Q
Simplify
SANbox 8200 Series
Storage Services Platform
Installation and Configuration Guide
for StoreAge SVM
SN0054628-00 A Page i
SANbox 8200 Series Storage Services Platform
0
Installation and Configuration Guide for StoreAge SVM
Information furnished in this manual is believed to be accurate and reliable. However, QLogic Corporation assumes no
responsibility for its use, nor for any infringements of patents or other rights of third parties which may result from its use.
QLogic Corporation reserves the right to change product specifications at any time without notice. Applications described
in this document for any of these products are for illustrative purposes only. QLogic Corporation makes no representation
nor warranty that such applications are suitable for the specified use without further testing or modification. QLogic
Corporation assumes no responsibility for any errors that may appear in this document.
No part of this document may be copied nor reproduced by any means, nor translated nor transmitted to any magnetic
medium without the express written consent of QLogic Corporation.
QLogic, the QLogic logo, ReadyPath, SANbox, and SANblade are trademarks or registered trademarks of QLogic
Corporation.
HP-UX is a trademark or registered trademark of Hewlett-Packard Company.
Sun Microsystems and Java are trademarks or registered trademarks of Sun Microsystems, Inc.
Microsoft, Windows XP, Windows 2000, Windows 2003, and Internet Explorer are registered trademarks of Microsoft
Corporation.
Netscape Navigator and Mozilla are trademarks or registered trademarks of Netscape Communications Corporation.
StoreAge, the StoreAge logo, and SVM are trademarks or registered trademarks of StoreAge Network
Technologies, Ltd.
VMWare is a trademark or registered trademark of VMWare, Inc.
All other brand and product names are trademarks or registered trademarks of their respective owners.
Q
Rev. A, initial release, 3/23/06
Document Revision History
© 2006 QLogic Corporation. All rights reserved worldwide.
First Printed: March 2006
Printed in U.S.A.
QLogic Corporation, 26650 Aliso Viejo Parkway, Aliso Viejo, CA 92656, (800) 662-4471 or (949) 389-600
Page ii SN0054628-00 A
Table of Contents
Section 1 Introduction
1.1 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
1.2 Readme File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
1.3 Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
1.4 New in this Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
1.5 Style Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
1.6 Regulatory and Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
1.6.1 FCC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
1.6.2 Class I Laser Safety Information – Certification and
Classification Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
1.6.3 Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
1.7 Warranty and Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
1.7.1 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
1.7.2 Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Section 2 General Description
2.1 SANbox SSP and StoreAge Solution Overview . . . . . . . . . . . . . . . . . . . . 2-1
2.2 SANbox SSP Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
2.2.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
2.3 Supported Network Configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
2.3.1 Small SAN Deployment Configuration with Zoning . . . . . . . . . . . . . . . 2-4
2.3.2 Small SAN Configuration with Front/Back-Side SANs . . . . . . . . . . . . . 2-5
2.3.3 High-Availability Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
2.4 Port Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
2.4.1 Fibre Channel Port Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
2.4.2 Ethernet Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
2.4.3 Console Port Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Section 3 Getting Started with SANbox SSP
3.1 Task Roadmap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
3.2 Checking Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
3.3 Setting Up SANbox SSP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
3.3.1 Setting Up SANbox SSP Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
3.3.2 Accessing SANbox SSP for the First Time . . . . . . . . . . . . . . . . . . . . . 3-7
SN0054628-00 A Page iii
SANbox 8200 Series Storage Services Platform
Installation and Configuration Guide for StoreAge SVM
3.4 Connecting to the SAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
3.4.1 Connecting StoreAge SVM Appliances to the SAN . . . . . . . . . . . . . . . 3-9
3.4.2 Connecting SANbox SSPs to the SAN . . . . . . . . . . . . . . . . . . . . . . . . 3-10
3.4.3 Connecting Hosts to the SAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
3.5 Managing your Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Q
Section 4 SANbox SSP Management GUI Reference
4.1 Managing SANbox SSP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
4.1.1 Using the SANbox SSP Management GUI . . . . . . . . . . . . . . . . . . . . . 4-2
4.1.2 Using the Command Line Interface (Remotely) . . . . . . . . . . . . . . . . . . 4-5
4.1.3 Using the Command Line Interface (Locally) . . . . . . . . . . . . . . . . . . . . 4-5
4.2 Navigating the SANbox SSP Management GUI . . . . . . . . . . . . . . . . . . . . 4-6
4.2.1 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
4.2.2 Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
4.2.3 Telnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
4.2.4 Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Section 5 Using the SANbox SSP
5.1 Setting up a High-Availability Configuration . . . . . . . . . . . . . . . . . . . . . . . 5-1
5.2 SAN Zoning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
5.3 Directly Connecting Devices to SANbox SSP . . . . . . . . . . . . . . . . . . . . . 5-5
5.4 Configuring Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
5.4.1 Zoning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
5.4.2 Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
5.4.3 Maximum Frame Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
5.4.4 Configuration Restriction on RAID Devices . . . . . . . . . . . . . . . . . . . . . 5-7
5.5 Using the SVM GUI to Manage Virtual Storage . . . . . . . . . . . . . . . . . . . . 5-8
