QNAP QGD-1602P operation manual

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QTS 4.5.x

User Guide

Document Version: 2 10/11/2020

QTS 4.5.x User Guide

Contents
1. Preface
Audience.....................................................................................................................................................	11
Document Conventions...............................................................................................................................	11
2. Overview
About QTS..................................................................................................................................................	12
What's New in QTS.....................................................................................................................................	12
Support and Other Resources....................................................................................................................	12
NAS Access................................................................................................................................................	13
Accessing the NAS Using a Browser.....................................................................................................	13
Accessing the NAS Using Qfinder Pro...................................................................................................	14
Accessing the NAS Using Qmanager.....................................................................................................	14
2-step Verification...................................................................................................................................	15
QTS Navigation..........................................................................................................................................	17
Task Bar..................................................................................................................................................	17
Main Menu..............................................................................................................................................	25
Desktop..................................................................................................................................................	27
Getting Started............................................................................................................................................	31
3. System Settings
General Settings.........................................................................................................................................	33
Configuring System Administration Settings..........................................................................................	33
Configuring Time Settings......................................................................................................................	34
Configuring Daylight Saving Time..........................................................................................................	35
Configuring Codepage Settings..............................................................................................................	36
Configuring Region Settings...................................................................................................................	36
Configuring the Login Screen.................................................................................................................	36
Security.......................................................................................................................................................	36
Configuring the Allow/Deny List..............................................................................................................	37
Configuring IP Access Protection...........................................................................................................	37
Configuring Account Access Protection.................................................................................................	38
Certificate & Private Key.........................................................................................................................	38
Configuring the Password Policy............................................................................................................	40
Hardware....................................................................................................................................................	40
Configuring General Hardware Settings.................................................................................................	40
Configuring Audio Alert Settings.............................................................................................................	41
Configuring Smart Fan Settings.............................................................................................................	42
Backup Battery Unit (BBU).....................................................................................................................	42
Configuring Expansion Cards Settings...................................................................................................	43
Power..........................................................................................................................................................	43
EuP Mode...............................................................................................................................................	43
Wake-on-LAN (WOL)..............................................................................................................................	44
Power Recovery.....................................................................................................................................	44
Power Schedule.....................................................................................................................................	44
Firmware Update........................................................................................................................................	45
Firmware Update Requirements.............................................................................................................	45
Checking for Live Updates.....................................................................................................................	46
Updating the Firmware Manually............................................................................................................	47
Updating the Firmware Using Qfinder Pro..............................................................................................	48
Backup/Restore..........................................................................................................................................	49
Backing Up System Settings..................................................................................................................	49

Restoring System Settings.....................................................................................................................	50
System Reset and Restore to Factory Default.......................................................................................	50
External Device...........................................................................................................................................	52
USB Printer.............................................................................................................................................	52
Uninterruptible Power Supply (UPS)......................................................................................................	54
System Status.............................................................................................................................................	56
Resource Monitor.......................................................................................................................................	56
4. Privilege Settings
Users...........................................................................................................................................................	58
Default Administrator Account................................................................................................................	58
Creating a Local User.............................................................................................................................	60
Creating Multiple Users..........................................................................................................................	62
User Account Lists..................................................................................................................................	63
Importing Users......................................................................................................................................	65
Exporting Users......................................................................................................................................	66
Modifying User Account Information.......................................................................................................	66
Deleting Users........................................................................................................................................	68
Home Folders.........................................................................................................................................	68
User Groups................................................................................................................................................	69
Default User Groups...............................................................................................................................	69
Creating a User Group...........................................................................................................................	69
Modifying User Group Information..........................................................................................................	70
Deleting User Groups.............................................................................................................................	71
Shared Folders...........................................................................................................................................	71
Default Shared Folders...........................................................................................................................	71
Creating a Shared Folder.......................................................................................................................	72
Editing Shared Folder Properties...........................................................................................................	74
Refreshing a Shared Folder...................................................................................................................	77
Removing Shared Folders......................................................................................................................	77
Enabling Daily Updates for Shared Folders...........................................................................................	77
Snapshot Shared Folders.......................................................................................................................	77
ISO Shared Folders................................................................................................................................	80
Shared Folder Permissions....................................................................................................................	82
Folder Aggregation.................................................................................................................................	85
Shared Folder Encryption.......................................................................................................................	88
Shared Folder Access............................................................................................................................	90
Quota..........................................................................................................................................................	95
Enabling Quotas.....................................................................................................................................	96
Editing Quota Settings............................................................................................................................	96
Exporting Quota Settings........................................................................................................................	97
Quota Conflicts.......................................................................................................................................	97
Domain Security.........................................................................................................................................	97
Active Directory (AD) Authentication......................................................................................................	98
Azure Active Directory Single Sign-On (SSO)......................................................................................	100
LDAP Authentication............................................................................................................................	102
AD and LDAP Management.................................................................................................................	103
Domain Controller.....................................................................................................................................	105
Enabling a Domain Controller...............................................................................................................	105
Resetting a Domain Controller.............................................................................................................	106
Default Domain User Accounts............................................................................................................	106
Creating a Domain User.......................................................................................................................	107
Creating Multiple Domain Users...........................................................................................................	108
Domain User Account Lists..................................................................................................................	109
Modifying Domain User Account Information.......................................................................................	110
Deleting Domain Users.........................................................................................................................	111
Domain User Groups............................................................................................................................	112

