Quadra-Fire MT. VERNON E2 Series, MTV-E2-PBK-C, MTV-E2-MBK-C, MTV-E2-PFT-C, MTV-E2-CSB-C Owner's Manual

Owner’s Manual

Operation & Care

INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.

Contact your dealer with questions regarding installation, operation or service.

NOTICE: DO NOT DISCARD THIS MANUAL

Please read this entire manual before use of
this pellet fuel-burning room heater. Failure to

MT. VERNON E2 PELLET STOVE

• Do not store or use gasoline or other ammable

MODEL(S):

MTV-E2-CSB-C

• Do NOT burn garbage or ammable uids such as

MTV-E2-PFT-C

• Do not over re - If heater or chimney connector

MTV-E2-PBK-C

MTV-E2-MBK-C

• Comply with all minimum clearances to combustibles

MTV-E2-PDB-C

f i r e - p a r t s . c o m

MTV-E2-PMH-C

Hot glass will cause burns.

• Do not touch glass until it is cooled

• NEVER allow children to touch glass

• Keep children away

• CAREFULLY SUPERVISE children in same room as

• Alert children and adults to hazards of high

• High temperatures may ignite clothing or other

• Keep clothing, furniture, draperies and other

NOTE

To obtain a French translation of this manual, please

contact your dealer or visit www.quadrare.com

00Pour obtenir une traduction française de ce manuel,
s’il vous plaît contacter votre revendeur ou visitez www.

quadrare.com

Tested and approved for wood pellets only. Burning of
any other type of fuel voids your warranty.

follow these instructions could result in property
damage, bodily injury, or death.

vapors and liquids in the vicinity of this or any other
appliance.

gasoline, naphtha, or engine oil in room heater.

glows, you are over ring. Over ring will void your

warranty.

as specied. Failure to comply may cause house re.

replace.

temperatures

ammable materials.

ammable materials away.

WARNING

WARNING

HOT SURFACES!

Glass and other surfaces are hot during
operation AND cool down.

CAUTION

CAUTION

Check building codes prior to installation.

• Installation MUST comply with local, regional, state
and national codes and regulations.

• Consult local building, re ofcials or authorities
having jurisdiction about restrictions, installation
inspection, and permits.

1 7080-163D August 3, 2018

MT. VERNON E2-C

ITEM PART NUMBER PART NAME QTY

1

7080-149

SERIAL LABEL PLATE

CAUTION:

R

2017

2018

2019 JAN FEB MAR APR MAY JUN

JUL AUG SEP OCT NOV DEC

NOTE: Clearances may only be reduced by means approved

by the regulatory authority having jurisdiction

A. Sample of Serial Number / Safety Label

LOCATION: Back of Stove

HOT WHILE IN OPERATION

DO NOT TOUCH, KEEP
CHILDREN, CLOTHING AND FURNITURE AWAY.
CONTACT MAY CAUSE SKIN BURNS. SEE NAMEPLATE
AND INSTRUCTIONS.

Test Lab &
Report No.

ATTENTION

CHAUD LORS DE
L'OPÉRATION. NE PAS

:

TOUCHER. GARDEZ LES ENFANTS ET LES
VÊTEMENTS LOIN DE L'ESPACE DÉSIGNÉ DE

Report:

061-S-83-2

L'INSTALLATION. LE CONTACT PEUT CAUSER DES
BRÛLURES À LA PEAU. VOIR L'ÉTIQUETTE ET LES
INSTRUCTIONS.

Model
Name

Mt Vernon E2 Pellet Stove

Listed Solid Fuel Room Heater/Pellet Type. Also suitable for Mobile Home
Installation. This appliance has been tested and listed for use in Manufactured
Homes in accordance with OAR 814-23-9000 through 814-23-909.

Appareil de chauffage de combustible solide/de type de boulettes. Accepté dans

f i r e - p a r t s . c o m

l'installation dans les maisons mobiles. Cet appareil a été testé et enregistré pour
l'usage dans les Maisons Mobiles en accord avec OAR 814-23-9000 jusqu'à
814-23-909.

PREVENT HOUSE FIRES / PRÉVENTION DES FEUX DE MAISON

Install and use only in accordance with manufacturer's installation and operating
instructions. Contact local building or fire officials about restrictions and inspection in
your area.
WARNING - FOR MOBILE HOMES: Do not install appliance in a sleeping room. An
outside combustion air inlet must be provided. The structural integrity of the mobile
home floor, ceiling and walls must be maintained. Refer to manufacturer's
instructions and local codes for precautions required for passing chimney through a
combustible wall or ceiling. Inspect and clean vent system frequently in accordance
with manufacturer's instructions. DO NOT CONNECT THIS UNIT TO A CHIMNEY
SERVING ANOTHER APPLIANCE. Use a 3" or 4" diameter type "L" or "PL" venting
system.

Installez et utilisez en accord avec les instructions d'installation et d'opération du
fabricant. Contactez le bureau de la construction ou le bureau des incendies au sujet
des restrictions et des inspections d'installation dans votre voisinage. Ne pas obstruez
l'espace en dessous de l'appareil.
AVIS - Pour Les Maisons Mobiles: Ne pas installer dans une chambre à coucher. Un
tuyau extérieur de combustion d'air doit être installé et ne doit pas être obstrué
lorsque l'appareil est en usage. La structure intégrale du plancher, du plafond et des
murs de la maison mobile doit être maintenue intacte. Référez vous aux instructions
du fabricant et des codes locaux pour les précautions requises pour passer une
cheminée à travers un mur ou un plafond combustibles, et les compensations

SAMPLE

maximums. Inspectez et nettoyez la cheminée fréquemment. Ne pas connecter cet
appareil à une cheminée servant un autre appareil. Utilisez systèm de ventilation "L"
ou "PL" diamètre 76mm ou 102mm

C

B

G

Owners Manual Install Manual

D

A

USA

H

G = 2 in
H* = 2 in
I = 6 in

G

CANADA

G = 200 mm

I

H* = 200 mm
I = 450 mm

MINIMUM CLEARANCES TO COMBUSTIBLE MATERIALS

ESPACES LIBRES MINIMUM DES MATÉRIAUX

A Back Wall / Mur Arrière 2 in [51 mm]
B Side Wall / Mur De Côté 6 in [152 mm]

D

C “L” or “PL” Pipe to Back Wall / “L” ou “PL” Un Tuyau Mur Arrière 1 in [25 mm]
D Side Wall / Mur De Côté 2 in [51 mm]

FLOOR PROTECTION / PROTECTION DU SOL

Floor protector must be non-combustible
material, extending beneath heater and to
the front/sides/rear as indicated. Measure

front distance (I) from the surface of the
glass door.

Le poêle doit être placé sur une assise non
combustible s’étendant tout autour de lui,
comme les schémas l’indiquent. Mesurez la
distance du devant (I) de la surface de la
porte vitrée.

Manufactured by:Fabriqué par

352 Mountain House Road, Halifax, PA 17032

www.quadrafire.com

U.S. ENVIRONMENTAL PROTECTION AGENCY

Certified to comply with 2015 particulate emission standards at 0.5 g/hr EPA Methods

28 and 5G. Not approved for sale after May 15, 2020

DO NOT REMOVE THIS LABEL / NE PAS ENLEVER L'ÉTIQUETTE

Fabriqué aux États-Unis-d’Amérique par des pièces d’origine américaine et pièces importées.

Serial No. / N° de série

HF

Conforms to ASTM Std E1509-12. Certified to ULC S627-00. Room Heating Pellet
BurningType, (UM) 84-HUD FOR USE ONLY WITH PELLETIZED WOOD FUEL. Do
not use any other type of fuel.

Input Rating: 55,000 Btu's/hr. Electrical Rating:115 VAC, 60 Hz, Start 2.9 Amps, Run

2.45 Amps. Route power cord away from unit. Do not route cord under or in front of
appliance. Do not obstruct the space beneath the heater.

DANGER: Risk of electrical shock. Disconnect power supply before servicing.
Replace glass only with 5mm ceramic. To start, turn dial control to desired setting and
set thermostat above room temperature, the stove will light automatically. To
shutdown, turn dial control to OFF or set thermostat below room temperature. For
further instruction refer to owner's manual. Keep viewing doors tightly closed during
operation. Keep viewing and ash removal doors tightly closed during operation.

Conforme à la norme ASTM E1509-12 Std. Certifié à la norme ULC S627-00. Room
Heating Pellet Burning Type, (UM) 84-HUD POUR USAGE AVEC LES BOULETTES
DE BOIS. N’utiliser aucun autre genre de combustible.

Puissance de Rendement: 55,000 Btu's/hr. Puissance Électrique: 115 VAC, 60 Hz,
Début 2.9 Amps, Courir 2.45 Amps, Éloignez le fil électrique de l'appareil. Ne pas faire
passer le fil électrique au dessus ou en dessous de l'appareil. Ne pas bloquer
l’espace au dessous de l’appareil.

DANGER: Il y a risque de décharge électrique. Déconnectez le fil électrique de la
prise de contact avant le service. Remplacez la vitre seulement avec une vitre
céramique de 5 mm disponible chez votre fournisseur. Pour commencer, tournez la
molette de réglage à la température désirée et réglez le thermostat au-dessus de la
température ambiante, le poêle s'allumera automatiquement. Pour éteindre, tournez la
molette de réglage sur OFF ou réglez le thermostat dessous de la température
ambiante. Pour des instructions supplémentaires, référez vous au manuel du
propriétaire. Gardez la porte d'ouverture et la porte des cendres fermées
hermétiquement durant l'opération.

*Non-combustible floor protection must extend 2 inches
(51mm) beneath the flue pipe when installed with horizontal
venting or under the Top Vent Adapter with vertical installation.
RECOMMENDED IN USA; REQUIRED IN CANADA.

*Un protecteur incombustible de plancher doit s'étendre 2
inches (51mm) sous le conduit de cheminée pour une
installation de ventilation horizontale ou sous un adapteur de
ventilation de dessus pour une installation verticale.
RECOMMANDÉ AUX ÉTATS-UNIS; NÉCESSAIRE AU
CANADA.

This wood heater needs periodic inspection
and repair for proper operation. Consult the
owner’s manual for further information. It is

against federal regulations to operate this

wood heater in a manner inconsistent with the

operating instructions in the owner’s manual

Made in U.S.A. of US and imported parts.

BARCODE LABEL

7080-133_R3

Serial No.

Mfg. Date

2 7080-163D August 3, 2018

MT. VERNON E2-C

Safety Alert Key:

• DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.

• WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.

• CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

• NOTICE: Indicates practices which may cause damage to the appliance or to property.

TABLE OF CONTENTS

A. Sample of Serial Number / Safety Label ......... 2

B. Warranty Policy ............................ 4

C. Quick Start Guide .......................... 7

1 Listing and Code Approvals ..............8

A. Appliance Certication ......................8

B. BTU & Efciency Specications ............... 8

C. Glass Specications........................9

D. Electrical Rating ........................... 9

E. Mobile Home Approved .....................9

F. Sleeping Room ............................ 9

G. California - Prop65 ......................... 9

2 Operating Instructions .....................10

A. Fire Safety ............................... 10

B. Non-Combustible Materials .................. 10

C. Combustible Materials...................... 10

D. Fuel Material and Fuel Storage .............. 10

f i r e - p a r t s . c o m

E. Before Your First Fire ...................... 11

F. Filling the Hopper.......................... 11

G. User Dial Control ......................... 11

H. Normal Startup Sequence................... 11

I. Fire Characteristics......................... 11

J. Fire pot Purge ............................ 12

K. Ignition Cycles ............................ 12

L. Restarting the Appliance .................... 12

M. Shutdown ............................... 12

N. Clear Space ............................. 13

O. Trim Adjustment .......................... 13

P. Your Pellet Appliance’s General Operating Parts . 14

Q. LED Color Coding Chart and Explanation ......15

R. Thermostat Controls ....................... 16

S. Thermostat Setup Options...................16

T. Thermostat Operation Instructions.............17

U. Thermostat Temperature Programs ........... 17

V. Thermostat Other Features .................. 18

W. Thermostat Battery Replacement............. 19

X. Frequently Asked Questions ................20

3 Maintenance and Service ................. 21

A. Proper Shutdown Procedure ................. 21

B. Quick Reference Maintenance Chart .......... 21

C. General Maintenance and Cleaning........... 22

D. Soot or Creosote Fire Awareness .............25

E. High Ash Fuel Content Maintenance........... 26

F. Bafe Removal ...........................26

G. Glass Replacement ....................... 26

H. Convection Blower Replacement ............ 27

I . Combustion/Exhaust Blower Replacement ..... 27

4 Troubleshooting Guide .....................28

5 Reference Materials .......................... 32

A. Component Functions ..................... 32

B. Service and Maintenance Log................33

C. Exploded Drawings ........................ 36

D. Parts List ................................ 37

Quadra-Fire is a registered trademark of Hearth & Home Technologies.

August 3, 2018 7080-163D 3

MT. VERNON E2-C

Vent Free burners, Vent Free ceramic fiber logs,

Aluminized Burners

B. Warranty Policy

Hearth & Home Technologies

LIMITED LIFETIME WARRANTY

Hearth & Home Technologies, on behalf of its hearth brands (“HHT”), extends the following warranty for HHT gas, wood, pellet and
electric hearth appliances that are purchased from an HHT authorized dealer.

WARRANTY COVERAGE:

WARRANTY PERIOD:

distributor, whichever occurs earlier. However, the warranty shall commence no later than 24 months following the date of product

is produced in the following table.

Warranty Period HHT Manufactured Appliances and Venting

Parts Labor Gas Pellet Wood Electric Venting Components Covered

f i r e - p a r t s . c o m

1 Year

2 years

3 years

5 years 1 year

6 years 3 years

7 years 3 years

X X X

X X

X X X

X

X

X

X X

X X

xX

X

X

All parts and material except as covered by

Conditions, Exclusions, and Limitations listed

Igniters, auger motors, electronic components, and

glass

Factory-installed blowers

Molded refractory panels

Ignition Modules

Firepots, burnpots, mechanical feeders/auger

assemblies

Castings and Baffles

Catalyst - limitations listed

Manifold tubes, HHT chimney and termination

10 years 1 year

Limited
Lifetime

3 years

90 Days

X

X X X

X X X X X

Firebox and heat exchanger, Grate and Stainless

Steel Burners, FlexBurn® System (engine, inner

All replacement parts beyond warranty period

Burners, logs and refractory

cover,access cover and fireback)

4021-645J • 08-03-171

4 7080-163D August 3, 2018

MT. VERNON E2-C

WARRANTY CONDITIONS:

• This warranty only covers HHT appliances that are purchased through an HHT authorized dealer or distributor. A list of HHT
authorized dealers is available on the HHT branded websites.

•

• This warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the appliance resides.

• Contact your installing dealer for warranty service. If the installing dealer or distributor is unable to provide necessary parts, contact

other than the dealer from whom you originally purchased the product.

• Check with your dealer in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not
covered by this warranty.

• Limited Catalyst Warranty

o For wood burning products containing a catalyst, the catalyst will be warranted for a six-year period as follows: if the original

o From 37 to 72 months a pro-rated credit will be allowed against a replacement catalyst and labor credit necessary to install

Amount of Time Since Purchase Credit Towards Replacement Cost

0 - 36 Months 100%

37 - 48 Months 30%

49 - 60 Months 20%

61 - 72 Months 10%

o Any replacement catalyst will be warranted under the terms of the catalyst warranty for the remaining term of the original

f i r e - p a r t s . c o m

WARRANTY EXCLUSIONS:

This warranty does not cover the following:

•

•

• Repair or replacement of parts that are subject to normal wear and tear during the warranty period are not covered. These parts

•
this noise are not covered by this warranty.

•

•

•

•

4021-645J • 08-03-172

August 3, 2018 7080-163D 5

MT. VERNON E2-C

This warranty is void if:

•

•

• There is any damage to the appliance or other components due to water or weather damage which is the result of, but not limited

LIMITATIONS OF LIABILITY

•

have other rights, which vary from state to state. EXCEPT TO THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES
OTHER THAN THE WARRANTY SPECIFIED HEREIN. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF THE
EXPRESSED WARRANTY SPECIFIED ABOVE.

f i r e - p a r t s . c o m

4021-645J • 08-03-173

6 7080-163D August 3, 2018

C. Quick Start Guide

June 18, 2018

QUICK START GUIDE

*Before you plug in this appliance, follow these instructions*

Run Set UpPrime

1. Empty Fire box

2. Add pellets and close lid

3. Turn DIAL to OFF

4. Plug in the appliance

• Exhaust blower will run for about 45 Seconds (wait for it to stop
before priming)

• Green light will start  ashing

5. Ensure thermostat is connected properly per included instructions.

1. After the exhaust blower has stopped; quickly turn the dial from OFF
to HI two times:

• The LIGHT will turn solid green and pellets will feed. Wait for 2 minutes

• If the LIGHT did not turn solid green:

- Turn dial back to OFF

- Unplug appliance, plug it back in and repeat

Priming is only needed for  rst  re or starting  re on empty hopper.

NOTE: The prime function is only required during initial set up of the unit, or after

the unit has alarmed out due to an empty hopper. Priming while under

normal operating conditions will cause the  re pot to over ll.

H

E

A

T

S

E

T

T

I

N

G

H

E

A

T

S

E

T

T

I

N

G

O

F

F

HI

LO

H

E

A

T

S

E

T

T

I

N

G

H

E

A

T

S

E

T

T

I

N

G

O

F

F

HI

LO

H

E

A

T

S

E

T

T

I

N

G

H

E

A

T

S

E

T

T

I

N

G

O

F

F

HI

LO

It may take as long as 10

minutes to achieve a  re in the

 re pot. Turning the knob or

thermostat to off during this time
will interrupt the startup process.

1. While thermostat is in RUN
mode, the set temperature
can be temporarily changed

by pressing UP

.

0

-

1

-

2

-

3

-

4

+

1

+

2

+

3

+

4

A

L

A

R

M

O

N

H

E

A

T

S

E

T

T

I

N

G

H

E

A

T

S

E

T

T

I

N

G

O

F

F

HI

LO

Control Panel

Light

Dial

Trim

*The temporarily changed set temperature
will return to the programmed value stored
in memory when start time of the next
upcoming scheduled event is reached
(MORN, DAY, EVE, OR NITE).

**Appliance will not turn on unless target
temperature is a higher temperature than
the room temperature.

2. Choose Setting:

• LO – HI*

• Green LIGHT will

begin  ashing and

stove will start

*For  rst  re, HHT

recommends running

on HI for  rst 30

minutes

MT. VERNON E2-C

f i r e - p a r t s . c o m

August 3, 2018 7080-163D 7

MT. VERNON E2-C

1 Listing and Code Approvals

A. Appliance Certication

Model Mt. Vernon Pellet Stove E2

Laboratory OMNI Test Laboratories, Inc.

Report No. 061-S-83-2

Type

Standard

Solid Fuel Room Heater, Pellet Fuel
Burning Type

ASTM E1509-12, ULC S627-00 and
(UM) 84-HUD, Mobile Home Approved.

Complies with Part 15 of FCC Rules.
Operation is subject to the following two
conditions: (1) this device may not cause

FCC

harmful interference, and (2) this device
must accept any interference received,
including interference that may cause
undesired operation.

f i r e - p a r t s . c o m

B. BTU & Efciency Specications

Emissions Report

Number:

EPA Certication #: 98-17

EPA Certied Emissions: 0.74 g/hr

*LHV Tested Efciency: 83.2%

**HHV Tested Efciency: 77.9%

***EPA BTU Output: 12,682 - 39,428 / HR

****BTU Input: 16,396 - 50,775 / HR

Vent Size: 3 or 4, “L” or “PL”

Hopper Capacity: 80 lbs.

* Weighted average LHV efciency using data collected

during EPA emissions test.

**Weighted average HHV efciency using data collected

during EPA emissions test.
***A range of BTU outputs based on HHV and the burn

rates from the low and high EPA tests.
****Based on the maximum feed rate per hour multiplied

by approximately 8600 BTU’s which is the average BTU’s
from a pound of pellets.

0061PS094E

Fuel Wood Pellets

NOTICE: This installation must conform with local codes. In the absence of local codes you must comply with the ASTM

E1059-12, ULC S627-00, (UM) 84-HUD and ULC/ORD-C-1482.

The Quadra-Fire Mt. Vernon E2 Pellet Appliance meets the U.S. ENVIRONMENTAL PROTECTION AGENCY Certied

to comply with 2020 particulate emission standards at 0.74 G/HR EPA CFR subpart AAA, using ASTM E2779-10, ASTM

2515-11 Method- Pellet Appliance sections, CSA B415.1-10.

