Printronix P5000, P5000LJ Series Quick Reference Manual

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Quick Reference Manual

P5000LJ Series Printers

Table of Contents

1 English.................................................... 17

Basic Operating Procedures................................................17

Powering On the Printer................................................17

Using the Control Panel ................................................ 18

Loading Paper...............................................................32

Setting Top-Of-Form .....................................................38

Reloading Paper ...........................................................42

Unloading Paper ...........................................................51

Replacing the Ribbon....................................................54

Cancelling a Print Job ...................................................58

Configuration .......................................................................59

Parameters....................................................................60

Control Codes ...............................................................60

Saving Configurations...................................................61

Printing Configurations..................................................63

Loading Configurations .................................................65

Deleting Configurations.................................................67

The Power-Up Configuration.........................................69

Power Stacker Option..........................................................71

Power Stacker Component Locations...........................71

Setting Up the Power Stacker................................... .... 72

Loading and Starting the Paper Stack ..........................74

Unloading Paper from Power Stacker...........................76

Troubleshooting...................................................................78

Clearing Paper Jams.....................................................78

Cleaning The Printer .....................................................81

Solving Print Quality Problems......................................84

Fault Messages.............................................................86

Table of Contents

2 Français ..................................................95

Procedures-Cles D’Exploitation...........................................95

Mise sous tension de l’imprimante................................95

Utilisation du panneau de commande...........................96

Chargement du papier ................................................110

Définition du haut de page..........................................116

Rechargement du papier ............................................120

Dechargement du papier ............................................130

Remplacement du ruban.............................................132

Annulation d’une tâche d’impression ..........................136

Configuration .....................................................................137

Paramètres ................................................................138

Codes de commande .................................................138

Sauvegarde de la configuration ..................................139

Impression de la configuration....................................141

Chargement de la configuration..................................143

Suppression de la configuration..................................145

Configuration à la mise sous tension ..........................147

Option Empileur Motorise..................................................149

Emplacement des composants de l’empileur..............149

Réglage de l’empileur motorisé...................................150

Chargement de l’empilage de papier ..........................152

Déchargement du papier ............................................154

Correction D’Erreurs..........................................................156

Suppression des bourrages papier.............................156

Nettoyage de l’imprimante ........................ ...... ............159

Problèmes de qualité d’impression.............................162

Messages d’erreur ....................... ...... ....... ...... ....... .....164

Table of Contents

3 Deutsch................................................. 173

Grundlegende Vorgehensweis en ................ ....... ...... ....... .. 173

Drucker einschalten ....................................................173

Bedienerkonsole verwenden.......................................174

Papier einlegen ...........................................................188

Formularanfang einstellen.................................. ....... .. 194

Papier nachlegen ........................................................198

Papier entfernen..........................................................208

Farbband austauschen ...............................................210

Druckjob abbrechen....................................................214

Konfigurationen .................................................................215

Parameter ...................................................................216

Steuercodes................................................................216

Konfigurationen speichern ..........................................217

Konfigurationen drucken .............................................219

Konfigurationen laden .................................................221

Konfigurationen löschen..............................................223

Konfiguration beim Einschalten...................................225

Optionales Stapelmagazin.................................................227

Position der Komponenten des Papiermagazins........227

Stapelmagazin einrichten... ....... ...... ...... ......................228

Papierstapel einlegen und Druckvorgang beginnen ...230

Papier aus dem Stapelmagazin entnehmen ...............232

Fehlerbehebung ................................................................234

Papierstaus beheben ......................................... ....... .. 234

Drucker reinigen..........................................................237

Probleme der Druckqualität beheben..........................240

Fehlermeldungen ........................................................242

Table of Contents

4 Italiano ..................................................251

Procedure Operative di Base ............................................251

Accensione della stampa nte .................................. .....251

Uso del pannello di controllo.......................................252

Caricamento della carta ..............................................266

Impostazione dell’inizio modulo ..................................272

Ricaricamento della carta............................................276

Rimozione della carta..................................................286

Sostituzione del nastro................................................288

Annullamento di un lavoro di stampa..........................292

Configurazione ..................................................................293

Parametri ....................................................................294

Codici di controllo........................................................294

Salvataggio delle configurazioni..................................295

Configurazioni di stampa.............................................297

Caricamento delle configurazioni................................299

Eliminazione delle configurazioni................................301

Configurazione di accensione.....................................303

Raccoglitore Opzionale .....................................................305

Ubicazione dei componenti del raccoglitore................305

Impostazione del raccoglitore .....................................306

Come caricare e attivare il raccoglitore.......................308

Come togliere la carta dal raccoglitore........................310

Ricerca Guasti...................................................................312

Eliminazione degli inceppamenti.................................312

Pulizia della stampante...............................................315

Problemi di qualità di stampa.......................... ....... .....318

Messaggi d’errore .......................................................320

Table of Contents

5 Español................................................. 329

Procedimientos Básicos ....................................................329

Encendido de la impresora .........................................329

Uso del panel de control .............................................330

Carga del papel............................... ...... ....... ...... ....... .. 344

Definición del borde superior de impresión.................350

Recarga del papel.......................................................354

Descarga del papel .....................................................364

Sustitución de la cinta.................................................366

Anulación de trabajos de impresión............................370

Configuración ....................................................................371

Parámetros..................................................................372

Códigos de control ......................................................372

Memorización de configuraciones...............................373

Impresión de configuraciones.....................................375

Carga de configuraciones .. ....... ...... ...... ....... ...... ....... ..377

Barrado de configuraciones ........................................379

Configuración de encendido ........... ...... ......................381

Opción de Recogedor Mecánico .......................................383

Ubicación de los componentes del recogedor ............383

Instalación del recogedor mecánico............................384

Carga e iniciación de la pila de papel .........................386

Descarga del papel del recogedor mecánico..............388

Resolución de Problemas..................................................390

Eliminación de atascos de papel.................................390

Limpieza de la impresora............................................393

Problemas de calidad de impresión............. ...... ....... .. 396

Mensajes de error .......................................................398

Table of Contents

Quick Reference Manual

P5000LJ Series Printers

Communication Notices

Federal Communications Commission (FCC) Statement: This

equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generat es, us es, and can ra diate ra dio freq uency energy and, i f not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.

Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Printronix

is not responsible for any radio or television interference caused by using other than recommended cables and connecto rs or by unauthorized changes or m od ific at ions to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Ru les. Ope ration is sub ject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Canadian Department of Communications Compliance Statement:

This Class A digital apparatus meets all requirements of the Canadian Interference-Causin g Equipment Regulations.

Avis de conformité aux no rmes du m inistère des Communic ations du Canada:

Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du C anada.

European Union (EC) Electromagnetic Compatibility Directives:

This produc t is i n conf ormity with the pro tectio n requi rements

of EC Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Printronix cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-Printronix option cards.

Dieses Gerät is t b erec ht igt in Übereinstimmung mit dem deutschen EMVG vom 9.Nov.92 das EG-Konformitätszeichen zu furhren.

Properly shielded and grounded cables and connectors must be used in order to reduce the potential for causing interference to radio and TV communication and to other electrical or electronic equipment.

This product has been tested and found to comply with limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022. The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment.

Warning: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

Dieses Gerät erfüllt die Bedingungen der EN 55022 Klasse A. Für diese Klasse von Geräten gilt folgende Bestimmung nach dem EMVG:

Geräte dürfen an Orten, für die sie nicht ausreichend entstört sind, nur mit besonderer Genehmigung des Bundesminesters für Post und Telekommunikation oder des Bundesamtes für Post und Telekommunik ation betri eben werden . Die Gene hmigung wird erte ilt, wenn keine elektromagnetischen Störungen zu erwarten sind.

(Auszug aus dem EMVG vom 9.Nov.92, Para.3, Abs.4) Hinweis: Dieses Genehmigungsverfahren ist von der Deutschen

Bundespost noch nicht veröffentlict worden.

Printronix makes no representations or warranties of any kind regarding this material, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Printronix shall not be held responsible for errors contained herein or any omissions from this material or for any damages, whether direct, indirect, incidental or consequential, in connection with the furnishing, distribution, performance or use of this material. The information in this manual is subject to change without notice.

