Customer Care
free call from your Roadpost
Satellite phone:
+1.905.272.5665
free call from North America:
+1.888.622.7368
customercare@roadpost.com
www.roadpost.com
Roadpost Satellite Service
Globalstar
User Guide
READ THIS GUIDE
BEFORE USING YOUR SERVICE
0806
Globalstar Satellite Service
The Globalstar network of satellites connects you to the
people and information that matter most from virtually
anywhere in over 120 countries around the world.
With Roadpost you have the benefit of reliable voice and
data communications from Globalstar.
Roadpost also offer BGAN—simultaneous voice and
broadband service and Iridium voice and data for remote
regions. For more information on staying connected by
BGAN or Iridium, contact Roadpost customer care, or
visit www.roadpost.com.
Help Available by Phone and Web
Answers to common questions are provided in the
Troubleshooting section at the back of this guide. Additional
support is available online, and through our call center.
Please visit www.roadpost.com/support, or contact
Roadpost Customer Care at 1.888.622.7368 toll-free from
within North America, or at +1.905.272.5665.
Contents
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Charging Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Emergency Services . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Maximizing Performance . . . . . . . . . . . . . . . . . . . . . . . . .2
Using Your Globalstar Service . . . . . . . . . . . . . . . . . .5
Powering On Your Phone . . . . . . . . . . . . . . . . . . . . . . . .5
Holding The Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
General voicemail information . . . . . . . . . . . . . . . . . .6
To retrieve messages . . . . . . . . . . . . . . . . . . . . . . . .6
Voicemail system prompts . . . . . . . . . . . . . . . . . . . .7
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Unconditional Call Forward (All Calls) . . . . . . . . . . . . .7
No Answer Call Forward . . . . . . . . . . . . . . . . . . . . . .8
Busy Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . .8
Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
General text messaging information . . . . . . . . . . . . .9
Receiving text messages . . . . . . . . . . . . . . . . . . . . .9
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Country Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Getting Started
Charging Your Phone
Before you are able to use your phone, ensure that the
phone’s batteries are charged. Be sure to do this before
leaving for your destination. Should the batteries require
charging, connect your charging cable to your phone, and
insert the plug into a suitable power source.
Emergency Services
Be sure to check with your travel agent or local
representative for the emergency information in the
country you are traveling to.
Maximizing Performance
Having a completely open view of the sky plays a very
important role in ensuring call quality when using a
Globalstar Satellite phone. Nearby obstructions such as tall
buildings, trees or mountains, can prevent calls, as they
block the signal between the phone’s antenna and the
satellites that facilitate service.
Use the diagram below as a guideline to follow, ensuring
that surrounding obstructions are low to the ground, or in
the far distance. Natural environments such as clouds, fog,
rain, snow, wind and smoke will not negatively impact
reception and call quality
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Getting Started
Note: When using a satellite phone on a ship, the ship’s
own communications equipment may cause poor call
quality or low signal strength. To place and receive calls, be
sure to use your phone on the ship’s top level. Stand
at least 50 feet away from all the ship’s antennas.
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Getting Started
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Using Your Globalstar Service
Powering On Your Phone
Press and hold <PWR> to turn the phone on and off.
When you turn your phone’s power on, it performs a self
test to let you know it’s operational. When the LCD screen
displays an ‘i’ symbol on the top right of the screen, you are
registered with the Globalstar network.
Holding The Phone
1. Rotate and extend the antenna into one
of the 3 locking positions (the antenna
will click into place).
2. When talking on the phone, the antenna
should be pointing to the sky.
3. Make sure that your surroundings are
free of obstructions.
Making Calls
1. Rotate and fully extend the antenna.
2. Press and hold <0> key until the “+” symbol appears
on the display.
3. Dial the number including the country code, and
press <SEND>.
Example: Calling 905 272 5665, a number in North America
dial +1 905 272 5665 <SEND>.
Answering Calls
To answer a call, press <SEND>.
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Using Your Globalstar Satellite Service Using Your Globalstar Satellite Service
5
4
Light indicator
Volume buttons
Display indicator
s
Smart keys
Send key
End key
Scroll keys
Power key
Microphone
Message key
International dialing
or (+) key
Instructions for callers to your satellite phone:
To reach you, callers dial the international access code for
their country, followed by your satellite phone number.
Example: If your Globalstar number is 613 272 1111
callers dial 1 613 272 1111from North America, 00 1 613
272 1111 from Europe.
Voicemail
General voicemail information
• The default PIN code is 1111.
• When someone leaves you a voice message, your
phone will display an envelope symbol or you will
receive an SMS message.
• Please ensure that you record your PIN Code
somewhere safe.
• The voicemail system can store up to 25 messages,
record messages up to 3 minutes in length and store
played messages for 30 days.
To retrieve messages
1. Dial *86 (*VM).
2. Enter your pin code.
3. Follow the system prompts
Note: To set up/access voicemail from a landline phone,
call the satellite phone number, press 5 when you hear the
greeting and then enter your 4 digit pin code. Follow the
system prompts.
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Using Your Globalstar Satellite Service
Voicemail system prompts
While in the main menu the following prompts are
available:
‘1’ Change Notification options
‘2’ General options
‘3’ Record your greeting
‘4’ Change language prompts
While in the personal options the following prompts
are available:
‘1’ Change Notification options
‘2’ General options
‘3’ Record your greeting
‘4’ Change language prompts
While reviewing your message the following prompts
are available:
‘#’ Next message
‘1’ Replay Message
‘5’ Message information
‘7’ Delete Message
‘9’ Save Message
‘*’ Cancel menu
Call Forwarding
Use the instructions below to forward incoming calls to
voicemail, another satellite or fixed-line phone.
