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QGD-1602P
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QNAP QGD-1602P operation manual

QTS 4.5.x
User Guide
Document Version: 2 10/11/2020
QTS 4.5.x User Guide

Contents

1. Preface
Audience..................................................................................................................................................... 11
Document Conventions...............................................................................................................................11
2. Overview
Accessing the NAS Using a Browser..................................................................................................... 13
Accessing the NAS Using Qfinder Pro................................................................................................... 14
Accessing the NAS Using Qmanager.....................................................................................................14
2-step Verification...................................................................................................................................15
Task Bar..................................................................................................................................................17
Main Menu..............................................................................................................................................25
Desktop.................................................................................................................................................. 27
3. System Settings
Configuring System Administration Settings.......................................................................................... 33
Configuring Time Settings...................................................................................................................... 34
Configuring Daylight Saving Time.......................................................................................................... 35
Configuring Codepage Settings..............................................................................................................36
Configuring Region Settings...................................................................................................................36
Configuring the Login Screen.................................................................................................................36
Configuring the Allow/Deny List..............................................................................................................37
Configuring IP Access Protection...........................................................................................................37
Configuring Account Access Protection................................................................................................. 38
Certificate & Private Key.........................................................................................................................38
Configuring the Password Policy............................................................................................................40
Configuring General Hardware Settings.................................................................................................40
Configuring Audio Alert Settings.............................................................................................................41
Configuring Smart Fan Settings............................................................................................................. 42
Backup Battery Unit (BBU).....................................................................................................................42
Configuring Expansion Cards Settings...................................................................................................43
EuP Mode...............................................................................................................................................43
Wake-on-LAN (WOL)..............................................................................................................................44
Power Recovery..................................................................................................................................... 44
Power Schedule..................................................................................................................................... 44
Firmware Update Requirements.............................................................................................................45
Checking for Live Updates..................................................................................................................... 46
Updating the Firmware Manually............................................................................................................47
Updating the Firmware Using Qfinder Pro..............................................................................................48
Backing Up System Settings.................................................................................................................. 49
1
Restoring System Settings..................................................................................................................... 50
System Reset and Restore to Factory Default....................................................................................... 50
External Device...........................................................................................................................................52
USB Printer.............................................................................................................................................52
Uninterruptible Power Supply (UPS)...................................................................................................... 54
System Status.............................................................................................................................................56
Resource Monitor....................................................................................................................................... 56
4. Privilege Settings
Default Administrator Account................................................................................................................58
Creating a Local User.............................................................................................................................60
Creating Multiple Users.......................................................................................................................... 62
User Account Lists..................................................................................................................................63
Importing Users...................................................................................................................................... 65
Exporting Users......................................................................................................................................66
Modifying User Account Information.......................................................................................................66
Deleting Users........................................................................................................................................68
Home Folders.........................................................................................................................................68
Default User Groups...............................................................................................................................69
Creating a User Group........................................................................................................................... 69
Modifying User Group Information..........................................................................................................70
Deleting User Groups.............................................................................................................................71
Default Shared Folders...........................................................................................................................71
Creating a Shared Folder....................................................................................................................... 72
Editing Shared Folder Properties........................................................................................................... 74
Refreshing a Shared Folder................................................................................................................... 77
Removing Shared Folders......................................................................................................................77
Enabling Daily Updates for Shared Folders........................................................................................... 77
Snapshot Shared Folders.......................................................................................................................77
ISO Shared Folders................................................................................................................................80
Shared Folder Permissions.................................................................................................................... 82
Folder Aggregation.................................................................................................................................85
Shared Folder Encryption.......................................................................................................................88
Shared Folder Access............................................................................................................................ 90
Enabling Quotas.....................................................................................................................................96
Editing Quota Settings............................................................................................................................96
Exporting Quota Settings........................................................................................................................97
Quota Conflicts.......................................................................................................................................97
Active Directory (AD) Authentication...................................................................................................... 98
Azure Active Directory Single Sign-On (SSO)......................................................................................100
LDAP Authentication............................................................................................................................ 102
AD and LDAP Management................................................................................................................. 103
Enabling a Domain Controller...............................................................................................................105
Resetting a Domain Controller............................................................................................................. 106
Default Domain User Accounts............................................................................................................ 106
Creating a Domain User.......................................................................................................................107
Creating Multiple Domain Users...........................................................................................................108
Domain User Account Lists.................................................................................................................. 109
Modifying Domain User Account Information....................................................................................... 110
Deleting Domain Users......................................................................................................................... 111
Domain User Groups............................................................................................................................ 112
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Computers............................................................................................................................................ 113
DNS...................................................................................................................................................... 115
Back Up/Restore...................................................................................................................................118
5. File Station
Overview................................................................................................................................................... 119
About File Station................................................................................................................................. 119
System Requirements.......................................................................................................................... 119
Supported File Formats........................................................................................................................ 119
Parts of the User Interface....................................................................................................................120
Settings.................................................................................................................................................123
File Operations......................................................................................................................................... 126
Uploading a File....................................................................................................................................127
Downloading a File...............................................................................................................................128
