Sikkerhedsafstand (bag):
Distancias de seguridad (laterales):
Distancia de segurança (lateral):
Safety cl are n ce distan ce (side):
Sikkerhedsafstand (side):

Via La Croce 8, I - 33074 Vigonovo di Fontanafredda (PN) Italy.

10

A

rt. 15a B-VG - VKF AEAI

Regensburger und Münchener BStV erfüllt.

DALIA

Max
Min

6,0 k W
2,1 k W

P max

P min

0,013%
0,059%

P max

P min

92,8%
94,0%

160 °C

320 W

(Med. 80 W )

14 mg/Nm3 (13% O2)

7 mg/M J

Potência ele ctrica absorbida:
Max. el e ctrica l power supply:

Utilizar sólo con combustibles adaptados. Utilizar somente combustivel
adaquado. Use only recommended fuels. Anvend kun anbefalede
brændsler.

Le er y seg uir l a s in str ucciones! Leia ate nta m e nte e siga a s

instruções! Leggere e seguire le istruzioni! Read and follow the

operating instructions! Følg fabrikantens brugervejledni ng!

COD : 8901 007600

230 V - 50 Hz.

50 mm

50 mm

Producto conforme a la instalación de tubos múltiples. Produto conforme
para instalação em condutas m ultiplas. Appliance suitable for ins tallation in
a shared flue. A

pp

aratet kan bruges i en røggassamleledning.

red

PELLET STOVES

Contents

INSTALLATION AND USE MANUAL

page

4

Contents Technical service - Rights reserved - Reproduction prohibited

INTRODUCTION .................................................................................................................................... 6

1. WARNINGS AND GUARANTEE CONDITIONS ..................................................................................... 7

1.1. SAFETY INSTRUCTIONS .................................................................................................................. 7

1.2. OPERATING WARNINGS .................................................................................................................. 8

1.3. GUARANTEE CONDITIONS .............................................................................................................. 9

1.3.1. Limitations ............................................................................................................................... 9

1.3.2. Exclusions ................................................................................................................................ 9

2. THEORETICAL NOTIONS FOR INSTALLATION ................................................................................ 11

2.1. Pellets .......................................................................................................................................... 11

2.2. PRECAUTIONS FOR INSTALLATION ................................................................................................ 12

2.3. OPERATING AREA ......................................................................................................................... 13

2.4. CONNECTION TO THE EXTERNAL AIR INTAKE ................................................................................ 13

2.5. CONNECTION OF SMOKE DISCHARGE PIPE .................................................................................... 14 

2.6. CONNECTION TO THE FLUE PIPE ................................................................................................... 15

2.7. CONNECTION TO AN EXTERNAL FLUE WITH INSULATED OR DOUBLE-WALL PIPE ............................. 15

2.8. CONNECTION TO THE FLUE PIPE ................................................................................................... 15

2.9. OPERATING PROBLEMS CAUSED BY DRAUGHT DEFECTS IN THE FLUE ............................................. 16

3. INSTALLATION AND ASSEMBLY ...................................................................................................... 17

3.1. DRAWINGS AND TECHNICAL CHARACTERISTICS ............................................................................ 17

3.1.1. GARDENIA/MARGHERITA Air ................................................................................................... 17

3.1.2. PRIMULA/ORCHIDEA Air ......................................................................................................... 17

3.1.3. PRIMULA/ORCHIDEA Multiair .................................................................................................. 18

3.1.4. DALIA ................................................................................................................................... 18

3.1.5. Technical characteristics ......................................................................................................... 19

3.2. PREPARATION AND UNPACK ING ................................................................................................... 21

3.3. LATERAL CLADDING ASSEMBLY ..................................................................................................... 23

3.4. HOT AIR DUCT CONNECTIONS FOR PRIMULA/ORCHIDEA MULTIAIR model ...................................... 27

4. OPERATION ..................................................................................................................................... 28

4.1. PRE-LIGHTING WARNINGS ............................................................................................................ 28

4.2. DISPLAY PANEL AND COMMANDS .................................................................................................. 29

4.2.1. Control panel logic .................................................................................................................. 29

4.3. MAKING THE ELECTRICAL CONNECTIONS ...................................................................................... 31

4.4. STOVE POWER SUPPLY ................................................................................................................. 31

4.5. PRE-LIGHTING CHECK .................................................................................................................. 31

4.6. FIRST LIGHTING .......................................................................................................................... 31

4.6.1. Ignition/shutdown using the control panel (Key D) .................................................................... 31

4.7. OPERATING MODE ........................................................................................................................ 32

4.7.1. Setting room temperature (Knob B) ......................................................................................... 32

4.7.2. Setting the flame power (Knob C) ............................................................................................ 32

4.7.3. Setting the hot air fan speed (Knob A) ..................................................................................... 32

4.7.4. Note on first ignition ............................................................................................................... 32

4.8. SHUTDOWN MODE (Key D) ........................................................................................................... 33

4.9. LOADING THE PELLETS ................................................................................................................. 33

4.10. CHOOSING THE TYPE OF PELLET LOAD (Key E) .......................................................................... 33

4.11. VIEWING THE FLAME ................................................................................................................ 34

4.11.1. The shape .......................................................................................................................... 34

4.11.2. The colour .......................................................................................................................... 34

4.11.3. Character ........................................................................................................................... 34

4.12. Connection to a room thermostat ................................................................................................ 35

4.13. Connection to the time programmer RED (optional-accessory RED) ............................................... 36

4.14. SAFETY DEVICES ....................................................................................................................... 37

4.15. LED 1 SIGNALS DURING OPERATION .......................................................................................... 38

4.16. ALARM SIGNALLING .................................................................................................................. 38

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PELLET STOVES

Contents

INSTALLATION AND USE MANUAL

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5

Contents Technical service - Rights reserved - Reproduction prohibited

4.17. Shutdown mode due to alarm ..................................................................................................... 39

4.18. Exiting alarm condition ............................................................................................................... 39

5. MAINTENANCE AND CLEANING ...................................................................................................... 40

5.1. DAILY AND WEEKLY CLEANING BY THE USER ................................................................................. 40

5.1.1. Before each lighting ................................................................................................................ 40

5.1.2. Check every 2/3 days ............................................................................................................. 40

5.1.3. Cleaning the glass .................................................................................................................. 40

5.2. PERIODIC CLEANING BY A SPECIALISED TECHNICIAN .................................................................... 41

5.2.1. Cleaning of the heat exchanger ............................................................................................... 41

5.2.2. Shutting the stove down (end of season) ................................................................................. 43

5.2.3. Check of internal components ................................................................................................. 43

6. PROBLEMS / CAUSES / SOLUTIONS ............................................................................................... 44

7. ELECTRICAL DIAGRAMS .................................................................................................................. 47

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PELLET STOVES Chapter 1

INSTALLATION AND USE MANUAL

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6

Introduction Technical service - Rights reserved - Reproduction prohibited

INTRODUCTION

Dear Customer,
We wish to thank you for choosing one of our products, specifically a

stove from the Pellet line.

In order to get the best performance from your stove and to
enjoy to the full the warmth and the sense of well-being which
the flame will diffuse through the home, we recommend that
you read this booklet carefully before lighting the s

tove for the first time.
While thanking you again, may we remind you that the stove MUST

NOT be used by children, and that they must always be kept at a safe

distance from it!

Revisions to the publication

In order to improve the product, to keep this publication up to date the
manufacturer reserves the right to make modifications without any
advance notice. Any reproduction, even in part, of this manual without
the consent of the manufacturer is prohibited.

Care of the manual and how to consult it

 Take good care of this manual and keep it in a place which can

easily and quickly be reached.

 If this manual should be lost or destroyed, or if it is in poor

condition, ask for a copy from your retailer or directly from the
manufacturer, providing product identification data.

 Information which is essential or that requires special attention is

shown in bold text.



Italic text

is used to call your attention to other paragraphs in the

manual or for any additional clarifications.

SYMBOLS USED IN THE MANUAL

ATTENTION

This warning sign indicates that the message to which it
refers should be carefully read and understood, because
failure to comply with what these notices say can cause
serious damage to the stove and put the user's safety at
risk.

INFORMATION
This symbol is used to highlight information which is

important for proper stove operation. Failure to comply with
these provisions will compromise use of the stove and its
operation will not be satisfactory.

OPERATING SEQUENCES:

Indicates a sequence of buttons to be pushed to access
menus or to make adjustments.

MANUAL

Indicates that you should carefully read this manual or the
related instructions.

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PELLET STOVES Chapter 1

INSTALLATION AND USE MANUAL

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7

Warnings and guarantee conciliations Technical service - Rights reserved - Reproduction prohibited

1. WARNINGS AND GUARANTEE CONDITIONS

1.1. SAFETY INSTRUCTIONS

 Installation of the stove, making the electrical

connections, checking its operation, and
maintenance are all tasks which should be carried
out by qualified and authorised personnel.

 Install the stove in accordance with the

regulations in force in your local area, region and
country.

