RCA IP120 User Manual
IP Phone
IP120
Interference Information
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference; and (2) This device must accept
any interference received, including interference that may cause undesired operation. Privacy of
communications may not be ensured when using this phone.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment o and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna (that is, the antenna for radio or television that is
“receiving” the interference).
• Reorient or relocate and increase the separation between the telecommunications equipment
and Receiver.
• Connect the telecommunications equipment into an outlet on a circuit dierent from that to
which the receiving antenna is connected.
If these measures do not eliminate the interference, please consult your dealer or an experienced
radio/television technician for additional suggestions. Also, the Federal Communications Commission
has prepared a helpful boOKlet, “How To Identify and Resolve Radio/TV Interference Problems. This
booklet is available from the U.S. Government Printing Oce, Washington, D.C. 20402. Please specify
stock number 004-000-00345-4 when ordering copies.
Warning: The changes or modications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
The RCA IP120 phone is designed for business environment use. It is a full-featured SIP solution,
interoperable with most IP PBX and VoIP providers.
Please read through the instruction booklet before you get started to better understand the
features of the IP120.
FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with a minimum distance of 20
centimeters between the radiator and your body. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.”
This is a class B device, in a domestic environment; this product may cause radio interference, in
which case the user may be required to take adequate measures. To avoid the potential eects on
the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment, end users of electrical and electronic equipment should understand
the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately.
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Table of Contents
Getting Started 5
Packing List 5
Assembling IP120 6
Conguration and Registration 7
Basic Conguration via Web Page 7
Account Settings 8
Basic Conguration using phone keypad 9
Overview 11
LEDs 12
Icons 12
User Interface 13
User levels 15
Administrator Mode 15
Reboot 16
Customizing Your Phone 16
General Settings 16
Phone Status 16
Time and Date 17
Keypad Lock 17
Audio Settings 18
Volume 18
Ring Tones 18
Codec Selection 19
Contact Management 20
Edit/Add/Delete Contacts 21
Basic Call Functions 23
Outgoing calls 23
Call Devices 23
Call Methods 23
Send Key conguration 24
Hot Line 24
Anonymous call 25
Dial Plan 26
Incoming calls 27
DND 28
Call Forward 28
Auto Answer 29
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Call log 30
Accessing Call log 30
Accessing Missed Calls list 30
Accessing Dial Calls list 30
Call list items management 30
During an Active Call 31
Mute 31
Call Hold 31
Call Waiting 31
Handling a waiting call 31
Call Waiting Conguration 32
Call Transfer 32
3-way Conference 33
Voicemail 33
Voicemail settings 33
Retrieving your Voicemail messages 33
Advanced Functions 34
Account Setting 34
Network Settings 35
Advanced Network Settings 35
VLAN 35
HTTPS 36
802.1X 36
Reset to Factory Settings 36
Firmware Update and Autoprovisioning 37
Decryption 37
Keys conguration 38
Send Key conguration 39
Programmable keys 39
Line keys Conguration 40
Line 40
Speed Dial 41
Confernce 41
Transfer 41
Hold 42
DND 42
Call Return 42
Pick Up 42
Call Park 43
Voice Mail 43
Prex 43
Redial 43
Trouble shooting 44
Appendix A. 46
Line Key conguration menu 46
Memory Key conguration menu 47
Service 48
Warranty 49
Table of Contents
4
Getting Started
Packing List
The following components are included:
IP120
Handset & Handset Cord
AC Adaptor
Ethernet Cable
Instruction Booklet
IP120
Line 3
o
Assembling the IP120
This section introduces how to assemble the phone with the components in the
packing list.
Connecting the Handset;
Connecting Network and Power.
Connecting the Handset and Headset,
as shown to the side:
Note: A headset is not provided.
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Connect Network and Power
Plug the IP120 to the AC Power directly using the power adapter (included) and the
phone will start up automatically.