5.5.1 Failing Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
5.6 Shutting Down SANbox SSP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Section 6 Maintaining the SANbox SSP
6.1 SANbox SSP System Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
6.2 Boot Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
6.3 Maintenance Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
6.4 Updating SANbox SSP System Software. . . . . . . . . . . . . . . . . . . . . . . . . 6-4
6.5 Interpreting the LED Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
6.5.1 POST and the LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
6.6 Replacing Hardware Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
6.6.1 About the Transceivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
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Installation and Configuration Guide for StoreAge SVM
Section 7 Troubleshooting
7.1 Before Looking at the Problem Statements . . . . . . . . . . . . . . . . . . . . . . . 7-1
7.2 Problem Statements and Troubleshooting Procedures . . . . . . . . . . . . . . 7-2
Appendix A Specifications
A.1 Performance Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
A.2 Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
A.3 Storage Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
A.4 High Availability Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
A.5 Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
A.6 Device Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
A.7 Mechanical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
A.8 Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
A.9 Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
A.10 Regulatory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4
Appendix B Command Reference
B.1 Command Line Interface (CLI) Overview . . . . . . . . . . . . . . . . . . . . . . . . B-1
B.1.1 Command Quick Reference by Object . . . . . . . . . . . . . . . . . . . . . . . . B-1
B.1.2 Command Syntax and Command Completion . . . . . . . . . . . . . . . . . . . B-2
B.1.3 Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
B.2 Accessing the CLI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4
B.2.1 Users and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6
B.3 Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8
Glossary
Index
SN0054628-00 A Page v
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Figures
Figure Page
2-1 SANbox SSP/StoreAge Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
2-2 Single (Zoned) Fabric Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
2-3 Dual Fabric Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
2-4 High-Availability Fabric Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
3-1 SANbox 8200/8202 SSP – Port Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
3-2 SANbox 8200/8202 SSP – Fan Side. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
3-3 Inserting the Left Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
3-4 Inserting the Right Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
3-5 SANbox 8200/8202 SSP Port LED Transitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
4-1 QLogic SANbox Storage Services Platform (SSP) Screen . . . . . . . . . . . . . . . . . . . . 4-3
4-2 SANbox SSP Management GUI Application Installation Screen . . . . . . . . . . . . . . . 4-4
4-3 SANbox SSP Management GUI Login Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
4-4 SANbox SSP Management GUI Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
4-5 System Port Information Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
4-6 System Ethernet Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
4-7 System Sensors Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
4-8 Diagnostic Screen Displaying Port Utilization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
4-9 Telnet Screen Initiated from the SANbox SSP Management GUI . . . . . . . . . . . . . . 4-12
4-10 Diagnostic Screen Log Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
5-1 Single (Zoned) Fabric Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
5-2 High-Availability Fabric Configuration with Zoning . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
5-3 Connecting Initiators Directly to SANbox SSP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
5-4 StoreAge Configuration Restriction on Back-Side Storage RAID Devices . . . . . . . . 5-8
6-1 SANbox SSP LED Panel Indicator Lights (Port Side) . . . . . . . . . . . . . . . . . . . . . . . . 6-5
B-1 QLogic SANbox Storage Services Platform (SSP) Screen . . . . . . . . . . . . . . . . . . . . B-4
B-2 Telnet Console Login Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5
B-3 Telnet Console Menu Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6
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Table Page
2-1 High-Availability Solution Protection Against Network Failures. . . . . . . . . . . . . . . . . 2-8
3-1 Roadmap of Setup Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
4-1 SANbox SSP Management GUI Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
5-1 Required Configuration for the Components of a High-Availability System . . . . . . . 5-1
5-2 Guidelines for Selecting the Storage Device Profile . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
B-1 Commands by Object Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
B-2 Built-In Users and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7
Installation and Configuration Guide for StoreAge SVM
Tables
SN0054628-00 A Page vii
SANbox 8200 Series Storage Services Platform
Installation and Configuration Guide for StoreAge SVM
Notes
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Page viii SN0054628-00 A
Section 1
Introduction
This installation and configuration guide explains the initial hardware installation
and basic configuration procedures for the SANbox
Platform (SSP). It contains procedures for installing the system, configuring the
different components of the system, and completing basic storage operations. After
completing the installation and basic configuration procedures covered in this guide,
an administrator can use the SANbox SSP to provision and manage storage and
related services, such as virtualization, migration, mirroring, and replication.