This pellet appliance needs periodic inspection and repair for proper operation. It is against federal regulations to operate
this pellet appliance in a manner inconsistent with the operating instructions in the owner’s manual.

8 7080-163D August 3, 2018

MT. VERNON E2-C

C. Glass Specications

This stove is equipped with 5mm ceramic glass. Replace
glass only with 5mm ceramic glass. Please contact your
dealer for replacement glass.

D. Electrical Rating

115 VAC, 60 Hz, Start 2.9 Amps, Run 2.45 Amps

E. Mobile Home Approved

• This appliance is approved for mobile home
installations when not installed in a sleeping room and
when an outside combustion air inlet is provided.

• The structural integrity of the mobile home oor, ceiling,
and walls must be maintained.

• The appliance must be properly grounded to the frame
of the mobile home and use only Listed pellet vent
Class “L” or “PL” connector pipe.

• Outside Air Kit (OAK-3) must be installed in a mobile
home installation.

F. Sleeping Room

When installed in a sleeping room it is recommended that
3ft of vertical be installed prior to horizontally exiting the
room and a smoke/CO alarm be installed in the bedroom.
The size of the room must be at least 50ft³ per 1,000 Btu/hr
stove input, if the stove exceeds the room size, out air must
be installed.

G. California - Prop65

f i r e - p a r t s . c o m

• Installation and use of any damaged appliance.

• Modication of the appliance.

• Installation other than as instructed by Hearth &

• Installation and/or use of any component part not

• Operating appliance without fully assembling all

• Operating appliance without legs attached (if

• Do NOT Over re - If appliance or chimney connector

Any such action that may cause a re hazard.

Improper installation, adjustment, alteration, service or
maintenance can cause injury or property damage.

For assistance or additional information, consult a qualied

installer, service agency or your dealer.

NOTE: Hearth & Home Technologies, manufacturer

WARNING

This product and the fuels used to operate this product (wood), and

the products of combustion of such fuels, can expose you to

chemicals including carbon black, which is known to the State of

California to cause cancer, and carbon monoxide, which is known to

the State of California to cause birth defects or other reproductive

harm. For more information go to: WWW.P65Warnings.ca.gov

Fire Risk.

Hearth & Home Technologies disclaims any
responsibility for, and the warranty will be voided
by, the following actions:

Home Technologies.

approved by Hearth & Home Technologies.

components.

supplied with unit).

glows, you are over ring.

of this appliance, reserves the right to alter its

products, their specications and/or price without

notice.

WARNING

August 3, 2018 7080-163D 9

MT. VERNON E2-C

User Guide

2 Operating Instructions

Fuel Material

WARNING

Fire Risk.

• Do not operate appliance before reading and
understanding operating instructions.

• Failure to operate appliance properly may

cause a house re.

Visit www.quadrare.com/shopping-tools/videos to view

product and use & care videos.

A. Fire Safety

To provide reasonable re safety, the following should be

given serious consideration:

• Install at least one smoke detector and CO monitor on

each oor of your home.

• Locate detectors away from the heating appliance and
close to the sleeping areas.

• Follow the detector’s manufacturer’s placement and
installation instructions and maintain regularly.

• Conveniently locate a Class A re extinguisher to

contend with small res.

• In the event of a hopper re:

f i r e - p a r t s . c o m

• Evacuate the house immediately.

• Notify re department.

B. Non-Combustible Materials

Material which will not ignite and burn, composed of any
combination of the following:

- Steel - Plaster - Glass - Tile

- Brick - Iron - Slate - Concrete

Materials reported as passing ASTM E 136, Standard

Test Method for Behavior of Metals, in a Vertical Tube
Furnace of 750° C.

C. Combustible Materials

Material made of/or surfaced with any of the following
materials:

- Compressed Paper - Wood - Plywood/OSB

- Sheet Rock (drywall) - Plastic - Plant Fibers

Any material that can ignite and burn: ame proofed or not,

plastered or non-plastered.

D. Fuel Material and Fuel Storage

Pellet fuel quality can greatly uctuate. This appliance has
been designed to burn a wide variety of fuels, giving you
the choice to use the fuel that is most economical in your
region.

• Made from sawdust or wood by-products

• Depending on the source material it may have a high or
low ash content.

Higher Ash Content Material

• Hardwoods with a high mineral content

• Fuel that contains bark

• Standard grade pellets, high ash pellets

Lower Ash Content Material

• Softwoods

• Fuels with low mineral content

• Premium grade pellets

CAUTION!

Do not burn fuel that contains an additive; (such as
soybean oil).

• May cause hopper res

• Damage to product may result

Read the ingredients list on the package.

Clinkers

Minerals and other non-combustible materials such as sand
will turn into a hard, glass-like substance called a clinker

when heated in the re pot.

Trees from different areas will vary in mineral content. That
is why some fuels produce more clinkers than others.

Moisture

Always burn dry fuel. Burning fuel with high moisture
content takes heat from the fuel and tends to cool the
appliance, robbing heat from your home. Damp pellet fuel
can clog the feed system.

Size

• Pellets are either 1/4 inch or 5/16 inch (6-8mm) in
diameter

• Length should be no more that 1-1/2 inches (38mm)

• Pellet lengths can vary from lot to lot from the same
manufacturer

• Due to length variations, the ame height (feed rate)
may need adjusting occasionally. See page 25 for
instructions.

Hearth & Home Technologies strongly recommends only

using Pellet Fuel Institute (PFI) certied fuel.

10 7080-163D August 3, 2018

MT. VERNON E2-C

A

L

A

R

M

O

N

Performance

• Higher ash content requires the ash drawer to be
emptied more frequently

• Hardwoods require more air to burn properly

• Premium wood pellets produce the highest heat output.

• Burning pellets longer than 1-1/2 inches (38mm) can

G. User Dial Control

The appliance has one dial control located on the side of
the unit (behind a drop door) used for changing the heat

setting and restarting the appliance. There are ve heat

settings on this dial ranging to include: LOW, MED-LOW,
MED, MED-HIGH, and HIGH. Figure 11.1

cause an inconsistent fuel feed rate and/or missed
ignitions.

Turn the dial control to the desired heat setting and turn the
appliance ON and OFF using the thermostat.

We recommend that you buy fuel in multi-ton lots whenever
possible. However, we do recommend trying various
brands before purchasing multi-ton lots to ensure your
satisfaction.

Changing to Different Fuel Type

• Empty the hopper of the previous fuel

LO

O

F

F

• Thoroughly vacuum hopper before lling with the new
fuel

Figure 11.1

The burn rate, BTU content and heat output will all vary
depending on the fuel selected.

H. Normal Startup Sequence

Storage

• Wood pellets should be left in their original sealed bag
until using to prevent moisture absorption.

• This will also prevent rodents from becoming a
problem

.

• Do not store any pellet fuel within the clearance

f i r e - p a r t s . c o m

requirements or in an area that would hinder routine
cleaning and maintenance.

E. Before Your First Fire

1. First, make sure your appliance has been properly
installed and that all safety requirements have been

met. Pay particular attention to the re protection,

venting and thermostat installation instructions.

2. Double check that the ash drawer and rebox are
empty!

3. Close the front door.

IMPORTANT DETAIL: THE TIP OF THE
THERMOCOUPLE MUST BE IN CONTACT WITH THE
INSIDE END OF THE THERMOCOUPLE COVER OR
MISSED IGNITIONS CAN OCCUR.

F. Filling the Hopper

Open the hopper lid by lifting the handle. Fill the hopper
with fuel. Close the hopper lid. The unit will not feed with

the hopper lid open and the re will go out.

The unit will go into the ignition sequence followed by a

start up sequence (the green LED will ash rapidly).

The ignition sequence involves the exhaust blower and
igniter turning on, and the feed motor running in two stages.

The rst stage involves the feed motor running continu ously
for about a minute to start loading pellets into the re pot.

In the second stage, the feed motor will begin cycling on
and off.
When the pellets are warming - on the verge of igniting - it

is not uncommon for the rebox to ll with smoke.

Once ignition happens, the smoke should quickly
disappear. During this stage, as well as any part during the
burn process, the front door should not be opened.

This startup cycle continues until the unit senses ignition
by a rise in the exhaust temperature or the unit times out.
Following the ignition cycle the unit continues to feed

pellets to build up the re.

After warming up, the convection blower will begin to blow
warm air into the room. As the appliance increases heat
the blower will increase its output.

I. Fire Characteristics

A properly adjusted re with the heat output control switch
set on “high” has a short active ame pattern that extends
out of the re pot approximately 4 inches (102mm). If the
re has tall ames with black tails and seems somewhat

lazy, the feed rate will need to be reduced. This is done
by sliding the fuel adjustment control rod down, which will

reduce the feed. If the re is not 4 inches (102mm) tall,

slide the fuel adjustment control rod up to increase the

feed. A medium and low setting will give a shorter ame.
The ame will rise and fall somewhat. This is normal.

E

E

T

T

S

S

T

T

T

T

I

I

N

N

A

A

E

E

G

H

H

G

HI

August 3, 2018 7080-163D 11

MT. VERNON E2-C

J. Fire pot Purge

Purpose: To help remove debris from the re pot and help

the unit burn as efcient as possible.

The frequency of the purge cycle is once every 30 minutes

while the unit is burning. During the re pot purge, the feed

is reduced to the lowest setting and the exhaust blower
ramps up to a very high setting. The purge cycle lasts 99
seconds.

The purge cycle does not replace daily cleaning.

K. Ignition Cycles

1. At the beginning of each ignition cycle, it is normal to

see some smoke in the rebox. The smoke will stop
once the re starts.

2. The convection blower will automatically turn on after

your appliance has been burning for approximately
10 minutes. This blower transfers heat from your
appliance into the room, and will continue to run after
the thermostat has stopped calling for heat until the
appliance has cooled down.

3. Occasionally the appliance may run out of fuel and shut

itself down. When this happens, the red call light will be
on (See Table on page 14). To restart, ll the hopper
and follow section on Restarting the Appliance. You

should see a re shortly. If not, follow the instructions

on page 11, of “Normal Startup Sequence”.

f i r e - p a r t s . c o m

WARNING

Fire Risk

Do NOT operate appliance:

• With appliance door open.

• Fire pot oor open.

Do NOT store fuel:

• Closer than required clearances to
combustibles to appliance

• Within space required for loading or ash
removal.