	QTS 4.5.x User Guide
Computers............................................................................................................................................	113
DNS......................................................................................................................................................	115
Back Up/Restore...................................................................................................................................	118
5. File Station
Overview...................................................................................................................................................	119
About File Station.................................................................................................................................	119
System Requirements..........................................................................................................................	119
Supported File Formats........................................................................................................................	119
Parts of the User Interface....................................................................................................................	120
Settings.................................................................................................................................................	123
File Operations.........................................................................................................................................	126
Uploading a File....................................................................................................................................	127
Downloading a File...............................................................................................................................	128
Opening a File......................................................................................................................................	128
Opening Microsoft Word, Excel, and PowerPoint Files Using the Chrome Extension.........................	129
Opening a Text File Using Text Editor..................................................................................................	129
Viewing a File in Google Docs..............................................................................................................	130
Viewing a File in Microsoft Office Online..............................................................................................	130
Opening Image Files Using Image2PDF..............................................................................................	131
Viewing File Properties.........................................................................................................................	131
Modifying File Permissions...................................................................................................................	132
Sorting Files..........................................................................................................................................	133
Copying a File.......................................................................................................................................	133
Moving a File........................................................................................................................................	134
Renaming a File...................................................................................................................................	135
Deleting a File.......................................................................................................................................	136
Restoring a Deleted File.......................................................................................................................	136
Mounting an ISO File............................................................................................................................	137
Unmounting an ISO File.......................................................................................................................	137
Compressing a File...............................................................................................................................	137
Extracting Compressed Files or Folders..............................................................................................	138
Sharing a File or Folder by Email.........................................................................................................	139
Sharing a File or Folder on a Social Network.......................................................................................	141
Sharing a File or Folder Using Share Links..........................................................................................	143
Sharing a File or Folder with a NAS User.............................................................................................	145
Playing an Audio File............................................................................................................................	147
Playing a Video File..............................................................................................................................	147
Playing a Video File Using CAYIN MediaSign Player...........................................................................	147
Opening a 360-degree Image or Video File.........................................................................................	148
Streaming to a Network Media Player..................................................................................................	148
Adding a File to the Transcoding Folder...............................................................................................	149
Canceling or Deleting Transcoding......................................................................................................	150
Viewing Transcode Information............................................................................................................	150
Folder Operations.....................................................................................................................................	151
Uploading a Folder...............................................................................................................................	152
Uploading a Folder Using Drag and Drop............................................................................................	152
Viewing Folder Properties....................................................................................................................	153
Viewing Storage Information................................................................................................................	153
Modifying Folder Permissions..............................................................................................................	154
Viewing Qsync Folders.........................................................................................................................	155
Managing Share Links..........................................................................................................................	155
Viewing Files and Folders Shared with Me..........................................................................................	156
Creating a Folder..................................................................................................................................	156
Copying a Folder..................................................................................................................................	157
Creating a Desktop Shortcut................................................................................................................	157
Adding a Folder to Favorites................................................................................................................	158

Removing a Folder from Favorites.......................................................................................................	158
Compressing a Folder..........................................................................................................................	159
Deleting a Folder..................................................................................................................................	159
Creating a Shared Folder.....................................................................................................................	160
Creating a Snapshot Shared Folder.....................................................................................................	162
Sharing Space with a New User...........................................................................................................	164
Adding a Folder to the Transcoding Folder..........................................................................................	164
Canceling or Deleting Transcoding......................................................................................................	165
Locking or Unlocking an Encrypted Shared Folder..............................................................................	166
Keeping a Folder or a File in Reserved Cache.....................................................................................	166
Removing a Folder from Reserved Cache...........................................................................................	167
6. Storage & Snapshots
QTS Flexible Volume Architecture............................................................................................................	169
Global Settings.........................................................................................................................................	170
Storage Global Settings........................................................................................................................	170
Disk / Device Global Settings...............................................................................................................	171
Snapshot Global Settings.....................................................................................................................	172
Storage.....................................................................................................................................................	173
Disks.....................................................................................................................................................	173
Volumes................................................................................................................................................	179
Storage Pools.......................................................................................................................................	195
RAID.....................................................................................................................................................	202
Self-Encrypting Drives (SEDs)..............................................................................................................	211
Expansion Units........................................................................................................................................	217
Expansion Unit Actions.........................................................................................................................	218
Expansion Unit Automatic Recovery....................................................................................................	218
QNAP External RAID Devices..............................................................................................................	219
QNAP JBOD Enclosures......................................................................................................................	235
Qtier..........................................................................................................................................................	236
Qtier Benefits........................................................................................................................................	236
Qtier Requirements..............................................................................................................................	238
Qtier Creation.......................................................................................................................................	239
Qtier Management................................................................................................................................	242
Tiering On Demand..............................................................................................................................	246
Snapshots.................................................................................................................................................	246
Snapshot Storage Limitations...............................................................................................................	246
Snapshot Creation................................................................................................................................	247
Snapshot Management........................................................................................................................	249
Snapshot Data Recovery......................................................................................................................	251
Snapshot Clone....................................................................................................................................	254
Snapshot Replica.................................................................................................................................	255
Cache Acceleration...................................................................................................................................	266
Cache Acceleration Requirements.......................................................................................................	266
Creating the SSD Cache......................................................................................................................	267
Expanding the SSD Cache...................................................................................................................	268
Configuring SSD Cache Settings.........................................................................................................	269
Cache Missing......................................................................................................................................	270
Removing the SSD Cache....................................................................................................................	270
External Storage.......................................................................................................................................	271
External Storage Device Actions..........................................................................................................	271
External Storage Disk Actions..............................................................................................................	271
External Storage Partition Actions........................................................................................................	272
Formatting an External Storage Partition.............................................................................................	272
VJBOD (Virtual JBOD)..............................................................................................................................	273
VJBOD Requirements..........................................................................................................................	274
VJBOD Limitations...............................................................................................................................	274

