RAM Truck 2500 2014, 2014 Truck 2500 Gas, 2014 Truck 3500 GAS Warranty Information
Ram Truck 2500/3500
GAS
WARRANTY INFORMATION
2014
IMPORTANT
This booklet contains Chrysler Group LLC limited warranties. It
should be kept in your vehicle and presented to your Dealer if
any warranty service is needed.
The warranty text begins on page 4 of this booklet.
WARRANTYCOVERAGE AT A GLANCE
WARRANTY COVERAGE AT A GLANCE
DESCRIPTION 1Yr/
12, 000
Basic Limited Warranty Coverage
Special Extended Warranty Coverage
Anti-Corrosion Perforation Limited Warranty:
All Panels
Outer Panels
Powertrain Limited Warranty
Federal Emissions Warranty
Federal Emission Warranty -
Specified Components
Federal Emission Warranty -
Heavy Duty Gas
© 2013 Chrysler Group LLC
2Yr/
24,000
3Yr/
36,000
3Yr/
50,000
3Yr/
Unlimited
5Yr/
50,000
5Yr/
100,000
7Yr/
70,000
8Yr/
80,000
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TABLE OF CONTENTS
1. Your Legal Rights Under These Limited
Warranties
..............................4
2. What’s Covered Under Chrysler Group LLC’s
Warranties
..............................5
2.1 Basic Limited Warranty ..................5
2.2 Corrosion Warranty .....................8
2.3 Restraint System Limited Warranty (Vehicles sold
and registered in the State of Kansas only) .....9
2.4 Powertrain Limited Warranty .............10
3. What’s Not Covered ......................13
3.1 Modifications Not Covered ...............13
3.2 Environmental Factors Not Covered .........14
3.3 Maintenance Costs Not Covered ...........15
3.4 Racing Not Covered ...................15
3.5 Certain Kinds of Corrosion Not Covered .....15
3.6 Other Exclusions ......................16
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3.7 Total Loss, Salvage, Junk, or Scrap Vehicles
Not Covered
........................17
3.8 Restricted Warranty ....................17
4. Other Terms of Your Warranties ..............18
4.1 Exchanged Parts May Be Used in Warranty
Repairs
............................18
4.2 Pre-Delivery Service ...................19
4.3 Production Changes ....................19
5. Emission Warranties Required By Law .........20
5.1 Federal Emission Warranty ...............20
5.2 Emission Performance Warranty ...........21
5.3 Federal Emission Warranty - Heavy Duty
Gasoline Truck .......................22
5.4 Noise Emission Warranty - Heavy Duty Truck ..23
6. How to Get Warranty Service ................26
6.1 Where to Take Your Vehicle ..............26
6.2 How To Get Roadside Assistance Service - U.S.
or Canada Only * .....................28
6.3 Emergency Warranty Repairs .............30
6.4 Getting Service Under the Federal Emission
Performance Warranties
.................30
7. How to Deal with Warranty Problems ..........32
7.1 Steps to Take ........................32
7.2 Helpful Addresses and Telephone Numbers ....35
TABLE OF CONTENTS
8. Optional Service Contract ..................37
9. Maintenance ...........................38
9.1 General Information ...................38
9.2 Where To Go For Maintenance ............39
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YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES
1. Your Legal Rights Under
These Limited Warranties
The warranties contained in this booklet are the only
express warranties that Chrysler Group LLC (⬙Chrysler⬙)
makes for your vehicle. These warranties give you
specific legal rights. You may also have other rights
that vary from state to state. For example, you may
have some implied warranties, depending on the state
where your vehicle was sold or is registered.
These implied warranties are limited, to the extent
allowed by law, to the time periods covered by the
express written warranties contained in this booklet.
If you use your vehicle primarily for business or
commercial purposes, then these implied warranties do
not apply and Chrysler completely disclaims them to the
extent allowed by law. And the implied warranty of
fitness for a particular purpose does not apply if your
vehicle is used for racing, even if the vehicle is equipped
for racing.
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Some states do not allow limitations on how long
an implied warranty lasts, so the above limitations
may not apply to you.
1.1 Incidental and Consequential
Damages Not Covered
Your warranties don’t cover any incidental or consequential damages connected with your vehicle’s failure, either while under warranty or afterward.