This document contains proprietary information protected by copyright. No part of this document may be reproduced, copied, translated or incorporated in any other material in any form or by any means, whether manual, graphic, electronic, mechanical or otherwise, without the prior written consent of Printronix.

Tr adema r k Ack nowled g ments

Hewlett-Packard, HP, HP in a circle, Hewlett Packard, PCL and HP rounded rectangle are registered trademarks, and LineJet is a trademark of Hewlett-Packard Company.

Taking Care Of Y our Printer

Your printer will produce high quality jobs if it is well taken care of. Periodic cleaning, handlin g the printer prop erly, and us ing the correc t consumable s, such as paper and ribbons, will ensure optimum performance.

Whenever it is necessary to service the printer, remember these important concepts:

• Do not set the forms thickness lever too tightly

Incorrect closure of the forms thickness lever can cause paper jams, ribbon jams with the potential for ribbon damage, smeared ink, or wavy print.

• Do not print beyond the paper width

Excessive printing beyond the paper width will degrade the print quality and can cause hammer bank damage.

• Use only authorized ribbons

Use of incorrect ribbons can lea d to in k migr atio n pro ble ms , po or pri nt quality, and extensive damage to the printer.

About This Quick Reference Guide

This

Quick Reference Guide

has five sections (English, French, German,

Italian, and Spanish). Turn to the appropriate language and continue. Printronix wants you to feel comfortabl e u sing the P5000LJ printer and th is

guide. This book has been designed to meet the needs of all users, from beginners to those experienced with line matrix printers.

Follow the directions in this guide and the

User’s Guide

in order to avoid

injury to you and damage to the printer.

This guide is divided into four sections: Basic Operating Procedures. How to use the control panel and load

paper and ribbon.

Configuration. How to save, modify, and delete configurations. Power Stacker Option. How to set up and use the Po we r Stac ke r Op tio n. Troubleshooting. How to clear paper jams, clean components, and

troubleshoot.

Cabinet Model Pedestal Model

Conventions

Warnings, Cautions, and Notes

Message Display

These boxes show display messages as they appear on the printer.

Warning Warning messages call attention to situations that could hurt you or

damage the equipment.

Caution Conditions that could damage the printer or related equipment.

Note A note gives you helpful hints about printer operation and maintenance.

OFFLINE CONFIG. CONTROL

1 English

Basic Operating Procedures

Powering On the Printer

On the cabinet models, the power switch is located on the top left side. On the pedestal models, the power switch is located on the back left

corner. Push the On (|) switch to power on the printer. Push the Off (O) switch to

power off the printer.

Warning

Before powering on the printer, make sure it is plugged into the

appropriate power source. Refer to the “Select a Site” section in the

Installation Guide

for information on proper power sources.

Cabinet Model Pedestal Model

Chapter 1 Basic Operating Procedures

When you power on the printer, it runs a self-test. Depending on how the power-up state is configured, the printer will either be online or offline after the test. The default power-up stat e is offline. When the self-test compl etes

and the software has initialized successfully “OFFLINE” appears in the display.

If there is a fault during the self-test, the status indicator flashes and a specific fault message appears on the display (such as “LOAD PAPER”), also the alarm sounds if it is configured to. See page 86 for information on fault messages.

Using the Control Panel

Use the control panel to perform routine operations:

• Placing the printer in the online or offline mode

• Advancing or retracting the paper, and setting the top-of-form

• Clearing fault conditions

• Configuring the printer

• Running printer self-tests

OFFLINE CONFIG. CONTROL

LOAD PAPER

Using the Control Panel

Control Panel Layout for Cabinet Models

Control Panel Layout for Pedestal Models

The printer operating modes, message display, status indicator, and control panel keys are described on the following pages.

Status IndicatorMessage Display

RAISE PRINTER COVER TO ACCESS

THESE SWITCHES

SHIFT

ENTER

CLEAR

SET TOF

DOWN

ON LINE FF VIEWLF

PAGE L. ADJ.

L.P.I. ADJ

ONLINE PCL-II

Status Indicator

Message Display

ON LINE FF VIEWLF

ENTER

CLEAR

SET TOF

NEXTPREV

DOWNUP

SHIFT

PAGE L. Adj

LPI ADJ

ONLINE PCL-II

Chapter 1 Basic Operating Procedures

Operating Modes

The printer operates in one of three modes:

• Online Mode. In online mode, the printer can receive and print data

sent from the host. Pr ess in g the ON LINE key toggles the printer from offline to online mode. The status indicator is lit in online mode.

• Offline Mode. In offline mode, you may perform operator functions,

such as loading paper and setting top-of-form. You may also move through the printer configuration menus. Pressing the ON LINE key toggles the printer from online to offline mode. The status indicator is off in offline mode.

• Fault Mode. In fault mode, a fault cond ition exists that must be cleared

before printing can continue. In fault mode, the status indicator flashes, the alarm beeps (if configured to sound), and a descriptive fault message displays.

The current operating mode may be selected via control panel keys, or may result from routine operations such as powering on the printer. The current operating mod e is fre que ntl y i nd ica ted as pa rt of the pri nte r dis pl ay message.

Using the Control Panel

Format Conventions

Messages, keys, and indicators are shown as they appear on the control panel. Key combinations are indicated with the plus (+) sign. For example,

“Press

= + >” means to press the = (up) key and the > (down) key at the

same time.

Message Display

Function Displays operating modes, menu options, and fault

messages.

For the location of the Message Display, see the figures on page 19.

Status Indicator

The status indicator indicates the operating mode:

• On. Status indicator is on continuously when the printer is in online

mode.

• Off. Status indicator is off when the printer is in offline mode.

• Flashing. Status indicator flashes if a fault cond ition exists and the

printer is in Fault mode. An error message will generally display that describes the error condition.

For the location of the Status Indicator, see the figures on page 19.

Chapter 1 Basic Operating Procedures

ONLINE

Cabinet Model:

Pedestal Model:

Function Toggles the printer between online and offline modes. Action To place the printer in online mode, press once. The status

indicator remains continuously lit. To place the printer in offline mode, press once. The status

indicator turns off.

Result When the printer is in online mode, it is read y to rece iv e data

and control commands from the host computer, and prints the data immediately.

When the printer is in offline mode, printing stops after the current line finishes printing. Communication with the host stops, and you may perform operator functions such as setting the top-of-form or configuring the printer.

Using the Control Panel

FF (Form Feed)

Cabinet Model:

Pedestal Model:

Function Causes the paper to advance to the top-of-form on the next

page.

Action In online or offline mode, press and release to advance the

paper to top-of-form on the next page. If there is data in the printer buffers, the data will pri nt and then the paper wil l move to the next top-of-form.

Other In the fault state, FF does not advance the paper to the next

top-of-for m; instead, it will slew the paper 11 inches.

Chapter 1 Basic Operating Procedures

LF (Line Feed)

Cabinet Model:

Pedestal Model:

Function Advances the paper one line at a tim e. Data in the print buffer

will print before the line feed occurs.

Action With the printer offline, press and release to advance the

paper one line at a time. If there is data in the printer buffer, the data will print before

the line feed occurs. Press and hold to repeat forward paper movement.

Other LF does not operate in the fault or online states.

Using the Control Panel

VIEW (Forms Alignment)

Cabinet Model:

Pedestal Model:

Function In offline or online mode, allows you to view and adjust the

placement of data on the page, or to position the printed material for removal of peel-off labels.

Action With the printer online or offline, press and release to move

paper forward for inspection. The last data printed advances to the tractor area.

Press VIEW a second time to move the paper back to its previous print position.

If the printer is online and printing, press VIEW to stop printing. The paper advances. Press

= or > to move 1/72

inch vertically for fine vertical forms alignment. Press VIEW. The paper moves back to the adjusted print position and printing resu mes.

Note

Pressing ON LINE also moves the paper back to its original print position and returns the printer to online.

Chapter 1 Basic Operating Procedures

CLEAR

Cabinet Model:

Pedestal Model:

Function Clears a fault message and changes the printer from fault

mode to offline mode.

Action After correcting the fault, press and release. Result The fault message is cleared, and the printer goes to offline

mode.

Other Moves to the top of the configuration menu when the printer

is in the configuration menus. Cancels data in the buffer. Place the printer offline. From the

host system, stop the print job. Press CLEAR+ENTER. Reset the top-of-form (page 38).

