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G3000
User Manual
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Postek G2000, G3000, G6000 User Manual

G2000/G3000/G6000 Industrial User’s Manual
FCC Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Trademarks
ARM is a registered trademark of Advanced RISC Machines Ltd. Centronics is a registered trademark of Centronics Data Computer Corporation. Microsoft, Windows are registered trademarks of Microsoft Corporation. POSTEK is a registered trademark of Postek Electronics Co., Ltd.
Copyright
© 2013-2015 by Postek Electronics Co., Ltd. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of Postek. No patent liability is assumed, with respect to the use of the information contained herein.
G2000/G3000/G6000 Industrial Label Printer User’s Manual
3rd edition January 2015
Disclaimer
This manual has been validated and reviewed for accuracy. The instructions and descriptions it contains are accurate for the Postek G Series Industrial label printe r at the time of this manual’s distribution. However, succeeding printers and manuals are subject to change without notice. Postek assumes no liability for damages incurred directly or indirectly from errors, omissions or discrepancies between the printer and this manual.
Although this manual describes and details many issues which could possibly occur, the manufacturer cannot warrant against unpredictable conditions during the printing process. For problems such as the printer not working, lost or unclear print content, etc., the manufacturer and resellers are responsible for correcting these issues (according to Postek Printer Warranty Clauses). In no event shall the manufacturer or the resellers involved be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising from the use of, the results of use or inability to use this product, even if the manufacturer has been advised of the possibility of such damages.
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G2000/G3000/G6000 Industrial User’s Manual
Important Safety Instructions
♦ Only qualified and trained service technicians should attempt to repair the printer. ♦ Do not place the printer on or near a heat source. ♦ Be sure that the output of the power adapter is 24VDC and your power source matches the rating listed on the power
adapter. Be certain your power source is grounded.
♦ To avoid getting an electric shock, do not use a worn or damaged power cord. If the power cord becomes damaged or
frayed, replace it immediately.
♦ Do not insert anything into the ventilation slots or openings on the printer. ♦ The printer and power adapter should never be operated in a location where either one can get wet. Personal injury may
result.
♦ The printhead becomes hot while printing. To protect from damaging the printhead and risk of personal injury, avoid
touching the printhead.
♦ To get increased printhead longevity and higher quality printouts, always use approved labels, tags and thermal transfer
ribbons. Approved supplies can be ordered from your Postek authorized reseller.
♦ Static electricity that accumulates on the surface of the human body or other surfaces can damage or destroy the
printhead or electronic components in this device. DO NOT touch the printhead or the electronic components with bare hands.
♦ Place the printer on a flat, firm, solid surface. ♦ Never jam or block the air vents, or operate in a high temperature environment. ♦ Turn off the power when not in use for extended periods. ♦ Follow all recommendations and setup instructions included in this manual.
Warnings:
This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures (see FCC Notice).
Static electricity that accumulates on the surface of the human body or other objects can damage the print head or electronic components in the G2000/G3000/G6000 printers. Observe proper electrostatic safety precautions when handling.
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G2000/G3000/G6000 Industrial User’s Manual
Table of Contents
Preface ............................................................................................................................................................... 1
Important Notice, Read Me First .................................................................................................................... 1
Chapter 1: Introduction ................................................................................................................................... 2
Printer Specifications .......................................................................................................................................................... 2
Specifications for Power Adapter ....................................................................................................................................... 3
Contents of Box .................................................................................................................................................................. 3
Chapter 2: Setup and Use ................................................................................................................................ 5
Setting up the Printer .......................................................................................................................................................... 5
Main Parts and Features ...................................................................................................................................................... 5
Connecting the Printer ........................................................................................................................................................ 8
Power Connection ....................................................................................................................................................... 8
Interface Connection ................................................................................................................................................... 8
Loading the Ribbon ............................................................................................................................................................ 9
Loading the Media ............................................................................................................................................................ 15
Standard Mode .......................................................................................................................................................... 15
Cutting Mode .................................................................................................................................................................... 20
Adjusting the Position of Media Sensor ........................................................................................................................... 22
Chapter 3: Operations and Settings.............................................................................................................. 25
Operation Basics ............................................................................................................................................................... 25
Power Switch ............................................................................................................................................................ 25
The Front Panel ......................................................................................................................................................... 25
Advanced Functions ................................................................................................................................................. 26
LCD Panel Operation ................................................................................................................................................ 27
Windows Driver and Label Software ................................................................................................................................ 29
Chapter 4: Maintenance ................................................................................................................................ 30
Cleaning the Printhead ...................................................................................................................................................... 30
Cleaning the Platen Roller ................................................................................................................................................ 31
Cleaning the Printer Interior ............................................................................................................................................. 31
Chapter 5: Troubleshooting ........................................................................................................................... 32
Error Indications ............................................................................................................................................................... 32
Miscellaneous ................................................................................................................................................................... 33
Vertical Blank Lines Appear ..................................................................................................................................... 33
Printer Timeout Error Message ................................................................................................................................. 33
Data Sent but Not Printing ........................................................................................................................................ 33
Poor Printing Quality ................................................................................................................................................ 34
Recovery ................................................................................................................................................................... 34
Appendix A: Interface Specifications ........................................................................................................... 35
Appendix B: ASCII Table .............................................................................................................................. 37
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G2000/G3000/G6000 Industrial User’s Manual Preface

