Puretec SOL-E3, SOL40-E3, SOL30-E3, SOL-E1, SOL40-E1 User Manual

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Page 1

User Guide

Volumetric Water Softening Appliance

SOL-E3 Series

For correct operation & installation it is essential to observe these instructions.

JAN2019

ATS5200.103

Licence No. WM 74593

Australian Certication

Services

Page 2

What's Inside

Puretec Customer Service ............................................................................................................................3

Installation Record

............................................................................................................................................ 4

Before Installation

.............................................................................................................................................. 5

Specications

........................................................................................................................................................ 7

Exploded Diagram

.............................................................................................................................................. 8

Diagram Identication

.....................................................................................................................................9

Installation Procedure

................................................................................................................................... 10

Programming

.....................................................................................................................................................14

Start-Up

................................................................................................................................................................16

Regeneration

...................................................................................................................................................... 16

Replenishment of Salt Supply

..................................................................................................................17

Type of Salt to Use

......................................................................................................................................... 17

Brine Tank Clean-Out (Yearly)

...................................................................................................................17

Media Replacement

........................................................................................................................................ 17

Bypass Valve Operation - optional accessory

.................................................................................18

Troubleshooting Guide

.................................................................................................................................. 19

Warranty

............................................................................................................................................................... 23

Page 3

Puretec Customer Service

Thank you for purchasing a Puretec Sorol Volumetric Water Soening System. Your

system is a proven performer manufactured from only quality materials and components. It will give years of reliability and trouble free operation if maintained properly.

This user guide is designed for Puretec SOL-E3 Water Treatment Systems. Be careful to ensure the information and illustration is applicable to your particular unit.

Caution: Do not use with water that is microbiologically unsafe or without

adequate disinfection before or aer the system.

The systems are designed for metropolitan supply water but can be used in other situations. For other types of water supply, please contact your local Puretec dealer.

Puretec Water Soeners are designed to run economically for many years, dependent on

the initial installation and periodic maintenance.

Flush system for 5 minutes or more, aer any period of non-use, more than 2 weeks.

Note: For point of entry installations an approved dual check backow prevention device

must be installed.

When line pressure exceeds 500 kPa, a pressure limiting valve is recommended. Pressures above 875 kPa must have PLV must have a pressure limiting valve installed.

Note: Water soener salt not supplied.

Puretec Customer Care

Page 4

Product Information

Model Number:

Serial / Batch Number:

Purchased from:

Date of Installation:

Installer / Plumber Details:

Water Analysis Information

Hardness: ___________ ppm / mg/L

Iron: ___________ ppm / mg/L

Manganese: ___________ ppm / mg/L

pH: ___________

TDS (Total Dissolved Salts): ___________ ppm / mg/L

Conductivity: ___________ EC / uS/cm

Chloride: ___________ ppm / mg/L

Sodium: ___________ ppm / mg/L

Installation Record

For future reference, ll in the following data

Installation Record

Page 5

Before Installation

Professional Installation Required

• Installation requires shutting water o to home, cutting home water supply pipe and using a welding torch to add piping and ttings. Specialised tools and skills are required, this must be completed by a qualied tradesperson.

Make Sure Your Water Has Been Thoroughly Tested

• An analysis of your water should be made prior to the selection of your water conditioning equipment. Your dealer will generally perform this service for you, and may send a sample to the factory for analysis and recommendations. Enter your analysis information on page 4 for your permanent record.

• Soeners are designed to reduce hardness but can handle reasonable amounts of soluble iron if consideration is given to content when selecting model and regeneration settings. For best results contact Puretec to discuss.

Install Water Conditioning Equipment Correctly

Select the location of your water soener with care. Various conditions which contribute

to proper location are as follows:

• Install as close as possible to a drain.

• Install in correct relationship to other water treatment equipment. Contact Puretec for assistance.

• Install the soener in the supply line BEFORE the water heater. Temperatures above

43.3°C (110°F) will damage the soener and void the warranty.

• DO NOT install the soener in a location where freezing temperatures occur. Freezing may cause permanent damage and will also void the warranty.

• DO NOT install where water hammer conditions may occur without installing an arrestor.

• Allow sucient space around the installation for easy servicing. Provide a non- switched 240V power source for the control valve.