Press SHIFT+CLEAR to reset the PCL-II emulation.

Using the Control Panel

SHIFT

Cabinet Model:

Pedestal Model:

Function Used in conjunction with other keys. Action The printer must be offline to p erfor m th e fo llowing functions:

1) Press SHIFT+CLEAR to reset the PCL-II emulation.

2) Press SHIFT+LPI ADJ to access the line spacing menu. Press PREV or NEXT to scroll through the options.

3) Press SHIFT+Page L. Adj to access the form length menu in lines or inches. The page length is selected by lines/page or inches/page, depending on which option is chosen in the PCL-II submenu.

4) Press SHIFT+

= to micro step the paper upward in 1/72

inch increments.

5) Press SHIFT+

> to micro step the pa per dow n w ard in 1/72

inch increments.

Chapter 1 Basic Operating Procedures

SET TOF (Top-of-Form)

Cabinet Model:

Pedestal Model:

Function Sets the top-of-form on the printer. This key is active only

when the printer is offline. It will not operate if the printer is in a fault cond ition.

Action Raise the forms thickness lever; align the top of the first print

line with the TOF indicator on the tractor; close the forms thickness lever; then press SET TOF. (See page 38 for a complete procedure.)

Result The paper moves down to the print position and aligns to the

top-of-form. If there is any data in the input buffer, the paper will move to

the same relative position on the new page corresponding to the last print posit ion . The new top-of-form setting is re tained in printer memory.

Using the Control Panel

ENTER

Cabinet Model:

Pedestal Model:

Function In the menus, selects the currently displayed option value as

the active value.

Action When the display shows the desired configuration value,

press and releas e t o s ele ct that value as the act iv e v alu e. A n asterisk (*) appears next to the active value in the display.

The ENTER key must be unlocked before you can use it to select option values. To un lock the ENTER key, pres s

= + >

at the same time from offline mode. To relock the ENTER key, press

= + > a second time.

Other Starts and stops printer tests, and starts a configuration or a

Symbol Set printout. Press ENTER to start a printer test (or configuration Symbol Set printout). Press again to stop the printer test.

Chapter 1 Basic Operating Procedures

UP and DOWN (

= and >

)

Cabinet Model:

Pedestal Model:

Function 1) When the printer is offline, it moves between the dif ferent

levels in the configuration menu.

2) When the printer is online and in view, it moves the paper up or down in 1/72 inch increments for fine vertical forms alignment.

Action 1) In the configuration menus, press

= to move to a higher

level in the menu structure. Press > to move to a lower level in the menu structure.

2) When online, press VIEW. Press

= or > to move up and

down. When offline, SHIFT+= or SHIFT+> will move up and down.

Other When the printer is offline, press

= and > simultaneously to

lock or unlock the ENTER key.

Using the Control Panel

PREV and NEXT (

; and <

)

Cabinet Model:

Pedestal Model:

Function 1) Moves between the options on the current level of the

configuration menu.

2) Performs a soft reset.

Action 1) In the configurati on menu, press

; to scroll backward or

press < to scroll forward through menu selections on the same level.

2) When the printe r is o ffli ne, pre ss

; + <. A soft rese t of the

LP+ emulat ion is performed, and the printer buffer s are cleared.

Chapter 1 Basic Operating Procedures

Loading Paper

This procedure shows you how to load paper into an empty printer. Make sure the printer is powered on.

1. Open the printer cover.

2. Raise the forms thickness lever as far as it will go.

3. The display indicates “CLOSE PLATEN” and the printer may beep if

alarm is enabled.

4. Open both tractor doors.

5. Unload the current paper, if necessary (page51).

6. Open the cabinet front door.

7. Align the paper supply with the label on the floor. Ensure that the

paper pulls freely from the box.

Tractor Door

Forms Thickness Lever

EDGE OF PAPER

BOX

Loading Paper

8. Feed the paper up through the paper slot inside the cabinet and

behind the ribbon ma sk . Th e ri bbo n m as k i s s ho wn on the rib bon path diagram located on the shuttle cover on the printer .Hold the paper to prevent it from slipping down through the paper slot.

9. Load the paper on the left tractor and close the tractor door.

Cabinet Model Pedestal Model

Paper Slot

Paper Slot is 8” below printer base

Tractor Door

Paper

Ribbon Path Diagram

Chapter 1 Basic Operating Procedures

10. Normally, you should not need to adjust the position of the left tractor.

If adjustment is nec essa ry, un lock the left tra ctor. Sl ide the tractor un til

it is directly to the left of the number “1” on the paper scale and lock it. You can also use the paper scale to count columns.

11. Move the paper supports as necessary to support the paper through

the tractor area.

Paper Scale

Caution

To avoid damage to the printer caused by printing on the platen, always

position the left tractor unit directly to the left of the “1” mark on the paper scale.

Paper Support

Note

The placement of the paper supports will help the movement of the paper and reduce the possibility of paper jams.

Loading Paper

12. Load the paper onto the right tractor sprockets and close the tractor

door.

13. If necessary, unlock and slide the right tractor to remove paper slack

or to adjust for various paper widths. Then, lock the tractor.

14. After both tractors are secured, you may use the horizontal adjustment

knob to make fine horizontal paper adjustments.

Tractor Door

Tractor Lock

Horizontal Adjustment Knob

Chapter 1 Basic Operating Procedures

15. Using the vertical position knob, feed the paper into the rear of the

printer.

• On pedestal models:

Guide the paper ove r the l ower pap er guid e and through the slot in the top cover.

• On standard cabinet models:

Make sure the paper passes easily into the rear paper stack area.

• On stacker equipped cabinet models:

Make sure the paper feeds through the stacker paper throat.

16. Press FF several t im es to m ak e s ure the paper feeds proper ly be yo nd

the tractors and over the lower paper guide. Feed sufficient paper to ensure the paper stacks cor rectly.

17. Lower the forms thickness lever.

18. Close the cabinet front door.

19. Press the CLEAR key to clear the paper out fault.

20. Close the p rinter cover.

Cabinet Model

Lower Paper Guide

Pedestal Model

Lower Paper Guide

Loading Paper

21. Start the paper stack.

• On pedestal models:

Ensure paper folds i n the p aper ba sket such tha t the pa per lies with its natural folds.

• On standard cabinet models:

Open the cabinet rear door and ensure that the paper rests on the base and lies with its natural folds.

• On stacker equipped models :

Proceed to “Loading and Starting the Paper Stack” on page 74.

Note

The display shoul d no w in dic ate “O FF L INE”. If not, there may be another fault requiring correction.

Chapter 1 Basic Operating Procedures

Setting Top-Of-Form

The top-of-form setting dete rmines where the first line of print appears on a page. Be sure to set the top-of-form under the following conditions:

• Before each new print job

• After loading paper

• After clearing a paper jam

1. Make sure the printer is in offline mode. (Press ON LINE to toggle

from online to offline mode.)

2. Open the printer cover and raise the forms thickness lever. (If the

cover and lever are already r aised, go directly to Step 4.)

3. Press CLEAR to turn off the alarm.

You can set the top-of-form with the indicator on the tractor. If you have a cabinet model, you can also use the label on the paper path. See the following pages.

Forms Thickness Lever

Setting Top-Of-Form

Using the TOF indicator on the Tractor:

4. Locate the TOF indicator on the left or right tractor.

5. Turn the ve rtic al po si tion k nob to ali gn the top of the first print line with

the TOF indicator. The TOF indicator is the small tab located on the left or right tractor gate. The TOF indicator should point to the top of the designated first print line.

TOF Indicator

Perforation

Vertical Position Knob

Note

The first print line on the form should be 1/2 inch or more from the perforation for maximum print quality.

Chapter 1 Basic Operating Procedures

Using the TOF label on the paper path:

6. Align the perforation with one of the markers on the TOF label. For

example, if you have 16" form s, ali gn the p erfor ation wi th the 16 " mark on the label.

Perforation

TOF Label

Setting Top-Of-Form

7. Lower the forms thickness lever. Set it to match the paper thickness.

The A-B-C scale corresponds appro ximately to 1-, 3-, and 6-pa rt paper thickness. Adjust until you have the desired print quality.