Examples of such damages include:
• lost time;
• inconvenience;
• the loss of the use of your vehicle;
• the cost of rental vehicles, gasoline, telephone, travel,
or lodging;
• the loss of personal or commercial property; and
• the loss of revenue.
Some states don’t allow incidental or consequential
damages to be excluded or limited, so this exclusion
may not apply to you.
2. What’s Covered Under
Chrysler Group LLC’s
Warranties
2.1 Basic Limited Warranty
A. Who Is Covered?
You are covered by the Basic Limited Warranty if you
are a purchaser for use of the vehicle.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
repairs. These warranty repairs or adjustments — including all parts and labor connected with them — will be
made by your dealer at no charge, using new or remanufactured parts.
C. Items Covered by Other Warranties
The following are covered by separate warranties offered
by their makers. They are not covered by the Basic
Limited Warranty:
• tires;
B. What’s Covered
The Basic Limited Warranty covers the cost of all parts
and labor needed to repair any item on your vehicle
when it left the manufacturing plant that is defective in
material, workmanship or factory preparation. There is
no list of covered parts since the only exception are tires
and Unwired headphones. You pay nothing for these
• Unwired headphones; or
• items added or changed after your vehicle left the
manufacturing plant, such as accessories or protection
products, or items changed because of customization
or van conversion.
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WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
Be sure you get a copy of any warranty that applies to
these items from your dealer, or from the maker of the
product. You can find the tire and Unwired headphone
warranty statements in your Owner’s Literature Package.
D. Towing Costs Are Covered Under Certain
Circumstances
The Roadside Assistance covers the cost of towing your
vehicle to the nearest Chrysler, Dodge, Jeep, or Ram
dealer if your vehicle becomes disabled as a result of a
mechanical breakdown. If you choose to go to another
dealership, you will be responsible for the cost if the
extra distance exceeds 10 miles. See Section 6.2 for
information on how to get towing service in the United
States and Canada.
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E. When It Begins
The Basic Limited Warranty begins on either of the
following dates, whichever is earlier:
• the date you take delivery of the vehicle; or
• the date when the vehicle was first put into service —
for example, as a dealer “demo” or as a Chrysler
company vehicle.
F. When It Ends
The Basic Limited Warranty lasts for 36 months from the
date it begins or for 36,000 miles on the odometer,
whichever occurs first. But the following items are
covered only for 12 months or for 12,000 miles on the
odometer, whichever occurs first:
• brakes (rotors, pads, linings, and drums);
• wiper blades;
• clutch discs or modular clutch assembly (as
equipped);
• windshield and rear window; and
• wheel alignment and wheel balancing
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
G. Registration and Operation Requirements
The Basic Limited Warranty covers your vehicle only if:
• it was built for sale in the U.S.;
• it’s registered in the U.S.;
• it’s driven mainly in the U.S. or Canada; and
• it’s operated and maintained in the manner described
in your Owner’s Manual.
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WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
H. If Your Vehicle Leaves the United States (We
Include U.S. Possessions and Territories as
Part of the United States for Warranty
Purposes):
EXCEPT WHERE SPECIFICALLY REQUIRED
BY LAW, THERE IS NO WARRANTY
COVERAGE ON THIS VEHICLE IF IT IS
SOLD IN OR REGISTERED IN COUNTRIES
OTHER THAN THE UNITED STATES.
This policy does not apply to vehicles that have
received authorization for export from Chrysler.
Dealers may not give authorization for export. You
should consult an authorized dealer to determine this
vehicle’s warranty coverage if you have any questions.
This policy does not apply to vehicles registered
to U.S. government officials or military personnel on
assignment outside of the United States.
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2.2 Corrosion Warranty
A. Who Is Covered?
You are covered if you are a purchaser for use of the
vehicle.
B. What’s Covered
This warranty covers the cost of all parts and labor
needed to repair or replace any sheet metal panels that
get holes from rust or other corrosion. If a hole occurs
because of something other than corrosion, this warranty
does not apply. Cosmetic or surface corrosion — resulting, for example, from stone chips or scratches in the
paint — is not covered. For more details on what isn’t
covered by this warranty, see 3.5.
C. How Long It Lasts
The Corrosion Warranty starts when your Basic Limited
Warranty begins under 2.1(E).