Before Installation

Page 6

• The control valve, ttings and/or bypass are designed to accommodate minor plumbing

misalignment but are not designed to support the weight of a system or the plumbing.

• Do not use petroleum jelly, oils, other hydrocarbon lubricants or spray silicone anywhere. A silicon lubricant may be used on the black o-rings but it is not necessary.

• Do not use pipe dope or other sealants on threads. Thread seal tape is the preferred sealant but is not necessary on the nut connection or caps because of o-ring seals.

• All plumbing should be done in accordance with local plumbing codes. The pipe size for the drain line should be a minimum of ⅝”.

• Avoid getting primer and solvent cement on lter system.

• Install grounding strap on metal pipes if required.

• Ensure the system is protected against high pressure and extreme temperatures.

Things to Remember While Planning Your Installation:

• All installation procedures MUST conform to local plumbing codes.

• If lawn sprinklers, a swimming pool, or geothermal heating/cooling or water for other

devices/activities are to be treated by the water soener, a larger model MUST be selected to accommodate the higher ow rate plus the backwashing requirements of the water soener. Contact Puretec for assistance.

WARNINGS

Before Installation

Page 7

Specications

Specications

Operating Pressure Min/Max: 140-875 kPa

Operating Temperature Min/Max: 0-48 °C (protect from

freezing)

Electrical Connection: 240V / 50 Hz

Inlet/Outlet Connection: 25 mm

Drain Connection: ⅝”

Overow Connection: ⅝”

Width (mm) (W): 285

Height (mm) (H): 1125

Depth (mm) (D): 490

Dry Weight (kg): SOL30-E3 - 29 kg.

SOL40-E3 - 37 kg.

Maximum salt storage capacity: 150 kg

1125

285 490

Page 8

Exploded Diagram

Page 9

Item Part no Description

1 WTD2030 Riser Pipe

2 - Pressure Tank

3 WTB1035 Cabinet Domestic Soener

4 - Brine Well

5 Brine Pick-Up Assembly

6 WTB1035 2pc Overow Kit

7 - Brine Tank Lid

8 - Brine Well Blank

9 - Brine Well Lid

10 WTV3030 Pressure Tank Collar UV Shield

Item Part no Description

11 WTD1010 Top Screen

12 WTV4200 Volumetric Valve

13 WTV5135 Transformer Suits Auto Valves

14 - Drain Tube Assembly

15 WTB2100 Soener Cover

16 WTV5060 Plastic Fitting Kit

17 WTV5000

Bypass Assembly (purchased separately)

18 KTU6BK Tubing High Pressure 3/8" Black

Diagram Identication

Brine ⅜”

Outlet 1"

Control Panel

Inlet 1"

Drain ⅝”

Parts Identication

Parts Identication

Page 10

Installation Procedure

Ensure Water Has Been Tested

Input values into Table on page 4 and the analysis has been inspected by Puretec.

Water Analysis Information

Hardness ___________ ppm / mg/L

Iron ___________ ppm / mg/L

Manganese ___________ ppm / mg/L

pH ___________

TDS (Total Dissolved Salts) ___________ ppm / mg/L

Conductivity ___________ EC / uS/cm

Chloride ___________ ppm / mg/L

Sodium ___________ ppm / mg/L

130

0.3

0.1

275

404

121

✓✓

Customer Service Helpline

1300 140 140 (AU) 0800 130 140 (NZ)

✓

Extra Items Required

Unpack the Equipment

Ensure all parts are present and have not been damaged in transport. You should have:

User Guide

Volumetric Water Softening Appliance

SOL-E3 Series

For correct operation & installation it is essential to observe these instructions.

ATS5200.103

Licence No. WM 74593

Services

Water Soener

Drain Tube Assembly

Bypass Assembly

(purchased separately)

User Guide

⅝" Tubing high pressure for drain and overow (refer to

page13).

Bag of Salt (refer to page 17 for the type of salt to be used).

Installation Procedure

Page 11

Position the Soener on a level surface.

Installing the Bypass (purchased separately)

Environmental conditions

Operating temperature: 0-48°C

Water conditions

Temperature: 0-50°C

Pressure: 140-875 kPa

Uninstall the plastic ttings

by turning the knob counter clockwise.

