RCA 25825 User Manual

Digital 8-Line Multihandset System

User’s Guide

25825

Equipment Approval Information

Your telephone equipment is approved for connection to the Public Switched Telephone Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the Technical Requirements for Telephone Terminal Equipment published by ACTA.

Notication to the Local Telephone Company

On the bottom of this equipment is a label indicating, among other information, the

US number and Ringer Equivalence Number (REN) for the equipment. You must, upon request, provide this information to your telephone company.

The REN is useful in determining the number of devices you may connect to your tele-

phone line and still have all of these devices ring when your telephone number is called. In most (but not all) areas, the sum of the RENs of all devices connected to one line should not exceed 5. To be certain of the number of devices you may connect to your line as determined by the REN, you should contact your local telephone company.

A plug and jack used to connect this equipment to the premises wiring and telephone

network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.

Notes

• This equipment may not be used on coin service provided by the telephone company.

• Party lines are subject to state taris, and therefore, you may not be able to use your own telephone equipment if you are on a party line. Check with your local telephone company.

• Notice must be given to the telephone company upon permanent disconnection of your telephone from your line.

• If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this product does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualied installer.

US Number is located on the cabinet bottom

REN number is located on the cabinet bottom

Rights of the Telephone Company

Should your equipment cause trouble on your line which may harm the telephone

network, the telephone company shall, where practicable, notify you that temporary discontinuance of service may be required. Where prior notice is not practicable and the circumstances warrant such action, the telephone company may temporarily discontinue service immediately. In case of such temporary discontinuance, the telephone company must: (1) promptly notify you of such temporary discontinuance; (2) aord

you the opportunity to correct the situation; and (3) inform you of your right to bring a

complaint to the Commission pursuant to procedures set forth in Subpart E of Part 68, FCC Rules and Regulations.

The telephone company may make changes in its communications facilities, equipment,

operations or procedures where such action is required in the operation of its business and not inconsistent with FCC Rules and Regulations. If these changes are expected to

must give you adequate notice, in writing, to allow you to maintain uninterrupted service.

Interference Information

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which

correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna (that is, the antenna for radio or television that is “receiving” the interference).

• Reorient or relocate and increase the separation between the telecommunications equipment and receiving antenna.

that to which the receiving antenna is connected.

If these measures do not eliminate the interference, please consult your dealer or an experienced radio/television technician for additional suggestions. Also, the Federal Communications Commission has prepared a helpful booklet, “How To Identify and Resolve Radio/TV

Washington, D.C. 20402. Please specify stock number 004-000-00345-4 when ordering copies.

Warning

compliance could void the user’s authority to operate the equipment.

FCC RF Radiation Exposure Statement

This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with

a minimum distance of 20 centimeters between the radiator and your body. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.”

For body worn operation, the optional RCA H5801 8-Line cordless handset has been tested and meets the FCC RF exposure guidelines when used with the belt clip supplied with this product. Use of other accessories may not ensure compliance with FCC RF exposure guidelines.

Licensing

Licensed under US Patent 6,427,009.

Hearing Aid Compatibility

This telephone system meets FCC standards for Hearing Aid Compatibility.

CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord.

Introduction

CAUTION: When using telephone equipment, there are basic safety instructions that should always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference.

Your 8-Line Speakerphone is part of a full-featured phone system ideally suited for small to medium-sized oces. It is designed to place and receive calls on up to eight telephone lines and to serve up to 25 station users. Your phone features 16 memory locations, 99 phone book memories, hold, three-way calling, intercom, call transfer, Caller ID display, a built-in conference bridge and speakerphone capabilities. It also features an Auto Attendant function, which will pick up and redirect incoming calls to other extensions in the system per the caller’s input. Your RCA 8-Line phone system

is expandable with the additional purchase of the H5801 accessory cordless handset.

This telephone is designed to be simple to set up and use, however, you can reach its full potential more quickly by taking a few minutes to read this user’s guide.

IMPORTANT: In order to use the Caller ID features of this telephone, you must subscribe to the appropriate services available from your local telephone company.

Parts Checklist

Make sure your package includes the following items:

Base Handset Handset Cord Network Cord AC Adaptor

Important Installation Information

• Never install network or telephone wiring during a lightning storm.

• Never install network or telephone jacks in wet locations unless the jack is

specically designed for wet locations.

• Never touch non-insulated network or telephone wires or terminals, unless the

telephone line is disconnected from the network.

