RCA 25403 User Manual

4-Line Intercom Speakerphone

TOCOM 16247490

User’s Guide

Please read this manual before operating this product for the first time.

Model 25403/04

Important Information

Equipment Approval Information

Your telephone equipment is approved for connection to the Public Switched Telephone Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the Technical Requirements for Telephone Terminal Equipment published by ACTA.

1 Notification to the Local Telephone Company

On the bottom of this equipment is a label indicating, among other information, the US number and Ringer Equivalence Number (REN) for the equipment. You must, upon request, provide this information to your telephone company.

The REN is useful in determining the number of devices you may connect to your telephone line and still have all of these devices ring when your telephone number is called. In most (but not all) areas, the sum of the RENs of all devices connected to one line should not exceed 5. To be certain of the number of devices you may connect to your line as determined by the REN, you should contact your local telephone company.

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.

Notes

• This equipment may not be used on coin service provided by the telephone company.

•Party lines are subject to state tariffs, and therefore, you may not be able to use your own telephone equipment if you are on a party line. Check with your local telephone company.

• Notice must be given to the telephone company upon permanent disconnection of your telephone from your line.

• If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this product does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.

2 Rights of the Telephone Company

Should your equipment cause trouble on your line which may harm the telephone network, the telephone company shall, where practicable, notify you that temporary discontinuance of service may be required. Where prior notice is not practicable and the circumstances warrant such action, the telephone company may temporarily discontinue service immediately. In case of such temporary discontinuance, the telephone company must: (1) promptly notify you of such temporary discontinuance; (2) afford you the opportunity to correct the situation; and (3) inform you of your right to bring a complaint to the Commission pursuant to procedures set forth in Subpart E of Part 68, FCC Rules and Regulations.

The telephone company may make changes in its communications facilities, equipment, operations or procedures where such action is required in the operation of its business and not inconsistent with FCC Rules and Regulations. If these changes are expected to affect the use or performance of your telephone equipment, the telephone company must give you adequate notice, in writing, to allow you to maintain uninterrupted service.

Interference Information

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

•Reorient or relocate the receiving antenna (that is, the antenna for radio or television that is “receiving” the interference).

•Reorient or relocate and increase the separation between the telecommunications equipment and receiving antenna.

• Connect the telecommunications equipment into an outlet on a circuit different from that to which the receiving antenna is connected. If these measures do not eliminate the interference, please consult your dealer or an experienced radio/television technician for additional suggestions. Also, the Federal Communications

Commission has prepared a helpful booklet, “How To Identify and Resolve Radio/TV Interference Problems.” This booklet is available from the U.S. Government Printing Office, Washington, D.C.