Connect the bypass assembly followed

by the plastic ttings. Hand tighten the

knobs, do not overtighten.

Refer to page 18 for bypass operation.

Installation Procedure

Page 12

Connecting the Soener

Connect the soener to main plumbing. Do not solder brass adapters while they are

inserted in the control module.

Apply plumbing tape to the nipple as required. Connect the pipe work to the valve, refer to page 9 for

identication.

Installation Procedure

Note: Solder joints must be done prior to connecting to the

valve ttings. Leave at least 6” between the tting and solder

joints when soldering pipes. Failure to do this could cause

heat damage to the ttings.

This should be carried out by a

qualied tradesman.

FOLLOW LOCAL PLUMBING CODES

Page 13

Programming

6.1 Plug into an uninterrupted electrical outlet.

Note: the system transformers are not weather resistant and should be

adequately protected. All electrical connections must be connected accordingly to local codes.

6.2 Proceed to ‘Programming’ section.

Connecting the Drain Line

Locate the 300 mm drain tube and attach to the drain connection, refer to page 9 for

identication of the drain port.

Connecting the Overow

Connect tubing onto the 5/8” overow tting (tubing not supplied) and run the

line to the drain. Do not connect the overow into the drain line, as it must

be a direct and separate line to the drain. Allow an air gap as per the drain line. Make sure the drain is not higher

than the overow.

Connect extra tube (tubing not supplied)

onto the 5/8” drain line from the valve

to the drain. Ensure the drain line is not kinked. The line must not travel more than 2.4 m up from the valve, otherwise increase the diameter of the drain line.

Connect drain and overow to sewer or

storm water, whatever is approved by local authority for salty discharge water.

Ensure drain line has an adequate air gap of 2 times the pipe diameter or 25 mm, whichever is larger.

DRAIN

Installation Procedure

Page 14

Step 1: Press NEXT and  simultaneously for 5 seconds.

Step 2: Hardness : Set the amount of hardness in grains of hardness

as calcium carbonate per gallon using the



or  buttons. The default is 13 with value ranges from 1 to 150 in 1 grain increments. The conversion factor to mg/l or ppm is 17 (divide mg/l or ppm by 17 = grains/gallon).

Step 3: Day Override: When gallon capacity is set to o, sets the

number of days between regeneration. When gallon capacity is set to AUTO or to a number, sets the maximum number of days between regeneration. If value set to ‘OFF’ regeneration initiation is based solely on gallons used. If value is set as a number (allowable range from 1 to 28) a regeneration initiation will be called for on that

day even if sucient number of gallons were not used to call for a

regeneration. Set Day Override using



or  buttons:

• Number of days between regeneration (1 to 28); or

• ‘OFF’ Press NEXT to go to step 4. Press REGEN to return to previous step.

OTHER SETTINGS

SET TIME OF DAY

The user can also set the time of day. Time of day should only need to

be set aer expended power outages or when daylight savings begins or ends. If an extended power outage occurs, the time of day will ash on and o which indicates the time of day should be reset.

Step 1: Press SET CLOCK

Step 2: Current Time (hour): Set the hour of the day using



or  buttons.

Press NEXT to go to step 3.

Step 3: Current Time (minutes) : Set the minutes of the day using



or  buttons. Press NEXT to exit Set Clock.

Press REGEN to return to the previous step.

GENERAL OPERATION

When the system is operating one of two displays will be shown. Pressing NEXT will alternate between the displays. One of the displays is always the current time of day. The second display is one of the following: days remaining or gallons remaining. Days remaining is the

number of days le before the system goes through a regeneration

cycle. Capacity remaining is the number of gallons that will be treated before the system goes through a regeneration cycle. The user can scroll between the displays as desired.

If the system has called for a regeneration that will occur at the present time of regeneration, the words REGEN TODAY will appear on the display.

When water is being treated (i.e. water is owing through the system) the word ‘Soening’ or ‘Filtering’ ashed on the display if a water

meter is installed.

Programming - E3

Programming

SET HARDNESS

SET

CLOCK

REGEN

SET

CLOCK

REGEN

SET

HARDNESS

REGEN

DAY

SET

CLOCK

REGEN

DAY

GAL REGEN TODAY

SET

CLOCK

REGEN

TIME

SOFTENING

P M

REGEN TODAY

SET

CLOCK

REGEN

REGEN TODAY will ash if a regeneration is expected ‘Tonight’.

