RCA 29878 User Manual

Digital Answerer User's Guide

29878

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IMPORTANT INFORMATION

NOTICE: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Industry Canada does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe systems, if present, are connected together. This precaution may be particularly important in rural areas.

CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

NOTES: This equipment may not be used on coin service provided by the telephone company.

Party lines are subject to telephone company tariffs and, therefore, you may not be able to use your own telephone equipment if you are on a party line. Check with your local telephone company.

INTERFERENCE INFORMATION

If this equipment does cause interference to radio or television reception (which you can determine by turning the equipment off and on), try to correct the interference by one or more of the following measures.

• Reorient the receiving antenna (that is, the antenna for radio or television that is “receiving” the interference.)

• Change the position of the computer with respect to the radio or television equipment that is receiving interference.

• Move the Telephone Answering System away from the equipment that is receiving interference.

• Plug the Telephone Answering System into a different wall outlet so that the Telephone Answering System and the equipment receiving interference are on different branch circuits.

If these measures do not eliminate the interference, please consult your dealer or an experienced radio/ television technician for additional suggestions.

INDUSTRY CANADA NUMBER IS LOCATED ON THE CABINET BOTTOM

REN NUMBER IS LOCATED ON THE CABINET BOTTOM

TABLE OF CONTENTS

IMPORTANT INFORMATION ................................ 2

INTERFERENCE INFORMATION ............................ 2

INTRODUCTION .............................................. 4

BEFORE Y OU BEGIN ....................................... 4

PARTS CHECKLIST ...................................... 4

MODULAR JACK REQUIREMENTS .................. 4

INSTALLING THE BATTERY................................. 5

INSTALLATION ................................................ 6

IMPORTANT INSTRUCTIONS FOR MOVING THE

SET UP ....................................................... 8

REVIEWING THE SETTINGS ............................. 14

MESSAGES INDICATOR .................................. 14

ANSWERER: .................................. 7

RECORDING THE GREETING ..................... 8

INFORMATION ABOUT THE GREETING ........ 9

CHANGING THE SETTINGS ............................ 9

SETTING THE T IME/DAY ........................ 10

HOUR .............................................. 10

MINUTES .......................................... 10

DAY ..................................................11

SETTING THE RINGS TO ANSWER ............11

INFORMATION ABOUT T OLL SAVER ......... 12

SETTING T HE INCOMING MESSAGE T IME .12

SETTING THE SECURITY CODE ............... 13

ADJUSTING THE V OLUME ..................... 14

PLAYING MESSAGES .................................... 15

ERASING ALL MESSAGES .................... 16

LEAVING A MEMO .............................. 16

SCREENING CALLS (AUTO DISCONNECT

REMOTE ACCESS ......................................... 17

GENERAL PRODUCT CARE ............................. 18

TROUBLESHOOTING T IPS ................................ 19

TELEPHONE NETWORK INFORMATION ............... 21

REN NUMBER ............................................ 21

INDEX ........................................................ 22

REMOTE ACCESS CARD ................................. 23

SERVICE ..................................................... 24

FEATURE) ................................... 16

INTRODUCTION

Your Digital Answerer is designed to give you flexibility in use and high quality performance. To get the most from your new answerer, we suggest that you take a few minutes right now to read through this instruction manual.

CAUTION: When using telephone equipment, there are basic safety instructions that should always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference.

BEFORE YOU BEGIN

PARTS CHECKLIST

Make sure your package includes the following items:

MODULAR JACK REQUIREMENTS

F O /

E S A

R E

PLAY

MEMO

Answerer AC power supply

You need an RJ11 (CA11A) type modular jack, which is the most common type of phone jack and might look like the one pictured here. If you don’t have a modular jack, call your local phone company to find out how to get one installed.

MIC

MESSAGE

INSTALLING THE BATTERY

In the event of a power loss, a 9-volt alkaline battery (not included) enables the answerer to retain messages stored in memory. To install the battery:

1. Remove the battery compartment door on the bottom of the unit by loosening the screw with a Phillips screwdriver. Lift the door.

2. Connect a fresh 9-volt alkaline battery (not included). The large and small contacts on the battery clip and the battery will interlock. Once connected, place the battery inside the battery compartment.

3. Replace the battery compartment door and tighten the screw.

NOTE: If the battery is low or not installed, the unit announces “Low Battery ” at the end of your messages.

