Page 1
S
UPER
EX4650, EX4650A,
EX8650, EX8650A
U
SER
Versi on 1.0
T
M
RAK
ANUAL
Page 2
SuperTrak EX Series User Manual
Copyright
© 2007 Promise Technology, Inc. All Rights Reserved.
Copyright by Promise Technology, Inc. (Promise Technology). No part of this
manual may be reproduced or transmitted in any form without the expressed,
written permission of Promise Technology.
Trademarks
Promise, and the Promise logo are registered in U.S. Patent and Trademark
Office. All other product names mentioned herein may be trademarks or
registered trademarks of their respective companies.
Important data protection information
You should back up all data before installing any drive controller or storage
peripheral. Promise Technology is not responsible for any loss of data resulting
from the use, disuse or misuse of this or any other Promise Technology product.
Notice
Although Promise Technology has attempted to ensure the accuracy of the
content of this manual, it is possible that this document may contain technical
inaccuracies, typographical, or other errors. Promise Technology assumes no
liability for any error in this publication, and for damages, whether direct, indirect,
incidental, consequential or otherwise, that may result from such error, including,
but not limited to loss of data or profits.
Promise Technology provides this publication “as is” without warranty of any
kind, either express or implied, including, but not limited to implied warranties of
merchantability or fitness for a particular purpose.
The published information in the manual is subject to change without notice.
Promise Technology reserves the right to make changes in the product design,
layout, and driver revisions without notification to its users.
This version of the User Manual supersedes all previous versions.
Recommendations
In the manual, the appearance of products made by other companies, including,
but not limited to software, servers, and physical drives, is for the purpose of
illustration and explanation only. Promise Technology does not recommend,
endorse, prefer, or support any product made by another manufacturer.
ii
Page 3
Radio Frequency Interference Statement
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy, and, if not installed and used in accordance with the instruction may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult Promise Technology, Inc. or an experienced radio or TV technician
for help.
This device complies with Part 5 of the FCC Rules. Operation is subject to the
following conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that
may cause undesired operation.
Notices
Caution
Only digital device equipment CERTIFIED CLASS B should be
attached to this equipment and that must have shielded cables.
iii
Page 4
SuperTrak EX Series User Manual
iv
Page 5
Contents
Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
XOR Microprocessor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Hot-Swapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
WebPAM PRO Management Software . . . . . . . . . . . . . . . . . . . . . . .3
Operating System Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Browser Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Key Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Chapter 2: Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Unpacking the SuperTrak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Installing the SuperTrak Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
SAS Connections and ID Numbers . . . . . . . . . . . . . . . . . . . . . .12
Choosing the Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Creating a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Installing WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Utility Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
JRE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Internet Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Installing WebPAM PRO onto a Windows PC or Server . . . . .22
Installing WebPAM PRO onto a Linux PC or Server . . . . . . . .29
Logging into WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Logging in at the Host PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Logging in over the Network . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Login Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Setting up WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Chapter 3: Installing Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Driver Diskette for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
USB Memory Stick for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Driver Diskette for Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Confirming Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . .44
v
Page 6
SuperTrak EX Series User Manual
Chapter 3: Installing Drivers, cont.
Windows Server 2003 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Confirming Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . .46
Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Confirming Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . .48
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Confirming Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . .50
Red Hat Linux Enterprise 4.4, 4.5 . . . . . . . . . . . . . . . . . . . . . . . . . .51
New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
SuSE Linux Enterprise 10.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Chapter 4: SuperBuild™ Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
SuperTrak BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Controller Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Controller Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Physical Drive Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Viewing Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Viewing Physical Drive Information . . . . . . . . . . . . . . . . . . . . . .59
Managing Physical Drive Problems . . . . . . . . . . . . . . . . . . . . .60
Disk Array Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Viewing Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Viewing Disk Array Information . . . . . . . . . . . . . . . . . . . . . . . . .61
Creating a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Changing Disk Array Settings . . . . . . . . . . . . . . . . . . . . . . . . . .63
Rebuilding a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Deleting a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Logical Drive Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Viewing Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Viewing Logical Drive Information . . . . . . . . . . . . . . . . . . . . . . .64
Creating a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
vi
Page 7
Chapter 4: SuperBuild™ Utility, cont.
Logical Drive Management, cont.
Initializing a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Changing Logical Drive Settings . . . . . . . . . . . . . . . . . . . . . . . .67
Deleting a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Managing Logical Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . .68
Identifying a Critical Logical Drive . . . . . . . . . . . . . . . . . . . . . . .68
Rebuilding the Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Finding the Failed Physical Drive . . . . . . . . . . . . . . . . . . . . . . .70
Identifying an Offline Logical Drive . . . . . . . . . . . . . . . . . . . . . .70
Spare Drive Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Viewing Spare Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Viewing Spare Drive Information . . . . . . . . . . . . . . . . . . . . . . .73
Creating a Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Changing Spare Drive Settings . . . . . . . . . . . . . . . . . . . . . . . . .74
Deleting a Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Background Activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Viewing RAM Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Viewing NVRAM Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Clearing the Event Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Time Sync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Setting the Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Synchronizing Time with an Embedded Site . . . . . . . . . . . . . .79
Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
SAS Ready LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
SGPIO Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Contents
Chapter 5: Management with WebPAM PRO . . . . . . . . . . . . . . . . . . .83
Logging into WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Logging in at the Host PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Logging in over the Network . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Login Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Accessing the Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Using the Header . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Using Tree View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Using Management View . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Choosing a Display Language . . . . . . . . . . . . . . . . . . . . . . . . .89
Viewing the Event Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
vii
Page 8
SuperTrak EX Series User Manual
Chapter 5: Management with WebPAM PRO, cont.
Accessing the Interface, cont.
Saving the Event Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Deleting the Event Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Viewing the Storage Network . . . . . . . . . . . . . . . . . . . . . . . . . .90
Logging out of WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . . .91
Managing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Viewing User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Making User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Making Your Own User Settings . . . . . . . . . . . . . . . . . . . . . . . .93
Changing a User’s Password . . . . . . . . . . . . . . . . . . . . . . . . . .93
Changing Your Own Password . . . . . . . . . . . . . . . . . . . . . . . . .93
Creating a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Working with Subsystem/Host Management . . . . . . . . . . . . . . . . . .96
Viewing Subsystem/Host Information . . . . . . . . . . . . . . . . . . . .96
Adding a Subsystem or Host . . . . . . . . . . . . . . . . . . . . . . . . . .96
Deleting a Subsystem or Host . . . . . . . . . . . . . . . . . . . . . . . . .97
Setting User Privilege . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Managing Software Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Viewing Service Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Changing Web Server Settings . . . . . . . . . . . . . . . . . . . . . . . . .99
Restarting the Tomcat Server . . . . . . . . . . . . . . . . . . . . . . . . .100
Setting up Email Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Setting up Extended SMTP . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Sending A Test Email Message . . . . . . . . . . . . . . . . . . . . . . .101
Setting Event Frame Refresh Time . . . . . . . . . . . . . . . . . . . . .101
Changing CIM Client Settings . . . . . . . . . . . . . . . . . . . . . . . . .102
Changing CIM Server Settings . . . . . . . . . . . . . . . . . . . . . . . .102
Managing the Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Viewing Host Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Setting User Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Refreshing the WebPAM PRO Screen . . . . . . . . . . . . . . . . . .103
Managing the Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
Viewing Subsystem Information . . . . . . . . . . . . . . . . . . . . . . .104
Clearing Statistical Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
Setting an Alias for the Subsystem . . . . . . . . . . . . . . . . . . . . .105
Updating the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Checking Subsystem Health . . . . . . . . . . . . . . . . . . . . . . . . . .106
Viewing the Runtime Event Log . . . . . . . . . . . . . . . . . . . . . . .106
viii
Page 9
Chapter 5: Management with WebPAM PRO, cont.
Managing the Subsystem, cont.
Saving the Runtime Event Log . . . . . . . . . . . . . . . . . . . . . . . .106
Clearing the Runtime Event Log . . . . . . . . . . . . . . . . . . . . . . .107
Viewing the NVRAM Event Log . . . . . . . . . . . . . . . . . . . . . . .107
Saving the NVRAM Event Log . . . . . . . . . . . . . . . . . . . . . . . .108
Clearing the NVRAM Event Log . . . . . . . . . . . . . . . . . . . . . . .108
Viewing Current Background Activities . . . . . . . . . . . . . . . . . .108
Making Background Activity Settings . . . . . . . . . . . . . . . . . . .109
Running Background Activities . . . . . . . . . . . . . . . . . . . . . . . .110
Running Media Patrol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Running PDM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Viewing Scheduled Activities . . . . . . . . . . . . . . . . . . . . . . . . .111
Scheduling an Activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Deleting a Scheduled Activity . . . . . . . . . . . . . . . . . . . . . . . . .113
Viewing System Configuration . . . . . . . . . . . . . . . . . . . . . . . .113
Managing the Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Viewing Controllers Information . . . . . . . . . . . . . . . . . . . . . . .115
Viewing Controller Information . . . . . . . . . . . . . . . . . . . . . . . .115
Viewing Controller Statistics . . . . . . . . . . . . . . . . . . . . . . . . . .117
Making Controller Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Clearing an Orphan Watermark . . . . . . . . . . . . . . . . . . . . . . .118
Viewing Battery Information . . . . . . . . . . . . . . . . . . . . . . . . . .118
Silencing the Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Making Buzzer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Testing the Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Viewing Buzzer Information . . . . . . . . . . . . . . . . . . . . . . . . . .120
Managing Enclosures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Viewing Enclosure Information . . . . . . . . . . . . . . . . . . . . . . . .121
Managing Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
Viewing a List of Physical Drives . . . . . . . . . . . . . . . . . . . . . .122
Locating a Physical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
Making Global Physical Drive Settings . . . . . . . . . . . . . . . . . .123
Viewing Physical Drive Information . . . . . . . . . . . . . . . . . . . . .123
Viewing Physical Drive Statistics . . . . . . . . . . . . . . . . . . . . . .124
Making Physical Drive Settings . . . . . . . . . . . . . . . . . . . . . . . .124
Forcing a Physical Drive Offline or Online . . . . . . . . . . . . . . .125
Clearing Stale and PFA Conditions . . . . . . . . . . . . . . . . . . . .125
Contents
ix
Page 10
SuperTrak EX Series User Manual
Chapter 5: Management with WebPAM PRO, cont.
Managing Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Viewing Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Locating a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Creating a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Creating a Disk Array – Automatic Configuration . . . . . . . . . .129
Creating a Disk Array – Express Configuration . . . . . . . . . . .130
Creating a Disk Array – Advanced Configuration . . . . . . . . . .132
Deleting a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
Viewing Disk Array Information . . . . . . . . . . . . . . . . . . . . . . . .134
Making Disk Array Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .135
Creating a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
Deleting a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
Migrating a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Rebuilding a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Running Media Patrol on a Disk Array . . . . . . . . . . . . . . . . . .140
Running PDM on a Disk Array . . . . . . . . . . . . . . . . . . . . . . . .140
Transitioning a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Preparing a Disk Array for Transport . . . . . . . . . . . . . . . . . . .141
Managing Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
Viewing Information for All Logical Drives . . . . . . . . . . . . . . . .143
Locating a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Viewing Logical Drive Information . . . . . . . . . . . . . . . . . . . . . .144
Viewing Logical Drive Statistics . . . . . . . . . . . . . . . . . . . . . . .145
Changing Logical Drive Settings . . . . . . . . . . . . . . . . . . . . . . .145
Initializing a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Running Redundancy Check . . . . . . . . . . . . . . . . . . . . . . . . .147
Viewing the Logical Drive Check Table . . . . . . . . . . . . . . . . .147
Managing Spare Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149
Viewing a List of Spare Drives . . . . . . . . . . . . . . . . . . . . . . . .149
Creating a Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
Deleting Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
Making Spare Drive Settings . . . . . . . . . . . . . . . . . . . . . . . . .151
Running Spare Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
Working with the Logical Drive Summary . . . . . . . . . . . . . . . . . . .153
Viewing a List of All Logical Drives . . . . . . . . . . . . . . . . . . . . .153
Locating a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
Viewing Individual Logical Drive Information . . . . . . . . . . . . .153
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Contents
Chapter 6: Technology Background . . . . . . . . . . . . . . . . . . . . . . . .155
Introduction to RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
RAID 0 – Stripe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156
RAID 1 – Mirror . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
RAID 1E – Enhanced Mirror . . . . . . . . . . . . . . . . . . . . . . . . . .158
RAID 5 – Block Striping with Distributed Parity . . . . . . . . . . . .159
RAID 6 – Block and Double Parity Stripe . . . . . . . . . . . . . . . .160
RAID 10 – Mirror / Stripe . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
RAID 50 – Striped Distributed Parity . . . . . . . . . . . . . . . . . . . .162
RAID 60 – Striping of Double Parity . . . . . . . . . . . . . . . . . . . .165
Choosing a RAID Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168
RAID 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168
RAID 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168
RAID 1E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169
RAID 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169
RAID 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170
RAID 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170
RAID 50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171
RAID 60 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171
Choosing Stripe Block Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172
Choosing Sector Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172
2 TB Limitation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173
Choosing Cache Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173
Read Cache Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174
Write Cache Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174
Capacity Coercion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174
Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175
Hot Spare Drive(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175
Partition and Format the Logical Drive . . . . . . . . . . . . . . . . . . . . .176
RAID Level Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176
RAID 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177
RAID 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178
RAID 1E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178
RAID 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179
RAID 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179
RAID 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180
RAID 50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181
RAID 60 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181
Ranges of Disk Array Expansion . . . . . . . . . . . . . . . . . . . . . .182
Media Patrol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .184
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SuperTrak EX Series User Manual
Chapter 6: Technology Background, cont.