SET

CLOCK

REGEN

REMAINING

CAPACITY

REMAINING

SOFTENING

SET TIME

PAM

SET

CLOCK

REGEN

PAM

SET TIME

2 3

SET

CLOCK

REGEN

SET

CLOCK

REGEN

continued on the next page

Page 15

If the power goes out for less than two hours, the system will automatically reset itself. If an extended power outage occurs, then time

of day will ash on and o which indicates that time of day should be

reset. The system will remember the rest.

POWER LOSS

REGENERATION MODE

Typically a system is set to regenerate at a time of low water usage. An example of a time with low water usage is when a household is asleep. If there is a demand for water when the system is regenerating, untreated water will be used.

When the system begins to Regenerate, the display will change to include information about the step of the regeneration process and the time remaining for that step to be completed.

The system runs through the steps automatically and will reset itself to provide treated water when the regeneration has been completed.

Step 4: Next Regeneration Time (hour): Set the hour of the day for regeneration using



or  buttons. AM/PM toggles aer 12. The default time is 2:00 am. Press NEXT to go to step 5. Press Regen to return to previous step.

Step 5: Next Regeneration Time (minutes): Set the minutes of day for regeneration using



or  buttons. The default setting is ‘00’

Press NEXT to exit Installer Displays/Settings.

Press REGEN to return to previous step.

BACKWASH

REGEN

MANUAL REGENERATION

Sometimes there is a need to regenerate the system sooner than when the system calls for it, usually referred to as a manual regeneration. There may be a period of heavy water usage because of guests or a heavy laundry day.

To initiate a manual regeneration at the preset delayed regeneration time, when the regeneration time option is set to ‘NORMAL’ or ‘NORMAL + on

0’, press and release ‘REGEN’. The words ‘REGEN TODAY’ will ash on the

display to indicate that the system will regenerate at the present delayed regeneration time. If you pressed the ‘REGEN’ button in error, pressing the button again will cancel the request.

Note: If the regeneration time option is set to ‘on 0’ there is no set delayed regeneration time so ‘REGEN TODAY’ will not activate if ‘REGEN’ button is pressed.

To initiate a manual regeneration immediately, press and hold the ‘REGEN’ button for three seconds. The system will begin to regenerate immediately. The request cannot be cancelled.

Note: For soeners, if brine tank does not contain salt, ll with salt and

wait at least two hours before regenerating.

CAPACITY

REMAINING

GAL

REGEN TODAY will ash if a regeneration is expected ‘Tonight’.

SET

CLOCK

REGEN

REGEN TODAY

Programming - E3

Programming

REGEN

SET TIME

RETURN TO NORMAL MODE

REGEN

SET TIME

4 5

SET

CLOCK

REGEN

SET

CLOCK

REGEN

Page 16

Now programming is completed you are ready to start the system.

1. Fill the brine tank with ‘water soener’ salt to approximately half full (salt not included).

This will require approximately 60 kg (this is only required initially).

2. Add approximately 15 litres of water to the salt in the brine tank. This is only required

for the initial setup.

Note: The water level will drop signicantly aer the rst backwash, and may

disapppear below the salt line. This is normal and no extra water will be required.

3. Open the nearest tap downstream of the lter system (aer the lter system).

4. Allow water to ow through the system slowly, and allow all air to escape out of the

closest tap. Wait until the water is owing out of the tap and then increase the ow

slowly up to full ow. Allow to run for 5 - 10 minutes.

5. Close the opened tap and check for leaks.

6. Conduct a full manual regeneration.

7. Your system is ready for use.

MODEL CAPACITY OF SYSTEM (L) WITH DIFFERENT HARDNESS LEVELS

100 mg/L 200 mg/L 300 mg/L 400 mg/L 500 mg/L

SOL30-E3 10150 5075 3380 2537 2030

SOL40-E3 15400 7700 5130 3850 3080

E3 Valve (Regeneration Time: 90 mins)

This will adjust regeneration automatically once you have entered the correct hardness level in the programming section.