	QTS 4.5.x User Guide
VJBOD Automatic Reconnection..........................................................................................................	275
VJBOD Creation...................................................................................................................................	275
VJBOD Management............................................................................................................................	279
VJBOD Cloud...........................................................................................................................................	282
Installation............................................................................................................................................	282
VJBOD Cloud Volume and LUN Creation............................................................................................	282
Overview...............................................................................................................................................	294
Transfer Resources..............................................................................................................................	298
Event Logs............................................................................................................................................	299
Licenses...............................................................................................................................................	300
7. iSCSI & Fibre Channel
Storage Limits...........................................................................................................................................	302
iSCSI Storage Limits............................................................................................................................	302
Fibre Channel Storage Limits...............................................................................................................	302
iSCSI & Fibre Channel Global Settings....................................................................................................	302
LUNs.........................................................................................................................................................	302
QTS LUN Types...................................................................................................................................	303
Creating a Block-Based LUN................................................................................................................	303
Creating a File-Based LUN...................................................................................................................	305
iSCSI.........................................................................................................................................................	306
Getting Started with iSCSI....................................................................................................................	307
iSCSI Performance Optimization..........................................................................................................	307
iSCSI Storage.......................................................................................................................................	308
Remote Disk.........................................................................................................................................	317
Fibre Channel...........................................................................................................................................	319
FC Ports...............................................................................................................................................	319
FC Storage...........................................................................................................................................	322
FC WWPN Aliases...............................................................................................................................	324
LUN Import/Export....................................................................................................................................	326
Creating a LUN Export Job...................................................................................................................	327
Importing a LUN from an Image File....................................................................................................	328
LUN Import/Export Job Actions............................................................................................................	330
LUN Import/Export Job Status..............................................................................................................	330
8. SSD Profiling Tool
SSD Over-Provisioning.............................................................................................................................	331
SSD Extra Over-Provisioning...............................................................................................................	331
SSD Over-Provisioning Tests...................................................................................................................	331
Creating an SSD Over-Provisioning Test.............................................................................................	331
Review......................................................................................................................................................	332
Test Reports..............................................................................................................................................	333
Test Report Actions..............................................................................................................................	333
Test Report Information........................................................................................................................	334
Settings.....................................................................................................................................................	334
9. Hybrid Backup Sync
About Hybrid Backup Sync.......................................................................................................................	335
Configuring HBS 3 Settings......................................................................................................................	335
Overview...................................................................................................................................................	336
Jobs..........................................................................................................................................................	337
Job Actions...........................................................................................................................................	338
Job Creation.........................................................................................................................................	338
Running a Job......................................................................................................................................	374
Stopping a Job......................................................................................................................................	374
Viewing a Job Report...........................................................................................................................	374

Editing a Job.........................................................................................................................................	375
Deleting a Job.......................................................................................................................................	375
Services....................................................................................................................................................	375
Time Machine.......................................................................................................................................	375
Rsync Server........................................................................................................................................	377
RTRR Server........................................................................................................................................	379
USB One Touch Copy..........................................................................................................................	381
Storage Spaces........................................................................................................................................	382
Storage Space Creation.......................................................................................................................	383
Editing a Storage Space.......................................................................................................................	403
Deleting a Storage Space.....................................................................................................................	403
10. Network & Virtual Switch
About Network & Virtual Switch................................................................................................................	404
Basic and Advanced Mode...................................................................................................................	404
Overview...................................................................................................................................................	404
Interfaces..................................................................................................................................................	405
IP Address............................................................................................................................................	405
DNS......................................................................................................................................................	407
Virtual LANs (VLANs)...........................................................................................................................	408
Port Trunking........................................................................................................................................	409
System Default Gateway......................................................................................................................	410
USB QuickAccess.................................................................................................................................	411
Wi-Fi.....................................................................................................................................................	413
Thunderbolt..........................................................................................................................................	423
Virtual Switches........................................................................................................................................	424
Creating a Virtual Switch in Basic Mode...............................................................................................	425
Creating a Virtual Switch in Advanced Mode.......................................................................................	426
Creating a Virtual Switch in Software-defined Switch Mode.................................................................	429
DHCP Server ...........................................................................................................................................	430
Creating a DHCP Server .....................................................................................................................	430
DHCP Clients.......................................................................................................................................	433
RADVD.................................................................................................................................................	434
Route........................................................................................................................................................	437
Creating a Static Route........................................................................................................................	437
DDNS........................................................................................................................................................	438
Adding a DDNS Service.......................................................................................................................	438
11. Network & File Services
Network Access........................................................................................................................................	440
Service Binding.....................................................................................................................................	440
Proxy Server.........................................................................................................................................	440
Service Ports............................................................................................................................................	441
Win/Mac/NFS............................................................................................................................................	442
Microsoft Networking............................................................................................................................	442
Apple Networking.................................................................................................................................	444
NFS Service.........................................................................................................................................	445
Telnet/SSH................................................................................................................................................	445
Configuring Telnet Connections............................................................................................................	445
Configuring SSH Connections..............................................................................................................	445
Editing SSH Access Permissions.........................................................................................................	446
SNMP........................................................................................................................................................	446
Configuring SNMP Settings..................................................................................................................	446
SNMP Management Information Base (MIB).......................................................................................	447
Service Discovery.....................................................................................................................................	448
UPnP Discovery Service......................................................................................................................	448

	QTS 4.5.x User Guide
Bonjour.................................................................................................................................................	448
FTP...........................................................................................................................................................	448
Configuring FTP Settings.....................................................................................................................	448
Configuring Advanced FTP Settings....................................................................................................	449
Network Recycle Bin.................................................................................................................................	450
Configuring the Network Recycle Bin...................................................................................................	450
Deleting All Files in the Network Recycle Bin.......................................................................................	450
Restricting Access to the Network Recycle Bin....................................................................................	450
12. myQNAPcloud
Getting Started..........................................................................................................................................	452
Account Setup..........................................................................................................................................	452
Creating a QNAP ID With Email or Phone Number..............................................................................	452
Registering a Device to myQNAPcloud................................................................................................	453
Installing myQNAPcloud Link...............................................................................................................	454
Overview...................................................................................................................................................	454
Configuring Port Forwarding.....................................................................................................................	455
Configuring DDNS Settings......................................................................................................................	455
Restarting DDNS Service.........................................................................................................................	456
Configuring Published Services................................................................................................................	456
Enabling myQNAPcloud Link....................................................................................................................	457
Configuring Device Access Controls........................................................................................................	457
Installing an SSL Certificate......................................................................................................................	458
13. App Center
Overview...................................................................................................................................................	460
Left Panel.............................................................................................................................................	460
Toolbar..................................................................................................................................................	460
Main Area.............................................................................................................................................	461
App Operations.........................................................................................................................................	462
Viewing App Information.......................................................................................................................	462
Subscribe to an App License................................................................................................................	462
Installing an App from App Center........................................................................................................	463
Installing an App Manually....................................................................................................................	463
Updating an App...................................................................................................................................	464
Batch Updating Multiple Apps..............................................................................................................	464
Enabling or Disabling an App...............................................................................................................	465
Migrating an App..................................................................................................................................	465
Granting or Denying User Access to an App........................................................................................	465
Uninstalling an App...............................................................................................................................	466
App Center Settings..................................................................................................................................	466
Adding an App Repository....................................................................................................................	466
Configuring App Update Settings.........................................................................................................	467
Digital Signatures.................................................................................................................................	467
Enabling Installation of Apps without Digital Signatures.......................................................................	467
14. Licenses
About QNAP Licenses..............................................................................................................................	469
License Types and Plans......................................................................................................................	469
Validity Period.......................................................................................................................................	469
License Portals and Utility........................................................................................................................	470
Software Store......................................................................................................................................	470
License Center.....................................................................................................................................	470
License Manager..................................................................................................................................	470
Buying a License Using QNAP ID............................................................................................................	471
License Activation.....................................................................................................................................	471