Predictive Data Migration (PDM) . . . . . . . . . . . . . . . . . . . . . . . . . .184
PDM Triggers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .184
Transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185
Drive Failure and Automatic Rebuild . . . . . . . . . . . . . . . . . . .185
Automatic Transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187
Manual Transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187
Critical & Offline Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . .189
When a Physical Drive Fails . . . . . . . . . . . . . . . . . . . . . . . . . .189
With a Hot Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191
Without a Hot Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . .191
Rebuild Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191
Chapter 7: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193
Pre-Installation (Speed, Device Types, Capacity, Cabling) . .193
Drive Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .194
Installation Issues (Capacity, Booting) . . . . . . . . . . . . . . . . . .196
Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .196
Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .197
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199
Returning the Product For Repair . . . . . . . . . . . . . . . . . . . . . . . . .201
Appendix A: Partition and Format . . . . . . . . . . . . . . . . . . . . . . . . . .203
Appendix B: Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207
Updating SuperTrak BIOS and Firmware . . . . . . . . . . . . . . . . . . .207
Updating WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208
Appendix C: Battery Backup Unit . . . . . . . . . . . . . . . . . . . . . . . . . .209
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .213
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Chapter 1: Introduction
• About This Manual, below
• Product Overview (page 2)
• WebPAM PRO Management Software (page 3)
Thank you for purchasing one of Promise Technology’s SuperTrak EX4650,
EX4650A, EX8650, or EX8650A SAS/SATA RAID Controller card.
About This Manual
This User Manual describes how to setup, use and maintain the SuperTrak RAID
controller. It also describes how to use the Web-Based Promise Array
Management—Professional (WebPAM PRO) RAID management software.
This manual includes a full table of contents, chapter task lists and numerous
cross-references to help you find the specific information you are looking for.
Also included are four levels of notices:
Note
A Note provides helpful information such as hints or alternative
ways of doing a task.
Important
Important calls attention to an essential step or point required to
complete a task. Important items include things often missed.
Caution
A Caution informs you of possible equipment damage or loss of
data and how to avoid them.
Warning
A Warning notifies you of probable equipment damage or loss of
data, or the possibility of physical injury, and how to avoid them.
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SuperTrak EX Series User Manual
Product Overview
SuperTrak EX4650, EX4650A, EX8650, and EX8650A are SAS and SATA RAID
Controller cards. When used with WebPAM PRO software, the SuperTrak RAID
Controllers offer a feature-rich, secure and versatile enterprise-wide ATA RAID
solution. In addition, the SuperTrak EX Series supports RAID expansion. The
resulting RAID environment allows users and administrators to configure,
manage, and monitor everything from single logical drives on local systems to
logical drive networks residing in offsite locations.
The SuperTrak EX Series RAID Controller cards support SAS hard drives as well
as 1.5 Gb/s and 3.0 Gb/s SATA hard drives. At its core, both SuperTrak card
provides advanced RAID management functions: creating logical drives,
monitoring them, keeping them online and operating at optimum efficiency.
SuperTrak can also perform many other tasks, such as:
• The SuperTrak EX4650 and EX4650A Controller cards support up to four
SAS or SATA physical drives and RAID levels 0, 1, 1E, 5, 6, and 10. With a
SAS expander you can attach more drives, for RAID 50 and 60.
• The SuperTrak EX8650 and EX8650A Controller cards support up to eight
SAS or SATA physical drives and RAID levels 0, 1, 1E, 5, 6, 10, 50, and 60
• Set up a network of SuperTrak RAID servers (all running under different
RAID levels) and monitor those servers from any workstation on the network
• Create a series of SuperTrak RAID networks at any number of offsite
locations
• Monitor and repair SuperTrak RAID logical drives using the Internet from an
offsite location—all without compromising the integrity of secure servers
XOR Microprocessor
The SuperTrak EX Series Controllers have an onboard microprocessor for XOR
calculations, which off loads the parity calculation workload from the main CPU
and transfers it to the controller card, boosting the performance of the entire
system.
Hot-Swapping
Attached drives can be hot swapped when necessary.
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Chapter 1: Introduction
WebPAM PRO Management Software
The Web-Based Promise Array Management—Professional (WebPAM PRO)
software offers local and remote management and monitoring of all SuperTrak
logical drives that exist anywhere on a network. Browser-based GUI provides
email notification of all major events or alarms, memory cache management,
drive event logging, logical drive maintenance, rebuild, and access to all
components in the RAID configuration (controller, physical drives, disk arrays,
logical drives, physical drives, and enclosure).
For information on using WebPAM PRO, see “Chapter 5: Management with
WebPAM PRO” on page 83.
Operating System Support
On the Host PC where you install the SuperTrak controller and WebPAM PRO,
Promise Technology recommends:
• Windows Vista (32 or 64 bit)
• Windows Server 2003 SP1 or SP2 (32 or 64 bit)
• Windows XP Professional SP2 (32 or 64 bit)
• Windows 2000 SP4 (32 bit)
• Red Hat Enterprise Linux 4.4, 4.5, 5.0, 5.1
• SuSE 10.1, 10.2; SLES 10, 10 SP1
• Miracle Linux 4 SP2
• Fedora Core 6, 7
• Asianux 3
On monitored systems, SuperTrak controller also supports:
• FreeBSD 6.1, 6.2
• VMware ESX 3.0.1, 3.0.2
These Operating Systems support SuperTrak but not WebPAM PRO. You
must install WebPAM PRO on a different PC and monitor the SuperTrak over
a network.
Browser Support
On the Host PC where you install the SuperTrak controller and WebPAM PRO,
you must have one of the following browsers:
• Internet Explorer
•Firefox
• Netscape Navigator
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SuperTrak EX Series User Manual
If you do not have one of the above browsers, install the browser first and make it
the default browser. Then install WebPAM PRO.
Key Features and Benefits
The following information offers an overview of the major features of the Promise
SuperTrak EX4650, EX4650A, EX8650, and EX8650A.
Advanced Hardware Design
Features Benefits
Supports multi-lane PCIe bus
motherboards
EX4650 and EX4650A
support: RAID 0, 1, 1E, 5, 6,
and 10. RAID 50 and 60 with
SAS Expander.
EX8650 and EX8650A
support: RAID 0, 1, 1E, 5, 6,
10, 50, and 60
Supports Serial ATA
Specification II
Supports Serial Attached
SCSI Specification
Independent data channels
for SATA and SAS drives
Supports multiple logical
drives on the same physical
drives
Supports online logical drive
expansion
Supports online logical drive
migration
Utilizes SuperBuild™
automenu from the SuperTrak
onboard BIOS
Allows maximum data transfers of up to 2.5 Gb/s
in both directions simultaneously to dramatically
reduce the time to save and retrieve large files.
Provides dramatic increase in drive performance
and/or fault tolerant options. Offers performance
customization and data rebuilds from the BIOS
menu.
Burst data transfer rates up to 300 MB/s from
Serial ATA drives to boost overall system
performance.
Burst data transfer rates up to 300 MB/s from
SAS drives to boost overall system
performance.
Drives can multiply their data transfer
performance when striped together and each
drive uses a separate data channel.
Up to 16 arrays per controller,
Up to 32 logical drives per array,
Up to 128 physical drives per array
Up to 256 logical drives per controller.
Add disk drives to the array without affecting
data availability.
Change RAID level without affecting data
availability.
Has “Auto Setup” option for quick and easy
logical drive builds.
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Chapter 1: Introduction
Advanced Hardware Design
Features Benefits
Displays status and error
checking messages during
bootup
Supports S.M.A.R.T.
monitoring and reporting
Employs the latest Promise
PCI Express SATA/SAS ASIC
technology
Mirror supports automatic
background rebuilds
DOS based flash upgrade of
BIOS and Firmware
Notifies user of possible errors and allows for
recovery of mirrored drive logical drives directly
from SuperBuild™.
Polls status at set intervals, reports through
WebPAM PRO.
Fully supports Serial ATA specifications with 150
and 300 MB/sec timing and CRC error-checking
at high speeds.
Fault tolerance can be restored automatically
without rebooting.
Verifies proper file, option to backup existing file.
Download files from Promise website.
Capacity coercion Supports four schemes of capacity coercion.
System reboot not required
after create, delete, migrate or
System boot process continues without
restarting.
expand logical drive
Compatibility
Features Benefits
Complies with PCI v2.3 Local
Provides highest level of hardware compatibility.
Bus standard
Complies with PCI Express
Provides highest level of hardware compatibility
Specification 1.0a
Complies with SATA
Specification 1.0a
Complies with SATA II:
Extensions to SATA 1.0a
Provides full compatibility with first generation
SATA hard drives.
Provides enclosure and drive monitoring
compatibility.
Specification
Complies with SAS
Provides full compatibility with SAS hard drives.
Specification 1.1
Compliant with PCI Bus
Master standard. PCI Bus
Master support
Provides 32-bit I/O and, Bus Master, and Serial
ATA performance for optimal system
performance.
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SuperTrak EX Series User Manual
Compatibility
Features Benefits
Tested compatibility to coexist
with motherboards that have
integrated IDE controllers
Compatible with all major
SATA generation 1 and SATA
generation 2, phase 1 and
phase 2 disk drives
Features LBA support Supports drives greater than 137 GB capacity.
Supports BIOS Boot
Specification
Improves system performance and minimizes
system conflicts for new and existing
installations.
Promise performs verification testing with major
drive manufacturers and development partners.
All logical drives attached to the SuperTrak card
appear in the BBS-compliant motherboards
BIOS boot list.
Specifications
• Low-profile printed circuit board
• PCI-Express x8 Slot
• Controller card dimensions (HWD):
2.69 x 6.63 x 0.75 inches (68.3 x 168.3 x 19.0 mm)
• Operating temperatures: 32
• Operating humidity: 5% to 95% non-condensing
° to 122°F (0°C to 50°C)
6
Page 19
Chapter 2: Installation
• Unpacking the SuperTrak, below
• Installing the SuperTrak Card (page 8)
• Choosing the Physical Drives (page 14)
• Creating a Logical Drive (page 15)
• Installing WebPAM PRO (page 20)
• Windows (page 22)
• Linux (page 29)
• Logging into WebPAM PRO (page 37)
• Setting up WebPAM PRO (page 39)
Unpacking the SuperTrak
When you receive the SuperTrak EX Series SAS/ SATA RAID Controller card, the
package should contain the items listed below:
• SuperTrak EX4650, EX4650A, EX8650, or EX8650A Controller card
• Quick Start Guide
• 0.5m (19-inch) SFF-8087 to SFF-8087 multi-lane cable
One for EX4650 and EX4650A
Two for EX8650 and EX8650A
• CD with WebPAM PRO software, Windows and Linux drivers, and
SuperTrak User Manual
If any of the items are missing or appear damaged, please contact your dealer or
distributor immediately.