Regeneration

Start-up

Start-Up

Page 17

Replenishment of Salt Supply

The salt storage capacity of the brine tank is approximately 100 kg. During each regeneration

a small amount of salt is consumed, thus requiring periodic replenishment for a continuous

supply of soened water (the frequency and salt dosage level is dependent on the regeneration

schedule).

We recommend to maintain the salt level in the brine tank to 1/2 to 2/3 full. The water level in

the brine tank is maintained automatically and does not require manual intervention. NOTE: The water level is usually below the salt level & therefore cannot be seen (this is not a problem).

Always replenish salt before the supply is exhausted.

Note: No extra water is required when topping up the salt level.

Type of Salt to Use

Any type of water soener salt may be used, but for best results, we recommend using coarse

solar salt called "water soener salt" or alternatively "pool salt".

Brine Tank Clean-Out (Yearly)

To help prevent service problems the brine tank should be emptied and ushed out with a

garden hose, when dirt and other insolubles accumulate on a regular basis. Shut o water inlet

supply and depressurise the system before service.

Steps to follow:

1. Disconnect brine line at either end.

2. Turn brine tank upside down and discard old salt.

3. Rinse out with a garden hose.

4. Reconnect brine line.

5. Before loading salt, using a pail or garden hose, add approximately 15 Litres of water to the brine tank.

Media Replacement

Resin ordering code: RMK-SOL30 for SOL30-E3 and RMK-SOL40 for SOL40-E3.

Customer Service Helpline at 1300 140 140 (AU) and 0800 130 140 (NZ) for more details.

The nuts and caps are designed to be unscrewed or tightened by hand or with the special plastic

wrench. If necessary a pliers can be used to unscrew the nut or cap. Do not use a pipe wrench

to tighten or loosen nuts or caps. Do not place screwdriver in slots on caps and/or tap with a

hammer.

Replenishment of Salt Supply

Page 18

SUPPLY WATER

EXITS

SUPPLY WATER

ENTERS

NO WATER EXITS

SUPPLY WATER

IS SHUT OFF

FROM THE HOUSE

& THE VALVE

‘TREATED’ WATER

EXITS

SUPPLY WATER

ENTERS

SUPPLY WATER

EXITS

SUPPLY WATER

ENTERS

OF F

Normal Operation Bypass Operation

Diagnostic Mode Shut Off Mode

Bypass Valve Operation - optional accessory

Bypass Operation

Page 19

Troubleshooting Guide

‘Dry’ Reset Procedure

From time to time, the valve may

display an error code for various reasons. The first troubleshooting step is to perform a ‘dry’ reset.

Remove the faceplate, opening the tabs on either side of the valve. This will expose the Power Circuit board with a number of wires connected.

On the bottom right hand corner is a 4 pin adaptor labelled ‘12VAC PWR’, disconnect the adaptor and reconnect after 5 seconds. The valve will then whir twice, and should return to the normal screen.

If the error message is still present, refer to the troubleshooting guide.

PROBLEM POSSIBLE CAUSE SOLUTION

No display/blank screen on valve. A. Transformer not connected. A. Connect transformer.

B. No power at outlet/source. B. Use working outlet/repair outlet.

C. Switched outlet/improper voltage. C. Use uninterrupted outlet/ensure source is

delivering proper voltage.

D. Dead battery. D. Replace battery (CR2032).

E. Defective transformer. E. Replace transformer.

F. Defective PC Board. F. Replace PC Board.

Valve does not display correct time of day. A. Power outage(s). A. Reset time of day, replace battery

(CR2032).

B. Time of day set incorrectly. B. Reset to correct time of day.

C. Switched outlet. C. Use uninterrupted outlet.

D. Tripped breaker switch. D. Reset breaker switch.

E. Defective PC Board. E. Replace PC Board.

Valve regenerates at wrong time of day. A. Power outage(s). A. Reset time of day, replace battery

(CR2032).

B. Time of day set incorrectly. B. Reset to correct time of day.

C. Time of regeneration set incorrectly. C. Reset regeneration time.

D. Control valve set for immediate

regeneration.

D. Contact Puretec for assistance.

E. Control valve set for delayed and/or

immediate regeneration.

