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Vess A3120
Storage Appliance for Video Surveillance
Quick Start Guide
Version 1.0
© 2018 PROMISE Technology, Inc. All Rights Reserved.
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Promise Technology Quick Installation Guide
Warning
This is a Class A product. In a domestic
environment this product may cause radio
interference in which case the user may be
required to take adequate measures.
Warning
The electronic components within the enclosure
are sensitive to damage from Electro-Static
Discharge (ESD). Observe appropriate precautions
at all times when handling the Vess A3120 or its
subassemblies.
Warning
Turn off the power and disconnect the power cord
before servicing this device.
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Vess A3120 Storage Appliance for Video Surveillance
Regulatory Compliance Information
Please go to https://www.promise.com/Promotion/Compliance-Information1
Additional Safety Information
Please go to https://www.promise.com/Promotion/Safety-precautions
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About this guide ........................................................................................ 1
IntroductIon .............................................................................................. 1
setup tAsk List .........................................................................................2
tAsk 1: unpAck ......................................................................................... 2
Vess A3120 pAcking List .......................................................................... 2
Front pAneL oVerView ................................................................................ 3
reAr pAneL oVerView .................................................................................. 4
tAsk 2: Mounting Vess A3120 in A rAck ............................................... 6
AttAch eAr brAckets to front ..................................................................... 7
InstAll the slIdIng rAIls And plAce devIce In rAck ......................................... 8
2: InstAll In rAck .....................................................................................8
tAsk 3: instALLing disk driVes ............................................................... 11
remove securIty cover............................................................................. 11
InstAll hArd dIsk drIves ........................................................................... 12
repLAce security coVer .......................................................................... 13
nuMber oF driVes required ..................................................................... 14
drIve slot numberIng ............................................................................... 14
tAsk 4: MAnAgeMent connection........................................................... 15
mAnAgement pAth - on sIte keyboArd And monItor ..................................... 15
MAnAgeMent pAth - network connection .................................................. 16
tAsk 5: connecting the power .............................................................17
power on vess A3120 system .................................................................. 17
Front pAneL Leds ..................................................................................18
tAsk 6: Access operAting systeM gui ................................................19
Log in to windows 10 .............................................................................. 20
tAsk 7: creAting LogicAL driVes ........................................................... 21
Logging into webpAM proe .................................................................21
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choosIng A lAnguAge ................................................................................22
creAtIng your logIcAl drIves ...................................................................23
systeM shutdown ...................................................................................29
product registrAtion ............................................................................30
register your Vess A-series ...................................................................31
open A web support cAse .........................................................................33
contActIng technIcAl support ..................................................................35
technIcAl support servIces ......................................................................35
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Vess A3120 Storage Appliance for Video Surveillance
About this guide
This Quick Start Guide provides an introduction to the hardware components of the
Vess A3120 Storage Appliance for Video Surveillance, as well as instructions for how
to install the device in an equipment rack, and how to connect the power, a keyboard
and monitor used for the initial conguration setup. Then power on the system, login
as administrator and create a RAID drive for storage video data. When you have com-
pleted the instruction in this guide, you need to read the Product Manual, and other
user documentation available from Promise, for additional instructions on how to connect the system to the surveillance network, connect to additional network storage if
needed, how to install video management software, how to administer, manage and
maintain the system, as well as how best to scale the system to suit the requirements
of your surveillance and data storage network.
This guide also includes information about:
• Product Registration page 30
• Contacting Technical Support page 35
IntroductIon
The Vess A3120 Storage Appliance for Video Surveillance, as the name implies, combines an NVR server for video data compression, recording and playback, with built-in
RAID storage for saving the video data. All Vess A Series Storage Appliance for Video
Surveillance systems are scalable with additional Vess A Series systems for video data
and Vess R2000 Series storage subsystem and Vess J2000 JBOD storage.