L. Restarting the Appliance

Restart Process

1. When the unit has run out of fuel and the “empty
hopper” error code illuminates, add pellet fuel to the
hopper.

2. Dump the ashes and clinkers built up in the re pot by
pulling the ash dump removal handle out several times.
Make sure clinkers have dropped into the ash pan then
return the handle to fully closed position.

3. Turn the dial control to OFF and then up to high 2X to
prime.

4. After seeing pellets drop then turn to desired setting to
reset the appliance control system. The appliance will
then being its startup sequence.

Restarting After a Power Failure

1. For an electrical disruption the appliance will start on
its own without need for priming - providing the control
system is asking for heat.

2. The appliance will always go through a normal
shutdown sequence before restarting.

M. Shutdown

To shut the appliance down, turn the dial control to OFF or
turn the thermostat to OFF. During the shutdown process,

the light will ash amber or green rapidly.

Unlike the re pot purge, during shutdown existing fuel in
the re pot will continue to burn without the feed motor run-

ning; but, the exhaust and convection blowers will remain
on until the exhaust has cooled.

NOTE: If maintenance or daily cleaning is going to be

conducted immediately following a shutdown,
please use caution as components especially those

inside the rebox may still be hot.

Due to safety precautions:

• If the dial control is turned to OFF and back on (even

if by mistake) the unit will go through the shutdown
sequence before restarting.

• Additionally, if the thermostat is turned to “OFF” during

operation the appliance will go through a shutdown
sequence before restarting.

CAUTION

HOT WHILE IN OPERATION. KEEP CHILDREN,
CLOTHING AND FURNITURE AWAY. CONTACT MAY
CAUSE SKIN BURNS.

12 7080-163D August 3, 2018

MT. VERNON E2-C

N. Clear Space

Mantel:

objects on mantel or hearth. Heat may damage these
objects.

NOTICE: Clearances may only be reduced by means

Avoid placing candles and other heat-sensitive

approved by the regulatory authority having
jurisdiction.

WARNING

Fire Risk.

Do NOT place combustible objects in front of the
appliance. High temperatures may ignite clothing,
furniture or draperies. Maintain a minimum
clearance of 3 feet (914mm) in front of appliance.

O. Trim Adjustment

Figure 13.1

Trim adjustment is the small dial located below the

main dial control. The function of the trim adjustment
is to allow for variations in elevation, venting and

installation congurations, and fuel types (hard

wood/soft wood).

WARNING

Fire Risk.

Keep combustible materials, gasoline and other

ammable vapors and liquids clear of appliance.

• Do NOT store ammable materials in the appliance’s
vicinity.

• DO NOT USE GASOLINE, LANTERN FUEL,
KEROSENE, CHARCOAL LIGHTER FLUID OR

f i r e - p a r t s . c o m

SIMILAR LIQUIDS TO START OR “FRESHEN UP”
A FIRE IN THIS Appliance.

• DO NOT BURN GARBAGE OR FLAMMABLE
FLUIDS SUCH AS GASOLINE, NAPHTHA OR
ENGINE OIL.

• DO NOT USE CHEMICALS OR FLUIDS TO START
THE FIRE.

• Keep all such liquids well away from the appliance
while it is in use.

• Combustible materials may ignite.

Rotating this dial will adjust the air/fuel ratio to the
appliance:

• Clockwise adjustments increase the ame
height.

• Counter-clockwise adjustments will

decrease the ame height.

• When changing trim settings only adjust 1

level at a time, allowing 15 minutes for re to

stabilize before making another adjustment.

• The factory default trim adjustments are set
to zero (0) for most fuels and recommended

venting congurations.

A properly adjusted re will have a bright, active
ame pattern that extends out of the re pot

approximately 6 to 9 inches when burning on high.

A properly adjusted re will burn cleaner and have
higher efciencies. Please copy and paste the follow

web address: http://www.quadrare.com/Owner-
Resources/Use-and-Care-Videos/Mt-Vernon­E2-Pellet-Stove-Insert.aspx and watch the video
regarding Normal Operation.

August 3, 2018 7080-163D 13

MT. VERNON E2-C

Ash Dump Lever

Baffle Latch

Firepot

Baffle

Dial
Control

Hopper
Switch

P. Your Pellet Appliance’s General Operating Parts

f i r e - p a r t s . c o m

14 7080-163D August 3, 2018

Q. LED Color Coding Chart and Explanation

The number of ashes between pauses is per one second unless otherwise indicated.

MT. VERNON E2-C

LED
Color

Green

Green

Green

Green 1X Stage 1: Low heat BTU Range: 14,620 - 19,694 Average: 19,054
Green 2X Stage 2: Med-Low heat BTU Range: 22,102 - 23,506 Average: 22,735
Green 3X Stage 3: Med heat BTU Range: 30,778 - 32,680 Average: 31,603
Green 4X Stage 4: Med-Hi heat BTU Range: 38,576 - 42,914 Average: 40,665
Green 5X Stage 5: Hi heat BTU Range: 49,830 - 52,460 Average: 51,528

Amber

Red 1X Empty Hopper Alarm

Red 2X Exhaust Probe Alarm

Red 4X Missed Ignition

Red 6X Encoder Alarm

Red 8X

No. of Flashes
between pauses

Steady ON while
priming feed tube
(max time
2 min utes)
1x every 2
seconds

Blinks
Continuously

Blinks
Continuously

f i r e - p a r t s . c o m

Description Notes

Feed Motor is running
continuously.
(priming the feed tube)

Unit is on standby To start appliance, follow start up sequence.

Appliance is in the start
up/ignition sequence or in
shutdown.

Appliance is in the
shutdown sequence.

Exhaust Over
Temperature Alarm

When priming the feed system and lling the re pot, DO

NOT OVERFILL Fire pot FOR IGNITION. The unit will
automatically go into start up following the prime function.

During shut down, the blowers will shut off when the exhaust
temperature has cooled.

During shut down, the blowers will shut off when the exhaust
temperature has cooled.

This alarm is caused by the re going out from lack of fuel.

Reset by turning to “OFF” then turn dial to desired setting.
Failed component error. See troubleshoot ing section for
more information.
There are a total of 2 tries per ignition sequence. If after
2 tries there is no rise in exhaust temperature this error
will occur. See the troubleshooting section for addi tional
information.
Failed Component Error: Exhaust Speed Sensor. See
troubleshooting guide for more information

See troubleshooting guide for more information.

WARNING

Fire Risk

Do NOT operate appliance:

• With appliance door open.

• Fire pot oor open.

Do NOT store fuel:

• Closer than required clearances to
combustibles to appliance

• Within space required for loading or ash
removal.

August 3, 2018 7080-163D 15

MT. VERNON E2-C

R. Thermostat Controls

TEMPERATURE (HEAT / OFF) SWITCH:

Set this switch to HEAT to control your appliance. The off
position will disable the appliance.

SET (MULTI- FUNCTION) SLIDE SWITCH:

This provides easy access to common settings, and should
always remain in RUN unless items are being adjusted.

NOTE: When thermostat is set to “Manual” non-

programmable mode, all positions of the SET slide
switch will act like RUN.

UP / DOWN BUTTONS:

The UP and DOWN buttons are used to control the set
temperature, or adjust any other on-screen items. An items

ashing, is the item currently being adjusted.

HOLD BUTTON:

This button activates and deactivates the manual

Temperature HOLD feature, which maintains a xed set
temperature indenitely without following a program routine.

COPY BUTTON:

This is used to copy temperature program items from one
day to the next. Also used to to access the menu setup.

f i r e - p a r t s . c o m

NEXT BUTTON:

This is used when setting items such as software options,

and temperature programs when they are ashing on the

screen. Pressing the NEXT button will cycle through which

item is ashing.

S. Thermostat Setup Options

Setup options for how the thermostat will function are
performed using a menu on the display screen.

TO ACCESS THE SETUP MENU:

Move the TEMPERATURE switch into the OFF position,
and then hold down the COPY button for approximately 5
seconds until the screen changes. The menu will always
start with item #01, and is advanced to each following item
by a single press of the NEXT button. The options for each
item are changed using the UP or DOWN buttons.

ITEM #01 (CLK = CLOCK FORMAT):

• 12Hr, default: This displays the clock times using
standard AM and PM values.

• 24Hr: This displays the clock times using the military­time format (example 22:00 hours, without using AM or
PM).

ITEM #02 (TMP = TEMPERATURE SCALE):

• F, default: Shows all temperature values in Fahrenheit.

• C: Shows all temperature values Celsius.

ITEM #03 (PROGRAMMING STYLE):

• 7 Day, default: This style uses a separate program
routine for each of the 7 days in the week.

• 5/2 Day: This style uses a weekday program routine for
Monday, Tuesday, Wednesday, Thursday, Friday, and
a separate weekend program routine for Saturday and
Sunday.

• Manual Non-Programmable: In this setting, there are
no program routines for the thermostat to follow and
the temperature control will be set only by the UP and
DOWN buttons on the front panel.

ITEM #04 (PERD = EVENT OR PERIOD QUANTITY):

• 4P, default: Thermostat uses four Events per day
(called MORN, DAY, EVE, and NITE).

• 2P: The thermostat uses two Events per day (called
DAY and NITE).

NOTE: Event or Period Quantity feature is not accessible

during Manual Non-Programmable mode.

ITEM #07 (DLAY = DELAY TIME):

• 5, default: Thermostat waits 5 minutes before turning
the system back on after it was last run. This internal
delay prevents the appliance from turning on too

quickly after shutting down. The 5 minute setting is ne

Figure 16.1

16 7080-163D August 3, 2018

for most applications.

• 2: Same operation as above but reduced to 2 minutes
between state changes.

NOTE: There is no delay available when the thermostat is

manually turned up and down.

MT. VERNON E2-C

ITEM #08 (TEMPERATURE DIFFERENTIAL):

• The thermostat works by turning your heating system
on and off whenever the room temperature varies from
the desired set-point temperature.

• Use the UP/DOWN buttons to change the number
value between 1 and 9. Generally your system
should cycle on about 3 to 6 times per hour. A smaller
differential number makes the system cycle more
frequently, so the room temperature is more precise
and constant. A larger differential number will make the
system remain on for a longer duration each time and
decreases the number of cycles per hour.

• Default is set to 4.

TEMPERATURE HOLD:

Temperature hold is used for maintaining a xed set

temperature; once a HOLD is initiated, the thermostat will

maintain the set temperature indenitely. To enter a HOLD

state, press the HOLD button one time and the word HOLD
will appear on the display. To cancel, press the HOLD
button once again.