 This apparatus cannot be used by people

(including children with limited physical,
sensorial or mental abilities or with little
experience and know-how unless they have been
viewed or instructed on the use of the apparatus
by the person responsible for its safety.

 For the correct use of the stove and of the electronic

apparatus connected to it, and to prevent accidents, the
instructions given in this booklet must always be
followed.

 Use, adjustment and programming must be carried out

by adults. Errors or incorrect settings may cause
hazardous conditions and/or poor operation.

 Before beginning any operation, the user, or whoever is

preparing to operate on the stove, must have read and
understood the entire contents of this instruction
booklet.

 The stove is to be used only for its intended purpose.

Any other use is to be considered improper and
therefore hazardous.

 Do not use the stove for standing on or as any kind of

support.

 Do not put clothes to dry on the stove Any clothes

hangers and suchlike must be kept a suitable distance
from the stove. Danger of fire.

 The user is fully liable for improper use of the product,

thus releasing the company from all civil or penal
liabilities.

 Any tampering or replacement that is unauthorised or

not using original spare parts for the stove could be
hazardous to the user and releases the company from
any civil or penal liability.

 Most of the surfaces of the stove are extremely hot (the

door, the handle, the glass, smoke discharge pipes etc.).
Avoid coming into contact with these parts, therefore,
without adequate protective clothing or suitable
implements, such as gloves with thermal protection or
implements which keep the hands cool.

 Under no circumstances should the stove be run

with the door open or the glass broken.

 Do not touch the stove with wet hands, in view of the

fact that it is an electrical appliance. Always disconnect
the supply cable before doing anything to the unit.

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INSTALLATION AND USE MANUAL

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8

Warnings and guarantee conciliations Technical service - Rights reserved - Reproduction prohibited

 Before carrying out any cleaning or maintenance

operation, make sure in advance that the stove is
disconnected from the mains electricity supply, by
turning off the main switch located on the back of the
stove, or by unplugging the supply cable.

 The stove must be electrically connected to a system

equipped with an effective earth conductor.

 The system must be of adequate rated capacity for the

stated electrical power of the stove.

 Incorrect installation or poor maintenance (not

compliant with the provisions set out in this manual)
may cause damage to persons, animals or objects. The
company is not civilly or criminally liable in these cases.

1.2. OPERATING WARNINGS

 Shut the stove down in the event of a breakdown or

bad running.

 Pellets must not be fed manually into the burner.
 Accumulated unburnt pellets in the burner after each

"failed ignition" must be removed before igniting it
again.

 Do not wash the inside of the stove with water.
 Do not wash the stove with water. The water could get

inside the unit and damage the electrical insulation and
cause electric shocks.

 Do not expose your own body to hot air for extended

periods. Do not overheat the room you are in and
where the stove is installed. This could cause injuries
and health problems.

 Do not expose plants or animals to a direct hot air flow.

There could be harmful effects on them.

 Do not put any fuels in the hopper but wood pellets.
 Install the stove in a location with adequate means of

fire-prevention and equipped with all services such as
power supply (air and electricity) and fume discharge.

 If there is a fire in the flue pipe, extinguish the stove,

disconnect it from the power supply and never open
the door. Then contact the competent authorities.

 If the stove and the ceramic cladding are in storage, it

should be in a place that is free of damp, and they
should not be exposed to extremes of temperature.

 It is inadvisable to base the stove directly on the floor,

and if the floor is made of flammable material, it must
be suitably insulated.

 Do not light the stove with flammable materials if the

ignition system breaks down.

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PELLET STOVES Chapter 1

INSTALLATION AND USE MANUAL

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Warnings and guarantee conciliations Technical service - Rights reserved - Reproduction prohibited

INFORMATION
 For any problems, please contact your dealer or

company qualified and authorised personnel and always
request original spare parts for repairs.

 Only use the fuel recommended by the company (for

ITALY only 6mm diameter pellets whereas for the other
European countries, pellets with a diameter of 6-8 mm)
and only supplied by the automatic feed system.

 Periodically check and clean the smoke outlet ducts

(connection to the flue pipe).

 The pellet stove is not a cooking appliance.
 Always keep the cover of the fuel hopper closed.
 Keep this instruction manual carefully because it must

stay with the stove throughout its working life. If the
stove is sold or transferred to another user, always
make sure that the booklet goes with the product.

 If lost, please request a copy from your dealer or from

the company.

1.3. GUARANTEE CONDITIONS

The company guarantees the stove, excluding the
components which are subject to normal, for a period

of two years from the date of purchase, as proved by a
supporting document which gives the name of the vendor
and the date on which the sale took place. The guarantee is
conditional on the guarantee certificate being filled in and
returned within 8 days, and requires that the product be
installed and tested by a specialised installer, according to
the detailed instructions given in the instruction booklet
supplied with the product.

The term 'guarantee' is to be understood to denote the free­of-charge replacement or repair of parts recognised to

have been defective at the start by reason of
manufacturing defects.

1.3.1. Limitations

The above guarantee does not cover components relating to electrical
and electronic parts, or fans, on which the guarantee period is 1 year
from the purchase of the product, documented as specified above. The
guarantee does not cover parts subject to normal wear such as
gaskets, glass, and any parts with can be removed from the firebox.

The replacement parts will be guaranteed for the remainder of the
guarantee period starting from the date of purchase of the product.

1.3.2. Exclusions

Variations in colour in the painted or ceramic parts, and crackling of the
glaze on the ceramics, do not constitute grounds for a claim under the
guarantee, as they are natural characteristics of the material and of the
use of the product.

The guarantee will not cover all parts which are found to be faulty due
to negligence or careless use, incorrect maintenance, installation not
conform with that specified by the company (see relative chapters in
this manual for use).

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PELLET STOVES Chapter 1

INSTALLATION AND USE MANUAL

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Warnings and guarantee conciliations Technical service - Rights reserved - Reproduction prohibited

The company is not liable for any damages caused directly or indirectly,
to persons, animals or objects consequent to the non-observance of all
the instructions given in this manual, especially the cautions relating to
installation, use and maintenance.

If the product does not perform correctly, contact your local retailer
and/or importer.

Damage caused by transport and/or handling is excluded from the
guarantee.

For installation and use of the product, reference must be made
exclusively to the booklet supplied.

The guarantee will be invalidated in the event of damage caused by
tampering with the appliance, atmospheric agents, natural disasters,
electrical discharges, fire, defects in the electrical system, and caused
by lack of, or incorrect, maintenance in terms of the manufacturer's
instructions.

CLAIMS UNDER THE GUARANTEE

the request for action under the guarantee must be
addressed to the retailer, who will forward the claim
technical assistance service.

The company is not liable in the event that the
product and any other accessory is improperly used
or modified without authorisation.

Only original spare parts must be used for all
replacements.

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PELLET STOVES Chapter 2

INSTALLATION AND USE MANUAL

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11

Theoretical notions for installation Technical service - Rights reserved - Reproduction prohibited

2. Theoretical notions for installation

2.1. Pellets

Wood pellets are manufactured by hot-extruding compressed sawdust which
is produced during the working of natural dried wood. The compactness of
the material comes from the lignin which is contained in the wood itself, and
allows the production of pellets without the use of glues or binders.

The market offers different types of pellet with characteristics which
vary depending on what mixture of woods is used. The diameter varies
between 6 mm and 8 mm, with a standard length in the range 5 mm to
30 mm. Good quality pellets have a density which varies between 600
kg/m3 and 750 kg/m3, with a moisture content which varies from 5%
to 8% by weight.

Besides being an ecological fuel (exploiting timber residues to the
maximum and achieving cleaner combustion than is possible with fossil
fuels), pellets also have technical advantages. While good-quality
timber has a calorific power of 4.4 kW/kg (with 15% moisture,
therefore after about 18 months' seasoning), the equivalent figure for
pellets is 4.9 kW/kg.

To ensure good combustion, the pellets must be stored in an area that
is free of humidity and protected from dirt. The pellets are usually
supplied in 15 kg. sacks, so storing them is very convenient.

Good quality pellets ensure good combustion, thus lowering the
emission of harmful agents into the atmosphere.

The poorer the quality of the fuel, the more
frequently will intervention be necessary for cleaning
the internal parts, such as the grate and the
combustion chamber.

The main certifications of quality for pellets in the European market are
DINplus and Ö-Norm M7135; these ensure respect of:

 Calorific power: 4.9 kWh/kg
 Water content: max 10% of weight
 Percentage of ashes: max 0,5% of weight
 Diameter: 5 – 6mm
 Length: max 30mm
 Contents: 100% untreated wood, with no added bonding

substances (bark percentage 5% max)

 Packaging: in sacks made from ecologically compatible or

biologically decomposing material

Fuel pellets

15 Kg sack of fuel

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The company strongly recommends the use of
certified fuel for its stoves (DINplus and Ö-Norm
M7135).

The use of fuel of inferior quality or not conforming
to the specification given above compromises the
running of your stove and can therefore lead to the
termination of the guarantee and of the
manufacturer's responsibility for the product.