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setup tAsk List
To setup the Vess A3120 system, perform these hardware and conguration tasks in
order:
• Task 1: Unpack device
• Task 2: Mount Vess A3120 in a standard rack
• Task 3: Remove front bezel and install hard disk drives
• Task 4: Management connections
• Task 5: Connect the power and power on system
• Task 6: Login to Windows 10
• Task 7: Login to WebPAM PROe
• Task 8: Create Logical Drives
Note
The Product Manual and this Quick Start Guide, in PDF format, are
found on the desktop after booting up and logging in
tAsk 1: unpAck
Vess A3120 PAcking List
The Vess A3120 box contains the following items:
• Vess A3120
• One 1.8 m (5.9 ft) Power cord
• Front bezel
* The sliding rail assembly is an optional feature available for purchase. Please contact
your sales representative if you would like to purchase the sliding rail assembly.
• Screws for disk drives
(20 pieces for 4 bays)
• Sliding rail assembly for rack mounting
(optional, available for purchase)*
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Front PAneL oVerView
Vess A3120 front view with bezel security cover
LEDs
visible through bezel
The Vess A3120 is shipped with a lockable front secure cover which must be removed
in order to access the hard disk drive carriers. Use the tubular key to lock or unlock
this cover.
The left panel contains the power button, various LEDs, USB ports and the tubular
lock. See “Power On Vess A3120 ” on page 2 and “Front Panel LEDs” on page 2 in
this guide for more information.
Secure panel tubular lock
Front with bezel removed
Power button
LEDs USB port
one USB 3.0 port
Drive carriers
four drive 3.5” carriers
Note
See descriptions for LED indicators on “Front Panel LEDs”
on page 18.
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reAr PAneL oVerView
The rear panel of the Vess A3120 provides the network ports for system administration, ports for connection to the IP camera network, and the greater surveillance net-
work and data storage network. This is also where the different video and audio ports
are located, USB 2.0 and USB 3.0 ports, and the power insert for the power connection.
Vess A3120 rear panel view
Power
insert
System fan
Ports and LEDs
See details on next page
Two PCIe slots
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Vess A3120 ports on rear panel
5
3
6
1
2
8
4
7
No. Type
1 USB 2.0 ports
2 VGA port
3 Gigabit Ethernet ports
4 USB 3.0 ports
5 Audio In/Out
6 Display Port
7 HDMI port
8 S/PDIF out
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tAsk 2: Mounting Vess A3120 in A RAck
The instructions here apply to the all Vess A3120 Series 1U form factor models.
Cautions
* Do not lift or move the Vess A3120 unit by the handles on the
ear brackets in front. Hold the system itself.
* Do not install the Vess A3120 unit into a rack without rails to
support the system.
* Only a qualied technician who is familiar with the installation
procedure should mount and install the Vess A3120 unit.
* Mount the rails to the rack using the appropriate screws and
ange nuts, fully tightened, at each end of the rail.
* Do not load the rails unless they are installed with screws as
instructed.
* The rails available for the Vess A3120 unit are designed to
safely support that Vess A3120 unit when properly installed.
Additional loading on the rails is at the customer’s risk.
* The mounting rails will support your Vess A3120 unit only if
installed as instructed.
* Do not install hard disk drives in the system until after placing
the system in the rack.
The Vess A3120 installs in a 19” equipment rack. Please examine the illustrations in
this section to make sure you are using the correct type of rack.
In order to place the system in the rack, rst attach the ear brackets to the front of the
device. Then install the sliding rail system in the rack. Finally place the device on the
sliding rails and secure it to the rack. Use only the screws and fasteners included with
the shipment of the sliding rail system, or with the Vess A3120. This procedure is described and illustrated in the sections that follow below.
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AttAch eAr brAckets to front
The Vess A3120 ships with two ear brackets, one for the left side, another for the right.
These attach at the front sides of the device housing. Once the brackets are securely
attached and the unit has been properly installed in the sliding rail system, these handles can be used to pull or push the device out or into the rack system, while the slid-
ing rails support the weight of the device. DO NOT lift or attempt to support the weight
of the Vess A3120 using the handles on the ear brackets.
Secure ear brackets to front side of device housing
Attach each ear bracket at the front, on each side of the device housing, and secure with the screws
included with the shipment. The handle should protrude in the direction of the front of the device.
