Polycom VSX User Manual

Download

product pic here

Administrator’s Guide

for the VSX Series

May, 2006 Edition

3725-20235-010/A

VSX Version 8.5

Version 8.5

Trademark Information

Polycom®, the Polycom logo design, SoundStation®, SoundStation VTX 1000®, ViaVideo®, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™, Pro-Motion™,

QSX™, ReadiManager™, Siren™, StereoSurround™, V

IU™, Visual Concert™, VS4000™, and VSX™ are

trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of their respective owners.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.

Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.

As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

About This Guide

The Administrator’s Guide for the VSX Series is for administrators who need to configure, customize, manage, and troubleshoot VSX™ systems. The guide covers the VSX 3000, VSX 3000A, VSX 5000, VSX 6000, VSX 6000A, VSX 7000, VSX 7000s, VSX 7000e, and VSX 8000 systems.

The following related documents for VSX systems are available at

www.polycom.com/videodocumentation:

• Setting Up the System, which describes how to set up the hardware

• Getting Started Guide for the VSX Series, which describes how to perform

video conferencing tasks

• Setup Sheets for your optional hardware

• Release Notes

• Integrator’s Reference Manual for the VSX Series, which provides cable

information and API command descriptions

For support or service, please contact your Polycom® distributor or go to Polycom Support at www.polycom.com/support.

Polycom recommends that you record the serial number and option key of your VSX system here for future reference. The serial number for the system is printed on the unit.

System Serial Number: ____________________________________________

Option Key: ____________________________________________________

iii

Administrator’s Guide for the VSX Series

1 Introducing the VSX Series . . . . . . . . . . . . . . . . . . . . . . . . 1-1

VSX Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

VSX 3000 and VSX 3000A Desktop Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

VSX 5000 Set-top System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

VSX 6000 and VSX 6000A Set-top Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

VSX 7000 and VSX 7000s Set-top Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

VSX 7000e Component System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

VSX 8000 Component System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Breakthrough Video Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Industry-Leading Audio Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Rich Conference Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Enhanced User Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

Easy Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Remote Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

2 Setting Up Your System Hardware . . . . . . . . . . . . . . . . . . . 2-1

System Back Panel Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

VSX 3000 and VSX 3000A Connector Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

VSX 5000 Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

VSX 6000 Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

VSX 6000A Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

VSX 7000 Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

VSX 7000s Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

VSX 7000e Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

VSX 8000 Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Positioning the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Positioning Desktop Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Positioning Set-top Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Positioning Component Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

Connecting to the LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

Connecting to Other Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

Connecting Desktop Systems to the ISDN BRI Network . . . . . . . . . . . . . . . . . . . . . . . . 2-13

Connecting Set-top and Component Systems to ISDN or Other Networks . . . . . . . . 2-14

Administrator’s Guide for the VSX Series

Connecting Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15

Connecting Document Cameras to Desktop Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15

Connecting Cameras to Set-top Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15

Connecting Cameras to Component Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15

Using a Desktop System as the Monitor for a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

Connecting Monitors and Projectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Connecting Monitors to Set-Top Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Additional TV Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

VGA Monitor or Projector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

Connecting Monitors to Component Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

Additional TV Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

VGA Monitor or Projector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

Connecting Microphones or a SoundStation VTX 1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19

About Polycom Microphones and the SoundStation VTX 1000 . . . . . . . . . . . . . . . . . . 2-19

Connecting Polycom Microphones to Set-Top or Component Systems . . . . . . . . . . . . 2-20

Placing Polycom Microphones to Send Stereo from Your Site . . . . . . . . . . . . . . . . . . . 2-22

Connecting a SoundStation VTX 1000 to a Set-top or Component System . . . . . . . . . 2-24

Placing a SoundStation VTX 1000 Phone to Send Stereo from Your Site . . . . . . . . . . . 2-25

Connecting Powered Microphones or a Mixer to a VSX 8000

Component System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26

Connecting Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26

Connecting Speakers or Headphones to Desktop Systems . . . . . . . . . . . . . . . . . . . . . . 2-26

Connecting Speakers to Set-top Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26

Connecting Speakers to Component Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26

Placing Speakers to Play Stereo from Far Sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27

Connecting Content Sharing Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28

Connecting VCR/DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28

Connecting a Visual Concert VSX to Set-top Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29

Connecting an ImageShare II to Component Systems . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31

Connecting Computers to Component Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31

Connecting Control and Accessibility Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32

Connecting Closed Captioning Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32

Connecting Touch-Panel Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32

Connecting IR Sensors to VSX 8000 Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33

Powering On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33

Powering On the VSX 3000 or VSX 3000A Desktop System . . . . . . . . . . . . . . . . . . . . . 2-33

Powering On Set-top and Component Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-34

3 Configuring Network Use . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Getting the Network Ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Network Connectivity Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Configuring with the Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Configuring LAN Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Configuring IP Network Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Specifying H.323 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Configuring the System to Use a Gatekeeper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Configuring Integration with Avaya Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Contents

Configuring the System to Use a Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Specifying SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Integration with Microsoft Live Communications Server (LCS) . . . . . . . . . . . . . . 3-13

Adding and Removing Microsoft LCS Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Specifying Quality of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Configuring the System for Use with a Firewall or NAT . . . . . . . . . . . . . . . . . . . . . . . . 3-16

H.460 NAT Firewall Traversal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

Configuring ISDN Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

Configuring the BRI Network Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

Configuring the PRI Network Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

Configuring the Serial V.35/RS-449/RS-530 Network Interface . . . . . . . . . . . . . . . . . . 3-24

Configuring Telephony with the SoundStation VTX 1000 . . . . . . . . . . . . . . . . . . . . . . . 3-27

Configuring Call Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28

Configuring Dialing Order Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30

Configuring the Global Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31

Configuring the Directory Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31

Setting the Dialing Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32

Placing a Test Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33

Checking System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33

Keeping your Software Current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34

4 Customizing the VSX System . . . . . . . . . . . . . . . . . . . . . . . 4-1

Designing Video Behaviors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Configuring Camera Settings and Video Quality Options . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Configuring Automatic Camera Tracking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Configuring Camera Presets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Configuring Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Using Dual Monitor Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Adjusting the Monitor’s Color Balance, Sharpness, and Brightness . . . . . . . . . . . 4-12

Preventing Monitor Burn-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

Configuring Content Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

Configuring Content Display with People+Content IP . . . . . . . . . . . . . . . . . . . . . 4-14

Configuring Content Display with a Visual Concert VSX or ImageShare II . . . . 4-16

Configuring VCR/DVD Player Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18

Playing a Videotape or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18

Recording a Call to Videotape or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18

Designing Audio Behaviors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20

Configuring General Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20

Configuring StereoSurround Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25

Configuring VSX Systems for a Polycom Vortex Mixer . . . . . . . . . . . . . . . . . . . . . . . . . 4-26

Configuring Microphones Connected to Audio Inputs . . . . . . . . . . . . . . . . . . . . . . . . . 4-27

Configuring Microphones Connected to Balanced Audio Inputs on a

VSX 8000 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28

Configuring RS-232 Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29

Configuring for Use with a Touch Panel Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29

Configuring for Use with a Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30

Designing the User Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31

Managing User Access to Settings and Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31

vii

Administrator’s Guide for the VSX Series

Setting the Room and Remote Access Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32

Screens that Require the Room Password for Access . . . . . . . . . . . . . . . . . . . . . . . 4-33

Letting Users Customize the Workspace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33

Limiting What Users Can Do With the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34

Using the System for Specialized Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34

Setting Passwords and Security Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35

Using Security Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-36

Enabling AES Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-37

Configuring Call Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-38

Setting the Call Answering Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-39

Configuring Multipoint Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-40

Entering a Multipoint Option Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-40

Configuring Multipoint Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-41

Multipoint Viewing Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-42

Configuring with PathNavigator’s Conference on Demand Feature . . . . . . . . . . 4-42

Including More Than Three Other Sites in a Cascaded Call . . . . . . . . . . . . . . . . . 4-43

Configuring Directory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-44

Setting Date, Time, and Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-45

Customizing the Workspace Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-47

Designing the Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-47

Displaying Contacts on the Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-50

Adding Marquee Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-50

Adding Screen Saver Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-51

Adding a Screen Saver News Feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-51

Adding a Screen Saver Logo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-52

Changing System Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-53

Customizing Camera Names and Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-53

Using Customized Camera Names and Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-54

Setting Ring Tones and Alert Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-54

Configuring Remote Control Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-55

Configuring Streaming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-56

Configuring Closed Captioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-58

Audio Options for Closed Captioners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-58

Providing Closed Captions for Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-59

Via a Dial-Up Connection to the Systems’ RS-232 Serial Port . . . . . . . . . . . . . . . . 4-59

Via the System’s Serial RS-232 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-60

Via VSX Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-60

Via a Telnet Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-61

Helping Users Get Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-62

viii

5 Managing the System Remotely . . . . . . . . . . . . . . . . . . . . . 5-1

Using VSX Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Accessing VSX Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Monitoring a Room or Call with VSX Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Creating a Localized System Name with VSX Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Implementing Basic Mode with VSX Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Managing System Profiles with VSX Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Managing Directories with VSX Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Configuring Global Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Contents

Viewing the Management Servers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Requiring an Account Number for Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Adding My Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

Requesting Technical Support from the Global Management System Administrator . 5-9

Setting Up SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10

Downloading MIBs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10

Configuring for SNMP Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11

6 System Usage and Statistics . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Call Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Call Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Call Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Content Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Recent Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Call Detail Report (CDR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Information in the CDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Call Detail Report Archives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

7 Diagnostics and General Troubleshooting . . . . . . . . . . . . . 7-1

Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

System Screens Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Diagnostic Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

General Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8

Power and Start-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9

Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10

Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11

Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13

Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-17

Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-21

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-23

Error Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-29

System Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-30

Network Interface Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-31

How to Contact Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-32

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix-1

Video Source Output Examples for Multiple Monitors . . . . . . . . . . . . . . . . . . . . . . Appendix-1

Multipoint Dialing Speed Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix-7

Port Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix-8

Actions that Cause the System to Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix-10

Q.850 Cause Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix-11

PathNavigator Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix-16

Administrator’s Guide for the VSX Series

Regulatory Notices . . . . . . . . . . . . . . . . . Regulatory Notices-1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index-1

Introducing the VSX Series

Your Polycom video conferencing system is a state-of-the-art visual

collaboration tool. With crisp, clean video and crystal-clear sound, VSX

systems provide natural video conferencing interaction through the most

advanced video communications technology.

VSX Models

This section describes the standard components that come with the VSX Series

systems. For technical specifications and detailed descriptions of features

available for VSX models, please refer to the product literature available at

www.polycom.com. Models with additional options are also available. For

more information, please contact your Polycom distributor.

This guide covers instructions for the following models.

VSX set-top systems VSX component systems VSX desktop systems

1 - 1

Administrator’s Guide for the VSX Series

VSX 3000 and VSX 3000A Desktop Systems

Two models of VSX 3000 and VSX 3000A are available — IP only, and IP with ISDN.

Name Component Description

VSX 3000 VSX 3000A

Remote Control The remote control is designed to make it easy to

LAN cable Connect the system to the IP network with the LAN

BRI cables

(ISDN model)

VGA cable Save space in your office by using the VGA cable

Power supply The power supply connects power to the system.