STATIC NOTICE

Thermostat is protected against normal static electric
discharges, however to minimize the risk of damaging
the thermostat in extremely dry weather, please touch a
grounded metal object before touching the thermostat.

T. Thermostat Operation Instructions

SET DAY AND TIME:

Place the SET switch into the DAY/TIME position. With the

day ashing press UP or DOWN to set the day or the week.
Press NEXT and the clock time will start ashing. Use

UP or DOWN to set the time; verify the AM/PM indicator
is correct. Return the SET switch to RUN position when

nished.

HEATING:

Basic operation of the thermostat can be obtained with
the SET switch in the RUN position. The temperature
can be adjusted using the UP and DOWN buttons. When

f i r e - p a r t s . c o m

the thermostat is rst powered on, it will follow a default

temperature routine that is preset from the factory (Figure

17.1).

Event Time Temperature

MORN 6:00 AM 70°F (21°C)

DAY 8:00 AM 62°F (17°C)

EVE 6:00 PM 70°F (21°C)

NITE 10:00 PM 62°F (17°C)

Figure 17.1

LCD DISPLAY BACK LIGHT:

The display screen is lighted to assist viewing at nighttime,
or in locations with low light levels. Press any button on
the front panel to activate the approximate 10 second back
light.

U. Thermostat Temperature Programs

The thermostat by default has 4 separate program events
they are: MORN, DAY, EVE, and NITE. Each event ends at
the start time of the following event.

NOTE: If the thermostat is set for 2 events a day instead

of 4, the thermostat will only use the DAY and
NITE events.

SET TEMPERATURE PROGRAMS:

1. Move TEMPERATURE switch to HEAT.

2. Move SET switch to TEMP PROG position.

3. Starting with Monday, use the UP or DOWN buttons to
adjust the start time and set temperature for the MORN
event, and then press NEXT button to advance.

4. Adjust the start time and set temperature of the DAY
event then press NEXT button.

5. Continue in this same manner to adjust the start time
and set temperatures for the EVE and NITE events for
Monday.

NOTE: When the last event is nished for each day

or group of days, the thermostat will advance
forward into the next day or group of days.

6. Use steps 3 through 5 to set up the events for the rest
of the week or group of days.

7. Return the SET switch back to RUN.

TEMPERATURE OVERRIDE:

While thermostat is in RUN mode, the set temperature
can be temporarily changed by pressing UP or DOWN.
The temporarily changed set temperature will return to the
programmed value stored in memory when start time of
the next upcoming scheduled event is reached (MORN,
DAY, EVE, OR NITE). While the temporary changed set
temperature is in effect, the word OVERRIDE will be shown
on the display screen. To cancel, move TEMPERATURE
switch to OFF and back to HEAT again.

August 3, 2018 7080-163D 17

MT. VERNON E2-C

HW

RST

COPY PROGRAM FEATURE:

Using similar instructions as SET TEMPERATURE

PROGRAMS the COPY button will allow a whole day of set

program events to be copied to another day.

1. Move TEMPERATURE switch to HEAT as well as
move SET switch to TEMP PROG position.

2. Starting with Monday, use the UP or DOWN buttons
to adjust the start time and set temperature for the
MORN, DAY, EVE, and NITE events. Press the COPY
button and then press the NEXT button to advance to
Tuesday.

3. With Tuesday displayed press COPY button. As
all programs events from Monday will be copied to
Tuesday (this will advance automatically to the next
day; Wednesday, as the word COPY will appear on the
screen for one second).

4. Continue in this pressing COPY button to set desired
days with original setting.

NOTE: The word COPY will not appear on the display

for Monday, but will display each day afterwards
for approximately one second and the day of the
week will automatically advance forward to the
next day.

V. Thermostat Other Features

KEYPAD LOCKOUT:

There is the option to lock the front panel buttons to prevent
unauthorized tampering of your thermostat settings.

To Lock the Keypad:

1. Move TEMPERATURE switch to HEAT.

2. Move SET switch to RUN.

3. Perform a single press of each button in the following
sequence:

• NEXT, NEXT, NEXT, HOLD

A padlock will appear on the display screen.

To Unlock the Keypad:

1. Move TEMPERATURE switch to HEAT.

2. Move SET switch to RUN.

3. Perform a single press of each button in the following
sequence:

• NEXT, NEXT, NEXT, HOLD

A padlock will no longer be present on the display screen.

HARDWARE RESET:

The hardware reset button; labeled HW RST, is a small
round push button that is located in the middle of the circuit
board, just below the battery holder (Figure 18.1). Pressing
this button will:

f i r e - p a r t s . c o m

NOTE: All other features need to be completed in a

timely manner as the thermostat will time out
after 10 seconds.

• Cause the LCD display screen to become fully
populated

• Thermostat to perform an internal system check of its
components

TEMPERATURE CALIBRATION:

The internal temperature sensor in this thermostat is
accurately calibrated at the factory, and in most cases
alterations to this setting should not be needed. The
temperature calibration feature allows you to manually
offset the measured temperature by as much as plus
or minus 5°F (3°C) from its original value. If several
thermostats are used in the same house, this feature can
be used to synchronize this thermostat to the others.

Change the temperature calibration:

1. Move TEMPERATURE switch to OFF.

2. Move SET switch to RUN.

3. Press and hold both UP and DOWN buttons together
for at least 5 seconds; the words SET and CAL will

appear on the display along with a single ashing

temperature digit.

4. Use the UP or DOWN buttons to change the number of
degrees desired for adjustment; 0° is the default value
and also means no correction will be applied.

5. Press the NEXT button to accept the setting.

If the thermostat appears to be acting in an erratic manner,
pressing the HW RST button may remedy this behavior.
The temperature programs are not erased when a
hardware reset is performed, however the clock will have to
be changed to match the current day and time.

Figure 18.1

18 7080-163D August 3, 2018

MT. VERNON E2-C

SOFTWARE RESET:

Software reset is used to erase ALL temperature events,
and to return all user-adjustable software settings back to
their original factory default settings.

To Perform a Software Rest:

1. Verify the thermostat’s keypad is not locked.

2. Move TEMPERATURE switch to OFF.

3. Press and hold the UP, DOWN, and NEXT buttons all
at the same time for at least 5 seconds. When the LCD
display screen will become fully populated let go of all
buttons at that point the screen will return to normal.

The clock will have to be changed to match the current day
and time.

W. Thermostat Battery Replacement

This thermostat is powered by two “AA” Alkaline batteries.
The batteries should be replaced AT LEAST once per
year to ensure reliable operation or sooner if the LO BATT
appears on the display screen. The batteries are located on
the back of the thermostat’s circuit board. The front portion
of the thermostat can be removed from the back half by
using the tabs on the top edge of the thermostat housing
(Figure 19.1).

CONNECT THERMOSTAT WIRES TO APPLIANCE:

There is a 4 screw terminal block located on the back lower
left corner of the stove directly above the power cord inlet.
The center 2 screws are for the thermostat wires (Figure

19.4).

f i r e - p a r t s . c o m

Figure 19.4

CAUTION

Shock hazard.

• Do NOT remove grounding prong from plug.

• Plug directly into properly grounded 3 prong
receptacle.

Figure 19.1

When installing new batteries, it is recommended using
only brand new “AA” size alkaline batteries. Please verify
the polarity markings shown in the battery compartment

before adding batteries to the compartment. When nished,
line up the front of the thermostat to the base, and rmly

press together to securely latch the front and back halves
together properly.

BATTERY GRAPHIC:

Anytime time the batteries are physically present in the
thermostat, there will be a visual indicator showing the
life of the battery. This will appear on the display screen
(Figures 19.2 & 19.3).

• Route cord away from appliance.

•

Do NOT route cord under or in front of appliance.

Figure 19.2 - Full
battery icon

August 3, 2018 7080-163D 19

Figure 19.3 - Low
battery icon

MT. VERNON E2-C

X. Frequently Asked Questions

What causes my glass to become dirty?

If the glass has white ash build up it is normal and the

glass should be cleaned. If it is a black soot build up airow

through the unit may be restricted. The most often cause is
overdue maintenance and cleaning. See “Maintaining and
Servicing Appliance” and/or make adjustments to the trim
control.

How can I get more heat out of the appliance?

The most often cause of diminished heat output is overdue
maintenance and cleaning. See “Maintaining and Servicing
Appliance”.

What should I do if I smell smoke or there is ash/soot
coming from the appliance?

While there will always be some smoke smell from wood
burning appliances (including pellet) you should investigate
all venting to make sure it is sealed properly. Most vent ing
requires silicone to seal the seams.

In addition most homes are built very tight today and with
exhaust systems can create negative pressure in the
home. See “Negative Pressure” under “Getting Started” in
the owner’s manual if you have checked the venting but
still have smoke coming from the appliance. For ash or

f i r e - p a r t s . c o m

soot check the above and the exhaust blower housing and
seals.

Why would my appliance run ne last winter but not

start this fall?

It is possible that the stove was not properly prepared for
the Non-burn season (see troubleshooting section).

tion cap. Check to be sure the venting is installed per the
owner’s manual and local codes.

Do I need an outside air kit?

Outside air is required for mobile home installs and in some
jurisdictions. Refer to “Listing & Code Approvals”,“ Mobile
Home Installation” and “ Appliance Set-up”. Also refer to
local building codes.

I am seeing sparks coming out of my pipe (termination
cap) outside is this safe?

This is normal. As long as clearances to combustibles were
followed this is safe.

I have no power to anything. Does this unit have a
circuit breaker or fuse or a reset button?

This unit has one fuse on the control board and a resettable
snap disc mounted to the feed tube. If the appliance
overheats then the snap disc can be reset; if the fuse is
blown the control board must be replaced.

Can I burn corn in my unit?

No, this appliance is not approved to burn corn type fuel.

Where is the serial # located on my unit?

Freestanding - the serial number is located on the back of
the stove.

No pellets are dropping in my re pot.

See troubleshooting guide.

Is there a place to lubricate the blowers to quiet them
down?

No. The most often cause of noisy blowers is from the
impellers becoming dirty over time. See maintenance and
service section for maintaining and servicing.

What is the metal object with the bend in it that came
inside the plastic bag?

It is a clean-out tool used to help clean the re pot and

remove any jams in the rare event they occur in the feed
tube.

Why is there a black residue building up on the outside
of my home?

Wind can cause this to happen. If the appliance is oper­ating correctly very little soot should ever exit the termina-

Contact your dealer for additional information regarding operation and troubleshooting.