Unconditional Call Forward (All Calls)
Unconditional call forward diverts all your calls to another
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Using Your Globalstar Satellite Service
6
7
To activate Busy Call Forward:
1. Press *90 and the 11 digit number you wish to call
forward to, and <SEND>.
2. You will hear three beeps, which confirms that this
feature is activated.
To deactivate:
Press *900 and <SEND>.
Text Messaging
General text messaging information
• Maximum 19 characters per subject heading and 14
characters per message, including spaces.
• To receive a text message your satellite phone must
be switched on and must be in service.
• When your phone is off, your message will be held in
the message center until your phone is switched on
and in service. An envelope or similar icon will appear
in the display when a text message is received.
• You cannot send a text message from a Globalstar
handset.
Receiving text messages
Canadian Customers
Your contacts can send a text message to the handset at
the following address: Mobile#@msg.globalstar.ca.
Note: Do not add a ‘1’ in front of the satellite number.
Emails must be in Plain Text format.
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Using Your Globalstar Satellite Service
number. While in this mode, your phone will not ring even
if it is switched on.
To activate unconditional call forwarding:
1. Press *72 and the 11 digit number you wish to call
forward to, and <SEND>.
2. You will hear three beeps, which confirms that this
feature is activated.
To deactivate:
Press *720 and <SEND>.
No Answer Call Forward
This feature can be activated when you wish to have calls
forwarded when you are away from your phone. If you
don't answer your phone after several rings or your phone
is turned off, the call will be forwarded to your selected
number.
To activate No answer Call Forward:
1. Press *92 and the 11 digit number you wish to call
forward to, and <SEND>.
2. You will hear three beeps, which confirms that this
feature is activated.
To deactivate:
Press *920 and <SEND>.
Busy Call Forward
This feature can be activated to route all your incoming
calls to a selected phone number when you are busy on
other calls.
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Using Your Globalstar Satellite Service
8
9
Troubleshooting
Q: How do I test my Globalstar phone?
A: To test your Globalstar phone and to ensure that it is
working properly, call the following number from the
handset: #8378 (#TEST). This is a free call.
Q: How do I charge the battery?
A: Install only Qualcomm batteries; check that the
battery contacts are clean and dry; check the charger
connection; check the battery temperature. If it is too
warm allow it to cool before recharging it. Replace the
battery if it is several years old.
Q: What happens if my battery is draining quickly?
A: Check that your Globalstar satellite antenna is pointing
straight up and has clear view of the sky to conserve
battery life. Set the backlight option to “OFF”. Replace
the battery if it is several years old. Check the battery
temperature. If temperatures are too warm or too cold,
battery life is decreased.
Q: I’m having a problem making/receiving calls.
A: Rotate or fully extend the appropriate antenna. In
Globalstar satellite mode, be sure the satellite antenna
has a clear view of the sky. Check that you selected the
correct service mode:
• Press and hold <*> to display the mode menu, and
press ‘2’ for Globalstar.
• Remove all service providers from the Prohibited
List.
• If “Service Not Found” displays, check the auto
preference and mode selection settings.
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Troubleshooting
US Customers
Your contacts can send a text message to the handset at
the following address: Mobile#@msg.globalstarusa.com.
Note: Do not add a ‘1’ in front of the satellite number.
Emails must be in Plain Text format.
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Troubleshooting
10
11
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Country Codes
13
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Troubleshooting
12
Country Codes
Australia 61
Austria 43
Belgium 32
Bosnia-Hercegovina 387
Bulgaria 359
Canada 1
Chile 56
China 86
Croatia 385
Czech Republic 420
Denmark 45
Egypt 20
Finland 358
France 33
Germany 49
Greece 30
Hong Kong 852
Hungary 36
Iceland 354
India 91
Indonesia 62
Israel 972
Ireland 353
Italy 39
Jordan 962
Kuwait 965
Lebanon 961
Lithuania 370
Malaysia 60
Malta 356
Morocco 212
Netherlands 31
Norway 47
Philippines 63
Poland 48
Portugal 351
Romania 40
Russia 7
Saudi Arabia 966
Singapore 65
South Africa 27
Spain 34
Sweden 46
Switzerland 41
Taiwan 886
Thailand 66
Turkey 90
UAE 971
UK 44
USA 1
Yugoslavia 381
Zimbabwe 263
For a complete list of country codes, please visit www.roadpost.com/support.
• Check the signal strength indicator.
• Check that the SIM card is properly installed. If the
SIM was removed, turn the phone off and on.
• If “Calling is Restricted” displays, check the Restrict
Phone setting under the Security Menu.
Q: I am unable to call certain numbers.
A: If you are unable to call a certain number, please
confirm that you are dialing the number correctly, using
the international dialing pattern. You can test the phone
itself by calling +1 905 272 5665. If you can get
through to this number then your problem is with the
phone number itself or the way you are dialing it.
Q: I am losing calls.
A: Make sure that your satellite antenna is pointing straight
up when placed next to your head and when using the
keypad or viewing the screen. Make sure that the
satellite antenna has a clear view of the sky. Rotate or
fully extend the appropriate antenna. Check the signal
strength indicator.
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