The example illustration below shows the right side.
Cautions
Do not lift or move the Vess A3120 unit by the
handles on the ear brackets in front.
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InstAll the slIdIng rAIls And plAce devIce In rAck
Follow these steps to install the sliding rails in the rack system, then place the Vess
A3120 onto the rails and secure the device to the rack.
Note
The sliding rail assembly is required for rack installation. The
hardware is available for purchase. Contact your sales representative
if you plan to install this system in an equipment rack.
Determine which holes to use on rack
2: Install In rack
Before installing the VTrak enclosure in the rack, rst remove the drive carriers with the hard disks installed to re-
duce the weight of the enclosure.
To install the VTrak J5300/J5320 1U subsystem into a rack
with the supplied mounting rails:
1. Determine what height to place the 1U enclosure
in the rack, then place the right and left rack rails
at the same height on in the right and left rack
Lock release lever (back le)
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position. Choose the mounting holes accordingly for your rack system. Note
that three holes are required on each front post, the uppermost of the three
Press lever to release lock (front right)
to be used for the ange nuts to anchor the enclosure to the rack posts.
Adjust the length of the mounting rails as needed.
Notice that each end of the sliding rails have a lever to operate the lock
mechanism that grips the rack post.
2. Secure the rails to the rack posts. Make sure the rack rails are properly
oriented in the rack.
3. To set the rails into the rack posts and secure the rails, follow these steps:
a. Press the spring lock then insert the studs into the selected square holes
on the rack post.
b. Press the spring lock on the other end of the rail and insert the studs into
the selected mounting hole on the rack post. If necessary, extend the rail
to reach the post.
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Back le rail secured to post
c. Use the rail screws and washers to anchor the rack rail to the post.
d. Make sure the rack rail is aligned, secure, stable and in the correct place.
e. Perform steps a through c above for the other rail.
f. Make sure the rack rails are aligned, secure, stable and in place.
4. Use the attaching screws that came with the mounting hardware to secure
the enclosure to the rack.
Front view of Vess A3120 secured to rack and placed on rail system
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tAsk 3: instALLing disk dRiVes
The Vess A3120 system supports:
• SATA hard disks
• 3.5-inch hard disk drives
For a list of supported physical drives, download the latest compatibility list from the
PROMISE support website.
remove securIty cover
To remove the security cover:
1. Use the tubular key to unlock the cover. Turn clockwise to unlock.
2. Slide the cover to the right about 4 mm.
3. Pull the cover straight back to remove. Be careful not to drop the cover.
Unlock and remove security cover
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InstAll hArd dIsk drIves
The instructions below apply to all types of drive carriers intended for use with the
Vess A3120 system.
1. Remove a disk drive carrier.
2. Carefully lay the disk drive into the drive carrier at the front, so that the
screw holes on the sides line up.
3. Insert the screws through the holes in the drive carrier and into the sides of
the disk drive. See illustration on next page.
Install only the counter-sink screws supplied with the drive.
• Install four screws per drive.
• Snug each screw. Be careful not to over-tighten.
4. Reinstall the drive carrier into the enclosure.
5. Repeat steps 1 through 3 until all of your disk drives are installed.
Pull handle to release the
latch, then pull straight out
gripping the handle.
Place your free hand
underneath when removing or
inserting the carrier containing
a hard disk drive, so you do
not drop it.
Push in the center to insert the drive carrier into an empty drive bay.
Counter sink screws; two screws on each side.
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rePLAce security coVer
Replacement of the security cover is optional during setup. It can be done any time
after the disk drives are installed.
To replace the security cover:
1. Place the cover in position so the guide pins align properly with the holes on
the right side of the front tab of each ear bracket.
2. Slide the cover to the left until all four guide pins are rmly seated in the
holes.
3. Lock the tubular lock. Turn the key counterclockwise to lock.
Front security cover ipped over to reveal guide pins
Left end of back side
Bottom of back side
Top of back side
Guide pinsGuide pins
Right end of back side
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number oF DriVes requireD
The table below shows the number of drives required for each RAID level
Level Number of drives Level Number of drives
RAID 0 1 to 4 RAID 3 3 to 4
RAID 1 2 only RAID 5 3 to 4
RAID 1E 2 to 4 RAID 6 4
RAID 10 4
drIve slot numberIng
You can install any suitable disk drive into any slot in the enclosure. The diagram below shows how drive slots are numbered on the Vess A3120.