Opening a File...................................................................................................................................... 128
Opening Microsoft Word, Excel, and PowerPoint Files Using the Chrome Extension......................... 129
Opening a Text File Using Text Editor.................................................................................................. 129
Viewing a File in Google Docs..............................................................................................................130
Viewing a File in Microsoft Office Online..............................................................................................130
Opening Image Files Using Image2PDF..............................................................................................131
Viewing File Properties.........................................................................................................................131
Modifying File Permissions...................................................................................................................132
Sorting Files..........................................................................................................................................133
Copying a File.......................................................................................................................................133
Moving a File........................................................................................................................................ 134
Renaming a File................................................................................................................................... 135
Deleting a File.......................................................................................................................................136
Restoring a Deleted File.......................................................................................................................136
Mounting an ISO File............................................................................................................................137
Unmounting an ISO File....................................................................................................................... 137
Compressing a File...............................................................................................................................137
Extracting Compressed Files or Folders.............................................................................................. 138
Sharing a File or Folder by Email......................................................................................................... 139
Sharing a File or Folder on a Social Network.......................................................................................141
Sharing a File or Folder Using Share Links..........................................................................................143
Sharing a File or Folder with a NAS User.............................................................................................145
Playing an Audio File............................................................................................................................147
Playing a Video File..............................................................................................................................147
Playing a Video File Using CAYIN MediaSign Player...........................................................................147
Opening a 360-degree Image or Video File......................................................................................... 148
Streaming to a Network Media Player..................................................................................................148
Adding a File to the Transcoding Folder...............................................................................................149
Canceling or Deleting Transcoding...................................................................................................... 150
Viewing Transcode Information............................................................................................................150
Folder Operations..................................................................................................................................... 151
Uploading a Folder............................................................................................................................... 152
Uploading a Folder Using Drag and Drop............................................................................................ 152
Viewing Folder Properties.................................................................................................................... 153
Viewing Storage Information................................................................................................................ 153
Modifying Folder Permissions.............................................................................................................. 154
Viewing Qsync Folders.........................................................................................................................155
Managing Share Links..........................................................................................................................155
Viewing Files and Folders Shared with Me.......................................................................................... 156
Creating a Folder..................................................................................................................................156
Copying a Folder.................................................................................................................................. 157
Creating a Desktop Shortcut................................................................................................................ 157
Adding a Folder to Favorites................................................................................................................ 158
3
Removing a Folder from Favorites....................................................................................................... 158
Compressing a Folder.......................................................................................................................... 159
Deleting a Folder.................................................................................................................................. 159
Creating a Shared Folder..................................................................................................................... 160
Creating a Snapshot Shared Folder.....................................................................................................162
Sharing Space with a New User...........................................................................................................164
Adding a Folder to the Transcoding Folder.......................................................................................... 164
Canceling or Deleting Transcoding...................................................................................................... 165
Locking or Unlocking an Encrypted Shared Folder.............................................................................. 166
Keeping a Folder or a File in Reserved Cache.....................................................................................166
Removing a Folder from Reserved Cache........................................................................................... 167
6. Storage & Snapshots
Storage Global Settings........................................................................................................................170
Disk / Device Global Settings............................................................................................................... 171
Snapshot Global Settings.....................................................................................................................172
Disks.....................................................................................................................................................173
Volumes................................................................................................................................................179
Storage Pools.......................................................................................................................................195
RAID.....................................................................................................................................................202
Self-Encrypting Drives (SEDs)..............................................................................................................211
Expansion Unit Actions.........................................................................................................................218
Expansion Unit Automatic Recovery.................................................................................................... 218
QNAP External RAID Devices..............................................................................................................219
QNAP JBOD Enclosures......................................................................................................................235
Qtier Benefits........................................................................................................................................236
Qtier Requirements.............................................................................................................................. 238
Qtier Creation....................................................................................................................................... 239
Qtier Management................................................................................................................................242
Tiering On Demand.............................................................................................................................. 246
Snapshot Storage Limitations...............................................................................................................246
Snapshot Creation................................................................................................................................247
Snapshot Management........................................................................................................................ 249
Snapshot Data Recovery......................................................................................................................251
Snapshot Clone....................................................................................................................................254
Snapshot Replica................................................................................................................................. 255
Cache Acceleration Requirements.......................................................................................................266
Creating the SSD Cache...................................................................................................................... 267
Expanding the SSD Cache...................................................................................................................268
Configuring SSD Cache Settings......................................................................................................... 269
Cache Missing......................................................................................................................................270
Removing the SSD Cache....................................................................................................................270
External Storage Device Actions..........................................................................................................271
External Storage Disk Actions..............................................................................................................271
External Storage Partition Actions........................................................................................................272
Formatting an External Storage Partition............................................................................................. 272
VJBOD Requirements.......................................................................................................................... 274
VJBOD Limitations............................................................................................................................... 274
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QTS 4.5.x User Guide
VJBOD Automatic Reconnection..........................................................................................................275
VJBOD Creation...................................................................................................................................275
VJBOD Management............................................................................................................................279
VJBOD Cloud........................................................................................................................................... 282
Installation............................................................................................................................................ 282
VJBOD Cloud Volume and LUN Creation............................................................................................ 282
Overview...............................................................................................................................................294
Transfer Resources..............................................................................................................................298
Event Logs............................................................................................................................................299
Licenses............................................................................................................................................... 300