• Use caution when installing or modifying network or network or telephone

lines.

• Temporarily disconnect any equipment connected to the phone such as faxes,

other phones, or modems.

System Installation: Important Installation Guidelines

Privacy of communications may not be ensured when using this telephone.

TANT: t a s at

Connecting your RCA 25801 Digital Router:

25801 Digital Router

Telephone Jacks

Internet Router

Back of 25825

Connecting and setting up your RCA 25825 phone:

1. Connect one end of the included Ethernet cable to the WAN port on the back of your 25825 telephone.

jack or internet router.

3. Connect the included AC/DC adapter to the port on the back of your 25825 telephone and plug the adapter into the wall outlet.

The phone will be pre-assigned extension 100. If you would like to change this you

to have the phone automatically assign an available extension.

4. After your 25825 telephone initialization and show it's ID number, you can connect the computer with the Ethernet cable through the LAN port.

Note: If your computer or internet device is already plugged into the only nearby wall jack or router, don't worry! Just disconnect the computer's Ethernet cable from the wall jack and plug the phone's Ethernet cable into the wall jack, after the phone initialization and show ID number, plug the computer Ethernet cableit into the LAN port on the back of the 25825 phone.

249

Welcome. Your Pre-Assigned ext. is 100. Press OK to Accept or Key in number

between 100-249 directly or Auto Search

CAUTION: Make sure that no two base phone units have the same extension.

resolved.

connected to the system. A maximum of 25 phones can be connected in the system.

Next the phone will ask you to enter the ID number of the digital router this phone will be using. The default router ID number is 1, so if you are only using one router, enter 1.

Finally you will be allowed to register your name with the phone. This will allow callers to locate your extension using the dial by name directory in the auto attendant. Using

directory.

Connect the handset cord:

Connect one end of the coiled handset cord to the jack on the side of the base and the other end into the jack in the handset, and place the handset in the cradle.

Check for a dial tone:

Lift the handset and listen for a dial tone. If you hear a steady tone, the phone is properly installed. If you hear three quick tones, please refer back to the System Installation section.

nection errors. The phone must be connected to the power outlet, the WAN port must be connected to the 25801 IPBX through a network system, and the phone must have a unique phone extension.

Voicemail

Turn on the voicemail by pressing the VOICEMAIL button once, a blue indicator will light up. Then select the preferred Mailbox setting. (Personal Mailbox allows you to access the

current base mailbox only, or choose General Mailbox to access the operator's mailbox.)

To turn off the Voicemail, you can press and hold the VOICEMAIL button for about 2 seconds until the Voice mail LED off.

For detail information on Voicemail setup and features, please refer to the Programming the Voicemail section.

Auto Attendant

Turn on the auto attendant function by entering the Auto Attendant sub-menu under the Administrator main menu. For detailed information on the auto attendant set up and features, please refer to the Auto Attendant section.

Volume

The ringer, speaker, and handset/headset volume are set independently with the VOL (+ or

-) buttons. There are 8 possible volume settings per mode. The volume indicator scale is

displayed during volume adjustment.

Ringer Volume

1. While the phone is on the hook, press the VOL (+ or -) button. The phone will ring ac-

cording to the current setting.

2. Tap the VOL (+ or -) buttons to adjust the volume one level at a time. The phone stores

the setting after the last button press or press Select softkey.

Speakerphone, Handset, and Headset Volume

While the phone is in use, during the desired mode, press the VOL (+ or -) buttons until you reach a comfortable listening level. The phone stores the setting after the last button press.

Programming Functions

The system uses a menu structure to give you access to all of the built-in features. You may program the following items in the main menu: Voice mail, Phone options, Set LCD Contrast, Set Time&Date, Set Area Code, Set Language, Administrator and Restore to defaults.

NOTE: During programming, you may press exit soft key to exit programming and return to the standby screen.

Set Language

Set the display language to show messages in English, Spanish, or French.

1. Press the Menu softkey while in standby mode. Use the VOL (+ or -) buttons to scroll up

or down to SET LANGUAGE.

2. Press the Select softkey.

3. Use the VOL (+ or -) buttons to scroll up or down to ENGLISH, ESPANOL, or FRANCAIS.

The default is English.

4. Press the Select softkey to save.

NOTE: To change the language of the audible, pre-recorded prompts played by the autoattendant, please see Auto Attendant Options.