20402. Please specify stock number 004-000-00345-4 when ordering copies.

US NUMBER IS LOCATED ON THE CABINET BOTTOM

REN NUMBER IS LOCATED ON THE CABINET BOTTOM

Table of Contents

IMPORTANT INFORMATION........................................................2

EQUIPMENT APPROVAL INFORMATION............................................................. 2

NTERFERENCE INFORMATION ........................................................................ 2

INTRODUCTION.......................................................................5

ONNECTIONS & SETUP ..........................................................6

PARTS CHECKLIST ...................................................................................................6

ELEPHONE JACK REQUIREMENTS .............................................................................6

T B

ASE LAYOUT .........................................................................................................7

MPORTANT INSTALLATION INFORMATION ......................................................... 8

MPORTANT INSTALLATION GUIDELINES......................................................................8

I I

NSTALLING THE PHONE ...........................................................................................9

ATA PORT ............................................................................................ 12

YSTEM VERIFICATION .............................................................................. 12

THER SYSTEM PHONES ...................................................................................... 13

ROGRAMING THE TELEPHONE .................................................................... 13

ANGUAGE .......................................................................................................... 13

L R

INGER TONE ...................................................................................................... 13

RIORITY LINE ..................................................................................................... 14

ELAY RING........................................................................................................ 15

D P

HONE ID .......................................................................................................... 15

HONEBOOK NAME ............................................................................................. 16

NTERCOM AUTO ANSWER.................................................................................... 16

LASH TIME ........................................................................................................ 17

F C

ALL ALERT TONE ............................................................................................... 17

O UNKNOWN/BLOCKED (NOT APPLICABLE TO MODEL 25403.)........................... 18

ISPLAY CONTRAST.............................................................................................. 18

D L

OCAL AREA CODE (NOT APPLICABLE TO MODEL 25403.) .................................... 19

EGIONAL AREA CODES (NOT APPLICABLE TO MODEL 25403.) ............................. 19

ANUALLY SETTING THE TIME AND DATE.............................................................. 20

M H

OUR FORMAT .................................................................................................... 21

ESTORING THE DEFAULT SETTINGS ....................................................................... 21

OPERATION........................................................................ 22

BASIC OPERATION ................................................................................... 22

AKING CALLS WITH THE HANDSET ..................................................................... 22

AKING CALLS WITH THE SPEAKERPHONE............................................................. 22

M M

AKING CALLS WITH THE OPTIONAL HEADSET ...................................................... 23

RE-DIALING ....................................................................................................... 23

NSWERING CALLS .............................................................................................. 23

A S

WITCHING BETWEEN THE SPEAKERPHONE, HANDSET, AND HEADSET ...................... 24

UTE ................................................................................................................. 24

O NOT DISTURB ................................................................................................ 25

D H

OLD.................................................................................................................. 25

Placing a Call on Hold ........................................................................................ 25

Releasing a Call..................................................................................................... 25

CAUTION:

RISK OF ELECTRIC SHOCK

WARNING: TO PREVENT FIRE OR ELECTRICAL SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE.

DO NOT OPEN

THE LIGHTNING FLASH AND ARROW HEAD WITHIN THE TRIANGLE IS A WARNING SIGN ALERTING YOU OF “DANGEROUS VOLTAGE” INSIDE THE PRODUCT.

SEE MARKING ON BOTTOM / BACK OF PRODUCT

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

THE EXCLAMATION POINT WITHIN THE TRIANGLE IS A WARNING SIGN ALERTING YOU OF IMPORTANT INSTRUCTIONS ACCOMPANYING THE PRODUCT.

Table of Contents

FLASH ................................................................................................................. 26

EDIAL................................................................................................................ 26

EVIEWING THE REDIAL NUMBERS ....................................................................... 26

RANSFERRING A CALL TO ANOTHER STATION ........................................................ 26

T R

ECEIVING A TRANSFERRED CALL FROM ANOTHER STATION .................................... 27

ESSAGE WAITING (NOT APPLICABLE TO MODEL 25403.) ................................... 27

RIVACY.............................................................................................................. 27

Providing Privacy ................................................................................................. 27

VOLUME.............................................................................................................. 28

Ringer Volume....................................................................................................... 28

Speakerphone, Handset, and Headset Volume ........................................... 28