7. iSCSI & Fibre Channel
iSCSI Storage Limits............................................................................................................................ 302
Fibre Channel Storage Limits...............................................................................................................302
QTS LUN Types................................................................................................................................... 303
Creating a Block-Based LUN................................................................................................................303
Creating a File-Based LUN...................................................................................................................305
Getting Started with iSCSI....................................................................................................................307
iSCSI Performance Optimization..........................................................................................................307
iSCSI Storage.......................................................................................................................................308
Remote Disk.........................................................................................................................................317
FC Ports............................................................................................................................................... 319
FC Storage........................................................................................................................................... 322
FC WWPN Aliases............................................................................................................................... 324
Creating a LUN Export Job...................................................................................................................327
Importing a LUN from an Image File.................................................................................................... 328
LUN Import/Export Job Actions............................................................................................................ 330
LUN Import/Export Job Status..............................................................................................................330
8. SSD Profiling Tool
SSD Extra Over-Provisioning............................................................................................................... 331
Creating an SSD Over-Provisioning Test............................................................................................. 331
Test Report Actions.............................................................................................................................. 333
Test Report Information........................................................................................................................ 334
9. Hybrid Backup Sync
Job Actions...........................................................................................................................................338
Job Creation......................................................................................................................................... 338
Running a Job...................................................................................................................................... 374
Stopping a Job......................................................................................................................................374
Viewing a Job Report........................................................................................................................... 374
5
Editing a Job.........................................................................................................................................375
Deleting a Job.......................................................................................................................................375
Services.................................................................................................................................................... 375
Time Machine.......................................................................................................................................375
Rsync Server........................................................................................................................................377
RTRR Server........................................................................................................................................379
USB One Touch Copy.......................................................................................................................... 381
Storage Spaces........................................................................................................................................ 382
Storage Space Creation....................................................................................................................... 383
Editing a Storage Space.......................................................................................................................403
Deleting a Storage Space.....................................................................................................................403
10. Network & Virtual Switch
About Network & Virtual Switch................................................................................................................ 404
Basic and Advanced Mode...................................................................................................................404
Overview...................................................................................................................................................404
Interfaces.................................................................................................................................................. 405
IP Address............................................................................................................................................405
DNS......................................................................................................................................................407
Virtual LANs (VLANs)...........................................................................................................................408
Port Trunking........................................................................................................................................409
System Default Gateway......................................................................................................................410
USB QuickAccess.................................................................................................................................411
Wi-Fi..................................................................................................................................................... 413
Thunderbolt.......................................................................................................................................... 423
Virtual Switches........................................................................................................................................ 424
Creating a Virtual Switch in Basic Mode...............................................................................................425
Creating a Virtual Switch in Advanced Mode....................................................................................... 426
Creating a Virtual Switch in Software-defined Switch Mode.................................................................429
DHCP Server ........................................................................................................................................... 430
Creating a DHCP Server ..................................................................................................................... 430
DHCP Clients....................................................................................................................................... 433
RADVD.................................................................................................................................................434
Route........................................................................................................................................................ 437
Creating a Static Route........................................................................................................................ 437
DDNS........................................................................................................................................................438
Adding a DDNS Service....................................................................................................................... 438
11. Network & File Services
Service Binding.....................................................................................................................................440
Proxy Server.........................................................................................................................................440
Microsoft Networking............................................................................................................................442
Apple Networking................................................................................................................................. 444
NFS Service......................................................................................................................................... 445
Configuring Telnet Connections............................................................................................................445
Configuring SSH Connections..............................................................................................................445
Editing SSH Access Permissions.........................................................................................................446
Configuring SNMP Settings..................................................................................................................446
SNMP Management Information Base (MIB)....................................................................................... 447
UPnP Discovery Service...................................................................................................................... 448
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QTS 4.5.x User Guide
Bonjour................................................................................................................................................. 448
FTP........................................................................................................................................................... 448
Configuring FTP Settings..................................................................................................................... 448
Configuring Advanced FTP Settings.................................................................................................... 449
Network Recycle Bin.................................................................................................................................450
Configuring the Network Recycle Bin...................................................................................................450
Deleting All Files in the Network Recycle Bin.......................................................................................450
Restricting Access to the Network Recycle Bin....................................................................................450
12. myQNAPcloud
Creating a QNAP ID With Email or Phone Number..............................................................................452
Registering a Device to myQNAPcloud................................................................................................453
Installing myQNAPcloud Link............................................................................................................... 454
13. App Center
Left Panel............................................................................................................................................. 460
Toolbar..................................................................................................................................................460
Main Area............................................................................................................................................. 461
Viewing App Information.......................................................................................................................462
Subscribe to an App License................................................................................................................462
Installing an App from App Center........................................................................................................463
Installing an App Manually....................................................................................................................463
Updating an App...................................................................................................................................464
Batch Updating Multiple Apps.............................................................................................................. 464
Enabling or Disabling an App............................................................................................................... 465
Migrating an App.................................................................................................................................. 465
Granting or Denying User Access to an App........................................................................................465
Uninstalling an App...............................................................................................................................466