Pellet stoves only work with pellets having a
diameter of 6-8 mm with a length ranging from 5mm
to max 30 mm.

2.2. PRECAUTIONS FOR INSTALLATION

IMPORTANT!
Installation and assembly of the stove must be

carried out by qualified personnel.

The stove must be installed in a suitable position to allow the normal
operations of opening and ordinary maintenance.

The site must be:

 capable of providing the environmental conditions for operation
 equipped with power supply 230V 50 Hz
 capable of taking an adequate system for smoke discharge
 provided with external ventilation
 provided with an earth connection complying with CEI 64-8

The stove must be connected to a flue pipe or an internal or
external vertical duct conforming to current standards UNI
7129 - 7131 9615.

The stove must be positioned in such a way that the electrical
plug is accessible.

IMPORTANT!
The stove must be connected to a flue pipe or a

vertical duct which can discharge the fumes at the
highest point of the building.

The fumes are however derived from the combustion
of wood products, and if they come into contact with
or close to walls, they can make dirty marks.

Also take care because the fumes are very hot but
almost invisible, and can cause burns on contact.

The holes for the passage of the smoke pipe and for
the intake of air from outside should be made before
positioning the stove unit.

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2.3. OPERATING AREA

For proper functioning and a good temperature distribution, the stove
should be positioned in a location where it is able to take in the air
necessary for combustion of the pellets (about 40 m

3

/h must be
available), as laid down in the standard governing the installation and
in accordance with local national standards.
The volume of the room must not be less than 30 m

3.

The air must come in through permanent openings made in walls (in
proximity to the stove) which give onto the outside, with a minimum
cross-section area of 100 cm

2

. These openings must be made in such a
way that it is not possible for them to be obstructed in any way.
Alternatively, the air can be taken from rooms adjacent to the one
which needs ventilating, as long as they are provided with an air intake
from the outside, and are not used as bedrooms or bathrooms, and
provided there is no fire risk such as there is for example in garages,
woodsheds, and storerooms, with particular reference to what is laid
down in current standards.

It is not permissible to install the stove in bedrooms,
bathrooms, or in a room where another heating
appliance is installed (fireplace, stove etc.) which
does not have its own independent air intake.

Locating the stove in a room with an explosive
atmosphere is prohibited.
The floor of the room where the stove is to be
installed must be strong enough to take its weight.

In the case of flammable walls, keep a minimum distance to the rear
(A) of 5 cm, to the side (B) 5 cm, a minimum distance from the tube
to the wall (E) of 5 cm and to the front 150 cm.

If the room contains objects which are believed to be particularly
delicate, such as drapes, sofas and other furniture, their distance from
the stove should be considerably increased.

If the flooring is made of wood, provide a floor
protection surface in compliance with current
national standards.

2.4. CONNECTION TO THE EXTERNAL AIR INTAKE

It is essential that at least as much air must be able to flow into the
room where the stove is installed as is required for proper combustion
in the appliance and for the ventilation of the room. This can be
effected by means of permanent openings in the walls of the room to
be ventilated, which give onto the outside, or by single or collective
ventilation ducts.
For this purpose, on the external wall near the stove, a hole must be
made with a minimum free cross-section of 100 cm². (equivalent to a
round hole of 12 cm diameter or a square hole 10x10 cm), protected by
a grille on the inside and the outside.
The air intake must also:

 communicate directly with the room where the stove is installed
 be protected by a grille, metal mesh or suitable guard, as long as

this does not reduce the area below the minimum.

 be positioned in such a way as to be impossible to obstruct

Example of pellet stove installation

Example of pellet stove installation

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2

1

It is not compulsory to connect the air intake directly
with the stove (so that it draws air directly from
outside), but it is essential at all events to ensure an
airflow of 50 cubic metres per hour by the use of a
hole of the dimensions given.

See standard UNI 10683.

2.5. CONNECTION OF SMOKE DISCHARGE PIPE

When making the hole for the passage of the smoke discharge pipe, it
is necessary to take into account the possible presence of flammable
materials. If the hole will be going through a wall made of wood or any
other material which is sensitive to heat, the INSTALLER MUST first
of all use the special wall union (diam.13cm 13cm minimum) and
properly insulate the pipe of the stove that passes through it, using
adequate insulation materials (thickness 1.35cm with minimum thermal
conductivity of 0.07 W/m°K).

The same is true if the stove pipe must run through vertical or
horizontal stretches passing in proximity (min.20cm) to the heat­sensitive wall

As an alternative we recommend the use of insulated pipe, which can
also be used on the outside to avoid condensation.

The combustion chamber works in low pressure. The smoke duct for
the discharge of fumes will also be under low pressure when connected
to an efficient flue pipe as directed.

Pipes and unions with suitable gaskets must always
be used, to guarantee a hermetic seal.

All sections of the smoke duct must be inspectable and
removable to enable periodic internal cleaning. Tee
connectors with inspection caps should be used.

Position the stove bearing in mind all the instructions and
considerations above.

IMPORTANT!
All 90 degree changes of direction in the flue pipe

must be fitted with suitable tee connectors to allow
the possibility of inspection. (see accessories for
pellet stove)

It is absolutely prohibited to fit a grille on the end of
the discharge pipe, because it could lead to poor
running of the stove.

FOR CONNECTION TO THE FLUE PIPE, NOT MORE
THAN 2-3 METRES OF HORIZONTAL PIPE MUST BE
USED AND NOT MORE THAN THREE 90° CURVES
MUST BE USED

IT IS ALSO ADVISABLE NOT TO EXCEED 6 METRES IN
LENGTH WITH THE PIPE Ø 80 mm

Example of pellet stove installation

Rear view of a pellet stove (example)

1) Combustion air intake

2) Smoke outlet

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2.6. CONNECTION TO THE FLUE PIPE

The flue pipe must have internal dimensions not larger than 20 x 20
cm, or diameter 20 cm. In the event of larger dimensions, or of the
flue pipe being in poor condition (for example cracks, poor insulation,
etc.), it is advisable to fit a stainless steel pipe of suitable diameter
inside the flue pipe throughout its length, right up to the top.
Check with suitable instruments that there is a minimum draught of 10
Pa.
At the bottom of the flue pipe, provide an inspection cap to allow
periodic checking and cleaning, which must be done annually.
Make a gas-tight connection to the flue pipe, using pipes and
connectors as recommended by us.
You must ensure that a windproof cowl should be fitted which complies
with the standards in force.

This type of connection ensures the evacuation of the
fumes even in the event of a temporary power cut.

2.7. CONNECTION TO AN EXTERNAL FLUE WITH
INSULATED OR DOUBLE-WALL PIPE

The external fluepipe must have internal dimensions of minimum
10x10 cm or 10 cm diameter, and maximum 20x20 cm or 20 cm
diameter.
Check with suitable instruments that there is a minimum draught of 10 Pa.
The only type of pipe which is permissible is insulated (double-walled)
stainless steel, smooth on the inside, fixed to the wall. Flexible stainless
steel pipe must not be used. At the bottom of the flue pipe, provide an
inspection cap to allow periodic checking and cleaning, which must be
done annually. Make a gas-tight connection to the flue pipe, using
pipes and connectors as recommended by us.
You must ensure that a windproof cowl should be fitted which complies
with the standards in force.

This type of connection ensures the evacuation of the
fumes even in the event of a temporary power cut.

2.8. CONNECTION TO THE FLUE PIPE

For proper functioning, the connecting pipe between the stove and the
chimney or flue duct must have a slope of not less than 3% in the
horizontal stretches, the length of which must not exceed 2/3
metres, and the vertical distance between one tee connector and
another (change of direction) must not be less than 1.5m.
Check with suitable instruments that there is a minimum draught of 10
Pa.
At the bottom of the flue pipe, provide an inspection cap to allow
periodic checking and cleaning, which must be done annually.
Make a gas-tight connection to the flue pipe, using pipes and
connectors as recommended by us.
You must ensure that a windproof cowl should be fitted which complies
with the standards in force.

1) Windproof cowl

2) Flue pipe

3) Inspection

1) Windproof cowl

2) Flue pipe

3) Inspection

1) Windproof cowl

2) Flue pipe

3) Inspection

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This type of connection ensures the evacuation of the
fumes even in the event of a temporary power cut.

2.9. OPERATING PROBLEMS CAUSED BY DRAUGHT
DEFECTS IN THE FLUE

Of all the weather and geographical conditions which affect the
operation of a flue pipe (rain, fog, snow, altitude a.s.l., exposure to
sunlight, direction of facing), the wind is unquestionably the most
decisive. In fact, along with thermal depression caused by the
difference in temperature inside and outside of the chimney, there is
another type of depression or over-pressure: dynamic pressure caused
by the wind. An updraft always increases depression and hence
draught. A crosswind increases depression provided the cowl has been
installed properly. A downdraft always decreases depression, at times
inverting it.

Besides the direction and force of the wind, the position of the flue and
the cowl with respect to the roof of the building and the surrounding
landscape is important.

