QNAP GM-1002 operation manual
GM-1000
GM-1001
GM-1002
User Guide
Document Version: 1
01/07/2020
GM-1000 User Guide
Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About the GM-1000...................................................................................................................................... 4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 7
Components................................................................................................................................................. 7
Enclosure..................................................................................................................................................7
Node.......................................................................................................................................................14
Drive Numbering.....................................................................................................................................18
Safety Information.......................................................................................................................................19
Installation Requirements........................................................................................................................... 20
Setting Up the NAS.....................................................................................................................................21
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 22
Removing a Node...................................................................................................................................22
Installing a Node.....................................................................................................................................23
Drive Installation.....................................................................................................................................24
Installing Expansion Cards.....................................................................................................................32
Replacing Memory Modules...................................................................................................................35
Hot-swapping Redundant Power Supply Units.......................................................................................37
Installing Expansion Units...................................................................................................................... 38
QuTS hero Installation................................................................................................................................ 42
Installing QuTS hero Using Qfinder Pro................................................................................................. 43
Installing QuTS hero Using the Cloud Key.............................................................................................44
4. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 47
Hot-swapping Failed Drives........................................................................................................................47
Support and Other Resources.................................................................................................................... 47
5. Glossary
Cloud Key................................................................................................................................................... 49
myQNAPcloud Link.....................................................................................................................................49
myQNAPcloud............................................................................................................................................ 49
myQNAPcloud ID........................................................................................................................................49
Qfinder Pro................................................................................................................................................. 49
QuTS hero.................................................................................................................................................. 49
6. Notices
Limited Warranty.........................................................................................................................................50
Disclaimer................................................................................................................................................... 50
BSMI Notice................................................................................................................................................50
CE Notice....................................................................................................................................................51
FCC Notice................................................................................................................................................. 51
SJ/T 11364-2006.........................................................................................................................................51
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VCCI Notice................................................................................................................................................ 52
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GM-1000 User Guide
1. Preface
About This Guide
This guide provides information on the QNAP GM-1000 NAS and step-by-step instructions on installing the
hardware. It also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for storage administrators. This guide assumes that the user is knowledgeable
and qualified to install, maintain, and troubleshoot issues involving servers, server components, and storage
systems. This guide also assumes that the user is trained to recognize hazards, including the appropriate
actions the user needs to take to prevent personal injury and damage to data and property.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing tasks or
configuring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
Preface 3
GM-1000 User Guide
2. Product Overview
This chapter provides basic information about the QNAP device.
About the GM-1000
The GM-1000 is a ZFS NAS designed to provide efficient data backup and hybrid cloud solutions for
enterprises. The dual NAS comprises two replaceable nodes, where the GM-1001 has a 3.6 GHz for each
CPU base frequency and the GM-1002 has a 3.4 for each CPU base frequency. The enclosure also contains
sixteen 3.5-inch drive bays where a single node controls eight SATA drives on the front, two U.2 and SATA
drives on the back, and two NVMe M.2 SSDs on the system board. Each node is equipped with two 2.5
Gigabit Ethernet ports and two 10 Gigabit Ethernet ports, making the GM-1000 ideal for bandwidthdemanding applications.
Hardware Specifications
Warning
• If your QNAP product has hardware defects, return the product to QNAP or a QNAPauthorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third-party
invalidates the warranty.
• QNAP is not responsible for any damage or data loss caused by unauthorized
modifications and installation of unsupported third-party applications.
• For details, see the QNAP Warranty Terms and Conditions.
Tip
Model specifications are subject to change without prior notice. To see the latest
specifications, go to https://www.qnap.com.
Note
• The hardware specifications table is separated into components found on the
enclosure, the node, and the system.
• The components presented in the node applies to a single node.
Ordering P/N Enclosure Node CPU Memory
GM-1001 1 x TEC-2N16-770W 2 x TNS-h1083X-
E2234-8G
GM-1002 2 x TNS-h1083X-
E2236-16G
Component GM-1001 GM-1002
Enclosure
Name TEC-2N16-770W
Storage
Intel® Xeon®
E-2234
Intel® Xeon®
E-2236
8 GB
16 GB
Product Overview 4
Component GM-1001 GM-1002
Drive bays 16 x 3.5-inch SATA 6 Gbps
Note
One node controls eight drives.