Slot numbering is reected in the web manager GUI and CLI/CLU user interfaces.
Drive slot numbering for Vess A3120
HDD1 HDD2 HDD3 HDD4
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tAsk 4: MAnAgeMent connection
This section describes how to establish a management connection to the Vess
A3120 system. There are two methods to establish the physical connection used for
management of the device. The Vess A3120 can be remotely managed through the
IP network. Alternatively you can attach a monitor to the VGA, HDMI or Display Port,
and connect a USB keyboard and manage the initial setup conguration via direct
connection to the device. This Quick Start Guide describes only the second option,
connecting to the device with a monitor and keyboard. For remote management
through the surveillance and data network, please see the Product Manual.
mAnAgement pAth - on sIte keyboArd And monItor
Use a USB keyboard and a VGA, Display Port, or HDMI monitor to establish a direct
out-of-band connection to the management software. The VGA, Display Port, HDMI
and USB ports are located on the back of the Vess A3120.. Connect a VGA, Display
Port or HDMI monitor to the appropriate video monitor port, and connect a USB key-
board to any USB port on the rear panel.
Management via direct attached keyboard and monitor is done with the command line
interface (CLI). Please see the Product Manual for a list of commands, use and login
information.
Vess A3120 rear panel video monitor connecons and USB ports
VGA port
Connect to
VGA monitor
USB ports
two USB 2.0 and four 3.0 ports; connect to keyboard
HDMI port
Connect to
HDMI monitor
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Display Port
Connect to Display
Port monitor
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mAnAgement PAth - network connection
The Gigabit Ethernet RJ-45 ports on the rear panel for the network connection used
for device administrator. These ports must be physically and logically connected to the
subnet used by the system administrator. These ports are also used for
To establish the management path:
1. Attach one end of an Ethernet cable to the network connector or standard
NIC in the Host PC.
Attach the other end of the Ethernet cable to one of the ports on the standard
network switch on the subnet used for system administration.
2. Attach one end of an Ethernet cable to one of the ports on the same network
switch or subnet used for system administration.
Attach the other end of the Ethernet cable to one of the Gigabit ports on the
back of the Vess A3120 .
If you have multiple Vess A3120 systems, Host PCs or Servers, repeat steps
1 and 2 as required.
3. Follow the instructions for connecting to, and conguring the basic settings of
the Vess A3120.
Please note that you do not need to establish a network connection for the
initial setup. The web-based management interface is accessible using a
keyboard and monitor directly attached to the device. See the next section for
instructions.
Gigabit ports on the rear panel
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tAsk 5: connecting the poweR
Insert a power cable into the power receptacle on the power supply.
Power supply on rear panel of Vess A3120
Power
receptacle
System
fan
power on vess A3120 system
With the power supplies connected, the system can now be powered on.
To power on the Vess A3120 system , press the Power button in the top left corner of
the front panel. Observe the LEDs on the front panel to make certain the boot up proceeds smoothly.
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Front PAneL LeDs
LED indicators on front of Vess A3120
Quick Installation Guide
Power Fan Network
Link/Act
Recording
Status
When boot-up is nished, check the LEDs on the front panel to make sure the system
is functioning properly.
Global RAID
HDD Status
OPAS USBHDD ActivitySystem
LED Description
Power Lights BLUE to indicate the system is powered on.
System Status Lights GREEN when healthy, RED if there is a critical problem (LD
ofine, fan malfunction, voltage out of range, system temperature
alert), remains dark when not ready.
Fan Status Lights GREEN when healthy, RED indicates a fan in the System
module is not operating in normal range, ORANGE indicates the
CPU fan module is not present.
Recording RED indicates application running.
Network
Link/Activity
Global RAID
Status
Global HDD
Activity
One LED for each 1000BASE-T LAN port. Lights BLUE to indicate
a valid link, blinks BLUE to indicate activity on the port.