Visit www.quadrare.com to locate a dealer.

20 7080-163D August 3, 2018

3 Maintenance and Service

MT. VERNON E2-C

When properly maintained, your appliance will give
you many years of trouble-free service. Contact your
dealer to answer questions regarding proper operation,
troubleshooting and service for your appliance. Visit
www.quadrare.com/owner-resources to view basic
troubleshooting, FAQs, use & care videos. We recommend

annual service by a qualied dealer.

A. Proper Shutdown Procedure

Turn dial control to OFF, let appliance completely cool and
exhaust blower must be off. After cooling unplug appliance
before servicing.

This pellet heater has a manufacturer-set minimum low
burn rate that must not be altered. It is against federal
regulations to alter this setting or otherwise operate this
pellet heater in a manner inconsistent with operating
instructions in this manual.

Shock and Smoke Hazard

• Turn down thermostat, let appliance

• Smoke spillage into room can occur if

• Risk of shock if appliance not unplugged

CAUTION

completely cool and exhaust blower must
be off. Now you can unplug appliance
before servicing.

appliance is not cool before unplugging.

before servicing appliance.

Follow the detailed instructions found in this section for each step listed as referenced in the

chart below.

B. Quick Reference Maintenance Chart

Cleaning or Inspection Frequency Daily Weekly Monthly Yearly

f i r e - p a r t s . c o m

Fire pot As needed OR X

Ash Removal from Firebox

Glass

Hopper Every ton of fuel (50 bags) OR X
Exhaust Path, Drop Tube and Behind

Bafes

Door Handle & Gasket Inspection Prior to heating season OR X

Blower, Convection

Blower, Exhaust

Firebox - Prepare for Non-Burn
Season

Venting System

About 5 bags of fuel depending on
ash build-up

When clear view of re pot becomes

obscure

Every ton of fuel (50 bags) or more
frequently

Every ton of fuel or more frequently
depending on performance

Every ton of fuel or more frequently
depending on performance

At end of heating season OR X

Every 3 tons of fuel or more
frequently depending on performance

OR X

OR X

OR X

OR X

OR X

OR X

NOTICE: These are recommendations. When burning high ash content pellet fuel or a/pellet mix you may

need to clean the re pot several times a day. Clean the stove and re pot more frequently if you

encounter heavy build-up of ash at the recommended interval or you see soot coming from the vent.
Not properly cleaning your appliance on a regular basis will void your warranty.

August 3, 2018 7080-163D 21

MT. VERNON E2-C

Clinker

C. General Maintenance and Cleaning

1. Cleaning Fire pot using Lever

• Frequency: Weekly or as needed*

• By: Homeowner

*In order to maintain optimum performance, it is

recommended that the re pot be cleaned weekly or more

as needed.

a. Be sure the appliance is allowed to cool.
b. Open cast face of appliance
c. Pull re pot oor cleaning lever two times until the ash

falls into the ash pan below (Figure 22.2).

d. It may be necessary to use your re pot clean-out tool to

chip away material that has built up on the sides of the

re pot and to push out any clinkers (Figure 22.1).

e. Larger clinkers may have to be removed from the top of

the re pot.

f. If the clinker adheres to the sides of the re pot, you will

need to manually clean the re pot. The re pot oor
plate must be fully closed when nished.

2. Cleaning Ash Pan

• Frequency: Weekly or every 3-5 bags

• By: Homeowner

a. Locate the ash pan underneath the re pot.
b. Slide the ash pan straight out.
c. Empty into a non-combustible container and re-install

ash pan.

d. When replacing ash pan push it back until it catches on

the 2 side latches.

Clinkers lling the ash pan will have to be cleaned out more

often than ash.

Ash Disposal:
Ashes should be placed in a steel container with a tight-

tting lid. The container of ashes should be moved

outdoors immediately and placed on a non-combustible

oor or on the ground, well away from combustible
materials, pending nal disposal.

If the ashes are disposed of by burial in soil or otherwise
locally dispersed, they should be retained in the closed
container until all cinders have thoroughly cooled. Other
waste shall not be placed in this container.

3. Ash Removal from Firebox

f i r e - p a r t s . c o m

Figure 22.1 - Fire pot with large clinker

• Frequency: Weekly or more frequently depending on

ash build-up

• By: Homeowner

a. Be sure the appliance is allowed to cool.
b. There must not be any hot ashes in the rebox during

cleaning.

c. Frequent cleaning of the ash in the rebox with a vacuum

cleaner will help slow down the build-up of ash in the
exhaust blower and vent system.

WARNING

RISK OF FIRE

Keep combustible materials, gasoline and other

ammable vapors and liquids clear of appliance.

• Do NOT store ammable materials in the appliance’s
vicinity.

• Do NOT use gasoline, lantern fuel, kerosene,

charcoal lighter uid or similar liquids to start or
“freshen up” a re in this heater.

Figure 22.2

Keep all such liquids well away from the heater while it is
in use as combustible materials may ignite.

4. Cleaning Heat Exchanger & Drop Tube

• Frequency: Monthly or every ton of fuel (50 bags).

• By: Homeowner

NOTE: Heavy duty vacuum cleaners may be obtained,

specically designed for solid fuel appliance

cleaning.

22 7080-163D August 3, 2018

Exhaust exits must be thoroughly cleaned.

Each exit is approximately 4 inches wide, 1

inch across, and 3 inches deep

Cleaning Heat Exchanger & Drop Tube (cont.)
Tools Needed: A Shop Vacuum and generic micro cleaning

kit; at head screwdriver; bottle brush, ½” ID hose.

a. It is necessary to remove the bafe to gain access to

the heat exchanger (Figure 23.2). Follow instructions

for bafe removal on page 26, gure 26.2.

b. Vacuum the ash from the heat exchanger with an

upholstery brush to remove the majority of the ash. Be

sure to vacuum the back of the bafe also. Inspect the

drop tube and remove any residue build-up in the drop
tube (Figure 23.3).

c. Assemble the crevice tool from the micro cleaning kit to

attach to a Shop Vac (Figure 23.4).

d. Use the crevice tool to nish cleaning the heat

exchanger ns. It is critical that the 2 exhaust exits
at the back of the rebox oor (left and right) be

thoroughly cleaned (Figure 23.2). There are several
ways this can be done:

1. Use the crevice tool.

2. Attach a hose 1/2 inch (12.7mm) inside diameter
and approximately 2 feet (607mm) in length to your
vacuum hose.

3. Use a bottle brush and push the ash down to the
bottom. Remove the combustion (exhaust) blower
and then vacuum out the ash.

MT. VERNON E2-C

Shop Vacuum and Micro Cleaning Kit examples - items that
can be purchased at local hardware stores.

* Can be purchased at your local hardware store.

f i r e - p a r t s . c o m

WARNING

Hopper Fire Risk!

For trouble free use of your pellet appliance
you must perform cleaning as called for in
these instructions. Not doing so will result in:

• Poor operating performance

• Smoke spillage into the home

• Overheating of components

Not properly cleaning your appliance on a
regular basis will void your warranty.

Figure 23.2 - Example of a dirty heat exchanger

Figure 23.3

Figure 23.4

Figure 23.1

August 3, 2018 7080-163D 23

MT. VERNON E2-C

5. Ash Removal System Inspection & Cleaning

• Frequency: Monthly or after burning 50 bags

• By: Homeowner

a. Be sure the appliance is allowed to cool.
b. Open the front cast door and cycle the ash removal

handle - these should be inspected for functionality

c. Inspect for any degradation or deformation.

• As the springs heat up and cool down they can
lose tension

• If there is a gap showing above the re pot bottom,
approximately 1/16 inch (1.59mm) or more, it
means the springs have lost their tension

• Lost tension cannot keep the oor in the proper
position causing ignition problems and fuel falling
into the ash pan. If noted, call your dealer to
replace the springs.

7. Cleaning the Glass

• Frequency: See chart on page 21

• By: Homeowner

a. Be sure the appliance is allowed to cool.
b. Clean glass with a non-abrasive commercially available

cleaner. Wipe down with dry towel.

CAUTION

Handle glass assembly with care.

When cleaning glass door:

• Avoid striking, scratching or slamming glass.

• Do NOT clean glass when hot.

• Do NOT use abrasive cleaners.

• Use a hard water deposit glass cleaner on white lm.

Refer to maintenance instructions.

WARNING

Handle glass doors with care.

• Inspect the gasket to ensure it is
undamaged.

• Do NOT strike, slam or scratch glass.

• Do NOT operate appliance with glass

f i r e - p a r t s . c o m

door removed, cracked, broken or
scratched.

Ash Dump Lever

Figure 24.1

WARNING

Risk of re!

Do NOT store fuel:

• Closer than required clearances to
combustibles to appliance.

• Within space required for loading or ash
removal

6. Cleaning the Hopper

• Frequency: See chart on page 21

• By: Homeowner

a. Be sure the appliance is allowed to cool.
b. After burning approximately 1 ton of fuel you will need to

clean the hopper to prevent sawdust and/or nes build-

up.

c. A combination of sawdust/nes and pellets on the auger

reduces the amount of fuel supply to the re pot.

d. This can result in nuisance shut downs and mis-starts

• Empty the hopper of any remaining pellets.

• Vacuum the hopper and feed tube.

8. Door Latch & Gasket Inspection

• Frequency: See chart on page 21

• By: Homeowner

The door latch is non-adjustable but the gasket between

the glass and rebox should be inspected periodically to

make sure there is a good seal. If the gasket is frayed or
damaged, replace with a new one.

24 7080-163D August 3, 2018

MT. VERNON E2-C

9. Cleaning Exhaust System

(Requires No Lubrication)

• Frequency: See chart on page 21

• By: Homeowner

a. Be sure the appliance is allowed to cool.
b. Remove blower per replacement section instructions.
c. Use a soft brush and vacuum to clean the impeller.
d. Vacuum out exhaust path and housing (Figure 25.1).
e. Replace fan (make sure elect connections are fully

assembled)

f i r e - p a r t s . c o m

12. Soot and Fly-ash: Formation & Need for Removal
in Exhaust Venting System.

• Frequency: See chart on page 21

• By: Qualied Service Technician and/or Homeowner

a. The products of combustion will contain small particles

of y-ash. The y-ash will collect in the exhaust venting
system and restrict the ow of the ue gases. Incom plete

combustion, such as occurs during startup, shut down, or
incorrect operation of the room heater will lead to some
soot formation which will collect in the exhaust venting
system.

NOTE: Ash will build up more quickly in the horizontal

venting sections.