8. Press CLEAR to clear the fault condition.

9. Press SET TOF. The paper moves down to the print position and

aligns to the top-of-form. If there is any data in the input buffer, the paper moves to the same

relative position on the new page corresponding to the last print position. The new top-o f-form se tting is reta ined in the pr inter me mory.

10. Press ON LINE and close the printer cover.

Thin Paper

Medium Paper

Thick Paper

Caution

Do not set the forms thickness lever too tightly; excessive friction can cause paper jams, ribbon jams with potential for ribbon damage, smeared ink, or wavy print.

Chapter 1 Basic Operating Procedures

Reloading Paper

Follow this procedure when “LOAD PAPER” displays. (This message occurs when the last sheet of paper passes through the paper slot.) Use this procedure to reload paper without removing the last sheet of the old paper supply.

1. Raise the printer cover. Raise the forms thickness lever as far as it will

go. Press CLEAR to turn off the alarm. Do not open the tractor doors or remove the existing paper.

2. Open the cabinet front door. Align the paper supply with the label on

the floor. Ensure that the paper pulls freely from the box.

Forms Thickness Lever

EDGE OF PAPER

BOX

Reloading Paper

3. Locate the p aper s lot in side the cabi net a nd fee d the paper up thro ugh

the slot.

Hold the paper to prevent it from slipping down and through the paper slot.

Cabinet Model Pedestal Model

Paper Slot

Paper Slot is 8” below printer base

Note

It may be easier to feed one corner of the new paper up through the slot first. When this corner can be grasped from the top, rotate the paper back to the normal position. If necessary, gently press the existing paper back.

Note

If you are using multi-part paper and it is too thick for the new paper to be loaded over the existing paper, go to step 12.

Chapter 1 Basic Operating Procedures

4. Pull the new paper above and behind the ribbon mask, but in front of

the existing paper. (The ribbon mask location is shown on the ribbon path diagram.) If necessary, gently press the existing paper back. Align the top edge of the new paper with the top perforation of the existing paper.

5. Load the new paper over the existing paper. Open and load the

tractors one at a time to prevent the paper from slipping.

New Paper

Existing Paper

Note

Ensure that the top edge of the new paper lines up with the top perforation of the existing paper.

Reloading Paper

6. Lower the forms thickness lever. Set it to match the paper thickness.

The A-B-C scale corresponds appro ximately to 1-, 3-, and 6-pa rt paper thickness. Adjust until you have the desired print quality.

7. Press CLEAR to clear the “LOAD PAPER” fault message from the

Liquid Crys tal Display.

8. Press FF several times to make sure the paper feeds properly beyond

the tractors and over the lower paper guide. Feed sufficient paper to ensure the paper stacks corr ectly.

9. Close the printer cover. Close the cabinet front door.

10. Press ON LINE to place the printer in online mode and resume

printing.

Thin Paper

Medium Paper

Thick Paper

Caution

Do not set the forms thickness lever too tightly; excessive friction can cause paper jams, ribbon jams with potential for ribbon damage, smeared ink, or wavy print.

Chapter 1 Basic Operating Procedures

11. On cabinet models: Open the cabinet rear door. Make sure the paper

is aligned with the label in the output area (inside the cabinet). Close the front and rear doors. Close the platen and printer cover.

Perform steps 12 through 28 only if you are unable to load the new paper over the existing paper in step 3.

12. Open both tractor doors.

13. Remove the paper from the tractors. Allow the paper to fall into the

paper supply area.

Reloading Paper

14. Feed the paper up through the paper slot inside the cabinet. Hold the

paper to prevent it from slipping down through the paper slot.

15. Pull the paper above and behind the ribbon mask. (The ribbon mask

location is shown on the ribbon path diagram.)

16. Load the paper on the left tractor and close the tractor door.

Cabinet Model Pedestal Model

Paper Slot

Paper Slot is 8” below printer base

Tractor Door

Paper

Chapter 1 Basic Operating Procedures

17. Normally, you should not need to adjust the position of the left tractor.

If adjustment is nec essa ry, un lock the left tra ctor. Sl ide the tractor un til

it is directly to the left of the number “1” on the paper scale and lock it. (You can also use the paper scale to count columns.)

18. Move the paper supports as necessary to support the paper through

the tractor area.

Paper Scale

Caution

To avoid damage to the printer caused by printing on the platen, always

position the left tractor unit directly to the left of the “1” mark on the paper scale.

Paper Support

Reloading Paper

19. Unlock the right tractor. Load the paper onto the sprockets and close

the tractor door. If necessary, slide the right tractor to remove paper slack or to adjust for various paper widths. Then, lock the tractor.

20. After both tractors are secured, you may use the horizontal adjustment

knob to make fine horizontal paper adjustments.

Tractor Door

Tractor Lock

Horizontal Adjustment Knob

Chapter 1 Basic Operating Procedures

21. On pedestal models:

Using the vertical positi on kn ob to m ove the paper u p, guid e the p aper over the lower paper guide and through the slot in the top cover.

22. Press FF several t im es to m ak e s ure the paper feeds proper ly be yo nd

the tractors and over the lower paper guide. Feed sufficient paper to ensure the paper stacks cor rectly.

23. On cabinet models: Open the cabinet rear door. Make sure the paper

is aligned with the label in the output area (inside the cabinet). Close the front and rear doors.

Cabinet Model

Lower Paper Guide

Pedestal Model

Lower Paper Guide

TOF Indicator

Perforation

Vertical Position Knob

Unloading Paper

24. Align the top of the first print line with the TOF indicator on the tractor

by rotating the vertical position knob.

25. Lower the forms thickness lever. Set it to match the paper thickness.

(The A-B-C scale corresponds approximately to 1-, 3-, and 6-part paper thickness. Adjust until you have the desired print quality.)

26. Press CLEAR to clear any fault messages (such as “LOAD PAPER”)

from the Liquid Crystal Display.

27. Press SET TOF. The top-of-form you hav e set moves down to the print

position. If th ere are data in the buffer, the p aper moves forward to the last print position on the next page.

28. Press ON LINE and close the printer cover.

Unloading Paper

1. Press ON LINE to place the printer in offline mode. Open the printer

cover.

2. Open the cabinet front door.

Thin Paper

Medium Paper

Thick Paper

Perforation

Chapter 1 Basic Operating Procedures

3. Tear off the paper at the perforation if it is not at the end of the paper.

4. Press FF several times to eject the paper.

5. Press the CLEAR key to silence the au dible alarm, if necessary.

Tractor Door

Forms Thickness Lever

Caution

If you need to pull the paper dow n through the pa per slot, do not forg et to raise the forms thickness lever as far as it will go.

Caution

Gently pull the paper through the paper slot, especially when using label stock, because labels can detach and adhere to the printer, where only a Hewlett-Packard Customer Service Engineer can remove them.

Unloading Paper

6. Remove the stacked paper from the cabinet floor.

7. Close the cabinet front door.

8. Close the printer cover.

9. Continue on to page 32 to load new paper.

Cabinet Model Pedestal Model

Cabinet Front Door

Chapter 1 Basic Operating Procedures

Replacing the Ribbon

Use only the following authorized ribbons.

Table 1. Printer Ribbons

Ribbon Type

Printronix Part

Number

Cabinet Models

Pedestal

Models

Text 107675-001

Text 107975-007

Barcode/OCR 107975-005

Barcode/OCR 107975-008

Text/barcode/OCR 175006-001

Text/barcode/OCR 179006-001

Non-inked, security 140768-001

Gold Series 30 Million Characters Text/barcode/OCR

Gold Series 50 Million Characters Text/barcode/OCR

175006-001

Gold Series 90 Million Characters Text/barcode/OCR

179006-001

Replacing the Ribbon

1. Press ON LINE to place the printer in offline mode. Open the printer

cover.

2. Remove the old ribbon:

a. Raise the forms thickness lever as far as it will go. b. Press the hub latches inward and lift the ribbon spools off the

hubs. Lift the ribbon out of the ribbon path. Refer to the ribbon path diagram on the shuttle cover.

c. Discard the old ribbon.

Hub Latch

Forms Thickness Lever

Chapter 1 Basic Operating Procedures

3. If necessary, clean the interior of the printer. (See page 81.)

4. Install the new ribbon:

a. With the ribbon to the outsi de, place t he full s pool on the righ t hub.