Drive compatibility 3.5-inch bays:
• 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
Interface
Buttons • Power
• OLED
Others
Power supply unit 2 x 770W, 100-240V AC, 50-60 Hz
Node
GM-1000 User Guide
Note
The components in this section apply to a single node.
Name TNS-h1083X-E2234-8G TNS-h1083X-E2236-16G
Processor
CPU Intel® Xeon® E-2234 Intel® Xeon® E-2236
Frequency 4-core 3.6 GHz base/4.8 GHz
burst
6-core 3.4 GHz base/4.8 GHz
burst
Architecture x86 64-bit
Encryption engine AES-NI
Memory
Pre-installed memory 8 GB RAM: 2 x 4 GB UDIMM
DDR4
16 GB RAM: 2 x 8 GB UDIMM
DDR4
Memory slots 4 x Long-DIMM DDR4
Important
• Use only QNAP memory modules to maintain
system performance and stability. For NAS
devices with more than one memory slot, use
QNAP modules with identical specifications.
• Using unsupported modules may degrade
performance, cause errors, or prevent the
operating system from starting.
Storage
Maximum memory 128 GB RAM: 4 x 32 GB
Flash memory 5 GB (dual-boot OS protection)
Product Overview 5
Component GM-1001 GM-1002
Drive bays 2 x 2.5-inch U.2 PCIe NVMe and SATA 6 Gbps
Drive compatibility 2.5-inch bays:
• 2.5-inch SATA solid-state drives
• 2.5-inch U.2 NVMe Gen3 x4 solid-state drives
M.2 SSD slots 2 x M.2 Gen 3 x2 NVMe
Tip
You can install an M.2 SSD expansion card in the
PCIe slot.
M.2 SSD form factor 2280
Network
10 Gigabit Ethernet ports 2 x 10GbE SFP+
Note
The interface has two SmartNIC ports per node.
GM-1000 User Guide
2.5 Gigabit Ethernet
2 x 2.5GbE RJ45
ports
Note
This port provides 2.5 Gbps, 1 Gbps, 100 Mbps,
and 10 Mbps network connection speeds.
Wake-on-LAN Yes
External I/O Ports & Expansion Slots
PCIe slots • 1 x PCIe 3.0 x4
• 1 x PCIe 3.0 x8
Tip
For the list of compatible expansion cards, go to
https://www.qnap.com/compatibility.
USB ports 4 x USB 3.2 Gen 2 (10 Gbps) Type-A
Interface
Buttons • Power
• Reset
Others
System battery CR2032 lithium battery (3V, 225 mAh)
Fans 3 x 60 mm, 12V DC
System
Dimensions
Dimensions (H x W x D) 132.1 x 481.7 x 623.4 mm
(5.20 x 18.9 x 24.5 in)
Net weight 25.21 kg (55.58 lbs)
Others
Product Overview 6
Component GM-1001 GM-1002
Sound level 45. 6 dB(A)
Note
The sound level was tested at a bystander position,
which is within one meter of the NAS. The test NAS
operated at low speed with the maximum number
of drives installed.
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Tip
For the list of compatible drive models, go to https://www.qnap.com/compatibility.
Package Contents
GM-1000 User Guide
Item Quantity
GM-1000 1
Power cord 2
Ethernet cables 2 x Cat 5e cable
Screws for 3.5-inch drives 64
Screws for 2.5-inch drives 80
Screws for M.2 SSDs 4
Quick Installation Guide (QIG) 1
Components
Enclosure
This section provides information on components on the enclosure.
Product Overview 7
Front Panel
GM-1000 User Guide
No. Component No. Component
1 OLED panel 3 Drive status LED
2 Front panel LEDs 4 Drive activity LED
Front Panel Buttons
Note
Pull the panel cover to access the front panel buttons.
No. Component No. Component
1 OLED panel power button 2 Power button
Product Overview 8
GM-1000 User Guide
Operation User Action Result
Power on NAS Press the power button The node powers on.