Preface

The G Series Industrial printer is designed to provide industrial strength thermal printing in a small footprint. POSTEK G2000/G3000/G6000 barcode label printers represent a new generation of printing equipment featuring high performance capability with multiple functions. This printer stands out with its new and cutting edge technologies. Carefully designed, the G Series Industrial model is rugged, durable and easily operated and maintained. The 32-bit embedded ARM CPU and high-tech system platform delivers the highest quality possible.
This manual explains how to set up and begin using your G Series Industrial printer. It also provides detailed information on configuring your printer, basic operations, care and troubleshooting.
Please read this manual carefully before using the G Series Industrial printer.

Important Notice, Read Me First

The thermal printhead can be easily damaged due to its precision construction. A printhead damaged by misuse is not covered under the terms of the warranty. To ensure longevity of the printhead, please note the following:
1. DO NOT scrape or use tools that might damage the printhead surface.
2. To protect from corroding the printhead, DO NOT touch the printhead with bare hands.
3. DO NOT use thermal paper or thermal transfer ribbons which contain Na, K or Cl.
4. Keep printhead from any form of liquid or dampness.
5. Only use a cotton swab dipped in anhydrous isopropyl alcohol to clean the printhead.
6. Always use high-quality consumables:
• When the printhead module is closed, pressure is placed directly onto the printhead; dirt such as paper scraps, sand,
dust and glue can scrape or damage the printhead.
• The TPH is also easily damaged by static electricity, which may be generated by poor quality ribbons.
7. Always inspect consumables for high quality before purchasing.
Note: The G Series printer functions under Direct Thermal or Thermal Transfer print methods. Thermal Transfer is set as the factory default (requires ribbon for printing). However, if you need to print on Direct Thermal materials (ribbon is not required), please contact your printer supplier or service provider to reduce the printhead pressure. This can protect your printhead from early performance deterioration due to direct contact with the thermal media. Any physical printhead damage caused by direct thermal printing is not covered under warranty.
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G2000/G3000/G6000 Industrial User’s Manual Chapter 1: Introduction
Memory
8 MB Flash ROM, 16 MB SDRAM
Supply roll: OD 6″ (152 mm) max., ID 1″ (25.4 mm) min.
1D Barcode : Code 39, Code 93, Code 128/subset A,B,C, Codabar, Interleave 2 of 5, UPC A/E 2
Media sensors
Reflective (Adjustable) / Transmissive
Interfaces
RS-232 Serial, USB2.0, 10/100M Ethernet, and USB HOST
and Media Guide