The IP120 can also share the network connection with other network devices such
as PCs. Connect the phone’s PC port and computer’s network port together using an
Ethernet cable.
Power Socket
PC
Headset
Network Socket
Handset
Press here to release stand
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Conguration and Registration
Some simple congurations are needed to get the phone ready for making calls.
First, users must enter the network and account information into the phone.
Parts of the set up process may require knowledge of the local area network conguration. Please contact the network administrator or internet service provider
for more details.
Telephone Features and VoIP Service Providers
Not all phone features are available with all VoIP service providers. Please make
sure all features are properly congured with the service provider before installing
the IP120.
Basic Conguration via Web Interface
TThe IP120 features an embedded web interface to help administrators and users congure,
manage and use their phone in an intuitive and simple manner. The phone’s web server can
be accessed with any web browser.
Press the phone’s OK button while it is idle to enter the status page and nd out the IP address the IP120 is using. Enter it (for example http://192.168.3.28) into the address bar of a
web browser. The default administrator’s login name and password are admin/admin
Note: The PC accessing the web interface must be operating on the same network segment
as the IP120 to be able to access the web conguration page. Please consult the network
administrator for help.
Network Settings
Choose NETWORK[INTERNET PORT (WAN) Settings.
DHCP: By default the phone attempts to contact a DHCP Server in the network in order to
obtain its valid network settings, e.g. IP address, subnet mask, gateway, DNS server, etc.
Static IP Address: If the phone cannot contact a DHCP Server for any reason, the network
settings must be entered manually via Static IP Address. Please contact the network administrator for more details.
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Note: Using the wrong network parameters may result in the phone failing to connect to the service provider and may also have an impact on network performance.
Please contact the network administrator.
Account Settings
The phone will automatically register to the service provider’s server using the
account data provided by automatic or manual provisioning.
While using the web interface, choose ACCOUNT [ ACCOUNT SETTINGS. Select
Account to Account 1. Enter the following parameters:
Field Description
Account Active This will enable or disable the account.
Label The name that shows on the screen.
Display Name What the phone will display on the other phone’s Caller ID.
This may be overridden by data at the service provider.
Register Name Register name, provided by the service provider.
User Name User name, provided by the service provider.
User Password User password provided by the service provider.
SIP Server SIP server address provided by the service provider.
SIP Server Port SIP server port provided by the service provider. The
default is 5060.
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Fill the elds and press the SAVE button.
The phone will try to register to the SIP service provider.
If no accounts are successfully registered, the phone will display “No Service” on
the screen.
Note: Should the IP PBX, SIP Server or Service Provider require an authentication, a
correct password is needed. This must be entered via the web user interface.
Basic Conguration using phone keypad
There are three user types programmed into the phone, each one giving a different level of access to settings. These user types are “user”, “var” and “admin.”
Admin privileges are needed to change certain congurations. By default the
phone will be in user mode.
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Changing phone to admin mode: Press MENU[7. Press the right navigation key
until the user type reads “admin” on the screen. Then press the down key to be
prompted for the password. The password is “admin” by default. Type this in using
the dial pad and press OK or Save.
Network Settings: Press MENU[3. SETTINGS[2 .ADVANCED[OK. Enter the
admin password, and choose 2. NETWORK[1.WAN PORT, 2.VLAN, 3.WEB TYPE or
4.802.1X Settings to change the network congurations.
Account Settings: Press MENU[3.SETTINGS[2.ADVANCED[OK. Enter the admin
password, and choose 1. ACCOUNTS[OK to congure the account settings.
From here, you can enter the following parameters:
Field Description
Activation This will enable or disable the account.
Label The name showing on the screen.
Display Name What the phone will display on the other phone’s
Caller ID. This may be overridden by data at the
service provider.
Register Name Register name provided by the service provider.
User Name User name provided by the service provider.
Password Account password provided by the service provider.
SIP Server SIP server address provided by the service provider.