Press down on the spool until the hub latch snaps in place.

b. Thread the ribbon around the ribbon guide and along the ribbon

path. Refer to the ribbon path diagram on the shuttle cover. Be sure to thread the ribbon between the hammer bank cover and the ribbon mask.

c. Place the empty spool on the left hub. Press down on the spool

until the hub latch s na ps int o plac e.

d. Hand-turn the left spool to make s ure the rib bon tracks correctly in

the path and ribbon guides.

Hub Latch

Hammer Bank Cover

Ribbon Mask

Ribbon Guide

Caution

The ribbon must not be twisted. A twisted ribbon can lower print quality, shorten ribbon life, or cause paper jams.

Replacing the Ribbon

5. Lower the forms thickness lever. Set it to match the paper thickness

you are using. The A-B-C scale corresponds appro ximately to 1-, 3-, and 6-pa rt paper thickness. Adjust until you have the desired print quality.

6. Close the printer cover.

7. Press ON LINE to return the printer to online mode.

Ordering Ribbons

For additional information or to locate the Genuine Printronix Supplies distributor in your area, call:

Americas: (800) 733-1900

Europe, Middle East, Africa: 33-1-46-25-1906

Asia: 65-548-4116

or visit our Web Site: www.P5000LJ.com.

Thin Paper

Medium Paper

Thick Paper

Caution

Do not set the forms thickness lever too tightly; excessive friction can cause paper jams, ribbon jams with potential for ribbon damage, smeared ink, or wavy print.

Chapter 1 Basic Operating Procedures

Cancelling a Print Job

The purpose of this function is to stop the printing of unwanted data when print jobs are cancelled from the host system.

This first procedure only clears all the data in the buffer and does not change the current configuration.

1. Place the printer offline.

2. From the host system, stop the print job.

3. Simultaneo usl y pres s the ENTER + CLEAR keys.

This second procedure clears all data in the buffer and returns the printer to the power-up configuration. The result is the same as powering the printer off and then on.

1. Place the printer offline.

2. From the host system, stop the job.

3. Simultaneo usl y pres s the PREV + NEXT keys to reboot the printer.

Note

If the print job is not stopped from the host system before cancelling data or rebooting the printer, the print job will continue with data missing when the printer returns online. Exercise caution to prevent unwanted data loss occurrences as this function is active only in an offline condition and sets the current paper position as the top-of-form. The purpose of this function is to eliminate the necessity of printing unwanted data when print jobs are cancelled.

Cancelling a Print Job

Configuration

The following pages describe how to save, print, load and delete entire configurations, as well as how to select a power-up configuration.

A configuration is a group of parameter settings. For example:

• 8 lpi

• 10 cpi

• Data processing typeface, etc.

Nine configurations are available. Your printer has a preset factory configuration which cannot be changed or deleted, configuration 0. Configurations 1 through 8 are provided so you can store custom configurations to meet specific print job requirements.

To create a custom configuration, modify any printer parameters as needed from the default values, then save the modified configuration (as

number 1 through 8) using the “Save Config.” menu option. Once you have defined an d saved a con figurati on to nonvola tile memo ry, it

will not be lost if you power off the printer. You can load or delete configurations; you can also modify and overwrite (resave) them.

However, to power-up in a pa rtic ular configuration, it must be sa ve d as th e power-up configuration.

Chapter 1 Configuration

Parameters

Printer parameters are settings such as line spacing (lpi), characters per inch (cpi), typeface , etc . You can cha nge a parameter by pressing keys on the control panel or by sending a control code from the host computer.

A parameter such as 8 lpi is effective as long as the printer is on. To save the 8 lpi parameter, yo u mus t us e the co ntrol pan el and save it as part of a configuration.

To learn more a bout the c onfigu ration menus and how to chang e ind ividu al parameters such as line spacing, typeface, etc., refer to the

User’s Guide

or the technical reference manual for each emulation.

Control Codes

Control codes override pa rameters th at were set w ith the control panel. For example, if you set line spacing to 6 lpi with the operator panel, and application software later changed this to 8 lpi with a control code, then 8 lpi would be the new, active parameter.

Saving Configurations

You can save up t o eigh t unique configura tions. Th ey are st ored in m emory and will not be lost if you turn off the printer.

Configuration 0 is the factory-preset configuration and cannot be modified or deleted.

1. Press ON LINE to place the printer offline. Raise the printer cover.

2. Press = + > simultaneously to unlock the co ntrol panel. The message

“UNLOCKED” displays briefly.

3. Press >.

4. Press < repeatedly until you reach the Save Config. parameter.

5. Press >.

6. Press ; or < until the desired configuration number (1-8) displays.

Note

To overwrite an existin g configu ration, firs t set the “Protec t Configs.” to disable. Do not change the configuration of your printer until you are familiar with the procedures described in the

User’s Guide

OFF LINE CONFIG. CONTROL

ENTER SWITCH UNLOCKED

OFF LINE CONFIG. CONTROL

CONFIG. CONTROL Load Config.

CONFIG. CONTROL Save Config.

Save Config. 1*

Save Config. 2

Chapter 1 Configuration

7. Press ENTER to select the value. An asterisk (*) appears next to the

value in the display. Your active configuration is now saved as configuration 2.

8. Press = + > simultaneously to lock the control panel. The message

“LOCKED” displays briefly.

9. Press ON LINE. Close the printer cover. The printer is ready to

resume printing.

Save Config. 2*

ENTER SWITCH LOCKED

ONLINE

Printing Configurations

The configuration printout lists the stored configuration parameters (line spacing, forms length, etc.). You can print the following configurations: current, factory, pow er-up , the c ustomiz ed c onfigu rations (1-8), or all of the configurations.

1. Press ON LINE to place the printer offline. Raise the printer cover.

2. Press = + > simultaneously to unlock the control pa nel. The mes sage

“UNLOCKED” displays briefly.

3. Press >.

4. Press < repeatedly until you reach the Print Config. parameter.

5. Press >.

6. Press ; or < until the desired option displays.

Note

To print a configuration, it must be stored in memory. Otherwise, the message “CONFIG. DOES NOT EXIST/Save First” displays.

OFFLINE CONFIG. CONTROL

ENTER SWITCH UNLOCKED

OFFLINE CONFIG. CONTROL

CONFIG. CONTROL Load Config.

CONFIG. CONTROL Print Config.

Print Config. Current*

Print Config. Factory*

Chapter 1 Configuration

7. Press ENTER. The configuration prints. Tear off the configuration

printout.

8. Press = + > simultaneously to lock the control panel. The message

“LOCKED” displays briefly.

9. Press ON LINE. Close the printer cover. Save the printout in a safe

place. The printer is ready to resume printing.

OFFLINE CONFIG. CONTROL

ENTER SWITCH LOCKED

ONLINE

Loading Configurations

While the printer is on, you can load any of the eight customized configurations or the factory default configuration.

The configuration y ou lo ad w il l rem ai n in ef fec t as l ong as the prin ter is on. When you turn the power off and then back on, the designated power-up configuration loads. See page 69.

1. Press ON LINE to place the printer in offline mode. Open the printer

cover.

2. Press = + > simultaneously to unlock the co ntrol panel . The messa ge

“UNLOCKED” displays briefly.

3. Press >.

4. Press >.

5. Press ; or < until the configuration you want to load displays.

Note

In order to load a c on fig urati on , i t m us t be s ave d first. Otherwise, the m ess ag e “CONFIG. DOES NOT EXIST/Save First” displays.

OFFLINE CONFIG. CONTROL

ENTER SWITCH UNLOCKED

OFFLINE CONFIG. CONTROL

CONFIG. CONTROL Load Config.

LOAD CONFIG. 0*

LOAD CONFIG. 2

Chapter 1 Configuration

6. Press ENTER.

7. Press = + > simultaneously to lock the control panel. The message

“LOCKED” displays briefly.

8. Press ON LINE and close the printer cover. The printer is ready to

resume printing.

Loading Saved Configuration

Load Config. 2*

ENTER SWITCH LOCKED

ONLINE

Deleting Configurations

You can delete any of your customized configurations. The factory preset configuration 0 cannot be deleted.