The VSX 3000 and VSX 3000A systems deliver high-quality, video communication in an all-in-one appliance that includes the camera, LCD screen, speakers, and microphone.

set up and operate the system — color-coded buttons correspond to system features.

cable.

Connect the system to the ISDN with the BRI cables.

to connect your computer to the system’s 17” high-resolution XGA display.

Documentation • Read Me First

• Setting Up the VSX 3000 System or Setting Up

the VSX 3000A System

• VSX documentation CD

1 - 2

Introducing the VSX Series

VSX 5000 Set-top System

The VSX 5000 system includes the following components.

Name Component Description

VSX 5000 The VSX 5000 is a compact, entry-level system

with an all-electronic, built-in camera.

Microphone The microphone provides audio input to the

system.

Remote Control The remote control is designed to make it easy to

set up and operate the system — color-coded buttons correspond to system features.

LAN cable Connect the system to the IP network with the LAN

cable.

Combination audio/video cable

Conference link cable

Hardware kit The hardware kit includes:

Power supply The power supply and power cable connects

Documentation • Read Me First

Connect a monitor with the combination audio/video cable.

Connect the microphone or the optional Visual Concert™ VSX data collaboration unit with the conference link cable.

• Reusable cable ties

• Cable tie mounts

• Disks of hook-and-loop material

• Vinyl feet

• Batteries for the remote control

power to the system.

• Setting Up the VSX 5000 System

• VSX Documentation Library on CD

1 - 3

Administrator’s Guide for the VSX Series

VSX 6000 and VSX 6000A Set-top Systems

The VSX 6000 and VSX 6000A systems include the following components.

Name Component Description

VSX 6000 VSX 6000A

Microphone The microphone provides audio input to the

Remote Control The remote control is designed to make it easy to

LAN cable Connect the system to the IP network with the LAN

Combination audio/video cable

Conference link cable

Hardware kit The hardware kit includes:

The VSX 6000 and VSX 6000A systems are entry-level video conferencing systems for IP and SIP networks only.

system.

set up and operate the system — color-coded buttons correspond to system features.

cable.

Connect a monitor with the combination audio/video cable.

Connect the microphone or the optional Visual Concert VSX data collaboration unit with the conference link cable.

• Reusable cable ties

• Cable tie mounts

• Disks of hook-and-loop material

• Vinyl feet

• Batteries for the remote control

Power supply The power supply and power cable connects

power to the system.

Documentation • Read Me First

• Setting Up the VSX 6000 System

• VSX Documentation Library on CD

1 - 4

VSX 7000 and VSX 7000s Set-top Systems

The VSX 7000 and VSX 7000s systems include the following components.

Name Component Description

Introducing the VSX Series

VSX 7000 VSX 7000s

Subwoofer and power

Microphone The microphone provides audio input to the

Remote Control The remote control is designed to make it easy to

LAN cable Connect the system to the IP network with the LAN

S-Video cable Connect a monitor with the S-video cable.

The VSX 7000 and VSX 7000s systems provide cutting-edge video conferencing technology for IP and other networks.

The subwoofer provides additional depth to the sound, creating a high-quality sonic space comparable to a home theater system.

system.

set up and operate the system — color-coded buttons correspond to system features.

cable.

Conference link cable

Hardware kit The hardware kit includes:

Documentation • Read Me First

Connect the microphone or the optional Visual Concert VSX data collaboration unit with the conference link cable.

• Reusable cable ties

• Cable tie mounts

• Disks of hook-and-loop material

• Vinyl feet

• Batteries for the remote control

• Setting Up the VSX 7000 System

• VSX Documentation Library on CD

1 - 5

Administrator’s Guide for the VSX Series

VSX 7000e Component System

The VSX 7000e includes the following components.

Name Component Description

VSX 7000e The VSX 7000e is a video component system for

medium-sized conferencing rooms.

S-Video cables Connect monitors and third-party cameras with the

S-video cables.

Audio cable Connect the system’s audio output to the monitor

or to an external audio system.

LAN cable Connect the system to the IP network with the LAN

cable.

Telephone cable Connect the system to a telephone line.

Power cord Connect the system to a power source.

Remote Control The remote control is designed to make it easy to

set up and operate the system — color-coded buttons correspond to system features.

Hardware kit The hardware kit includes:

• Reusable cable ties

• Cable tie mounts

• Disks of hook-and-loop material

• Vinyl feet

• Batteries for the remote control

Rack-mount brackets and screws

Attach the brackets to the system if you need to mount it in a rack.

1 - 6

Name Component Description

Introducing the VSX Series

Adapters Use the composite video adapters with VCR

Composite video adapters

Null-modem adapters

cables.

Use the null-modem adapters with a serial cable when connecting the VSX 7000e system to a modem for closed captioning.

Use the DB-15 to DB-9 adapter to connect a camera control cable to one of the VSX 7000e system’s RS-232 ports.

DB-15 to DB-9 adapter

Documentation • Read Me First

• Setting Up the VSX 7000e System

• VSX Documentation Library on CD

1 - 7

Administrator’s Guide for the VSX Series

VSX 8000 Component System

The VSX 8000 system includes the following components.

Name Component Description

VSX 8000 The VSX 8000 system is a compact component

system for custom integration.

S-Video cable Connect a monitor with the S-video cable.

S-Video adapters Use with standard S-video cables to connect the

main camera and alternate main monitor to the system’s BNC connectors.

Audio cable Connect the system’s audio output to the monitor

or to an external audio system.

LAN cable Connect the system to the IP network with the LAN

cable.

Telephone cable Connect the system to a telephone line.

Power cord Connect the system to a power source.

Remote Control The remote control is designed to make it easy to

set up and operate the system — color-coded buttons correspond to system features.

Hardware kit The hardware kit includes:

• Reusable cable ties

• Cable tie mounts

• Disks of hook-and-loop material

• Vinyl feet

• Batteries for the remote control

Rack-mount brackets and screws

Attach the brackets to the system if you need to mount it in a rack.

1 - 8

Name Component Description

Introducing the VSX Series

Adapters Use the composite video adapters with VCR

Documentation • Read Me First

Composite video adapters

DB-15 to DB-9 adapter

Null-modem adapter

Spring c age connectors

cables.

The spring cage (Phoenix) connectors fit the balanced audio inputs and outputs and infrared sensor connectors on the system, and allow you to re-terminate cables if necessary.

Use the null-modem adapter with a serial cable when connecting the VSX 8000 system to a modem for closed captioning.

Use the DB-15 to DB-9 adapter to connect a camera control cable to one of the RS-232 ports, or to connect a camera other than the PowerCam™ to the main camera input.

• Setting Up the VSX 8000 System

• VSX Documentation Library on CD

Key Features

Breakthrough Video Quality

• Best for low bandwidth calls — The H.264 standard provides consistent,

high quality video at data rates up to 768kbps.

• Best for high bandwidth calls — Polycom’s own standards-based

Pro-Motion™ H.263 50/60 fields per second video provides television-like quality for all VSX systems. In addition, the VSX 8000 supports Pro-Motion H.264 for the highest quality video available at date rates from 256kbps to 2Mbps.

• Adjustable bandwidth for content — The call quality preference can be

set to Content (90% content, 10% people), People (10% content, 90% people), or Both (50% content, 50% people).

1 - 9

Administrator’s Guide for the VSX Series

Industry-Leading Audio Quality

• Polycom StereoSurround™ — StereoSurround is standard in VSX

systems. This feature enhances intelligibility by giving conference participants a better spatial understanding of far site rooms.

• Integrated voice and video solution — Integrate the Polycom Vortex®

audio mixer with VSX set-top or component systems for custom-designed integrated room audio systems that ensure the highest quality audio in all VSX system video calls.

Rich Conference Experience

• Integrated video system and conference phone — Get the most out of

your conference room equipment by integrating your VSX video conferencing system with the SoundStation VTX 1000® conference phone.

• High resolution content sharing — Conference participants can share

content easily from their computers with the Visual Concert™ VSX for set-top systems, and the ImageShare™ II device for component systems. People+Content™ IP, a software application, can also be used for sharing content on any VSX system.

• Document camera and VCR/DVD as a content source — Specify a

document camera or VCR/DVD as a content source. In a dual monitor configuration, the speaker will be on one monitor and the document camera or VCR/DVD image will be on the second monitor.

• See more with single-monitor systems — Use Dual Monitor Emulation

(split-screen viewing) to see near-site people, far-site people, and content on one monitor. Dual Monitor Emulation was designed for 16x9 displays, but it can be used with standard 4x3 displays effectively.

• Single monitor VGA for VSX 5000, VSX 6000A, VSX 7000s, VSX 7000e, or VSX 8000 — Connect a VGA monitor or projector as your primary

display device.

• Automatic camera tracking — Configure VSX systems with a Polycom PowerCam™ Plus to track to the speaker’s voice or to camera presets.

• Multipoint capabilities — VSX 3000, VSX 3000A, VSX 7000, VSX 7000s, and VSX 7000e systems with an internal MCU can host multipoint calls that include up to four video sites, plus one audio site. The VSX 8000 provides multipoint support for calls that include up to six video sites, plus one audio site.

1 - 10

Enhanced User Experience

• Customizable home screen — Customize the home screen to support different types of users:

— Novice users — Offer just a few options, so users need little or no

— Advanced users — Provide a wide range of video conferencing

• Customizable look and feel — Set up the workspace to suit your

environment.

— Screen colors and tones — Change the colors, ring tones, and error

— Camera names and icons — Name each video source and assign it an

— Support for ViewStation® users — Configure the workspace with

Introducing the VSX Series

training.

features.

tones to suit the décor and environment.

industry-specific icon so users can easily identify it during meetings.

the classic ViewStation look to build on users’ experience with ViewStation video conferencing systems.

Easy Installation

• Call Scheduler — Use the calendar and call scheduling feature to schedule video conferences. The system automatically calls the site you selected on the date and time you specified. For recurring calls, you can indicate whether you want the system to automatically make the call daily, weekly, or monthly.

• Firewall (UPnP™) support — VSX systems offer support for routers that support UPnP (Universal Plug and Play) NAT traversal, extending the reach of video conferencing systems into homes and small businesses.

• Easy configuration wizard — The system setup wizard detects your network connections and guides you through configuring the system to work on an IP network or an ISDN.

1 - 11

Administrator’s Guide for the VSX Series

Security

• Use AES encryption — Enable the AES encryption option to

• Connect encryption equipment to the system — Add the optional serial

• Use an optical dialing isolator — The serial V.35/RS-449/RS-530 network

• Control remote access — The local administrator can specify which

• Set the web access port — Enhance call security by specifying the web

• Enable Security Mode — Security Mode is based on Transport Layer

automatically encrypt calls to other AES-capable systems, without external encryption equipment.

V.35/RS-449/RS-530 network interface module to the VSX 7000, VSX 7000s, VSX 7000e, or VSX 8000 system.

interface module supports NSA-approved optical dialing isolators.

remote management interfaces can be used — FTP, Telnet, or the VSX Web interface. The local administrator can configure a separate password for remote management.

access port to be used by VSX systems.