13. Preparing Firebox for Non-Burn Season

• Frequency: See chart on page 21

• By: Homeowner

a. The appliance must be in complete shutdown and allow

the appliance to completely cool down.

b. Remove all ash from rebox and vacuum thoroughly.
c. To minimize corrosion, paint all exposed steel, including

cast-iron. Use the Touch-Up paint supplied with the
appliance or purchase paint from your local dealer. You

must use a high-temperature paint made specically for

heating appliances.

d. Cleaning the ue at the end of the burn season will

prevent corrosives to build-up and damage the ue.

Figure 25.1

10. Cleaning Convection Blower

(Requires No Lubrication)

• Frequency: See chart on page 21

• By: Homeowner

a. Be sure the appliance is allowed to cool.
b. Remove blower per replacement section instructions.
c. Use a soft brush and vacuum to clean the blower wheel.

NOTE

This unit is required to be cleaned frequently because
soot creosote and ash may accumulate.

11. Cleaning the Top Vent Adapter (if installed)

• Frequency: As needed

• By: Homeowner

a. Be sure the appliance is allowed to cool.
b. Open the clean out cover.
c. Sweep out any ash build-up.

D. Soot or Creosote Fire Awareness

The chimney should be inspected periodically during the
heating season to determine if a creosote build-up has

occurred. If a signicant layer of creosote has accumulated

(1/8 inch [3mm] or more) it should be removed to reduce

the risk of chimney re.

Check daily for creosote build-up until experience shows
how often you need to clean to be safe. Be aware that the

hotter the re the less creosote is deposited, and weekly

cleaning may be necessary in the mild weather even
though monthly cleaning may be enough in the coldest

months. Contact your local municipal or provincial re
authority for information on how to handle a chimney re.

In the event of a soot or creosote re, close the rebox

door, exit the building immediately and contact the

proper re authorities.

DO NOT under any circumstances re-enter the building.

August 3, 2018 7080-163D 25

MT. VERNON E2-C

Pellets Back-Up
in Feed Tube

Firepot Overfills

Ash Build-Up in Firebox

E. High Ash Fuel Content Maintenance

• Frequency: Daily

• By: Homeowner

If the ash build-up exceeds the half way point in the re pot
or if clinkers are adhering to the sides of the re pot, the re
pot oor is not being cycled enough.

Baffle

WARNING

Risk of Fire and Smoke!

• High ash fuels or lack of maintenance can

cause re pot to overll. Follow proper

shutdown procedure if ash buildup exceeds

half way point in re pot.

• Failure to do so could result in smoking,

sooting and possible hopper res.

Insert flat head screw driver into “V”
section and push down and the bottom
of the latch will fall forward off of post

Figure 26.2

G. Glass Replacement

1. Swing open the face and remove the door from the

appliance by lifting the door off of the hinge pins and

lay on a at surface face down.

2. Using a Phillips head screw driver, remove 4 screws, 2

on the top and 2 on the bottom. Remove metal bracket
and then remove the glass (Figure 26.3).

3. Replace with new glass with gasket.

f i r e - p a r t s . c o m

4. Re-attach metal bracket with 4 screws.

5. Re-install door over hinge pins and close face.

Latches

Locating ears - 1 on
each side. Fit behind
bottom edge.

Figure 26.1

F. Bafe Removal

1. The appliance must be in complete shutdown,
completely cool and the exhaust blower off.

2. Open door.

3. The bafe is located at the top inside of rebox.

4. Remove bafe by placing a at head screw driver into
the slot of the latches located in the upper corners and
rotate down. The bottom of the latch will fall forward off

of the post. Lift the bafe up and then out toward you

(Figure 26.2).

5. To replace the bafe, place the 2 locating ears behind

the bottom edge and tilt the bafe up and into place.

6. The bafe must be centered in the rebox before
latching it in place. If it is not centered the latch will slip

between the bafe and side of the rebox instead of

latching properly.

7. The bottom of the latches will t over the posts. Using
a screwdriver, rotate the top of the latch up to lock latch
into place.

Cast iron is a very heavy material.

The bafe is made of cast iron and therefore is

heavy and awkward at times to maneuver. Clear
and prepare your work area before you begin.

WARNING

WARNING

• Glass is 5mm thick high temperature heat­resistant ceramic glass.

• DO NOT REPLACE with any other material.

• Alternate material may shatter and cause injury.

Figure 26.3

26 7080-163D August 3, 2018

MT. VERNON E2-C

H. Convection Blower Replacement

1. Follow the proper shut down procedures.

2. Remove the left side panel by loosening the 2 screws

using a Phillips head screw driver or wrench (Figure

27.1).

3. Remove two lower sheet metal screws from the back
panel to allow more clearance.

4. Disconnect the wire terminals.

5. Reach behind the blower and release the latch by
pushing the top of the latch towards the blower (Figure

27.1).

6. Rock the top of the blower slightly and lift up. The
blower will pass out the left side of the appliance.

NOTE: You may need to loosen the surround to move it out

of the way.

7. Install replacement blower by placing the bottom ange

into the opening rst then rotate blower up into position.

8. When the blower is properly positioned the latch will
engage the notch to hold the blower in place (Figure 27.1).

9. Re-connect wire terminals to the new blower.

10. Reposition and Re-secure the back panel.

NOTE: Make sure wires are connected prior to restarting

the appliance. Failure to do so will result in the

f i r e - p a r t s . c o m

(side-mounted) safety thermal snap disc tripping
resulting in cutting power to the appliance feed
system.

I . Combustion/Exhaust Blower Replacement

1. Follow the proper shut down procedures.

2. Remove the right side panel by loosening the 2 screws

using a Phillips head screw driver or wrench (Figure

27.2).

3. It is not necessary or recommended to remove the
housing to replace or service the combustion blower.
You only need to remove the motor and impeller.

4. Disconnect the wire from the control board connection
and hall effect switch/housing.

5. Using an 7mm socket wrench or nut driver, loosen the
nuts securing the motor and impeller to the housing.

6. Holding the motor, rotate the mounting plate counter­clockwise and remove motor and impeller.

7. If the gasket between housing and motor is damaged it
will have to be replaced. A gasket is included with the
replacement blower.

8. Re-install in reverse order.

Figure 27.2

Figure 27.1

August 3, 2018 7080-163D 27

MT. VERNON E2-C

4 Troubleshooting Guide

With proper installation, operation, and maintenance your appliance will provide years of trouble-free service. If you do experience a prob-

lem, this troubleshooting guide will assist a qualied service person in the diagnosis of a problem and the corrective action to be taken.
This troubleshooting guide can only be used by a qualied service technician.

Symptom Possible Cause Corrective Action

No Power to outlet. Check circuit breaker at service panel.

Plug in appliance - No response.

Unit will not light

f i r e - p a r t s . c o m

5 amp fuse blown Replace control board - don’t replace fuse
Snap disc tripped or defective (#3). Reset or replace snap disc.

No Fuel Check hopper; load with wood pellets

Check vacuum switch wires are installed
Check vacuum hose is connected to switch

Vacuum switch not closing; no
vacuum

Hopper lid open Close hopper lid

Defective hopper switch.

Safety snap disc is tripped (#3)

Feed System is jammed

Feed motor not plugged in Reconnect feed motor
Igniter not plugged in Connect the igniter wires

Defective igniter Replace igniter

Fire pot plugged-up / dirty

Dial control is set to “OFF”

Dirty re pot, exhaust path, and/or

venting plugged

and feed tube port and is in good condition
Make sure venting system is clean
Make sure front door is closed
Check vacuum tube for blockage or
restrictions/kink

Check hopper switch operation
Check hopper switch wires for integrity

Check to make sure convection blower wires
are connected and reset snap disc (located
on RH side of appliance)
Clean & inspect convection blower and
convection air path.

Inspect and remove the jam from the feed
assembly

Clean re pot and movable oor

Remove ash from the ash pan

Turn dial control (on the appliance) to a
setting other than OFF

Clean re pot and movable oor

Inspect and clean exhaust path and venting

Clean rebox, exhaust path, and venting
(including behind bafe)

Exhaust sensor cannot read

Fire starts but goes out

28 7080-163D August 3, 2018

temperature or is loose
Exhaust plenum is dirty Clean exhaust path to plenum

Exhaust probe is defective (error
code may result)

Secure the exhaust probe to exhaust blower
housing – keeping its wire away from hot
surfaces

Check for probe wire integrity and/or replace
defective exhaust probe securing the exhaust

probe to exhaust blower housing – keeping
its wire away from hot surfaces

Symptom Possible Cause Corrective Action

Appliance starts and stops
frequently when operating in the
mode

Slow or smoky start-up and/or

lazy ame

Convection blower fails to start

Convection Blower fails to shut
off

MT. VERNON E2-C

Area where the thermostat is
placed affects temperature.

Thermostat located in tight spaces
effecting the on/off cycling of the
appliance.

Dirty re pot, exhaust path, and/or

venting system.

Not enough combustion air Adjust the trim (see trim adjustment section)

Misaligned igniter Center the igniter in the chamber
Wet fuel or poor quality fuel Replace wood pellet fuel

Convection Blower is jammed

Not electrically connected

Blower is defective Replace blower

Exhaust probe not sensing correct
temperature

Control board is defective. Replace control board
Wire short between blower and

ground - Control board is defective

Check thermostat proximity to doors and
windows

Inspect thermostat location and make sure it
is not close to a surface that heats and cools
quickly.

Clean entire appliance including: re pot,
ash build up in rebox, re pot area, behind
bafe, rebox, exhaust blower, venting, and

ash pan.

Clean and remove jammed object from the
blower
Connect the blower wires to its respective
power wires

Secure the exhaust probe to exhaust blower
housing – keeping its wire away from hot
surfaces

Repair wire and replace control board

f i r e - p a r t s . c o m

Exhaust blower fails to start and/

or red ashes 6X – indicating a

exhaust encoder alarm.

Exhaust Blower fails to shut off

Feed Motor fails to shut off

Convection Blower makes noise

Igniter does not turn off

Exhaust blower is jammed

Not electrically connected

Blower is defective Replace blower

Control board or dial control is
defective.

Wire short between blower and
ground - Control board is defective

Wire short between ground and:
feed motor, vacuum switch, hopper
switch, or safety snap disc

Control board is defective Replace control board
Convection blower is dirty causing

an out-of-balance condition
Wire short between igniter and

ground – Control board is defective

Clean, and remove jammed object from the
blower

Connect the blower wires to its respective
power wires

Unplug dial control, if exhaust blower runs,
dial control is defective. If exhaust blower
does not run with dial control unplugged,
replace control board.

