RCA IP110 User Manual

IP Phone

IP110

Interference Information

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference; and (2) This device must accept
any interference received, including interference that may cause undesired operation. Privacy of
communications may not be ensured when using this phone.

This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communica­tions. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment o and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna (that is, the antenna for radio or television that is
“receiving” the interference).

• Reorient or relocate and increase the separation between the telecommunications equipment
and Receiver.

• Connect the telecommunications equipment into an outlet on a circuit dierent from that to
which the receiving antenna is connected.

If these measures do not eliminate the interference, please consult your dealer or an experienced
radio/television technician for additional suggestions. Also, the Federal Communications Commission
has prepared a helpful booklet, “How To Identify and Resolve Radio/TV Interference Problems.” This
boOKlet is available from the U.S. Government Printing Oce, Washington, D.C. 20402. Please specify
stock number 004-000-00345-4 when ordering copies.

Warning: The changes or modications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.

The RCA IP110 phone is dedicated to business environment use. It is a full-featured and a exible
SIP solution. It is compatible with most IP PBX and VoIP providers.

Please read through the administrator’s guide before installing your phone.

FCC RF Radiation Exposure Statement

This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with a minimum distance of 20
centimeters between the radiator and your body. This transmitter must not be co-located or oper­ated in conjunction with any other antenna or transmitter.”

This is a class B device, in a domestic environment; this product may cause radio interference, in
which case the user may be required to take adequate measures. To avoid the potential eects on
the environment and human health as a result of the presence of hazardous substances in electri­cal and electronic equipment, end users of electrical and electronic equipment should understand
the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted munici­pal waste and have to collect such WEEE separately.

Table of Contents

Getting Started 5
Packing List 5
Assembling IP110 6
Conguration and Registration 7
Basic Conguration via Web Page 7
Account Settings 8
Basic Conguration using phone keypad 9
Overview 11
LEDs 12
Icons 12
User Interface 13
User levels 15
Administrator Mode 15
Reboot 16
Customizing Your Phone 16
General Settings 16
Phone Status 16
Time and Date 17
Keypad Lock 18
Audio Settings 18
Volume 18
Ring Tones 19
Codec Selection 19
Contact Management 20
Edit/Add/Delete Contacts 20
Basic Call Functions 23
Outgoing calls 23
Call Devices 23
Call Methods 23
Send Key conguration 24
Hot Line 24
Anonymous call 25
Dial Plan 26
Incoming calls 27
DND 28
Call Forward 28
Auto Answer 29

32

Call log 30
Accessing Call log 30
Accessing Missed Calls list 30
Accessing Dial Calls list 30
Call list items management 30
During an Active Call 31
Mute 31
Call Hold 31
Call Waiting 31
Handling a waiting call 31
Call Waiting Conguration 32
Call Transfer 32
3-way Conference 33
Voicemail 33
Voicemail settings 33
Retrieving your Voicemail messages 33
Advanced Functions 34
Account Setting 34
Network Settings 35
Advanced Network Settings 35
VLAN 35
HTTPS 36

802.1X 36
Reset to Factory 36
Firmware Update and Autoprovisioning 37
Decryption 37
System Export 38
Keys conguration 38
Send Key conguration 38
Programmable keys 39
Line keys Conguration 39
Line 40
Speed Dial 40
Confernce 40
Transfer 41
Hold 41
DND 41

Table of Contents

Getting Started

Call Return 41
Pick Up 41
Call Park 42
Voice Mail 42
Prex 42
Redial 42
Trouble shooting 43
Appendix A. 45
Line Key conguration menu 45
Memory Key conguration menu 46
Service 46
Warranty 47

Packing List

The following components are included in
your package:
IP110
Handset & Handset Cord
AC Adapter
Ethernet Cable
Quick Start Guide

Setting up your IP110

This section introduces how to set up the phone with the components in the
packing list:

Connecting the Handset Cord
Connecting to the Network and Power.
Connecting the Handset and Headset
(not included)

54

Connect Network and Power

Connect the phone to AC Power directly using the included power adapter.
The LAN Port can also be connected to Hub/Switch/IP PBX or other internet devices.
The phone can also share the network connection with other network devices such

as a PC. Connect the phone’s PC port to the computer’s network port using an
Ethernet cable.

Power Socket

PC

Conguration and Registration

Some simple congurations are needed to get your phone ready for making calls:
network and account information must be correct.

If you are not an administrator, please contact your internet administrator or
service provider for more details.

Telephone Features and your VoIP Service Provider

Not all phone features are available with all VoIP service providers. Please make
sure all features are properly congured with the service provider before installing
the IP110.

Basic Conguration via Web Page

The IP110 features an embedded web server to help administrators and users congure,
manage and use their phone in an intuitive and simple manner. The phone’s web server can
be accessed with any web browser.

Press the OK button when the phone is in idle mode to nd out your IP110’s IP address.
Enter it (for example http://10.0.4.66) into the address bar of your web browser. The default
administrator’s login name and password are admin/admin.

Headset

Press here to release stand

Network Socket

Handset

Network Settings

Click on NETWORK[INTERNET PORT (WAN) Settings.
DHCP: By default the phone attempts to contact a DHCP Server in your network in order to
obtain its valid network settings, e.g. IP address, subnet mask, gateway, DNS server, etc.

Static IP Address: If your phone cannot contact a DHCP Server for any reason, you need to
enter the network settings manually via Static IP Address. Please contact your network
administrator for more details.

76

Account Settings

The phone attempts to register to the SIP server using the account data provided
by automatic or manual initialization.

Click on ACCOUNT[ACCOUNT SETTINGS. Select Account to Account 1. You will
nd the following parameters:

Fill the elds and press the SAVE button.
The phone will try to register to the SIP server.
If all accounts registering fail, the phone will display “No Service” by default.