E. Contact Puretec for assistance.

Time of day flashes on and off. A. Power outage(s). A. Reset time of day, replace battery (CR2032)

and then perform a ‘dry’ reset.

Page 20

Troubleshooting Guide

PROBLEM POSSIBLE CAUSE SOLUTION

Valve does not regenerate when performing a manual regeneration.

A. No power to valve. A. Refer to ‘No display/blank screen on valve’.

B. Broken drive gear or drive cap assembly. B. Replace drive gear or drive cap assembly.

C. Broken piston rod. C. Replace piston rod.

Valve does not regenerate automatically, but does when performing a manual regeneration.

A. Bypass valve in bypass position/faulty. A. Turn bypass to normal operation/replace

bypass.

B. Meter loosely/not connected to PC Board. B. Connect meter into the three pin connector

labelled METER on PC Board.

C. Restricted/stalled meter turbine. C. Remove meter and check for rotation or

foreign material.

D. Incorrect programming. D. Contact Puretec for assistance.

E. Defective meter. E. Replace meter.

F. Defective PC Board. F. Replace PC Board.

Hard/Untreated water delivered to service. A. Bypass valve is in bypass operation/faulty. A. Turn bypass to normal operation/replace

bypass.

B. Media is exhausted due to high water

usage.

B. Check program settings or diagnostics for

abnormal water usage.

C. Fouled media bed. C. Clean/replace media.

D. Meter not registering/faulty. D. Remove meter and check for rotation or

foreign material/replace meter.

E. Water quality fluctuation. E. Test water and contact Puretec for

assistance.

F. No regenerant or low level of regenerant. F. Refill regenerant tank.

G. Valve fails to draw regenerant. G. Refer to 'Valve fails to

draw in regenerant'.

H. Insufficient regenerant level in regenerant

tank.

H. Contact Puretec for assistance.

I. Leak from seal/spacer stack assembly. I. Clean/replace spacer stack assembly.

Control valve uses too much regenerant. A. Incorrect refill setting. A. Contact Puretec for assistance.

B. Incorrect program setting. B. Contact Puretec for assistance.

C. Valve regenerating frequently. C. Check for leaking fixtures or system

undersized.

Page 21

Troubleshooting Guide

PROBLEM POSSIBLE CAUSE SOLUTION

Regenerant being delivered to service A. Low water pressure A. Check incoming water pressure – water

pressure must remain at minimum of 25 psi

B. Incorrect injector size B. Replace injector with correct size for

application

C. Restricted/kinked drain line C. Check drain line for restrictions or debris, or

unkink drain line

Excessive water in regenerant tank.

A. Incorrect program settings. A. Contact Puretec for assistance.

B. Plugged injector. B. Clean/replace injector.

C. Loose/damaged drive cap assembly. C. Tighten/replace drive cap assembly.

D. Leak from seal/spacer stack assembly. D. Clean/replace spacer stack assembly.

E. Restricted/kinked drain line. E. Check drain line for restrictions or debris,

or unkink drain line.

F. Plugged backwash flow controller. F. Clean/replace backwash flow controller.

G. Plugged refill flow controller. G. Clean/replace refill flow controller.

Valve fails to draw in regenerant. A. Plugged injector. A. Clean/replace injector.

B. Regenerant piston failure. B. Clean/replace regenerant piston.

C. Leak in regenerant line. C. Inspect regenerant line for air leak.

D. Restricted/kinked drain line. D. Check drain line for restrictions or debris,

or unkink drain line.

E. Drain line too long or too high. E. Shorten length and or height.

F. Low water pressure. F. Check incoming water pressure – water

pressure must remain at minimum of 25 psi.

Water running to drain.

A. Power outage during regeneration. A. Upon power being restored control

will finish the remaining regeneration time. Reset time of day, replace battery (CR2032).

B. Foreign material present in valve. B. Remove drive cap, piston and spacer

assemblies. Clean and relubricate components, assemble the valve and run a manual backwash.

C. Leak from seal/spacer stack assembly. C. Clean/replace spacer stack assembly.

D. Piston assembly failure. D. Clean/replace piston assembly.

E. Loose/damaged drive cap assembly. E. Tighten/replace drive cap assembly.

Page 22

PROBLEM POSSIBLE CAUSE SOLUTION

Error Code - E1 Control unable to sense motor movement.