This warranty has two time-and-mileage limits:
• For sheet metal panels, the limit is 36 months, with no
mileage limit.
• For an outer-body sheet metal panel — one that is
finish-painted and that someone can see when walking around the vehicle — the limits are 5 years or
100,000 miles on the odometer, whichever occurs
first.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
2.3 Restraint System Limited Warranty
(Vehicles sold and registered in the
State of Kansas only)
For vehicles sold and registered in the State of Kansas,
seatbelts and related seatbelt components are warranted
against defects in workmanship and materials for 10
years, regardless of mileage. This warranty does not
cover replacement of seatbelts and related components
required as the result of collision.
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WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
2.4 Powertrain Limited Warranty
A. Who Is Covered?
You are covered by the Powertrain Limited Warranty if
you are a purchaser for use of the vehicle.
B. What’s Covered
The Powertrain Limited Warranty covers the cost of all
parts and labor needed to repair a powertrain component
listed in section 2.4.E below that is defective in workmanship and materials.
C. How Long It Lasts
The Powertrain Limited Warranty lasts for up to 5 years
or 100,000 miles on the odometer, whichever occurs
first, calculated from the start date of the Basic Limited
Warranty, as set forth in Section 2.1(E).
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D. Towing Costs Are Covered
The Powertrain Limited Warranty covers the cost of
towing your vehicle to the nearest authorized Chrysler,
Dodge, Jeep or Ram dealer if your vehicle cannot be
driven because a covered part has failed.
If you choose to go to another dealership, you will be
responsible for the cost if the extra distance exceeds 10
miles. See Section 6.2 for information on how to get
towing service in the United States and Canada.
E. Parts Covered
The Powertrain Limited Warranty covers these parts and
components of your vehicle’s powertrain supplied by
Chrysler Group LLC:
Gasoline Engine:
cylinder block and all internal parts; cylinder head
assemblies; timing case, timing chain, timing belt, gears
and sprockets; vibration damper; oil pump; water pump
and housing; intake and exhaust manifolds; flywheel
with starter ring gear; core plugs; valve covers; oil pan;
turbocharger housing and internal parts; turbocharger
wastegate actuator; supercharger; serpentine belt tensioner; seals and gaskets for listed components only.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
Transmission:
transmission case and all internal parts; torque converter;
drive/flex plate; transmission range switch; speed sensors; pressure sensors; transmission control module; bell
housing; oil pan; seals and gaskets for listed components
only.
NOTE: MANUAL TRANSMISSION CLUTCH PARTS
ARE NOT COVERED AT ANY TIME.
Front Wheel Drive:
transaxle case and all internal parts; axle shaft assemblies; constant velocity joints and boots; differential
cover; oil pan; transaxle speed sensors; transaxle solenoid assembly; PRNDL position switch; transaxle electronic controller; torque converter; seals and gaskets for
listed components only.
NOTE: MANUAL TRANSMISSION CLUTCH PARTS
ARE NOT COVERED AT ANY TIME.
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WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES
All Wheel Drive (AWD):
Four-Wheel Drive (4X4):
power transfer unit and all internal parts; viscous coupler; axle housing and all internal parts; constant velocity
joints and boots; driveshaft and axle shaft assemblies;
differential carrier assembly and all internal parts; output
ball bearing; output flange; end cover; overrunning
clutch; vacuum motor; torque tube; pinion spacer and
shim, seals and gaskets for listed components only.
Rear Wheel Drive:
rear axle housing and all internal parts; axle shafts; axle
shaft bearings; drive shaft assemblies; drive shaft center
bearings; universal joints and yokes; seals and gaskets
for listed components only.
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transfer case and all internal parts; transfer case control
module and shift mode motor assembly; axle housing
and all internal parts; axle shafts; axle shaft bearings;
drive shafts assemblies (front and rear); drive shaft center
bearings; universal joints and yokes; disconnect housing
assembly; seals and gaskets for the listed components
only.
F. Other Provisions of This Powertrain Limited
Warranty
All other terms of the New Vehicle Limited Warranty
including the Section 1 (Your Rights Under These
Limited Warranties) and Section 3 (What’s Not Covered)
apply to this Powertrain Limited Warranty.
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