Warning
The electronic components on the SuperTrak EX Controller cards
are sensitive to damage from Electro-Static Discharge (ESD).
Observe appropriate precautions at all times when handling the
SuperTrak card or its subassemblies.
Warning
Before installing the SuperTrak EX Controller card into an existing
system, backup any important or useful data. Failure to follow this
accepted PC practice could result in data loss.
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SuperTrak EX Series User Manual
Note
The SuperTrak EX Controller cards are PCI Plug-n-Play (PnP)
devices. No changes are necessary in the motherboard CMOS or
BIOS Setup for resources or drive types in most applications.
Installing the SuperTrak Card
The SuperTrak EX Controller card fits into any available 3.3-volt PCI-Express x8
slot. You can also plug the SuperTrak card into a PCI-Express x16 slot.
1. Remove the cover of your system.
2. Remove the inside slot cover of an available PCI-Express slot on the
motherboard.
3. Install the SuperTrak card into the open PCI-Express slot.
4. Fasten the SuperTrak card bracket to the system case.
5. Attach one end of a SAS multi-lane cable to a SAS port on the SuperTrak
card.
See Figures 1 through 4.
8
Page 21
Figure 1. SuperTrak EX4650 card
Chapter 2: Installation
UART connector
CPU Fan connector
I2C/ SMBus connector
Figure 2. SuperTrak EX4650A card
I2C/SMBus connector
SAS Port
Ch1-4
Activity and
Fault LED Pins
Global and
Aggregate
LED Pins
SAS Ports
Ch1-4
BBU module
connector
BBU module
connector
Aggregate
LED Pins
Activity and Fault LED Pins
UART connector
Global
LED Pins
CPU Fan connector
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SuperTrak EX Series User Manual
Figure 3. SuperTrak EX8650 card
UART connector
CPU Fan connector
I2C/SMBus connector
Figure 4. SuperTrak EX8650A card
I2C/SMBus connector
SAS Ports
Ch5-8
Ch1-4
Activity and
Fault LED Pins
Global and
Aggregate
LED Pins
SAS Ports
Ch5-8
Ch1-4
BBU module
connector
BBU module
connector
Aggregate
LED Pins
Activity and Fault LED Pins
UART connector
Global
LED Pins
CPU Fan connector
10
Page 23
Chapter 2: Installation
6. Attach the other end of the SAS multi-lane cable to a SAS port on your
enclosure’s backplane or to your SAS expander.
For more information, see the user manual for your enclosure or SAS
expander.
7. Optional. Repeat steps 5 and 6 for the second SAS port on the SuperTrak
EX8650 or EX8650A card.
8. Optional. Attach cables from the LED pins on the SuperTrak card to the
LEDs in your PC or enclosure. See Figures 5 through 8.
For more information, see the user manual for your PC or enclosure.
Figure 5. Individual LED pins, EX4650 and EX8650
EX4650
(J1)
2
1
Ports/ Channels
Figure 6. Individual LED pins, EX4650A and EX8650A
Fault LEDs
Activity LEDs
1234
Ports/ Channels
EX4650A
Figure 7. Global and Aggregate LED pins, EX4650 and EX8650
Global LEDs (J2)
R
+
G
+
–
–
+
Aggregate LEDs (J3)
+
Activity LEDs
Fault LEDs
876543
7
8
Ports/ Channels
EX8650A
123456
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SuperTrak EX Series User Manual
Figure 8. Global and Aggregate LED pins, EX4650A and EX8650A
+
R
G
+
–
+
Aggregate LEDsGlobal LEDs
SAS Connections and ID Numbers
The table below correlates the ranges of Enclosure IDs and Physical Drive IDs,
that appear in the WebPAM PRO interface as a result of the data connections
you make.
SuperTrak SAS Port Enclosure ID Range Drive ID Range
Ch1-4 Virtual* 1 1 to 128
Ch1-4 2 to 9 1 to 128
Ch5-8 10 to 17 129 to 256
* A virtual enclosure involves physical drives attached directly to the
SuperTrak controller or a connection to an SGPIO backplane.
You can attach up to 128 SAS or SATA drives on each SAS port
using SAS expanders.
The SuperTrak EX8650 and EX8650A cards are designed to manage up to 16
enclosures and up to 256 SAS or SATA disk drives (using SAS expanders). If
your system has fewer components, you might be surprised at the way WebPAM
PRO numbers your enclosures and drives. The following scenarios illustrate
some numbering examples.
Scenario 1: Virtual Enclosure – SGPIO
You install the SuperTrak card into an SGPIO enclosure. You attach a SAS data
cable between Port Ch1-4 and the enclosure’s backplane.
In WebPAM PRO, the SGPIO enclosure appears as Enclosure 1. The drives are
numbered 1 to 128.
If you attached a second SGPIO enclosure to Port Ch5-8, it would appear in
WebPAM PRO as Enclosure 10. The drives would be numbered 129 to 256.
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Chapter 2: Installation
Scenario 2: Virtual Enclosure – Host PC
You install the SuperTrak card into a Host PC. You attach SAS breakout cables
to Ports Ch1-4 and Ch5-8 and a SAS or SATA drive at the drive ends of each
cable.
In WebPAM PRO, the Host PC appears as Enclosure 1. The drives on Port
Ch1-4 are numbered 1 to 4. The drives on Port Ch5-8 are numbered 129 to 132.
This scenario also applies if you use Promise SuperSwap enclosures.
Scenario 3: External Enclosures – Daisy Chain
You install the SuperTrak card into a Host PC. You attach a SAS data cable
between Port Ch1-4 and a Promise VTrak J310s 12-drive JBOD subsystem. You
connect a second J310s subsystem to the first in a daisy chain.
In WebPAM PRO, the first JBOD subsystem appears as Enclosure 2. The drives
are numbered 1 to 12. The second JBOD subsystem appears as Enclosure 3.
The drives are numbered 13 to 24.
Scenario 4: External Enclosures – Parallel
You install the SuperTrak card into a Host PC. You attach a SAS data cable
between Port Ch1-4 and a VTrak J310s subsystem. You attach a SAS data cable
between Port Ch5-8 and a second J310s subsystem.
In WebPAM PRO, the first JBOD subsystem appears as Enclosure 2. The drives
are numbered 1 to 12. The second JBOD subsystem appears as Enclosure 10.
The drives are numbered 129 to 140.
Scenario 5: SAS Expanders
You install the SuperTrak card into a Host PC. You attach a SAS data cables
between Ports Ch1-4 and Ch5-8 and two SAS Expanders.
In WebPAM PRO, the first Expander appears as Enclosure 2. The drives are
numbered 1 to 128. The second Expander appears as Enclosure 10. The drives
are numbered 129 to 256.
See “Viewing Enclosure Information” on page 121 and “Locating a Physical
Drive” on page 122 for more information.
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Choosing the Physical Drives
The SuperTrak EX Controller card supports SAS and 1.5-Gb/s or 3.0-Gb/s SATA
physical drives. For optimal performance, install physical drives of the same
model and capacity. The drives’ matched performance allows the logical drive to
function better as a single logical drive.
Level Number of Drives Level Number of Drives
RAID 0 1 or more RAID 6 4 to 16*
RAID 1 2 only RAID 10 4 or more**
RAID 1E 3 or more RAID 50 6 or more
RAID 5 3 to 16* RAID 60 8 or more
* Requires SAS expansion
** Requires an even number of drives
The table above shows the number of drives required for each RAID level.
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Chapter 2: Installation
Creating a Logical Drive
You can use the SuperBuild™ Configuration Utility to create a logical drive with
the attached physical drives. Even if you plan to use the WebPAM PRO software
to manage your logical drives, you can still create your first logical drive using the
SuperBuild Utility, as described here.
Note
For an explanation of the logical drive concepts and the choices
you can make when you create your logical drive, see “Chapter 6:
Technology Background” on page 155 of this manual.
1. Boot your system. If this is the first time you have booted with the SuperTrak
card and physical drives installed, the SuperTrak BIOS will display the
following screen.
2. Press the Ctrl-S keys to display the SuperBuild Utility Main Menu.
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3. Press the arrow keys to highlight Disk Array Management and press Enter.
The Disk Array Management screen appears.
4. Highlight Create Disk Array and press Enter.
The Create Disk Array screen appears.
Use this screen to select the physical drives for your disk array.
5. Press the arrow keys to highlight a physical drive. Then press the spacebar
to select the physical drive.
An asterisk (*) appears at the left of each selected physical drive.
6. Highlight Save Configuration and press Enter.
The Disk Array Management screen appears, showing your new disk array
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7. Highlight Return to Previous Menu and press Enter.
The Main Menu appears.
8. Highlight Logical Drive Management and press Enter.
The Logical Drive Management screen appears.
9. Highlight Create Logical Drive and press Enter.
Chapter 2: Installation
The Create Logical Drive Step 1/2 screen appears.
10. Press the arrow keys to highlight a disk array. Then press the spacebar to
choose the disk array.
An asterisk (*) appears at the left of the chosen disk array.
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11. Highlight Next Step and press Enter.
The Create Logical Drive Step 2/2 screen appears.
12. To change the RAID Level, highlight RAID Level and press Enter.
In the popup menu, highlight your choice of RAID Level and press Enter.
The available RAID Levels depend on the number of physical drives you
selected for your disk array.
13. Press the arrow keys to highlight Logical Drive Name. Type a name for your
logical drive and press Enter.
14. To use less than the full physical drive capacity for this logical drive, highlight
Capacity and press Enter.
Press the Delete or Backspace keys to erase the current capacity. Type the
new capacity in MB to allocate to this logical drive.
Later, you can assign the unused capacity to a second logical drive.
15. To change the Stripe Size, highlight Stripe Size and press Enter.
Highlight your choice of 64 KB, 128 KB, 256 KB, 512 KB, or 1024 KB and
press Enter.
16. To change the Sector Size, highlight Sector Size and press Enter.
Highlight your choice of 512 B, 1 KB, 2 KB, or 4 KB and press Enter.
17. To change the Write Cache Policy, highlight Write Cache Policy and press
Enter.
Highlight your choice of Write Through or Write Back and press Enter.
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18. To change the Read Cache Policy, highlight Read Cache Policy and press
Enter.
Highlight your choice of None, Read Cache, or Read Ahead and press Enter.
19. Highlight Save Configuration and press Enter.
The Logical Drive Management screen appears with your new logical drive.
At this point you can create additional logical drives, if there is physical drive
space available. To create another logical drive, repeat steps 4 though 18
above.
20. Press the F10 key to exit the SuperBuild utility and press Y to confirm and
restart the computer.
Do not press the Ctrl-Alt-Del keys. Do not press the Esc key.
You have successfully created a new RAID logical drive.
Important
You must be partition and format your new logical drive before you
can use it. Use the same method of partitioning and formatting a
logical drive as you would any other fixed disk added to your
computer system.
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Installing WebPAM PRO
Web-Based Promise Array Management—Professional (WebPAM PRO)
software provides a browser-based graphic user interface used to monitor and
manage Promise RAID products and their logical drives. Because it works over
your network, it can monitor and control multiple systems.
WebPAM PRO involves four components:
• Utility Server – Enables RAID management over a network
• Agent – Enables the Host PC to communicate with the Utility Server
• Java Runtime Environment (JRE) – A private installation for WebPAM
PRO
• Internet Browser – Comes with your OS
When you install WebPAM PRO on a PC or server, you are installing the Utility
Server, Agent, and JRE.
• Utility Server (page 20)
• Agent (page 20)
• JRE (page 21)
• Internet Browser (page 21)
• Installing WebPAM PRO onto a Windows PC or Server (page 22)
• Installing WebPAM PRO onto a Linux PC or Server (page 29)
Utility Server
The Utility Server runs on the Host PC (where the SuperTrak card is installed).