Chapter 1: Introduction

Printer Specifications

Model G2000 G3000 G6000
Printing method Direct Thermal & Thermal Transfer Printing resolution 203 dpi (8 dots/mm) 300 dpi (11.8 dots/mm) 600 dpi (23.6 dots/mm) Max printing speed 6ips (76.2 mm/s) 6ips (76.2 mm/s) 3ips (76.2 mm/s) Max printing width 4.25″ (108 mm) 4.17″ (106 mm) 4.16″ (105.6 mm) Max printing length 157″ (4000 mm) 40″ (1016 mm)
Media Roll-feed, die-cut, continuous, fan-fold, tags, tickets in plain paper or thermal paper
Width: 4.3″（110 mm）max., 0.98″（25 mm）min.
Thickness 0.003″~ 0.008″ (0.08 ~ 0.20 mm), including liner Ribbon W ax, Wax/Resin, Resin
Ribbon roll: OD 2.75″ (70 mm) max., ID 1″ (25.4 mm) core Max width: 4.3″ (110 mm); Max length: 984.25’ (300 m), Ink side: Out
Fonts Five built-in ASCII fonts, downloadable truetype fonts. Bar Code types
and 5 add-on, EAN-13/8/128, UCC-128, etc. 2D Barcode : MaxiCode, PDF417, Data Matrix, QR, etc.
LCD Display Four lines dot matrix LCD Power rating* 24 VDC, 4.0 A Weight 7.72lbs (3.5 kgs) Dimensions W 10.07″ x D 12.95″ x H 7.8″ (W 256 x D 329 x H 200 mm) Operation environment
Storage environment
Optional items External Rewinder, External Media Stand, Rotary Cutter, Centronics Parallel
*
Power for the G6000 Industrial barcode label printer is provided via an external power adaptor.
**Some optional items may require mini mum quantities and/or factory inst allation. Pleas e contact a Postek sales represen tative for complete details.
Temperature: 32° F ~ +104° F (0° C ~ 40° C) Relative humidity: 5% - 85% non condensing
Temperature: -40° F ~ +140° F (-40° C ~ 60° C) Relative humidity: 5% - 85% non condensing
Adapter
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G2000/G3000/G6000 Industrial User’s Manual Chapter 1: Introduction

Specifications for Power Adapter

Input Output Environment
AC 100~240 V, 50~60 Hz DC 24 V, 4.0 A 0° C ~ 40° C

Contents of Box

Inspect the shipping carton(s) for possible shipping damage, if damage is discovered, notify the shipping company to report the nature and extent of the damage.
Please check the items according to the Packing List. If there are any items missing, notify your authorized reseller.
Packing List (see Figure 1)
G Series Industrial Printer 1 pc Power Adapter 1 pc USB interface cable 1 pc Media Spindle 1 pc Media Roll Guides 2 pcs Media Core Adapters 2 pcs Ribbon Spindles 2 pcs Sample Media Roll 1 pc Sample Ribbon 1 pc Quick Start Guide 1 pc *CD-ROM pack 1 pc
*Note: CD-ROM pack includes the printer driver, label software, G2000/G3000/G6000 Industrial User’s Manual and the Programming Manual.
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G2000/G3000/G6000 Industrial User’s Manual Chapter 1: Introduction
Ribbon Spindles
Printer
Power Adapter
Media Spindle
Media Core Adapters
Media
Sample Ribbon
Sample Media
CD-Rom
Quick Start Guide
USB Cable
Roll Guides
Figure 1: Printer and Accessories
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G2000/G3000/G6000 Industrial User’s Manual Chapter 2: Setup and Use
2. FEED/Calibration Button
6. RIBBON Indicator
10. Top Cover
3
1
2
4
5 6 8 7 11
10
9

Chapter 2: Setup and Use

Setting up the Pri nt er

Before setting up the printer consider the following:
1. Make sure there is adequate space around the printer for loading consumables and proper ventilation.
2. Make sure the printer is close to the host so the interface cable is easily accessible at either end.