Security (TLS) 1.0 using 168-bit Triple-DES. These protocols encrypt management communication over IP, preventing access by unauthorized users.

Remote Management

• Room monitoring — Administrators of VSX systems can monitor meeting rooms in or out of a call using the Web Director feature in VSX Web.

• Language independence — Use VSX Web in your language to configure and administer systems running in any other language.

• Secure remote management — The local administrator’s password on the system prevents users from changing system configuration while allowing you to manage the system remotely.

• Remote system configuration — Run the system setup wizard from your web browser to get the system up and running remotely.

• Call Detail Reports — Access the system’s call history from VSX Web. You can download the data to a spreadsheet application for sorting and formatting.

• Remote diagnostics — Tools in VSX Web allow you to identify and correct issues that affect the user’s experience.

• SNMP Reporting — VSX systems send SNMP reports to indicate conditions.

1 - 12

Setting Up Your System Hardware

This chapter provides information to supplement the setup sheets provided with your system and its optional components. A printed copy of the system setup sheet is provided with each VSX system. PDF versions of the system setup sheets are available at www.polycom.com/videodocumentation.

System Back Panel Views

These illustrations identify the systems’ back panel connectors.

VSX 3000 and VSX 3000A Connector Panel

The connectors face downward on the VSX 3000 and VSX 3000A systems. This is a view from underneath the system.

Composite video input to system

For video from camera or VCR/DVD

Stereo output from system

For desktop speakers

BRI ports For ISDN calls (Not present on IP-only systems)

Audio input to system

For audio from VCR/DVD

LAN port

For IP or SIP calls, People+Content IP, and VSX Web

Power connector

For power supply

Power switch

(one of three)

VGA input to system

For computer to use system as a computer monitor

2 - 1

Administrator’s Guide for the VSX Series

VSX 5000 Back Panel

Conference link

For Polycom microphone, SoundStation VTX 1000, or Visual Concert VSX

RS-232 serial port

For RS-232 device

VCR/DVD input to system

For VCR/DVD to play content into calls

S-Video output from system

For second S-Video monitor

Power connector

For power supply

101010

24V 3A

LAN

LAN port

For IP or SIP calls, People+Content IP, and VSX Web

S-Video output from system

For main monitor

VGA

Power switch

VGA output from system

For VGA monitor or projector

Audio output from system

For main monitor audio, or for external speaker system

2 - 2

VSX 6000 Back Panel

RS-232 serial port

For RS-232 device

Additional display connector

For additional display adapter to connect a monitor or projector

Setting Up Your System Hardware

VCR/DVD input to system

For VCR/DVD to play content into calls

Power switch

Power connector

For power supply

Conference link

For Polycom microphone, SoundStation VTX 1000, or Visual Concert VSX

VGA

0101

LAN

LAN port

For IP or SIP calls, People+Content IP, and VSX Web

S-Video output from system

For main monitor

Audio output from system

For VCR/DVD to record call audio, or for external speaker system

Composite video output from system

For VCR/DVD to record call video, or for composite TV monitor

2 - 3

Administrator’s Guide for the VSX Series

VSX 6000A Back Panel

RS-232 serial port

For RS-232 device

Power connector

For power supply

Conference link

For Polycom microphone, SoundStation VTX 1000, or Visual Concert VSX

101010

24V 3A

LAN

LAN port

For IP or SIP calls, People+Content IP, and VSX Web

VCR/DVD input to system

For VCR/DVD to play content into calls

from system

For main monitor

S-Video output from system

For second S-Video monitor Not enabled if monitor 1 is VGA

VGA

Power switch

VGA output from system

For VGA monitor or projector

Audio output from system For external speaker systemS-Video output

2 - 4

VSX 7000 Back Panel

RS-232 serial port

For touch panel, second camera control, or other RS-232 device

Additional display connector

For additional display adapter to connect a monitor or projector

Setting Up Your System Hardware

VCR/DVD input to system

For VCR/DVD to play content into calls

S-Video input to system

For additional camera

Power connector

For subwoofer (houses power supply and optional network interface module)

Conference link

For Polycom microphone, SoundStation VTX 1000, or Visual Concert VSX

VGA

LAN port

For IP or SIP calls, People+Content IP, and VSX Web

0101

LAN

Power switch

S-Video output from system

For main monitor

Audio output from system

For VCR/DVD to record call audio, or for external speaker system

Composite video output from system

For VCR/DVD to record call video, or for composite monitor

2 - 5

Administrator’s Guide for the VSX Series

VSX 7000s Back Panel

Conference link

For Polycom microphone, SoundStation VTX 1000, or Visual Concert VSX

RS-232 serial port

For touch panel, second camera control, or other RS-232 device

Power connector

For subwoofer (houses power supply and optional network interface module)

LAN port

For IP or SIP calls, People+Content IP, and VSX Web

24V 3A

VCR/DVD input to system

For VCR/DVD to play content into calls

101010

LAN

VCR/DVD output from system

For VCR/DVD to record calls

S-Video input to system

For additional camera

Audio output from system

For external speaker system

VGA output from system

For VGA monitor or projector

VGA

Power switch

S-Video output from system

For second S-Video monitor

S-Video output from system

For main monitor

2 - 6

VSX 7000e Back Panel

Setting Up Your System Hardware

Line level audio input to system

For ImageShare II, computer, or other audio source

Network interface bay

For network interface module

VCR/DVD output from system

For VCR/DVD to record

RS-232 serial ports

For touch panel, camera control, or other RS-232 device

S-Video output from system

For main monitor

VCR/DVD input to system

For VCR/DVD to play content into calls

S-Video output from system

For additional S-Video monitor

Analog phone port

For analog phone line

VCR/DVD

IOIOIO

Audio output from system

For external speaker system

Camera 1 control connector

For camera 1 PTZ control

VGA output from system

For VGA monitor or projector

S-Video input to system

For main camera

S-Video input to system

For additional camera

VGA input to system

For ImageShare II or computer VGA output

Power connector

For power cord

90-250VAC 50/60Hz 4A

PC CARD

VGA

VGA 2

LAN

Conference link

For Polycom microphone or SoundStation VTX 1000

LAN port

For IP or SIP calls, People+Content IP, and VSX Web

2 - 7

Administrator’s Guide for the VSX Series

VSX 8000 Back Panel

VCR/DVD input to system

For VCR/DVD to play content into calls

Balanced audio input to system

For mixer or powered microphones

Network interface bay

For network interface module

Balanced audio output from system

For external audio equipment

VCR/DVD output from system

For VCR/DVD to record

RS-232 serial ports

For touch panel, camera control, or other RS-232 device

Monitor 1 Y and C output from system

For main monitor

IR sensor input to system

For external IR sensor

VCR/DVD

Analog phone port

For analog phone line

IOIOIO

S-Video output from system

For additional S-Video monitor

Camera 1 control connector

For main camera PTZ control

Camera 1 Y and C input to system

For main camera

S-Video input to system

For a second camera

VGA input to system

For ImageShare II or computer VGA output

Power connector

For power cord

90-250VAC 50/60Hz 4A

PC CARD

VGA

LAN

Conference link

For Polycom microphone or SoundStation VTX 1000

LAN port

For IP or SIP calls, People+Content IP, and VSX Web

VGA output from system

For VGA monitor or projector

2 - 8

Audio output from system

For external speaker system

Positioning the System

Position the system so that the camera does not face toward a window or other source of bright light.

Place the camera and display together so that people at your site face the camera when they face the far site display.

Positioning Desktop Systems

The VSX 3000 and VSX 3000A systems are personal video conferencing systems for the desktop. These systems include a video conferencing codec, 17-inch monitor, two microphones, and two speakers.

Setting Up Your System Hardware

To position the system:

¾ Place the VSX 3000 or VSX 3000A system on your desktop or on a table in

a small conference room, leaving enough space so that you can connect the cables easily.

2 - 9

Administrator’s Guide for the VSX Series

If you need to place the system face-down to connect the cables, make sure that the camera does not touch the work surface. The weight of the system can damage the camera mount.

Positioning Set-top Systems

The VSX 5000, VSX 6000, VSX 6000A, VSX 7000, and VSX 7000s systems are designed to be placed on top of a monitor. You can order a shelf that can be mounted on a wall or placed on top of a flat-panel monitor.

If you received a network interface module with your system, you may find it convenient to install it before positioning the system. Refer to the installation sheet that you received with the network interface module.

To position the system:

1. The hardware kit you received with the system includes a pair of

self-adhesive feet. If the monitor’s chassis slopes back sharply, install the feet on the bottom of the system to stabilize it.

Feet

2. Place the system in the desired location, with the rounded front portion hanging over the front of the monitor or shelf. Leave enough space to work, so that you can connect the cables easily.

3. Remove the packaging collar from around the VSX system camera.

2 - 10

Positioning Component Systems

The VSX 7000e and VSX 8000 systems are designed to be placed on a tabletop or in an equipment rack.

To position the system:

1. Install the mounting brackets on the system if you need to mount it in an

equipment rack, or install the self-adhesive feet if you will place the system on a table or shelf.

2. Place the system in the desired location. Leave enough space to work, so that you can connect the cables easily.

Setting Up Your System Hardware

3. Place the camera on or near the monitor displaying the far site so that people look towards the camera during calls.

Connecting to the LAN

All VSX systems can be connected to a LAN to make IP calls.

You must connect the system to a LAN to:

• Make IP or SIP calls

• Use the Global Directory Server

• Use VSX Web or People+Content IP

• Update system software using the Polycom Softupdate program

The back panel view for your system shows the location of the LAN connector. Refer to the previous section, System Back Panel Views. The setup sheet for your system also provides this information.

2 - 11

Administrator’s Guide for the VSX Series

Connecting to Other Networks

The following network interface modules are available with some VSX systems:

•BRI — Allows you to connect to an ISDN network using up to four BRI lines.

•PRI — Allows you to connect to an ISDN network using a PRI line.

• V.35/RS-449/RS-530 — Allows you to connect to third-party network

equipment, including encryption equipment and RS-366 dialers.

The table below shows the network interfaces available for each model.

ISDN - BRI ISDN - PRI V.35/RS-449/RS-530

VSX 3000 VSX 3000A

VSX 5000 Available in a separate

VSX 6000 VSX 6000A

VSX 7000 Available Available Available

VSX 7000s Available Available Available

VSX 7000e Available Available Available

VSX 8000 Available Available Available

Built in to model with IP and ISDN

housing

Not Available Not Available Not Available

Network interface modules fit into subwoofer housing

Network interface modules fit into back panel

Not Available Not Available

When you purchase a network interface module, you receive a setup sheet that shows how to install it in your system.

2 - 12

Connecting Desktop Systems to the ISDN BRI Network

The VSX 3000 and VSX 3000A desktop systems are available with or without the built-in Quad BRI network interface. The setup sheet for the IP with ISDN system shows how to connect it to a BRI network.