Activating a License Using QNAP ID....................................................................................................	472
Activating a License Using a Product or License Key..........................................................................	473
Activating a License Using a PAK........................................................................................................	474
Activating a License Offline..................................................................................................................	475
License Deactivation.................................................................................................................................	476
Deactivating a License Using QNAP ID...............................................................................................	476
Deactivating a License Offline..............................................................................................................	477
License Extension.....................................................................................................................................	478
Extending a License Using QNAP ID...................................................................................................	479
Extending a License Offline Using an Unused License........................................................................	479
Extending a License Offline Using a Product Key................................................................................	481
Upgrading a License.................................................................................................................................	482
Viewing License Information.....................................................................................................................	483
Recovering Licenses................................................................................................................................	484
Transferring a License to the New QNAP License Server........................................................................	484
Deleting a License....................................................................................................................................	485
15. Multimedia
HybridDesk Station (HD Station)..............................................................................................................	486
Installing HD Station.............................................................................................................................	487
Configuring HD Station.........................................................................................................................	488
HD Station Applications........................................................................................................................	489
Using HD Player in HD Station.............................................................................................................	489
DLNA Media Server..................................................................................................................................	489
Enabling DLNA Media Server...............................................................................................................	489
Configuring DLNA Media Server..........................................................................................................	490
Media Streaming Add-on..........................................................................................................................	490
Configuring General Settings...............................................................................................................	491
Configuring Browsing Settings.............................................................................................................	492
Configuring Media Receivers...............................................................................................................	492
Multimedia Console..................................................................................................................................	493
Overview...............................................................................................................................................	493
Content Management...........................................................................................................................	493
Indexing................................................................................................................................................	494
Thumbnail Generation..........................................................................................................................	495
Transcoding..........................................................................................................................................	498
Multimedia App Suite............................................................................................................................	503
16. QuLog Center
Overview...................................................................................................................................................	507
System Event Log................................................................................................................................	507
System Access Log..............................................................................................................................	507
Local Device Logs....................................................................................................................................	508
Local System Event Logs.....................................................................................................................	508
Local System Access Logs...................................................................................................................	511
Online Users.........................................................................................................................................	514
Creating a Custom Filter Tab for Local Device Logs............................................................................	514
Log Settings..........................................................................................................................................	517
QuLog Service..........................................................................................................................................	521
Log Sender...........................................................................................................................................	521
Log Reciever........................................................................................................................................	523
Sender Devices....................................................................................................................................	526
Notification Settings..................................................................................................................................	534
Configuring Notification Rule Settings..................................................................................................	534
Adding a Log Filter...............................................................................................................................	535
Editing a Log Filter................................................................................................................................	536

	QTS 4.5.x User Guide
Removing a Log Filter..........................................................................................................................	536
17. Notification Center
Overview...................................................................................................................................................	538
Notification Queue and History.................................................................................................................	538
Queue...................................................................................................................................................	538
History..................................................................................................................................................	538
Service Account and Device Pairing.........................................................................................................	539
Email Notifications................................................................................................................................	540
SMS Notifications.................................................................................................................................	542
Instant Messaging Notifications............................................................................................................	544
Push Notifications.................................................................................................................................	546
System Notification Rules.........................................................................................................................	548
Event Notifications................................................................................................................................	548
Alert Notifications..................................................................................................................................	552
Settings.....................................................................................................................................................	555
Enabling Send Notification Data to QNAP............................................................................................	556
Disabling Send Notification Center Data to QNAP...............................................................................	556
Global Notification Settings.......................................................................................................................	557
System Logs.............................................................................................................................................	557
18. Malware Remover
About Malware Remover..........................................................................................................................	559
Overview...................................................................................................................................................	559
Running a Malware Scan..........................................................................................................................	559
Running a Scheduled Scan......................................................................................................................	560
Settings.....................................................................................................................................................	560
Configuring Malware Remover.............................................................................................................	560
19. Helpdesk
Overview...................................................................................................................................................	562
Configuring Settings.............................................................................................................................	562
Help Request............................................................................................................................................	562
Submitting a Ticket...............................................................................................................................	563
Remote Support........................................................................................................................................	564
Enabling Remote Support....................................................................................................................	564
Extending Remote Support..................................................................................................................	564
Disabling Remote Support....................................................................................................................	564
Diagnostic Tool.........................................................................................................................................	565
Downloading Logs................................................................................................................................	565
Performing an HDD Standby Test........................................................................................................	565
Performing an HDD Stress Test...........................................................................................................	565
20. Console Management
Enabling Secure Shell (SSH)....................................................................................................................	566
Enabling SSH on the NAS....................................................................................................................	566
Enabling SSH on the NAS Using Qfinder Pro......................................................................................	566
Accessing Console Management.............................................................................................................	566
Accessing Console Management For Windows...................................................................................	566
Accessing Console Management for Mac............................................................................................	567
Logging In to Console Management.........................................................................................................	567
Managing Existing Applications................................................................................................................	567
Activating or Deactivating a License.........................................................................................................	569
Sorting System Logs.................................................................................................................................	570
Showing Network Settings........................................................................................................................	573
Restoring or Reinitializing the NAS...........................................................................................................	573

Rebooting the NAS...................................................................................................................................	574
Rebooting the NAS Into Rescue Mode.................................................................................................	574
Rebooting the NAS Into Maintenance Mode........................................................................................	574

QTS 4.5.x User Guide

1. Preface

Audience

This document is intended for consumers and storage administrators. This guide assumes that the user has a basic understanding of storage and backup concepts.

Document Conventions

Symbol	Description
	Notes provide default configuration settings and other supplementary
	information.

	Important notes provide information on required configuration settings and other
	critical information.

