QNAP Security VioStor CMS User Manual
Central Management System
User Manual (Version: 1.0.1)
© 2013. QNAP Systems, Inc. All Rights Reserved.
VioStor CMS
Thank you for choosing the QNAP products! This user manual will introduce you how to use
the VioStor Central Management System (CMS) server and client applications. Please
follow the instructions in this user manual and start to enjoy the powerful VioStor CMS
system.
Note:
This user manual contains the instructions for using the QNAP CMS server and software.
Some features are only available on specific models. The model you purchased may not
support these features.
The CMS hardware/server is hereafter referred to as the CMS Server, and the central
management software is referred to as the CMS Client.
This user manual (version 1.0.1) is only applicable for the CMS Client version 1.0.1.
In order to support the full functions of CMS Client version 1.0.1, please use the VioStor
NVR firmware version 4.1.0 or later versions.
Legal Notice
All the features, functionality, and other product specifications are subject to change
without prior notice or obligation. Information contained herein is subject to change
without notice.
QNAP and the QNAP logo are trademarks of QNAP Systems, Inc. All other brands and
product names referred to are trademarks of their respective holders. Further, the ® or ™
symbols are not used in the text.
Limited Warranty
In no event shall the liability of QNAP Systems, Inc. (QNAP) exceed the price paid for the
product from direct, indirect, special, incidental, or consequential damages resulting from
the use of the product, its accompanying software, or its documentation. QNAP makes no
warranty or representation, expressed, implied, or statutory, with respect to its products or
the contents or use of this documentation and all accompanying software, and specifically
disclaims its quality, performance, merchantability, or fitness for any particular purpose.
QNAP reserves the right to revise or update its products, software, or documentation
without obligation to notify any individual or entity.
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Note:
Back up the system periodically to avoid any potential data loss. QNAP disclaims any
responsibility of all sorts of data loss or recovery.
Should you return any components of the product package for refund or maintenance,
make sure they are carefully packed for shipping. Any form of damages due to improper
packaging will not be compensated.
Please read the safety warnings and user manual carefully before using this product.
This product can only be used with the power supply provided by the manufacturer.
Please contact qualified technicians for any technical enquires. Do not repair this
product by yourself to avoid any voltage danger and other risks caused by opening this
product cover.
To avoid fire or electric shock, do not use this product in rain or humid environment.
Do not place any objects on this product.
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Regulatory Notice
FCC Notice
The QNAP products comply with different FCC compliance classes. Please refer the
Appendix for details. Once the class of the device is determined, refer to the following
corresponding statement.
=======================================================
FCC Class B Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may
cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.
Modifications: Any modifications made to this device not approved by QNAP Systems, Inc.
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may void the authority granted to the user by the FCC to operate this equipment.
CE NOTICE
Class B only.
5
Symbols in this document
Warning
This icon indicates the instructions must be strictly followed.
Failure to do so could result in injury to human body or death.
Caution
This icon indicates the action may lead to disk clearance or loss OR
failure to follow the instructions could result in data damage, disk
damage, or product damage.
Important
This icon indicates the information provided is important or related
to legal regulations.