You run the Utility Server by directing your browser to the IP address of the
Host PC.
Agent
The Agent runs on the Host PC where the SuperTrak card is installed. After you
have logged into the Utility Server through WebPAM PRO, the Utility Server
accesses the Agent on the Host PC. As the user, you do not access the Agent
directly.
Operating System Support
On the Host PC where you install the SuperTrak controller and WebPAM PRO,
Promise Technology recommends:
• Windows Vista (32 or 64 bit)
• Windows Server 2003 SP1 or SP2 (32 or 64 bit)
• Windows XP Professional SP2 (32 or 64 bit)
• Windows 2000 SP4 (32 bit)
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• Red Hat Enterprise Linux 4.4, 4.5, 5.0, 5.1
• SuSE 10.1, 10.2; SLES 10, 10 SP1
• Miracle Linux 4 SP2
• Fedora Core 6, 7
• Asianux 3
Choose one of these operating systems to take full advantage of all the features
of WebPAM PRO.
JRE
The WebPAM PRO installation program installs a private Java Runtime
Environment (JRE) under the same directory where WebPAM PRO is installed.
WebPAM PRO uses this private JRE to avoid incompatibility issues with any
other JREs that may be present on your system.
Internet Browser
Typically an Internet browser comes with your operating system. The WebPAM
PRO installer does not include a browser. For computers that will remotely
monitor and manage the RAID, the browser is the only software required.
Browser Support
Choose the latest version of the following browsers to use with WebPAM PRO:
• Internet Explorer
•Firefox
• Netscape Navigator
If you do not have one of the above browsers on the Host PC, install the browser
first and make it the default browser. Then install WebPAM PRO.
Important
Install the SuperTrak driver for your operating system before
installing WebPAM PRO. See “Chapter 3: Installing Drivers” on
page 41 for instructions.
Go to one of the following procedures:
• “Installing WebPAM PRO onto a Windows PC or Server” on page 22.
• “Installing WebPAM PRO onto a Linux PC or Server” on page 29.
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Installing WebPAM PRO onto a Windows PC or Server
Follow these steps to install WebPAM PRO on your Windows-based PC or
Server.
1. Boot the PC or server, launch Windows, and log in as the Administrator.
If the computer is already running, exit all programs. If you are not logged in
as the Administrator, log out, then log in again as the Administrator.
2. Insert the Software CD into your CD-ROM drive.
3. Double-click the Install CD’s icon to open it.
4. Open the WebPAM PRO/Windows folder and double-click the
Installer icon to launch it (right).
The first WebPAM PRO installation dialog box appears.
5. In the Introduction dialog box, click the Next button to proceed with
installation.
Figure 9. Introduction dialog box
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6. In the License Agreement dialog box, choose the I accept... option, then click
the Next button.
Figure 10.License Agreement dialog box
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7. In the Setup Type dialog box, choose the option you prefer:
• Typical – Better for most applications
• Custom – For advanced users and special applications. Additional
choices follow this option
Click the Next button to continue.
Figure 11. Setup Type dialog box
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8. In the Choose Destination Location dialog box, you can:
• Accept the default installation folder (recommended)
• Specify a different installation folder (advanced users)
When you agree with the proposed installation folder, click the Next button.
Figure 12.Choose Destination Location dialog box
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9. In the SSL Security Options dialog box, check the box to select SSL security.
External SSL Security – Applies security to all connections involving the
Internet or outside your company firewall.
Security options are invisible to authorized users.
Promise Technology provides a default certificate for the server as well as for
internal data communication. However, in some cases it is better to install
and verify your own certificate for the webserver. And, if possible, verify the
certificate by a certificate authority such as Verisign or Thwate. See your MIS
Administrator for guidance.
Click the Next button to continue.
Figure 13.SSL Security Options dialog box
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10. In the Ready to Install dialog box, click the Install button to continue.
Figure 14.Ready to Install dialog box
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11. In the Install Complete dialog box, click the Finish button to exit the installer.
Figure 15.Install Complete dialog box
With the Register Your Product Online box checked, your browser will open and
go directly to the Promise product registration website. Thank you for taking the
time to register.
This completes the WebPAM PRO installation for Windows. Go to “Logging into
WebPAM PRO” on page 37.
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Installing WebPAM PRO onto a Linux PC or Server
If you have a previous version of WebPAM PRO installed on your PC or server,
remove it now, before you install the current version of WebPAM PRO.
Follow these steps to install WebPAM PRO on your Linux-based PC or Server.
1. Boot the PC or server, log in as root, and launch the Linux GUI.
If the computer is already running, exit all programs. If you are not logged in
as root, log out, then log in again as root.
2. Insert the Software CD into your CD-ROM drive.
3. Open a Terminal window, then go to /media/cdrom/ and search for the
WebPAMPRO...Linux.bin file.
4. Type sh followed by the exact name of the WebPAMPRO...Linux.bin file,
then press Enter.
After several moments, the first WebPAM PRO installation dialog box
appears.
5. In the Introduction dialog box, click the Next button to proceed with
installation.
Figure 16.Introduction dialog box
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6. In the License Agreement dialog box, choose the I accept... option, then
click the Next button.
Figure 17.License Agreement dialog box
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Chapter 2: Installation
7. In the Choose Product Install dialog box, choose the option you prefer:
• Typical – Better for most applications
• Custom – For advanced users and special applications. Additional
choices follow this option
Click the Next button to continue.
Figure 18.Choose Install Product dialog box
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8. When the Choose Install Folder dialog box appears, you can:
• Accept the default installation folder (recommended)
• Specify a different installation folder (advanced users)
When you agree with the proposed installation folder, click the Next button.
Figure 19.Choose Install Folder dialog box
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9. In the WebPAM PRO Agent Configuration dialog box, click the Next button
to continue.
Figure 20.WebPAM PRO Agent Configuration dialog box
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10. In the SSL Security Options dialog box, check the box to select SSL security.
External SSL Security – Applies security to all connections involving the
Internet or outside your company firewall.
Security options are invisible to authorized users.
Promise Technology provides a default certificate for the server as well as for
internal data communication. However, in some cases it is better to install
and verify your own certificate for the webserver. And, if possible, verify the
certificate by a certificate authority such as Verisign or Thwate. See your MIS
Administrator for guidance.
Click the Next button to continue.
Figure 21.SSL Security Options dialog box
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11. In the WebPAM PRO Utility Server Configuration dialog box, click the Install
button to continue.
Figure 22.WebPAM PRO Utility Server Configuration dialog box
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12. In the Register On-line dialog box, click the Done button to exit the installer
Figure 23.Register On-line dialog box
With the Register Your Product On-line box checked, your browser will open and
go directly to the Promise product registration website. Thank you for taking the
time to register.
Note
The first time you install WebPAM PRO on a RedHat Linux
system, the WebPAM PRO icon appears on the desktop but not in
the application menu. Please log out, then log in again, and the
WebPAM PRO icon will thereafter appear in the application menu.
This completes the WebPAM PRO installation for Linux. Go to “Logging into
WebPAM PRO” on page 37.
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Chapter 2: Installation
Logging into WebPAM PRO
You can log into WebPAM PRO in either of two ways:
• Logging in at the Host PC (page 37)
• Logging in over the Network (page 37)
Logging in at the Host PC
At the Host PC (where the SuperTrak EX Controller is installed), do one of the
following actions:
• Double-click the WebPAM PRO desktop icon.
• Choose WebPAM PRO in the Windows Programs menu.
• Choose WebPAM PRO in the Linux Applications menu.
• Follow the steps under “Logging in over the Network”.
Logging in over the Network
You can log into WebPAM PRO from any PC with a network connection to the
Host PC (where the SuperTrak EX Controller is installed).
1. Launch your Browser.
2. In the Browser address field, type the information provided below. Then
press Enter.
If you selected External SSL Security during installation (Windows, see
page 26; Linux, see page 34), use the Secure Connection. Otherwise, use
the Regular Connection.
Regular Connection
• WebPAM PRO uses an HTTP connection. . . . . . . . . . . . . . . . .http://
• Enter the Host PC’s IP address . . . . . . . . . . . . . . . . 192.168.10.228
• Enter the Port number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . :8080
• Add promise to launch WebPAM PRO . . . . . . . . . . . . . . . . /promise
Together, your entry looks like this:
http://192.168.10.228:8080/promise
Secure Connection
• WebPAM PRO uses a secure HTTP connection. . . . . . . . . . .https://
• Enter the Host PC’s IP address . . . . . . . . . . . . . . . . 192.168.10.228
• Enter the Port number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . :8443
• Add promise to launch WebPAM PRO . . . . . . . . . . . . . . . . /promise
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Together, your entry looks like this:
https://192.168.10.228:8443/promise
• You can enter the Host PC’s network name in place of the IP
address.
• If you are logging in at the Host PC, you can enter localhost
in place of the IP address.
• Whether you select a regular or a secure connection, your
WebPAM PRO user name and password are always secure.
Login Screen
When the opening screen appears:
1. Type administrator in the User Name field.
2. Type password in the Password field.
3. Click the Login button.
The User Name and Password are case sensitive. See Figure 24.
Figure 24.The WebPAM PRO login screen
Notes
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Chapter 2: Installation
Setting up WebPAM PRO
The first time you use WebPAM PRO, you must add the Host PC so that
WebPAM PRO will recognize it. You only need to perform this procedure once.
To add the Host PC:
1. In the Tree, click the Subsystem/Host Management icon.
See Figure 25.
Figure 25. WebPAM PRO initial login screen
Click the Subsystem/Host Management icon
2. Click the Add Subsystem/Host tab.
3. In the Subsystem/Host Port IP address field, type the IP address of the
Host PC where you installed the SuperTrak EX Controller card.
If you are working at the same Host PC where the SuperTrak card is
installed, you can also type 127.0.0.1 in the IP address field.
Entries such as localhost or the Host PC’s network name do not work for this
function.
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Figure 26.Add Subsystem/Host tab
4. Click the Submit button.
The newly added host appears in the Tree, on the left side of the WebPAM
PRO screen.
This completes the WebPAM PRO installation and initial setup. Go to “Chapter 5:
Management with WebPAM PRO” on page 83 for information about using this
application.
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Chapter 3: Installing Drivers
• Driver Diskette for Windows (page 42)
• USB Memory Stick for Windows (page 42)
• Driver Diskette for Linux (page 42)
•Windows Vista
• New OS Installation (page 43)
• Existing System (page 44)
• Confirming Driver Installation (page 44)
• Windows Server 2003
• New OS Installation (page 45)
• Existing System (page 46)
• Confirming Driver Installation (page 46)
•Windows XP
• New OS Installation (page 47)
• Existing System (page 48)
• Confirming Driver Installation (page 48)
• Windows 2000
• New OS Installation (page 49)
• Existing System (page 50)
• Confirming Driver Installation (page 50)
• Red Hat Linux Enterprise 4.4, 4.5
• New OS Installation (page 51)
• Existing System (page 51)
• SuSE Linux Enterprise 10.1
• New OS Installation (page 52)
• Existing System (page 52)
Following are installation procedures for the Windows and Linux SuperTrak
drivers included on the CD. Please download the latest drivers from the Promise
website at http://www.promise.com/support.
Important
If you are using a Linux distribution for which there are no
compiled drivers, please consult Knowledge Base Article 10029.
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Driver Diskette for Windows
If you have a Windows PC and plan to install your SuperTrak driver from a
diskette, follow this procedure. This procedure requires one write-enabled blank
3.5-inch diskette.
1. Place your blank diskette in the appropriate drive.
2. Insert the Promise CD into your CD-ROM drive.
3. Click MyComputer > CD Drive D: go to the Windows Driver folder.
4. Manually copy the driver files to your diskette.
USB Memory Stick for Windows
If you have a Windows PC and plan to install your SuperTrak driver from a USB
memory stick, follow this procedure. This procedure requires one write-enabled
USB memory stick.
