Thank you for choosing QNAP products! This user manual provides description of the
hardware of the Turbo NAS and relevant guideline of certain functions. Please read carefully
and strictly adhere to the instructions of the manual.
This user manual is applicable to the following Turbo NAS models:
TES-1885U, TES-3085U
NOTE
The “Turbo NAS” is hereafter referred to as “NAS”.
The product you purchased may not support certain functions dedicated to specific
models.
All features, functionality, and other product specifications are subject to change
without prior notice or obligation.
Information presented is subject to change without notice.
No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, mechanical, electronic, photocopying,
recording, or otherwise, without prior written permission of QNAP Systems, Inc.
QNAP and the QNAP logo are registered trademarks of QNAP Systems, Inc. Other
products and company names mentioned herein may be the trademarks of their
respective companies.
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DISCLAIMER
In no event shall QNAP Systems, Inc. (QNAP) liability exceed the price paid for the product
from direct, indirect, special, incidental, or consequential damages resulting from the use
of the product, its accompanying software, or its documentation. QNAP makes no warranty
or representation, expressed, implied, or statutory, with respect to its products or the
contents or use of this documentation and all accompanying software, and specifically
disclaims its quality, performance, merchantability, or fitness for any particular purpose.
QNAP reserves the right to revise or update its products, software, or documentation
without obligation to notify any individual or entity.
Note:
Back up your system periodically to avoid any potential data loss. QNAP disclaims any
responsibility of all sorts of data loss or recovery.
Should you return any components of the NAS package for refund or maintenance,
make sure they are carefully packed for shipping. Any form of damages due to
improper packaging will not be compensated.
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Regulatory Notice
FCC Class A Notice
The TES-x85U series complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may
cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency
energy, and if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference, in which case the user will be required to
correct the interference at his own expense.
Modifications: Any modifications made to this device that are not approved by QNAP
Systems, Inc. may void the authority granted to the user by the FCC to operate this
equipment.
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CE NOTICE
The TES-x85U series complies with CE compliance classes A.
RESTRICTED ACCESS LOCATION
This equipment must be only located where both of the following apply:
Only authorized and knowledgeable personnel can access the equipment
Access to the equipment is restricted through the use of lock and key or other means of
security and this access is controlled by those in charge of the location.
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Symbols in this document
Warning
This icon indicates the instructions must be strictly followed. Failure
to do so could result in injury to human body or death.
Caution
This icon indicates the action may lead to disk clearance or loss OR
failure to follow the instructions could result in data damage, disk
damage, or product damage.
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Table of Contents
Table of Contents................................................................................................... 7
Reset button: Press to reset the system settings.
Basic system reset (3 sec)
Press the reset button for 3 seconds, a beep sound will be heard. The following settings are
reset to default:
System administration password: admin
TCP/IP configuration: Obtain the IP address settings automatically via DHCP
TCP/IP configuration: Disable Jumbo Frame
TCP/IP configuration: If port trunking is enabled (dual LAN models only), the port
trunking mode will be reset to “Active Backup (Failover)”.
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System Port: 8080 (system service port)
Security Level: Low (Allow all connections)
VLAN will be disabled.
Service binding: All the NAS services run on all available network interfaces.
Advanced system reset (10 sec)
Press the reset button for 10 seconds; you will hear two beeps at the third and the tenth
seconds. The NAS will reset all the system settings to default as it does by web-based
system reset in “Control Panel” > “System Settings” > “Backup / Restore” > “Restore to
Factory Default” except all the data are reserved. The settings such as the users, user
groups, and the network share folders previously created will be cleared. To retrieve the old
data after the advanced system reset, create the same network share folders on the NAS
and the data will be accessible again.
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Chapter 3. LED and Alarm Buzzer Specifications
3.1 LED
The LED indicators of the NAS indicate the system status and information. When the NAS is
turned on, check the following items to make sure the system status is normal. Note that
the following LED information is applicable only when users have properly installed the hard
drive, and connected the NAS to the network and the power supply.
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LED
Color
LED Status
Description
10 GbE
Green
Green
The 10GbE network expansion card is
installed.
Off
No 10GbE network expansion card is
installed.
System
Status
Red/Green
Flashes green
and red
alternately
every 0.5 sec
1. The hard drive on the NAS is being
formatted.
2. The NAS is being initialized.
3. The system firmware is being
updated.
4. RAID rebuilding is in process.
5. Online RAID capacity expansion is in
process.
6. Online RAID level migration is in
process.