The wind also influences the operation of the chimney indirectly by
creating high-pressure and low-pressure zones, not only outside the
building but inside as well. In rooms directly exposed to the wind (2),
an indoor high-pressure area can be created which can augment the
draught in stoves and fireplaces, but it can be counteracted by the
external high pressure if the cowl is situated on the side exposed to the
wind (1). On the other hand, in the rooms on the opposite side from
the direction of the wind (3), a dynamic depression can be created
which competes with the natural thermal depression developed by the
chimney, but this can be compensated for (sometimes) by locating the
flue on the opposite side from the direction of the wind (4).

IMPORTANT!
The operation of the pellet stove is noticeably

sensitive to the conformation and position of the flue
which is adopted.

Hazardous conditions can only be overcome by
suitable setting-up of the stove carried out by
qualified personnel.

1

2 3

4

E.g. Crosswind 2: 8 m/sec

Depression of 30Pa

E.g. Downdraft at 45° of
8m/sec. Overpressure of 17
Pa

1-2 = High-pressure zones
3-4 = Low-pressure zones

WIND

Least favourable points

Most favourable position

WIND

Downdraft

High-pressure

Low-pressure zone

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3. INSTALLATION AND ASSEMBLY

3.1. DRAWINGS AND TECHNICAL CHARACTERISTICS

3.1.1. GARDENIA/MARGHERITA Air

512

5

3

0

6

1

491

Ø80

Ø48

1

0

1

0

4

3

130 187

193

2

1

3

3

9

1

,

5

3.1.2. PRIMULA/ORCHIDEA Air

2

1

3

219

187

156

3

9

1

,

5

1

0

9

2

1

0

6

0

5

1

5

562

Ø80

Ø48

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3.1.3. PRIMULA/ORCHIDEA Multiair

3.1.4. DALIA

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3.1.5. Technical characteristics

Technical characteristics GARDENIA - MARGHERITA AIR

Overall thermal power Max. 8 kw / 6.880 kcal
Overall thermal power Min. 2,4 kw / 2.064 kcal
Yield at maximum 91,7%
Yield at minimum 94,1%
Temperature of exhaust smoke at maximum 170°C
Temperature of exhaust smoke at minimum 100°C
Dust 22 mg/Nm3 (13% O2) - 13 mg/MJ
CO at 13%O

²

at minimum and maximum 0,025 – 0,014%
CO2 at minimum and maximum 5,7% - 8,7%
Mass of smoke at minimum and maximum 4-6,6 g/sec
Suggested draught at max power 0,10 mbar – 10 Pa
Suggested draught at min power 0,05 mbar – 5 Pa
Hopper capacity 37 liters
Fuel pellet type Pellet diameter 6-8 mm. Length range 5-30 mm
Pellet consumption per hour Min~0,6 kg/h* Max~1,8 kg/h*
Operating time between re-fuelling At min~40 h* At max~13 h*
Heatable volume m3 172/40-196/35-229/30 **
Combustion air inlet External diameter 50 mm.
Smoke outlet External diameter 80 mm.
Maximum absorbed electrical power Max 420 Watt/Med 80 Watt
Power supply frequency and voltage 230 Volt / 50 Hz
Net weight 140 Kg.
Weight with packaging 150 Kg.

* Data that may vary depending on the type of pellets used.
**Heatable volume based on demand of cal/m

3

40-35-30 (respectively 40-35-30 Kcal/h for m3)

Appliance suitable for installation in a shared flue.
Technical characteristics PRIMULA - ORCHIDEA AIR
Overall thermal power Max. 9,5 kw / 8.170 kcal
Overall thermal power Min. 2,4 kw / 2.064 kcal
Yield at maximum 91,7%
Yield at minimum 94,1%
Temperature of exhaust smoke at maximum 180°C
Temperature of exhaust smoke at minimum 100°C
Dust 22 mg/Nm3 (13% O2) - 13 mg/MJ
CO at 13%O

²

at minimum and maximum 0,025 – 0,014%
CO2 at minimum and maximum 5,7% - 8,7%
Mass of smoke at minimum and maximum 4,0-7,7 g/sec
Suggested draught at max power 0,10 mbar – 10 Pa
Suggested draught at min power 0,05 mbar – 5 Pa
Hopper capacity 44 liters
Fuel pellet type Pellet diameter 6-8 mm. Length range 5-30 mm
Pellet consumption per hour Min~0,6 kg/h* Max~2,0 kg/h*
Operating time between re-fuelling At min~48 h* At max~15 h*
Heatable volume m3 204/40-233/35-272/30 **
Combustion air inlet External diameter 50 mm.
Smoke outlet External diameter 80 mm.
Maximum absorbed electrical power Max 420 Watt/Med 80 Watt
Power supply frequency and voltage 230 Volt / 50 Hz
Net weight 160 Kg.
Weight with packaging 170 Kg.3

* Data that may vary depending on the type of pellets used.
**Heatable volume based on demand of cal/m

3

40-35-30 (respectively 40-35-30 Kcal/h for m3)

Appliance suitable for installation in a shared flue.

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Technical characteristics PRIMULA - ORCHIDEA MULTIAIR
Overall thermal power Max. 11 kw / 8.170 kcal
Overall thermal power Min. 2,4 kw / 2.064 kcal
Yield at maximum 90,2%
Yield at minimum 94,1%
Temperature of exhaust smoke at maximum 190°C
Temperature of exhaust smoke at minimum 130°C
Dust 20 mg/Nm3 (13% O2) - 11 mg/MJ
CO at 13%O

²

at minimum and maximum 0,025 – 0,013%
CO2 at minimum and maximum 5,7% - 8,6%
Mass of smoke at minimum and maximum 4,0-9,9 g/sec
Suggested draught at max power 0,10 mbar – 10 Pa
Suggested draught at min power 0,05 mbar – 5 Pa
Hopper capacity 44 liters
Fuel pellet type Pellet diameter 6-8 mm. Length range 5-30 mm
Pellet consumption per hour Min~0,6 kg/h* Max~2,0 kg/h*
Operating time between re-fuelling At min~48 h* At max~15 h*
Heatable volume m3 247/40-283/35-330/30 **
Combustion air inlet External diameter 50 mm.
Smoke outlet External diameter 80 mm.
Maximum absorbed electrical power Max 420 Watt/Med 80 Watt
Power supply frequency and voltage 230 Volt / 50 Hz
Net weight 160 Kg.
Weight with packaging 170 Kg.3

* Data that may vary depending on the type of pellets used.
**Heatable volume based on demand of cal/m

3

40-35-30 (respectively 40-35-30 Kcal/h for m3)

Appliance suitable for installation in a shared flue.

Technical characteristics DALIA AIR
Overall thermal power Max. 6,0 kw / 5.160 kcal
Overall thermal power Min. 2,1 kw / 1.720 kcal
Yield at maximum 92,8%
Yield at minimum 94,0%
Temperature of exhaust smoke at maximum 160°C
Temperature of exhaust smoke at minimum 100°C
Dust 14 mg/Nm3 (13% O2) - 7 mg/MJ
CO at 13%O

²

at minimum and maximum 0,059 – 0,013%
CO2 at minimum and maximum 4,1% - 8,0%
Mass of smoke at minimum and maximum 4,0-6,0 g/sec
Suggested draught at max power 0,10 mbar – 10 Pa
Suggested draught at min power 0,05 mbar – 5 Pa
Hopper capacity 20 liters
Fuel pellet type Pellet diameter 6-8 mm. Length range 5-30 mm
Pellet consumption per hour Min~0,5 kg/h* Max~1,45 kg/h*
Operating time between re-fuelling At min~20 h* At max~7 h*
Heatable volume m3 129/40-147/35-172/30 **
Combustion air inlet External diameter 50 mm.
Smoke outlet External diameter 80 mm.
Maximum absorbed electrical power Max 320 Watt/Med 80 Watt
Power supply frequency and voltage 230 Volt / 50 Hz
Net weight 120 Kg.
Weight with packaging 130 Kg.3

* Data that may vary depending on the type of pellets used.
**Heatable volume based on demand of cal/m

3

40-35-30 (respectively 40-35-30 Kcal/h for m3)

Appliance suitable for installation in a shared flue.

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3.2. PREPARATION AND UNPACK ING

GARDENIA/PRIMULA and ORCHIDEA/MARGHERITA stoves are

delivered with two different types of packing:

 GARDENIA and PRIMULA stoves have one package

o It contains the stove and the steel sides with the

profiles (Fig.1)

 The DALIA stove has one packaging

o It contains the stove as well as the steel sides and top

(Fig.2)

 ORCHIDEA and MARGHERITA have 2 packages

o One contains the stove
o One contains the ceramics (fig.3). In this case there

will be a single pack for the structure (the cardboard
with the ceramics will be placed above the packaging
with the structure)

Open the packaging, remove the four screws that secure the base of
the stove to the pallet, two to the right and two to the left (see figure

4), and position the stove in the selected place, ensuring that it is
complies with the above instructions.

The stove body or unit must always be kept in a vertical position when
moved, and moved only using carts. Special care must be used to
protect the door and the glass from impacts that would damage them.

