RCA 25630/ 25600 MGCP, 25630, 25600 MGCP Quick Setup Manual

Introduction

CAUTION: When using telephone equipment, there are basic safety instructions that should always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference.

Your RCA 25630 MGCP phone is a high-quality phone providing you with voice communication over an IP Network. It can be optionally equipped with the extension module RCA 25600, to meet your expanded business needs.

This Quick Set-up Guide shows the correct way to install and power the phone, connect it to the network and use the main functions efﬁciently.

Parts Checklist

Make sure your RCA 25630 includes the following items:

Model 25630/ 25600 MGCP

VOIP Business Phone

Quick Set-up Guide

Please read this manual before operating this product for the ﬁrst time.

Model 25630/25600 00014979 (Rev. 1 E) 06-32 Printed in China

Thomson Inc.

10330 North Meridian St.

Indianapolis, IN 46290

Trademark(s) ® Registered

Interference Information

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

Privacy of Communications may not be ensured when using this product. If this equipment does cause harmful interference to radio or television

reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

1. Connect your phone to the network; Use the network cable to connect the LAN port to an internet device such as a hub or switch, or directly to the network.

2. Connect your PC to your phone;. Use your existing network cable to connect your computer to the PC port on the back of your phone.

3. Power the phone; The RCA 25630 can be powered by either the power adaptor or Power over Ethernet (PoE).

NOTE: In PoE ofﬁce environment, the IP phone can be powered from a switch via the ethernet cable, in which case the external power adaptor is not needed because your phone receives power through the ethernet connection.

Once the IP Phone has been powered, “Loading” and “wait for CA…” will be displayed. Wait for a few seconds for the idle screen to be displayed.

CAUTION: Use only the Thomson approved UL listed power adaptor from OEM model no. AD0980L rated INPUT: 120V 60Hz 14W, OUTPUT 9VDC 800mA that came with this unit. Using other power adaptors may damage the unit.

Features

Optional Accessories

Headset

If you have an optional headset, plug the RJ9 headset connector into the headset jack port on the left side of your IP Phone. Press the key to activate the headset mode.

RCA 25600 Extension Module

The RCA 26500 Extension Module has an additional 28 memory keys for your use. If you have purchased and wish to connect the optional extension module; there are 2 ports on the back of the module, the ﬁrst one is used for the connection to the IP Phone. The second port is used to connect additional extension modules.

Call Functions

To Make a Call

Pick up the handset and dial the phone number.

- OR In on-hook mode, press and dial the phone number.

To Answer a Call

When the phone is ringing

• Pick up the handset: Telephone handset mode

• Press : Handsfree mode

• Press : Headset mode

Group Listening During a Call

Group listening mode allows anyone within nearby proximity of the phone to hear the conversation.

While in handset or headset mode, press to switch to group listening. To cancel group listening, press again.

To End a Call

• Telephone handset mode: replace the handset in the cradle

• Handsfree mode: press

• Headset mode: press

• Telephone handset + group listening mode: press and replace the handset in the cradle

• Headset + group listening mode: press and press

Call Options

Hold

During a call, press Hold [SKR] to put a call on hold. Press Resume [SKL] to access a call that was placed on hold.

Last Number Redial

Pick up the handset and press

- OR -

press , then

- OR -

press , then

To Make a Call during a Call

Press an open line button and dial the number. Toggle between calls by

pressing the corresponding line button.

2. To end either call push the corresponding line button twice.

To Answer a Call during a Call

Press the corresponding line button to answer the call (this places the initial call on hold). Toggle between calls by pressing the corresponding line button.

2. To end either call push the corresponding line button twice.

base and optional

expansion

module

SEE MA RKI NG ON BOT TOM / BAC K O F P ROD UCT

RISK OF ELECTRIC SHOCK DO NOT OPEN

WARNING: TO PREVENT FIRE OR ELECTRICAL SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE.

THE LIGHTNING FLASH AND ARROW HEAD WITHIN THE TRIANGLE IS A WARNING SIGN ALERTING YOU OF “DANGEROUS VOLTAGE” INSIDE THE PRODUCT.

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

THE EXCLAMATION POINT WITHIN THE TRIANGLE IS A WARNING SIGN ALERTING YOU OF IMPORTANT INSTRUCTIONS ACCOMPANYING THE PRODUCT.

CAUTION:

Handset

Base

Power

adaptor

Extension

module

Handset

cord

Network

cable

Model 25600 contains an expansion module, 3 plastic button label overlays, a CAT 5 cable, support stand, and 3 screws to connect module to base.

Installing the Phone

Network

Power

adaptor

Headset

(optional)

Handset

CAT 5 cable

Base

stand

• Reorient or relocate the receiving antenna (that is, the antenna for radio or television that is “receiving” the interference).