Red
1. The hard drive is invalid.
2. The disk volume has reached its full
capacity.
3. The disk volume is going to be full.
4. The system fan is out of function.
5. An error occurs when accessing
(read/write) the disk data.
6. A bad sector is detected on the hard
drive.
7. The NAS is in degraded read-only
mode (2 member drives fail in a RAID 5
or RAID 6 configuration, the disk data
can still be read).
8. Hardware self-test error.
Flashes red
every 0.5 sec
The NAS is in degraded mode (one
member drive fails in RAID 1, RAID 5 or
RAID 6 configuration).
Flashes green
every 0.5 sec
1. The NAS is starting up.
2. The NAS is not configured.
3. A hard disk drive is not formatted.
Green
The NAS is ready.
Deep flashes of
orange
The NAS is in sleep mode.
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Off
All the hard drives on the NAS are in
standby mode.
LAN
Orange
Orange
The disk data is being accessed from
the network and a read/write error
occurs during the process.
Flashes orange
The NAS is connected to the network.
Storage
Expansion
Port
Status
Orange
Off
No expansion enclosures are detected.
Orange
Expansion enclosures are detected.
HDD
Red/
Green
Flashes red
The NAS is being accessed from the
network.
Red
A hard drive read/write error occurs.
Flashes green
The disk data is being accessed.
Green
The hard drive can be accessed.
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3.2 Beep Alarm
Beep sound
Number of Times
Description
Short beep (0.5 sec)
1
1. The NAS is starting up.
2. The NAS is being shut down
(software shutdown).
3. The user presses the reset button to
reset the NAS.
4. The system firmware has been
updated.
Short beep (0.5 sec)
3
The NAS data cannot be copied to the
external storage device from the front
USB port.
Long beep (1.5 sec)
3, every 5 min
The system fan is out of function.
Long beep (1.5 sec)
2
1. The disk volume is going to be full.
2. The disk volume has reached its full
capacity.
3. The hard drives on the NAS are in
degraded mode.
4. The user starts the hard drive
rebuilding process.
5. A hard drive is plugged in or out.
1
1. The NAS is turned off by force
shutdown (hardware shutdown).
2. The NAS has been turned on and is
ready.
The beep alarm can be disabled in “Control Panel” > “System Settings” > “Hardware”.
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Chapter 4. Upgrade Memory on QNAP Turbo NAS (RAM Module
Installation)
Warning:
The following instructions should only be performed by an authorized or trained
technician.
Strictly adhere to the instructions in this section to install RAM modules in NAS. Failure
to do so could result in property damage, bodily harm or even death.
The TES-x85U series allows users to upgrade the memory in their QNAP NAS devices.
Ensure that the type of RAM is compatible with the NAS before installing. To determine how
much memory is currently in the system, log into QES/QTS as administrator and go to
“Control Panel” > “System Settings” > “System Status” to open the System Status window.
Under System Information, check for System memory or Total memory.
Carefully follow the steps below:
1. Power off the NAS. Wait for device to fully power down.
2. Disconnect power cord(s), network cable(s), and any other cables attached to the
device.
3. Before opening the NAS, wear an antistatic wrist strap and connect the crocodile clamp
to ground to prevent electrostatic discharge from damaging equipment.
4. Loosen the 2 screws on the back of the NAS located on the handle.
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5. Pull the handle outwards to remove the motherboard drawer.
6. Unlock the RAM slot by pressing down on the retention clamps on the sides of the RAM
slot. If replacing RAM, remove existing module from socket.
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7. Install new RAM:
i. Grip the new RAM on the edges to avoid touching contacts or circuitry on the
module.
ii. Line up the notch on the RAM to the break in the slot. Ensure that first RAM module
is inserted into slot 1 (see below for slot positioning).
iii. Set the stick into the slot and apply equal pressure onto both ends of the stick until
the clamps on the side click and fully lock the RAM in.
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8. Slide the motherboard drawer back into the NAS and pull the handle up to close
enclosure and insert screws on the handle.
9. Reconnect all cables back into the NAS.
10. Power on NAS.
11. To verify that the memory module is installed correctly and is recognized by the
operating system, log into QES/QTS as administrator and go to “Control Panel” >
“System Settings” > “System Status” > “System Information” and check for System
memory or Total memory.
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Chapter 5. Expansion Card Installation
Warning:
The following instructions should only be performed by an authorized or trained
technician.
Strictly adhere to the instructions in this section to install PCIe add-in card(s) in NAS.
Failure to do so could result in property damage, bodily harm or even death.