If you purchased the VSX 3000 or VSX 3000A system with IP and ISDN, you will need:

•NT-1 device, if the system will be connected to a network that provides a U interface

• Up to 4 BRI lines that will not be shared with other equipment

If you connect fewer than four BRI ports on the system’s network interface module, connect them in ascending order, starting with port 1.

The diagram below shows a general view of how to connect the VSX 3000 or VSX 3000A system to the ISDN using the Quad BRI network interface.

Setting Up Your System Hardware

VSX 3000 or

VSX 3000A with

IP and ISDN

NT-1 device

(if not connecting

to a PBX)

ISDN

2 - 13

Administrator’s Guide for the VSX Series

Connecting Set-top and Component Systems to ISDN or Other Networks

If you received a network interface module with your system, you may find it convenient to install it before positioning the system. Refer to the setup sheet that you received with the network interface module.

You will need the following network hardware:

If your network is... You will need

BRI • NT-1 device, if the system will be connected to a

network that provides a U interface. Do not use an NT-1 device if your PBX network provides an S/T interface.

• Up to 4 BRI lines that will not be shared with other

equipment.

If you connect fewer than four BRI ports on the system’s network interface module, connect them in ascending order, starting with port 1.

The diagram below shows a general view of how network interface modules are connected in set-top and component VSX systems.

VSX system

PRI

(North America and Japan)

PRI (outside North America and Japan)

Serial V.35/RS-449/ RS-530

Network interface module

• PBX crossover cable, if required for your PBX.

• Channel Service Unit (CSU) — not required if you

connect the system to a PBX network.

• PRI line.

• 75 W coaxial adapter, if the network connection is

via a 75 W coaxial cable.

• PBX crossover cable, if required for your PBX.

• PRI line.

• Third-party network equipment and cables.

Contact your network equipment vendor to obtain the appropriate cables for the equipment you connect to this interface. If you use only one cable, connect it to port 1 of the network interface module and to the lowest-numbered port of the data communications equipment.

Additional device

Examples: Quad BRI — NT-1 PRI — CSU V.35/RS-449/RS-530 — encryption equipment

Network

2 - 14

Connecting Cameras

All VSX systems allow you to connect a second camera or other video source. The component systems require that you connect at least one camera so that your site can send video.

Connecting Document Cameras to Desktop Systems

You can connect a document camera to show detailed close-up views of printed documents or other small items. The VSX 3000 and VSX 3000A systems provide one composite video input.

Refer to the system setup sheet for information about connecting a document camera.

Connecting Cameras to Set-top Systems

VSX 7000 and VSX 7000s systems provide an S-Video input for a second camera. You can connect a camera to the VCR video input on the VSX 5000, VSX 6000, or VSX 6000A system. On the VSX 6000 and VSX 6000A systems, the video input is for a composite video signal. Refer to the release notes for a list of supported PTZ cameras.

Setting Up Your System Hardware

VSX 5000, VSX 6000, and VSX 6000A systems do not provide pan/tilt/zoom (PTZ) control for a second camera.

You can use the RS-232 serial port on the VSX 7000 or VSX 7000s system for camera control. Refer to your system’s setup sheet for connection details.

Connecting Cameras to Component Systems

If you have a component system, you need to connect a camera to the system so that people at other sites can see your site. Refer to your system’s setup sheet for connection details.

The component systems provide S-video connections for two cameras. The VSX 8000 system provides the S-video signal to the main camera through BNC connectors. Refer to the release notes for a list of supported PTZ cameras.

You can configure a VSX 7000e or VSX 8000 system with a Polycom PowerCam Plus to track to the speaker’s voice or to camera presets.

2 - 15

Administrator’s Guide for the VSX Series

Points to note about automatic camera tracking with the PowerCam Plus camera:

• Automatic camera tracking works best at distances of 15 feet (4.6 m) or less.

• Automatic camera tracking works best if you face the camera when you speak.

• Leave at least one foot (0.3 m) of space above, behind, to the right, and to the

left of the camera. Echoes from nearby surfaces interfere with tracking.

• Automatic camera tracking works best in rooms with good acoustics.

• For information about user interface settings required for automatic camera

tracking, refer to Configuring Automatic Camera Tracking on page 4-4.

Using a Desktop System as the Monitor for a Computer

You can use the VSX 3000 or VSX 3000A system as a high-resolution XGA display for your computer, as shown on the system setup sheet.

To use the VSX 3000 or VSX 3000A system as the monitor for a computer:

1. Connect the VGA cable from the VGA connector on the back of the

VSX 3000 or VSX 3000A system to the VGA connector on your computer.

2. To use the system’s built-in speakers for your computer’s audio, connect an audio cable from your computer to the audio input connector on the left side of the VSX 3000 or VSX 3000A system.

2 - 16

Connecting Monitors and Projectors

If you have a set-top or component system, you need to connect a monitor to the system to see the people at the far site. Refer to your system’s setup sheet for connection details. The following table shows the different ways you can connect monitors to a VSX system. The main monitor is the monitor that displays the VSX system user interface.

VSX System Main Monitor Second Monitor

Setting Up Your System Hardware

VSX 5000, VSX 6000, VSX 6000A, VSX 7000, VSX 7000s, VSX 7000e, VSX 8000

VSX 5000, VSX 6000A, VSX 7000s, VSX 7000e, VSX 8000

Make sure the settings on your monitor are appropriate for video conferencing applications. For more information about configuring your monitor’s settings, refer to Adjusting the Monitor’s Color Balance, Sharpness, and Brightness on page 4-12.

Connecting Monitors to Set-Top Systems

If you have a VSX 5000, VSX 6000A, or VSX 7000s system, you can use a VGA monitor instead of a TV monitor.

TV (NTSC or PAL) None

TV (NTSC or PAL) TV (NTSC or PAL)

TV (NTSC or PAL) VGA monitor

VGA monitor Not available

You can add the optional components described in the following sections.

Additional TV Monitor

The set-top systems provide a second S-Video output for a TV monitor. If you have a VSX 6000 or VSX 7000 system, you need an additional display adapter to connect a second monitor.

Because of their screen resolution, TV monitors are best for showing people and for playing recorded material from VCR or DVD players.

2 - 17

Administrator’s Guide for the VSX Series

VGA Monitor or Projector

The set-top systems provide a VGA output for a computer monitor or projector. If you have a VSX 6000 or VSX 7000 system, you need an additional display adapter to connect a VGA monitor or projector.

Because of their screen resolution, VGA monitors and projectors are best for showing content from computers.

Connecting Monitors to Component Systems

You can connect either a TV monitor or a VGA monitor to your VSX system.

The component systems provide S-video connections for the main TV monitor. On the VSX 8000 system, the main monitor uses BNC connectors.

You can add the optional components described in the following sections.

Additional TV Monitor

The component systems provide a second S-Video output for a TV monitor. This uses a standard mini-DIN connector.

VGA Monitor or Projector

The component systems provide a VGA output for a computer monitor or projector.

2 - 18

Setting Up Your System Hardware

Connecting Microphones or a SoundStation VTX 1000

If you have a set-top system or a component system, you must connect at least one microphone or a SoundStation VTX 1000 conference phone so that your site can send audio.

About Polycom Microphones and the SoundStation VTX 1000

Polycom microphones each contain three microphone elements for 360° coverage.

The SoundStation VTX 1000 conference phone uses a similar design, and behaves the same way as a Polycom microphone.

Microphone elements in the Polycom microphone

Microphone coverage shown from above

Monaural operation

Microphone elements in the SoundStation VTX 1000 conference phone

Using StereoSurround

2 - 19

Administrator’s Guide for the VSX Series

The microphone and the SoundStation VTX 1000 both pick up sound from the sides.

For best audio, place the microphone or SoundStation VTX 1000:

• On a hard, flat surface (table, wall, or ceiling) away from obstructions, so the sound will be directed into the microphone elements properly.

• Near the people closest to the monitor.

• In large conference rooms, you may need more than one microphone. If

you are using a SoundStation VTX 1000, you may need to connect its extension microphones.

Connecting Polycom Microphones to Set-Top or Component Systems

To pick up audio from your site, you must connect a microphone or a SoundStation VTX 1000 conference phone to the system. Refer to your system’s setup sheet for connection details.

You can use a Polycom microphone or a SoundStation VTX 1000 with the system, but the two may not be used together.

You may place the microphones on the table, or you may mount them to the ceiling. A ceiling mount kit is available for Polycom microphones.

You can connect two additional Polycom microphones to a VSX 7000, VSX 7000s, or component VSX system.

2 - 20

The following diagram shows microphone connection options for VSX set-top systems.

Any set-top or component system

VSX 7000 or any component system

Setting Up Your System Hardware

50 ft (15 m) 2457-20910-050 or 30 ft (9 m) 2457-20910-001

The ferrite bead must be at the end connected to the system.

30 ft (9 m) 2457-20910-003 or 10 ft (3 m) 2457-20910-002

2 - 21

Administrator’s Guide for the VSX Series

Placing Polycom Microphones to Send Stereo from Your Site

The VSX 7000, VSX 7000s, and component VSX systems allow you to send stereo using any valid number of Polycom microphones.

If you use a single microphone to send stereo, one microphone element picks up audio from the left side of the room, one picks up the right side of the room, and the third is not used.

Stereo using one microphone Stereo using two microphones Stereo using three microphones

not used

left right

left

right right

left

not used

left right

not used

left right

right

left

left right

left

not used

left

not used

left

not used

left

right

right right

right

2 - 22

Setting Up Your System Hardware

The following illustrations show microphone placement for different room layouts.

One Microphone

Round Table

Square Table

Long Table

Wide Table

Place microphones so that:

Two Microphones

Three Microphones

• The logo on each microphone points toward the monitor.

• The microphone closest to the monitor is parallel with, or in front of, the

person nearest the monitor.

After you power on the system, you will need to configure the system to send stereo as described in Configuring StereoSurround Settings on page 4-25.

2 - 23

Administrator’s Guide for the VSX Series

Connecting a SoundStation VTX 1000 to a Set-top or Component System

You can connect a SoundStation VTX 1000 conference phone in place of a Polycom microphone. In large rooms, you may also need to use the extension microphones provided with the SoundStation VTX 1000. Refer to your system’s setup sheet and the setup sheet provided with the SoundStation VTX 1000 for connection details.

You can use a Polycom microphone or a SoundStation VTX 1000 with the system, but the two may not be used together. The following table shows valid and non-valid equipment configurations using the SoundStation VTX 1000 conference phone.

This is valid: This is not valid:

2 - 24

To take advantage of the latest integration features, the VSX system requires version 8.0 or later software and the SoundStation VTX 1000 requires version

1.5 or later software.

Setting Up Your System Hardware

Placing a SoundStation VTX 1000 Phone to Send Stereo from Your Site

The VSX set-top and component systems allow you to send stereo using a SoundStation VTX 1000 conference phone, with or without extension microphones.