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Table of Contents
TABLE OF CONTENTS ...................................................................................................................................... 7
SAFETY WARNING .......................................................................................................................................... 10
CHAPTER 1 INTRODUCTION .................................................................................................................. 11
1.1 OVERVIEW ............................................................................................................................................ 11
1.2 HARDWARE ILLUSTRATION ................................................................................................................... 12
1.3 HARDWARE SPECIFICATION .................................................................................................................. 14
CHAPTER 2 INSTALLING CMS SERVER .............................................................................................. 16
2.1 BROWSING CD-ROM ........................................................................................................................... 16
2.2 HARD DISK DRIVE COMPATIBILITY LIST .............................................................................................. 17
2.3 IP CAMERA COMPATIBILITY LIST .......................................................................................................... 17
2.4 CHECKING SYSTEM STATUS .................................................................................................................. 18
2.5 SYSTEM CONFIGURATION ..................................................................................................................... 20
CHAPTER 3 INSTALLING CMS CLIENT ............................................................................................... 25
3.1 SUGGESTED PC SPECIFICATION FOR CMS CLIENT ............................................................................... 25
3.2 INSTALLING CMS CLIENT .................................................................................................................... 26
3.3 CONNECTING CMS CLIENT TO CMS SERVER ....................................................................................... 28
3.4 QUICK CONFIGURATION WIZARD ......................................................................................................... 30
3.5 CONFIGURING CMS CLIENT ................................................................................................................. 37
3.6 LICENSE................................................................................................................................................ 40
3.7 ACTIVATING LICENSE ONLINE .............................................................................................................. 41
3.7.1 ACTIVATING LICENSE OFFLINE.......................................................................................................... 42
3.7.2 TRANSFERRING/DELETING AUTHORIZATION ..................................................................................... 46
3.8 SERVER ................................................................................................................................................. 50
3.8.1 ADDING NVR ..................................................................................................................................... 51
3.8.2 DELETING/EDITING NVR ................................................................................................................... 55
3.8.3 ADDING/REMOVING CAMERA ............................................................................................................. 56
3.8.4 FIRMWARE UPDATE ................................................................ ................................ ............................ 56
3.8.5 TCP/IP CONFIGURATION ................................................................................................................... 58
3.8.6 SYSTEM TIME ..................................................................................................................................... 63
3.8.7 ALERT NOTIFICATION ........................................................................................................................ 63
3.8.8 SMSC SETTINGS ................................................................................................................................ 64
3.9 CAMERA ............................................................................................................................................... 66
3.10 EVENT MANAGEMENT .......................................................................................................................... 69
3.11 VIEW ................................................................................................ ................................ .................... 71
3.12 E-MAP .................................................................................................................................................. 77
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3.12.1 ADDING E-MAP .............................................................................................................................. 80
3.12.2 EDITING AN E-MAP NAME ............................................................................................................. 83
3.12.3 DELETING E-MAP .......................................................................................................................... 83
3.12.4 EDITING IP CAMERA ON E-MAP .................................................................................................... 84
3.13 USER MANAGEMENT ............................................................................................................................ 85
3.13.1 ROLE MANAGEMENT ..................................................................................................................... 86
3.13.2 GROUP MANAGEMENT ................................................................................................................. 100
3.13.3 USER LIST .................................................................................................................................... 106
3.14 CMS SERVER SETTINGS ..................................................................................................................... 107
3.14.1 DOMAIN SECURITY ................................................................................................ ...................... 107
3.15 LIVE VIEW .......................................................................................................................................... 111
3.15.1 LIVE VIEW PAGE .......................................................................................................................... 117
3.15.2 BOOKMARK .................................................................................................................................. 120
3.15.3 PTZ CAMERA CONTROL .............................................................................................................. 123
3.15.4 AUTO CRUISING ........................................................................................................................... 124
3.15.5 ALARM MODE (ALARM LIST & EVENT LOGS) ............................................................................. 128
3.15.6 E-MAP .......................................................................................................................................... 130
3.15.7 MULTI-MONITOR MODE .............................................................................................................. 133
3.16 PLAYBACK .......................................................................................................................................... 135
3.16.1 VIDEO PLAYBACK PAGE ............................................................................................................... 135
3.16.2 MULTI-VIEW PLAYBACK ............................................................................................................... 143
3.16.3 EXPORTING VIDEO FILE ................................................................................................ .............. 146