The TES-x85U series provides 4 low-profile PCIe expansion slots so that users can add
functionality to their NAS. Refer to the compatibility list at http://qnap.com/compatibility.
Follow the steps below to install add-in card:
1. Power off the NAS. Wait for device to fully power down.
2. Disconnect power cord(s), network cable(s), and any other cables attached to the
device.
3. Before opening the NAS, wear an antistatic wrist strap and connect the crocodile clamp
to ground to prevent electrostatic discharge from damaging equipment.
4. Loosen the 2 screws on the back of the NAS located on the handle.
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5. Pull the handle outwards to remove the motherboard drawer.
6. Remove screw from the expansion slot cover and detach cover.
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7. Line up the notch on the expansion card to the break in the PCIe slot. Fully insert the
expansion card to the expansion slot. Fasten screw to lock in card.
8. Slide the motherboard drawer back into the NAS and pull the handle up to close
enclosure and insert screws on the handle.
9. Reconnect all cables back into the NAS.
10. Power on NAS.
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Chapter 6. Install and Hot-swap Hard Drives
The TES-x85U series is compatible with 2.5-inch/3.5-inch SAS and SATA hard drives. For
hard drive compatibility list, go to http://www.qnap.com/compatibility.
Caution:
QNAP is not responsible for product damage/malfunction or data loss due to misuse or
improper installation of hard disks.
Note when a hard drive is installed in a QNAP NAS for the first time, the hard drive will
be automatically formatted and all the data on disk will be cleared.
For information on QTS NAS migration, go to docs.qnap.com and check “Migrating from
Old NAS” section.
6.1 Hard Drive Bay Numbering
Identify the hard drive position in the diagram below.
1. TES-1885U (front) bay numbering:
2. TES-1885U (rear) bay numbering:
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TES-1885U
Front
Rear
Supports 3.5-inch SAS/SATA Hard
Drives
Yes
No
Supports 2.5-inch SAS/SATA Hard
Drives
Yes
No
Supports 2.5-inch SSD
Yes
Yes
Supports Hot-swapping Hard Drives
(RAID 1 or above)
Yes
Yes
3. TES-3085U (front) bay numbering:
4. TES-3085U (rear) bay numbering:
The TES-x85U series uses hard drive bays #1-4 on the front or the back of the unit to store
the QES operating system. The user will have the option to select the front or back drives
for the operating system during QES quick setup. The QTS operation system is stored
across all drive members in the NAS.
Note: TES-x85U series supports either the QES or QTS operating system.
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TES-3085U
Front
Rear
Supports 3.5-inch SAS/SATA Hard
Drives
No
No
Supports 2.5-inch SAS/SATA Hard
Drives
Yes
No
Supports 2.5-inch SSD
Yes
Yes
Supports Hot-swapping Hard Drives
(RAID 1 or above)
Yes
Yes
6.2 Install Hard Drives
To install hard drives in NAS, follow the steps below:
1. Unlock drive tray and remove from enclosure.
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2. Install a 3.5" or 2.5" disk drive to the tray.
3. Insert the drive tray into the NAS, close and lock the latch.
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4. To verify that the hard drive has been correctly installed and recognized by the
operating system, log into QES/QTS as administrator and go to “Storage Manager” >
“Storage” > “Disks” or“Disks/VJOB” and confirm the disk is in the System Component or
NAS Host section.
6.3 RAID Recovery - Hot-Swap Hard Drives
The TES-x85U series supports hot-swapping hard drives. When one drive fails in RAID 1/5,
up to two drives fail in RAID 6/RAID 10*/Triple Mirror**, or up to three drives fail in
RAID-TP**, replacing failed drives with a healthy ones will automatically trigger QES/QTS
to rebuild the RAID. Follow the steps below to hot-swap hard drives when drive failures
occur in a RAID configuration. See section 6.2 for detailed instructions on how to install a
new drive.
* One drive each in the RAID 1 pair
** QES only
Follow instructions below for hot-swapping:
1. Log into QES/QTS as administrator and check the storage pool status in “Storage
Manager”> “Storage” > “Storage Space”. There will be a list of all available storage
pools.
2. If one drive fails in RAID 1/5, up to two drives fail in RAID 6/RAID 10*/Triple Mirror**,
or up to three drives fail in RAID-TP**, the storage pool status will be labeled as
“Degraded” and the Volume/RAID group status should be labeled as “Warning”.
3. Go to “Storage Manager” > “Storage” > “Disks” or “Disks/VJBOD” to determine which
disk needs to be replaced.