Repair wire and replace control board

Repair wire(s) and replace control board

Clean blower impellers

Repair wire and replace control board

August 3, 2018 7080-163D 29

MT. VERNON E2-C

Symptom Possible Cause Corrective Action

Large, lazy ame (orange color)

with black ash / soot buildup on
glass

Excessive fuel spilling over the

re pot and/or excessive ame

Black soot on the side of the
house

Unit rumbles consistently during
burns

Dirty appliance or venting

Poor fuel quality, high ash content.

Incorrect air-fuel adjustment Adjust the trim (see trim adjustment section)

Excessive feeding Adjust trim per trim dial instructions

Feed Motor locked on

Dirty Appliance

Feed Motor locked on

Dirty Appliance

Exhaust termination cap too close
to the structure

Excessive feeding (incorrect air­fuel ratio)

Too much fuel

Too much air

Clean unit including the re pot, exhaust

path, and venting system
Purge old fuel and use higher quality / or

brand of fuel

Follow corrective action for feed motor not
turning off

Clean unit including the re pot, exhaust

path, and venting system
Follow corrective action for feed motor not

turning off

Clean unit including the re pot, exhaust

path, and venting system
Extend the termination further from the

structure

Adjust the trim (see trim adjustment section)

Turn trim dial counterclockwise one notch at
a time

Turn trim dial towards the zero setting one
notch at a time

Note: Refer to trim setting section for more information, page 13.

f i r e - p a r t s . c o m

30 7080-163D August 3, 2018

MT. VERNON E2-C

Following correction of any Alarm, turn the dial control to the OFF position, wait 10 seconds and turn back to

desired setting OR unplug the unit, wait 10 seconds then restore power.

Alarm

(LED Flashing RED)

Hopper empty Fill the hopper

Auger jam Inspect the feed tube for jams

Vacuum switch not closing

1 Red Flash: Empty Hopper Alarm

f i r e - p a r t s . c o m

2 Red Flashes: Exhaust Probe Fail

4 Red Flashes: Missed Ignition

6 Red Flashes: Exhaust Blower
Alarm

Hopper lid open Close the hopper lid

Exhaust probe does not sense temperature

Snap disc tripped (#3) Reset snap disc

Exhaust probe not attached to exhaust
blower properly

Exhaust path is dirty

Not connected to the control board

Failed component

Hopper empty Fill the hopper

Feed motor doesn’t turn

Dirty appliance

Igniter has no power or is defective

Exhaust probe not properly installed

Igniter chamber plugged with debris Clean igniter chamber

Wire from exhaust blower or encoder is
disconnected or shorted

Defective exhaust blower Replace exhaust blower

Possible Cause Corrective Action

Make sure rebox door is shut,

vacuum hose is connected
to switch and drop tube, wire
connectors are connected to
vacuum switch, control board,
hopper switch, and safety snap
disc.

Secure the exhaust probe
keeping its wire away from hot
surfaces and clean the exhaust
plenum

Secure exhaust probe to exhaust
blower housing – keeping its wire
away from hot surfaces

Clean unit including the re pot,

exhaust path, and venting system
Connect terminal end to control

board
Replace exhaust probe –

securing it to exhaust blower
housing – keeping wire away
from hot surfaces

Inspect feed motor circuit (hopper
lid must be closed, vacuum
switch must be closed, snap disc
closed, and feed motor must be
plugged in)
Clear jam in feed tube

Clean unit including the re pot,

exhaust path, and venting system
Check igniter lead connections or
replace igniter
Secure exhaust probe to exhaust
blower housing – keeping its wire
away from hot surfaces

Make sure wire is not damaged
/ melted and ends are fully
connected to the encoder and
control board.

Defective encoder (on end of exhaust blower) Replace exhaust blower

Feed Motor Locked On

8 Red Flashes: Exhaust Over­Temp

August 3, 2018 7080-163D 31

Non-approved fuel used

Convection blower dirty Clean impellers

Repair wire(s) and replace control
board
Only use wood pellet fuel. Do not
enhance its performance with any
other combustible substance.

MT. VERNON E2-C

EXHAUST
TEMPERATURE

SERIAL PORT
(SERVICE ONLY)

POT SET TEMP VCC
POT SET TEMP GND

POT SET TEMP SIG

POT FEED ADJUST VCC

POT FEED ADJUST GND

POT FEED ADJUTS SIG

LED RED
LED AMBER
LED GREEN

FUSE

M

M

M

110 V

LINE

NEUTRAL

IGNITER

FEED MOTOR

EXHAUST

BLOWER

CONVECTION

BLOWER

VACUUM

SWITCH

SNAP

DISC

BLACK

WHITE

PURPLE

PURPLE

BLUE

BLUE

ORANGE

WHITE

BLACK

BLACK

SNAP

DISC

HOPPER
SWITCH

THERMOSTAT SIG

THERMOSTAT GND

THERMOSTAT VCC

SPEED SENSOR

5 Reference Materials

A. Component Functions

1. Exhaust Blower

The combustion (exhaust) blower is mounted in the bottom

right rear of appliance. The blower is designed to pull the

exhaust from the appliance and push it out through the

venting system.

2. Control Board

The control board is located on the right side of

appliance. It controls the functioning of the appliance and

communicates with the dial control. The control board can

only be replaced by an authorized dealer.

3. Convection Blower

The convection blower is mounted at the bottom left of

the appliance. The convection blower pushes heated air

through the heat exchange system into the room.

4. Feed System

The feed system is located on the right side of the

appliance and can be removed as an entire assembly. The

hollow feed spring (auger) pulls pellets up the feed tube

from the hopper area and drops them down the feed chute

into the re pot. Reference the parts list for individual parts

in feed assembly .

5. Fire pot

The re pot is made of high quality ductile iron. The oor of

the re pot opens for cleaning and is manually operated by

f i r e - p a r t s . c o m

the homeowner. The oor needs to return to a completely

closed position or the appliance will not operate properly.

6. Fuse

The control board fuse will blow should a short occur. The

control board will need to be replaced. DO NOT REPLACE

THE FUSE. If the control board fuse blows its TRIAC, that

portion of the circuit, will remain closed causing the motor

on that leg to run continuously at high speed.

7. Heat Exchanger

The heat exchanger is located behind the bafe and

transfers heat from the exhaust system into the convection

air chamber. Remove the cast iron bafe to access the heat

exchanger.

8. Hopper Lid Switch

The hopper lid switch is located on the right side, inside

the hopper. It switches the feed motor off if the hopper lid is

open.

9. Igniter (Heating Element)

The igniter is mounted on the base of the re pot.

Combustion air travels over the red hot igniter creating

super heated air that ignites the pellets.

10. Power Receptacle

The power receptacle is located below the control box on

right side. Install the power cord (supplied in the appliance

component pack) to the appliance receptacle. Prior to

installing, check the wall receptacle for 120 volt, 60 Hz

(standard current). Make sure the outlet is grounded and

has the correct polarity. A good quality surge protector is

highly recommended to protect the appliance electronics.

E

When describing the location of a component, it is

always AS YOU FACE THE FRONT OF THE APPLIANCE.

11. Overheat Snap Discs

There are two overheat snap discs located within the
electro-mechanical cavity of the appliance. One is
mounted on the back of the drop tube in the center of the
appliance; the other is mounted in the RH side between the

rebox and cast side panel. Both snap discs have a reset
button. If the re tries to burn back into the feed system,

the drop tube snap disc will shut the appliance down. If
there is not enough circulation from the convection blower
the second snap disc will shut the feed system off. Either
sensor must be manually re-set if tripped. Disconnect
power before resetting.

12. Exhaust Probe - Exhaust Blower

The exhaust probe is a temperature-sensing device
attached to the exhaust blower housing via screw and
clamp. It provides sympathetic exhaust temperature
feedback to the control board. In turn, the control board
uses this information to adjust its heat-output systems for
best performance.

13. Vacuum Switch

The vacuum switch is located on the right side of the
appliance under the feed motor, behind right side panel. Its
vacuum hose connects to the drop tube. This switch turns

the feed system on when vacuum is present in the rebox.

The vacuum switch is a safety device to shut off the feed
motor if the exhaust or the heat exchanger system is dirty,

plugged, or if the rebox door is open.

14. Wiring Schematic for Control Board (below)

32 7080-163D August 3, 2018

Figure 32.1 - Control Board Schematic

B. Service and Maintenance Log

Date of Service Performed By Description of Service

MT. VERNON E2-C

f i r e - p a r t s . c o m

August 3, 2018 7080-163D 33

MT. VERNON E2-C

C. Exploded Drawings

f i r e - p a r t s . c o m

34 7080-163D August 3, 2018

D. Parts List

MT. VERNON E2-C

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August 3, 2018 7080-163D 35

MT. VERNON E2-C

f i r e - p a r t s . c o m

36 7080-163D August 3, 2018

MT. VERNON E2-C

f i r e - p a r t s . c o m

August 3, 2018 7080-163D 37

MT. VERNON E2-C

f i r e - p a r t s . c o m

38 7080-163D August 3, 2018

MT. VERNON E2-C

f i r e - p a r t s . c o m

August 3, 2018 7080-163D 39

CONTACT INFORMATION

Hearth & Home Technologies

352 Mountain House Road

Halifax, PA 17032

Division of HNI INDUSTRIES

Please contact your Quadra-Fire dealer with any questions or concerns.

For the number of your nearest Quadra-Fire dealer

log onto www.quadrafire.com

CAUTION

DO NOT DISCARD THIS MANUAL

•

•

• Important operating and
maintenance instruc­tions included.

f i r e - p a r t s . c o m

Read, understand and
follow these instruc­tions for safe installa­tion and operation.

Leave this manual with
party responsible for use
and operation.

DO NOT

DISCARD

We recommend that you record the following pertinent

information for your heating appliance.

Date purchased/installed:_________________________________________________________________________

Serial Number:____________________________________ Location on appliance:___________________________

Dealership purchased from:________________________________________ Dealer phone:_1(_____)_____-______

Notes:________________________________________________________________________________________

______________________________________________________________________________________________

______________________________________________________________________________________________

______________________________________________________________________________________________

This product may be covered by one or more of the following patents: (United States) 5341794, 5263471, 6688302, 7216645, 7047962
or other U.S. and foreign patents pending.

40 7080-163D August 3, 2018