Lights GREEN when healthy or RED if any RAID volume is ofine,
ORANGE for critical state of any logical drive.
Blinks BLUE to indicate one or more drives are being accessed,
remains dark when no drives are being accessed.
HDD Status
OPAS USB
Lights GREEN when healthy, RED if the RAID member is ofine or there is
a physical disk error, ORANGE indicates the drive is rebuilding, and a dark
LED indicates either no drive is installed or the drive is not congured.
Lights GREEN if an OPAS device (USB disk) is detected, RED if the
OPAS operation has failed, blinks GREEN when an OPAS operation is in
progress.
Note that the OPAS USB feature requires a USB drive (FAT32 format).
Create a folder named “opas” on the drive before inserting it in the USB port.
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tAsk 6: Access opeRAting systeM gui
To access the installed operating system graphical user interface on the Vess A3120,
insert a USB keyboard into any USB port, and connect a monitor using either the VGA
or HDMI port. See “Management Path - on site keyboard and monitor” on page 15
for description on how to connect.
Windows 10 desktop quick links
User documentation
Promise management GUI link
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Log in to winDows 10
For Windows 10 installations, once the system has booted up it will be necessary to
choose various options to complete the OS setup. You will be prompted to select a default language and other user interface preferences. Follow the instructions on screen
to complete your preferences selection and to establish a user name and password
for the administrator. After completing these nal tasks, the Windows 10 desktop appears. Notice that there are two quick link icons, one for the a web browser connection
to WebPAM PROe and one link to a le that contains user documents.
Windows 10 desktop quick links
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tAsk 7: cReAting LogicAL dRiVes
Setting up WebPAM PROe consists of the following actions:
• Logging into WebPAM PROe
• Choosing a Language
• Creating Your Logical Drives
• Logging out of WebPAM PROe
Logging into webPAm Proe
Double click the WebPAM PROe link icon on the desktop to launch the default browser
and go to the login page.
When the log-in screen appears:
• Type administrator in the User Name eld.
• Type password in the Password eld.
• Click the Login button.
The User Name and Password are case sensitive
After sign-in, the WebPAM PROe opening screen appears. If there are any uncongured physical drives in the enclosure, an Array Conguration menu also appears.
Note
Make a Bookmark (Firefox) or set a Favorite (Internet
Explorer) of the Login Screen so you can access it easily next
time.
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choosIng A lAnguAge
WebPAM PROe displays in English, German, French, Italian, Spanish, Russian, Japanese, Korean, Traditional Chinese, and Simplied Chinese. Language preference
can be chosen at the login screen or after logging in from the WebPAM PROe menu
header.
1. Select the Language to use for the interface from the menu header in the
Login screen.
2. Click the language you prefer. The WebPAM PROe user interface displays in
the chosen language.
Choose “Language” used for WebPAM PROe interface
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creAtIng your logIcAl drIves
On a newly activated Vess A3120 system, there are no disk arrays or logical drives. To
create a logical drive:
1. Log in to Web PAM PROe. If there are no arrays congured, you will be
automatically directed to the Disk Array Conguration menu.
Disk Array menu (when no arrays present)
2. The Disk Array Conguration menu offers three options for conguration.
Choose one of the options:
• Automatic Conguration – Creates a new disk array following a default set of
parameters. Makes one logical drive automatically. Also makes a hot spare drive
for all RAID levels except RAID 0, if at least four uncongured physical drives are
available.
• Express Conguration - You choose the parameters for a new disk array by
specifying the characteristics you want. You can create multiple logical drives at
the same time, however they will all be identical. You can choose to make a hot
spare drive for all RAID levels except RAID 0, if at least four uncongured physical
drives are available
• Advanced Conguration– You directly specify all parameters for a new disk
array. Makes one logical drive automatically. You can create additional logical
drives at a later time, if additional congurable capacity is available. Does not
make a hot spare drive.