Main Parts and Features

Figure 2
1. PAUSE/Self-test Button 5. MEDIA Indicator 9. Bottom Case
3. CANCEL/Reset Button 7. Media Exit Path 11. Left Cover
4. READY Indicator 8. Cover Handle
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G2000/G3000/G6000 Industrial User’s Manual Chapter 2: Setup and Use
4. Transmissive Sensor
5. Reflective Sensor
6. TPH Release Lever
10. Media Compartment
11. Guide Wheel
12. Platen Roller
2
1
3
4
12
6 7 8
9
10
11
5
Figure 3
1. Printhead Module 2. Printhead Bracket 3. Printhead
7. Media Guide 8. Ribbon Loading Knob 9. Ribbon Supply Spindle
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G2000/G3000/G6000 Industrial User’s Manual Chapter 2: Setup and Use
4. Ethernet
5. DC IN Port
6. Centronics Parallel (*optional)
1 2 3 4 5
6*
1. RS232 Serial Port 2. USB 2.0 Port 3. USB Host
Figure 4
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G2000/G3000/G6000 Industrial User’s Manual Chapter 2: Setup and Use

Connecting the Printer

Power Connection

Warnings:
(1) Do not use the printer near liquids or corrosive chemicals. (2) Using the wrong power adapter may cause damage to your printer. Postek assumes no liability for any damage in
such cases. The power rating for the printer is 24VDC.
1. Make sure the printer is switched OFF.
2. Connect the power cord to the Power Adapter.
3. Connect the Power Adapter’s DC output plug to the DC IN port on the back of the printer.
4. Plug the power cord into a live wall outlet.

Interface Connection

The G Series Industrial supports RS-232 Serial, USB 2.0, Ethernet and Centronics Parallel (optional) interface connections.
Note: When connecting the G Series Industrial printer to a computer via the USB interface cable, make sure to utilize the same USB port used during the driver installation process, which enables the printer to retrieve needed commands or data from the PC. If the same USB port is not available or not known, then in the printer’s Properties Dialogue Box, under the Ports tab, ensure the current port location is checked.
To connect:
1. Make sure the printer is powered OFF.
2. The printer will identify the communication port automatically.
Notes:
a. The default values of printer port can be obtained from the self-test report. (See Chapter 2: Operation Basics/
Advanced Functions/ Self Test)
b. Cable configurations for Serial (RS-232C) interface and parallel (Centronics) is found in Appendix A of this
guide.
c. Please take the following measures to reduce cable noise.
- Restrict the length of the interface cable to less than 6′ (1.83 M) if possible.
- Keep the interface cable separate from power cords.
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G2000/G3000/G6000 Industrial User’s Manual Chapter 2: Setup and Use

Loading the Ribbon

Warnings:
(1) Load ribbon only when using the thermal transfer printing method. Remove any ribbon that may be loaded when
using the direct thermal printing method.
(2) When using a ribbon roll with a width less than 110 mm, please place the ribbon roll in the middle of the Ribbon
Spindle corresponding to the symmetry symbol (→|←).
(3) Make sure the ink side of the ribbon faces outwards. Always make sure the ink side of the ribbon faces the media
and not the printhead.
To install the ribbon:
1. Lift the top cover and push down the Printhead Release Lever to release the Printhead Module (see Figure 5-1).
2. Lift the Printhead Module to expose the Ribbon Supply Spindle (see Figure 5-2).
3. Unwrap the ribbon pack and separate the ribbon roll and the core.
4. Slide the ribbon onto one of the Ribbon Spindles and place the core onto the other spindle (see Figure 5-3).
5. Load the Ribbon Spindle into the printer and route the ribbon through the Printhead Module (see Figure 5-4).
6. Wrap the end of the ribbon around the core (see Figure 5-5).
7. Load the core into the Ribbon Take-Up area (see Figure 5-6).
8. Turn the left Guide Wheel to ensure the ribbon is tight and smooth.
9. Close the Printhead Module and press down until it locks into place.
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