The SoundStation VTX 1000 contains three microphone elements, just as Polycom microphones do. When StereoSurround is enabled, one microphone element picks up audio from the left side of the room, one picks up the right side of the room, and the third is disabled, as shown in the following diagram.

Stereo using a SoundStation VTX 1000

not used

left

right

Stereo using a SoundStation VTX 1000 with microphones

not used

left

right

The following illustrations show how to place the SoundStation VTX 1000 conference phone for different room layouts.

SoundStation VTX 1000

Round Table

Square Table

SoundStation VTX 1000 with microphones

Long Table

Wide Table

Position the SoundStation VTX 1000 so that:

• The keypad should be pointing away from the monitor.

• The SoundStation VTX 1000 should be parallel with, or in front of, the

person nearest the monitor.

2 - 25

Administrator’s Guide for the VSX Series

Connecting Powered Microphones or a Mixer to a VSX 8000 Component System

You can connect two powered microphones directly to the VSX 8000 system, or you can connect several studio-type microphones to the VSX 8000 system through an audio mixer.

The VSX 8000 is designed to work with Polycom Vortex mixers. For top performance, you need Vortex firmware 2.5.2 or later, Conference Composer™ version 2.7.0 or later, and VSX system software version 8.5 or later. Refer to your system’s setup sheet for connection details.

Connecting Speakers

You can connect speakers to any VSX system. Some VSX systems have built-in speakers.

Connecting Speakers or Headphones to Desktop Systems

You can connect desktop speakers to provide better audio for the VSX 3000 or VSX 3000A system if you place it in a large room, or you can connect headphones to listen to calls privately. The system’s speaker connector is on the system’s right side panel, and the headphone connector is on the front of the system.

Refer to your system’s setup sheet for connection details.

Connecting Speakers to Set-top Systems

If you have a VSX 5000, you must connect speakers to play audio from the far site. You can use the speakers built into the main monitor.

The other set-top systems have built-in speakers. You can connect an external speaker system such as the Polycom StereoSurround kit to provide more volume and richer sound in large rooms. Refer to your system’s setup sheet for connection details.

Connecting Speakers to Component Systems

You must connect at least one speaker to play audio from the far site. You can use the speakers built into the main monitor, or you can connect an external speaker system such as the Polycom StereoSurround kit to provide more volume and richer sound in large rooms. Refer to your system’s setup sheet for connection details.

2 - 26

Placing Speakers to Play Stereo from Far Sites

The Polycom StereoSurround kit is designed for use with VSX systems. It includes two speakers and a subwoofer. If you do not choose to connect external speakers, you can use your monitor’s speakers to receive stereo.

You cannot receive stereo with a set-top VSX system using the system’s built-in speaker.

When you set up the system for StereoSurround, the left microphone and speaker should be on the left from the local room perspective. The system reverses the left and right channels for the far site, as shown in the following illustration. This ensures that the sound comes from the appropriate side of the room.

Setting Up Your System Hardware

Left

Right Left

Sending stereo

Right

Receiving stereo

2 - 27

Administrator’s Guide for the VSX Series

Place the speaker connected to the audio system’s right channel on the right side of the system, and the other speaker on the left side. For best results, place the speakers about 60° apart as seen from the center of the conference table.

Left speaker

Connect to left audio output (white)

60˚

If you are using a subwoofer, place it beside a wall or in a corner near the speakers.

Connecting Content Sharing Equipment

All VSX systems can play VCR tapes or DVDs into calls. All set-top and component VSX systems also provide ways to show material from your computer.

Right speaker

Connect to right audio output (red)

Connecting VCR/DVDs

You can connect a VCR/DVD to any VSX system to play VCR tapes or DVDs into calls. If your system is a VSX 6000, VSX 7000, VSX 7000s, or component system, you can also connect a VCR/DVD to record your video conferences.

To set up a VCR or DVD to play:

¾ On the VCR/DVD, connect the outputs to the VCR/DVD inputs on the

The microphone inputs remain active while the VCR/DVD is playing. Call participants may wish to mute the microphones while playing VCR/DVD content.

2 - 28

VSX system. The system’s VCR/DVD inputs are on the top row of connectors. Refer to your system’s setup sheet for connection details.

To connect a VCR or DVD to record:

¾ On the VCR/DVD, connect the inputs to the VCR/DVD outputs on the

VSX system. The system’s VCR/DVD outputs are on the bottom row of connectors. Refer to your system’s setup sheet for connection details.

For information about configuring the VSX system to record video conferences, refer to Recording a Call to Videotape or DVD on page 4-18.

Connecting a Visual Concert VSX to Set-top Systems

To show material from your computer, you may connect a Visual Concert VSX unit to any set-top system in the VSX series. Refer to Setting up the Visual Concert VSX for connection details.

The Quick Tips for Visual Concert VSX provides information for people using the device in meetings.

Points to note about Visual Concert VSX:

• You can use Visual Concert VSX with a Polycom microphone or a

SoundStation VTX 1000 conference phone, but not with both.

Setting Up Your System Hardware

This is valid: This is not valid:

• You can use Visual Concert VSX with two Polycom microphones if you have a

VSX 7000 or VSX 7000s system.

• When you use Visual Concert VSX with a microphone or with two microphones,

the order in which you connect them does not matter.

• The Visual Concert VSX and the VSX system require separate LAN

connections. The Visual Concert VSX provides LAN connections for three computers, including the one sharing content.

• You can connect a VGA monitor or projector directly to the Visual Concert VSX.

This lets the people at your site see content from your computer at its original resolution. The resolution may be reduced if you display it on a VGA monitor connected to the VSX system.

• You will need to set the computer’s screen resolution to match the VGA output

of the Visual Concert VSX.

2 - 29

Administrator’s Guide for the VSX Series

The following diagram shows supported cable configurations for connecting a Visual Concert VSX with one microphone or two microphones.

VSX 5000

VSX 6000 VSX 6000A

VSX 7000 VSX 7000s

The Visual Concert VSX and microphones may be connected in any order.

50 ft (15 m) 2457-20910-050 or 30 ft (9 m) 2457-20910-001

The ferrite bead must be at the end connected to the system.

30 ft (9 m) 2457-20910-003 or 10 ft (3 m) 2457-20910-002

2 - 30

VSX 5000 VSX 6000 VSX 6000A VSX 7000 VSX 7000s

The following diagram shows supported cable configurations for connecting a Visual Concert VSX with a SoundStation VTX 1000 conference phone.

50 ft (15 m) 2457-20910-050 or 30 ft (9 m) 2457-20910-001

The ferrite bead must be at the end connected to the system.

10 ft (9 m) 2457-21624-001 or 3 ft (0.9 m) 2457-21625-001

Setting Up Your System Hardware

The Visual Concert VSX and the SoundStation VTX 1000 must be connected in this order.

Connecting an ImageShare II to Component Systems

To show material from your computer, you may connect an ImageShare II unit to any component system in the VSX series. The ImageShare II gives you control over whether others can see what is displayed on your computer.

Refer to your system’s setup sheet for connection details.

Connecting Computers to Component Systems

You can connect your computer directly to a VSX 7000e or VSX 8000 system. When you do this, other call participants see everything that you see on your computer.

Refer to your system’s setup sheet for connection details.

2 - 31

Administrator’s Guide for the VSX Series

Connecting Control and Accessibility Equipment

The VSX 5000, VSX 7000, and VSX 7000s systems provide one RS-232 port; the VSX 7000e and VSX 8000 systems provide two. You can use the RS-232 serial ports to:

• Connect a modem and use a closed captioning service

• Pass data from a device connected to your system to a device connected to

the far site system

• Control the system through a touch-panel using the API

• Provide control signals for an additional camera

• Provide control signals for a Polycom Vortex mixer (VSX 8000)

You will need to configure the RS-232 equipment according to the manufacturer’s instructions, and you will need to configure the RS-232 serial port on the system exactly the same way.

Connecting Closed Captioning Equipment

The VSX system can receive closed captioning from equipment connected directly to the RS-232 serial port, or from a captioning service via modem or VSX Web.

To connect a modem to receive closed captioning:

1. Connect a null modem adapter to the RS-232 serial port.

2. Connect an RS-232 cable to the modem and to the null modem adapter.

3. Connect the modem to a phone line.

You may need to configure the modem to answer automatically. You may also need to configure it to ignore DTR signals.

You must set the baud rate of the RS-232 serial port and the modem to the same speed. You will also need to configure the RS-232 serial port for Closed Caption. Refer to Configuring for Use with a Modem on page 4-30.

Connecting Touch-Panel Controls

You can connect an AMX or Crestron control panel to the system’s RS-232 serial port as part of a custom room installation. You will need to program the control panel. Refer to the Integrator’s Reference Manual for the VSX Series for information about the API commands.

2 - 32

Connecting IR Sensors to VSX 8000 Systems

The VSX 8000 system provides a connector for an external IR sensor. Refer to your system’s setup sheet for connection details.

The VSX 8000 system is compatible with the following IR sensors:

• Xantech® 480-00

• Xantech 490-90

• Xantech 780-80

• Xantech 780-90

The VSX 8000 system is not compatible with the external IR sensor for the VS4000™ system.

Powering On

Setting Up Your System Hardware

Connect power and power on the system after you have connected the rest of the equipment that you will use with it.

The VSX 3000, VSX 3000A, VSX 5000, VSX 6000, and VSX 6000A systems have external power supplies.

The VSX 7000 and VSX 7000s systems come with a separate subwoofer. Power to the system is supplied through the subwoofer.

Do not use any power supply other than the one supplied with your VSX system. Using the wrong power supply will void the warranty and may damage your system.

Powering On the VSX 3000 or VSX 3000A Desktop System

The VSX 3000 and VSX 3000A systems have three power switches.

To power on the VSX 3000 or VSX 3000A:

1. Press the power switch near the connectors on the back of the system.

2. Press the power switch on the lower back corner of the monitor.

3. Press the power button on the front of the monitor.

2 - 33

Administrator’s Guide for the VSX Series

Powering On Set-top and Component Systems

For set-top systems, the power switch is on the back panel.

For component systems, the power switch is on the front. The indicator light in the switch provides this information:

• Light is green — system is powered on

• Light changes to from green to red, then to blue — system is powering off

• Light is blue — system is powered off

• Light is off — system is not connected to power

2 - 34

Configuring Network Use

This chapter lists the information you need to get your network ready for video conferencing. Once you’ve gathered that information, you can begin configuring the system’s network options. Details on how to perform this configuration are also included in this chapter.

When you power on your system for the first time, the setup wizard detects the system’s IP and ISDN connections and leads you through the minimum configuration steps required to place a call.

If you need to change any of the initial settings to accommodate your organization’s environment, you can manually adjust them using the screens described in this chapter.

Note that if you establish an administrator’s password during the setup wizard, you will need to enter it each time you wish to change administrative settings.

Getting the Network Ready

Before you begin configuring the network options, you must make sure your network is ready for video conferencing.

To begin, refer to the Preparing Your Network for Collaboration document, available at www.polycom.com/videodocumentation. This document contains information you need to prepare your network, such as worksheets that will help you order ISDN.