	Tips provide recommendations or alternative methods of performing tasks or
	configuring settings.

	Warnings provide information that, when ignored, may result in potential loss,
	injury, or even death.

Preface 11

QTS 4.5.x User Guide

2. Overview

About QTS

QTS is a Linux-based operating system that runs applications for file management, virtualization, surveillance, multimedia, and other purposes. The optimized kernel and various services efficiently manage system resources, support applications, and protect your data. QTS also has built-in utilities that extend the functionality and improve the performance of the NAS.

The multi-window, multitasking user interface helps you to manage the NAS, user accounts, data, and apps. Out of the box, QTS provides built-in features that allow you to easily store and share files. QTS also contains App Center, which offers additional downloadable applications for customizing the NAS and improving user workflows.

What's New in QTS

Version		Major New Features
QTS 4.5.1	•	QTS now supports QuLog Center, which replaces System Logs and allows
		for centralized log management of system events, system access, and
		online user status on your devices.
	•	Hybrid Backup Sync 3 (HBS 3) now replaces Backup Station as the built-in
		backup application.
	•	QTS now provides Console Management, a command-line interface that
		supports log viewing, app management, license activation, and other
		operations via SSH.
	•	QTS now supports TL series SAS JBOD enclosures.
	•	QTS now indicates whether a device supports Intel QuickAssist Technology.
	•	Virtualization Station now supports live migration. Users can now migrate a
		running virtual machine while ensuring the continuity of services.
	•	Storage & Snapshots now supports displaying disk health information for
		Seagate IronWolf SSDs in Seagate IHM (IronWolf Health Management).
	•	Added support for joining the NAS (x86 models) to Azure Active Directory
		Domain Service via site-to-site VPN.

For details on new features and enhancements, go to https://www.qnap.com/en/release-notes/.

Support and Other Resources

QNAP provides the following resources:

Resource	URL
Documentation	https://download.qnap.com

Compatibility List	https://www.qnap.com/compatibility

NAS Migration Compatibility	https://www.qnap.com/en/nas-migration

Expansion Unit Compatibility	http://www.qnap.com/go/compatibility-expansion

Service Portal	https://service.qnap.com

Overview 12

QTS 4.5.x User Guide

Resource	URL
Product Support Status	https://www.qnap.com/product/eol.php

Downloads	https://download.qnap.com

Community Forum	https://forum.qnap.com

QNAP Accessories Store	https://shop.qnap.com

NAS Access

Method		Description		Requirements
Web browser	You can access the NAS using any		•	Computer that is connected to the
	computer on the same network if you			same network as the NAS
	have the following information:		•	Web browser
	•	NAS name (Example: http://	•	Web browser
	•	NAS name (Example: http://
		example123/) or IP address
	•	Logon credentials of a valid user
		account
	For details, see Accessing the NAS Using
	a Browser.

Qfinder Pro	Qfinder Pro is a desktop utility that		•	Computer that is connected to the
	enables you to locate and access QNAP			same network as the NAS
	NAS devices on a specific network. The		•	Web browser
	utility supports Windows, macOS, Linux,		•	Web browser
	and Chrome OS.		•	Qfinder Pro
	For details, see Accessing the NAS Using		•	Qfinder Pro
	For details, see Accessing the NAS Using
	Qfinder Pro.

Qmanager	Qmanager is a mobile application that		•	Mobile device that is connected to the
	enables administrators to manage and			same network as the NAS
	monitor NAS devices on the same		•	Qmanager
	network.		•	Qmanager
	You can download Qmanager from the
	Apple App Store and the Google Play
	Store.
	For details, see Accessing the NAS Using
	Qmanager.

Explorer (Windows)	You can map a NAS shared folder as a		•	Windows computer that is connected
	network drive to easily access files using			to the same network as the NAS
	Explorer.		•	Qfinder Pro
	For details on mapping shared folders,		•	Qfinder Pro
	see Mapping a Shared Folder on a
	Windows Computer.
Finder (macOS)	You can mount a NAS shared folder as a		•	Mac computer that is connected to
	network drive to easily access files using			the same network as the NAS
	Finder.		•	Qfinder Pro
	For details on mounting shared folders,		•	Qfinder Pro
	see Mounting a Shared Folder on a Mac
	Computer.

Accessing the NAS Using a Browser

1. Verify that your computer is connected to the same network as the NAS.

Overview 13

QTS 4.5.x User Guide

2.Open a web browser on your computer.

3.Type the IP address of the NAS in the address bar.

Tip

If you do not know the IP address of the NAS, you can locate it using Qfinder Pro.

For details, see Accessing the NAS Using Qfinder Pro.

The QTS login screen appears.

4.Optional: Log in QTS using HTTPS.

a.Select Secure login.

A confirmation message appears.

b.Click OK.

You will be redirected to the QTS HTTPS login page.

5.Specify your username and password.

6.Click Login.

The QTS desktop appears.

Accessing the NAS Using Qfinder Pro

1. Install Qfinder Pro on a computer that is connected to the same network as the NAS.

Tip

To download Qfinder Pro, go to https://www.qnap.com/en/utilities.

2.Open Qfinder Pro.

Qfinder Pro automatically searches for all QNAP NAS devices on the network.

3.Locate the NAS in the list, and then double-click the name or IP address. The QTS login screen opens in the default web browser.

4.Specify your username and password.

5.Click Login.

The QTS desktop appears.

Accessing the NAS Using Qmanager

1. Install Qmanager on an Android or iOS device.

Tip

To download Qmanager, go to the Apple App Store or the Google Play Store.

2.Open Qmanager.

3.Tap Add NAS.

Qmanager automatically searches for all QNAP NAS devices on the network.

4.Locate the NAS in the list, and then tap the name or IP address.

5.Specify your username and password.

Overview 14

QTS 4.5.x User Guide

6.Optional: If your mobile device and NAS are not connected to the same subnet, perform one of the following actions.

Action		Steps
Add NAS manually	a. Tap Add NAS manually.
	b. Specify the following information.
	•	Host name or IP address of the NAS
	•	Password of the admin account
	c. Tap Save.