1. Press ON LINE to place the printer o ffline. Open the printer cover.

2. Press = + > simultaneously to unlock the control pa nel. The mes sage

“UNLOCKED” displays briefly.

3. Press >.

4. Press < repeatedly until you reach the Delete Config. parameter.

5. Press >.

6. Press ; or < until the configuration you want to delete displays.

Note

In order to delete a configuration, it must be saved first. Otherwise, the message “CONFIG. DOES NOT EXIST/Save First” displays.

OFFLINE CONFIG. CONTROL

ENTER SWITCH UNLOCKED

OFFLINE Config. Control

CONFIG. CONTROL Load Config.

CONFIG. CONTROL Delete Config.

Delete Config. 1*

Delete Config. 3

Chapter 1 Configuration

7. Press ENTER.

8. Press = + > simultaneously to lock the control panel. The message

“LOCKED” displays briefly.

9. Press ON LINE and close the prin ter cover. The printer is ready to

resume printing.

Deleting Configuration

Delete Config. 3*

ENTER SWITCH LOCKED

ONLINE

The Power-Up Configuration

When you power on the printer for the firs t time, it loads confi guration 0 , the factory default configuration.

If you save a configuration , such as confi guration 1, and turn the powe r off and then back on, the printer will load the designated power-up configuration, not the last saved configuration.

For your conveni en ce, you can specify which co nfi guration (0-8) should be the power-up configurat ion .

1. Press ON LINE to place the printer offline. Open the printer cover.

2. Press = + > simultaneously to unlock the control pa nel. The mes sage

“UNLOCKED” displays briefly.

3. Press >.

4. Press < repeatedly until you reach the Power-Up Config. parameter.

5. Press >.

Note

In order to select a power-up configuration, it must be saved first. Otherwise, the message “CONFIG. DOES NOT EXIST/Save First” displays.

OFFLINE CONFIG. CONTROL

ENTER SWITCH UNLOCKED

OFFLINE CONFIG. CONTROL

CONFIG. CONTROL Load Config.

CONFIG. CONTROL Power-Up Config.

Power-Up Config. 0*

Chapter 1 Configuration

6. Press ; or < until the configuration you want displays.

7. Press ENTER.

8. Press = + > simultaneously to lock the control panel. The message

“LOCKED” displays briefly.

9. Press ON LINE and close the printer cover. The printer is ready to

resume printing.

Power-Up Config. 4

Loading Saved Configuration

Power-Up Config. 4*

Note

The selected power-up configuration does not replace the current configuration.

ENTER SWITCH LOCKED

ONLINE

Power Stacker Component Locations

Power St ack er Option

This section explains how to set up and use the power paper stacker and applies to printers with the power stacker installed.

The power stacker is a vertically movable paper guide which directs the paper from the printer to the paper stack.

Power St acker Compone nt Location s

Familiarize yourself with the names and locations of the components shown in the following illustration before operating the power stacker.

Throat

Pinch Rollers

Rear Control Panel

Motor Bracket

Wire Paper Tent

Paddle Shaft

Alignment Rod (2)

Bearing Bracket

Paper Length Indicator

Chapter 1 Power Stacker Option

Setting Up the Power Stacker

1. Turn the printer on.

2. On the rear control panel, press the ON LINE key to take the printer

offline. Then press the STACKER UP key and wait for the stacker to reach its maximum travel point.

3. Make sure the wire paper tent is in the base of the stacker with the

alignment rods against the paper stacker rails.

Rails

Alignment Rod (2)

Wire Paper Tent

Setting Up the Power Stacker

4. Set the desired paper length (5-12 inch range), as follows:

Grasping the paddle shaft, push or pull toward the front or the rear of the printer, setting the desired paper length by aligning the indicator notch on the bearing bracket with the paper length indicator.

5. Continue with the “Loading and Starting Paper Stack” section.

Chapter 1 Power Stacker Option

Loading and St arting the Paper S t ack

1. If the paper is not already located in the print mechanism, go to

“Loading Paper” on page32.

2. Make sure the printer is offline. If it is not, then press ON LINE and

take the printer offline.

3. Using the rear control panel, p res s the STACKER UP key and wait for

the paper guide to reach the top of its travel.

4. Press the PAPER ADVANCE key and hand feed th e paper until pap er

reaches the wire tent and there is an excess of 3-5 pages. Be certain the paper passes through the paper stacker throat.

5. Stack the 3-5 sheets of paper on top of the wire paper tent, making

sure the paper lies with the natural folds.

Loading and Starting the Paper Stack

6. Press the ON LINE key, from either the front or rear panel, to return

the printer to its online state.

The stacker frame then returns to its proper position for printing.

7. Check that the paper is still centered between the paper guides.

8. Close the cabinet rear door.

9. If necessary proceed to “Setting Top-Of-Form” on page 38.

10. You are now ready to print.

Chapter 1 Power Stacker Option

Unloading Paper from Power St acker

Removing All Paper from the Printer:

1. Unload paper from the print mechanism following the procedure on

page 51.

2. Open the cabinet rear door.

3. Using the rear panel, press STACKER UP and wait for the stacker to

reach the top of its travel.

4. Remove the paper from the rear of the printer.

5. Close the cabinet rear door.

Note

If the paper is not to be removed from th e print mechanism, use the following procedure.

Unloading Paper from Power Stacker

Removing Paper from the Power Stacker Only:

1. Open the cabinet rear door.

2. Using the rear control panel, press ON LINE to take the printer offline.

3. Press STACKER UP and wait for the stacker to reach the top of its

travel.

4. Open the printer top cover.

5. Tear the pap er of f at t he fi rst perforation above the tractors an d let the

paper fall back through t he open power stacker throat.

6. From the rear of th e pri nte r, m aki ng sur e the pa per lies with its natural

folds, lay the paper on top of the paper stack.

7. Remove the paper from the rear of the printer.

8. Close the cabinet rear door and the top cover.

Chapter 1 Troubleshooting

Troubleshooting

Clearing Paper Jams

Perform the following steps to clear a paper jam.

1. Open the printer cover.

2. Raise the forms thickness lever as far as it will go.

3. Open both tractor doors.

Caution

Be careful when pulling any paper backward through the paper path, especially when using label stock. If you are not careful, labels may detach and adhere to the printer within the paper path, where only a Hewlett-Packard Customer Service Engineer can remove them.

Note

To clear a paper jam you will need to move the paper vertically by hand. This will cause t he printer to lose synchronization between the physical top of form of the paper and the top of form in the printer.

Tractor Door

Forms Thickness Lever

Clearing Paper Jams

4. Remove the paper from the tractors to check the paper path and

tractors for jammed or torn paper. Remove any pieces of paper by turning the vertical position knob.

5. Check that the ribbon mask has not been deformed in such a way as

to block the paper pa th. If the ri bbon mas k is damaged o r bent, con tact a Hewlett-Packard Customer Service Engineer.

6. Gently pull the paper up through the paper slot to get the jammed

paper above the tractors.

Chapter 1 Troubleshooting

7. Load the paper onto the sprockets and close the tractor doors.

8. If you do not need to have your print job synchronized with the top of

form, continue to step 17.

9. Align the top of the first print line of the second clean form with the

TOF indicator on the tractor by rotating the vertical position knob.

10. Lower the forms thickness lever. Set it to match the paper thickness.

11. From the host system, stop the print job.

12. Press the CLEAR key to clear the fault.

13. Press the ENTER + CLEAR keys to cancel data in the printer buffer.

14. Press the SET TOF key.

15. Close the printer cover.

16. Press the ON LINE key.

17. From the host system, restore your job from the page incorrectly

printed.

TOF Indicator

Perforation

Vertical Position Knob

Caution

Check that the paper stacks correctly with the crumpled paper.

Cleaning The Printer

Periodic cleaning ensures efficient operation and clear print quality.

Cleaning Exterior of Cabinet

Clean the outside of the cabinet with a soft, lint-free cloth and mild detergent. Dish w as hin g li qu id w o rks w el l. Do not use abrasive powders or chemical solvents. Clean the windows with plain water or mild window cleaner.

Cleaning Inside the Cabinet

Over time, it is normal for particles of paper and ink to accumulate inside the printer. Paper dust and ink build-up must be removed periodically to avoid degraded pri nt quality . To clean the interio r of the p rinter, perfor m the following steps.

