TECHNICAL INFORMATION
25
4.2 TROUBLESHOOTING
PreSonus will only provide support for issues directly related to your M onitor Station Remote.
PreSonus does not provide support for issues regarding operating systems or additional
hardware & software. I t may be necessary to contact the computer, oper ating system and/or
software manufac tur er to obtain additional technical support.
For technical assistance, visit our Web site at www.PreSonus.com
, call us at 225.216.7887
.
Before contacting technical support for your Monitor Station Re mote, please try the follow ing:
1) Check our Web site at www.PreSonus.com
for possible updates to your FireStudio,
Monitor Station Remote and FireStudio Control Console so ftw are.
2) Disconnect and re connect your Monitor Station Remote.
3) Check your Ethernet cable and/or try a dif fer ent Ethernet cable.
When contacting technical support, please have the following infor mation at hand:
¾ What Operat ing System and version (ex; Mac OS X 10.4.7) you are running.
¾ The Firmware, FPGA and Software Version number of your FireStudio and FireStudio
Control Console
(from the FireStudio Control Console Hardware Settings).
¾ Your Monitor Station Remot e serial number
(located on the bottom of your unit)
.
4.2.1 Software and Firmware Updates
PreSonus may periodically release updates to enhance your Monitor Station Remote and
FireStudio functionality. Please check our Web site, www.PreSonus.com
, regularly for
software, firmware & information updates and for technical s upport.