Phone Option

Ringer Tone

The ringers for all eight lines may be set independent of one another. This will help distin-

1. Press the Menu softkey while in standby mode.

2. Use the VOL (+ or -) buttons to scroll up or down to PHONE OPTIONS.

3. Press the Select softkey.

4. Use the VOL (+ or -) buttons to scroll up or down to SET RING TONE.

5. Press the Select softkey. The ringer tone settings for each of the eight telephone lines

show in the display.

6. Use the VOL (+ or -) buttons to scroll up or down to select each ringer tone for LINE 1.

A sample ringer tone is generated when you scroll to individual ringer tones. Choose from

NOTE: If you select OFF, the cursor automatically moves to the CID ON/OFF option. Use the VOL (+ or -) buttons to scroll up or down to select CID ON or OFF. (ON allows the unit to detect and display CID records for the corresponding telephone line. OFF disables the function for the corresponding telephone.) Press the Select softkey.

7. Press the Select softkey to save. The cursor automatically moves to LINE 2.

8. Repeat steps 6 and 7 for each telephone line. After you select the ringer tone for LINE 8

and the system ring for Intercom call, press the EXIT button.

Priority Line

The priority line (one of the eight lines) has precedence over the other lines. When you pick up the handset or press the SPEAKER button, the unit automatically selects the priority line

unit will select the next available

line.

1. Press the Menu softkey while in standby mode.

2. Use the VOL (+ or -) buttons to scroll up or down to PHONE OPTIONS.

3. Press the Select softkey.

4. Use the VOL (+ or -) buttons to scroll up or down to SET PRIORITY LINE.

5. Press the Select softkey.

6. Use the VOL (+ or -) buttons to scroll up or down to 1, 2, 3, 4, 5, 6, 7, or 8. The default is

LINE 1.

7. Press the Select softkey to save.

Set Extension Number

the one selected when the phone was initially set up.

1. Press the Menu softkey while in standby mode.

2. Use the VOL (+ or -) buttons to scroll up or down to PHONE OPTIONS.

3. Press the Select softkey.

4. Use the VOL (+ or -) buttons to scroll up or down to Set Extension Number.

5. Press the Select softkey.

6. Enter the direct ID number which you want to set and then press Select softkey to

conrm.

NOTE: The Phone extension (100-249) is unique. If you manually select a phone extension that belongs to another unit on the system, the unit will show "Extension Unavailable" and

"Searching".

NOTE: You may press the Exit softkey at any time to exit, except during the initial setup extension search.

Set PBX ID

This option allows you to set up the PBX ID number to which your system links. The default PBX ID is 1. You will only need to change this if you have multiple RCA 8-Line phone

1. Press the Menu softkey while in standby mode.

2. Use the VOL (+ or -) buttons to scroll up or down to PHONE OPTIONS.

3. Press the Select softkey.

4. Use the VOL (+ or -) buttons to scroll up or down to SET PBX ID.

5. Press the Select softkey.

6. Use Delete softkey and the Dial pads button to edit the PBX ID number. The default is 1.

7. Press the Select softkey to save.

Set Station Name

Here you can name or rename the phone you use. It is important to have the correct name

1. Press the Menu softkey while in standby mode.

2. Use the VOL (+ or -) buttons to scroll up or down to PHONE OPTIONS.

3. Press the Select softkey.

4. Use the VOL (+ or -) buttons to scroll up or down to SET STATION NAME.

5. Press the Select softkey.

6. Use the touch-tone pad to enter the phonebook name. Using less than 15 characters

is stored in each of the number keys. For example, to enter “Lorraine Smith,” press the 5 key three times for the letter L. Press the 6 key three times for the letter O. Press the 7 key

7. Press the Select softkey to save.

NOTE: The Station Name and extension shows in the display when the phone is idle.

Intercom Auto Answer

For “hands-free” operation, the phone can be set to answer an intercom call by automati- cally activating the speaker.

TIP: You may also use this feature for room monitoring.

1. Press the Menu softkey while in standby mode.

2. Use the VOL (+ or -) buttons to scroll up or down to PHONE OPTIONS.

3. Press the Select softkey.

4. Use the VOL (+ or -) buttons to scroll up or down to Intercom Auto Answer.

5. Press the Select softkey.

6. Use the VOL (+ or -) buttons to scroll up or down to choose YES or NO.

7. Press the Select softkey to save.

No Unknown/Blocked

This option allows you to decide whether the unknown or blocked caller ID calls are saved or not. If you select YES, the unknown or blocked calls will be saved.