Tip
• QNAP recommends
powering on the
device from the rear
panel.
• System startup takes
10 to 15 minutes,
depending on the
number of installed
drives and connected
devices. Check the
rear panel LEDs to
determine the startup
status. For details,
see Rear Panel
LEDs.
Power on OLED display Press the OLED button. The OLED display powers on.
Power off OLED display Press the OLED button. The OLED display powers off.
Front Panel LEDs
The front panel LEDs indicate system status and related information when the NAS is powered on. The
following LED information applies only when the drive is correctly installed and when the NAS is connected
to the network.
For details on the location of the LEDs, see Front Panel.
Product Overview 9
GM-1000 User Guide
No. Component No. Component
1 System power LED 2 System status LED
LED Status Description
System power Blue The node is powered on.
Flashing blue PSU errors or warnings (e.g. fan
error, one or more PSU is not
detected) were detected.
Off The power supply unit is
disconnected.
Product Overview 10
LED Status Description
System status Flashes green and red alternately
every 0.5 seconds
Green The device is ready.
Flashes green every 0.5 seconds • The device is not configured.
Red • The drive is invalid.
GM-1000 User Guide
• The drive is being formatted.
• The device is being initialized.
• The operating system is being
updated.
• RAID rebuilding is in progress.
• Online RAID Capacity
Expansion is in progress.
• Online RAID Level Migration is
in progress.
• The drive is not formatted.
• The disk volume has reached
its full capacity.
• The disk volume is about to
reach its full capacity.
• The system fan is not
functioning.
• An error occurred when
accessing (read/write) the
data.
• A bad sector is detected on
the hard drive.
• The device is in degraded
read-only mode (two member
drives failed in RAID 5 or
RAID 6 but the data can still
be read).
• A hardware self-test error
occurred.
Flashes red every 0.5 seconds The device is in degraded mode
(one member drive failed in RAID
1, RAID 5, or RAID 6).
Off • The device is powered off.
Front Panel OLED Display
The OLED display shows the status of the nodes and main components.
• All drives are in standby
mode.
Product Overview 11
For details on the location of the OLED display, see Front Panel.
GM-1000 User Guide
No. Component No. Component
1 OLED panel 4 Temperature status
2 Node power status 5 Global ID
3 Fan status - -
Icon name Icon Description
Node power status • On: The node is powered on.
• Flashing: The node is booting
• Highlighting: The node is
shutting down
• Off: The node is off
Node fan status • On: The fan modules of the
node are operating normally
• Flashing: The fan modules of
the node are operating
incorrectly or are not installed
• Off: The node is off
Node temperature status • On: The temperature of the
node is normal
• Flashing: The temperature of
the node is too high or too low
• Off: The node is off
Product Overview 12
GM-1000 User Guide
Icon name Icon Description
Node global ID • The global ID displays A or B
depending on the node
• The ID is always displayed
Power Supply Units
No. Component No. Component
1 Power supply unit 1 3 Power supply LED
2 Power supply unit 2 4
Product Overview 13
GM-1000 User Guide
LED Status Description
Power supply Green The power supply unit is on
Flashing green (1 Hz) The power supply unit has +5VSB
standby supply power
Orange • The power supply unit is
failing
• OCP is activated
• OTP is activated
• OVP is activated
• UVP is activated
• The fans are failing
Flashing orange (1 Hz) • The temperature is too high
• The power is too strong
• The current is too high
• The fan is too slow
• The voltage is too low
Off The power supply unit is off
Node
This section provides information on components on the node. These components apply to both nodes.
Rear Panel
Product Overview 14
GM-1000 User Guide
No. Component No. Component
1 Ethernet port 1 (10GbE SFP+) 6 USB 3.2 Gen 2 Type-A ports
2 Ethernet port 2 (10GbE SFP+) 7 2.5 Gigabit Ethernet port 2
3 COM port
8 PCIe 3.0 x4 slot 1
Note
This port is for engineering
purposes only.
4 Power button 9 PCIe 3.0 x8 slot 2
5 2.5 Gigabit Ethernet port 1 - -
Rear Panel LEDs
Product Overview 15
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