RCA 25423-24 User Manual

4-Line Intercom Speakerphone

User’s Guide

Please read this manual
before operating product
for the first time.

Model 25423/24

Quick
Guide

on Pgs.

7-14

2

Equipment Approval Information

Your telephone equipment is approved for connection to the Public Switched Telephone
Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the
Technical Requirements for Telephone Terminal Equipment published by ACTA.

1 Notification to the Local Telephone Company
On the bottom of this equipment is a label indicating, among other information, the

US number and Ringer Equivalence Number (REN) for the equipment. You must, upon
request, provide this information to your telephone company.

The REN is useful in determining the number of devices you may connect to your

telephone line and still have all of these devices ring when your telephone number is
called. In most (but not all) areas, the sum of the RENs of all devices connected to one
line should not exceed 5. To be certain of the number of devices you may
connect to your line as determined by the REN, you should contact your local
telephone company.

A plug and jack used to connect this equipment to the premises wiring and telephone

network must comply with the applicable FCC Part 68 rules and requirements adopted
by the ACTA. A compliant telephone cord and modular plug is provided with this
product. It is designed to be connected to a compatible modular jack that is also
compliant. See installation instructions for details.

Notes

• This equipment may not be used on coin service provided by the telephone company.

• Party lines are subject to state tariffs, and therefore, you may not be able to use your
own telephone equipment if you are on a party line. Check with your local telephone
company.

• Notice must be given to the telephone company upon permanent disconnection of
your telephone from your line.

• If your home has specially wired alarm equipment connected to the telephone line,
ensure the installation of this product does not disable your alarm equipment. If you
have questions about what will disable alarm equipment, consult your telephone
company or a qualified installer.

US Number is located on the cabinet bottom

REN number is located on the cabinet bottom

Important Information

3

Important Information

2 Rights of the Telephone Company

Should your equipment cause trouble on your line which may harm the telephone

network, the telephone company shall, where practicable, notify you that temporary
discontinuance of service may be required. Where prior notice is not practicable and
the circumstances warrant such action, the telephone company may temporarily
discontinue service immediately. In case of such temporary discontinuance, the
telephone company must: (1) promptly notify you of such temporary discontinuance;
(2) afford you the opportunity to correct the situation; and (3) inform you of your right
to bring a complaint to the Commission pursuant to procedures set forth in Subpart E
of Part 68, FCC Rules and Regulations.

The telephone company may make changes in its communications facilities,

equipment, operations or procedures where such action is required in the operation of
its business and not inconsistent with FCC Rules and Regulations. If these changes are
expected to affect the use or performance of your telephone equipment, the
telephone company must give you adequate notice, in writing, to allow you to
maintain uninterrupted service.

Licensing

Licensed under US Patent 6,427,009.

Hearing Aid Compatibility

This telephone system meets FCC standards for Hearing Aid Compatibility.

SE E M ARK ING ON BO TTO M / BAC K O F P ROD UCT

RISK OF ELECTRIC SHOCK
DO NOT OPEN

WARNING: TO
PREVENT FIRE OR
ELECTRICAL SHOCK
HAZARD, DO NOT
EXPOSE THIS
PRODUCT TO RAIN
OR MOISTURE.

THE LIGHTNING
FLASH AND ARROW
HEAD WITHIN THE
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
“DANGEROUS
VOLTAGE” INSIDE
THE PRODUCT.

CAUTION: TO REDUCE THE
RISK OF ELECTRIC SHOCK, DO
NOT REMOVE COVER (OR
BACK). NO USER
SERVICEABLE PARTS INSIDE.
REFER SERVICING TO
QUALIFIED SERVICE
PERSONNEL.

THE EXCLAMATION
POINT WITHIN THE
TRIANG LE IS A
WARNING SIGN
ALERTI NG YOU OF
IMPORTANT
INSTRU CTIONS
ACCOMPANYING
THE PR ODUCT.

CAUTION:

4

Important Information

Interference Information

This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference; and (2) This device
must accept any interference received, including interference that may cause undesired
operation.

This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation.

If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna (that is, the antenna for radio or television
that is “receiving” the interference).

• Reorient or relocate and increase the separation between the telecommunications
equipment and receiving antenna.