3. Click the Next button.
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Automatic Conguration
When you choose the Automatic option, the following parameters appear on
the screen:
• Disk Arrays – The number of physical drives in the disk array, their ID
numbers, congurable capacity, and the number of logical drives to be
created
• Logical Drives – The ID number of the logical drive(s), their RAID level,
capacity, and stripe size
• Spare Drives – The physical drive slot number of the dedicated hot spare
assigned to this disk array. A hot spare drive is created for all RAID levels
except RAID 0, when ve or more uncongured physical drives are available
Automac Disk Array Conguraon menu
If you accept these parameters, click the Submit button.
The new disk array appears in the Disk Array List on the Information tab.
If you do NOT accept these parameters, use the Express or Advanced option to create
your logical drive.
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Express Conguration
When you choose the Express option, a set of characteristics and options
appears on the screen.
Express Conguraon opons menu
1. Check the boxes to choose any one or a combination of:
• Redundancy – The array will remain available if a physical drive fails
• Capacity – The greatest possible amount of data capacity
• Performance – The highest possible read/write speed
• Spare Drive – A hot spare drive is created when you choose Redundancy,
Spare Drive, and ve or more uncongured physical drives are available.
2. In the Number of Logical Drives eld, enter the number of logical drives you
want to make from this disk array.
The maximum possible number of logical drives appears to the right of this
eld.
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3. From the Application Type menu, choose an application that best
describes your intended use for this disk array:
• File Server
• Video Stream
• Transaction Data
• Transaction Log
• Other
4. Click the Update button.
Or check the Automatic Update box and updates will occur automatically.
The following parameters display:
• Disk Arrays – The number of physical drives in the disk array, their slot
numbers, congurable capacity, and the number of logical drives to be
created
• Logical Drives – The slot number of the logical drive(s), their RAID level,
capacity, and stripe size
• Spare Drives – The physical drive slot number of the dedicated hot spare
assigned to this disk array (all RAID levels except RAID 0)
If you accept these parameters, proceed to the next step.
If you do NOT accept these parameters, review and modify your selections in
the previous steps.
Quick Installation Guide
5. When you are done, click the Submit button.
The new disk array appears in the Disk Array List on the Information tab.
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Advanced Conguration
Note
For an explanation of the parameters under the Advanced
option, please download the Product Manual at www.
promise.com.
When you choose the Advanced option, the Step 1 – Disk Array Creation screen displays.
Advanced Conguraon (Step 1 Disk Array Creaon)
Step 1 – Disk Array Creation
1. Optional. Enter a name for the disk array in the eld provided.
Maximum of 32 characters; letters, numbers, space between characters, and
underline.
Uncheck the boxes if you want to disable Media Patrol or PDM.
PROMISE recommends leaving these features enabled.
Highlight physical drives you want in the disk array from the Available list and
press the >> button to move them to the Selected list.
You can also double-click them to move them.
2. When you are done, click the Next button.
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Step 2 – Logical Drive Creation
Advanced Conguraon (Step 2 Logical Drive Creaon)
Optional. Enter an alias for the logical drive in the eld provided. Maximum of
32 characters; letters, numbers, space between characters, and underline.
Choose a RAID level for the logical drive from the dropdown menu.
The choice of RAID levels depends the number of physical drives you se-
lected.
RAID 30 and 50 only – Specify the number of axles for your array.
Specify a Capacity and the unit of measure (B, KB, MB, GB, TB).
This value will be the data capacity of the rst logical drive in your new disk
array. If you specify less than disk array’s maximum capacity, the remaining
capacity is available for additional logical drives that you can create now or
later.
3. For the following items, accept the default or choose a new value from the
dropdown menu:
• Stripe size. 64 KB is the default.
• 64 KB, 128 KB, 256 KB, 512 KB, and 1 MB are available.
• Sector size. 512 B is the default.
• 512 B, 1 KB, 2 KB, and 4 KB are available.
• Read (cache) Policy. Read Ahead is the default.
• Read Cache, Read Ahead, and No Cache are available.
• Write (cache) Policy. Write Back is the default.
Write Back and Write Through (Thru) are available.
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1. Click the Update button.
A new logical drive is displayed under New Logical Drives. If there is free capacity remaining, you can specify another logical drive now or wait until later.