• Reorient or relocate and increase the separation between the telecommunications equipment and receiving antenna.

• Connect the telecommunications equipment into an outlet on a circuit different from that to which the receiving antenna is connected.

If these measures do not eliminate the interference, please consult your dealer or an experienced radio/television technician for additional suggestions. Also, the Federal Communications Commission has prepared a helpful booklet, “How To Identify and Resolve Radio/TV Interference Problems.” This booklet is available from the U.S. Government Printing Ofﬁce, Washington, D.C. 20402. Please specify stock number 004-00000345-4 when ordering copies.

Notice: The changes or modiﬁcations not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Soft Key Left

[SKL]

Soft Key Center

[SKC]

(button)

vol -

(decrease

volume button)

(mute button)

(cancel button)

vol +

(increase volume

button)

(redial button)

line

(buttons)

(headset

button)

(phonebook and

call log button)

(speaker

button)

Soft Key Right

[SKR]

Switching Between Calls

1. Press the corresponding line button to answer the call (this places the other call on hold). Toggle between calls by pressing the corresponding line button.

2. To end a call push the corresponding line button twice.

Conference Call

Allows you a conference call with 2 other people.

1. During a call, press Conf [SKC] (this places your initial call on hold) and dial the phone number required.

2. When the call is answered, press Join [SKC] to add the ﬁrst and second calls into the calling party and start a 3-way conversation.

Call Transfer

During a conversation with A, press Trnsfr [SKL], enter the phone number to which you want to transfer the call (C). you can either replace the handset in the cradle or wait until C answers the call, then press Trnsfr [SKL] again. Once the process is completed, A and C will be in communication and you will be disconnected, replace the handset in the cradle.

Call Forward

To forward your calls to another extension;

1. Press the Menu [SKL].

2. Scroll to Reach Me using the 5 or 6 arrow key and press Select [SKL]

3. Scroll to Chng Setting using the 5 or 6 arrow key and press Select

[SKL]

4. Scroll to Other using the 5 or 6 arrow key and press Select [SKL]

5. Enter the extension or phone number you want your calls forwarded to and press the OK button.

NOTE: When in menu conﬁguration mode, press the C (cancel) button repeatedly to return to the main menu without saving changes.

Phonebook and Call Log

Phonebook

Press to access the phone book.

Call Logs

1. Press Menu [SKL] .

2. Choose Call logs to view missed, received or dialed calls. You can also dial from call logs by pressing OK on selected call.

Phone Personalization

NOTE: When in menu conﬁguration mode, press the C (cancel) button repeatedly to return to the main menu without saving changes.

Adjust the Volume

Press

vol -

and

vol +

during a conversation or when the phone is

ringing.

Mute

During a call, press . The caller is unable to hear anything thru the

phone.

To Speak in Hands Free Mode

During a call, press and replace handset in cradle.

Adjust the Contrast

1. Press the menu button.

2. Press Conﬁg [SKC].

3. Scroll to Contrast Adjustment using the 5 or 6 arrow key and press Select [SKL].

4. Adjust the contrast using the 3 or 4arrow keys.

Modify Ringer

1. Press the menu button.

2. Press Conﬁg [SKC].

3. Scroll to Ring tones using the 5 or 6 arrow key and press Select

[SKL]

4. Press Select [SKL] again.

5. Select the ring tone using the 5 or 6 arrow key and press OK [SKL] to save.

Modify Date:

1. Press the menu button.

2. Press Conﬁg [SKC].

3. Scroll to Dates using the 5 or 6 arrow key and press Select [SKL].

4. Set the date using the key pad and press OK [SKL] to save.

NOTE: Keep the format as DD/MM/YY in order to be compatible with your IP server.

Modify Time:

1. Press the menu button.

2. Press Conﬁg [SKC].

3. Scroll to Hour using the 5 or 6 arrow key and press Select [SKL].

4. Set the time in 24 hour format using the key pad and press OK [SKL] to save.

NOTE: Keep the 24h: ON/OFF format to ON in order to be compatible with your IP server.

Alarm Clock:

Activate and modify the alarm time, ringer and bell type.

1. Press the menu button.

2. Press Conﬁg [SKC].

3. Scroll to Alarm using the 5 or 6 arrow key and press Select [SKL].

4. Select conﬁguration, modify and press OK [SKL] to save.

Language:

1. Press the menu button.

2. Press Conﬁg [SKC].

3. Scroll to Language using the 5 or 6 arrow key and press Select [SKL].

4. Select the preferred language using the 5 or 6 arrow key and press

OK [SKL] to save.

NOTE: English is the only supported language in for North America usage.

Additional Services

Subject to availabilities of the services in your area, your telecommunications operator can provide you additional services as listed below:

Call Back: Executes Auto Call Back. Call Park: Somewhat similar to the Call Hold feature; however, once a

call is placed in the “park” condition, any station within the system may retrieve it by dialing the appropriate access code.