The major sections of this guide are as follows:
Section 2 includes intended audience, related documentation, regulatory and
safety notices, and warranty and technical support.
Section 3 provides step-by-step instructions for getting started with the SANbox
SSP.
Section 3 references each screen and panel in the SANbox SSP Management
GUI. Use the SANbox SSP Management GUI to manage the SANbox SSP chassis.
The SANbox SSP Management GUI provides the same functions as the command
line interface.
Section 4 describes the procedures for using various aspects of the SANbox SSP
and the SVM appliance, including SAN zoning, configuring storage, creating virtual
volumes, interpreting LEDs, and shutting down.
Section 5 describes the procedures for maintaining the SANbox SSP. Maintenance
tasks include updating the SANbox SSP system software, applying software
patches, interpreting LED patterns, and replacing hardware.
®
8200 Series Storage Services
Section 6 provides troubleshooting
during system start-up or configuration of the SANbox SSP.
Appendix A lists the SANbox SSP specifications.
Appendix B describes the Telnet command line interface. The commands provide
the same functions as the SANbox SSP Management GUI.
SN0054628-00 A 1-1
procedures for issues that you may experience
1 – Introduction
Audience
1.1
Audience
Q
This section is organized as follows:
■ Audience
■ Readme File
■ Related Documentation
■ New in this Release
■ Style Conventions
■ Regulatory and Safety Notices
■ Warranty and Technical Support
To use this guide, you should be familiar not only with basic networking installation
tasks but also with standard storage networking configuration, management, and
troubleshooting procedures. You should also have experience configuring,
installing, and maintaining different storage components and devices including host
bus adapters (HBAs), Fibre Channel switches, and storage arrays.
1.2
Readme File
See the readme.txt file included on the SANbox 8200 Series SSP for StoreAge SVM
CD-ROM for updates to this guide.
1.3
Related Documentation
The following websites, manuals, and materials are referenced in the text and/or
provide additional information.
■ SANbox 8200 Series Storage Services Platform Quick Start Guide for StoreAge
SVM
■ SANbox SSP solution guide for your configuration
The solution guides are documents that address the specific host operating
systems and storage devices present in your configuration.
■ SANbox SSP Release Notes
■ QLogic’s website: http://www.qlogic.com
1-2 SN0054628-00 A
Q
■ StoreAge documents:
❑ MultiCopy User Manual
❑ MultiMirror User manual
❑ MultiView User Manual
❑ SVM Install Guide
❑ SVM User Manual
1.4
New in this Release
This is the initial release of this document.
1.5
Style Conventions
CAUTION! A Caution notice indicates the presence of a hazard that has the
1 – Introduction
Regulatory and Safety Notices
potential of causing damage to the equipment or loss of data.
WARNING!!
1.6
A Warning notice indicates the presence of a hazard that has the
potential of causing personal injury.
Regulatory and Safety Notices
1.6.1
FCC
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions:
■ This device may not cause harmful interference.
■ This device must accept any interference received, including interference that
may cause undesired operation.
The reader is cautioned that changes or modifications made to the equipment not
expressly approved by QLogic Corporation could void the user's authority to operate
this equipment.
To comply with radiated emissions, only use SFPs recommended by QLogic
Corporation.
The above statements apply to products marketed in the USA.
SN0054628-00 A 1-3
1 – Introduction
Regulatory and Safety Notices
This Class A digital apparatus meets all requirements of the Canadian InterferenceCausing Equipment Regulations.
Cet Appareil numérique de la classe A respecte toutes les exigences du réglement
sur le matériel brouilleur du Canada.
The above statement applies to products marketed in Canada.