1. Attach your USB memory stick to the USB port.
2. Insert the Promise CD into your CD-ROM drive.
3. Click MyComputer > CD Drive D: go to the Windows Driver folder.
4. Manually copy the driver files to your USB memory stick.
Driver Diskette for Linux
If you have a Linux PC and plan to install your SuperTrak driver from a diskette,
follow this procedure. This procedure requires one write-enabled blank 3.5-inch
diskette.
1. Place your blank diskette in the appropriate drive.
2. Insert the Promise CD into your CD-ROM drive.
3. Click MyComputer > CD Drive D: go to the Linux Driver folder.
4. Manually copy the driver .tar.gz file to your PC’s hard drive.
5. Open a terminal window and untar the driver file.
6. Copy the driver file to the blank diskette.
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Chapter 3: Installing Drivers
Windows Vista
New OS Installation
The following details the installation of the SuperTrak EX Series RAID Controller
drivers while installing Windows Vista.
1. Start the installation: Boot from the DVD-ROM.
2. When the “Where do you want to install Windows?” dialog box appears, click
Load Driver.
3. Insert the SuperTrak driver diskette into drive A: or attach a USB memory
stick with the SuperTrak driver to the USB port.
4. In the Load Driver dialog box, click the Browse button.
5. In the Browse for Folder dialog box, click the diskette or USB stick, then click
the OK button.
6. In the “Select the driver to be installed” dialog box, highlight Promise
SuperTrak EX [4650, 8650] (tm) Controller, then click the Next button.
7. When the “Where do you want to install Windows?” dialog box appears
again, in the list of Disks, highlight the Disk representing your logical drive
(the Disk with unallocated space), then click the Next button.
8. Continue the Windows installation.
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Existing System
After installing the SuperTrak EX Series RAID Controller card and rebooting your
system, Windows Vista setup will show a “Found New Hardware” dialog box.
Under Windows Vista, “RAID Controller” will be displayed.
1. Insert the SuperTrak driver diskette into drive A: or attach a USB memory
stick with the SuperTrak driver to the USB port.
2. Choose Install the software automatically and press the Enter key.
3. Choose Promise SuperTrak EX [4650, 8650] (tm) Controller from the list that
appears on screen, and then press the Enter key.
4. If using a driver that has not been digitally signed by Microsoft, you will be
asked if you want to continue the installation. Click Continue anyway.
5. When the New Hardware Wizard has finished installing the SuperTrak
driver, click Finish.
Confirming Driver Installation
1. Right-click the My Computer icon and choose Manage from the popup
menu.
2. From the left panel, choose Device Manager.
3. Click the + in front of Storage controllers. “Promise SuperTrak EX [4650,
8650] (tm) Controller” and “Promise Raid Console” should appear.
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Chapter 3: Installing Drivers
Windows Server 2003
New OS Installation
The following details the installation of the SuperTrak EX Series RAID Controller
drivers while installing Windows Server 2003.
1. Start the installation:
• Floppy Install: Boot the computer with the Windows Server 2003
installation diskettes.
• CD-ROM Install: Boot from the CD-ROM. Press F6 after the message
“Press F6 if you need to install third party SCSI or RAID driver” appears.
2. When the Windows Server 2003 Setup window is generated, press S to
specify an Additional Device(s).
3. Insert the SuperTrak driver diskette into drive A: and press Enter.
4. Choose Promise SuperTrak EX [4650, 8650] (tm) Controller from the list that
appears on screen, and then press the Enter.
5. Press S to use the driver on the floppy disk and then press Enter to continue
with installation.
6. The Windows Server 2003 Setup screen will appear again saying “Setup will
load support for the following mass storage devices:” The list will include
“Promise SuperTrak EX [4650, 8650] (tm) Controller”.
NOTE: If there are any additional devices to be installed, specify them now.
When all devices are specified, continue to the next step.
7. From the Windows Server 2003 Setup screen, press the Enter. Setup will
now load all device files and then continue the Windows Server 2003
installation.
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Existing System
After installing the SuperTrak EX Series RAID Controller card and rebooting your
system, Windows Server 2003 setup will show a “Found New Hardware” dialog
box. Under Windows 2003, “RAID Controller” will be displayed.
1. Insert the SuperTrak driver diskette into the A:\ drive.
2. Choose Install the software automatically and press the Enter key.
3. Choose Promise SuperTrak EX [4650, 8650] (tm) Controller from the list that
appears on screen, and then press the Enter key.
4. If using a driver that has not been digitally signed by Microsoft, you will be
asked if you want to continue the installation. Click Continue anyway.
5. When the New Hardware Wizard has finished installing the SuperTrak
driver, click Finish.
Confirming Driver Installation
1. Right-click the My Computer icon and choose Manage from the popup
menu.
2. From the left panel, choose Device Manager.
3. Click the + in front of SCSI and RAID controllers. “Promise SuperTrak EX
[4650, 8650] (tm) Controller” and “Promise Raid Console” should appear.
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Chapter 3: Installing Drivers
Windows XP
New OS Installation
The following details the installation of the SuperTrak EX Series RAID Controller
drivers while installing Windows XP.
1. Start the installation:
• Floppy Install: Boot the computer with the Windows XP installation
diskettes.
• CD-ROM Install: Boot from the CD-ROM. Press F6 after the message
“Press F6 if you need to install third party SCSI or RAID driver” appears.
2. When the Windows XP Setup window is generated, press S to specify an
Additional Device(s).
3. Insert the SuperTrak driver diskette into drive A: and press Enter.
4. Choose Promise SuperTrak EX [4650, 8650] (tm) Controller from the list that
appears on screen, and then press the Enter.
5. Press S to use the driver on the floppy disk and then press Enter to continue
with installation.
6. The Windows XP Setup screen will appear again saying “Setup will load
support for the following mass storage devices:” The list will include
“Promise SuperTrak EX [4650, 8650] (tm) Controller”.
NOTE: If there are any additional devices to be installed, specify them now.
When all devices are specified, continue to the next step.
7. From the Windows XP Setup screen, press the Enter. Setup will now load all
device files and then continue the Windows XP installation.
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Existing System
After installing the SuperTrak EX Series RAID Controller card and rebooting your
system, Windows XP setup will show a “Found New Hardware” dialog box.
1. Insert the SuperTrak driver diskette into the A:\ drive.
2. Choose Install the software automatically and press the Enter key.
3. Choose Promise SuperTrak EX [4650, 8650] (tm) Controller from the list that
appears on screen, and then press the Enter key.
4. If using a driver that has not been digitally signed by Microsoft, you will be
asked if you want to continue the installation. Click Continue anyway.
5. When the New Hardware Wizard has finished installing the SuperTrak
driver, click Finish.
Confirming Driver Installation
1. Right-click the My Computer icon and choose Manage from the popup
menu.
2. From the left panel, choose Device Manager.
3. Click the + in front of SCSI and RAID controllers. “Promise SuperTrak EX
[4650, 8650] (tm) Controller” and “Promise Raid Console” should appear.
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Windows 2000
New OS Installation
The following details the installation of the SuperTrak EX Series RAID Controller
drivers while installing Windows 2000.
1. Start the installation:
• Floppy Install: Boot the computer with the Windows 2000 installation
diskettes.
• CD-ROM Install: Boot from the CD-ROM. Press F6 after the message
“Press F6 if you need to install third party SCSI or RAID driver” appears.
2. When the Windows 2000 Setup window is generated, press S to specify an
Additional Device(s).
3. Insert the SuperTrak driver diskette into drive A: and press Enter.
4. Choose Promise SuperTrak EX [4650, 8650] (tm) Controller from the list that
appears on screen then press Enter.
5. The Windows 2000 Setup screen will appear again saying “Setup will load
support for the following mass storage devices:” The list will include
“Promise SuperTrak EX [4650, 8650] (tm) Controller”.
Note: If there are any additional devices to be installed, specify them now.
When all devices are specified, continue to the next step.
6. From the Windows 2000 Setup screen, press Enter. Setup will now load all
device files and then continue the Windows 2000 installation.
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Existing System
After installing the SuperTrak EX Series RAID Controller card and rebooting your
system, Windows 2000 setup will show a “New Hardware Found” dialog box.
Under Windows 2000, “PCI Mass Storage Controller” will be displayed.
1. Choose Add New Hardware Wizard from the list, and then press Enter.
2. Choose Add/Troubleshoot a device and click Next. The new hardware
wizard will show device list
3. Choose Mass Storage controller and click Next. At the following screen click
Finish.
4. Choose Display a list the known drivers for this device so that I can choose a
specific driver then click Next.
5. When the Windows 2000 supported SCSI adapter drivers list appears, click
Have disk.
6. Insert the SuperTrak driver diskette in drive A:\.
7. Type A:\Win2000 in the text box. Click OK.
8. Choose Promise SuperTrak EX [4650, 8650] (tm) Controller from the list that
appears on screen, then click Next.
9. Click Yes to confirm continue the installation and copy the driver to system.
10. Remove the diskette and click Finish to restart the system.
Windows 2000 will then restart for the driver installation to take effect.
Confirming Driver Installation
1. Right-click the My Computer icon and choose Manage from the popup
menu.
2. From the left panel, choose Device Manager.
3. Click the + in front of SCSI controllers. “Promise SuperTrak EX [4650, 8650]
(tm) Controller” and “Promise Raid Console” should appear.
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Chapter 3: Installing Drivers
Red Hat Linux Enterprise 4.4, 4.5
New OS Installation
1. Start the RedHat Linux Installation by booting from the install CD.
2. At the “Welcome to Red Hat Linux...” installation screen, a prompt labeled
boot: will appear at the bottom of the screen. Type linux dd and press
Enter.
3. When the Installer asks, “Do you have a driver disk?” click Yes.
4. At the “Insert your driver disk and press OK to continue,” insert the driver
diskette into the floppy drive and click OK.
At the Devices dialog box, insert the SuperTrak driver diskette in the floppy
drive and click OK.
5. When the Devices dialog box appears, choose Add Device.
6. When the Installer asks, “What kind of device would you like to add?” choose
SCSI.
7. Scroll down to the Promise SuperTrak EX [4650, 8650] (tm) Controller and
click OK.
8. When the Installer displays Promise SuperTrak EX [4650, 8650] (tm)
Controller has been found, click Done.
9. Continue with the installation normally.
Note: Check the readme file, included with the downloaded driver files, for
instructions on installing the RAID Console.
Existing System
1. Insert SuperTrak driver diskette into the floppy drive.
2. Log in as root.
3. Type mount -r /dev/fd0 /mnt/floppy.
4. Type cd /mnt/floppy
5. Type sh ./install.
6. When the Installer asks, “You are installing a driver on an existing OS. Is it
true (y/n)?” press Y, then press Enter.
7. Type cd; umount /mnt/floppy.
8. Remove the SuperTrak Driver Diskette.
9. Type reboot to restart the system.
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SuSE Linux Enterprise 10.1
New OS Installation
1. Start the SuSE Linux Installation by booting from the install CD.
2. As the system boots, press F5 for the Driver Disk.
3. Move the cursor to the Installation – ACPI Disabled option, and press Enter.
4. When the installer displays, “Please insert the Driver Update floppy/
CDROM,” insert the SuperTrak driver disk, then press Enter.
5. When the Driver Update Menu pops up, click OK, then click Back to return
to the installer.
6. Follow the on-screen prompts to complete the installation.
Existing System
1. Insert the SuperTrak driver diskette into the floppy drive.
2. Log in as root.
3. Type mount /dev/fd0 /media/floppy.
4. Type cd /media/floppy
5. Type ./install.
6. Type cd; umount /media/floppy.
7. Remove the SuperTrak driver diskette.
8. Type reboot to restart the system.
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Chapter 4: SuperBuild™ Utility
• SuperTrak BIOS (below)
• Main Menu (page 56)
• Controller Selection (page 57)
• Controller Information (page 58)
• Physical Drive Management
(page 59)
• Disk Array Management (page 61)
• Logical Drive Management
(page 64)
• Managing Logical Drive Problems
(page 68)
• Spare Drive Management
(page 73)
• Background Activity (page 76)
• Event Log (page 77)
• Time Sync (page 79)
• Miscellaneous (page 80)
SuperTrak BIOS
This section explains the information that you can obtain from the SuperTrak
BIOS.