Adding an App Repository....................................................................................................................466
Configuring App Update Settings......................................................................................................... 467
Digital Signatures................................................................................................................................. 467
Enabling Installation of Apps without Digital Signatures.......................................................................467
14. Licenses
License Types and Plans......................................................................................................................469
Validity Period.......................................................................................................................................469
Software Store......................................................................................................................................470
License Center..................................................................................................................................... 470
License Manager..................................................................................................................................470
7
Activating a License Using QNAP ID....................................................................................................472
Activating a License Using a Product or License Key.......................................................................... 473
Activating a License Using a PAK........................................................................................................ 474
Activating a License Offline.................................................................................................................. 475
License Deactivation.................................................................................................................................476
Deactivating a License Using QNAP ID............................................................................................... 476
Deactivating a License Offline..............................................................................................................477
License Extension.....................................................................................................................................478
Extending a License Using QNAP ID................................................................................................... 479
Extending a License Offline Using an Unused License........................................................................479
Extending a License Offline Using a Product Key................................................................................481
Upgrading a License.................................................................................................................................482
Viewing License Information.....................................................................................................................483
Recovering Licenses................................................................................................................................ 484
Transferring a License to the New QNAP License Server........................................................................484
Deleting a License.................................................................................................................................... 485
15. Multimedia
HybridDesk Station (HD Station).............................................................................................................. 486
Installing HD Station.............................................................................................................................487
Configuring HD Station.........................................................................................................................488
HD Station Applications........................................................................................................................489
Using HD Player in HD Station.............................................................................................................489
DLNA Media Server..................................................................................................................................489
Enabling DLNA Media Server...............................................................................................................489
Configuring DLNA Media Server.......................................................................................................... 490
Media Streaming Add-on.......................................................................................................................... 490
Configuring General Settings............................................................................................................... 491
Configuring Browsing Settings............................................................................................................. 492
Configuring Media Receivers............................................................................................................... 492
Multimedia Console.................................................................................................................................. 493
Overview...............................................................................................................................................493
Content Management...........................................................................................................................493
Indexing................................................................................................................................................494
Thumbnail Generation..........................................................................................................................495
Transcoding..........................................................................................................................................498
Multimedia App Suite............................................................................................................................503
16. QuLog Center
System Event Log................................................................................................................................ 507
System Access Log..............................................................................................................................507
Local System Event Logs.....................................................................................................................508
Local System Access Logs...................................................................................................................511
Online Users.........................................................................................................................................514
Creating a Custom Filter Tab for Local Device Logs............................................................................ 514
Log Settings..........................................................................................................................................517
Log Sender...........................................................................................................................................521
Log Reciever........................................................................................................................................ 523
Sender Devices.................................................................................................................................... 526
Configuring Notification Rule Settings..................................................................................................534
Adding a Log Filter............................................................................................................................... 535
Editing a Log Filter................................................................................................................................536
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QTS 4.5.x User Guide
Removing a Log Filter.......................................................................................................................... 536
17. Notification Center
Overview...................................................................................................................................................538
Notification Queue and History................................................................................................................. 538
Queue...................................................................................................................................................538
History.................................................................................................................................................. 538
Service Account and Device Pairing.........................................................................................................539
Email Notifications................................................................................................................................540
SMS Notifications................................................................................................................................. 542
Instant Messaging Notifications............................................................................................................544
Push Notifications.................................................................................................................................546
System Notification Rules.........................................................................................................................548
Event Notifications................................................................................................................................548
Alert Notifications..................................................................................................................................552
Settings.....................................................................................................................................................555
Enabling Send Notification Data to QNAP............................................................................................556
Disabling Send Notification Center Data to QNAP...............................................................................556
Global Notification Settings.......................................................................................................................557
System Logs............................................................................................................................................. 557
18. Malware Remover
About Malware Remover.......................................................................................................................... 559
Overview...................................................................................................................................................559
Running a Malware Scan..........................................................................................................................559
Running a Scheduled Scan...................................................................................................................... 560
Settings.....................................................................................................................................................560
Configuring Malware Remover.............................................................................................................560
19. Helpdesk
Configuring Settings............................................................................................................................. 562
Submitting a Ticket...............................................................................................................................563
Enabling Remote Support.................................................................................................................... 564
Extending Remote Support.................................................................................................................. 564
Disabling Remote Support....................................................................................................................564
Downloading Logs................................................................................................................................565
Performing an HDD Standby Test........................................................................................................ 565
Performing an HDD Stress Test........................................................................................................... 565
20. Console Management
Enabling SSH on the NAS....................................................................................................................566
Enabling SSH on the NAS Using Qfinder Pro...................................................................................... 566
Accessing Console Management For Windows...................................................................................566
Accessing Console Management for Mac............................................................................................567
9
Rebooting the NAS................................................................................................................................... 574
Rebooting the NAS Into Rescue Mode.................................................................................................574
Rebooting the NAS Into Maintenance Mode........................................................................................ 574
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QTS 4.5.x User Guide

1. Preface

Audience

This document is intended for consumers and storage administrators. This guide assumes that the user has a basic understanding of storage and backup concepts.

Document Conventions

Symbol Description
Notes provide default configuration settings and other supplementary information.
Important notes provide information on required configuration settings and other critical information.
Tips provide recommendations or alternative methods of performing tasks or configuring settings.
Warnings provide information that, when ignored, may result in potential loss, injury, or even death.
Preface 11
QTS 4.5.x User Guide

2. Overview

About QTS

QTS is a Linux-based operating system that runs applications for file management, virtualization, surveillance, multimedia, and other purposes. The optimized kernel and various services efficiently manage system resources, support applications, and protect your data. QTS also has built-in utilities that extend the functionality and improve the performance of the NAS.
The multi-window, multitasking user interface helps you to manage the NAS, user accounts, data, and apps. Out of the box, QTS provides built-in features that allow you to easily store and share files. QTS also contains App Center, which offers additional downloadable applications for customizing the NAS and improving user workflows.

What's New in QTS

Version Major New Features
QTS 4.5.1 • QTS now supports QuLog Center, which replaces System Logs and allows
for centralized log management of system events, system access, and online user status on your devices.
• Hybrid Backup Sync 3 (HBS 3) now replaces Backup Station as the built-in backup application.
• QTS now provides Console Management, a command-line interface that supports log viewing, app management, license activation, and other operations via SSH.
• QTS now supports TL series SAS JBOD enclosures.
• QTS now indicates whether a device supports Intel QuickAssist Technology.
• Virtualization Station now supports live migration. Users can now migrate a running virtual machine while ensuring the continuity of services.
• Storage & Snapshots now supports displaying disk health information for Seagate IronWolf SSDs in Seagate IHM (IronWolf Health Management).
• Added support for joining the NAS (x86 models) to Azure Active Directory Domain Service via site-to-site VPN.
For details on new features and enhancements, go to https://www.qnap.com/en/release-notes/.

Support and Other Resources

QNAP provides the following resources:
Resource URL
Documentation https://download.qnap.com
Compatibility List https://www.qnap.com/compatibility
NAS Migration Compatibility https://www.qnap.com/en/nas-migration
Expansion Unit Compatibility http://www.qnap.com/go/compatibility-expansion
Service Portal https://service.qnap.com
Overview 12
Resource URL
Product Support Status https://www.qnap.com/product/eol.php
Downloads https://download.qnap.com
Community Forum https://forum.qnap.com
QNAP Accessories Store https://shop.qnap.com

NAS Access

Method Description Requirements
Web browser You can access the NAS using any
computer on the same network if you have the following information:
• NAS name (Example: http:// example123/) or IP address
• Logon credentials of a valid user account
• Computer that is connected to the same network as the NAS
• Web browser
QTS 4.5.x User Guide
For details, see Accessing the NAS Using
a Browser.
Qfinder Pro Qfinder Pro is a desktop utility that
enables you to locate and access QNAP NAS devices on a specific network. The utility supports Windows, macOS, Linux, and Chrome OS. For details, see Accessing the NAS Using
Qfinder Pro.
Qmanager Qmanager is a mobile application that
enables administrators to manage and monitor NAS devices on the same network. You can download Qmanager from the Apple App Store and the Google Play Store. For details, see Accessing the NAS Using
Qmanager.
Explorer (Windows) You can map a NAS shared folder as a
network drive to easily access files using Explorer. For details on mapping shared folders, see Mapping a Shared Folder on a
Windows Computer.
Finder (macOS) You can mount a NAS shared folder as a
network drive to easily access files using Finder. For details on mounting shared folders, see Mounting a Shared Folder on a Mac
Computer.
• Computer that is connected to the same network as the NAS
• Web browser
• Qfinder Pro
• Mobile device that is connected to the same network as the NAS
• Qmanager
• Windows computer that is connected to the same network as the NAS
• Qfinder Pro
• Mac computer that is connected to the same network as the NAS
• Qfinder Pro

Accessing the NAS Using a Browser

1. Verify that your computer is connected to the same network as the NAS.
Overview 13
2. Open a web browser on your computer.
3. Type the IP address of the NAS in the address bar.
Tip
If you do not know the IP address of the NAS, you can locate it using Qfinder Pro. For details, see Accessing the NAS Using Qfinder Pro.
The QTS login screen appears.
4. Optional: Log in QTS using HTTPS.
a. Select Secure login.
A confirmation message appears.
b. Click OK.
You will be redirected to the QTS HTTPS login page.
5. Specify your username and password.
6. Click Login.
The QTS desktop appears.
QTS 4.5.x User Guide

Accessing the NAS Using Qfinder Pro

1. Install Qfinder Pro on a computer that is connected to the same network as the NAS.
Tip
To download Qfinder Pro, go to https://www.qnap.com/en/utilities.
2. Open Qfinder Pro. Qfinder Pro automatically searches for all QNAP NAS devices on the network.
3. Locate the NAS in the list, and then double-click the name or IP address. The QTS login screen opens in the default web browser.
4. Specify your username and password.
5. Click Login.
The QTS desktop appears.

Accessing the NAS Using Qmanager

1. Install Qmanager on an Android or iOS device.
Tip
To download Qmanager, go to the Apple App Store or the Google Play Store.
2. Open Qmanager.
3. Tap Add NAS.
Qmanager automatically searches for all QNAP NAS devices on the network.
4. Locate the NAS in the list, and then tap the name or IP address.
5. Specify your username and password.
Overview 14
QTS 4.5.x User Guide
6. Optional: If your mobile device and NAS are not connected to the same subnet, perform one of the following actions.
Action Steps
Add NAS manually a. Tap Add NAS manually.
b. Specify the following information.
• Host name or IP address of the NAS
• Password of the admin account
c. Tap Save.
Sign in using QID a. Tap Sign in QID.
b. Specify the following information.
• Email address that you used to create your QNAP account
• Password of your QNAP account
c. Tap Sign in.
d. Locate the NAS in the list, and then tap the name or IP
address.

2-step Verification

2-step verification enhances the security of user accounts. When the feature is enabled, users are required to specify a six-digit security code in addition to the account credentials during the login process.
To use 2-step verification, you must install an authenticator application on your mobile device. The application must implement verification services using the Time-based One-time Password Algorithm (TOTP). QTS supports Google Authenticator (for Android, iOS, and BlackBerry) and Authenticator (for Windows Phone).
Enabling 2-step Verification
1. Install an authenticator application on your mobile device.
QTS supports the following applications:
• Google Authenticator: Android, iOS, and BlackBerry
• Authenticator: Windows Phone
2. Verify that the system times of the NAS and mobile device are synchronized.
Tip
QNAP recommends connecting to an NTP server to ensure that your NAS follows the Coordinated Universal Time (UTC) standard.
3. In QTS, go to Options > 2-step Verification .
4. Click Get Started. The 2-step Verification window opens.
5. Open the authenticator application on your mobile phone.
Overview 15
QTS 4.5.x User Guide
6. Configure the application by scanning the QR code or specifying the security key displayed in the 2­step Verification window.
7. In the 2-step Verification window, click Next. The Confirm your 2-step verification settings screen appears.
8. Specify the security code generated by the authenticator application.
9. Select an alternative verification method that will be used whenever your mobile device is inaccessible.
Method Steps
Answer a security question. Select one of the options or provide your own security question.
Email a security code. a. Go to Control Panel > Notification Center > Service
Account and Device Pairing > Email .
b. Verify that the SMTP server is correctly configured.
10. Click Finish.
Logging in to QTS Using 2-step Verification
1. Specify your username and password.
2. Specify the security code generated by the authenticator application installed on your mobile device.
3. Optional: If your mobile device is inaccessible, click Verify another way.
4. Specify the answer to the security question.
5. Click Login.
Disabling 2-step Verification
Situation User Action Steps
Users are locked out of their accounts.
Administrators can disable 2­step verification from the Control Panel.
1. Go to Control Panel > Privilege > Users .
2. Identify a locked out user, and then click
.
3. Deselect 2-step Verification.
4. Click OK.
Overview 16
Situation User Action Steps
An administrator is locked out and no other administrators can access the account.