1.6.2
Q
Class I Laser Safety Information – Certification and Classification
Information
The SANbox SSP contains a laser product called an optical SFP transceiver. Models
of optical SFPs sold by QLogic Corporation are certified as Class I laser products
that conform to the requirement contained in the Department of Health and Human
Services (DHHS) regulation 21 CFR Subchapter J. The certification is indicated by
a UL registered mark and a statement of compliance to DHHS regulation 21 CFR
Subchapter J on the label located on the SFP. If another optical SFP is used, other
than one recommended and sold by QLogic Corporation, the user must ensure
compliance with UL recognized standards and DHHS regulations.
1.6.3
Declaration of Conformity
This Declaration identifies the product, manufacturer's name and address, and
applicable specifications recognized in the United States and Canada.
Manufacturer
QLogic Corporation
26650 Aliso Viejo Parkway
Aliso Viejo, California 92656
USA
Product
SANbox 8202-16 Storage Services Platform
SANbox 8202-08 Storage Services Platform
SANbox 8200-08 Storage Services Platform
The Manufacturer declares under sole responsibility that the products to which this
Declaration relates is in conformity with the following standards or other documents:
Safety: UL 60950 Listed
CSA C22.2 No.60950
IEC 60950
1-4 SN0054628-00 A
Q
1 – Introduction
Regulatory and Safety Notices
EN 60825-1:1994+A11
EMC: FCC Rules Part 15, Subpart B,2001.Class A (US)
ICES-003:1997. Class A
ANSI C63.4:2000
EN55022 (1998), Performance Criteria A
EN50081-1 (1992)
EN50082-1 (1997)
EN55024 (1998)
EN61000-3-2 (1995) A14:2000, Performance Criteria A
EN61000-3-3 (1995), Performance Criteria B
IEC61000-4-2 (1995) A1:1998, Performance Criteria B
IEC61000-4-3 (1995) A1:1998, Performance Criteria B
IEC 61000-4-4 (1995), Performance Criteria B
IEC61000-4-5 (1995), Performance Criteria B
IEC61000-4-6 (1996), Performance Criteria A
IEC61000-4-11 (1994), Performance Criteria B and C following the provisions of
the Low Voltage Directive 72/23/EEC and EMC Directive 89/336/EEC and is Marked
in accordance with the CE Marking Directive 93/68/EEC.
Any device that uses electricity must be handled carefully; follow these guidelines
to ensure general safety:
■ Keep SANbox SSP area clear and dust-free during and after testing.
■ Place SANbox SSP in a secure and stable area.
Use the appropriate AC power for the system. The system components operate on
input voltages and frequencies within the ranges of 100 to 240 VRMS and 50/60 Hz
without the need for operator adjustments.
WARNING!!
SN0054628-00 A 1-5
SANbox SSP may have more than one power supply connection for
standard operation. All power supply connections need to be
removed to fully de-energize the unit.
1 – Introduction
Warranty and Technical Support
WARNING!! To prevent personal injury or damage to the SANbox SSP, never
attempt to lift or tilt the system using component mounts or device
levers; these types of handles are not designed to support additional
weight beyond specification. Move the SANbox SSP by lifting the
entire unit with both hands.
1.7
Warranty and Technical Support
1.7.1
Warranty
Every QLogic solution is backed by a worldwide warranty for hardware and software
products and related services furnished by QLogic. For complete warranty details,
go to: http://support.qlogic.com/support/warranty.asp
1.7.2
Technical Support
Q
.
Customers should contact their authorized maintenance provider for technical
support of their QLogic switch products. QLogic-direct customers may contact
QLogic Technical Support; others will be redirected to their authorized maintenance
provider. Visit the QLogic support Web site listed in "Contact Information" on
page 1-7 for the latest firmware and software updates.
1.7.2.1
Before Contacting Technical Support
Before contacting technical support, run show debug dump in the command line
interface, and create a trace file in the SVM GUI. QLogic technical support
representatives may request this file to assist them in diagnosing issues with your
system. For more information about Show Debug Dump, see "Show Debug
Command" on page B-19.
To create a trace file in the SVM GUI:
1. Open the SVM GUI, and open Information in the tree view.
2. Click Trace Dump, then click Confirm to start creating the file.
NOTE: The system requires several minutes to generate the trace file.