Call Pick-up: A station user may dial a special code to answer any

incoming calls ringing on any other station within his own predeﬁned “pickup group”

Speed dial: Allows you to dial selected numbers using memory keys.

- Pick up the handset before/after pressing any one of F1 - F10. Transfer Message to Voice Mail: Transfers all the calls you receive to your Voice Mail

General Product Care

To keep your telephone working and looking good, follow these guidelines:

• Avoid putting the phone near heating appliances and devices that generate electrical noise (for example, motors or ﬂuorescent lamps).

• DO NOT expose to direct sunlight or moisture.

• Avoid dropping and other rough treatment to the phone.

• Clean with a soft cloth.

• Never use a strong cleaning agent or abrasive powder because this will damage the ﬁnish.

• Retain the original packaging in case you need to ship the phone at a later date.

Troubleshooting

If your phone is not operating as it should, please refer to the list of the problems in the following table to resolve the issue.

Problem Possible Cause Remedy

No dialing tone No connection to the

LAN

Ensure that the network cable is correctly connected to the LAN port and the hub.

No display No power Ensure that the power

supply is correctly plugged in.

“Waiting for CA…” Message and no dialing tone

One of the following parameters is not set correctly:

- Phone IP address

- Call agent (CA) address

- Subnet mask

- Gateway address

Check these parameters with your system administrator.

Your caller cannot hear you OR you cannot hear him.

The handset cable is not correctly plugged in.

Ensure that the handset cable is correctly plugged into the handset and the telephone.

The time is not the one you’ve programmed.

Time is automatically speciﬁed by the network.

Refer your system administrator.

“Phone needs to be rebooted” message

Following changes in the conﬁguration of the phone, a reboot is needed to take effect

Press the “OK” key to reboot the phone.

Phone does not always ring

Call forwarding activated or Do Not Disturb facility set.

Read the relevant section of the user guide. Deactivate the Call Forward function by pressing Fwd and “enable”

LED is blinking Incorrect network

connection

Unplug the Ethernet port and re-plug it.

Service

If trouble is experienced with this equipment, for repair or warranty

information, please visit the RCA web site at www.rca4business.com

Limited Warranty

What your warranty covers:

• Defects in materials or workmanship.

For how long after your purchase:

• One year, from date of purchase.

What we will do:

• Provide you with a new or, at our option, a refurbished unit. The exchange unit is under warranty for the remainder of the original product’s warranty period.

How you get service:

• Properly pack your unit. Include any cables, etc., which were originally provided with the product. We recommend using the original carton and packing materials.

• ”Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the warranty period, must be presented to obtain warranty service.” For rental ﬁrms, proof of ﬁrst rental is also required. Also print your name and address and a description of the defect. Send via standard UPS or its equivalent to:

Thomson Inc.

11721 B Alameda Ave. Socorro, Texas 79927

• Pay any charges billed to you by the Exchange Center for service not covered by the warranty.

• Insure your shipment for loss or damage. Thomson Inc. accepts no liability in case of damage or loss.

• A new or refurbished unit will be shipped to you freight prepaid.

What your warranty does not cover:

• Customer instruction. (Your Owner’s Manual provides information regarding operating instructions and user controls. Any additional information, should be obtained from your dealer.)

• Installation and setup service adjustments.

• Batteries.

• Damage from misuse or neglect.

• Products which have been modiﬁed or incorporated into other products.

• Products purchased or serviced outside the USA.

• Acts of nature, such as but not limited to lightning damage.

Product Registration:

• Please complete and mail the Product Registration Card packed with your unit. It will make it easier to contact you should it ever be necessary. The return of the card is not required for warranty coverage.

Limitation of Warranty:

• THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS PRODUCT. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED (INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) ARE HEREBY DISCLAIMED. NO VERBAL OR WRITTEN INFORMATION GIVEN BY THOMSON INC., ITS AGENTS, OR EMPLOYEES SHALL CREATE A GUARANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY.

• REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. THOMSON INC. SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. THIS DISCLAIMER OF WARRANTIES AND LIMITED WARRANTY ARE GOVERNED BY THE LAWS OF THE STATE OF INDIANA. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.

How state law relates to this warranty:

• Some states do not allow the exclusion nor limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts so the above limitations or exclusions may not apply to you.

• This warranty gives you speciﬁc legal rights, and you also may have other rights that vary from state to state.

If you purchased your product outside the USA:

• This warranty does not apply. Contact your dealer for warranty information.

Visit the RCA web site at www.rca4business.com

RCA 25630/ 25600 MGCP, 25630, 25600 MGCP Quick Setup Manual

Specifications and Main Features

Frequently Asked Questions

User Manual