3 - 1

Administrator’s Guide for the VSX Series

Network Connectivity Checklist

You will need this information to make and receive video calls at your site:

If... This information:

Should be provided by your:

Your system is using a static IP address

Your network uses a gatekeeper

Your system is behind a firewall

You are using BRI, PRI, or V.35/RS-449/RS-530

You are using ISDN ISDN switch protocols ISDN Service Provider

You are using ISDN and are in North America

IP address IP Network Service Provider

or system administrator

System name System administrator

Gatekeeper address IP Network Service Provider

or system administrator

Firewall information IP Network Service Provider

or system administrator

ISDN address (for BRI, PRI or V.35/RS-449/RS-530 capability)

SPIDs (North America only)

ISDN Service Provider

3 - 2

Configuring with the Setup Wizard

When you power on your system for the first time, the setup wizard detects the system’s IP and ISDN connections and leads you through the minimum configuration steps required to place a call. If you need more information about these steps, refer to the corresponding sections in this chapter. This guide covers network types used worldwide. Please note that not all network types are available in all countries.

The setup wizard allows you to set a room password, which allows you to limit access to the Admin Settings. The default room password is the 14-digit system serial number.

Make sure you can recall the room password if you set one. If you forget the password, you will have to reset the system, delete the system files, and run the setup wizard again in order to access the Admin Settings and reset the password.

If Security Mode is enabled, the room password is required to access the Reset System screen. If you forget the room password while the system is in Security Mode, contact your Polycom distributor or Polycom Technical Support.

You can run the setup wizard or view the configuration screens in either of these two ways.

Configuring Network Use

• In the room with the system — Use the remote control to navigate the screens and enter information. You can use the number pad on the remote control to enter text just like you can with a cell phone.

• From a remote location — Use a web browser to access VSX Web. For more information about using VSX Web, refer to Managing the System

Remotely on page 5-1.

You can use VSX Web to configure all of the system settings except the remote management settings. These settings must be configured on the local system by an administrator. For more information about VSX Web, refer to Accessing

VSX Web on page 5-1.

3 - 3

Administrator’s Guide for the VSX Series

Configuring LAN Properties

If your system is part of a LAN, use this section to configure the system to work with the LAN.

To configure LAN properties:

1. Go to System > Admin Settings > LAN Properties.

2. Configure these settings:

Setting Description

Connect to my LAN

Host Name Indicates the system’s DNS name.

IP Address Specifies how the system obtains an IP address.

Your IP Address is

Use the Following IP Address

Domain Name Displays the domain name currently assigned to the system.

Specifies whether the system is part of the LAN.

Changing this setting causes the system to restart.

• Obtain IP address automatically — Select if the

system gets an IP address from the DHCP server on the LAN.

• Enter IP address manually — Select if the IP address

will not be assigned automatically.

Changing this setting causes the system to restart.

If the system obtains its IP address automatically, this area displays the IP address currently assigned to the system.

If you selected Enter IP Address Manually, enter the IP address here. Changing the IP address causes the system to restart.

If the system does not automatically obtain a domain name, enter one here.

3 - 4

Configuring Network Use

3. Select and configure these settings:

Setting Description

DNS Servers Displays the DNS servers currently assigned to the system.

If the system does not automatically obtain a DNS server address, enter up to four DNS servers here.

Changing this setting causes the system to restart.

Default Gateway

Displays the gateway currently assigned to the system.

If the system does not automatically obtain a gateway IP address, enter one here.

Changing this setting causes the system to restart.

Subnet Mask Displays the subnet mask currently assigned to the system.

If the system does not automatically obtain a subnet mask, enter one here.

Changing this setting causes the system to restart.

WINS Server Displays the WINS server currently assigned to the system.

If the system does not automatically obtain a WINS server IP address, enter one here.

Changing this setting causes the system to restart.

WINS

Sends a request to the WINS server for WINS name resolution.

Resolution

LAN Speed Specify the LAN speed to use. Note that the speed you choose

must be supported by the switch. Choose Auto to have the network switch negotiate the speed

automatically. If you choose 10 Mbps or 100 Mbps, you must also select a duplex mode.

Note: Be sure that the device and the switch settings match. Typically, selecting Auto for both is sufficient. The LAN Speed setting for the VSX system and the switch must match. Polycom strongly recommends that you do not select Auto for either just the VSX system or just the switch; the settings for both must be the same.

Changing this setting causes the system to restart.

Duplex Mode Specify the Duplex mode to use. Note that the Duplex mode you

choose must be supported by the switch. Choose Auto to have the network switch negotiate the Duplex

mode automatically.

Changing this setting causes the system to restart.

3 - 5

Administrator’s Guide for the VSX Series

Configuring IP Network Support

Use the following sections to configure the system so that users can place and receive video calls using IP on your LAN or WAN:

• H.323 Settings, includes Gatekeeper and Gateway

• SIP Settings

• Quality of Service

• Firewall or NAT

• Streaming

Specifying H.323 Settings

If your network uses a gatekeeper, the system can automatically register its H.323 name and extension. This allows others to call the system by entering the H.323 name or extension instead of the IP address.

To specify H.323 settings:

1. Go to System > Admin Settings > Network > IP > H.323 Settings.

2. Configure these settings:

Setting Description

Display H.323 Extension

H.323 Name Specifies the name that gatekeepers and gateways use to

H.323 Extension (E.164)

Lets users placing a gateway call enter the H.323 extension separately from the gateway ID.

If you do not select this setting, users make gateway calls by entering the call information in this format:

gateway ID + ## + extension

identify this system. You can make point-to-point calls using H.323 names if both systems are registered to a gatekeeper.

The H.323 Name is the same as the System Name, unless you change it. Your organization’s dial plan may define the names you can use.

Lets users place point-to-point calls using the extension if both systems are registered with a gatekeeper, and specifies the extension that gatekeepers and gateways use to identify this system.

The default H.323 Extension can be changed. Your organization’s dial plan may define the extensions you can use.

3 - 6

Configuring Network Use

Configuring the System to Use a Gatekeeper

A gatekeeper is a “network administrator” that supervises network traffic and manages functions such as bandwidth control and admission control. The gatekeeper also handles address translation, which allows users to make calls using static aliases instead of IP addresses that may change each day.

To configure the system to use a gatekeeper:

1. Go to System > Admin Settings > Network > IP > H.323 Settings.

2. Select and configure these settings:

Setting Description

Use Gatekeeper Specifies whether to use a gatekeeper. Gateways and

gatekeepers are required for calls between IP and ISDN.

• Off — Calls do not use a gatekeeper.

•Auto — System automatically finds an available

gatekeeper.

• Specify — Calls use the specified gatekeeper. Enter the

gatekeeper’s IP address or name (for example, gatekeeper.companyname.usa.com, or 10.11.12.13).

• Specify with PIN — Calls use the specified E.164 address and require an Authentication PIN. This setting is available only when the Avaya® option key is installed.

H.323 Name Specifies the name that gatekeepers and gateways use to

identify this system. You can make point-to-point calls using H.323 names if both systems are registered to a gatekeeper.

The H.323 Name is the same as the System Name, unless you change it. Your organization’s dial plan may define the names you can use.

H.323 Extension (E.164)

Gatekeeper IP Address

Authentication PIN

Lets users place point-to-point calls using the extension if both systems are registered with a gatekeeper, and specifies the extension that gatekeepers and gateways use to identify this system.

The default H.323 Extension is based on the system serial number, but it can be changed. Your organization’s dial plan may define the extensions you can use.

If you chose to use an automatically selected gatekeeper, this area displays the gatekeeper’s IP address.

If you chose to specify a gatekeeper, enter the IP address.

Specifies the password PIN to use for authentication with the Avaya COMMUNICATIONS MANAGER®. This setting is available when Use Gatekeeper is set to Specify with PIN.

3 - 7

Administrator’s Guide for the VSX Series

Setting Description

Use PathNavigator for Multipoint Calls

VSX 3000 VSX 3000A VSX 5000 VSX 7000 VSX 7000s VSX 7000e VSX 8000

Lets you specify whether multipoint calls use the system’s internal multipoint capability or the PathNavigator™ Conference on Demand feature. This feature is available only if the system is registered with a PathNavigator gatekeeper.

3. If you chose to specify a gatekeeper, select to specify Alternate

Gatekeepers that the system can use if the primary gatekeeper is not

available.

Points to note about PathNavigator’s Conference on Demand feature:

If your organization uses Polycom’s PathNavigator, you can use PathNavigator’s Conference on Demand feature to place multipoint calls with up to 10 sites.

In order to place calls using PathNavigator, you need to:

• Register your VSX system with PathNavigator.

• Configure your VSX system to use PathNavigator for multipoint calls (see

Configuring the System to Use a Gatekeeper on page 3-7).

• Create a multi-site entry in the directory.

When using PathNavigator’s Conference on Demand:

• Once the call begins, users cannot add another site to the call — even if the site

was in the call originally.

• The MGC™ needs to have enough ports available to complete the call. If it does

not, the call disconnects.

3 - 8

Configuring Network Use

Configuring Integration with Avaya Networks

VSX systems with an Avaya option key can use the following features on an Avaya telephony network:

• Call forwarding (all, busy, no answer)—Configured by the Avaya

COMMUNICATIONS MANAGER (ACM) administrator and implemented by the user

• Call coverage—Configured by the ACM administrator

• Transfer—Implemented via flash hook and dialing digits

• Audio conference—Implemented via flash hook and dialing digits

• Call park

• Answer back

• DTMF tones for Avaya functions

Refer to the Avaya documentation and Getting Started Guide for the VSX Series for information about these features.

To use Avaya features, VSX systems must be configured as follows:

• Avaya option key installed

• Registered with the ACM

• H.239 enabled for content sharing

• Auto-answer modes disabled

To install the Avaya option key:

1. Obtain a license number from Avaya, then enter that online at the

Polycom Resource Center, along with your VSX system serial number. This returns a key code for the Avaya option.

2. On the VSX system go to System > Admin Settings > General Settings >

Options and enter the key code for the Avaya option.

3 - 9

Administrator’s Guide for the VSX Series

To configure the VSX system to use Avaya network features:

Go to this screen: Configure these settings:

Gatekeeper

System > Admin Settings > Network > IP > H.323 Settings > Next

Call Preference

System > Admin Settings > Network > IP > Call Preference

Call Settings

System > Admin Settings > General Settings > System Settings > Call Settings

Set Use Gatekeeper to Specify with PIN.

Enter the H.323 Extension (E.164) provided by the ACM administrator.

Enter the ACM IP address for Gatekeeper IP Address.

Enter the Authentication PIN provided by the ACM administrator.

Set Enable H.239.

Set Auto-Answer Point to Point and Auto-Answer Multipoint to No.

Configuring the System to Use a Gateway

A gateway performs code and protocol conversion between H.323 (IP) and H.320 (ISDN), so that users on different networks can call one another. If the system is configured to use a gateway, you must also configure it to use a gatekeeper.