3. View the file in the c:\Svm_Trace directory.
The name of each trace file takes this form:
SVM_TraceN.txt
where N is an incremental number. For example, if the last trace file that was
generated is SVM_Trace1.txt, then the next one is SVM_Trace2.txt.
1-6 SN0054628-00 A
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1.7.2.2
Availability
QLogic Technical Support is available from 7:00 AM to 7:00 PM Central Standard
Time, Monday through Friday, excluding QLogic-observed holidays.
1.7.2.3
Training
QLogic offers certification training for the technical professional for SANblade®
HBAs, SANbox switches, and SANbox SSPs. From the training link at
www.qlogic.com
intensive "hands-on" Certification course. Technical Certification courses include
installation, maintenance and troubleshooting QLogic SAN products. Upon
demonstrating knowledge using live equipment, QLogic awards a certificate
identifying the student as a Certified Professional. The training professionals at
QLogic may be reached by email at tech.training@qlogic.com
1.7.2.4
Contact Information
1 – Introduction
Warranty and Technical Support
, you may choose Electronic-Based Training or schedule an
.
Telephone: +1 952.932.4040
Fax: +1 952.932.4018
Email:
Technical Service
Technical Training
Support Web Site: support.qlogic.com
support@qlogic.com
tech.training@qlogic.com
SN0054628-00 A 1-7
1 – Introduction
Warranty and Technical Support
Notes
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1-8 SN0054628-00 A
Section 2
General Description
This section provides physical and functional overviews of the SANbox Storage
Services Platform (SSP) Management GUI, the StoreAge Storage Virtualization
Manager (SVM) solution, and related hardware.
This section covers the following topics:
■ SANbox SSP and StoreAge Solution Overview
■ SANbox SSP Overview
■ Supported Network Configurations
■ Port Connections
2.1
SANbox SSP and StoreAge Solution Overview
StoreAge SVM is a SAN appliance that together with the SANbox SSP enables
highly available networks and provides centralized, network-based volume
management, snapshot, replication, and mirroring across all storage devices within
a SAN. For more information about high-availability, see "High-Availability
Configuration" on page 2-6 for more information and a diagram.
Unlike host-based or storage-based volume management and data replication
technologies, StoreAge SVM is a network-based solution that centrally manages
all storage regardless of the operating systems or storage devices in use. By
deploying SVM agents on SANbox SSP, StoreAge leverages QLogic’s intelligent
storage application technology to deliver centralized storage management,
business continuity, and disaster recovery capabilities across all attached servers
and storage subsystems within a SAN.
The SVM GUI is a web-based interface to the SVM appliance. You can access the
SVM GUI from a local or remote location using a standard browser. Use the SVM
GUI to configure storage pools, provision virtual volumes and manage access to
them, and manage point-in-time copies of virtual volumes.
Using a standard web browser, you can configure, maintain, and monitor the
SANbox SSP chassis through the SANbox SSP Management GUI. The GUI
provides access to all chassis management functions, including SANbox SSP
status, port management and configuration, diagnostics, and a telnet window.
Alternatively, use the command line interface (CLI), which provides the same
functions as the SANbox SSP Management GUI through serial, telnet, or ssh
connections. All configuration, maintenance, and monitoring tasks for the SANbox
SSP chassis are accessible through the CLI.
SN0054628-00 A 2-1
2 – General Description
SANbox SSP and StoreAge Solution Overview
Figure 2-1 shows a StoreAge-enabled SAN with dual SANbox SSPs. The SANbox
SSP provides drop-in deployment of StoreAge capability into the SAN.
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Figure 2-1. SANbox SSP/StoreAge Solution
2-2 SN0054628-00 A
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2.2
SANbox SSP Overview
The SANbox 8200/8202 SSP represents a new category of storage virtualization
devices that centralizes the management and delivery of storage and related
services, without creating performance bottlenecks in the storage network. Storage
services such as virtualization and volume management, snapshots, replication,
backup, and mirroring can be deployed and provisioned from the SANbox SSP.
While SANbox SSP can process and switch Fibre Channel packets at wire speed,
it is not itself a Fibre Channel fabric switch. Rather, SANbox SSP complements your
Fibre Channel fabrics, allowing you to provide storage services uniformly across
heterogeneous fabrics, and to configure and manage access between devices on
different fabrics. SANbox SSP provides these capabilities without the complication
and risk of merging Fibre Channel fabrics.