• Connect the telecommunications equipment into an outlet on a circuit different from
that to which the receiving antenna is connected.

If these measures do not eliminate the interference, please consult your dealer or an
experienced radio/television technician for additional suggestions. Also, the Federal
Communications Commission has prepared a helpful booklet, “How To Identify and Resolve
Radio/TV Interference Problems.” This booklet is available from the U.S. Government
Printing Office, Washington, D.C. 20402. Please specify stock number 004-000-00345-4
when ordering copies.

Notice: The changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.

FCC RF Radiation Exposure Statement

This equipment complies with FCC RF radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with a
minimum distance of 20 centimeters between the radiator and your body. This transmitter
must not be co-located or operated in conjunction with any other antenna or
transmitter.”

For body worn operation, this phone has been tested and meets the FCC RF exposure
guidelines when used with the belt clip supplied with this product. Use of other
accessories may not ensure compliance with FCC RF exposure guidelines.

5

Table of Contents

EquipmEnt ApprovAl informAtion ..................... 2

licEnsing ........................................................ 3

HEAring Aid compAtibility ............................... 3

intErfErEncE informAtion ................................. 4

fcc rf rAdiAtion ExposurE stAtEmEnt ............ 4

introduction ................................................... 7

pArts cHEcklist ............................................... 8

tElEpHonE JAck rEquirEmEnts ...........................8

bAsE lAyout ....................................................9

importAnt instAllAtion informAtion................ 10

importAnt instAllAtion guidElinEs .................. 10

instAlling tHE pHonE ..................................... 11

dAtA port ....................................................13

systEm vErificAtion .......................................13

otHEr systEm pHonEs ....................................14

progrAmming tHE tElEpHonE ..........................14

L

ANGUAGE ............................................................14

VOLUME ...............................................................14

RINGER VOLUME ..............................................14

SPEAKERPHONE, HANDSET, AND HEADSET

VOLUME ..........................................................15

RINGER TONE .......................................................15

PRIORITY LINE .......................................................15

DELAY RING .........................................................16

PHONE ID ............................................................16

PHONE NAME .......................................................17

INTERCOM AUTO ANSWER .....................................17

FLASH TIME ..........................................................18

CALL ALERT TONE .................................................18

NO UNKNOWN/BLOCKED ......................................18

DISPLAY CONTRAST ...............................................19

LOCAL AREA CODE ................................................19

REGIONAL AREA CODES ........................................19

MANUALLY SETTING THE TIME AND DATE ...............20

HOUR FORMAT .....................................................21

RESTORING THE DEFAULT SETTINGS.........................21

bAsic opErAtion ............................................ 21

MAKING CALLS WITH THE HANDSET .......................21

MAKING CALLS WITH THE SPEAKERPHONE ..............22

MAKING CALLS WITH THE OPTIONAL HEADSET ........22

PRE-DIALING .........................................................22

ANSWERING CALLS .............................................. 23

SWITCHING BETWEEN THE SPEAKERPHONE, HANDSET,

AND HEADSET ................................................. 23

MUTE .................................................................. 23

DO NOT DISTURB ................................................24

HOLD ..................................................................24

PLACING A CALL ON HOLD ..............................24

RELEASING A CALL FROM HOLD ....................... 24

FLASH ................................................................. 24

REDIAL ................................................................25

REVIEWING THE REDIAL NUMBERS ........................ 25

TRANSFERRING A CALL TO ANOTHER STATION ........ 25

RECEIVING A TRANSFERRED CALL FROM ANOTHER

STATION ..........................................................26

MESSAGE WAITING ............................................ 26

PRIVACY .............................................................. 26

PROVIDING PRIVACY ........................................26

CONFERENCE CALLS ............................................. 26

intErcom cAlls ........................................... 27

ONE-TOUCH INTERCOM ........................................27

ANSWERING AN INTERCOM CALL ...........................28

INTERCOM HOLD ..................................................28

INTERCOM CONFERENCE CALLS .............................28

PAGING ALL STATIONS .........................................29

cAllEr id .................................................... 29

SUMMARY SCREEN ...............................................29

RECEIVING AND STORING CID RECORDS ...............29

REVIEWING CID RECORDS...............................30

SAVING A CID RECORD TO THE INTERCOM/

MEMORY LOG OR TO PHONE BOOK MEMORY .. 30

DELETING A CID RECORD................................30

DELETING ALL CALL RECORDS .......................... 30

DIALING BACK ................................................30

IF YOU PROGRAMMED YOUR LOCAL AREA CODE ...30
IF YOU DID NOT PROGRAM YOUR LOCAL AREA

CODE ............................................................. 31

CALL WAITING CALLER ID ................................... 31

MEMORY LOG AND PHONE BOOK (DIRECTORY)

MEMORY ........................................................31

STORING A NUMBER AND NAME IN

MEMORY ........................................................ 31

6

Table of Contents

REVIEWING PHONE BOOK (DIRECTORY)

MEMORY .........................................................32

REVIEWING THE INTERCOM/MEMORY LOG

(MEMORY LOCATION).........................................32

EDITING A NAME OR NUMBER STORED IN PHONE

BOOK (DIRECTORY) MEMORY ...........................33

EDITING A NAME OR NUMBER STORED IN THE

INTERCOM/MEMORY LOG

(MEMORY LOCATION) .......................................33

STORING THE LAST NUMBER DIALED .................33

STORING A PAUSE IN MEMORY .........................33

DIALING A STORED NUMBER .............................33

MEMORY DELETE/CLEAR ..................................34

CLEAR ALL MEMORIES .....................................34

CHAIN DIALING ................................................35

displAy mEssAgEs .........................................35

opErAtion by bAttEry ....................................35

opErAtion witHout powEr ..............................36

cordlEss pHonE option .................................36

troublEsHooting guidE ..................................36

gEnErAl product cArE ..................................37

wArrAnty AssistAncE ....................................38

AccEssory informAtion ..................................39

limitEd wArrAnty .........................................40

indEx ............................................................42

7

Important Information

Introduction

CAUTION: When using telephone equipment, there are basic safety instructions that
should always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided
with this product and save them for future reference.

Your Four-Line Speakerphone is a full-featured phone ideally suited for home-office use.
It is designed to receive calls on up to four incoming telephone lines and to serve up to 16
station users. Your phone features 16 memory locations, 94 phone book memories, hold,
conference call, intercom, call transfer, Caller ID display, and speakerphone capabilities. It
also features an Auto Attendant function, which will pick up and redirect incoming calls to
other extensions in the system per the caller’s input. It is possible to enhance your phone

to a cordless feature with the additional purchase of the H5401 accessory handset
and module.

This telephone is designed to be simple to use, however, you can reach its full potential
more quickly by taking a few minutes to read this user’s guide.

IMPORTANT: In order to use all of the Caller ID features of this telephone, you must subscribe
to two separate services available from your local telephone company: the standard Name/
Number Caller ID Service to know who is calling when the phone rings and Call Waiting
Caller ID Service to know who is calling while you are on the phone.

NOTE: Features and options pertaining to Caller ID do not apply to Model 25423.

8

Parts Checklist

Make sure your package includes the following items:

Telephone Jack Requirements

To use this phone, you will need an RJ11C (for a single line) or a RJ14C (for two lines) type
modular phone jack, which might look like the one pictured here, installed in your home
or office. If you don’t have either modular jack, call your local phone company to find out
how to get one installed.

VERY IMPORTANT: In order to achieve full system operation (i.e.
intercom, page, etc.), Line 1 must be connected and must be
common to all phones connected to the system. Only other 25423,
25424, 25425, 25413, 25414, 25415, 25403 and 25404 models are
compatible for full system operation. Connecting phones other
than the 25423, 25424, 25425, 25413, 25414, 25415, 25403 and
25404 to Line 1 may inhibit the intercom and paging operations.

For proper operation of intercom, page function, etc., DO NOT
connect a DSL modem to Line 1.

To transfer a call from one station to another, the two stations
should be connected to the same line.

Base

Handset Handset cord Line cords

AC power

adaptor

Connections & Setup

Modular

telephone line

jack

Wall plate

9

Connections & Setup

New Message

(indicator)

only applicable for

Model 25424

Exit

(button)

Delete

(button)

Privacy

(button)

Page

(button)

Transfer
(button)

Redial/Format

(button)

Volume pq

(buttons)

Flash

(button)

*

(button)

Headset

(button)

Sel/Save
(button)

Memory 1-16

(buttons)

DIRECTORY

(button)

Store

(button)

Dial

(button)

Intercom

(button)

Conference

(button)

Line 4

(button)

#Pause

(button)

Speaker

(button)

Mute

(button)

Line 3

(button)

Hold

(button)

Menu

(button)

Line 2

(button)

Line 1

(button)

Microphone

(for speakerphone)

CID (button)

only applicable for

Model 25424

Base Layout

10

Connections & Setup

Important Installation Information

• Never install telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is specifically designed for

wet locations.

• Never touch non-insulated telephone wires or terminals, unless the telephone line is

disconnected from the network.

• Use caution when installing or modifying telephone lines.

• Temporarily disconnect any equipment connected to the phone such as faxes, other

phones, or modems.

Important Installation Guidelines

• Install telephone near both a telephone (modular) jack and an electrical power outlet.

• Avoid sources of noise, such as a window by a busy street, and electrical noise, such as

motors, microwave ovens,
and fluorescent lighting.

• Avoid heat sources, such as heating air ducts, heating appliances, radiators, and direct

sunlight.

• Avoid areas of excessive moisture or extremely low temperature.

• Avoid dusty locations.

• Avoid other cordless telephones or personal computers.

CAUTION: Always disconnect all phone cords from the base unit before battery
installation or replacement.

11

Connections & Setup

Installing the Phone

The phone may be connected to two 2-line (RJ14C) wall jacks or four single line (RJ11C)
wall jacks to accomodate all four lines.

IMPORTANT: Install batteries and connect the AC power supply to the base unit as
outlined in steps 1 through 3 below prior to connecting the telephone line cords to
insure for proper base station ID assignment.

1. Choose an area near an electrical outlet and telephone wall jack. Your phone should be

placed on a level surface, such as a table top or desk.

2. Install 4 AAA-size alkaline batteries (not included) for back up power in the event of a

power failure.

• Insert a flat bladed screw driver into the battery door
latch recess area and gently pry upward to release the
battery door from the base cabinet bottom.

• Insert the batteries as shown on the diagram inside the
battery compartment.

• Position the two (2) battery door tabs into the base
cabinet bottom slots and push downward until the door
latch “snaps” closed.

NOTE: If the low battery icon appears in the display, you need to replace the batteries. It
is important that you replace them as soon as possible to maintain unit operation when
electrical power is off. As a precaution, you may want to write down any stored information
you do not want erased.

IMPORTANT: If you are not going to use the telephone for more than 30 days, remove the
batteries because they can leak and damage the unit.

3. Plug the power supply cord into the power jack on the back of the base and the other
end into an electrical outlet.

CAUTION: To reduce risk of personal injury, fire, or damage use only the 5-2777 power
adaptor listed in the user’s guide. This power adaptor is intended to be correctly
orientated in a vertical or floor mount position.

12

4. Connect the telephone line cords:

If you have two dual line wall jacks installed in your home or office, plug one end of

the straight telephone line cord tagged as “LINE 1+2” into the jack marked LINE 1 + 2
and one end of the other straight line cord into the other jack on the back of the base.
Plug the other end of each line cord into the dual-line wall jacks.

If you have four single-line wall jacks installed in your home or office, you must use

adaptors/couplers (not included) to combine the four single telephone lines into two
dual lines. The adaptor/coupler may look similar to the one pictured here and can be
purchased from your local telephone products retailer.

NOTE: To use four lines, you must have four telephone lines with unique telephone numbers.
If you only have one telephone line, this phone will still operate, but only as a single line
telephone.

Unit Initialization:
After you connect the power supply and Line 1 to the unit, the system automatically

searches for and sets up a phone ID.

NOTE:

• If the phone cannot find an ID, determine if there are too many phones connected to the
system. A maximum of 16 phones can be connected in the system.

• The Phone ID (01 to 16) is unique. When more than one phone using the same Phone ID is
detected, only one phone with that ID will be valid. The phone IDs for the other phone(s) is
automatically erased, and the phone(s) intercom indicators blink red and blue. You must use
the Menu options to select a new Phone ID for each phone.

Connections & Setup

13

Connections & Setup

VERY IMPORTANT: In order to achieve full system operation (i.e. intercom, page, etc.), Line
1 must be connected and must be common to all phones connected to the system. Only
other 25413/14/15 models are compatible for full system operation. For proper operation of
intercom, page function, etc., DO NOT connect a DSL modem to Line 1.

• To set your own Phone ID, or change your phone ID, follow the steps in the Phone ID
section.

You may connect up to 16 RCA 25423, 25424 and/or 25425 phones to the system at

one time. Features like intercom, page and call transfer may be used among the units,
but Line 1 must be common for all 25423, 25424, or 25425 units for these features to
work properly. You may choose to share or privatize lines 2, 3 and 4.

5. Connect the handset cord:

Connect one end of the coiled handset cord to the jack on the side of the base and the

other end into the jack in the handset, and place the handset in the cradle.

6. Check for a dial tone:

Lift the handset and listen for a dial tone. If you hear a dial tone, the phone is

properly installed.

Data Port

This phone has a data port jack to connect an auxiliary phone device, such as a fax
machine, computer modem, answering machine, or even a cordless phone.

The data port switch on the back of the phone controls the data port jack so you can
choose Line 1, Line 2, Line 3, or Line 4.

Use the data port to hook up your fax machine, for example, and then set the data port
switch to Line 4 in order to receive faxes on the phone number for Line 4.

If you are talking to someone on Line 4 and want that person to fax something to you,
change the data port switch to Line 2 or Line 3, and give the person on-line the phone
number for Line 2 or Line 3. Your fax machine now can receive calls on Line 2, Line 3,
or Line 4.

IMPORTANT: Be sure to switch the fax machine back to the normal line when you are done
because outside callers who do not know that you have switched lines will not be able to
reach your fax machine if they dial the Line 4 number.

System Verification

Use the following procedures to test system configuration and identify possible line
connection errors. The phone must be connected to the power outlet, Line 1 must be
connected to the Line 1 + 2 jack, and the phone must have a phone ID.

VERY IMPORTANT: In order to achieve full system operation (i.e. intercom, page, etc.), Line
1 must be connected and common to all phones on the system. Only other 25423, 25424,
25425, 25413, 25414, 25415, 25403 and 25404 models are fully compatible.

14

Other System Phones

1. Press Line 1.

2. Look at all the other stations. If they all indicate line 1 is being used, the connection is
correct.

OR

1. Press the Intercom button. The display shows INTERCOM and ENTER CALLING PHONE ID.

2. Enter a phone ID by pressing an Intercom/Memo Log button (1-16). The display shows
the phone ID you entered. If the phone ID you entered is connected to the system, you
will hear a ring back tone (call through tone) at your phone. If the phone ID is not
connected to the system, you will hear an error tone. NO ANSWER shows in the display
and intercom is cancelled.

Programming the Telephone

When programming the phone, if at any time you wish to discontinue or stop
programming, press the “Exit” button. Also , whenever you have made a program selection
by pressing the Sel/Save button the display will shown “OK” for several seconds then will
return to the MAIN MENU prompt display.

Language

Set the display language to show messages in either English, Spanish, or French.

1. Press the Menu button while in standby mode. The cursor in the display points to
SET LANGUAGE.

2. Press the Sel/Save button.

3. Use the Vol (+ or -) buttons to scroll up or down to ENGLISH, ESPANOL, or FRANCAIS.
The default is English.

4. Press the Sel/Save button to save.

Volume

The ringer, speaker, and handset/headset volume is set independently with the
Vol (+ or -) buttons. There are 8 possible volume settings per mode. The volume indicator
scale is displayed during volume adjustment.

Ringer Volume

1. While the phone is on the hook, press the Vol (+ or -) button. The phone rings
according to the current setting.

2. Tap the Vol (+ or -) buttons to adjust the volume one level at a time. The phone stores
the setting after the last button press.

NOTE: To turn the ringer off, on, or change the ringing pattern, see Setting the Ringer Tone.

Programming the Telephone