Moving the product must always be done with care. If possible, unpack
the stove in the area where it is going to be installed.

The materials which make up the packaging are not toxic or harmful,
so no special procedures for disposal by required.

Their storage, disposal or possible recycling are therefore the responsibility
of the final user, in compliance with current legislation on the subject.

Do not store the stove unit or its cladding without their packaging.

Figure 3 - Example of packing for
ceramics

Figure 4 - Removing packaging screws

Figure 1 – Example of packaging stove

+ steel sides Gardenia/Primula

Figure 2 – Example of stove + steel
sides and top packaging – Dalia stove

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Position the stove without its cladding and connect it to the flue pipe.
Use the four adjustable feet (J) to get the stove correctly levelled so
that the smoke outlet (S) is lined up with the connecting pipe (H) .
Once the operations for connection are complete, assemble the
cladding (ceramics or steel sides).

If the stove needs to be connected to a discharge pipe which goes
through the rear wall (to connect up with the flue), take the greatest
care to make sure that the joint is not stressed.

If the smoke outlet of the stove is forced or used
improperly to lift it or position it, the operation of the
stove can be damaged irreparably.

1. Turn the feet clockwise to
lower the stove

2. Turn the feet counter-

clockwise to lower the
stove

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A

I

G

F

B

H

3.3. LATERAL CLADDING ASSEMBLY

Assembly of profiles to insert steel sides (GARDENIA)

Remove, on the upper part, the cast iron top (A).
Take the two profiles (B) to be assembled on the front part of the

stove (one to the right and one to the left). Make sure that the profile
(B) at the bottom enters the hole predisposed on the base for securing
purposes, and along the side enters the blade (B1) predisposed in the
stove along its entire height. Once this operation is performed, take the
piece (C) with the two screws (D and E) and secure the profile on the
top part of the stove. The screw (D) must be secured on the upper
sheet metal of the stove, while the screw (E) must be secured on the
area predisposed on the profile (B2).

Take the side (I) (to reposition the slide make sure that it enters the
part under the plug (F)) and secure it to the upper sheet metal of the
stove with the two screws (G and H) provided.

In the front part it must be inserted in the housing (B3) of the profile
(B).

Repeat the same operation for both sides. Reposition the cast iron top.

Figure 5 - GARDENIA stove sides

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Assembly of profiles to insert steel sides (PRIMULA)

Remove, on the upper part, the cast iron top (A).
Take the side (B) (pay attention that it enters in the part under the

plugs (F) and secure it to the upper sheet metal of the stove with the
bracket (C) and the four screws (D). Two screws secure the bracket
(C) on the stove and two secure the bracket (C) to the side (B).

Repeat the same operation for both sides. Reposition the cast iron top.

A

B

C

D

B

Figure 6 - PRIMULA stove sides

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Installation of steel sides (DALIA)

Take the side “C” (make sure the underside slots into pin “D”) and
secure it to the top sheet of the stove using the two screws “E and F”
provided.

At the rear, the side should be secured to the structure using the screw
“G”.

Repeat the same operation for both sides. Now raise the cover “A”
and position the steel top “B”.

B

A

CC

E

F

CG

Figura 7 - Fianchi stufa DALIA

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Inserting the ceramic sides (ORCHIDEA/MARGHERITA)

Remove, on the upper part, the cast iron top (A).
Take the six ceramics (B) from the box (see page 20 section 3.2) and

insert them into the profile (C) where the guide is, from the top
downwards

Repeat the same operation for both sides. Reposition the cast iron top.
(fig.8)

A

B

C

C

We recommend the use of small velcro felt disks to
apply to the tips of the ceramics to avoid contact
between them.

We recommend installing the ceramics after
installation of the stove is complete.

Figure 8 - MARGHERITA stove sides

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3.4. HOT AIR DUCT CONNECTIONS FOR
PRIMULA/ORCHIDEA MULTIAIR model

Once the stove is in position, you can begin installation of the hot air ducts.
First of all, select the amount of hot air that you want to come out of the

front and the back of the stove.
This simple operation is performed using the mechanical lever located

under the hopper cover (Figure 9). The greater the opening, the more air
will be directed to the front part and less to the back, and vice versa.

For further clarity, Figure 10 shows the distribution of the hot air
between the two outlets (front and rear) at maximum ventilation power
and taking one duct into account.

Do not adjust the air distribution with the lever when
the stove is on or without protection: DANGER OF
BURNS. The metal parts near the lever can reach a
temperature of up to 80°C .

Once you have adjusted the deflector, connect the rear hot air outlet
flange to the ducts and the nozzle. The rear hot air outlet has a diameter
of 80 mm. A pipe which is inserted in the wall must be properly insulated
so that it does not lose heat and so that air outlet is silent.

In the case of a dual duct (two hot air outlet
nozzles), the lengths of the pipes should be similar to
distribute the air uniformly, otherwise the air will
tend to flow more through the shorter or least
twisted duct.

The figures (Figure 11) show a simple example of ducting, seen both
from the rear and from the front of the stove.

Legend for Figure 11
A= cold air intake;
B= hot air outlet nozzle and duct
C= smoke outlet pipe

A B J K

0 mt. MIN 10% 90%
0 mt. MAX 80% 20%
4 mt. MIN 10% 90%
4 mt. MAX 75% 25%

B min

B max

Figure 9 – Ventilation distribution
ad

j

ustment (front/rear)

A

K

A

K

J

J

B min

B max

Figure 10 – Front/rear hot air
distribution

Figure 11 – Front view of air outlet system

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4. OPERATION

4.1. PRE-LIGHTING WARNINGS

Do not touch the stove during the first lighting, as it
is during this phase that the paint sets. If you touch
the paint, you may expose the steel surface.

If necessary, touch up the paint with the aerosol spray in the original
colour (see the section "Accessories for pellet stoves").

It is good practice to provide plenty of ventilation in
the room during the initial lighting, as the stove will
give off a small amount of smoke and smell of paint.

Do not stay near the stove, and as previously mentioned, ventilate the
room. The smoke and the smell of paint will vanish after about one
hour of operation. There are no health risks involved.

The stove will be subject to expansion and contraction during the
stages of lighting and cooling down, and may therefore make slight
creaking noises.

This phenomenon is absolutely normal, the structure being made of
sheet steel, and must not be considered a fault.

It is extremely important to be sure not to take the stove to full heat
straight away, but to bring it gradually up to temperature.

If use low heating powers (for example 1

a-2a-3a

). During subsequent
use, you will be able to make use of all available heating power (e.g.
4

a-5a

), but remember not to keep the stove running on full power for

more than 60-90 minutes.
In this way you will avoid damage to the ceramic panels, the welds and

the steel structure.

Do not demand full heating
performance straight away!

Try to get familiar with the commands given from the control panel.

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4.2. DISPLAY PANEL AND COMMANDS

4.2.1. Control panel logic

Shown below is some useful information for understanding the logic
and use of the control panel:

 Knob A has 5 ventilation levels. The knob rotates uniformly

from min to max.

 Knob B allows the room temperature to be regulated. The

temperature ranges from a minimum of 15°C to a maximum of
30°C, also in this case the knob turns uniformly.

 Knob C foresees 5 levels of flame regulation (power); the key

rotates uniformly.

 Key D allows the stove to be ignited (ON) or shutdown (OFF).
 Key E increases or decreases pellet load respect to the factory

default value which is 0. When the stove is lit for the first
time, the set setting is 0 (led in the middle), by using key E
you increase (led to the right+1/+2) or decrease (led to the
left-1/-2) the pellet load. The selected led will remain fixed
orange while the stove is operational, it will go out when the
stove is switched off and the last setting will stay in the
memory when it is lit again.

 Led 1 – when the stove is lit the led is green and fixed,

flashing green when igniting/setting the stove and flashing
yellow/orange when it is switched off; it flashes red in the case
of the intervention of an alarm.

 The 5 leds over key E (0/-1/-2/+1/+2) also light up to signal

alarms. In the event of alarm, Led 1 will flash red, there will
be an acoustic signal and the type of alarm is identified by one
of the five corresponding Leds.

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KEY

A. Ventilation regulation knob
B. Temperature regulation knob
C. Flame regulation knob
D. Ignition and shutdown button (ON/OFF)

E. Pellet load key
Led 1. Multi-colour on/off led
Led -2/-1/0/+1/+2 Pellet load level or alarm signal.

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4.3. MAKING THE ELECTRICAL CONNECTIONS

Connect the supply cable first at the rear of the stove and then to an
electrical outlet on the wall.

The main switch located on the rear of the stove should be switched on
only when you want to light the stove.

If you do not intend to use the stove, it is advisable
to keep it switched off.

4.4. STOVE POWER SUPPLY

Once the power cord is connected to the rear part of the stove, place
the switch, also on the rear, to position (I).

The lighted button of the switch will come on.
The switch located to the rear of the stove powers the system.

On the rear of the stove there is a fuse box which is located
underneath the mains socket. Use a screwdriver to open the fuse box
if necessary replace them (3.15 A delayed).

4.5. PRE-LIGHTING CHECK

Check that all the safety conditions described above have been met.
Make sure you have read and completely understood the contents of

this instruction booklet.
Remove any components which might burn from the firebox and from

the glass (various instructions and adhesive labels).
Check that the grate A is properly positioned and rests correctly on the

base.

After long periods of disuse, remove from the hopper (using
a vacuum cleaner with an extension) any remains of
pellets which have lain there for some time, since they may
have absorbed moisture, which changes their original
characteristics and makes them unsuitable for burning.

4.6. FIRST LIGHTING

4.6.1. Ignition/shutdown using the control panel

(Key D)

The stove is ignited and shutdown by pressing key D on the control
panel for 2 seconds.

When switching on, LED 1 flashes green, whereas when the stove is lit
it is fixed green.

After a start-up phase lasting about 20 minutes, the stove
enters into full working order (led 1 lit with fixed green light).

Key D is also used to switch the stove off (see section.4.8).

Electrical connection of the stove

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4.7. OPERATING MODE

The GARDENIA-PRIMULA-ORCHIDEA-MARGHERITA stoves have
the following operating mode:

4.7.1. Setting room temperature (Knob B)

By using command B it is possible to set the desired temperature for
the room in which the stove is installed from a minimum of 15°C to a
maximum of 30°C.

When such condition is obtained the stove goes into a status
corresponding to the minim values of consumption (flam and hot air fan
speed at minimum, see following points), to then return to the set
values when the room temperature drops below the set threshold.

4.7.2. Setting the flame power (Knob C)

Using command C the flame power is set from a minimum of 1 to a
maximum of 5.
The levels of power correspond to a different fuel consumption value:
by setting 5 the room will be heated in less time, setting 1 the room
temperature will be maintained for a longer period of time.

The flame power setting is only effective after
ignition and therefore in full working order.

4.7.3. Setting the hot air fan speed (Knob A)

Using command A the hot air fan speed can be regulated.

The fan starts to work when the stove has reached a
default (factory setting) temperature value.

When shutting down, the speed is automatically set
to the maximum to cool the stove more quickly.

4.7.4. Note on first ignition

The first attempt at ignition may not be successful,
since the feeder screw is empty and it is not always
able to fill the grate with required amount of pellets
in time to ensure normal ignition

CANCEL THE CONDITION OF ALARM FOR FAILED
IGNITION BY PRESSING KEY D FOR A FEW SECONDS
(see section 4.17). REMOVE THE PELLET LEFT IN THE
BURNER AND REPEAT IGNITION

After repeated attempts at lighting, if there is no flame even though
pellets are flowing normally, check that the grate is correctly
positioned. It must be placed where it adheres perfectly to its
housing and free of any ash incrustations. If after this check no

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abnormalities are found, it means that there may be a problem with the
stove components or that installation may not have been carried out
correctly.

REMOVE THE PELLETS FROM THE BURNER AND
CONTACT AN AUTHORISED TECHNICIAN.

4.8. SHUTDOWN MODE (Key D)

The stove is shutdown by pressing key D. From this moment a
completely automatic cooling phase begins which includes the
interruption of loading the fuel, cleaning the grate and the smoke
discharge conduit.

Such phase may last for a variable time according to how many hours
the stove has been lit and its position; during the first 10 minutes the
hot air fan switches off while the smoke ejector fan will run at minimum
until reaching a minimum default temperature (factory setting).

NEVER SHUTDOWN THE STOVE BY CUTTING OFF THE
MAINS.

Always leave it to complete the shutdown cycle,
otherwise damage could be caused to the structure,
and also problems with ignition in the future.

4.9. LOADING THE PELLETS

Fuel is loaded from the upper part of the stove by opening a door. Pour
the pellets in the hopper. When empty, it will hold slightly more than a
15 kg sack.

This is easier if performed in two steps:

 Pour half of the contents into the hopper and wait for the fuel

to settle on the bottom.

 Then pour in the rest

Never remove the protection grille in the hopper.
When filling, do not let the sack of pellets touch any
hot surfaces.

Do not place any type of fuel in the hopper other than
pellets that are compliant with the specifications
provided previously.

4.10. CHOOSING THE TYPE OF PELLET LOAD (Key E)

This operation allows the user to set the stove in the best way based
on the type of pellet available.
This prevents fuel waste, ensures expected heating ability and protects
the condition of the product.
Depending on the characteristics shown below (shape/colour/ nature of
flame) and user's experience (grate too full or too empty) it is possible
to use key E, respect to the factory default (0), to increase or decrease
pellet load.

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THE CHOICE OF LOAD TYPE (0 factory
default, -1/-2/+1/+2) CAN BE MADE ON
FIRST INSTALLATION OR EVERY TIME IT
IS NECESSARY. (E.g. when you change supplier or

when you notice differences in colour or size of the
pellets)

4.11. VIEWING THE FLAME

In order to obtain good operation from the stove, you need to know
how to "read" the flame. The characteristics that the user needs to pay
attention to are the basically:

 The shape
 The colour
 The character

4.11.1. The shape

In normal combustion, the flame should be tapered and lively, as

wide as the grate that it comes out of and with the tip roughly vertical
or pushed towards the Alutec70 back of the firebox. You should have
the sensation that the flame is pulled upward so that it does not beat
against the glass of the door.

Fig. 1

On the other hand a flame which at its base is bigger than the grate
and has a feeble character, whose tip is not "guided", or which beats
against the glass

(Fig. 2)

may be a symptom of poor setting of the fuel
loading and/or smoke aspiration, or the smoke duct is obstructed or
there are high pressure areas that do not allow for regular smoke
outflow.

In this case you will ALWAYS have operating problems. Request
assistance from specialized personnel or ask technicians for advice.

4.11.2. The colour

The colour is in some way connected to the shape of the flame. A
colour which varies between orange and yellow with a dark tip usually
goes along with an enlarged flame (as previously described) which
lacks oxygen or in any case indicates improper combustion. As the
colour changes to light yellow-white, the shape of the flame changes,
becoming thinner, showing the presence of a greater quantity of
oxygen.

4.11.3. Character

Lively or feeble, this is closely connected to the shape of the flame.

NORMAL COMBUSTION
Shape: Tapered, compact, vertical
Character: Lively
Colour: Yellow – light yellow - white

ABNORMAL COMBUSTION
Shape: enlarged irregular not

compact

Character:Tenuous - feeble
Colour:Orange - yellow

Figure 2

Figure 1

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PROBE

POS.14

CA VO TERMOSTAT O
AMBIENTE

4.12. Connection to a room thermostat

The room thermostat is not included with the stove
and it must be installed by a specialised technician.

WARNING!
The electrical wires must not be in contact with the

hot parts of the stove.

The stove can also be connected to a room thermostat. The procedure
to follow for the connection of the external thermostat is the following:

 Connect the two wires of the cable which come from the room

temperature to the two free terminals of the connector
(position 14 wiring diagram chap.7). To do this it is
necessary to:

o unscrew the protective cap of the probe
o Pass the two wires through the protective cap and

insert them into the hole together with the probe.

o Pull the two wires to carry out connection to the board

corresponding to terminal 14 (see chap.7)

o Close the protective cap again.

To make the stove work according to the temperature set on the
external thermostat it is necessary to bring knob (B) to the minimum
position (15°C).

Please remember that once the temperature is reached, the stove does
not switch off but automatically modulates the flame and room fan to
minimum power.

ROOM THERMOSTAT
CABLE

POS.14

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4.13. Connection to the time programmer RED
(optional-accessory RED)

The time programmer is not included with the stove
and its installation is to be handled by the user.

The stove does not work with other brands of time
programmer.

Contact the authorised retailer.

To install the optional timer, refer to the instructions inside it.

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4.14. SAFETY DEVICES

The stove is fitted with the following safety devices:

 MAIN STOVE POWER SUPPLY SAFETY

The stove is protected by a fuse which is near to the switch (I).

 SMOKE TEMPERATURE SENSOR.

Monitors the temperature of the smoke, and gives permission for
start-up or shuts the stove down when the smoke temperature
falls below the preset value.

 PELLET HOPPER TEMPERATURE SENSOR.

If the temperature exceeds the preset safety level, it immediately
shuts down the running of the stove, and has to be reset, after the
stove has cooled, before the it will restart.

 ELECTRICAL SAFETY

The stove's electronic board is protected by a fuse. (see section.7).

 FAILURE OF THE SMOKE EXTRACTION FAN

If the fan stops, the electronic board shuts off the supply of pellets
in good time, and an alarm is displayed.

 BREAKDOWN OF THE REDUCTION MOTOR

If the reduction motor stops, the stove continues to function until
it has cooled down to the minimum level.

 TEMPORARY POWER CUT

If there is a power outage during operation, when the power
comes back on the stove will go into cooling mode.

 FAILURE TO LIGHT

If during ignition no flame develops, the stove will go into alarm
condition.