2. When you are done specifying logical drives, click the Next button.
Step 3 – Summary
The Summary lists the disk array and logical drive information you specied.
To proceed with disk array and logical drive creation, click the Submit button.
Note
This function does not automatically create a hot spare drive. After
the disk array is created, you can create a hot spare drive for it.
Please download the Product Manual at : www.promise.
com for more information.
Logging out of WebPAM PROe
There are two ways to log out of WebPAM PROe:
• Close your browser window
• Click Logout on the WebPAM PROe banner
Clicking Logout brings you back to the Login Screen. After logging out, you must enter
your user name and password in order to log in again.
systeM shutdown
To shutdown the system, perform the normal shutdown procedure according to the op-
erating system being used.
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pRoduct RegistRAtion
It is good practice to register your Vess A-Series system with PROMISE in order to
better support and assist you throughout the life of the product.
If you are not a registered, rst create a user account, then proceed to register the
product. If you are already registered, log in and go to the Product Registration (see
below).
To create a user account:
1. Go to http://www.promise.com/Index, nd Support in the top menu and move your
cursor to select e-Support.
2. Click on New User Registration.
3. Complete the User Registration form and click the Submit button when nished.
(See example form on next page).
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Vess A3120 Storage Appliance for Video Surveillance
Support Center online User Registraon form
Fill in all required informa-
tion (marked with an asterisk * on the menu) and click
the Submit button to regis-
ter. You will then be logged
in on the Support page.
register your Vess A-series
To register your Vess A-Series system once you logged in to the Support page, under
Product Registration select Register.
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1. Choose the product line and model of the system you want to register.
2. Fill in all required information including Serial Number and Date Purchased, click
Complete Registration at the bottom of the page to nish. A conrmation message will appear letting you know that you have successfully registered.
Quick Installation Guide
Note that the Host Name eld is not required, however it is useful to create a
name for easy reference when you open a web support case.
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Vess A3120 Storage Appliance for Video Surveillance
oPen A web suPPort cAse
It is a good idea to go ahead and open a case now that you are registered and online.
This will make it easier for tracking technical support for your product, which can mean
faster resolution of issues that might arise in the future.
1. In the e-Support Home page, select Open Web Support.
2. In the Select Product menu, choose your newly registered Vess A-Series
device in the list.
Note that if you are adding a new device, choose Click here to add
product and follow steps 1 and 2 on the previous page.
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3. Choose the Host Name (custom Host Names are optional, created in the
Product Registration form) and click to check mark the Serial Number
box you entered in the Product Registration. Then supply all required
information (marked with an asterisk * on the menu) and click on the
Submit button to create the new case. If you should need technical support
in the future, you can login and choose the existing case from the menu
shown under Step 2 previously.
Quick Installation Guide
Notice the “Attach Error les and subsystem logs if any” message
together with the Attach button. This can be used to attach a service
report. See the product manual for instructions on generating a service report.
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Vess A3120 Storage Appliance for Video Surveillance
contActIng technIcAl support
PROMISE Technical Support provides several support options for PROMISE users
to access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efcient service and
support.
If you decide to contact us, please have the following information available:
• Product model and serial number
• BIOS, rmware and driver version numbers
• A description of the problem or situation
• System conguration information, including: motherboard and CPU type, hard
drive models, SAS/SATA/ATA/ATAPI drives & devices, and other controllers.
technIcAl support servIces
PROMISE Online™ Website http://www.promise.com/support/support_eng.asp
(technical documents, drivers, utilities, etc.)
E-mail Support e-Support On-Line
Phone Support:
United States +1 408 228 1400 option 4
Australia/New Zealand +61 7 3191 7489
The Netherlands +31 0 40 235 2600
Germany +49 (0) 2 31 56 76 48 - 0
Italy +39 0 6 367 126 26
Japan +81-3-6801-8064
Taiwan +886 3 578 0002
Beijing, China +86 10 8857 8085 or 8095
Shanghai, China
Singapore +65-3158-4344
+86 21 6249 4192, 4193, or 4199
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