When the SuperTrak BIOS loads during bootup, the BIOS displays pertinent
information about the RAID logical drives. At this point, press Ctrl-S to enter the
SuperBuild Configuration Utility.
The SuperTrak BIOS screen displays the following information:
• Summary of Controller – The SuperTrak controller model number.
• Number of Physical Drives – The number of physical drives attached to
this controller.
• Number of Disk Arrays – The number of disk arrays managed by this
controller.
• Number of Logical Drives – The number of logical drives managed by this
controller.
See Figure 1.
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Figure 1. SuperTrak BIOS screen
If the SuperBuild BIOS detects a Critical logical drive, the BIOS reports the
condition:
Figure 2. SuperTrak BIOS screen, logical drive critical
See “Managing Logical Drive Problems” on page 68 for information about
rebuilding a critical logical drive. Press Ctrl-S to access the SuperBuild utility.
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If the SuperTrak BIOS detects an Offline logical drive, the BIOS reports the
condition and temporarily halts the booting process of the Host PC, so you can
access the SuperBuild utility to investigate.
Figure 3. SuperTrak BIOS screen, logical drive offline
You can use the SuperBuild Utility to diagnose the problem. See “Managing
Logical Drive Problems” on page 68. Press Ctrl-S to access the SuperBuild
utility.
You can also boot through to your operating system and use WebPAM PRO to
diagnose the problem. See “Chapter 5: Management with WebPAM PRO” on
page 83.
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Main Menu
The opening screen of the SuperBuild utility is the Main Menu.
Figure 4. SuperBuild Main Menu
The Main Menu (above) has nine options:
• Controller Selection – Select which of two SuperTrak controllers you want
to access, if you have two SuperTraks installed in the Host PC
• Controller Information – Memory type and size, Firmware and BIOS
version numbers, and address information that may be helpful for diagnostic
purposes
• Physical Drive Management – A list of physical drives attached to the
SuperTrak controller, their ID (channel) numbers, model numbers, capacity,
and status
• Disk Array Management – A list of disk arrays attached to the SuperTrak
controller, the assigned physical drives, logical drives, capacity, and status
• Logical Drive Management – A list of logical drives plus create and delete
logical drive functions
• Spare Drive Management– A list of hot spare drives, their characteristics
and status
• Background Activity – A list of logical drives, any current background
activity, logical drive status and percentage of activity completed.
Background activities include: Rebuild, Initialize, Synchronize, Migrate, and
Pause/Resume
• Event Log – A list of events stored in RAM (since startup) or non-volatile
RAM (since the log was cleared) for diagnosis
• Time Sync – Enables you to set the time zone and synchronize system time
and date with the embedded site
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• Miscellaneous – SAS drive LEDs, enclosure management, and buzzer
settings
Controller Selection
The SuperBuild Configuration utility supports up to two SuperTrak RAID
Controller cards installed in the same Host PC. Controller selection enables you
to select which of the two SuperTrak controllers the utility accesses.
If you have only one SuperTrak card installed in the Host PC, the SuperTrak is
Controller 1, and no selection is necessary.
If you have two SuperTrak cards installed in the Host PC, take the following
action to select one of them:
1. In the Main Menu, highlight Controller Selection and press Enter.
2. Highlight Controller 1 or Controller 2 and press Enter.
The selected controller (SuperTrak card) displays in the SuperBuild utility.
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Controller Information
The SuperBuild utility displays information about the selected SuperTrak EX
controller.
1. In the Main Menu, highlight Controller Information and press Enter.
The information includes:
Vendor – Promise Technology, Inc.
Model – SuperTrak EX4650 or EX8650
WWN – World Wide Number of the SuperTrak controller
Memory Type – DDR2 SDRAM
Memory Size – 128 MB or 256 MB
Single Image Ver – The version number of the image used to update the
firmware on the SuperTrak EX controller.*
Firmware Version – The version number of the firmware currently installed
on the SuperTrak EX controller.*
BIOS Version – The version number of the BIOS currently installed on the
SuperTrak EX controller.*
PCI Func Address – The functional address of the SuperTrak card in the
Host PC. Used for advanced diagnostics
* The BIOS and Firmware are upgradable. See “Downloading BIOS and
Firmware File” on page 207 and See “Updating the Firmware” on
page 105.
2. Highlight Return to Previous Menu and press Enter.
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Physical Drive Management
Physical drive management includes these functions:
• Viewing Physical Drives (page 59)
• Viewing Physical Drive Information (page 59)
• Managing Physical Drive Problems (page 60)
Viewing Physical Drives
To view physical drives:
1. In the Main Menu, highlight Physical Drive Management and press Enter.
The information includes:
ID – The channel number of the SuperTrak controller to which the physical
drive is attached
Model Name – The physical drive manufacturer’s model name for the drive
Capacity – Data capacity of the physical drive in GB
Status – OK is normal. Can also show Rebuilding or Dead.
2. Highlight Return to Previous Menu and press Enter.
Viewing Physical Drive Information
The SuperBuild utility displays information about the physical (disk) drives
attached to the SuperTrak controller.
1. In the Main Menu, highlight Physical Drive Management and press Enter.
2. Highlight the physical drive you want to see and press Enter.
The Physical Drive Information screen displays:
ID – The channel number of the SuperTrak controller to which this physical
drive is attached.
Model Name – The drive manufacturer’s model name.
Serial Number – The drive manufacturer’s serial number.
Firmware Version – The drive’s firmware version number.
Drive Interface – SAS or SATA, 3.0 or 1.5 Gb/s
Protocol – ATA/ATAPI protocol level.
Capacity – Data capacity of the physical drive in GB.
Location – Enclosure refers to the Host PC. Slot refers to the channel
number of the SuperTrak controller.
Configuration – Disk array number and sequence number, Type of spare
drive, or Unconfigured.
Status – OK is normal. Can also show Rebuilding, Stale, or Dead.
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3. Highlight Return to Previous Menu and press Enter.
Managing Physical Drive Problems
Physical drives can develop problems that make them unsuitable for service in a
disk array. These problems are reflected in the physical drive status. Two such
status conditions are:
• Stale – Caused by obsolete array information on the physical drive
• Dead – Physical drive set down by the SuperTrak controller
In some cases, you can use WebPAM PRO to restore such physical drives to OK
status. See “Clearing Stale and PFA Conditions” on page 125 and “Forcing a
Physical Drive Offline or Online” on page 125.
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Disk Array Management
Disk array management includes these functions:
• Viewing Disk Arrays (page 61)
• Viewing Disk Array Information (page 61)
• Creating a Disk Array (page 62)
• Changing Disk Array Settings (page 63)
• Rebuilding a Disk Array (page 63)
• Deleting a Disk Array (page 63)
Viewing Disk Arrays
The SuperBuild utility displays information about the disk arrays managed by the
SuperTrak controller.
1. In the Main Menu, highlight Disk Array Management and press Enter.
The information includes:
ID – The consecutive number of the disk array in the order it was created,
beginning with 0.
Disk Array Name – The name you assigned to the disk array.
Capacity – Data capacity of the disk array in GB.
Status – OK is normal. Can also show Rebuilding, Degraded, Critical, or
Offline.
2. Highlight Return to Previous Menu and press Enter.
Viewing Disk Array Information
To view disk array information:
1. In the Main Menu, highlight Disk Array Management and press Enter.
The Disk Array Management screen displays.
2. Highlight the Disk Array you want to see and press Enter.
The Disk Array Info and Setting screen displays. The information includes:
Disk Array ID – The consecutive number of the disk array in the order it was
created, beginning with 0
Disk Array Name – The name you assigned to the disk array
Capacity (Free) – Total data capacity of the disk array in GB
Capacity (Configurable) – Usable data capacity of the disk array in GB
Number of Physical Drives – Number of physical drives in this disk array
Number of Logical Drives – Number of logical drives in this disk array
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Status – OK is normal. Can also show Rebuilding, Degraded, Critical, or
Offline.
3. Highlight Physical Drives in the Disk Array and press Enter.
The following information displays:
ID – The channel number of the SuperTrak controller to which the physical
drive is attached
Model Name – The physical drive manufacturer’s model name for the drive
Capacity – Data capacity of the physical drive in GB
Status – OK is normal. Can also show Rebuilding or Dead.
4. Highlight Logical Drives in the Disk Array and press Enter.
The following information displays:
ID – The consecutive number of the logical drive in the order it was created,
beginning with 0
Logical Drive Name – The user-assigned name for the logical drive
Capacity – Data capacity of the logical drive in GB
Status – Shows one of seven logical drive conditions: OK, Critical, Offline,
Init, Migration, Synchron, and Rebuild.
5. Highlight Return to Previous Menu and press Enter.
Creating a Disk Array
1. In the Main Menu, highlight Disk Array Management and press Enter.
The Disk Array Management screen displays.
2. Highlight Create Disk Array and press Enter.
The Create Disk Array screen displays.
3. Optional. Press the arrow keys to highlight Disk Array Name and press
Enter. Then type a name for this disk array.
4. Press the arrow keys to highlight the physical drives you want to add to this
disk array. Then press the spacebar to select the physical drives.
An asterisk (*) appears at the left of each selected physical drive.
5. Highlight Save Configuration and press Enter.
The new disk array appears under Disk Array Management. If you have
more physical drives available, you can create additional disk arrays
following the same procedure.
After you have created your disk arrays, Your next action is to create one or
more logical drives. See “Creating a Logical Drive” on page 65.
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Changing Disk Array Settings
To change the name of a disk array:
1. In the Main Menu, highlight Disk Array Management and press Enter.
The Disk Array Management screen displays.
2. Highlight the Disk Array you want to change and press Enter.
The Disk Array Info and Setting screen displays.
3. Highlight Disk Array Name and press Enter.
4. Press the backspace or delete keys to remove the characters. Then type
new characters.
5. Highlight Save Setting and press Enter.
6. Highlight Return to Previous Menu and press Enter.
Rebuilding a Disk Array
See “Managing Logical Drive Problems” on page 68.
Deleting a Disk Array
Warning
When you delete a disk array, you delete the logical drives and all
of the data on them. Be sure to backup any important data before
you delete a disk array!
To delete a disk array:
1. In the Main Menu, highlight Disk Array Management and press Enter.
The Disk Array Management screen displays.
2. Highlight the disk array you want to delete and press the spacebar to mark
the disk array.
An asterisk (*) appears at the left of the selected disk array.
3. Highlight Delete Selected Disk Arrays and press Enter.
4. Press Y to confirm disk array deletion.
The selected disk array is removed from the list.
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Logical Drive Management
Logical drive management includes these functions:
• Viewing Logical Drives (page 64)
• Viewing Logical Drive Information (page 64)
• Creating a Logical Drive (page 65)
• Initializing a Logical Drive (page 66)
• Changing Logical Drive Settings (page 67)
• Deleting a Logical Drive (page 67)
Note
For an explanation of the logical drive concepts and the choices
you can make when you create your logical drive, see
Viewing Logical Drives
To view your logical drives:
1. In the Main Menu, highlight Logical Drive Management and press Enter.
The Logical Drive Management screen displays the following information:
ID – The consecutive number of the logical drive in the order it was created,
beginning with 0
Logical Drive Name – The user-assigned name for the logical drive
Capacity – Data capacity of the logical drive in GB
Status – OK is normal. Can also show Rebuilding, Initializing,
Synchronizing, Degraded, Critical, or Offline.
2. Highlight Return to Previous Menu and press Enter.
Viewing Logical Drive Information
To view logical drive information:
1. In the Main Menu, highlight Logical Drive Management and press Enter.
The Logical Drive Management screen displays.
2. Highlight the logical drive you want to see and press Enter.
The Logical Drive Info and Setting screen displays. The information includes:
Logical Drive ID – The consecutive number of the logical drive in the order it
was created, beginning with 0.