TAMPERING WITH THE SAFETY DEVICES IS
PROHIBITED

It is only after eliminating the cause which gave rise to the
intervention of the safety system, that it is possible to
relight the stove and thus reset the automatic operation of
the sensor. To understand which anomaly has occurred,
consult this manual which explains what to do based on the
alarm message the stove displays.

ATTENTION

If the stove is not used as described in this instruction booklet,
the manufacturer refuses to accept any responsibility for
damage to persons and property that may arise. The
manufacturer furthermore refuses to accept responsibility for
damage to persons and property arising from the failure to
observe all the rules contained in the manual and in particular:

 Failure when carrying out works of maintenance,

cleaning and repair to adopt all necessary measures and
precautions

 Tampering with the safety devices.
 Removing the safety devices.
 Failure to connect the stove to an efficient system for the

discharge of smoke.

 Failure to check in advance that the room where the

stove is to be installed is adequately ventilated.

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4.15. LED 1 SIGNALS DURING OPERATION

LED 1 Off: stove awaiting ignition
LED 1 Flashing green: ignition
LED 1 Fixed green: stove fully ignited
LED 1 Flashing orange: switching off
LED 1 Flashing red: alarm in progress
LED 1 Fixed red: stove switched off after alarm

In the event of shutdown following a mains cut-off led 1 keeps flashing orange even after cooling.

4.16. ALARM SIGNALLING

In the case in which there is an operational anomaly, the stove emits a
warning tone and informs the user of the type of fault that has
occurred by means of the control panel.
The 5 leds over keyE (0/-1/-2/+1/+2) also light up to signal alarms. In
the event of alarm, Led 1 will flash red, there will be warning tone and
the type of alarm is identified by one of the five corresponding Leds.
The following table describes the possible alarms signalled by the stove
and some useful suggestions to solve the problem.

WARNING!
The alarm is signalled by LED1 in red plus the relative

LED (-2/-1/0/+1/+2) in orange.

LED

SIGNALLING

TYPE OF PROBLEM SOLUTION

Led 2.

Fire fails to ignite

Check the level of pellets in the hopper.
Check that the grate is properly inserted in its housing and

does not have any obvious unburnt incrustations;

Led 1.

Fire goes out abnormally

Check the level of pellets in the hopper.
Check that the

g

rate is properly inserted in its housing and

does not have any obvious unburnt incrustations;

Led 0.

Pellet hopper temperature exceeds foreseen
safety limit.

Structure has overheated due to reduced hea

t

dissipation.

Wait for the end of the cooling phase, cancel the alarm
and relight the stove placing the fuel load to minimum on
led -2 (section 4.10) and increasing the room fan speed
(knob A). If the alarm persists, contact technical support.

Led +1

Anomalous operation of smoke fan.

Check that the

g

rate does not have visible unburnt
incrustations. If the alarm persists, contact technical
support.

Led +2

Smoke temperature too high or smoke probe
faulty.

Wait for the end of the cooling phase, cancel the alarm
and relight the stove placing the fuel load to minimum on
led -2 (section 4.10) and increasing the room fan speed
(knob A). If the alarm persists, contact technical support.

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4.17. Shutdown mode due to alarm

When an alarm intervenes the stove will go into the automatic cooling
phase very similar to the "shutdown mode" to ensure the correct
cooling and automatic cleaning of the system.
If you wish to stop the warning tone while continuing the cooling
phase, simply press key (D): the red led will become orange, still
flashing, and will go out once the factory default shutdown temperature
has been reached.
The failed ignition and shutdown alarms can in most cases by
cancelled, that is by pressing button D again it is possible to go to a
new flame ignition phase (after having loaded pellets into the hopper).
Some alarms can be cancelled, others required the necessary
intervention of a specialised technician (previous table).

4.18. Exiting alarm condition

In case of an alarm intervening, to restore the normal operation of the
stove press the on/off (D) key for a long time. After a short verification
phase if the cause that caused the alarm does not persist, the stove
leaves the alarm status and it may restart.

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A

S

5. MAINTENANCE AND CLEANING

ATTENTION!
All cleaning of all parts must be carried out with the

stove completely cold and unplugged.

The stove does not need much maintenance if used with
certified quality pellets.

5.1. DAILY AND WEEKLY CLEANING BY THE USER

5.1.1. Before each lighting

Using a suitable tool clean the grate “A” of ash and any incrustation
which could obstruct the passage of air.

In the case of pellet depletion, unburnt pellet in the grate could
accumulate in the hopper. Always empty the residuals from the grate
prior to each lighting.

REMEMBER THAT ONLY A CORRECTLY POSITIONED
AND CLEAN GRATE CAN GUARANTEE THE OPTIMAL
LIGHTING AND OPERATION OF YOUR PELLET STOVE.

For good cleaning of the grate, pull it completely out of its housing and
thoroughly clean the grate and holes on the bottom. If you use good­quality pellets, you will normally only need to use a paintbrush to
restore the perfect condition of the component. For tough incrustations,
use the steel tool provided with the stove.

5.1.2. Check every 2/3 days

Clean compartment “S” around grate “A” from ash being careful of hot
ashes.

Only if the ash is completely cold, it is possible to use a vacuum
cleaner to remove it. Use a drum-type vacuum cleaner that is suitable
for picking up particles of a certain size.

Experience, and the quality of the pellets used, will determine the
frequency of cleaning.

It is however advisable not to let it exceed 2 or 3 days.

5.1.3. Cleaning the glass

For cleaning the ceramic glass, the use of a dry brush is recommended,
or if it is very dirty, the special spray detergent, applying a small
quantity then cleaning with a cloth.

ATTENTION!
Do not use abrasive products and do not spray the

cleaning product on the glass of the painted parts or
on the gaskets of the fire door (ceramic fibre cord)

Example of clean grate

Example of dirty grate

Cleaning the ash collection compartment

Cleaning the glass

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E

D

C

F

F

C

D

E

5.2. PERIODIC CLEANING BY A SPECIALISED

TECHNICIAN

5.2.1. Cleaning of the heat exchanger

Halfway through the winter, but especially in the spring, you will
need to clean the compartment where discharge smoke passes.

This cleaning must

be done in order to remove all combustion residues
before time and humidity let them harden and make them difficult to
remove.

CLEANING OF HEAT EXCHANGER:
CLEANING THE UPPER COMPARTMENT

GARDENIA/MARGHERITA STOVES

With the stove cold remove the cast iron top “A”, remove the sides as
indicated in. Section 3.3.
Remove the two screws to the right and left (F) so that it is possible to
dismantle the front cast iron top (D).
At this point dismantle the exchanger C (unscrewing the screws) and
access the inspection hole for cleaning (see arrow): Using a rod or a
bottle cleaner, scrape the furnace walls in order to make the ash fall
into the lower ash compartment. Clean and refit all the components
using a new front gasket (E).

CLEANING THE UPPER COMPARTMENT ORCHIDEA/PRIMULA
AIR STOVES

With the stove cold remove the cast iron top, remove the sides as
shown in. Section 3.3.
Take out the cast iron front top (D) and dismantle the exchanger (C)
(unscrewing the screws). Access the inspection hole for cleaning (see
arrow): Using a rod or a bottle cleaner, scrape the furnace walls in
order to make the ash fall into the lower ash compartment. Clean and
refit all the components using a new front gasket (E).

CLEANING THE UPPER COMPARTMENT ORCHIDEA/PRIMULA
AIR STOVES

Unscrew the screws that block the supports of top “B” and remove the
cast iron grid “D”. Lift the hopper cover “C” and remove the black
screws that block it to the structure. Disassemble the back “E” by
unscrewing all the upper and lower screws. Remove the upper
protection “F” by unscrewing the screws fastened to the hopper back
and those fixed on the side uprights. Unscrew the nut located in the
end fork of the adjustment lever “G” and lift the upper cladding “H” by
unscrewing the black screws that secure it to the side cladding.
Disassemble the exchanger “I” by unscrewing the screws that block it
to the structure. Access the inspection hole for cleaning (see dotted
arrow): Using a rod or a bottle cleaner, scrape the furnace walls in
order to make the ash fall into the lower ash compartment. Clean and
refit all the components using a new front gasket “J”.

Cleaning the upper compartment
Gardenia/Margherita

Cleaning the upper compartment
Orchidea/Primula Air

C

A

B

D

E

F

G

H

I

J

Cleaning the upper compartment
Orchidea/Primula Multiair

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A

B

"T"JOINT

C

B

A

D

E

F

G

H

L

CLEANING THE UPPER COMPARTMENT - DALIA STOVE
When the stove is cold, raise the cover “A” and remove the steel top
“B” which is merely resting on top of some rubbers. Next, remove the

sides “C” as shown in Section 3.3.
Remove the other cover “D” which is secured to the structure by four
screws (two at the front and two at the rear), then slide out the
insulation panel “E” and remove the panel “F” unscrewing the two
screws on the right and the two screws on the left.
The surface below features a small plate “G” secured with two screws.
Remove this piece too and access the inspection hole for cleaning (see
arrow).
Using a stiff rod or a bottle brush, scrape the inner walls of the fire box
so that the ashes drop into the lower ash compartment. Clean and refit
all the components.