CHAPTER 4 SERVER LOG ...................................................................................................................... 149
4.1 EVENT LOG ........................................................................................................................................ 149
4.2 SERVICE LOG ...................................................................................................................................... 150
4.3 SYSTEM LOG ................................................................................................................................ ...... 151
4.4 NVR EVENT LOG ............................................................................................................................... 152
4.5 ONLINE USER ..................................................................................................................................... 153
CHAPTER 5 CMS SERVER MANAGEMENT ....................................................................................... 154
5.1 GENERAL SETTING ............................................................................................................................. 154
5.1.1 SYSTEM ADMINISTRATION ................................................................................................................ 154
5.1.2 DATE AND TIME ................................................................................................................................ 154
5.1.3 DAYLIGHT SAVING TIME................................................................................................................... 156
5.1.4 LANGUAGE ....................................................................................................................................... 157
5.1.5 PASSWORD STRENGTH ...................................................................................................................... 157
5.2 NETWORK SETTING ............................................................................................................................ 158
5.2.1 TCP/IP ............................................................................................................................................. 158
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5.2.2 DDNS ............................................................................................................................................... 160
5.2.3 IPV6 ................................................................................................................................................. 162
5.3 POWER MANAGEMENT ....................................................................................................................... 164
5.4 BACKUP/RESTORE SETTINGS .............................................................................................................. 165
5.5 SYSTEM LOG ................................................................................................................................ ...... 166
5.5.1 SYSTEM EVENT LOG ......................................................................................................................... 166
5.5.2 SYSTEM CONNECTION LOG .............................................................................................................. 166
5.5.3 ON-LINE USER .................................................................................................................................. 167
5.6 FIRMWARE UPDATE ............................................................................................................................ 167
5.6.1 UPDATE FIRMWARE BY WEB ADMINISTRATION PAGE ...................................................................... 167
5.6.2 UPDATE FIRMWARE BY QNAP FINDER ............................................................................................ 169
5.7 RESTORING TO FACTORY DEFAULT ..................................................................................................... 171
5.8 DISK MANAGEMENT ........................................................................................................................... 171
5.8.1 VOLUME MANAGEMENT ................................................................................................................... 171
5.8.2 RAID MANAGEMENT ....................................................................................................................... 174
5.8.3 HDD SMART .................................................................................................................................. 176
5.8.4 ENCRYPTED FILE SYSTEM ................................................................................................................ 176
5.9 SYSTEM STATUS ................................................................................................................................. 179
5.9.1 SYSTEM INFORMATION ..................................................................................................................... 179
5.9.2 RESOURCE MONITOR ....................................................................................................................... 179
CHAPTER 6 TROUBLESHOOTING ...................................................................................................... 183
TECHNICAL SUPPORT ................................ ................................ ................................................................ . 191
GNU - GENERAL PUBLIC LICENSE .......................................................................................................... 192
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Safety Warning
1. This product can operate normally in the temperature of 0ºC–40ºC and relative
humidity of 0%–90%. Please make sure the environment is well-ventilated.
2. The power cord and devices connected to this product must provide correct supply
voltage.
3. Do not place this product in direct sunlight or near chemicals. Make sure the
temperature and humidity of the environment are in optimized level.
4. Unplug the power cord and all connected cables before cleaning. Wipe this product
with a wet towel. Do not use chemical or aerosol to clean this product.
5. Do not place any objects on this product for the server's normal operation and to avoid
overheat.
6. Use the flat head screws in the product package to lock the hard disks in this product
when installing hard disks for proper operation.
7. Do not place this product near any liquid.
8. Do not place this product on any uneven surface to avoid falling off and damage.
9. Make sure the voltage is correct in your location when using this product. If you are not
sure about the voltage, please contact the distributor or the local power supply
company.
10. Do not place any object on the power cord.
11. Do not attempt to repair this product in any occasions. Improper disassembly of the
product may expose you to electric shock or other risks. For any enquiries, please
contact the distributor.
12. The chassis models should only be installed in the server room and maintained by the
authorized server manager or IT administrator. The server room is locked by key or
keycard access and only certified staff is allowed to enter the server room.
Warning:
Danger of explosion if battery is incorrectly replaced. Replace only with the same or
equivalent type recommended by the manufacturer. Dispose of used batteries
according to the manufacturer's instructions.
Do NOT touch the fan inside the system to avoid serious injuries.
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Chapter 1 Introduction
1.1 Overview
The QNAP Central Management System (CMS) is a high performance turnkey solution for
large-scale and multiple-site surveillance projects. The CMS Client is a software utility
designed to manage the QNAP VioStor network video recorders (NVR) and perform live
video monitoring, recording, and playback. The CMS Server supports up to a maximum of
128 multi-server monitoring. Users can monitor up to a maximum of 1024 IP cameras, up
to a maximum of 64 channels per screen. Concurrent independent playbacks and display
controls in four screens are also supported. The CMS Server has the highest compatibility
with the QNAP VioStor NVR series and also supports a variety of brand name IP cameras.