Sign in using QID	a. Tap Sign in QID.
	b. Specify the following information.
	•	Email address that you used to create your QNAP
		account
	•	Password of your QNAP account
	c. Tap Sign in.
	d. Locate the NAS in the list, and then tap the name or IP
	address.

2-step Verification

2-step verification enhances the security of user accounts. When the feature is enabled, users are required to specify a six-digit security code in addition to the account credentials during the login process.

To use 2-step verification, you must install an authenticator application on your mobile device. The application must implement verification services using the Time-based One-time Password Algorithm (TOTP). QTS supports Google Authenticator (for Android, iOS, and BlackBerry) and Authenticator (for Windows Phone).

Enabling 2-step Verification

1.Install an authenticator application on your mobile device. QTS supports the following applications:

•Google Authenticator: Android, iOS, and BlackBerry

•Authenticator: Windows Phone

2.Verify that the system times of the NAS and mobile device are synchronized.

Tip

QNAP recommends connecting to an NTP server to ensure that your NAS follows the Coordinated Universal Time (UTC) standard.

3.In QTS, go to Options > 2-step Verification .

4.Click Get Started.

The 2-step Verification window opens.

5.Open the authenticator application on your mobile phone.

Overview 15

QTS 4.5.x User Guide

6.Configure the application by scanning the QR code or specifying the security key displayed in the 2- step Verification window.

7.In the 2-step Verification window, click Next.

The Confirm your 2-step verification settings screen appears.

8.Specify the security code generated by the authenticator application.

9.Select an alternative verification method that will be used whenever your mobile device is inaccessible.

Method	Steps
Answer a security question.	Select one of the options or provide your own security question.

Email a security code.	a. Go to Control Panel > Notification Center > Service
	Account and Device Pairing > Email .
	b. Verify that the SMTP server is correctly configured.
10. Click Finish.

Logging in to QTS Using 2-step Verification

1.Specify your username and password.

2.Specify the security code generated by the authenticator application installed on your mobile device.

3.Optional: If your mobile device is inaccessible, click Verify another way.

4.Specify the answer to the security question.

5.Click Login.

Disabling 2-step Verification

Situation	User Action		Steps
Users are locked out of their	Administrators can disable 2-	1.	Go to Control Panel > Privilege >
accounts.	step verification from the		Users .
	Control Panel.	2.	Identify a locked out user, and then click
		2.	Identify a locked out user, and then click
			.
		3.	Deselect 2-step Verification.
		4.	Click OK.

Overview 16

QTS 4.5.x User Guide

Situation	User Action		Steps
An administrator is locked out	An administrator must restore	Press the RESET button on the back of the
and no other administrators	the factory settings.	NAS for three seconds.
can access the account.		The NAS restores the default administrator
		password and network settings.
			Note
			Note
			For information on the default
			admin password, see Backup/
			Restore.
			Warning
			Warning
			Pressing the RESET button for 10
			seconds resets all settings and
			deletes all data on the NAS.

QTS Navigation

Task Bar

No.		Element				Possible User Actions
1	Show Desktop		Click the button to minimize or restore all open windows.
2	Main Menu		Click the button to open the Main Menu panel on the left side of the
			desktop.
3	Search		•	Type key words to locate settings, applications, and help content.
			•	Click an entry in the search results to open the application, system
				utility, or Help Center window.
				If the application is not yet installed, QTS opens the corresponding
				download screen in the App Center window.
						Tip
						Tip
						App or utility search results are classified into Systems,
						Application, and Help.

4	Volume Control		Click the button to view the following:
		Important	•	Media Volume: Click and drag the slider thumb to adjust the audio
		Important	•
		This feature is		volume for applications that use the built-in speaker or line-out jack.
		only available			•	HD Station
		on models with			•	HD Station
		on models with
		certain			•	Music Station
		hardware			•	Music Station
		hardware
		specifications.			• OceanKTV
			•	Audio Alert Volume: Click and drag the slider thumb to adjust the
				volume of system audio alerts.

Overview 17

QTS 4.5.x User Guide

No.	Element			Possible User Actions
5	Background Tasks	•	Position the mouse pointer over the button to see the number of
			background tasks that are running. Examples of background tasks
			are file backup and multimedia conversion.
		•	Click the button to see the following details for each background
			task:
			•	Task name
			•	Task description
			•	Progress (percentage of completion)
		•	Click to stop a task.

6	External Devices	•	Position the mouse pointer over the button to view the number of
			external storage devices and printers that are connected to the USB
			and SATA ports on the NAS.
		•	Click the button to view the details for each connected device.
		•	Click a listed device to open File Station and view the contents of the
			device.
7	Event Notifications	•	Position the mouse pointer over the button to see the number of
			recent errors, warnings, and notices.
		•	Click the button to view the following details for each event:
			•	Event type
			•	Description
			•	Timestamp
			•	Number of instances
		•	Click a list entry to view the related utility or application screen.
			Clicking a warning or error log entry opens the System Event Log
			window.
		•	Click More>> to open the System Event Log window.
		•	Click Clear All to delete all list entries.

8	Options	Click your profile picture to open the Options screen.

Overview 18

QTS 4.5.x User Guide

No.	Element				Possible User Actions
9	[USER_NAME]	Click the button to view the last login time and the following menu items:
		•	Options: Opens the Options window
		•	Sleep: Keeps the NAS powered on but significantly reduces power
			consumption
					Note
					Note
					This feature is only available on models with certain
					hardware specifications.
		•	Restart: Restarts the NAS
		•	Shutdown: Shuts down QTS and then powers off the NAS
					Tip
					Tip
					You can also power off the NAS using one of the
					following methods:
				•	Press and hold the power button for 1.5 seconds.
				•	Open Qfinder Pro, and then go to Tools > Shut down Device .
				•	Open Qmanager, and then go to Menu > System Tools >
					System . Tap Shutdown.
		•	Logout: Logs the user out of the current session

Overview 19

QTS 4.5.x User Guide

No.	Element			Possible User Actions
10	More	Click the button to view the following menu items:
		•	What's New: Opens the What's New window, which displays
			information on the new features and enhancements available in the
			installed QTS version
		•	Help: Displays links to the Quick Start Guide, Virtualization Guide,
			Help Center, and online tutorials page
		•	Language: Opens a list of supported languages and allows you to
			change the language of the operating system
		•	Desktop Preferences: Opens a list of display modes and allows
			you to select your preferred mode of displaying the QTS desktop
			based on your device type
		•	Help Request: Opens the Helpdesk window
		•	Data & Privacy: Opens the QNAP Privacy Policy page
		•	About: Displays the following information:
			•	Operating system
			•	Hardware model
			•	Operating system version
			•	Number of installed drives
			•	Number of empty drive bays
			• System volume name

11	Dashboard	Click the button to display the dashboard.

Overview 20

QTS 4.5.x User Guide

Options

No.	Tab			Possible User Actions
1	Profile	•	Specify the following optional information:
			•	Profile picture
			•	Email address
			• Phone number
		•	Click View to display the System Access Log screen.
		•	Click Edit login screen to open the Login Screen configuration
			screen in the Control Panel window.
		•	Click Apply to save all changes.