Field Description

Account Active You can choose to Enable or Disable this account.
Label The name shown on the LCD screen.
Display Name What the phone will display on the other phone’s Caller ID.

This may be overridden by data at the service provider.

Register Name Register name, provided by your service provider.
User Name User name, provided by your service provider.
User Password User password provided by your service provider.
SIP Server SIP server address provided by your service provider.
SIP Server Port SIP server port provided by your service provider. The

default is 5060.

Note: Should the IP PBX (SIP Server) require an authentication, a correct password
is needed. Make sure you are using the appropriate input method or enter the pass­word via the web user interface.

Basic Conguration using phone keypad

You will need admin privileges to perform this and other congurations. By
default the phone will be in user mode, so you will need to perform a simple
procedure to switch to admin mode.

98

Change phone to admin mode: Press MENU/BACK[7. User Type. Press the RIGHT



navigation key until you see “admin” on the screen. Then press the DOWN key to
be prompted for the password. It is “admin” by default. Type and press OK.

Network Settings: Press MENU/BACK[3. SETTINGS[2. ADVANCED[OK. Enter
the admin password, and choose NETWORK->WAN PORT or VLAN or WEB TYPE or

802.1x Settings to enter the internet relating conguration page.

Account Settings: Press MENU/BACK[3. SETTINGS[2. ADVANCED[OK. Enter the
admin password, and choose ACCOUNTS[OK to congure the account settings.

Enter the following parameters:

Overview

Field Description

Activation Enable/disable the account
Label What the phone will display on the other phone’s Caller ID.

This may be overridden by data at the service provider.
Display Name The local phone name showing on the other phone

when calling

Register Name Register name provided by your service provider.
User Name User name provided by your service provider.
Password Account password provided by your service provider.
SIP Server SIP server address provided by your service provider.

Press the UP and DOWN buttons to scroll through the parameter list and ll in
proper information. Press the OK button to conrm.

Note:
The active User Type is shown with an * on the left of display when you enter MENU/

BACK[7. User Type MENU/BACK, like this:

Once you nish all admin related tasks you should change back to user mode with
the same procedure.

<*user>

2 Lines

Menu/Back
Hold/DND
Conference
DIR/Toggle

Mute/Cancel

Volume Up

Volume Down

Speaker

Voicemail
Call Transfer
Headset
Hot Key/Call Log

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LEDs

Line Keys

LED Status Description

Steady blue The line is open
Blinking blue There is an incoming call to the account, or there is a

call on hold
O The phone is in idle status whatever registered /

unregistered

Power Indication LED

LED Status Description

Steady blue You have new messages or new missed calls
Blinking blue There is an incoming call or a call is muted
Slow blinking blue The network is not available or SIP server failure

O IDLE MODE

Icons

The IP110 displays icons on its LCD, you can refer to the following
table for their meanings:

Icon Description

Flashes when the internet is disconnected
MISSED CALLS
CALL IN
CALL OUT
Input method: all letters and numbers

2aB

Input method: numbers

123

Icon Description

Input method: multi-lingual letters in lower case

abc

Input method: multi-lingual letters in upper case

ABC

CALL MUTE
VOICEMAIL
CALL FORWARD
AUTO ANSWER
DND
In HANDSET mode
In HEADSET mode
In SPEAKER mode
Keypad Lock

User Interface

There are two ways to customize specic options on your phone:

- Using the keypad and display of the phone.

- Using the Web user interface in an Internet browser from your PC;
please refer to “Conguration and Registration” to get into the Web inter­face.

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PHONE OPTIONS PHONE UI WEB UI

Status

IP 44
MAC 44
Firmware 44
Network 44
Phone 4
Accounts 44

Call Features

Forward 44
Call Waiting 44
Function Keys 44
Send Key 44
Hot Line 44
Anonym Call 44
DND 44
Logs Setting 44

Basic Phone Functions

Language 4
Time & Date 44
Ring Tone 44
Phone Volume 4

Advanced Phone Functions

Accounts 44
Network 44
Reset Factory 4
Set Password 44
Set AES Key 44
Auto Provision 44

Other Features

Messages 4
History 44
Directory 44
User Mode 4

Note: 1) The above table only indicates most of phone functions rather than all of them. Please refer
to next chapters for more details. 2) Some functions are password protected. In this case when you are
prompted for a password make sure to introduce one in accordance with active User Type

The default administrator password is admin.

Maintenance Tasks

User levels

The phone allows three modes to congure the phone:

- User Mode

- VAR mode

- Administrator Mode

Administrator mode grants unlimited access to the phone conguration on both
Web and Phone interface. User Mode is not able to access the settings on the
Phone interface such as: Accounts, Network, Reset to Factory, other advance
phone settings. VAR mode grants access to subset of Administrator functions
(Login and password are var/var).

Administrator Mode

Administrator mode grants unlimited access to the phone conguration on both
the web and the phone user interface. The administrator/user password is used to
access:

• Web interface.

• The advanced settings of the phone, such as Network, Account
and Reset to Factory settings via the phone interface.

The default administrator password for the phone interface is admin. The user
name for the web interface access is admin and the password is admin.

To change the administrator password via Phone interface:

1) Make sure active User Type is admin

2) Press MENU/BACK[3. SETTINGs[2. Advanced

3) You are prompted to enter the required password.

4) Scroll to Set Password option, then press OK button.

5) You are prompted to enter the Current PWD, New PWD and Conrm PWD, Press
DIR/TOGGLE to change the input method.

6) Press OK button to conrm the change, or MENU to return to previous menu.

To change the administrator password via Web interface:

Go to SECURITY[PASSWORD

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