QTS Navigation

Task Bar

An administrator must restore the factory settings.
QTS 4.5.x User Guide
Press the RESET button on the back of the NAS for three seconds. The NAS restores the default administrator password and network settings.
Note
For information on the default admin password, see Backup/
Restore.
Warning
Pressing the RESET button for 10 seconds resets all settings and deletes all data on the NAS.
No. Element Possible User Actions
1 Show Desktop Click the button to minimize or restore all open windows.
2 Main Menu Click the button to open the Main Menu panel on the left side of the
desktop.
3 Search • Type key words to locate settings, applications, and help content.
• Click an entry in the search results to open the application, system utility, or Help Center window. If the application is not yet installed, QTS opens the corresponding download screen in the App Center window.
Tip App or utility search results are classified into Systems, Application, and Help.
4 Volume Control
Important
This feature is only available on models with certain hardware specifications.
Click the button to view the following:
• Media Volume: Click and drag the slider thumb to adjust the audio volume for applications that use the built-in speaker or line-out jack.
• HD Station
• Music Station
• OceanKTV
• Audio Alert Volume: Click and drag the slider thumb to adjust the volume of system audio alerts.
Overview 17
QTS 4.5.x User Guide
No. Element Possible User Actions
5 Background Tasks • Position the mouse pointer over the button to see the number of
background tasks that are running. Examples of background tasks are file backup and multimedia conversion.
• Click the button to see the following details for each background task:
• Task name
• Task description
• Progress (percentage of completion)
• Click to stop a task.
6 External Devices • Position the mouse pointer over the button to view the number of
external storage devices and printers that are connected to the USB and SATA ports on the NAS.
• Click the button to view the details for each connected device.
• Click a listed device to open File Station and view the contents of the device.
7 Event Notifications • Position the mouse pointer over the button to see the number of
recent errors, warnings, and notices.
• Click the button to view the following details for each event:
• Event type
• Description
• Timestamp
• Number of instances
• Click a list entry to view the related utility or application screen. Clicking a warning or error log entry opens the System Event Log window.
• Click More>> to open the System Event Log window.
• Click Clear All to delete all list entries.
8 Options Click your profile picture to open the Options screen.
Overview 18
QTS 4.5.x User Guide
No. Element Possible User Actions
9 [USER_NAME] Click the button to view the last login time and the following menu items:
• Options: Opens the Options window
• Sleep: Keeps the NAS powered on but significantly reduces power consumption
Note
This feature is only available on models with certain hardware specifications.
• Restart: Restarts the NAS
• Shutdown: Shuts down QTS and then powers off the NAS
Tip
You can also power off the NAS using one of the following methods:
• Press and hold the power button for 1.5 seconds.
• Open Qfinder Pro, and then go to Tools > Shut down Device .
• Open Qmanager, and then go to Menu > System Tools > System . Tap Shutdown.
• Logout: Logs the user out of the current session
Overview 19
No. Element Possible User Actions
10 More Click the button to view the following menu items:
• What's New: Opens the What's New window, which displays information on the new features and enhancements available in the installed QTS version
• Help: Displays links to the Quick Start Guide, Virtualization Guide, Help Center, and online tutorials page
• Language: Opens a list of supported languages and allows you to change the language of the operating system
• Desktop Preferences: Opens a list of display modes and allows you to select your preferred mode of displaying the QTS desktop based on your device type
• Help Request: Opens the Helpdesk window
• Data & Privacy: Opens the QNAP Privacy Policy page
QTS 4.5.x User Guide
• About: Displays the following information:
• Operating system
• Hardware model
• Operating system version
• Number of installed drives
• Number of empty drive bays
• System volume name
11 Dashboard Click the button to display the dashboard.
Overview 20
Options
QTS 4.5.x User Guide
No. Tab Possible User Actions
1 Profile • Specify the following optional information:
• Profile picture
• Email address
• Phone number
• Click View to display the System Access Log screen.
• Click Edit login screen to open the Login Screen configuration screen in the Control Panel window.
• Click Apply to save all changes.
2 Wallpaper • Select a wallpaper from the built-in options or upload a photo.
• Click Apply to save all changes.
3 2-step Verification Click Get Started to open the configuration wizard. For details, see
Enabling 2-step Verification.
Overview 21
QTS 4.5.x User Guide
No. Tab Possible User Actions
4 Change Password • Specify the following information to change your password.
• Old password
• New password: Specify a password with a maximum of 64 characters. QNAP recommends using passwords with at least 6 characters.
• Specify an email address to receive a notification email to recover your password if you forgot the password. You need to configure SMTP settings in Notification Center to use this feature.
• Click Apply to save all changes.
5 E-mail Account • Add, edit, and delete email accounts to use when sharing files.
• Click Apply to save all changes.
6 Miscellaneous • Enable the following settings as necessary.
• Auto logout after an idle period: Specify the duration of inactivity after which the user is automatically logged out.
• Warn me when leaving QTS: When enabled, QTS prompts users for confirmation whenever they try to leave the desktop (by clicking the Back button or closing the browser). QNAP recommends enabling this setting.
• Reopen windows when logging back into NAS: When enabled, the current desktop settings (including all open windows) are retained until the next session.
• Show the desktop switching button: When enabled, QTS displays the desktop switching buttons < > on the left and right sides of the desktop.
• Show the link bar on the desktop: When enabled, QTS displays the link bar on the bottom of the desktop.
• Show the Dashboard button: When enabled, QTS displays the button to show the dashboard on the taskbar.
• Show the NAS time on the desktop: When enabled, QTS displays the current NAS time, day, and date at the bottom-right of the desktop.
• Keep Main Menu open after selection: When enabled, QTS keeps the main menu pinned to the desktop after you open it.
• Show a list of actions when external storage devices are detected: When enabled, QTS displays an Autoplay dialog box whenever an external storage device is inserted into a USB or SATA port.
• Click Apply to save all changes.
Overview 22
Dashboard
QTS 4.5.x User Guide
The dashboard opens in the lower right corner of the desktop.
Tip
You can click and drag a section onto any area of the desktop.
No. Section Displayed Information User Actions
1 System
Health
• NAS name
• Uptime (number of days, hours, minutes
Click the heading to open Control Panel > System > System Status > System Information . If disk-related issues occur, click the heading to open Storage & Snapshots.
and seconds)
• Health status
2 Hardware
Information
• System temperature
Click the heading to open Control Panel > System > System Status > Hardware Information .
• CPU fan speed
• System fan speed
3 Resource
Monitor
• CPU usage in %
Click the heading to open Control Panel > System > Resource Monitor > Overview .
• Memory usage in %
• Network upload and download speeds for each adapter.
Overview 23
No. Section Displayed Information User Actions
4 Expansion
Cards
For each expansion card:
Click the heading to open Control Panel > System > Hardware > Expansion Cards .
• Assignment (or "Ready" if unassigned)
• Manufacturer
• Model
• Memory usage
• GPU usage
• Fan speed
• Temperature
5 Disk Health • Number of installed
disks
• Click the heading to open the Disk Health screen in Storage & Snapshots.
QTS 4.5.x User Guide
• Health status of installed disks
• Number of VJBOD disks
• Health status of VJBOD disks
6 Storage For each volume:
• Status
• Used space
• Available space
• Folder size
For each storage pool:
•
Click to switch between disk and NAS information.
• Click a disk name to view the following information for each installed disk:
• Capacity/size
• Temperature
• Health status
• Click Details to open Storage & Snapshots > Overview > Storage .
• Click the heading to open the Storage Resource screen in the Resource Monitor window.
•
Click to switch between volume and storage pool information.
• Status
• Used space
• Available space
• Volume size
7 Online Users • Username
• Session duration
• IP address
Click the heading to open Control Panel > System > QuLog Center > Online Users .
Overview 24
QTS 4.5.x User Guide
No. Section Displayed Information User Actions
8 Scheduled
Tasks
• Task type
Use the filters to view tasks that were executed within a specific period.
• Task summary
• Task name
• Timestamp
• Status
9 News Links to QNAP
announcements
Click the heading to open the relevant pages on the QNAP website.