For detailed compatibility list, please refer to:
http://www.qnapsecurity.com/pro_compatibility_camera.asp
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1.2 Hardware Illustration
CMS-2000:
1. One Touch Copy button
2. USB 2.0 (reserved)
3. LED indicators: HDD1, HDD2, LAN, eSATA
4. Power button
5. Power connector
6. Gigabit LAN x 2
7. USB 2.0 x 2 (reserved)
8. Password & network settings reset button
9. K-Lock security slot
10. eSATA(reserved)
11. USB 3.0 x 2 (reserved)
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CMS-4000U-RP:
1. USB 2.0 (reserved)
2. One Touch Copy button
3. LED indicators: HDD1-4, LAN, eSATA
4. Power button
5. Password & network settings reset button
6. Gigabit LAN x 2
7. USB 2.0 x 4 (reserved)
8. USB 3.0 x 2 (reserved)
9. eSATA (reserved)
10. Power Connector
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1.3 Hardware Specification
Model Name
CMS-2000
Number of License
Base: 64, Maximum:1,024
HDD
2 x 3.5” or 2.5” SATA (Hot-swappable and lockable tray)
CPU
Intel 2.13GHz dual-core processor
RAM
1GB
Operating System
Linux Embedded
Ethernet Port
Gigabit Rj-45 Ethernet port x 2
Dimensions
150 (H) x 102 (W) x 216 (D) mm
5.91 (H) x 4.02 (W) x 8.5 (D) inch
Net Weight
1.74 Kg (3.84 lb)
Gross weight
2.92 Kg (6.44 lb)
Temperature
0-40 °C
Relative Humidity
0-95 % R.H.
Power Supply
Input: 100-240V AC, 50/60 Hz
Output: 90W
CMS-2000:
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CMS-4000U-RP:
Model Name
CMS-4000U-RP
Number of License
Base: 64, Maximum:1,024
HDD
4 x 3.5” or 2.5” SATA (Hot-swappable and lockable tray)
CPU
Intel 2.13GHz dual-core processor
RAM
1GB
Operating System
Linux Embedded
Ethernet Port
Gigabit Rj-45 Ethernet port x 2
Dimensions
44 (H) x 439 (W) x 499 (D) mm
1.73 (H) x 17.28 (W) x 19.65 (D) inch
Net Weight
7.63 Kg (16.82 lb)
Gross weight
9.55 Kg (21.05 lb)
Temperature
0-40 °C
Relative Humidity
0-95 % R.H.
Power Supply
Input: 100-240V AC, 50/60 Hz
Output: Redundant 250W
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Chapter 2 Installing CMS Server
For details on product hardware installation, please refer to the “Quick Installation Guide”
(QIG) in the product package.
2.1 Browsing CD-ROM
The CMS installation CD-ROM contains the Quick Start Guide, CMS Client, QNAP Finder, and
the user manual.
Browse the CD-ROM and access the following contents:
Finder: The setup program of the QNAP Finder (for Windows OS).
CMS Client: The main program of the central management and monitoring system.
Manual: The user manual of the QNAP VioStor CMS.
The above contents can also be downloaded at the QNAP Security website
(http://www.qnapsecurity.com).
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2.2 Hard Disk Drive Compatibility List
This product works with popular brands of 2.5-inch and 3.5-inch SATA hard disk drives.
For hard disk compatibility list, please visit the QNAP Security website:
http://www.qnapsecurity.com/pro_compatibility.asp
Note: QNAP disclaims any responsibility for product damage/malfunction or data
loss/recovery due to misuse or improper installation of hard disks in any occasions for any
reasons.
2.3 IP Camera Compatibility List
For information on supported IP Camera models, please visit the QNAP Security website:
http://www.qnapsecurity.com/pro_compatibility_camera.asp
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2.4 Checking System Status
LED
Color
LED Status
Description
System
Status
Red/
Green
Flashes green
and red
alternately
every 0.5 sec
1) A hard drive on the system is being
formatted/initialized.
2) The system firmware is being updated.
3) RAID rebuilding is in process.
4) Online RAID Capacity Expansion is in
process.
5) Online RAID Level Migration is in process.
Red
1) A hard drive is invalid.
2) The disk volume has reached its full
capacity.
3) The disk volume is going to be full.
4) The system fan is out of function.
5) An error occurs when accessing
(read/write) the disk data.
6) A bad sector is detected on the hard drive
7) The system is in degraded read-only mode
(2 member drives fail in a RAID 5 or RAID
6 configuration, the disk data can still be
read).
8) (Hardware self-test error).
Flashes red
every 0.5 sec
The system is in degraded mode (one member
drive fails in RAID 1, RAID 5 or RAID 6
configuration).
Flashes green
every 0.5 sec
1) The system is starting up.
2) The system is not configured.
3) A hard drive is not formatted.
Green
The system is ready.
Off
All the hard drives on the system are in
standby mode.
LAN
Orange
Orange
The system is connected to the network.
Flashes
orange
The system is being accessed from the
network.
HDD (Hard
Drive)
Red/
Green
Flashes red
The hard drive data is being accessed and a
read/write error occurs during the process.
Red
A hard drive read/write error occurs.
Flashes green
The hard drive data is being accessed.
Green
The hard drive can be accessed.
LED Display & System Status Overview
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USB
Blue
Flashes blue
every 0.5 sec
1) A USB device is detected.
2) A USB device is being removed from the
system.
3) The USB device connected to the front
USB port of the system is being accessed.
4) The system data is being copied to the
external USB device.
Blue
The USB device connected to the front USB
port of the system is ready.
Off
1) No USB is detected.
2) The system has finished copying the data
to the USB device connected to the front
USB port of the system.
eSATA†
Orange
Flashes
The eSATA device is being accessed.
Beep sound
No. of Times
Description
Short beep (0.5 sec)
1
1) The system is starting up.
2) The system is being shut down (software
shutdown).
3) The reset button is pressed.
4) The system firmware has been updated.
Short beep (0.5 sec)
3
The system data cannot be copied to the
external device by pressing the auto-backup
button.
Short beep (0.5 sec),
long beep (1.5 sec)
3, every 5 min
The system fan is out of function.
Long beep (1.5 sec)
2
1) The disk volume is going to be full.
2) The disk volume has reached its full
capacity.
3) The hard drives on the system are in
degraded mode.
4) Hard disk rebuilding process starts.
1
1) The system is turned off by force shutdown
(hardware shutdown).
2) The system has been turned on
successfully and is ready.
Beep Alarm (beep alarm can be disabled in “System Tools” > “Hardware Settings”)
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2.5 System Configuration
Setting up the CMS Server
Follow the steps below to install the software of the CMS Server. The following example is
based on the Windows OS.
1. Install the QNAP Finder from the product CD.
2. Run the QNAP Finder. If the QNAP Finder is blocked by the firewall or anti-virus software,
unblock them.
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3. The QNAP Finder will scan for CMS Server(s) that have not been configured on the local
network. The CMS Server can be identified by the model number. Click “Yes” to start
setting up the CMS Server.
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4. Click “OK” to proceed.
5. The default web browser will be opened. Follow the onscreen instructions to configure
the CMS Server.
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6. Click “START INSTALLATION” in the last step.
7. All the installed hard disk drives will be formatted, and all the data will be cleared.
Click “OK” to proceed.
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8. When finished, click “Return to system administration page” to complete the
initialization process for the CMS Server.
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Chapter 3 Installing CMS Client
CPU
Intel Sandy/Ivy bridge series
(To display full HD videos or monitor multiple cameras, i5/i7
or above is recommended.)
Memory
4GB or above
(To display HD videos or monitor multiple cameras, 6GB or
above is recommended.)
Operating System
Windows 7 (64-bit is recommended)
Network Interface
Gigabit Ethernet
Screen Resolution
1920 x 1080
Graphics Card
NVIDIA GeForce GT430 or above
ATI Radeon HD5700 or above
(For multi-monitor mode, NVIDIA GeForce GT640 or above
is recommended.)
After network settings of the CMS Server are configured, please connect the CMS Server to
the network and set up the CMS Client.
Important：Before using the CMS Client, make sure the hard disk drives on the CMS
Server have been properly installed and configured.
3.1 Suggested PC Specification for CMS Client
For optimal system performance, make sure the computer that the CMS Client runs on
fulfills at least the following requirements:
Note: The CMS Client supports Windows 7 64-bit OS and can utilize up to 4GB of RAM.
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3.2 Installing CMS Client
Follow the steps below to install the CMS Client:
1. Run the CMS Client installer from the product CD and click “Next”.
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2. Choose the shortcuts to create and click “Next”.
3. Select the installation directory and click “Install”.
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4. After finishing the installation process, click “Finish”.
3.3 Connecting CMS Client to CMS Server
Follow the steps below to connect the CMS Client to the CMS Server:
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1. Run the CMS Client. Enter the IP address of the CMS Server, the username, password
Select the CMS
Server and click
“Connect”.
and domain (please select the domain from the “Login to” field) and click “OK”. Or, click
“Auto Find” to search for CMS Servers on the local network. Double click a CMS Server
from the list to connect to it or click “Connect” to connect the CMS Server.
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2. Enter the administrator username and password to login and start using the CMS Client.
Default administrator credentials:
username: admin
Password: admin
3.4 Quick Configuration Wizard
If this is the first time the CMS Client is configured, the Quick Configuration Wizard will start
automatically. Please follow the instructions to set up the CMS system.
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