CONFERENCE CALLS ............................................................................................. 28

NTERCOM CALLS ..................................................................................... 29

NE -TOUCH INTERCOM ...................................................................................... 29

NSWERING AN INTERCOM CALL .......................................................................... 29

NTERCOM HOLD ................................................................................................. 30

I I

NTERCOM CONFERENCE CALLS............................................................................. 30

AGING ALL STATIONS ......................................................................................... 31

ALLER ID (CID) ................................................................................... 31

UMMARY SCREEN .............................................................................................. 31

ECEIVING AND STORING CID RECORDS............................................................... 32

EVIEWING CID RECORDS ................................................................................... 32

R S

AVING A CID RECORD TO THE INTERCOM/MEMORY LOG OR TO PHONE

BOOK MEMORY ............................................................................................. 32

IALING BACK .................................................................................................... 33

F YOU PROGRAMMED YOUR LOCAL AREA CODE ........................................... 33

ELETING A CID RECORD .................................................................................... 33

DELETING ALL CALL RECORDS .............................................................................. 33

F YOU DID NOT PROGRAM YOUR LOCAL AREA CODE .......................................... 34

ALL WAITING CALLER ID........................................................................ 34

EMORY LOG AND PHONE BOOK (DIRECTORY) MEMORY ............................... 34

TORING A NUMBER AND NAME IN MEMORY ...................................................... 34

MEMORY .......................................................................... 35

REVIEWING PHONE BOOK (DIRECTORY) MEMORY ................................................. 35

EVIEWING THE INTERCOM/MEMORY LOG (MEMORY LOCATION)............................. 36

DITING A NAME OR NUMBER STORED IN PHONE BOOK (DIRECTORY) MEMORY .... 36

DITING A NAME OR NUMBER STORED IN THE INTERCOM/MEMORY LOG (MEMORY

LOCATION)...................................................................................................... 36

TORING THE LAST NUMBER DIALED..................................................................... 36

TORING A PAUSE IN MEMORY ............................................................................ 37

S D

IALING A STORED NUMBER ................................................................................ 37

EMORY DELETE/CLEAR ...................................................................................... 37

LEAR ALL MEMORIES ........................................................................................ 38

C C

HAIN DIALING ................................................................................................... 38

OTHER INFORMATION........................................................... 39

DISPLAY MESSAGES ................................................................................. 39

PERATION BY BATTERY ...................................................................................... 40

PERATION WITHOUT POWER................................................................................ 40

ROUBLESHOOTING GUIDE .......................................................................... 40

T G

ENERAL PRODUCT CARE .......................................................................... 42

ERVICE................................................................................................. 42

IMITED WARRANTY................................................................................. 43

L A

CCESSORY ORDER FORM ......................................................................... 45

INDEX .............................................................................. 46

Introduction

CAUTION: When using telephone equipment, there are basic safety instructions that should always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference.

Your Four-Line Speakerphone is a full-featured phone ideally suited for home-office use. It is designed to receive calls on up to four incoming telephone lines and to serve up to 16 station users. Your phone features 16 memory locations, 94 phone book memories, hold, conference call, intercom, call transfer, Caller ID display, and speakerphone capabilities.

This telephone is designed to be simple to use, however, you can reach its full potential more quickly by taking a few minutes to read this user’s guide.

IMPORTANT: In order to use all of the features of this unit, you must subscribe to either the standard Name/Number Caller ID Service or Call Waiting Caller ID Service. To know who is calling while you are on the phone, you must subscribe to Call Waiting Caller ID Service.

NOTE: FEATURES AND OPERATIONS PERTAINING TO CALLER ID DO NOT APPLY TO Model 25403.-

Connections & Setup

Parts Checklist

Make sure your package includes the following items:

INTERCOM/MEMORY LOG

INT.

DIRECTORY

MEM.

INT.

MEM.

INT.

MEM.

INT.

STORE

MEM.

INT.

MEM.

DELETE EXIT SELECT/SAVE DIAL

NEW MESSAGE

PRIVACY

PAGE

TRANSFER

PAUSE REDIAL

VOLUME

FLASH

REVIEW

ABC2DEF

GHI4JKL5MNO

PQRS7TUV8WXYZ

OPER

TONE

HEADSET SPEAKER MUTE

INT.

MEM.

INT.

MEM.

INTERCOM

INT.

MEM.

CONFER

INT.

MEM.

INT.

LINE 4

MEM.

INT.

MEM.

LINE 3

INT.

MEM.

LINE 2

INT.

MEM.

INT.

LINE 1

MEM.

INT.

MEM.

HOLD

INT.

MEM.

Connections & Setup

MEMORY buttons

DIRECTORY button

MENU button

STORE button

DIAL button

INTERCOM button

CONFER button

LINE 4 button

LINE 3 button

VOLUME button

FLASH button

HEADSET button

LINE 2 button

LINE 1 button

HOLD button

MUTE button

SPEAKER button

Connections & Setup

Important Installation Information

• Never install telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

• Never touch non-insulated telephone wires or terminals, unless the telephone line is disconnected from the network.

• Use caution when installing or modifying telephone lines.

•Temporarily disconnect any equipment connected to the phone such as faxes, other phones, or modems.

Important Installation Guidelines

• Install telephone near both a telephone (modular) jack and an electrical power outlet.