Warning

Disconnect the power source before cleaning the printer.

Caution

Always apply the cleaning solution to the cloth; never pour cleaning solution directly onto the printer.

Caution

To avoid damage to the printer, be extremely careful when vacuuming and dusting around the hammer bank and surrounding areas.

Chapter 1 Troubleshooting

1. Power off the printer and unplug the power cord.

2. Unload the paper supply (page 51).

3. Remove the ribbon (page54).

4. Using a soft-bristled, non-metallic brush, remove dust particles from

the paper path, ribbon guides, and ribbon path. Refer to the ribbon path diagram on the shuttle cover.

5. Brush and vacuum accumulated dust or residue, especially in the

tractor and base pan areas, and around the exterior of the hammer bank.

6. Wipe the splined shaft with a soft cloth.

7. Using a cloth dampened with anhydrous alcohol (no water), clean the

ribbon gui des. Do not let alcohol drip into the hammer bank.

Hammer Bank (hidden)

Splined Shaft

Ribbon Path Diagram

Ribbon Guide

Base Pan

Cleaning The Printer

8. Brush and vacuum inside the lower cabinet.

Wipe the lower cabinet interior with a clean, lint-free cloth damp (not wet) with water and mild detergent.

9. Dry the interior with a dry, clean, lint-free cloth.

10. Install the ribbon (pag e 54).

11. Load the paper (page 32).

Chapter 1 Troubleshooting

Solving Print Quality Problems

If you are having print quality problems, locate your printer problem in Table 2 and do the Corrective Action. If more than one corrective action task is listed, test the printer after each task. If the problem persists, contact your Hewlett-Packard Customer Service Engineer.

Table 2. Troubleshooting

Problem Corrective Action

Poor print quality:

dark print light print light print on half the page missing dots or characters smeared print wavy vertical lines

1. Adjust the forms thickness lever setting. (Print quality can be affected if it is too loose or too tight.)

2. Adjust the paper te nsion horiz ont ally by moving the right tractor. (Print quality can be affected if it is too loose or too tight.)

3. Make sure the ribbon threads around the ribbon guides and between the hammer bank cover and ribbon mask, as shown on the ribbon path diagram. Turn the ribbon spools to ensure that the ribbon tracks correctly in the ribbon path.

4. Clean the printer (page 81).

5. Replace the ribbon (page 54) with an approved ribbon.

Torn or damaged forms 1. Reset the forms thickness lever for

thicker paper.

2. Check the paper slot for foreign material.

3. Adjust the horizontal paper tension.

Loss of forms position Set the forms thickness lever for

thicker paper.

Asterisk does not appear after you change a configuration parameter with the ENTER key.

With the printer off-line, press UP and DOWN simultaneously so that the

display reads “UNL OCK E D.” Display the configuration option you want to change. Press ENTER when the op tion is on the message display.

Solving Print Quality Problems

The configuration printout does not represent configuration parameters selected and changed.

Verify that you have saved the current configuration (page 61).

Lost dots (i ncompletely formed characters)

Horizontall y or vertically misaligned character positions

Erratic character height Vertically deformed print

1. Lower the fo rms thickness le ver.

2. Clear the paper path of any obstructions.

3. If problems persist, contact your Hewlett-Packard Customer Service Engineer.

Table 2. Troubleshooting (continued)

Problem Corrective Action

Chapter 1 Troubleshooting

Fault Messages

When a fault condition occurs, the status indicator flashes, the alarm sounds, and a specific message appears in the display. When this happens, correct the fault immediately.

You can correct most faults by performing a simple procedure, such as clearing a paper jam or reloading paper. The following pages list common fault messages and explain how to correct the fault conditions.

For more serious faults, indicated by an asterisk (*) following the fault message, a Hewlett-Packard Customer Service Engineer will be needed. For error messages not covered in this guide, refer to your

Maintenance

Manual.

Perform the following steps to clear a fault message after you have corrected the fault condition:

1. Press CLEAR, then ON LINE to continue printing.

2. If the fault message reappears, turn the printer power off, wait 15

seconds, then turn the printer back on. Run your print job again. If the message does not reappear during printing, no further attention is required. If the fault message reappears, go to step 3.

3. Press ON LINE again and resume printing. If the message does not

appear, no further attention is required. I f the message reappears, cal l your Hewlett-Packard Customer Service Engineer.

Note

Faults indicated by an asterisk (*) prevent further printer operation, and the printer power must be turned off to clear the fault.

Fault Messages

Internal power failure. Contact your Hewlett-Packard Customer Service Engineer.

Controller voltag e fai lure . Co ntact your Hewlett-Packard Cus to me r Service Engineer.

Internal power failure. Contact your Hewlett-Packard Customer Service Engineer.

Host sends data after the printer buffer is full (serial interface). Check your serial host interface parameter settings; if necessary, adjust them so that they match the settings of the attached host.

8.5V PWR FAIL*

15V CTL FAIL*

23.5V CTL FAIL*

48V PWR FAIL*

BUFFER OVERFLOW

Chapter 1 Troubleshooting

Clear jam and reload paper (p age78). If this message recurs, contac t your Hewlett-Packard Customer Service Engineer.

The forms thickness lever is open. Close the forms thickness lever.

Serial framing error (serial interface). Check your serial host interface parameter settings; if necessary, adjust them so that they match the settings of the attached host.

Coil # failed current test at power-up. Record message, clear to continue printing, and contact your Hewlett-Packard Customer Service Engineer.

Printer is out of paper. Load paper.

CLEAR PAPER JAM

CLOSE PLATEN

FRAMING ERROR

HAMMER COIL BAD

LOAD PAPER

Fault Messages

Indicates the printer has unprinted data in the buffer. This can be cleared by printing the data, cancelling the data, or resetting the printer.

Parity error (serial interface). Check your serial host interface parameter settings; if necessary, adjust them so that they match the sett ings of the attached host.

Controller does not detect ribbon drive motor. Contact your HewlettPackard Customer Service Engineer.

Security code of PAL on controller board does not match code of firmware on the controller board. Contact your Hewlett-Packard Customer Service Engineer.

No shuttle movement or shuttle moving at wrong speed. Check for obstruction to shuttle, a twisted ribbon, or forms thickness lever closed too tightly. If fault source is not apparent, contact your Hewlett-Packard Customer Service Engineer.

OFFLINE / DATA IN BUFFER

PARITY ERROR

RIBBON DRIVE

SECURITY CODE VIOLATION

SHUTTLE JAM

Chapter 1 Troubleshooting

Paper stacker has reached ful l capacity . Check amoun t of paper in sta cker and remove paper to continue printing.

Failed motor circuit. Contact your Hewlett-Packard Customer Service Engineer.

Jammed paper, or foreign object, in unit’s travel path.

STACKER FULL

STACKER FAULT*

STACKER JAM

Manuel de référence rapide

Imprimantes De Série De P5000LJ

Conseils d’utilisa tion de v otre Im prima nte

Votre imprimante accomplira des tâches de haute qualité à condition qu'elle fasse l'objet d'un entretien soigneux. Un nettoyage périodique, une manipulation corre cte, e t l'util isation des co nsommables adéqua ts, tels que le papier et les rubans, garantiront des performances optimales.

A chaque intervention sur l'imprimante, rappelez-vous ces notions essentielles :

• Ne serrez pas trop le levier de réglage d'épaisseur du papier.

Une mauvaise fermeture du levier de réglage d'épaisseur du papier est susceptible de provoquer des bourrages papier ainsi que des bourrages du ruban, pouvant entraîner une détérioration du ruban, une impression défect ueu se ou des bavu res .

• N'imprimez pas au-delà de la largeur du papier.

Une impression en dehors de la largeur du papier dégraderait la qualité d'impression et pourrait détériorer la rangée de marteaux.

• Utilisez exclusivement des rubans agréés.

L'utilisation de rubans inadéquats peut générer des traces d'encre, donner une qualité d'impression médiocre, et créer de graves détériorations sur l'imprimante.

A propos du prés ent doc ument

Le présent

Guide de référence rapide

est rédigé en cinq langues (anglais, français, allemand , italien et es pagnol). Choisiss ez cell e qui v ous conce rne et continuez la lecture de ce manuel.