Logical Drive Name – You can change this setting.
Capacity – Data capacity of the logical drive in GB
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RAID Level – Chosen when the logical drive was created.
Stripe Size – Chosen when the logical drive was created.
Sector Size – Chosen when the logical drive was created.
Write Cache Policy – You can change this setting.
Read Cache Policy – You can change this setting.
Disk Array ID – Consecutive number of the disk array to which this logical
drive belongs
Status – OK is normal. Can also show Rebuilding, Initializing,
Synchronizing, Degraded, Critical, or Offline.
3. Highlight Return to Previous Menu and press Enter.
Creating a Logical Drive
You must create a disk array before you can create a logical drive. See “Creating
a Disk Array” on page 62.
To create a logical drive:
1. In the Main Menu, highlight Logical Drive Management and press Enter.
The Logical Drive Management screen displays.
2. Highlight Create Logical Drive and press Enter.
The Create Logical Drive Step 1/2 screen appears.
3. Press the arrow keys to highlight a disk array. Then press the spacebar to
select the disk array.
An asterisk (*) appears at the left of the selected disk array.
Highlight Next Step and press Enter.
The Create Logical Drive Step 2/2 screen displays.
4. Press the arrow keys to highlight the item you want to change, then press
Enter to select the item:
• Logical Drive Name – Optional. Type a name.
• RAID Level – Choose a new RAID level. Your choices depend upon the
number of physical drives in your disk array.
• Capacity – 0 means the full capacity or the remaining capacity of the
disk array will be used for this logical drive.
• Stripe Size – Choose from 64 KB, 128 KB, 256 KB, 512 KB, and 1 MB.
64 KB is the default.
• Sector Size – Choose from 512 B, 1 KB, 2 KB, and 4 KB. 512 B is the
default.
• Write Cache Policy – Choose from Write Back or Write Through.
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• Read Cache Policy – Choose from Read Cache, Read Ahead, or No
Cache.
• Axle – RAID 50 and 60 logical drives only. Choose the number of axles
or choose 0 to let the controller decide for you.
5. Highlight Save Configuration and press Enter.
At this point you can create additional logical drives, if there is space
remaining on your disk arrays. To create another logical drive, repeat steps 2
though 5 above.
6. Press the F10 key to exit the SuperBuild utility and press Y to confirm and
restart the computer.
Do not press the Ctrl-Alt-Del keys. Do not press the Esc key.
Important
• Promise recommends that you Initialize your logical drives
immediately after you create them.
• You must be partition and format your new logical drives
before your operating system will recognize them.
Initializing a Logical Drive
Promise recommends that you Initialize your logical drives immediately after you
create them. Initialization sets all data bits in the logical drive to zero, removing
any residual data left behind from earlier configurations. You can also perform an
Initialization on an existing logical drive.
Warning
When you initialize a logical drive, you delete all data on the
logical drive. Be sure to backup any important data before you
initialize a logical drive!
1. In the Main Menu, highlight Logical Drive Management and press Enter.
The Logical Drive Management screen displays.
2. Highlight the logical drive you want to initialize and press Enter.
3. Highlight Initialization Start and press Enter.
A message appears at the bottom of the screen.
4. Choose one of the following actions:
• For a Full Initialization, press F.
• For a Quick Initialization, press Q.
• To cancel Initialization, press C.
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The Initialization begins immediately. If you set Initialization for multiple
logical drives, they will be initialized sequentially. You can monitor
Initialization progress under Background Activity.
5. Highlight Return to Previous Menu and press Enter.
Changing Logical Drive Settings
To change logical drive settings:
1. In the Main Menu, highlight Logical Drive Management and press Enter.
The Logical Drive Management screen displays.
2. Highlight the logical drive whose settings you want to change and press
Enter.
The Logical Drive Info and Setting screen displays.
3. Press the arrow keys to highlight the item you want to change, then press
Enter to select the item:
• Logical Drive Name – Press the backspace or delete keys to remove
the characters. Then type new characters.
• Write Cache Policy – Choose from Write Back or Write Through.
• Read Cache Policy – Choose from Read Cache, Read Ahead, or No
Cache.
4. Highlight Save Setting and press Enter.
The changes happen immediately.
Deleting a Logical Drive
Warning
When you delete a logical drive, you delete all data on the logical
drive. Be sure to backup any important data before you delete a
logical drive!
To delete a logical drive:
1. In the Main Menu, highlight Logical Drive Management and press Enter.
The Logical Drive Management screen displays.
2. Highlight the logical drive you want to delete and press the spacebar to mark
the logical drive.
An asterisk (*) appears at the left of the selected logical drive.
3. Highlight Delete Selected Logical Drives and press Enter.
4. Press Y to confirm logical drive deletion.
The selected logical drive is removed from the list.
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Managing Logical Drive Problems
The most common logical drive problems are caused by physical disk drive
failure, resulting in a Critical or an Offline logical drive.
Managing logical drive problems includes the following actions:
• Identifying a Critical Logical Drive (page 68)
• Rebuilding the Logical Drive (page 69)
• Finding the Failed Physical Drive (page 70)
• Identifying an Offline Logical Drive (page 70)
Identifying a Critical Logical Drive
A critical logical drive has lost its fault tolerance but the logical drive can still read
and write data.
• RAID 1, 5, 10, and 50 logical drives go critical when one physical drive fails.
• RAID 6 and 60 logical drives go degraded when one physical drive fails and
critical when two physical drives fail. You take the same action in either
case.
When you boot your system, the SuperTrak BIOS screen informs you if there is a
critical logical drive.
Figure 5. SuperTrak BIOS screen, logical drive critical
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Rebuilding the Logical Drive
The remedial action for a critical logical drive is to rebuild it, meaning the data
from the failed drive is rebuilt onto the replacement drive. The SuperTrak
controller does this action automatically using a spare drive. If you do not have a
spare drive, the controller will do it when you install a replacement drive.
Spare Drive Available
The SuperTrak Controller will rebuilt a logical drive automatically using a spare
drive, providing:
• A spare drive is available
• The spare drive is the same size or larger than the failed drive
• The Auto Rebuild setting is enabled in WebPAM PRO. Enabled is the default
setting. See “Making Background Activity Settings” on page 109.
If the above conditions are met, the SuperTrak controller automatically rebuilds
the logical drive with the hot spare. After the rebuild is done, you must replace the
failed drive with a new physical drive.
Depending on your spare drive settings, you might make the replacement drive
the new spare drive, or the original spare will transition back to its original status.
See “Creating a Spare Drive” on page 73.
No Spare Drive Available
If a spare drive is not available, you must replace the failed drive. Then the
SuperTrak controller will automatically rebuild the logical drive using the new
physical drive, providing:
• The new drive is the same size or larger than the failed drive
• The Auto Rebuild setting is enabled in WebPAM PRO. Enabled is the default
setting. See “Making Background Activity Settings” on page 109.
Manual Rebuild
In some cases, you must start the Rebuild manually. After replacing the failed
drive with a new drive of equal or larger size, take the following actions:
1. In the Main Menu, highlight Disk Array Management and press Enter.
The Disk Array Management screen displays.
2. Highlight the Disk Array with the failed drive and press Enter.
The Disk Array Info and Setting screen displays.
3. Highlight Physical Drives in the Array and press Enter.
Note the ID numbers of the physical drives that are still functional
4. Highlight Start Manual Rebuild and press Enter.
The Manual Rebuild screen displays.
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5. Highlight the Source Sequence Number and press Enter. Then type the ID
number of one of the physical drives you noted in step 3 and press Enter.
6. Highlight the Target Physical Drive ID and press Enter. Then type the ID
number of the new drive and press Enter.
7. Highlight Start Manual Rebuild and press Enter.
The time required for the Rebuild depends on the number and size of your
logical drives. You can monitor the progress of the Rebuild under
Background Activity.
Finding the Failed Physical Drive
To identify a failed physical drive:
1. In the Main Menu, highlight Physical Drive Management and press Enter.
The Physical Drive Management screen displays.
2. Compare the list of physical drives on the screen against the actual physical
drives attached to the SuperTrak controller.
Figure 6. Physical Drive Management screen
ID 3 is missing
In the example above, there is no physical drive for ID 3. Assuming you
installed a physical drive onto Channel 3 of the SuperTrak controller, this is
the failed physical drive.
Identifying an Offline Logical Drive
An offline logical drive cannot read or write data.
• RAID 0 logical drives go offline when one physical drive fails.
• RAID 1, 5, 10, and 50 logical drives go offline when two physical drives fail.
• RAID 6 and 60 logical drives go offline when three physical drives fail.
When you boot your system, the SuperTrak BIOS screen informs you if there is
an offline logical drive. If the SuperTrak BIOS detects an offline logical drive, the
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BIOS reports the condition and temporarily halts the booting process of the Host
PC, so you can access the SuperBuild utility to investigate.
Figure 7. SuperTrak BIOS screen, logical drive offline
1. Press Ctrl-S to access the SuperBuild utility.
2. From the Main Menu, highlight Physical Drive Management and press Enter.
3. Verify that all of the physical drives attached to the SuperTrak controller
appear under on the Physical Drive Management screen. See “Finding the
Failed Physical Drive” on page 70.
• If ALL physical drives appear, but they show a status of Stale or Dead,
see “Managing Physical Drive Problems” on page 60.
• If one or more physical drives do NOT appear, shut down the Host PC,
open the case, check the power and data connections to each physical
drive, correct any shortcomings, restart the Host PC and check in
SuperBuild again.
RAID 1, 5, 6, 10, 50 and 60
You cannot rebuild an offline logical drive. However, if you can restore one of the
failed physical drives, the logical drive will be critical, then you can rebuild it. See
“Rebuilding the Logical Drive” on page 69.
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RAID 0
Because RAID 0 logical drives are not fault-tolerant, there is no way to rebuild the
logical drive when a physical drive fails.
See “Managing Physical Drive Problems” on page 60 to determine if there is any
way to salvage the physical drive and restore your logical drive.
If the physical drive cannot be salvaged, replace the drive, then create a new
logical drive and copy your data to the logical drive from a backup source.
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Spare Drive Management
Spare drive management includes these functions:
• Viewing Spare Drives (page 73)
• Viewing Spare Drive Information (page 73)
• Creating a Spare Drive (page 73)
• Changing Spare Drive Settings (page 74)
• Deleting a Spare Drive (page 75)
Viewing Spare Drives
To view your spare drives:
1. In the Main Menu, highlight Spare Drive Management and press Enter.
ID – The consecutive number of the spare drive in the order it was created,
beginning with 0
Model Name – The physical drive manufacturer’s model name
Capacity – Data capacity of the physical drive in GB
Status – OK is normal. Can also show Rebuilding or Dead.
2. Highlight Return to Previous Menu and press Enter.
Viewing Spare Drive Information
To view spare drive information:
1. In the Main Menu, highlight Spare Drive Management and press Enter.
The Spare Drive Management screen displays.
2. Highlight the spare drive you want to see and press Enter.
The Spare Drive Info and Setting screen displays. The information includes:
Physical Drive ID – The channel number of the SuperTrak controller to
which the physical drive is attached.
Revertible – Yes or No.
Spare Type – Global or Dedicated.
Disk Array – ID, name, capacity, and status, for spare drives dedicated to
an array
3. Highlight Return to Previous Menu and press Enter.
Creating a Spare Drive
For a physical drive to qualify as a spare, the drive must be:
• Unconfigured – Not part of an array
• Functional – Showing OK status
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• Big Enough – Same capacity or greater than the largest drive in your array
To create a spare drive:
1. In the Main Menu, highlight Spare Drive Management and press Enter.
The Spare Drive Management screen displays.
2. Highlight Assign Spare Drive and press Enter.
The Assign Spare Drive Step 1/2 screen appears.
3. Press the arrow keys to highlight a physical drive. Then press the spacebar
to select the physical drive.
An asterisk (*) appears at the left of the selected physical drive.
Highlight Next Step and press Enter.
The Assign Spare Drive 2/2 screen displays.