• Avoid sources of noise, such as a window by a busy street, and electrical noise, such motors, microwave ovens, and fluorescent lighting.

• Avoid heat sources, such as heating air ducts, heating appliances, radiators, and direct sunlight.

• Avoid areas of excessive moisture or extremely low temperature.

• Avoid dusty locations.

• Avoid other cordless telephones or personal computers.

CAUTION: Always disconnect all phone cords from the base unit before battery installation or replacement.

Installing the Phone

Connections & Setup

The phone may be connected to two 2-line (RJ14C) wall jacks or four single line (RJ11C) wall jacks to accomodate all four lines.

1. Choose an area near an electrical outlet and telephone wall jack. Your phone should be placed on a level surface, such as a table top or desk.

2. Install 3 AA-size alkaline batteries (not included) for back up power in the event of a power failure.

• Use a screwdriver to loosen and lift up the battery compartment door located on the bottom of the phone.

• Insert the batteries as shown on the diagram inside the battery compartment.

• Snap the battery compartment door back into place and tighten the screw.

NOTE: If the low battery icon appears in the display, you need to replace the batteries. It is important that you replace them as soon as possible to maintain unit operation when electrical power is off. As a precaution, you may want to write down any stored information you do not want erased.

IMPORTANT: If you are not going to use the telephone for more than 30 days, remove the batteries because they can leak and damage the unit.

Connections & Setup

3. Plug the AC power supply cord into an electrical outlet and the DC connector into the back of the base.

4. Connect the telephone line cords:

CAUTION: Use only the ATLINKS USA 5-2495 power supply that is compatible with this unit. Using other power supplies may damage the unit.

If you have two dual line wall jacks installed in your home/office, plug one end of the straight telephone line cord tagged as "LINE 1+2" into the jack marked LINE 1 + 2 and one end of the other straight line cord into the other jack on the back of the base. Plug the other end of each line cord into the dual-line wall jacks.

LINE 1 + 2

LINE 3 + 4

Connections & Setup

If you have four single-line wall jacks installed in your home/office, you must use adapters/couplers (not included) to combine the four single telephone lines into two dual lines. The adapter/coupler may look similar to the one pictured here and can be purchased from your local telephone products retailer.

Adapter/coupler LINE 1 + 2

Adapter/coupler LINE 3 + 4

NOTE: To use four lines, you must have four telephone lines with unique telephone numbers. If you only have one telephone line, this phone will still operate, but only as a single line telephone.

Unit Initialization: After you connect the power supply and Line 1 to the unit, the system automatically searches for and sets up a

phone ID. To set your own Phone ID, or change your phone ID, follow the steps in the Phone ID section. You may connect up to 16 RCA 25404 and/or RCA 25403 phones to the system at one time. Features like

intercom, page and call transfer may be used among the units, but Line 1 must be common for all 25404 or 25403 units for these features to work properly. You may choose to share or privatize lines 2, 3 and 4.

Connections & Setup

5. Connect the handset cord: Connect one end of the coiled handset cord to the jack on the side of the base and the other end into the jack in the handset, and place

the handset in the cradle.

6. Check for a dial tone: Lift the handset and listen for a dial tone. If you hear a dial tone, the phone is properly installed.

Data Port

This phone has a data port jack to connect an auxiliary phone device, such as a fax machine, computer modem, answering machine, or even a cordless phone.

The data port switch on the back of the phone controls the data port jack so you can choose line 1, line 2, line 3, or line 4. Use the data port to hook up your fax machine, for example, and then set the data port switch to line 4 in order to receive faxes on the

phone number for line 4. If you are talking to someone on line 4 and want that person to fax something to you, change the data port switch to line 2 or line 3, and

give the person on-line the phone number for line 2 or line 3. Your fax machine now can receive calls on line 2, line 3, or line 4.

IMPORTANT: Be sure to switch the fax machine back to the normal line when you are done because outside callers who do not know that you have switched lines will not be able to reach your fax machine if they dial the line 4 number.

System Verification

Use the following procedures to test system configuration and identify possible line connection errors. The phone must be connected to the power outlet, Line 1 must be connected to the LINE 1 + 2 jack, and the phone must have a phone ID.