2	Wallpaper	•	Select a wallpaper from the built-in options or upload a photo.
		•	Click Apply to save all changes.

3	2-step Verification	Click Get Started to open the configuration wizard. For details, see
		Enabling 2-step Verification.

Overview 21

				QTS 4.5.x User Guide

No.	Tab			Possible User Actions
4	Change Password	•	Specify the following information to change your password.
			•	Old password
			•	New password: Specify a password with a maximum of 64
				characters. QNAP recommends using passwords with at least 6
				characters.
		•	Specify an email address to receive a notification email to recover
			your password if you forgot the password.
			You need to configure SMTP settings in Notification Center to use
			this feature.
		•	Click Apply to save all changes.

5	E-mail Account	•	Add, edit, and delete email accounts to use when sharing files.
		•	Click Apply to save all changes.

6	Miscellaneous	•	Enable the following settings as necessary.
			•	Auto logout after an idle period: Specify the duration of
				inactivity after which the user is automatically logged out.
			•	Warn me when leaving QTS: When enabled, QTS prompts
				users for confirmation whenever they try to leave the desktop
				(by clicking the Back button or closing the browser). QNAP
				recommends enabling this setting.
			•	Reopen windows when logging back into NAS: When
				enabled, the current desktop settings (including all open
				windows) are retained until the next session.
			•	Show the desktop switching button: When enabled, QTS
				displays the desktop switching buttons < > on the left and right
				sides of the desktop.
			•	Show the link bar on the desktop: When enabled, QTS
				displays the link bar on the bottom of the desktop.
			•	Show the Dashboard button: When enabled, QTS displays
				the button to show the dashboard on the taskbar.
			•	Show the NAS time on the desktop: When enabled, QTS
				displays the current NAS time, day, and date at the bottom-right
				of the desktop.
			•	Keep Main Menu open after selection: When enabled, QTS
				keeps the main menu pinned to the desktop after you open it.
			•	Show a list of actions when external storage devices are
				detected: When enabled, QTS displays an Autoplay dialog box
				whenever an external storage device is inserted into a USB or
				SATA port.
		•	Click Apply to save all changes.

Overview 22

QTS 4.5.x User Guide

Dashboard

The dashboard opens in the lower right corner of the desktop.

Tip

You can click and drag a section onto any area of the desktop.

No.	Section	Displayed Information		User Actions
1	System	•	NAS name	Click the heading to open Control Panel > System >
	Health	•	Uptime (number of	System Status > System Information .
		•	Uptime (number of	If disk-related issues occur, click the heading to open
			days, hours, minutes	Storage & Snapshots.
			and seconds)
		•	Health status

2	Hardware	•	System temperature	Click the heading to open Control Panel > System >
	Information	• CPU fan speed		System Status > Hardware Information .
		• CPU fan speed
		•	System fan speed

3	Resource	•	CPU usage in %	Click the heading to open Control Panel > System >
	Monitor	• Memory usage in %		Resource Monitor > Overview .
		• Memory usage in %
		•	Network upload and
			download speeds for
			each adapter.

Overview 23

QTS 4.5.x User Guide

No.	Section	Displayed Information					User Actions
4	Expansion	For each expansion card:		Click the heading to open Control Panel > System >
	Cards	•	Assignment (or "Ready"	Hardware > Expansion Cards .
		•	Assignment (or "Ready"
			if unassigned)
		•	Manufacturer
		•	Model
		• Memory usage
		• GPU usage
		•	Fan speed
		•	Temperature

5	Disk Health	•	Number of installed	•	Click the heading to open the Disk Health screen in
			disks		Storage & Snapshots.
		•	Health status of	•	Click		to switch between disk and NAS
			installed disks		information.
		•	Number of VJBOD	•	Click a disk name to view the following information
			disks		for each installed disk:
		•	Health status of VJBOD		•	Capacity/size
			disks		•	Temperature
					•	Temperature
					•	Health status
				•	Click Details to open Storage & Snapshots >
					Overview > Storage .
6	Storage	For each volume:		•	Click the heading to open the Storage Resource
		•	Status		screen in the Resource Monitor window.
		•	Status	•	Click		to switch between volume and storage pool
		•	Used space	•	Click		to switch between volume and storage pool
		•	Used space		information.
		•	Available space
		•	Folder size
		For each storage pool:
		•	Status
		•	Used space
		•	Available space
		•	Volume size

7	Online Users	•	Username	Click the heading to open Control Panel > System >
		•	Session duration	QuLog Center > Online Users .
		•	Session duration
		•	IP address

Overview 24

QTS 4.5.x User Guide

No.	Section	Displayed Information		User Actions
8	Scheduled	•	Task type	Use the filters to view tasks that were executed within a
	Tasks	•	Task summary	specific period.
		•	Task summary
		•	Task name
		•	Timestamp
		•	Status

9	News	Links to QNAP		Click the heading to open the relevant pages on the
		announcements		QNAP website.

Main Menu

No.	Section	Description	Possible User Actions
1	NAS	Displays the NAS name and model	N/A
	Information	number.