4. Press the arrow keys to highlight the item you want to change, then press
Enter to select the item:
• Revertible – Yes or No. A revertible spare drive automatically returns to
its spare drive assignment after the failed physical drive in the disk array
is replaced. Go to step 6.
• Spare Type – Global, can be used by any disk array. Dedicated, can
only be used by the assigned disk array. Go to step 5.
5. Optional. If you chose Dedicated in step 4, press the arrow keys to highlight
a disk array. Then press the spacebar to select the disk array.
An asterisk (*) appears at the left of the selected disk array.
6. Highlight Save Configuration and press Enter.
Changing Spare Drive Settings
You can change a spare drive’s revertibility and type. To change spare drive
settings:
1. In the Main Menu, highlight Spare Drive Management and press Enter.
The Spare Drive Management screen displays.
2. Highlight the spare drive whose settings you want to change and press
Enter.
The Spare Drive Info and Setting screen displays.
3. Press the arrow keys to highlight the item you want to change, then press
Enter to select the item:
• Revertible – Yes or No. A revertible spare drive automatically returns to
its spare drive assignment after the failed physical drive in the disk array
is replaced. Go to step 5.
• Spare Type – Global, can be used by any disk array. Dedicated, can
only be used by the assigned disk array. Go to step 4.
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4. Optional. If you chose Dedicated in step 3, press the arrow keys to highlight
a disk array. Then press the spacebar to select the disk array.
An asterisk (*) appears at the left of the selected disk array.
5. Highlight Save Setting and press Enter.
The changes happen immediately.
Deleting a Spare Drive
To delete a spare drive:
1. In the Main Menu, highlight Spare Drive Management and press Enter.
The Spare Drive Management screen displays.
2. Highlight the spare drive you want to delete and press the spacebar to mark
the spare drive.
An asterisk (*) appears at the left of the selected spare drive.
3. Highlight Delete Selected Spare Drives and press Enter.
4. Press Y to confirm spare drive deletion.
The selected spare drive is removed from the list.
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Background Activity
The Background Activity function enables you to monitor background activities
are running on the SuperTrak RAID controller. Information reported includes:
• Device – Disk array or logical drive by ID number
• Type – Synchronization, Initialization, or Rebuilding
• Status – Running or queued (waiting)
• Percentage – Percent completed
The Background Activity screen does not enable you to start, pause, resume, or
cancel any activity. Status of the activity, such as in-progress or paused.
To view background activity, in the Main Menu, highlight Spare Drive
Management and press Enter.
When you are done, highlight Return to Previous Menu and press Enter
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Event Log
The event log tracks events related to the SuperTrak controller and includes the
following functions:
• Viewing RAM Events (page 77)
• Viewing NVRAM Events (page 77)
• Clearing the Event Logs (page 78)
Viewing RAM Events
RAM events are also called Runtime events. All recorded events happened since
the last time you booted the Host PC. Displays the 1023 most recent events.
To view NVRAM events:
1. In the Main Menu, highlight Event Log and press Enter.
The Event Log screen displays.
2. Optional. If NVRAM is displayed beside Select Location, highlight Select
Location and press Enter. Then highlight NVRAM and press Enter.
3. Do the following actions to navigate the Event Log screen:
• To move to the next page or screen of events, highlight Next Page and
press Enter.
• To move to the previous page or screen of events, highlight Previous
Page and press Enter.
• To see all the information about an event, highlight the event and press
Enter.
Viewing NVRAM Events
NVRAM events ar the most important events. These events are stored in nonvolatile RAM. Displays the 63 most recent events.
To view NVRAM events:
1. In the Main Menu, highlight Event Log and press Enter.
The Event Log screen displays.
2. Optional. If RAM is displayed beside Select Location, highlight Select
Location and press Enter. Then highlight NVRAM and press Enter.
3. Do the following actions to navigate the Event Log screen:
• To move to the next page or screen of events, highlight Next Page and
press Enter.
• To move to the previous page or screen of events, highlight Previous
Page and press Enter.
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• To see all the information about an event, highlight the event and press
Enter.
Clearing the Event Logs
Clearing the event logs remove all of the events from both the RAM and NVRAM
event logs. Note that the RAM log clears every time you boot the Host PC.
1. In the Main Menu, highlight Event Log and press Enter.
The Event Log screen displays. You can clear both logs from the RAM or
NVRAM screen.
2. Highlight Clear All Event Logs and press Enter.
3. Press Y to confirm event log clearing.
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Time Sync
The Time Sync function adds two special features to SuperTrak. These functions
include:
• Setting the Time Zone (page 79)
• Synchronizing Time with an Embedded Site (page 79)
The Time Sync function does not replace or overwrite the regular date and time
settings in the Host PC’s BIOS or OS.
Setting the Time Zone
To set the difference between the current time zone (the time zone in which you
are) and Greenwich Mean Time (GMT):
1. In the Main Menu, highlight Time Sync and press Enter.
The Time Sync screen displays.
2. Highlight Current Time Zone and press the + or – key to change the time for
the current time zone.
Each press of the + key increments 15 minutes forward.
Each press of the – key increments 15 minutes backward.
Synchronizing Time with an Embedded Site
This feature requires you to have installed in the Host PC a separate product that
is not part of SuperTrak RAID controller.
To synchronize time with an embedded site:
1. In the Main Menu, highlight Time Sync and press Enter.
The Time Sync screen displays.
2. Highlight Sync Time with Embedded Site and press Enter.
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Miscellaneous
The Miscellaneous menu enables three useful functions on SuperTrak:
• SAS Ready LEDs (page 80)
• SGPIO Backplane (page 80)
• Buzzer (page 80)
SAS Ready LEDs
The LEDs for SAS disk drives stay on continuously to show Ready status, except
when the drive is processing a command. This function enables you to turn the
LEDs off.
To turn the SAS drive LEDs off:
1. In the Main Menu, highlight Miscellaneous and press Enter.
2. Highlight SAS READY LED and press Enter.
3. Highlight your choice and press Enter.
• On – SAS drive LEDs on continuously
• Off – SAS drive LEDs off
SGPIO Backplane
This function enables you to set your SuperTrak card to work your enclosure
management controller through the SGPIO connection.
To choose your enclosure management controller setting:
1. In the Main Menu, highlight Miscellaneous and press Enter.
2. Highlight SGPIO Backplane and press Enter.
3. Highlight your choice and press Enter.
• Generic
• Chenbro
•AIC
• AMI MG9073S
Buzzer
The buzzer sounds to inform you that your RAID system needs attention. But the
buzzer does not specify the condition. When a continuous tone sounds, there are
multiple alarm patterns sounding at the same time.
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When the buzzer sounds, take the following actions:
• Check your disk arrays and logical drives.
• Check the Event Log.
To silence the buzzer for the current trigger event, you must disable it.
Also see “Managing Physical Drive Problems” on page 60 and “Managing Logical
Drive Problems” on page 68.
Enabling or Disabling the Buzzer
To enable or disable the Buzzer:
1. In the Main Menu, highlight Miscellaneous and press Enter.
2. Highlight Buzzer and press Enter.
3. Highlight your choice and press Enter.
• Enable
•Disable
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Chapter 5: Management with WebPAM PRO
• Logging into WebPAM PRO (page 83)
• Accessing the Interface (page 86)
• Managing Users (page 92)
• .Working with Subsystem/Host Management (page 96)
• Managing Software Services (page 99)
• Managing the Host (page 103)
• Managing the Subsystem (page 104)
• Managing the Controller (page 115)
• Managing Enclosures (page 121)
• Managing Physical Drives (page 122)
• Managing Disk Arrays (page 127)
• Managing Logical Drives (page 143)
• Managing Spare Drives (page 149)
• Working with the Logical Drive Summary (page 153)
This chapter describes using WebPAM PRO to monitor and manage your RAID
system. This chapter is divided into sections for major WebPAM PRO
components as shown above.
Logging into WebPAM PRO
You can log into WebPAM PRO in either of two ways:
• Logging in at the Host PC (page 83)
• Logging in over the Network (page 83)
Logging in at the Host PC
At the Host PC (where the SuperTrak EX Controller is installed), to log into
WebPAM PRO, do one of the following actions:
• Double-click the WebPAM PRO desktop icon.
• Choose WebPAM PRO in the Windows Programs menu or the Linux
Applications menu.
• Follow the steps under “Logging in over the Network”.
Logging in over the Network
You can log into WebPAM PRO from any PC with a network connection to the
Host PC (where the SuperTrak EX Controller is installed).
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1. Launch your Browser.
2. In the Browser address field, type the information provided below. Then
press Enter.
If you chose External SSL Security during installation (Windows, see
page 26; Linux, see page 34), use the Secure Connection. Otherwise, use
the Regular Connection.
Regular Connection
• WebPAM PRO uses an HTTP connection. . . . . . . . . . . . . . . . .http://
• Enter the Host PC’s IP address . . . . . . . . . . . . . . . . 192.168.10.228
• Enter the Port number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . :8080
• Add promise to launch WebPAM PRO . . . . . . . . . . . . . . . . /promise
Together, your entry looks like this:
http://192.168.10.228:8080/promise
Secure Connection
• WebPAM PRO uses a secure HTTP connection. . . . . . . . . . .https://
• Enter the Host PC’s IP address . . . . . . . . . . . . . . . . 192.168.10.228
• Enter the Port number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . :8443
• Add promise to launch WebPAM PRO . . . . . . . . . . . . . . . . /promise
Together, your entry looks like this:
https://192.168.10.228:8443/promise
• You can enter the Host PC’s network name in place of the IP
address.
• If you are logging in at the Host PC, you can enter localhost
in place of the IP address.
• Whether you select a regular or a secure connection, your
login to WebPAM PRO and your user password are always
secure.
Login Screen
When the opening screen appears:
1. Type administrator in the User Name field.
2. Type password in the Password field.
3. Click the Login button.
The User Name and Password are case sensitive. See Figure 1.
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Figure 1. The WebPAM PRO login screen
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Accessing the Interface
WebPAM PRO is browser-based RAID management software with a graphic
user interface. Basic user interface components and functions include:
• Using the Header (page 87)
• Using Tree View (page 87)
• Using Management View (page 88)
• Choosing a Display Language (page 89)
• Viewing the Event Frame (page 89)
• Saving the Event Frame (page 90)
• Deleting the Event Frame (page 90)
• Viewing the Storage Network (page 90)
• Logging out of WebPAM PRO (page 91)
Figure 2. WebPAM PRO interface
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There are four major parts to the WebPAM PRO interface:
• Header (see page 87)
• Tree View (see page 87)
• Management View (see page 88)
• Event Frame (see page 89)
Using the Header
The Header contains the following items:
• Language – To choose a display language, see “Choosing a Display
Language” on page 89.
• Show/Hide Event Frame – To view the Event Frame, see “Viewing the
Event Frame” on page 89.
• Show/Hide Storage Network – To view the Storage Network, see “Viewing
the Storage Network” on page 90.
• Contact Us – Click here for Promise Technology contact information. Or see
“Contacting Technical Support” on page 197.
• Logout – To logout, see “Logging out of WebPAM PRO” on page 91.
Using Tree View
Tree View enables you to navigate around all components of the Host PC (where
the SuperTrak controller card is installed), software management, RAID
controller, enclosure, physical drives, disk arrays, logical drives, and spare
drives. The figure below shows the components of Tree View.
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Figure 3. WebPAM PRO Tree View
Logged-in User
Host PC, where the
SuperTrak card is
installed
The Administrative Tools section is different for the Administrator and Super
Users than for other users. The remainder of the Tree is the same for all users.
Management View displays information according to the item you choose in Tree
View.
Using Management View
Management View—also referred to Management View—provides the actual
user interface with the SuperTrak EX Controller card, including creation,
maintenance, deletion, and monitoring of disk arrays and logical drives.
Function Tabs control specific actions and processes. This View changes
depending on which item you choose in Tree View and which tab you choose in
the Management View itself.
Click the Help button to the right of the tabs in Management View to access
online help for the function that is currently displayed.
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