A. Motor not inserted fully into engage

position, motor wires broken or disconnected.

A. Disconnect power, make sure the motor

is fully engaged, check for broken wires, make sure two pin connector is connected to the two pin connection on the PC Board labelled MOTOR. Connect power and perform a 'dry' reset.

B. PC Board not correctly installed. B. Ensure PC Board is correctly clipped into

drive bracket and perform a 'dry' reset.

C. Board unable to read middle reduction

gear.

C. Check foil on reduction gear; clean any

foreign material on the foil.

D. Missing/damaged reduction gears. D. Replace missing gears.

E. Defective PC Board. E. Replace PC Board.

Error Code - E2 Control valve motor ran too short and was unable to find the next cycle position and stalled.

A. Foreign material lodged in valve. A. Clean/replace piston/spacer stack assembly.

Perform a 'dry' reset.

B. Mechanical binding. B. Check piston, spacer stack assembly, drive

bracket and main drive gear interface. Perform a 'dry' reset.

C. Main drive gear too tight. C. Loosen main drive gear. Perform a 'dry'

reset.

D. Incorrect voltage being delivered to valve. D. Check voltage of power source. Perform a

'dry' reset.

E. Incorrect programming. E. Contact Puretec for assistance.

Error Code - E3 Control valve motor ran too long and was unable to find the next cycle position.

A. Motor failure during regeneration. A. Check motor connections. Perform a 'dry'

reset.

B. Foreign material lodged in valve. B. Clean/replace piston/spacer stack assembly.

Perform a 'dry' reset.

C. Drive bracket not correctly installed. C. Snap drive bracket in correctly. Perform a

'dry' reset.

Error Code - E4 Control valve motor ran too long and timed out trying to reach home position.

A. Drive bracket not correctly installed. A. Snap drive bracket in correctly. Perform a

'dry' reset.

Valve does not indicate that water is flowing. A. Bypass valve is in bypass operation/faulty. A. Turn bypass to normal operation/replace

bypass.

B. Meter not connected. B. Connect meter to three pin connection

labelled MOTOR on PC Board.

C. Restricted/stalled meter turbine. C. Remove meter and check for rotation or

foreign material/replace meter.

D. Defective meter. D. Replace meter.

E. Defective PC Board. E. Replace PC Board.

Troubleshooting Guide

Page 23

Warranty

Any claim under this warranty must be made within 6 years of the date of purchase of the product. This product is warrantied to be free of defect of material and workmanship for 6 years from date of purchase. 6 year warranty is 1 year parts and labour, plus 5 years parts only. Excludes consumables. To make a claim under the warranty, take the product and proof of purchase to place where you purchased the product, and they will lodge a Warranty Request with Puretec.

Puretec will pay your reasonable, direct expenses of claiming under this warranty. You may submit details and proof of your expense claim to place of purchase for consideration.

The warranty only applies if the product was used and/or installed in accordance with the user guide and/or installation instructions. This warranty is given in lieu of all other express or implied warranties and manufacturer shall in no circumstance be held liable for damages consequential or otherwise or delays caused or faulty manufacturing except as excluded by law.

Applicable to all above, is that the warranties need to be approved by Puretec to ensure product was not incorrectly used, installed or claimed. False and incorrect claims will be pursued at Puretec’s discretion, including chargeable inspection and labour costs incurred.

Warranty/Australia

This warranty is given by Puretec Pty Ltd, ABN 44 164 806 688, 37-43 Brodie Road, Lonsdale SA 5160, telephone no. 1300 140 140 and email at sales@puretec.com.au.

This warranty is provided in addition to other rights and remedies you have under law: Our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to replacement or refund for a major failure and to compensation for other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty/New Zealand

This warranty is given by Puretec Ltd, Reg. No 4464398, Level 2, Onehunga Mall, Auckland

1061, telephone no. 0800 130 140 and email at sales@puretec.co.nz.

This warranty is provided in addition to other rights and remedies you have under law: Our goods come with guarantees which cannot be excluded under the Consumer Guarantees Act. You are entitled to replacement or refund for a major failure and to compensation for other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty

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Puretec SOL-E3, SOL40-E3, SOL30-E3, SOL-E1, SOL40-E1 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual