RCA 25420 User Manual

4-Line DECT 6.0

Cordless Oce Phone

User’s Guide

Please read this manual
before operating this product

Model 25420

Important Information

Equipment Approval Information

Your telephone equipment is approved for connection to the Public Switched Telephone Network
and is in compliance with parts 15 and 68, FCC Rules and Regulations and the Technical
Requirements for Telephone Terminal Equipment published by ACTA.

1 Notication to the Local Telephone Company

On the bottom of this equipment is a label indicating, among other information, the US number

and Ringer Equivalence Number (REN) for the equipment. You must, upon request, provide this
information to your telephone company.

The REN is useful in determining the number of devices you may connect to your telephone line

and still have all of these devices ring when your telephone number is called. In most (but not
all) areas, the sum of the RENs of all devices connected to one line should not exceed 5. To be
certain of the number of devices you may connect to your line as determined by the REN, you
should contact your local telephone company.

A plug and jack used to connect this equipment to the premises wiring and telephone network

must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A
compliant telephone cord and modular plug is provided with this product. It is designed to be
connected to a compatible modular jack that is also compliant. See installation instructions for
details.

Notes

• This equipment may not be used on coin service provided by the telephone company.

• Party lines are subject to state taris, and therefore, you may not be able to use your own
telephone equipment if you are on a party line. Check with your local telephone company.

• Notice must be given to the telephone company upon permanent disconnection of your
telephone from your line.

• If your home has specially wired alarm equipment connected to the telephone line, ensure
the installation of this product does not disable your alarm equipment. If you have questions
about what will disable alarm equipment, consult your telephone company or a qualied
installer.

US Number is located on the cabinet bottom
REN number is located on the cabinet bottom

2 Rights of the Telephone Company

Should your equipment cause trouble on your line which may harm the telephone network,

the telephone company shall, where practicable, notify you that temporary discontinuance of
service may be required. Where prior notice is not practicable and the circumstances warrant
such action, the telephone company may temporarily discontinue service immediately. In case
of such temporary discontinuance, the telephone company must: (1) promptly notify you of
such temporary discontinuance; (2) aord you the opportunity to correct the situation; and (3)
inform you of your right to bring a complaint to the Commission pursuant to procedures set

2

Important Information

forth in Subpart E of Part 68, FCC Rules and Regulations.

The telephone company may make changes in its communications facilities, equipment,

operations or procedures where such action is required in the operation of its business and not

or performance of your telephone equipment, the telephone company must give you adequate
notice, in writing, to allow you to maintain uninterrupted service.

Interference Information

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference; and (2) This device must accept
any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular
installation.

Privacy of Communications may not be ensured when using this product.
If this equipment does cause harmful interference to radio or television reception, which can be

interference by one or more of the following measures:

• Reorient or relocate the receiving antenna (that is, the antenna for radio or television that is
“receiving” the interference).

• Reorient or relocate and increase the separation between the telecommunications equipment
and receiving antenna.

•
which the receiving antenna is connected.

If these measures do not eliminate the interference, please consult your dealer or an experienced
radio/television technician for additional suggestions. Also, the Federal Communications
Commission has prepared a helpful booklet, “How To Identify and Resolve Radio/TV Interference

20402. Please specify stock number 004-000-00345-4 when ordering copies.

Warning: The changes or modications to this unit not expressly approved by the party

responsible for compliance could void the user’s authority to operate the equipment.

Hearing Aid Compatibility (HAC)

This telephone system meets FCC standards for Hearing Aid Compatibility.

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Important Information

Licensing

Licensed under US Patent 6,427,009.

FCC RF Radiation Exposure Statement

This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled
environment. This base unit should be installed and operated with a minimum distance of 20
centimeters between the radiator and your body. This transmitter must not be co-located or
operated in conjunction with any other antenna or transmitter.

For body worn operation, this handset unit has been tested and meets the FCC RF exposure
guidelines when used with the belt clip supplied with this product. Use of other accessories
may not ensure compliance with FCC RF exposure guidelines.

This telephone is compliant with the DECT 6.0 standard which operates in the

1.92GHz to 1.93GHz frequency range.

CAUTION:

RISK OF ELECTRIC SHOCK

WARNING: TO
PREVENT FIRE OR
ELECTRICAL SHOCK
HAZARD, DO NOT
EXPOSE THIS
PRODUCT TO RAIN
OR MOISTURE.

DO NOT OPEN

THE LIGHTNING
FLASH AND ARROW
HEAD WITHIN THE
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
“DANGEROUS
VOLTAGE” INSIDE
THE PRODUCT.

SEE MARKING ON BOTTOM / BACK OF PRODUCT

CAUTION: TO REDUCE THE
RISK OF ELECTRIC SHOCK, DO
NOT REMOVE COVER (OR
BACK). NO USER
SERVICEABLE PARTS INSIDE.
REFER SERVICING TO
QUALIFIED SERVICE
PERSONNEL.

THE EXCLAMATION
POINT WITHIN THE
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
IMPORTANT
INSTRUCTIONS
ACCOMPANYING
THE PRODUCT.

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IMPORTANT INFORMATlON ...........…............ 2

EOUIPMENT APPROVAL INFORMATlON ......…..... 2

I

NTERFERENCE INFORMATlON .......................... 3

EARING AID COMPATIBILlTY (HAC) ............. 3

H
L

ICENSING …....…...…..…....…...…....…....…. 4

FCC RF R

ADIATION EXPOSURE STATEMENT ..... 4

INTRODUCTION ..........................................7

INTRODUCTION ............................................ 7

Y

OUR CALLER ID CALL WAITING PHONE

ALLOWS YOU TO

................................... 7

CONNECTIONS AND SETUP ......................... 8

BEFORE YOUR BEGIN ................................... 8

P

ARTS CHECKLIST ................................... 8

I

MPORTANT INSTALLATION INFORMATION ..... 8

ASE STATION ....................................... 9

B
I

MPORTANT INSTALLATION GUIDELINES ........ 11

I

NSTALLING THE HANDSET BATTERY ............11

C

ONNECTING THE AC (ELECTRICAL) POWER .. 12

H

ANDSET & BASE LAYOUT ............................ 13

ANDSET CHARGE CRADLE............................ 14

H
S

YSTEM VERIFICATION ............................ 14

THER SYSTEM PHONES .......................... 14

O

ROGRAMMING THE TELEPHONE ..................... 14

P
L

ANGUAGE .......................................... 14

OLUME .............................................. 14

V
H

ANDSET RINGER VOLUME ..................... 15

BASE RING VOLUME .............................. 15

ASE RING VOLUME .............................. 15

B

BASE AND HANDSET RING ON/OFF ...........16

PEAKERPHONE, HANDSET,

S

AND HEADSET VOLUME ..................... 16

ANDSET RINGER MELODY ..................... 16

H

UTO TALK ......................................... 16

A
C

ID ON/OFF ........................................ 17

RIORITY LINE ...................................... 17

P
D

ELAY RING ........................................ 17

HONE ID ........................................... 18

P

Table of Contents

PHONE NAME ...................................... 18

F

LASH TIME ........................................ 19

C

ALL ALERT TONE ................................ 19

O UNKNOWN/BLOCKED ........................ 19

N
C

ONTRAST ........................................... 20

T

IME AND DATE ................................... 20

H

OUR FORMAT ..................................... 20

L

OCAL CODE ........................................ 21

EGIONAL CODE ................................... 21

R
C

LEAR ALL MEMORY ............................. 22

L

OAD DEFAULT ..................................... 22

BASIC OPERATION ................................ 22

V

ISUAL INDICATORS ............................... 22

NSWERING A CALL ............................. 22

A
M

AKING A CALL .................................. 23

R

EDIAL ................................................ 23

C

ONFERENCE CALL ................................ 23

V

OLUME ADJUST .................................. 24

PEAKERPHONE MODE ........................... 24

S
M

UTE ................................................ 24

O NOT DISTURB ................................. 24

D

OLD ................................................. 25

H
T

RANSFER ............................................ 25

RIVACY .............................................. 25

P
F

LASH ................................................ 25

ALL TIMER ......................................... 25

C

UT OF RANGE ................................... 25

O
B

ATTERY LOW ...................................... 26

AGING ALL EXTENSIONS FROM

P

THE CORDLESS HANDSET ............. 26

AGING THE CORDLESS HANDSET ............. 26

P

NTERCOM OPERATION .................................. 27

I
A

NSWERING AN INTERCOM CALL .............. 27

ECEIVING AN INCOMING TELEPHONE CALL

R

T

DURING AN INTERCOM CALL ......... 27

USING INTERCOM WITH A TELEPHONE CALL

WO-WAY INTERCOM CALLS .................... 27

27

5

Table of Contents

THREE-WAY INTERCOM CALLS ...................... 27

M

AKING AN INTERCOM CALL WITH

OTHER EXTENSIONS ........................... 27

MEMORY ...................................................... 28

S

TORING A NAME AND NUMBER IN MEMORY 28

S

TORING A REDIAL NUMBER ........................ 28

NSERTING A PAUSE IN THE DIALING

I

SEQUENCE ......................................... 28

R

EVIEWING, CHANGING OR

DELETING STORED NAMES/NUMBERS ...... 28

D

IALING A STORED NUMBER ........................ 29

CALLER ID (CID) ....................................... 29

RECEIVING AND STORING CID RECORDS ...... 29

R

EVIEWING CALL RECORDS ........................... 30

RANSFERRING CID RECORDS TO MEMORY ...... 30

T
D

IALING A CALLER ID NUMBER .................... 31

D

ELETING THE CURRENT CALLER ID RECORD..... 31

D

ELETING ALL CALLER ID RECORDS ................ 32

C

ALLER ID ERRORS ..................................... 32

ALL WAITING CALLER ID ............................ 32

C

C

HANGING THE BATTERY ................................... 32

ATTERY SAFETY PRECAUTIONS ........................... 33

B

ELT CLIP OPERATION ...................................... 33

B
D

ISPLAY MESSAGES ......................................... 33

TROUBLESHOOTING GUIDE ............................. 34

ELEPHONE SOLUTIONS ................................ 34

T
C

ALLER ID SOLUTIONS .................................. 35

ATTERY SOLUTIONS .................................... 35

B

GENERAL PRODUCT CARE .......................... 36

C

AUSES OF POOR RECEPTION ..................... 36

ERVICE ................................................. 36

S

ARRANTY ............................................. 37

W

6

Introduction

Introduction

CAUTION: When using telephone equipment, there are basic safety
instructions that should always be followed. Refer to the IMPORTANT SAFETY
INSTRUCTIONS provided with this product and save them for future reference.

Congratulations on purchasing this RCA telephone. This system operates in the
DECT 6.0 frequency range. Your 4-line phone is full featured ideally suited for home or

serve up to 16 station users.

Features:

• Call Waiting and Caller ID Compatible

• Tone Dialing

• Intercom

• Call Transfer

• This telephone can receive four incoming calls at the same time.

• Conference call

This telephone has been designed to be simple to use, however, you can reach its full
potential more quickly by taking a few minutes to read this instruction book. This
telephone is a multifunction product for use with Call Waiting and Caller ID services
available from your local telephone company.

Your Caller ID Call Waiting phone allows you to:

• View the name and telephone number of a caller while you are on the phone
(Call Waiting Caller ID).

• Identify callers before you answer the phone.

• View the time and date of each incoming call.

• Record up to 40 Caller ID messages sequentially in each handset.

• Know who called while you are on the line or when you were away.

• Screen unwanted calls, eliminate harassment from annoying calls, or to get prepared

before answering a call.

IMPORTANT: In order to use all of the features of this telephone, you must subscribe
to two separate services available from your local telephone company: the standard
Name/Number Caller ID Service to know who is calling when the phone rings and
Caller ID with Call Waiting Service to know who is calling while you are on the phone.

7

Connections and Setup

Before Your Begin

Parts Checklist

Make sure your package includes the items shown here.

Telephone Jack RequirementsTo use this phone, you will need an RJ11C (for a single
line) or a RJ14C (for two lines) type modular phone jack, which might look like the one
pictured here, installed in your home or oce. If you don’t have either modular jack, call
your local phone company to nd out how to get one installed.

VERY IMPORTANT: In order to achieve full system operation (i.e. intercom, page, etc.), Line
1 must be connected and must be common to all phones connected to the system. Only
other 25420, 25423, 25424, 25425, 25413, 25414, 25415, 25403 and 25404 models are
compatible for full system operation. Connecting phones other than the 25420, 25423,
25424, 25425, 25413, 25414, 25415, 25403 and 25404 to Line 1 may inhibit the intercom
and paging operations.

For proper operation of intercom, page function, etc., DO NOT connect a DSL modem to
Line 1. To transfer a call from one station to another, the two stations

should be connected to the same line.

Important Installation Information

• Never install telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is specically designed
for wet locations.

• Never touch non-insulated telephone wires or terminals, unless the telephone line
has been disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

• Temporarily disconnect any equipment connected to the phone such as faxes, other
phones or modems.

8

Connections and Setup

Base Station

The phone must be connected to two line (RJ14C) wall jacks or four single line
(RJ11C) wall jacks to accomodate all four lines.

IMPORTANT: Connect the AC power supply to the base unit as out
lined in steps 1 through 3 below prior to connecting the telephone line
cords to insure for proper base station ID assignment.

1. Choose an area near an electrical outlet and a telephone wall jack, and place
your cordless telephone on a level surface, such as a desktop or tabletop.

2. Plug the power supply cord into the power jack on the back of the base and
the other end into an electrical outlet.

T-T009 power adaptor listed in the user’s guide.This power adaptor is

3. Connect the telephone line cords:

of the straight telephone line cord tagged as “LINE 1+2” into the jack marked
LINE 1 + 2 and one end of the other straight line cord into the jack marked LINE
3 + 4 on the back of the base. Plug the other end of each line cord into the dual­line wall jacks.

use adaptors or couplers (not included) to combine the four single telephone
lines into two dual lines. The adaptor/coupler may look similar to the one pic­tured here and can be purchased from your local telephone products retailer.

9

NOTE: To use four lines, you must have four telephone lines with unique telephone
numbers. If you only have one telephone line, this phone will still operate, but only
as a single line telephone.
Unit Initialization:

After you connect the power supply and Line 1 to the unit, the system automati­cally searches for and sets up a phone ID.

connected to the system. A maximum of 16 phones can be connected in the
system.

The Phone ID for each phone must be a unique number from 01 to 16. If two
phones on the same system share the same ID, one phone will have it’s ID
erased and will need a new unique ID assigned before it can be used. Please see

Connections and Setup on page 14.

NOTE: In order to achieve full system operation (i.e. intercom, page, etc.), Line 1
must be connected and must be common to all phones connected to the system.
Only other RCA 4-line models are compatible for full system operation.

You may connect up to 16 RCA 25420,25423, 25424 and/or 25425 phones to
the system at one time. You may choose to share or privatize lines 2, 3 and 4.

10

Connections and Setup

Important Installation Guidelines

• Your handset charge cradle should be placed on a level surface such as a desk or

table top.

• Avoid sources of noise, such as a window by a busy street, and electrical noise, such

as motors, microwave ovens, and fluorescent lighting.

• Avoid heat sources, such as heating air ducts, heating appliances, radiators, and

direct sunlight.

• Avoid areas of excessive moisture or extremely low temperature.

• Avoid dusty locations.

• Avoid other cordless telephones or personal computers.

INSTALLATION NOTE: Certain other communications devices may also use the DECT 6.0
frequency for communication, and, if not properly set, these devices may interfere with
each other and/or your new telephone. If you are concerned with interference, please
refer to the owner’s manual for these devices on how to properly set channels to avoid
interference.

Installing the Handset Battery

NOTE: You must connect the handset battery before use.

Inc. approved Nickel-metal Hydride (Ni-MH) battery GP, 2.4V, 550mAh (T-T104),

700mAh (T-2734) that is compatible with this unit.
CAUTION: Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to the instructions.

1.

Locate battery and battery door which are packaged together inside a plastic bag and

are separate from the handset.

2. Locate the battery compartment on the back of the handset.

11

Connections and Setup

3. Plug the battery pack cord into the jack inside the compartment.

NOTE: To ensure proper battery installation, the connector is keyed and can be inserted
only one way.

4. Place the battery pack in recessed area of the handset battery compartment.

5. Close the battery compartment by pushing the door up until it snaps into place.

6. Place the handset in the base cradle. The charge/in use indicator turns RED,

verifying the battery is charging.

charge the phone, battery performance may be compromised.

Connecting the AC (Electrical) Power

Plug the power adaptor cord into the power jack on the back of the base and the other
end into an electrical outlet. The charge indicator will turn RED to indicate the battery is
charging when the handset is in the cradle.

the phone, battery performance is compromised.

T-T009 power adaptor listed in the user’s guide. This power adaptor is intended

Class (Classe) 2 Power source.

CAUTION: For servicing or replacement, you can purchase a suitable headset
through servide centre or retailer shop.

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