2.2.1
Features
Three models of SANbox SSPs are available:
2 – General Description
SANbox SSP Overview
SANbox 8200-08 SSP (single power supply integrated with 8 ports)
SANbox 8202-08 SSP (dual hot-swappable power supplies with 8 ports)
SANbox 8202-16 SSP (dual hot-swappable power supplies with 16 ports)
SANbox SSP:
■ Adds new storage services to any existing SAN environment
■ Reduces complexity of managing and protecting data resources by centralizing
storage services within the network
■ Integrates host-based agent functionality, avoiding the complexity of managing
distributed agents
■ Extends the reach of storage services across multiple SAN islands, eliminating
the need for multiple independent deployments
For SANbox SSP specifications, see Appendix A Specifications.
SN0054628-00 A 2-3
2 – General Description
Supported Network Configurations
2.3
Supported Network Configurations
The SANbox SSP supports both single-fabric and multiple-fabric configurations.
This section shows three examples of supported configurations.
2.3.1
Small SAN Deployment Configuration with Zoning
In the following example of a typical small SAN deployment (Figure 2-2), a single
Fibre Channel switch is used to connect all storage and initiators. Zoning is used
to partition the front-side initiator ports, and back-side storage and StoreAge SVM
into two separate logical SANs. See "SAN Zoning" on page 5-3 for more detailed
information about proper zoning configuration.
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Figure 2-2. Single (Zoned) Fabric Configuration
2-4 SN0054628-00 A
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2.3.2
Supported Network Configurations
Small SAN Configuration with Front/Back-Side SANs
In a small SAN deployment with multiple switches, the SANbox SSP is used to
physically partition the front-side and back-side SANs. The storage and the
StoreAge SVM must be placed on the back-side of the SAN, and the initiators are
physically placed on the front-side of the SAN. See Figure 2-2.
2 – General Description
Figure 2-3. Dual Fabric Configuration
SN0054628-00 A 2-5
2 – General Description
Supported Network Configurations
2.3.3
High-Availability Configuration
High availability describes a system that is operational a high percentage of the
time. Through dual redundancy, a system can maintain high availability in the
presence of any single component failure.
Use of redundant components, multipathing, and failover help protect against
failures and ensure high availability. Implementing SVM agents on SANbox SSP
provides high availability by allowing the use of multiple paths between servers and
storage, and ensuring that no single point of failure can prevent access to data.
Failover is a backup operational mode in which the functions of a system component
(such as, a server, network, or storage controller, for example) are assumed by
secondary system components when the primary component becomes unavailable
through either failure or scheduled down time.
With the proper multipathing software running on the host, a high-availability
configuration can guarantee access to data even in the event of one or possibly
more hardware, software, or infrastructure failures. With the addition of multiple
hosts running supported clustering software, even host failures can be tolerated
without interrupting critical applications.
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In addition to continuous operation through unplanned failures, a correctly set up
high-availability configuration enables administrators to take components of the
system offline for maintenance or replacement, again without interrupting access
to data.
Figure 2-4 shows a recommended high-availability configuration with
cross-connected fabric. Within each fabric, zoning is used to partition the front-side
initiator ports, both StoreAge SVM ports, and back-side storage. Each server has
multiple HBAs installed, with at least one HBA connected to each of two redundant
front-side fabrics. Each HBA sees the same virtual disks on each of two redundant
SANbox SSPs. Each SANbox SSP has access to physical storage through at least
two paths, across two fabrics and at least two RAID controllers. Two SVMs can
each manage either or both SANbox SSP units. Two independent fabrics and host
failover software ensure availability.
2-6 SN0054628-00 A
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2 – General Description
Supported Network Configurations
Figure 2-4. High-Availability Fabric Configuration
SN0054628-00 A 2-7
2 – General Description
Supported Network Configurations
2.3.3.1
How the Solution Protects Against Failures
The following tables provides a list of common failure points in a network and the
corresponding protection that this high-availability solution provides.