Press the UP and DOWN navigation keys to scroll through the parameter list and
ll in proper information. Press the OK button or the Save soft key to conrm.
Note: The active User Type is shown with an * on the left of display when the user
enters MENU[7. User Type menu, like this:
Once nished with all admin related tasks, change back to User mode with the
same procedure.
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Overview
3 Lines
Soft Keys
Mute/Cancel
Volume Up
Volume Down
Speaker
Voicemail
Redial
Headset
Hot Key/Call Log
1111
LEDs
Table 1 Line Keys
LED Status Description
Steady blue The account is active
Blinking blue There is an incoming call to the account there is a call
on hold
O The phone is in idle status or this account is not provisioned
Table 2 Power Indication LED
LED Status Description
Steady blue New messages or new missed calls
Blinking orange When there is an incoming call, when a call is muted
or when the network is not available
O In Idle mode
Icons
The IP120 displays dierent kinds of icons on its LCD. Refer to the following table
for their meanings:
Icon Description
Account registering
Account registration succeeded
Account registration failed
In handset mode
Handsfree mode activated
In headset mode
Call muted
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Icon Description
New missed calls
Incoming call
Outgoing call
Call forwarding activated
Do not disturb function activated
Auto answer activated
Voicemail
Call on hold
Flashes when internet is disconnected
Keypad Lock
User Interface
There are two ways to customize specic options on the phone:
• Using the keypad and display on the phone.
• Using the web user interface in an internet browser. Please refer to the “Conguration and Registration” section for more information on the web interface.
In many instances, it is possible to use either the phone user interface or the web
interface to operate the phone and change settings. Some operations, however,
are only possible via phone or web user interface. Please refer to the following
table for dierences:
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PHONE OPTIONS PHONE UI WEB UI
Status
IP 4 4
MAC 4 4
Firmware 4 4
Network 4 4
Phone 4
Accounts 4 4
Call Features
Call Forward 4 4
Call Waiting 4 4
Function Keys 4 4
End of dialing key 4 4
Hot Line 4 4
Anonym Call 4 4
DND 4 4
Logs Setting 4 4
Basic Phone Functions
Time & Date 4 4
Ring Tone 4 4
Phone Volume 4
Advanced Phone Functions
Accounts 4 4
Network 4 4
Reset Factory 4
Keypad Lock 4 4
Set Password 4 4
Set AES Key 4 4
Auto Provision 4 4
Other Features
Messages 4
History 4 4
Directory 4 4
User Mode 4
Note: 1) The table above indicates most of phone functions, but not all of them. Please refer to next
sections for more details.
2) Some functions are password protected. In this case when prompted for a password make sure to use
one in accordance with active User Type
The default administrator username is admin, the default password is admin.
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Maintenance Tasks
User levels
The IP120 allows three modes to congure the phone:
• User Mode (username : user, password : user)
• VAR mode (username : var, password : var)
• Administrator Mode (username : admin, password : admin)
Administrator mode grants unlimited access to the phone conguration on both
the web and phone interface. User Mode is not able to access the settings on the
phone interface such as: Accounts, Network, Reset to Factory, and other advance
phone settings. VAR mode grants access to subset of Administrator functions.
Administrator Mode
The default administrator password is admin.
To change the administrator password via the phone interface:
1) Make sure active User Type is admin
2) Press the Menu soft key[3.SETTINGS[2.ADVANCED
3) The user will be prompted to enter the current password.
4) Scroll to the Set Password option, then press the OK button or the Enter soft
key.
5) Enter the current password, press the DOWN navigation key, then the new pass-
word. Finally, press the DOWN navigation key to re-conrm the new password.
6) Press the OK button or the Save soft key to conrm the change, or the Back soft
key to return to previous menu.
To change the administrator password via the web interface:
Go to SECURITY[PASSWORD
The default username: password for the web interface is admin:admin.
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