1. Press the Menu softkey while in standby mode.

2. Use the VOL (+ or -) buttons to scroll up or down to PHONE OPTIONS.

3. Press the Select softkey.

4. Use the VOL (+ or -) buttons to scroll up or down to NO UNKNOWN/BLOCKED.

5. Press the Select softkey.

6. Use the VOL (+ or -) buttons to scroll up or down to YES or NO. The default is YES.

7. Press the Select softkey to save.

Call Alert Tone

With this option on, you will hear a tone when you are on a call and another call is coming in to the other line.

1. Press the Menu softkey while in standby mode.

2. Use the VOL (+ or -) buttons to scroll up or down to PHONE OPTIONS.

3. Press the Select softkey.

4. Use the VOL (+ or -) buttons to scroll up or down to Call Alert Tone.

5. Press the Select softkey.

6. Use the VOL (+ or -) buttons to scroll up or down to On or Off. The default is Off.

7. Press the Select softkey to save.

Set Backlight

This option allows you to decide whether the base backlight always on or not.

1. Press the Menu softkey while in standby mode.

2. Use the VOL (+ or -) buttons to scroll up or down to PHONE OPTIONS.

3. Press the Select softkey.

4. Use the VOL (+ or -) buttons to scroll up or down to Set Back Light.

5. Press the Select softkey.

6. Use the VOL (+ or -) buttons to scroll up or down to Always On or Automatic.

The default is Automatic.

7. Press the Select softkey to save.

Voicemail Choice

This option enables a prompt asking the user to select which mailbox, either the general delivery mailbox or the extension mailbox, will be accessed after pressing the PLAY button.

This feature is useful for users who will be accessing both mailboxes frequently.

1. Press the Menu softkey.

2. Use the VOL (+ or -) buttons to scroll to PHONE OPTIONS.

4. Use the VOL (+ or -) buttons to scroll to VOICE MAIL CHOICE.

6. Use the VOL (+ or -) buttons to scroll the options – PERSONAL MAILBOX or GDM OR

PERSONAL.

Display Contrast

Adjust the display contrast to one of eight contrast levels.

1. Press the Menu softkey while in standby mode.

2. Use the VOL (+ or -) buttons to scroll up or down to SET LCD CONTRAST.

3. Press the Select softkey. The MIN and MAX contrast scale shows on the display.

4. Use the DIR or CID (left/right) buttons to adjust the contrast. The display instantly adjusts

with each press of the button.

5. Press the Select softkey to save the desired contrast level.

Local Area Code

1. Press the Menu softkey while in standby mode.

2. Use the VOL (+ or -) buttons to scroll up or down to SET AREA CODE.

3. Press the Select softkey.

4. Use the VOL (+ or -) buttons to scroll up or down to LOCAL AREA CODE.

5. Press the Select softkey. Enter Number shows in the display.

6. Use the touch tone pad on your phone to enter your local area code.

7. Press the Select softkey to save.

NOTE: If you make a mistake, press DELETE to erase all digits.

Regional Area Codes

Depending on your location, you may need to set up to six regional area codes. Setting Regional Area Codes helps the phone determine the number format to display when a valid CID record is received. Call records matching any of the set regional area codes are displayed as 10 digits.

NOTE: If the CID telephone number does not display correctly, you may not be able to dial back the number from the Caller ID menu.

You may need to set regional area codes if you reside in an area which:

• uses multiple area codes

• uses overlapping area codes

• requires 10-digit dialing.

1. Press the Menu softkey while in standby mode.

2. Use the VOL (+ or -) buttons to scroll up or down to SET AREA CODE.

3. Press the Select softkey.

4. Use the VOL (+ or -) buttons to scroll up or down to REGIONAL AREA CODES.

display.

6. Use the touch tone pad on your phone to enter up to six regional area codes.

7. Press the Select softkey to save.

NOTE: If you make a mistake, press the Delete softkey to erase all digits.

Manually Setting the Time and Date

store in the digital router and can be set by any one 25825 in the

system. To manually reset the time and date, follow the steps below.

1. Press the Menu softkey while in standby mode.

2. Use the VOL (+ or -) buttons to scroll up or down to SET TIME and DATE.

3. Press the Select softkey.

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