Table 2-1. High-Availability Solution Protection Against Network Failures
Failed Component: Protection:
HBA or path to
SANbox SSP
All HBAs or paths to
one SANbox SSP
One SANbox SSP Virtual volume becomes active on alternate SANbox SSP, host
One path between
one SANbox SSP
and storage
All paths between
one SANbox SSP
and storage
Storage controller
SVM appliance Alternate SVM appliance takes over system management
One or more paths
between one SVM
and one SANbox
SSP
Host software uses a remaining HBA or path to the same SANbox
SSP
Virtual volume becomes active on alternate SANbox SSP, host
software uses alternate HBA
software uses alternate HBA
■ Back-side I/O uses alternate path
■ LUN uses alternate storage controller, if necessary
■ Virtual volume becomes active on alternate SANbox SSP
■ Host software uses alternate HBA
■ Back-side I/O uses path to alternate storage controller
Alternate SVM appliance takes over system management
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2.3.3.2
Setup Requirements
To configure a high-availability solution using SVM appliances and SANbox SSPs,
you must make sure that:
■ Each HBA sees only one SANbox SSP.
■ Each host sees both SANbox SSP in the high-availability solution, and no others.
■ Each StoreAge SVM appliance sees both SANbox SSPs.
■ Each StoreAge SVM appliance sees all storage ports.
■ If the storage includes dual-controller active/passive RAIDs, each SANbox SSP
is cross-connected with the controllers, which means that each SANbox SSP
must see both controllers in the RAID.
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For more information about setting up your high-availability system, see "Setting
up a High-Availability Configuration" on page 5-1. In addition, see the SANbox SSP
solution guide for your application environment for detailed information about
configuring SANbox SSPs for specific high-availability configurations.
2.4
Port Connections
2.4.1
Fibre Channel Port Connections
SANbox SSP Fibre Channel ports support Small Form-Factor Pluggable (SFP)
industry standard transceivers. All ports can be configured as initiator mode, target
mode, or dual mode (initiator/target) to support different configuration topologies.
Ports can be configured for fixed 1 Gbps or 2 Gbps data rates, or they can be
configured to auto-negotiate between 1 Gbps and 2 Gbps.
By default, ports are configured for dual mode (initiator/target), and also to
auto-negotiate the data rate.
2 – General Description
Port Connections
2.4.2
Ethernet Connections
SANbox SSP supports one 10/100 Fast Ethernet connection for management and
two 10/100 Fast Ethernet connections for high availability cluster communication
(labeled HA1 and HA2). The management port is labeled on the port side of
SANbox SSP and named MGMT if you are accessing using the CLI.
Each Ethernet port is configured with a default IP address. It is recommended that
you change the IP address during initial startup. To change IP address settings, see
"Modify Eth Command" on page B-13.
NOTE: StoreAge SVM performs cluster communication using Fibre Channel, so
the Ethernet HA1 and HA2 ports are not used. These ports should not be
connected or configured when using StoreAge SVM.
2.4.3
Console Port Connection
SANbox SSP supports an EIA/TIA-232 asynchronous serial connection through a
standard DB-9 port connection. To connect an ASCII terminal to the SANbox SSP,
attach one end of the null modem DB-9 cable (included) to the serial port (labeled
) of SANbox SSP and the other end to an ASCII terminal port (such as
HyperTerminal).
SN0054628-00 A 2-9
2 – General Description
Port Connections
Notes
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2-10 SN0054628-00 A
This section describes the tasks you must perform before you begin to install,
configure, and operate the SANbox SSP. The tasks should be performed in the
order presented in this section.
This section covers the following tasks:
■ Task Roadmap
■ Checking Package Contents
■ Setting Up SANbox SSP
■ Managing your Configuration
3.1
Task Roadmap
Table 3-1 presents the roadmap for setup tasks.
1. For a high-availability system,
obtain information about
high-availability configurations
that use SANbox SSPs and SVM
appliances.
2. Unpack and set up the hardware:
mount the SANbox SSP in a rack,
install the power supplies, and
connect the console port.
3. Start up and configure the SANbox
SSPs: configure the terminal
settings on the host, use the serial
console port, and modify the
Ethernet settings for remote
access.
4. Connect SVM appliances,
SANbox SSPs, and hosts to the
SAN.
Section 3
Getting Started with SANbox SSP
Table 3-1. Roadmap of Setup Tasks
For This Setup Step: See:
■ "High-Availability Configuration" on page 2-6 for
overview information.
■ "Setting up a High-Availability Configuration" on
page 5-1 for specific information about setting up
each component of a high-availability system.
■ "Checking Package Contents" on page 3-2.
■ "Setting Up SANbox SSP Hardware" on
page 3-4.
■ "Accessing SANbox SSP for the First Time" on
page 3-7.
■ "Accessing SANbox SSP for the First Time" on
page 3-7.