VERY IMPORTANT: In order to achieve full system operation (i.e. intercom, page, etc.), Line 1 must be connected and common to all phones on the system. Only other 25403 or 25404 models are fully compatible.

Connections & Setup

Other System Phones

1. Press LINE 1.

2. Look at all the other stations. If they all indicate line 1 is being used, the connection is correct.

1. Press the INTERCOM button. The display shows INTERCOM and ENTER CALLING PHONE ID.

2. Enter a phone ID by pressing an Intercom/Memo Log button (1-16). The display shows the phone ID you entered. If the phone ID you entered is connected to the system, you will hear a ring back tone (call through tone) at your phone. If the phone ID is not connected to the system, you will hear an error tone. NO ANSWER shows in the display and intercom is cancelled.

Programing the Telephone

This telephone has several programmable functions.

Language

Set the display language to show messages in either English, Spanish, or French.

1. Press the MENU button while in standby mode. The cursor in the display points to SET LANGUAGE.

2. Press the SELECT/SAVE button.

3. Use the < REVIEW > button to scroll to English, Espanol, or Francais. The default is English.

4. Press the SELECT/SAVE button to save.

Ringer Tone

The ringers for all four lines may be set independent of one another.

1. Press the MENU button while in standby mode.

2. Use the < REVIEW > button to scroll to SET PHONE OPTIONS.

Connections & Setup

3. Press the SELECT/SAVE button.

4. Use the < REVIEW > button to scroll to SET RING TONE.

5. Press the SELECT/SAVE button. The ringer tone settings for each of the four telephone lines show in the display.

6. Use the < REVIEW > button to scroll to through each ringer tone for LINE 1. A sample ringer tone is generated when you scroll to individual ringer tones. Choose from eight different tones, or turn the ringer OFF.

NOTE: If you select OFF, the cursor automatically moves to the CID ON/OFF option. Use the < REVIEW > button to select CID ON or OFF. (ON allows the unit to detect and display CID records for the corresponding telephone line. OFF disables the function for the corresponding telephone.) Press the SELECT/SAVE button.

NOTE: On model 25403, you cannot select CID ON/OFF.

7. Press the SELECT/SAVE button to save. The cursor automatically moves to LINE 2.

8. Repeat steps 6 and 7 for each telephone line. After you select the ringer tone for LINE 4, press the EXIT button.

NOTE: The line indicators flash for incoming calls even if the ringer is disabled.

Priority Line

The priority line (one of the four lines) has to have precedence over the other three lines.

1. Press the MENU button while in standby mode.

2. Use the < REVIEW > button to scroll to SET PHONE OPTIONS.

3. Press the SELECT/SAVE button.

4. Use the < REVIEW > button to scroll to SET PRIORITY LINE.

5. Press the SELECT/SAVE button.

6. Use the < REVIEW > button to scroll to 1, 2, 3, or 4. The default is LINE 1.

7. Press the SELECT/SAVE button to save.

Connections & Setup

Delay Ring

Use this setting to delay the Central Office ring.

1. Press the MENU button while in standby mode.

2. Use the < REVIEW > button to scroll to SET PHONE OPTIONS.

3. Press the SELECT/SAVE button.

4. Use the < REVIEW > button to scroll to SET DELAY RING.

5. Press the SELECT/SAVE button.

6. Use the < REVIEW > button to scroll to 0 ring up to 10 rings.

7. Press the SELECT/SAVE button to save.

Phone ID

1. Press the MENU button while in standby mode.

2. Use the < REVIEW > button to scroll to SET PHONE OPTIONS.

3. Press the SELECT/SAVE button.

4. Use the < REVIEW > button to scroll to SET PHONE ID.

5. Press the SELECT/SAVE button.

6. Press the SELECT/SAVE button again to automatically set the phone ID, or press any memory button (1-16) to assign a phone ID.

NOTE: The Phone ID (01-16) is unique. If you manually select a phone ID that belongs to another unit on the system, NOT AVAILABLE shows in the display. Press SELECT/SAVE or choose another memory button.

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