CLEANING THE LOWER COMPARTMENT
GARDENIA/MARGHERITA AND ORCHIDEA/PRIMULA STOVES

Clean as explained in section 5 around the grate “A”. Unscrew the 4
screws and remove cap “B” and with the vacuum cleaner nozzle
remove the ash and the soot accumulated in the lower exchanger
shown by the arrow.

CLEANING THE LOWER COMPARTMENT - DALIA STOVE

Clean as explained in section 5 around the grate “A”. Unscrew the 2
screws and remove the plug “L”. Then remove the plate “H” removing
the two screws and using the a vacuum cleaner nozzle remove the ash
and soot in the lower heat exchanger shown by the arrow.

CLEANING OF SMOKE DUCT AND GENERAL CHECKS:
Clean the smoke discharge system, especially in the area of the

tee connectors, curves and any horizontal stretches of pipe.

For information on cleaning the flue pipe, contact a professional
chimney sweep.

Check the seal of the ceramic fibre gaskets on the door of the stove. If
necessary, order new gaskets from the retailer for replacement or
contact an authorized service centre to carry out this work.

ATTENTION:
The frequency with which the smoke discharge

system is cleaned should be determined based on the
type of use that is made of the stove and the type of
installation.

We recommend relying on an authorized service
centre for end-of-season cleaning and maintenance,
they will carry out all of the previously mentioned
work and make a general check of the stove's
components.

Cleaning the lower compartment -

Cleaning the upper/lower compartment - Dalia

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5.2.2. Shutting the stove down (end of season)

At the end of season, before shutting down the stove, we recommend
completely removing pellets from the hopper with the use of a vacuum
cleaner with an extension.

During periods of disuse, the stove must be unplugged and
placed in a dry place protected from the elements. For greater
safety, especially if there are children around, we recommend
removing the supply cable from the rear of the stove.

Upon re-start, when pressing the main switch (located on the back of
the stove) does not make the control panel display light up, it could
mean that the service fuse needs replacing.

On the rear of the stove there is a fuse holding compartment which is
located underneath the supply socket. Use a screwdriver to open the
fuse-holder compartment and if necessary replace them (3.15 AT
delayed)

5.2.3. Check of internal components

ATTENTION!
The check of the internal electro-mechanical

components must be carried out only by qualified
personnel with technical knowledge of electricity and
combustion.

We recommend that an annual maintenance service is carried out,
preferably under a programmed service contract. The essential part of
this service is a visual and functional check on the internal components:

The following is a summary of the checks and/or maintenance tasks
which are indispensable for the correct operation of the stove.

PARTS / INTERVAL 1 DAY 2-3 DAYS 30 DAYS 90 DAYS 1 YEAR

Grate ●

Ash collection

●

Glass ●

Lower heat exchanger ●

Complete exchanger ●

Smoke duct ●

Door seal ●

Flue pipe ●

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6. PROBLEMS / CAUSES / SOLUTIONS

WARNING:
GUIDE FOR THE EXCLUSIVE USE OF THE

SPECIALISED TECHNICIAN.

WARNING:

All repairs must be carried out exclusively by a
specialised technician, with the stove completely cold
and the electric plug pulled out.

The operations marked in bold type must be carried
out by specialised personnel.

The manufacturer will not be liable and the guarantee
lapses if this condition is not respected.

PROBLEM

LED

POSSIBLE CAUSES Solutions:

The stove signals
failed ignition

Led 2.

 The screw feeder is empty for first ignition or

due to the pellets running out

 The hopper is empty
 The screw feeder is blocked by foreign

bodies

 The gear motor is faulty

 Wait for the pellet to be

loaded

 Fill the hopper
 Free the screw feeder

from foreign bodies

 Replace the faulty

component

The stove signals
anomalous stove
shutdown

Led 1.

 The pellet is not emitted into the combustion

chamber

 The fuel hopper has emptied out
 Low pellet feed rate.

 Unsuitable pellets.

 Door open
 Grate dirty
 Smoke outlet blocked

 Gaskets worn
 The screw feeder is blocked by foreign

bodies

 The gear motor is faulty

 Wait for the pellet to be

loaded

 Fill the hopper
 Increase the pellet load

following the instructions in
section 4.10

 Remove the unsuitable

pellet from the hopper and
exchange it with one
recommended by the
manufacturer

 Check that the door is

properly closed

 Clear the grate of

obstructions section 5

 Clean the smoke outlet
 Change the gaskets
 Free the screw feeder

from foreign bodies

 Replace the faulty

component

red

PELLET STOVES Chapter 6

INSTALLATION AND USE MANUAL

page

45

Problems/Causes/Solutions Technical service - Rights reserved - Reproduction prohibited

PROBLEM

LED

POSSIBLE CAUSES Solutions:

The stove is
signalling pellet
hopper temperature
over the safety limit

Led 0.

 Pellet load too high

 Room fan power too low

 Structure has overheated due to

reduced heat dissipation.

 Room fan faulty

 Wait for the stove to cool,

re-ignite it and decrease the
pellet load following the
instructions in section 4.10

 Wait for the stove to cool,

re-ignite it and increase the
fan using knob A

 Verify the correct

positioning of the stove

 Increase the smoke fan

speed according to the
technical manual

 Replace the room fan
The stove signals
anomalous
operation of the
smoke fan

Led +1

 Impediment in fan rotation
 Smoke fan faulty

 Check the reason for the

impediment

 Replace the faulty

component

The stove signals
smoke temperature
too high or smoke
probe faulty

Led +2

 Pellet load too high

 Unsuitable pellets.

 Room fan power too low
 Structure has overheated due to

reduced heat dissipation.

 Room fan faulty
 Smoke probe faulty
 Smoke outlet blocked

 Increase the pellet load

following the instructions in
section 4.10

 Remove the unsuitable

pellet from the hopper and
exchange it with one
recommended by the
manufacturer

 Increase the fan speed

using knob A

 Verify the correct

positioning of the stove

 Replace the faulty

component

 Clean the smoke outlet

The pellets
accumulate in the
grate

 Pellet load too high

 Insufficient combustion area.

 Pellets damp or unsuitable.

 Door open
 Smoke outlet blocked

 Gaskets worn

 Increase the pellet load

following the instructions in
section 4.10

 Make sure that the

combustive air inlet in the
back of the stove is free
from obstructions or
blockages

 Remove the unsuitable

pellet from the hopper and
exchange it with one
recommended by the
manufacturer

 Check that the door is

properly closed

 Clean the smoke outlet

 Increase the smoke fan

speed according to the
technical manual

 Replace the faulty

component

red

PELLET STOVES Chapter 6

INSTALLATION AND USE MANUAL

page

46

Problems/Causes/Solutions Technical service - Rights reserved - Reproduction prohibited

PROBLEM

LED

POSSIBLE CAUSES Solutions:

The flame is weak
and goes out

 The pellet hopper is emptying
 Low pellet load

 Unsuitable pellet

 Fill the hopper

 Increase the pellet load

following the instructions in
section 4.10

 Remove the unsuitable

pellet from the hopper and
exchange it with one
recommended by the
manufacturer

The room fan does
not stop

 The stove is cooling down
 Temperature probe faulty

 Wait for the structure to

cool

 Replace the faulty

component

The room fan is not
working

 The temperature has not reached the

minimum ignition limit

 The thermal protection has triggered

due to fan overheating

 Fan faulty

 Wait for the structure to

cool

 Check for any

impediments in the fan
rotation

 Replace the faulty

component

The room fan is not
regulated by knob A

 The stove has reached the room temperature

set by knob B and automatically modulates at
minimum

 Control panel faulty

 Increase the temperature

set using knob B

 Replace the faulty

component

The stove power is
not regulated by
knob C

 The stove has reached the room temperature

set by knob B and automatically modulates at
minimum

 Control panel faulty

 Increase the temperature

set using knob B

 Replace the faulty

component

No light signals on
the power supply
switch of the stove

 The power supply cable is unplugged
 The switch is not lit on I
 No voltage

 Fuse blown.

 Connect the cable to the

socket plug

 Ignite the stove using

switch I

 Check the system

 Replace the fuses

(section.4.4)

red

PELLET STOVES Chapter 7

INSTALLATION AND USE MANUAL

page

47

Electrical diagrams Technical service - Rights reserved - Reproduction prohibited

7. ELECTRICAL DIAGRAMS

MOTHERBOARD WIRING KEY

1. Control panel

2. Room probe

3. Smoke probe red + blue -

4. Fuse

5. Switch

6. Ignition plug

7. Smoke ejector fan

8. Gear motor

9. Contact thermostat

10. Air fan

11. Smoke ejector fan revolution control
white/red/black or blue

12. Timer-thermostat

13. Room thermostat

N.B. The electrical wiring of the single components includes pre-wired connectors which are of different sizes.

Via La Croce n°8

33074 Vigonovo di Fontanafredda (PN) – ITALY

Telephone: [phone] r.a.

Fax: [phone]

e-mail: [e-mail]

8900910102 Rev 2 12/2010