Overview 25

							QTS 4.5.x User Guide

No.	Section			Description			Possible User Actions
2	System	Displays a list of system utilities and other			• Open a system utility or application in
		programs that enable you to manage the				the QTS desktop
		NAS.				•	Click a menu item.
		The following are the default system				•	Click a menu item.
		utilities:				•	Right-click a menu item and then
						•	Right-click a menu item and then
		•	Control Panel				select Open.
		•	Storage & Snapshots		•	Open an application in a new browser
		•	iSCSI & Fibre Channel			tab (only for certain apps)
		•	iSCSI & Fibre Channel			•	Right-click a menu item and then
						•	Right-click a menu item and then
		•	Users				select Open in new browser tab.
		•	Network & Virtual Switch		•	Create a shortcut on the desktop
		•	myQNAPcloud			•	Right-click a menu item and then
		•	Resource Monitor				select Create shortcut.
		•	Resource Monitor			•	Click and drag a menu item to the
		•	App Center			•	Click and drag a menu item to the
		•	App Center				desktop.
		•	Help Center
		•	Qboost
		•	HDMI Display Applications
				Note
				Note
				This menu item only appears on
				models with certain hardware
				specifications.

3	Applications	Displays a list of applications developed
		by QNAP or third-party developers.
		When an app is installed, it is
		automatically added to the applications
		list.
		The following are the default applications:
		•	Hybrid Backup Sync 3
		•	File Station
		•	Helpdesk
		•	License Center
		•	Multimedia Console
		•	Notification Center
		•	QTS SSL Certificate

Overview 26

QTS 4.5.x User Guide

Desktop

#	Element		Description			Possible User Actions
1	Wallpaper	This is a digital image that is used as a		Change the wallpaper in the Options
		background for the QTS desktop.		window.
		Users can either select from one of the
		provided wallpapers or upload an image
2	Shortcut icons	This opens an app or a utility.		•	Click an icon to open the application
		When you install an application, QTS			window.
		automatically creates a shortcut on the		•	Right-click an icon and then select
		desktop. The following are the default		•	Right-click an icon and then select
		shortcuts:			one of the following:
		•	Control Panel		•	Open: Opens the application
		•	File Station			window
		•	File Station		•	Remove: Deletes the icon from
					•	Remove: Deletes the icon from
		•	Storage & Snapshots			the desktop
		•	App Center	•	Click and drag an icon to another
		•	Help Center		desktop.
		•	Help Center

3	Desktop	This area contains open system utilities		Click < or > to move to another desktop.
		and applications. The desktop consists
		of three separate screens.

4	Qboost	This enables you to manage and		•	Click		or	to display the
		monitor memory consumption.			memory status and open the
					memory status and open the
					Qboost panel.
				•	Click		or	to hide the memory
					status and close the Qboost panel.

Overview 27

QTS 4.5.x User Guide

#	Element		Description			Possible User Actions
5	Recycle Bin	This displays the list of files that the		•	Click		to open the Recycle Bin
		currently active user moved to the			screen in the File Station window.
		Recycle Bin.			screen in the File Station window.
		Recycle Bin.
		The following applications provide users		•	Right-click			and then select one
		a choice between permanently deleting		•	Right-click			and then select one
		files and moving files to the Recycle Bin.			of the following:
		•	File Station		•	Open: Opens the Recycle Bin
		•	Music Station			screen in the File Station
		•	Music Station			window
		•	Photo Station		•	Empty All: Permanently
		•	Video Station			deletes files in the Recycle Bin
		•	Video Station		•	Settings: Opens the Network
					•	Settings: Opens the Network
						Recycle Bin screen in the
						Control Panel window
6	Date and time	This displays the date and time that the		N/A
		user configured during installation of the
		operating system.

7	Link bar	This displays shortcut links to		Click any of the following buttons:
		myQNAPcloud, utility and app download		•
		pages, feedback channels, and the		•		: Opens the myQNAPcloud
		Helpdesk.				: Opens the myQNAPcloud
		Helpdesk.			website in another browser tab
					website in another browser tab
				•		: Opens the download page for
						: Opens the download page for
					mobile applications and utilities
				•		: Provides links to the QNAP
						: Provides links to the QNAP
					Wiki, QNAP Forum, and Customer
					Service portal
				•		: Opens the Helpdesk utility
						: Opens the Helpdesk utility

8	Notifications	This notifies the user about important		Click the notification to open the
		system events that may or may not		corresponding utility or app.
		require user action. Notifications appear
		in the lower right corner of the desktop.

Overview 28

QTS 4.5.x User Guide

Qboost

Qboost is a system utility that monitors and enables you to manage memory consumption. It provides the following information:

#	Section		Description			User Actions
1	Memory	A graphic showing memory usage on the		Click Optimize to clear the buffer memory
		NAS.		(block level) and cache memory (file
		•	Blue: Available memory, expressed as	level).
		•	Blue: Available memory, expressed as	Hover the pointer over the memory widget
			a percentage. Available memory is the	to see the amount of available memory
			sum of free memory, buffer memory,	and free memory in MB, GB, or TB.
			cache memory, and other reclaimable
			memory.
		•	Green: Free memory, expressed as a
			percentage. Free memory is memory
			that is currently unused and
			unallocated.

2	Junk Files	Junk files are unnecessary system files		•	Click Clear to permanently delete junk
		and files in the Recycle Bin, which			files.
		consume disk space and memory.			By default, clicking Clear only deletes
					unnecessary system files, such as
					files that the operating system and
					applications create while performing
					certain tasks.
				•	Click	to select other types of files
					to delete.
					Select Empty Recycle Bin to include
					files that were moved to the Recycle
					Bin by the currently active user.

3	Top 5	Top five applications and services that		Click		to display all applications and
	Applications	consume the most memory		Click		to display all applications and
	Applications	consume the most memory		services that can be enabled and disabled
	by Memory			services that can be enabled and disabled
	by Memory			from either the Control Panel or the App
	Usage			from either the Control Panel or the App
	Usage			Center.
				Center.
				For details, see Application Management.

Overview 29

+ 545 hidden pages

QNAP QGD-1602P operation manual

Contents

1. Preface

Audience

Document Conventions

2. Overview

About QTS

What's New in QTS

Support and Other Resources

NAS Access

Accessing the NAS Using a Browser

Accessing the NAS Using Qfinder Pro

Accessing the NAS Using Qmanager

2-step Verification

Enabling 2-step Verification

Logging in to QTS Using 2-step Verification

Disabling 2-step Verification

QTS Navigation

Task Bar

Options

Dashboard

Main Menu

Desktop

Qboost