■ "Connecting to the SAN" on page 3-9.
SN0054628-00 A 3-1
3 – Getting Started with SANbox SSP
Checking Package Contents
Table 3-1. Roadmap of Setup Tasks (Continued)
For This Setup Step: See:
5. In Section 4 SANbox SSP
Management GUI Reference get
tips about zoning your SAN and
configuring storage, and use the
SVM GUI to manage your
configuration.
6. Review the troubleshooting
information as needed.
3.2
Checking Package Contents
CAUTION! Before shipping SANbox SSP to another site, remove the power
supplies. SANbox SSP must not be shipped with the power supplies
installed.
Ensure that all the components of the SANbox SSP arrived in the package. Save
the shipping container, foam inserts, and anti-static bags; returning SANbox SSP
without this packaging may void its warranty. Check the contents of the package to
make sure that you received the following items and components:
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■ "SAN Zoning" on page 5-3
■ "Configuring Storage" on page 5-6.
■ "To create storage pools:" on page 5-8.
■ "To create a user defined host (UDH) and set the
SCSI personality:" on page 5-9.
■ Section 7 Troubleshooting
■ 1 SANbox 8200-08 SSP, SANbox 8202-08 SSP, or SANbox 8202-16 SSP
■ 1 SANbox SSP CD-ROM:
❑ SANbox 8200 Series Storage Services Platform Quick Start Guide for
StoreAge SVM
❑ SANbox SSP Release Notes
❑ Installation/Upgrade software including OS and application
❑ End User License Agreement
❑ Release Notes
■ 1 RS-232 serial null modem cable
■ 2 SANbox SSP power supplies (SANbox 8202-08 SSP and SANbox 8202-16
SSP) or
1 SANbox SSP power supply (SANbox 8200-08 SSP)
■ 2 U.S. power supply cords (SANbox 8202-08 SSP and SANbox 8202-16 SSP) or
1 U.S. power supply cord (SANbox 8200-08 SSP)
■ Rack mount kit, if ordered
3-2 SN0054628-00 A
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6
■ Mounting instructions included with kit, if ordered
■ Warranty card
NOTE: All rack mount kits, including slide, direct, and shelf mount kits for the
SANbox SSP are ordered separately.
3.3
Setting Up SANbox SSP
The SANbox SSP has two serviceable panels: port side and fan side.
Port Side: includes the primary ports. See Figure 3-1.
3 – Getting Started with SANbox SSP
Setting Up SANbox SSP
1 7
8 9 10 11
1 Power Connector 1 6 Ports 9-16 (SANbox 8202-16 SSP only) 11 Console Port
2 Ports 1-8 7 Power Connector 2 12 Fan 1 LED
3 Power Supply 1 LED 8 Management Port 13 Fan 2 LED
4 Alert LED 9 High-Availability Port 1 14 Fan 3 LED
5 Power Supply 2 LED 10 High-Availability Port 2 15 Main Power Switch
NOTE: StoreAge SVM performs cluster communication using Fibre Channel, so
2
Figure 3-1. SANbox 8200/8202 SSP – Port Side
the Ethernet HA1 and HA2 ports are not used.
3 54
12 13 14
15
SN0054628-00 A 3-3
3 – Getting Started with SANbox SSP
41
2 53
Setting Up SANbox SSP
Fan Side: includes the fans and power supplies. See Figure 3-2.
2 1
3 1
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2
6
1 Power Supply 2 4 Power Supply 1 6 Fan Assembly 3
2 Locking Knob 5 Locking Knob 7 Fan Assembly 1
3 Fan Assembly 2
NOTE: For SANbox 8200-08 SSP, Power Supply 1, Fan 1, Fan 2, and Fan 3 are covered.
Power Supply 2 is removed.
Figure 3-2. SANbox 8200/8202 SSP – Fan Side
3.3.1
Setting Up SANbox SSP Hardware
Setting up SANbox SSP hardware includes: mounting SANbox SSP in a rack,
installing the power supplies, and connecting the power cables.
WARNING!!
The SANbox 8200/8202 SSP can be mounted in the following configurations:
■ Slide mount with separate slide mount kit (preferred)
■ Shelf mount with separate rack mount kit
■ Standard rack mount with four mounting brackets
The SANbox SSP cannot be directly rack mounted with only two
supports. SANbox SSP MUST be mounted using a slide, shelf, or
four support brackets.
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