Main Menu

No. Section Description Possible User Actions
1 NAS
Information
Displays the NAS name and model number.
N/A
Overview 25
QTS 4.5.x User Guide
No. Section Description Possible User Actions
2 System Displays a list of system utilities and other
programs that enable you to manage the
• Open a system utility or application in the QTS desktop
NAS. The following are the default system
• Click a menu item.
utilities:
• Right-click a menu item and then
• Control Panel
select Open.
• Storage & Snapshots
• iSCSI & Fibre Channel
• Users
• Network & Virtual Switch
• myQNAPcloud
• Resource Monitor
• App Center
• Help Center
• Qboost
• HDMI Display Applications
Note
This menu item only appears on models with certain hardware specifications.
3 Applications Displays a list of applications developed
by QNAP or third-party developers. When an app is installed, it is automatically added to the applications list. The following are the default applications:
• Open an application in a new browser tab (only for certain apps)
• Right-click a menu item and then select Open in new browser tab.
• Create a shortcut on the desktop
• Right-click a menu item and then select Create shortcut.
• Click and drag a menu item to the desktop.
• Hybrid Backup Sync 3
• File Station
• Helpdesk
• License Center
• Multimedia Console
• Notification Center
• QTS SSL Certificate
Overview 26

Desktop

QTS 4.5.x User Guide
# Element Description Possible User Actions
1 Wallpaper This is a digital image that is used as a
background for the QTS desktop.
Change the wallpaper in the Options
window. Users can either select from one of the provided wallpapers or upload an image
2 Shortcut icons This opens an app or a utility.
When you install an application, QTS
• Click an icon to open the application window.
automatically creates a shortcut on the desktop. The following are the default shortcuts:
• Control Panel
• Right-click an icon and then select one of the following:
• Open: Opens the application window
• File Station
• Remove: Deletes the icon from
• Storage & Snapshots
• App Center
• Click and drag an icon to another
the desktop
desktop.
• Help Center
3 Desktop This area contains open system utilities
Click < or > to move to another desktop. and applications. The desktop consists of three separate screens.
4 Qboost This enables you to manage and
monitor memory consumption.
• Click or to display the
memory status and open the Qboost panel.
• Click or to hide the memory
status and close the Qboost panel.
Overview 27
QTS 4.5.x User Guide
# Element Description Possible User Actions
5 Recycle Bin This displays the list of files that the
currently active user moved to the Recycle Bin. The following applications provide users a choice between permanently deleting files and moving files to the Recycle Bin.
• Click to open the Recycle Bin
screen in the File Station window.
• Right-click and then select one
of the following:
• File Station
• Music Station
• Photo Station
• Video Station
6 Date and time This displays the date and time that the
user configured during installation of the operating system.
7 Link bar This displays shortcut links to
myQNAPcloud, utility and app download pages, feedback channels, and the Helpdesk.
• Open: Opens the Recycle Bin screen in the File Station window
• Empty All: Permanently deletes files in the Recycle Bin
• Settings: Opens the Network
Recycle Bin screen in the Control Panel window
N/A
Click any of the following buttons:
• : Opens the myQNAPcloud
website in another browser tab
• : Opens the download page for
mobile applications and utilities
•
: Provides links to the QNAP Wiki, QNAP Forum, and Customer Service portal
8 Notifications This notifies the user about important
system events that may or may not require user action. Notifications appear in the lower right corner of the desktop.
• : Opens the Helpdesk utility
Click the notification to open the corresponding utility or app.
Overview 28
QTS 4.5.x User Guide
Qboost
Qboost is a system utility that monitors and enables you to manage memory consumption. It provides the following information:
# Section Description User Actions
1 Memory A graphic showing memory usage on the
NAS.
Click Optimize to clear the buffer memory (block level) and cache memory (file level).
• Blue: Available memory, expressed as a percentage. Available memory is the sum of free memory, buffer memory,
Hover the pointer over the memory widget to see the amount of available memory and free memory in MB, GB, or TB.
cache memory, and other reclaimable memory.
• Green: Free memory, expressed as a percentage. Free memory is memory that is currently unused and unallocated.
2 Junk Files Junk files are unnecessary system files
and files in the Recycle Bin, which consume disk space and memory.
• Click Clear to permanently delete junk files. By default, clicking Clear only deletes unnecessary system files, such as files that the operating system and applications create while performing certain tasks.
• Click to select other types of files
to delete. Select Empty Recycle Bin to include files that were moved to the Recycle Bin by the currently active user.
3 Top 5
Applications by Memory Usage
Top five applications and services that consume the most memory
Click to display all applications and services that can be enabled and disabled from either the Control Panel or the App Center. For details, see Application Management.
Overview 29
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