IMPORTANT: If you’re not going to use the unit for more than 30 days, remove the batteries because they can leak and damage the unit.

Battery clip

Battery

Battery compartment door

INSTALLATION

CAUTION:

• Unplug phone cord from wall before installing or changing batteries.

• Never install telephone wiring during a lightning storm.

• Never touch uninsulated telephone wires or terminals, unless the telephone line has been disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

1. Plug the telephone line cord into a modular wall jack.

2. Connect the telephone line cord from your telephone into the jack on the back of the answerer marked PHONE. (You don’t have to connect your telephone in order for the answerer to record incoming messages.)

3. Connect the small end of the power supply into the POWER 9V AC jack on the back of the answerer. Plug the other end into an AC power outlet. The unit announces “please wait for the beep.” The unit pauses while the MESSAGE indicator flashes and then beeps again when it is ready for setup or to answer calls with the default greeting and settings.

CAUTION: Only use the ATLINKS USA, Inc. 5-2434 power supply that was packed with this unit. Using other power supplies may damage the unit.

IMPORTANT INSTRUCTIONS FOR MOVING THE ANSWERER:

To move the answerer to a different location in the house, follow these instructions:

1. Disconnect the phone line or any phones you may have connected to the unit.

2. Install a battery, if you have not already done so. This will ensure that your messages are not lost. See “Installing the Battery.”

3. Go to the electrical outlet and unplug the power supply.

4. Move the unit and phone line to the desired location.

5. Plug the power supply into an electrical outlet.

6. The MESSAGES indicator flashes slowly if there is a new message.

7. Connect all necessary phone lines.

SET UP

PLAY/MEMO button

STOP/SET button

GREETING button

STO

P/SET

REETIN

PREVIOUS button

MEMO

MESSAGE

PLAY

ERASE

VOLUME

MIC

NEXT button

ERASE button

VOLUME buttons

MIC

indicator

RECORDING THE GREETING

Before using your new answerer, you should record a greeting (the announcement callers hear when your answering system answers a call). If you don't record a greeting, callers hear a default greeting which says, "We are unavailable to take your call. Please leave a message. Thank you for calling."

When recording the greeting you should be about 6 to 8 inches from the unit. Eliminate as much background noise as possible.

ON/OFF/

1. Prepare your greeting. Sample Greeting: Hi, this is (use your name here). I can’t answer the

phone right now, so please leave your name, number, and a brief message after the tone, and I’ll get back to you. Thanks.

2. Hold down the GREETING button. Unit announces “Record greeting after tone.” After the tone you have 60 seconds to record your greeting.

3. Release the GREETING button when you finish. The unit beeps, and the greeting plays back automatically.

INFORMATION ABOUT THE GREETING

1. To review the default greeting or review your recorded greeting, press and quickly release the GREETING button. The unit plays the current greeting.

2. If you want to erase your greeting, press and hold the ERASE button while your recorded greeting is playing. The built-in greeting will be restored.

NOTE: Your recording time should not be less than 2 seconds. Otherwise the unit will return to the default greeting.

CHANGING THE SETTINGS

This function allows you to change the Time/Day, Rings to Answer, message time and Security Code settings.

SETTING THE TIME/DAY

This setting allows you to set the current time and day for the Time/Day stamp attached to each message.

Range of Settings

Time Hour 12 a.m. - 11 p.m. Minute 0 - 59 Day Sunday - Monday Rings 2,3,4,5 toll saver

to Answer Message time 1,2,3,4, minutes Security 0 - 9, 0 - 9, 0 - 9

Code

Default Settings

Time 12 a.m. Sunday Rings to Answer 4 Message time 2

Security Code 123

HOUR

1. Press and hold the STOP/SET button for two seconds, then release to access the set up menu. The unit announces, “Time (the current time and day setting) To set hour, press next...press set to continue.”

2. To change the hour, press and release the NEXT or PREVIOUS button and the unit announces an hour, such as “12am, 1am, 2am,” or “12am, 11pm, 10pm.”

3. After choosing the hour, press and release the STOP/SET button to store the hour. The unit enters the Minute menu.

MINUTES

1. The unit announces, “(the current minutes setting) To set minutes, press next...press set to continue.”

2. To change the minutes, press and release the NEXT or PREVIOUS button and the unit announces a minute such as “01, 02, 03” or “59, 58, 57.”