Printronix souhaite que v ou s s oye z pa rfai tem en t à l' ai se lors de l' u t ili sa tio n de l'imprim ante P5000LJ et du présent manuel. Ce dernier a été conçu dans le souci de répondre aux besoins de tous les utilisateurs, que vous soyez novice ou utilisateur chevronné d'imprimantes matricielles par ligne.

Veuillez suivre les directive s de ce manuel ai nsi que cel les décrit es dans le

User’s Guide

afin d'éviter tout dommage corporel ou matériel.

Ce manuel est divisé en quatre chapitres : Procédures-clés d'exploitation. Donne un aperçu du panneau de

commande et décrit les procédures de chargement du papier et du ruban. Configuration. Décrit les procédures d'utilisation du panneau de

commande en vue de la sauvegarde, de la modification et de la suppression des caractéristiques de configuration.

Option empileur motorisé. Donne des instructions en ce qui concerne le

réglage et l'utilisation de l'option Empileur motorisé. Correction d’erreurs. Fournit les instructions nécessaires à la

suppression des bourrages papier, nettoyage de l'imprimante et réparations diverses.

Modéle armoire Modéle console

Conventions

Avertissements, mises en garde et remarques

Affichage des messages

Les messages tels qu'ils apparaissent sur l'imprimante sont représentés dans un cadre.

Avertissement

Conditions susceptibles d’occasionner des dommages corporels ou une

détérioration de l'imprimante.

Mise en garde

Présence d'un risque pouvant entraîner la détérioration de l'imprimante ou du matériel qui s'y rattache.

Remarque

Les remarques vous donne nt des con seils util es conc ernant le fonction nemen t et la maintenance de l’imprimante.

HORS LIGNE CONTROLE CONFIG.

2 Français

Procedures-Cles D’Exploit atio n

Mise so us t e ns io n d e l’ im p rim a n te

Sur les modèles armoire, l'interrupteur d'alimentation est situé sur le côté supérieur gauche.

Avertissement

Avant la mise sous tension de l'imprimante, vérifiez que celle-ci est branchée sur la source d'alimentation appropriée. Pour plus d'informations sur la source d'alimentation correcte, reportez-vous à la section “Choix de l'emplacement” du

Installation Guide.

Modèle armoire Modèle console

Chapter 2 Procedures-Cles D’Exploitation

Sur les modèles cons ole, l'interru pteur d' alim entatio n est s itué da ns le c oin inférieur gauche.

Appuyez sur l'interrupteur Sous tension (|) pour mettre l'imprimante sous tension. Appuyez sur l'interrupteur Hors tension (O) pour mettre l'imprimante hors tension.

A sa mise sous tension, l'imprimante exécute un auto-test. Selon sa configuration, l'imprimante sera en ligne ou hors ligne après le test. A la mise sous tension de l'imprimante, cette dernière exécute un auto-test de mise sous tension. Selon la configuration de l'état de mise sous tension, l'imprimante sera en ligne ou hors ligne après le test. L'état de mise sous tension par défaut est hors ligne. Une fois l'auto-test terminé et le logiciel initialis é avec succès, le message “HORS LIGNE” apparaît sur l'écran d'affichage.

En cas d'erreur au cours de l'auto-test, le voyant d'état clignote et un message d'erreur spécifique apparaît à l'écran (tel que “CHARGER PAPIER”). Dans le même temps, l'alarme sonore retentit, le cas échéant. Reportez-vous à la page 164 pour plus d'informations sur les messages d'erreur.

Utilisation du panne au de comma nde

Le panneau de commande permet d'effectuer les opérations de routine telles que:

• Placer l’imprimante en mode en ligne ou hors ligne

• Avancer ou reculer le papier, et régler le haut de page

• Supprimer les conditions d’erreur

• Configurer l’imprimante

• Exécuter les auto-tests de l'imprimante

HORS LIGNE

Contrôle Config.

CHARGER PAPIER

Utilisation du panneau de commande

Schéma du panneau de commande sur les modèles armoire

Schéma du panneau de commande sur les modèles console

Les modes d'exploitation, l'écran d'affichage des messages, les voyants d'état et les touches du panneau de commande de l'imprimante sont décrits dans les pages suivantes.

Ecran d’affichage des messages

Voyant d'état

VueLF

CONNECTE

REGL LONG P

REGL INTERL

ENTRER

BAS

REGL HT PG

SUIV

PREC

EFFAC

SOULEVEZ LE COUVERCLE DE L’IMPRIMANTE POUR

ACCEDER AUX TOUCHES

EN LIGNE PCL-II

MAJ

HAUT

Régl Int

Régl Ht Pg

Bas

Haut

Régl Long P

Entrer

Effac

Suiv

Préc

AperçuAL

APConn

Ecran d’affichage des messages

Voyant d'état

SHIFT

EN LIGNE PCL-II

Chapter 2 Procedures-Cles D’Exploitation

Modes de fonctionnement

Les trois modes de fonctio nnement de l'im primante so nt décrits ci-des sous :

• Mode En ligne. En mode en ligne, l’imprimante peut recevoir et

imprimer des donné es envoyées pa r le système hôte. En appuyan t sur la touche CONNECTE, l'imprimante bascule du mode hors ligne au mode en ligne. En mode en ligne, le voyant d'état est allumé.

• Mode Hors ligne. En mode hors ligne, vous pouvez effectuer des

commandes opérateur, telles que le chargement du papier et le réglage du haut de page. Vous pouvez égaleme nt parcouri r les men us de configuration de l'imprimante. En appuyant sur la touche CONNECTE, l'imprimante bascule du mode en ligne au mode hors ligne. En mode hors ligne, le voyant d'état est éteint.

• Mode Erreur. Dans ce mode, il existe une condition d’erreur qui doit

être supprimée avant la reprise de l'impression. En mode erreur, le voyant d'état clign ote, l'alar me rete ntit (si confi gurée c omme tel), et un message descriptif de l'erreur s'affiche.

Le mode de fonctionnement courant peut être sélectionné à l'aide des touches du panneau de commande ou être le résultat des opérations de routine telles que la mise sous tension de l'imprimante. Le mode de fonctionnement courant apparaît dans le message affiché.

Utilisation du panneau de commande

Conventions typographiques

Les messages, les touches et les voyants sont représentés tels qu'ils apparaissent sur le pan neau de comm ande. Le s com binais ons de touches sont indiquées avec le signe plus (+). Par exemple, une pression sur

= +

> équivaut à appuyer simultanément sur la touche = et sur la touche >.

Ecran d’affichage des messages

Fonction L'écran affiche les modes de fonctionnement, les options de

menu et les messages d'erreur.

Voyant d'état

Le voyant d'état indique le mode de fonctionnement de l'imprimante de la manière suivante :

• Allumé. Le voyant d'état reste allumé lorsque l'imprimante est en

mode en ligne.

• Eteint. Le voyant d'état est éteint lorsque l'imprimante est en mode

hors ligne.

• Clignotant. Le voyant d'état clignote si une condition d'erreur s'est

produite et si l'imprimante est en mode erreur. L'écran affiche en principe un message d'erreur descriptif de la condition d'erreur.

Chapter 2 Procedures-Cles D’Exploitation

100

CONNECTE

Modèle armoire:

Modèle console:

Fonction Cette touche permet de basculer l'imprimante entre l'état en

ligne et hors ligne.

Action Pour mettre l'imprimante en mod e en lign e, appuy ez une foi s

sur la touche. Le voyant d'état reste allumé. Pour mettre l'imprimante en mode hors ligne, appuyez une

fois sur la touche. Le voyant d'état s'éteint.

Résultat Lorsque l'imprimante est en mode en ligne, elle est prête à

recevoir des données et des instructions de commande du système hôte, et elle imprime les données immédiatement.

Lorsque l'imprimante est en mode hors ligne, la tâche d'impression s'arrête une fois imprimée la ligne en cours. La communicat ion avec le système hôte s'arrête, et vous pouvez effectuer les commandes opérateur, telles que le réglage du haut de page ou la configuration de l'imprimante.

Printronix P5000, P5000LJ Series Quick Reference Manual

Specifications and Main Features

Frequently Asked Questions

User Manual