4. Take out bad drive from NAS enclosure and remove hard drive from tray.
5. Install replacement hard drive onto tray.
Note: the capacity of the new drive must be equal to or greater than the capacity of the old
drive.
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7. Insert tray with hard drive installed into NAS.
Important: Wait for two beeps after removing the faulty hard drive before inserting
replacement drive into NAS. The NAS should also beep twice after replacement hard
drive is installed.
8. The volume should automatically rebuild. Go to “Storage Manager” > “Storage” >
“Storage Space” to confirm.
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6.4 RAID Recovery - Accidentally Removal of Healthy Hard Drive (QTS)
Initial
Status
Status After Healthy
Drive is Removed
Status After Drive is
Re-Inserted and Storage
Pool is Recovered
RAID 0/JBOD
Ready
Not active
Ready
RAID 1/5/6
Ready
Degraded
Rebuilding
RAID 1/5/6
Degraded
Not active
Degraded
The TES-x85U series supports RAID recovery when a healthy drive is unexpectedly
removed from a RAID 1/5/6 during hot-swapping or RAID 0/JBOD configuration in QTS.
Note that RAID 10 does not support this feature.
When a healthy drive is unexpectedly removed from a RAID group, the status of the RAID
will change to “Not active”. To recover from an “Not active” status:
1. Re-insert all hard drives back into the NAS in its original order. This includes any bad
drive(s) that will need to be replaced after recovery.
2. Log into QTS as administrator and go to “Storage Manager”> “Storage”> “Storage
Space”.
3. Double click on the affected Storage Pool to open the Storage Pool Management
window.
4. In the “Storage Pool Management” window, click on the “Manage” button and select
“Recover”.
The process should take about 60 seconds for QTS to complete. When recovery is
completed, the RAID group should be restored to its initial status.
See chart below for RAID status during this process.
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The chart below describes the events of an error when using RAID 5.
RAID 5 (Minimum 3 Disks)
QTS
Standard
One drive fails
Degraded mode (may still read
and write).
Degraded mode (may still read
and write).
One drive fails
and there are bad
sectors found in
the other drive(s)
Read only protect mode (for
immediate data backup & hard
drive replacement).
RAID crash.
2 hard drives fail
RAID crash.
RAID crash.
RAID 6 (Minimum 4 Disks)
QTS
Standard
One or two drives
drive fail
Degraded mode. (may still read
and write).
Degraded mode. (may still read
and write).
Two drives fail
and there are bad
sectors found in
the other drive(s)
Read only protect mode (for
immediate data backup & hard
drive replacement).
RAID crash.
3 hard drives fail
RAID crash.
RAID crash.
The chart below describes the events of an error when using RAID 6.
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Chapter 7. Install Power Supply Unit and Redundant Power
Supply Mode
Note: The following instructions should only be performed by an authorized or trained
technician.
7.1 Replace Power Supply Unit
To replace a failed power supply unit on the TES-x85U series, follow the steps below.
1. Power off the NAS. Wait for device to fully power down.
2. Disconnect power cord(s), network cable(s), and any other cables attached to the
device.
3. Firmly press and hold the orange button on back of PSU towards the black handle. Pull
out power supply by pulling black handle.
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4. Insert new power supply into NAS.
5. Connect the power adaptor and cables to the NAS.
6. Power on NAS.
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7.2 Redundant Power Supply Mode
If two power supply units (PSU) have been installed on the NAS, both PSUs will supply
power to the NAS. Redundant Power Supply Mode is a feature that will alert users of a PSU
failure or power interruption. The NAS will beep and log an error message in the “System
Logs”. Redundant Power Supply Mode can be enabled in QES/QTS under “Control Panel” >
“System Settings” > “Hardware” > “General” > “Enable Redundant Power Supply Mode”. It
is not recommended for uses to enable this feature for only one PSU. This function is
disabled by default.
WARNING: RISK OF ELECTRIC SHOCK
The connectors on the back panel (bracketed parts below) contain high voltage. Do NOT
touch these parts to avoid the risk of electric shock to the maintenance operator.
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Technical Support
QNAP provides dedicated online support and customer service via instant messenger.
Online Support: http://www.qnap.com
Forum: http://forum.qnap.com
Technical Support in the USA and Canada:
Online Support: helpdesk.qnap.com
TEL: +1-909-595-2782 #3
Address: 168 University Parkway, Pomona CA 91768
Service Hours: 06:00-18:00 (GMT-8 08:00 Pacific Time, Monday to Friday)