3. After choosing the minute, press and release the STOP/SET button to store the minute. The unit enters the Day menu.

DAY

1. The unit announces, “(the current day setting) To set day, press next...press set to continue.”

2. To change the day, press and release the NEXT or PREVIOUS button and the unit announces a day, such as “Sunday, Monday” or “Sunday, Saturday.”

3. After choosing a day, press and release the STOP/SET button to store the day. The unit enters the Rings to Answer menu.

SETTING THE RINGS TO ANSWER

This setting allows you to select the number of rings before the unit answers a call.

1. The unit announces, “Rings to Answer ( the current rings to answer setting ) To set rings to answer, press next...press set to continue.”

2. To change the rings to answer, press and release the NEXT or PREVIOUS button and the unit announces a number such as “2,3,4,” or “2, toll saver, 5.”

3. After choosing a number, press and release the STOP/SET button to store the rings to answer. The unit confirms the setting and enters Message Length menu.

INFORMATION ABOUT TOLL SAVER

Toll Saver can save you the cost of making a call when you access your messages from another phone:

• If you have new messages, the unit answers after the 2nd ring.

• If you have no new messages, the unit answers after the 5th ring.

You can hang up after the 3rd ring and save the pay telephone or long distance charge.

SETTING THE INCOMING MESSAGE TIME

This setting allows you to select the length of the incoming message.

1. The unit announces “Message Time (current message length) minutes. To set message time, press next, press set to continue.”

2. To change the message length, press and release the NEXT or PREVIOUS button and the unit announces a number, such as “1,2,3,4.”

3. After choosing a number, press and release the STOP/SET button to store the message time. The unit enters Security Code Menu.

SETTING THE SECURITY CODE

This setting allows to change the factory default security code used to access your answerer from a remote location. The default code is 123.

1. The unit announces, “Security code (the current 3 number Security Code setting). To set security code, press next...press set to stop.”

2. If you press and release the STOP/SET button, the unit announces all the new settings and exit the set up menu.

3. If you press and release NEXT or PREVIOUS button, unit announces “Security Code (current 3 number). To set security code, press next, press set to continue”.

4. To change the first security code number, press and release the NEXT or PREVIOUS button again. The unit announces all three numbers, but only the first number will change, such as “123, 223,” or “123, 023”.

5. After choosing the first number, press and release the STOP/SET button to store the first number.

6. The unit automatically advances to the second number and announces “Security Code (current 3 number). To set security code, press NEXT then press SET to continue.” To change the second and third numbers, repeat steps 4 and 5. After the third number is stored, the unit announces all the stored settings and exits the setup menu.

REVIEWING THE SETTINGS

This function allows you to review the current time, rings to answer, message time and security code.

• Press and release the STOP/SET button to start the review. The unit announces the current settings.

ADJUSTING THE VOLUME

Use the VOLUME + and - buttons to increase or decrease the volume. The unit beeps when it is not announcing a setting or playing a message.

MESSAGES INDICATOR

The MESSAGES indicator lets you know the status of your unit.

STATUS EXPLANATION/SOLUTION

Message Indicator flashes slowly. There are new messages. Press PLAY/

MEMO to hear your messages.

Message Indicator flashes rapidly. Memory is full. Erase some messages

Message Indicator is lit and Answerer is on. No action required, unit not flashing. is ready to receive calls.

Message Indicator is off. Answerer is off. Press ON/OFF/ERASE

button to turn on.

PLAYING MESSAGES

When the message indicator flashes slowly you have received new messages. Messages play back in first received-first played order. If there are new messages, the unit plays new messages first, followed by old messages. If using remote access, the unit plays all messages, new and old, in first-received-first played order.

NOTE: When the answerer is off, it answers calls after 10 rings but doesn’t play the greeting. The answerer doesn’t take messages when it is turned off.

• To playback messages, press and release the PLAY/MEMO button.

• To stop playback, press and release the STOP/SET button.

• To restart playback of a current message, press and hold the PREVIOUS button until the message restarts from the beginning.

• To go back to the beginning of a previous message, press and release the PREVIOUS button within one second.

• To fast forward through a message, press and hold the NEXT button.

• To skip to the beginning of the next message, press and release the NEXT button.

• To erase a message while it is playing, press and hold the ON/OFF ERASE button. The answerer announces, “Message Erased” to confirm the message has been erased.

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