3 - 10

To configure the system to use a gateway:

1. Go to System > Admin Settings > Network > IP > H.323 Settings.

2. Select two or three times and configure these settings:

Setting Description

Country Code Specifies the country code for the system’s location.

Area Code Specifies the area or city code for the system’s location.

Number Specifies the gateway’s number.

H.323 Extension (E.164)

Specifies the extension that identifies this system for incoming gateway calls.

The default H.323 Extension can be changed.

Setting Description

Configuring Network Use

Gateway Number Type

Number of Digits in DID Number

Number of Digits in Extension

Specifies the number type users enter to call this system:

• Direct Inward Dial — Users enter an internal extension to

call this system directly. Note: If you choose this setting, you must also register

the number with the gatekeeper as an E.164 alias.

• Number + Extension — Users enter the gateway number

and the system’s extension to call this system.

Specifies the number of digits in the DID number.

The national or regional dialing plan for your location determines the standard number of digits. For instance, the US standard is 7 digits.

Specifies the number of digits in the extension used when Direct Inward Dial is selected.

Your organization’s dial plan determines this number.

3. Select and enter a prefix or suffix for each bandwidth you want to

allow for gateway calls.

Associating prefixes and suffixes with particular bandwidths on your gateway can optimize the use of bandwidth by your organization. Be sure to configure the gateway to use the same prefixes and suffixes you define for the system.

3 - 11

Administrator’s Guide for the VSX Series

Specifying SIP Settings

If your network supports the Session Initiation Protocol (SIP), you can use SIP to connect IP calls.

To specify SIP Settings:

1. Go to System > Admin Settings > Network > IP > SIP Settings.

2. Configure these settings:

Setting Description

Transport Protocol

User Name Specifies the system’s SIP name. If you leave this field blank, the

Password Specifies the password that authenticates the system to the

Registrar Server

Proxy Server Specifies the DNS name or IP address of the SIP Proxy Server. If

Indicates the protocol the system uses for SIP signaling.

The SIP network infrastructure in which your VSX system is operating determines which protocol is required. For example, if your VSX system is operating in a Microsoft® Live Communication Server (LCS) SIP network, choose TCP. If your VSX system is operating in a Nortel Multimedia Communication Server (MCS) SIP network, choose UDP.

system’s IP address is the SIP user name.

Registrar Server.

Specifies the DNS name or IP address of the SIP Registrar Server.

By default, the SIP signaling is sent to port 5060 on the registrar server. To specify a different port, add it to the address as shown here:

10.11.12.13:5070

you leave this field blank, no proxy server is used.

By default, the SIP signaling is sent to port 5060 on the proxy server. To specify a different port, add it to the address as shown here:

10.11.12.13:5070

3 - 12

Configuring Network Use

Points to note about SIP:

The SIP protocol has been widely adapted for voice over IP communications and basic video conferencing; however, many of the advanced video conferencing capabilities are not yet standardized. Many capabilities also depend on the SIP server.

Examples of features that are not supported using SIP are:

• Polycom Video and Audio Error Concealment

• Encryption

• People and Content (H.239 and Polycom People+Content)

• H.263 Pro-Motion

Integration with Microsoft Live Communications Server (LCS)

Integration with Microsoft LCS allows you to set up a list of LCS contacts, see if the contacts are online, and call them without knowing or remembering their addresses. Contacts appear in the directory and can also be displayed on the home screen. For more information about the contact list home screen, refer to

Displaying Contacts on the Home Screen on page 4-50.

To configure a VSX system for use with Microsoft LCS:

1. Contact the LCS administrator to make sure that the VSX system has a

user account on the LCS server. Make a note of the account information.

2. Go to System > Admin Settings > Network > Call Preferences.

3. Select Enable SIP.

4. Go to System > Admin Settings > Network > IP > SIP Settings.

5. Configure these settings:

Setting Description

User Name Specifies the user name created for your

VSX system with the LCS server.

Password Specifies the password for this user name.

Registrar Server Specifies the location (IP or DNS) of the

LCS server.

Proxy Server Specifies the location (IP or DNS) of the

LCS server.

3 - 13

Administrator’s Guide for the VSX Series

To view the status of the current LCS registration, do one of the following:

¾ Go to System > Admin Settings > Global Services > Directory Servers >

¾ Select the Microsoft LCS server icon at the top of the Directory screen.

Adding and Removing Microsoft LCS Contacts

To add or remove Microsoft LCS contacts that appear on the VSX system, you must use Microsoft Office Communicator or Windows Messenger.

To add or remove LCS contacts for the VSX system:

1. Open the Microsoft Office Communicator or Windows® Messenger

2. Log in to the application using the account information from the SIP

3. Use the application to add or remove contacts for the VSX system.

Microsoft.

application on a computer.

Settings screen of the VSX system.

To configure display options for contact list information:

1. Go to System > Admin Settings > Global Services > Directory Servers >

Microsoft. You can also select the Microsoft LCS server icon at the top of the Directory screen.

2. Configure these settings:

Setting Description

Display Contacts Specifies whether to display your contacts

on the contact list home screen and in the directory. For more information, refer to

Displaying Contacts on the Home Screen

on page 4-50.

Show My Offline Contacts Specifies whether to include offline

contacts on the contact list home screen or in the directory.

3 - 14

Specifying Quality of Service

Set the Quality of Service options for the way your network handles IP packets during video calls.

To specify Quality of Service:

1. Go to System > Admin Settings > Network > IP > Quality of Service.

2. Configure these settings:

Setting Description

Type of Service Specifies your service type and lets you choose how to set the

Configuring Network Use

priority of IP packets sent to the system for video, audio, and far-end camera control:

• IP Precedence — Represents the priority of IP packets

sent to the system. The value can be between 0 and 5. If this setting is selected, enter the value in the Ty pe of

Service Value field.

• DiffServ — Represents a priority level between 0 and 63. If

this setting is selected, enter the value in the Type of Service Value field.

Type of Service Value

Maximum Transmission Unit Size

Enable PVEC Allows the system to use PVEC (Polycom Video Error

Enable RSVP Allows the system to use Resource Reservation Setup Protocol

Specifies the IP Precedence or Diffserv value for Video, Audio, and Far End Camera Control.

Specifies the Maximum Transmission Unit (MTU) size used in IP calls. If the video becomes blocky or network errors occur, packets may be too large; decrease the MTU. If the network is burdened with unnecessary overhead, packets may be too small; increase the MTU.

Concealment) if packet loss occurs.

(RSVP) to request that routers reserve bandwidth along an IP connection path. Both the near site and far site must support RSVP in order for reservation requests to be made to routers on the connection path.

3 - 15

Administrator’s Guide for the VSX Series

3. Select and configure these settings:

Setting Description

Dynamic Bandwidth

Maximum Transmit Bandwidth

Maximum Receive Bandwidth

Specifies whether to let the system automatically find the optimum line speed for a call.

Specifies the maximum transmit line speed between 64Kbps and 1920 Kbps.

Specifies the maximum receive line speed between 64Kbps and 1920 Kbps.

Configuring the System for Use with a Firewall or NAT

A firewall protects an organization’s IP network by controlling data traffic from outside the network. Unless the firewall is designed to work with H.323 video conferencing equipment, you must configure the system and the firewall to allow video conferencing traffic to pass in and out of the network.

Network Address Translation (NAT) network environments use private internal IP addresses for devices within the network, while using one external IP address to allow devices on the LAN to communicate with other devices outside the LAN. If your system is connected to a LAN that uses a NAT, you will need to enter the NAT Public (WAN) Address so that your system can communicate outside the LAN.

3 - 16

To set up the system to work with a firewall or NAT:

1. Go to System > Admin Settings > Network > IP > Firewall.

2. Configure these settings:

Setting Description

Fixed Ports Lets you specify whether to define the TCP and UDP ports.

• If the firewall is not H.323 compatible, enable this

setting. The VSX system assigns a range of ports starting with the TCP and UDP ports you specify. The system defaults to a range beginning with port 3230 for both TCP and UDP.

Note: You must open the corresponding ports in the firewall. You must also open the firewall’s TCP port 1720 to allow H.323 traffic.

• If the firewall is H.323 compatible or the system is not

behind a firewall, disable this setting.

Setting Description

Configuring Network Use

TCP Ports UDP Ports

Lets you specify the beginning value for the range of TCP and UDP ports used by the system. The system automatically sets the range of ports based on the beginning value you set.

Note: You must also open the firewall’s TCP port 1720 to allow H.323 traffic.

3. Select and configure these settings:

Setting Description

Enable NAT/Firewall Traversal

NAT Configuration Lets you specify whether the system should determine the

Allows the system to use H.460-based firewall traversal. For more information, refer to H.460 NAT Firewall Traversal on page 3-18.

NAT Public WAN Address automatically.

• If the system is behind a NAT that allows HTTP traffic, select Auto.

• If the system is behind a NAT that does not allow HTTP traffic, select Manual.

• If the system is not behind a NAT or is connected to the IP network through a Virtual Private Network (VPN), select Off.

• If the system is behind a firewalled NAT router that is UPnP (Universal Plug and Play) certified, select UPnP.

Many routers used in homes and small businesses support UPnP NAT traversal. If this is your situation, try selecting UPnP first. If this selection does not work for your router, select Auto or Manual.

NAT Public (WAN) Address

Displays the address that callers from outside the LAN use to call your system. If you chose to configure the NAT manually, enter the NAT Public Address here.

NAT is H.323 Compatible

Address Displayed in Global Directory

Specifies that the system is behind a NAT that is capable of translating H.323 traffic.

Lets you choose whether to display this system’s public or private address in the global directory.

Visit the Polycom Security Center at www.polycom.com for timely security information. Systems deployed outside a firewall are potentially vulnerable to unauthorized access. You can also register to receive periodic email updates and advisories.

3 - 17

Administrator’s Guide for the VSX Series

H.460 NAT Firewall Traversal

You can configure VSX systems to use standards-based H.460.18 and H.460.19 firewall traversal, which allows video systems to more easily establish IP connections across firewalls.

The following illustration shows how a service provider might provide H.460 firewall traversal between two enterprise locations. In this example the V

IU™ traversal server gateway is on the edge of the service provider network and facilitates IP calls between VSX systems behind different firewalls.

Service Provider

IU Server Gateway that Supports H.460.18 and H.460.19

Enterprise Location A

IP Network

System with Traversal Enabled

Gatekeeper

Enterprise Location B

System with Traversal Enabled

To use this traversal, VSX systems and firewalls must be configured as follows:

3 - 18

• Enable firewall traversal on the VSX system.

• Register the VSX system to an external V

IU Traversal Server Gateway

that supports the H.460.18 and H.460.19 standards.

• Make sure that firewalls being traversed allow VSX systems behind them

to open outbound TCP and UDP connections.

— Firewalls with a stricter rule set should allow VSX systems to open at

least the following outbound TCP and UDP ports: 1720 (TCP), 14085-15084 (TCP) and 1719(UDP), 16386-25386 (UDP).

— Firewalls should permit inbound traffic to TCP and UDP ports that

have been opened earlier in the outbound direction.

• For best interoperability, make sure that H.323 protocol-aware features are

disabled on firewalls being traversed.

To enable firewall traversal on a VSX system:

1. Go to System > Admin Settings > Network > IP > Firewall > Next.

2. Select Enable NAT/Firewall Traversal.

Configuring ISDN Support

You can add one optional network interface module to the VSX 5000, VSX 7000, VSX 7000s, VSX 7000e, and VSX 8000 systems. This lets you extend the functionality of the systems so that you can:

• Make ISDN calls over a BRI network.

• Make ISDN calls over a PRI/T1 network (in North America and Japan) or

PRI/E1 (outside of North America and Japan) with the VSX 7000, VSX 7000s, VSX 7000e, or VSX 8000.

• Connect encryption or other third-party network equipment using a Serial

V.35/RS-449/RS-530 interface with the VSX 7000, VSX 7000s, VSX 7000e, or VSX 8000.

The VSX 3000 or VSX 3000A (ISDN model) includes a BRI network interface for ISDN calling.

The VSX 5000 with an optional BRI module supports ISDN calling.

This section describes the settings for all optional network interfaces and identifies the settings that are available for specific network interfaces.

Configuring Network Use

You can configure a network interface option if the corresponding network interface module is installed. The system automatically detects the type of interface installed and displays only the required configuration screens.

Configuring the BRI Network Interface

To configure the ISDN network interface settings:

1. Go to System > Admin Settings > Network > ISDN.

2. Configure these settings:

Setting Description

Enable ISDN H.320

Number of ISDN Channels to Dial in Parallel

Outside Line Dialing Prefix

Numbering Plan

Allows this system to make H.320 (ISDN) calls.

Specifies how many channels to dial at one time.

You can specify up to eight channels. If you experience network problems, decrease the number.

Specifies the ISDN dialing prefix used to call outside the network.

Select the appropriate numbering plan for your location, if it differs from the default.

3 - 19

Administrator’s Guide for the VSX Series

Setting Description

ISDN Switch Protocol

ISDN Voice Algorithm

Auto BRI Configuration

Specifies the protocol used by your network’s switch.

Specifies which voice algorithm (aLaw or uLaw) is used for ISDN voice calls.

Do not change this setting unless you experience audio issues in all ISDN voice calls.

Allows the NI-1 switch to automatically configure the directory numbers and SPIDs.

This setting is only available if you have selected the NI-1 switch protocol.

3. Select and configure these settings:

Setting Description

Area Code Specifies the area code for this system’s location.

Directory Numbers

Enable Specifies whether to enable the associated ISDN line.

Specifies the numbers assigned to the B1 and B2 channels for each BRI line.

The two numbers for a line may be the same or different, depending on the switch protocol in use.

If you selected Standard ETSI Euro-ISDN protocol, you must enable all BRI lines that you expect to be active, and you must not enable lines that will not be connected.

You may want to disable a particular line if there are problems with the line that generate continuing error messages.

3 - 20

The ISDN BRI Numbers screen also displays the country selected as the system’s location and the country code used for international calls to the system. To specify the system’s location, go to System > Admin Settings > General Settings > Location. The system automatically supplies the country code when you specify the country.

4. If you have configured the

ISDN switch protocol to be AT&T 5ESS

Multipoint, NI-1, or Nortel DMS-100, select and enter the ISDN BRI SPIDs provided by your service provider.

After you enter the SPIDs, the system verifies them. If the system is unable to verify the SPIDs, make sure the system is connected and that the ISDN numbers you entered are correct.

If you do not have the SPIDs from your service provider, you can click Start to Auto Detect SPIDs.

Configuring the PRI Network Interface

To use the PRI network interface, you must configure the following:

• PRI network support

• PRI channels

• PRI information

Your ISDN service provider can tell you which protocol your network uses. If you later change the Country setting, the PRI switch protocols available may also change, and you may be prompted to configure a different PRI switch protocol.

Points to note about fractional PRI:

• Assigned channels must begin with channel 1, and the channel numbers must

be consecutive.

• A D channel must be provided.

• Outbound call bandwidth must not exceed the available bandwidth.

Configuring Network Use

To configure the ISDN network interface settings:

1. Go to System > Admin Settings > Network > ISDN.

2. Configure these settings:

Setting Description

Enable ISDN H.320

Area Code Specifies the area code for this system’s location.

PRI Video Number

Outside Line Dialing Prefix

BONDING:

Calling Endpoint Uses the Original ISDN Number

Allows this system to make H.320 (ISDN) calls.

Specifies the ISDN number assigned to this system.

Specifies the ISDN dialing prefix used to call outside the network.

Specifies the use of a bonding standard. Incoming bonded calls will use the original number received to connect all remaining lines required for the call.

3 - 21

Administrator’s Guide for the VSX Series

3. Select and configure these settings:

Setting Description

Line Signaling Specifies the framing format in use.

This setting is configurable for PRI E1, read-only for PRI T1.

External CSU North America only

Line Build Out PRI T1 only

Specifies whether this system uses an external or internal Channel Service Unit (CSU).

For systems using an internal CSU, indicates the output attenuation in dB. Your service provider can provide you with these values.

For systems using an external CSU, indicates the length (in feet) of the RJ-45 cable that connects the PRI network interface module to the CSU.

Switch Protocol Specifies the Network switch protocol. The available choices

are determined by the system’s country settings.

This setting is read-only for PRI E1, configurable for PRI T1.

ISDN Voice Algorithm

Specifies which voice algorithm (aLaw or uLaw) is used for ISDN voice calls.

Do not change this setting unless you experience audio issues in all ISDN voice calls.

4. Select and configure these settings:

Setting Description

Numbering Plan Select the appropriate numbering plan for your location, if it

differs from the default.

3 - 22

International

Specify the dialing prefix needed for international calls.

Dialing Prefix

Call-by-Call Specifies a code that the system sends to the telephone

company switch to request a special service, if such a code is required.

Consult your telephone service provider to determine the proper call-by-call value.

Number of ISDN Channels to Dial in Parallel

Specifies how many channels to dial at one time.

You can specify up to eight channels. If you experience network problems, decrease the number.

Set this value to 1 for serial dialing. Serial dialing is not recommended unless you have trouble connecting calls using parallel dialing.

Restore Defaults Resets all values on this screen. This does not affect other

PRI settings.

Configuring Network Use

To access PRI Information:

1. Go to System > Admin Settings > Network > ISDN.

2. Select three times to go to the ISDN PRI Info screen where you can

view the following read-only information:

Setting Description

PRI Line Type Displays read-only information about the system

Number of Active Channels

D Channel Location

Network Mode

Clock Source

Terminal Endpoint ID

TEI

Line Termination

PRI E1 only

and its configuration.

To configure the PRI channels:

1. Go to System > Admin Settings > Network > ISDN.

2. Select four times to go to the ISDN PRI Status screen.

3. Select a channel to activate or deactivate it. Active channels are

represented by a green icon, and inactive channels are represented by a gray icon.

Make sure that channels are activated and deactivated only by a knowledgeable network professional so that the system operates properly and can dial at the desired rates.

3 - 23

Administrator’s Guide for the VSX Series

Configuring the Serial V.35/RS-449/RS-530 Network Interface

If you have a VSX 7000, VSX 7000s, VSX 7000e, or VSX 8000 system, the optional serial V.35/RS-449/RS-530 network interface allows you to connect to data communications equipment using a V.35, RS-449, or RS-530 serial interface.

To configure the V.35/RS-449/RS-530 network interface settings:

1. Go to System > Admin Settings > Network > V.35/RS-449/RS-530.

2. Configure these settings:

Setting Description

Enable V.35/RS-449/RS-530

V.35 Ports Used Specifies whether one or two lines are connected.

RS-366 Dialing Allows users to dial calls from this system.

Area Code Port 1 Port 2

Allows the system to connect to a terminal adapter using a V.35, RS-449, or RS-530 connection.

Clear this setting if this is a dedicated connection or if another device is used for dialing calls.

Specifies the area code and number(s) that other sites dial to reach this system.

If this is a dedicated connection, leave these fields blank.

3. Select and configure these settings:

Setting Description

Prefix Lets you specify the dialing prefix required to reach an

outside line.

Calling Profile Lets you specify what data communications equipment is

connected to the network interface. The system automatically displays the default prefixes, suffixes, and calling speeds required by that device.

If your device is not listed, select Custom.

3 - 24

Speed Lets you define the prefixes or suffixes to use for each

speed used in a Custom Calling Profile. For information about required prefixes and suffixes, see the documentation that came with the device.

If you choose a predefined Calling Profile, this information is supplied for you.

Configuring Network Use

4. Select and configure these settings:

Setting Description

ST Lets you specify the signaling required by the external

RTS

CTS If your system is connected to Ascend equipment, you

DSR

DCD

DTR

Answer on DSR Specifies that the system should begin the call when it

device connected to the system. Specify normal or inverted, as appropriate. In most cases, normal signaling is appropriate.

may need to set CTS to Ignore.

detects a DSR signal.

Delayed DCD Hangup

DTR Pulse Duration (secs)

Trigger Call on H.320 Data

Specifies how long the system waits to end the call after a DCD signal is lost (for example, during a call via satellite).

Specifies how long the DTR signal goes low after the far site hangs up. When the pulse is too short, the call may not clear.

If your system is connected to ADTRAN equipment, you may need to adjust DTR pulse duration.

Specifies whether the call starts when H.320 data is detected at the V.35 interface while set for direct connect.

3 - 25

Administrator’s Guide for the VSX Series

5. Select and configure these settings:

Setting Description

Crypto Resync Allows a VSX system connected to cryptographic

equipment to signal when it loses video synchronization during a call. The cryptographic equipment can then resynchronize with the far site.

Use RTS Signal for Resync Pulse

Allows the system to send the resynchronization pulse on the RTS signal. Select this setting if your data communications equipment uses the V.35 or RS-449 capability of the serial V.35/RS-449/RS-530 network interface.

Note: When you select this setting, the RTS no longer functions as the Request To Send signal.

Time Between Pulses (sec)

Specifies whether the system should set the time between resync pulses automatically or use the number of seconds you enter.

Pulse Width (millisec)

Specifies whether the system should set the pulse duration automatically or use the number of milliseconds you enter.

6. Select and configure these settings:

Setting Description

Enable Broadcast Mode

Enables support for H.331 broadcast transmissions from the VSX system.

Broadcast mode enables the system to send video and audio to many other systems, such as large satellite networks.

3 - 26

Enable People+Content Enables People+Content for broadcast mode.

Video Format Specifies the resolution at which video is transmitted.

Video Protocol Specifies the protocol used to transmit video. Choose

the lowest protocol supported by all systems in the conference.

Audio Protocol Specifies the protocol used to transmit audio.

Frame Rate Specifies the frame rate to use.

Configuring Telephony with the SoundStation VTX 1000

You can use a SoundStation VTX 1000 conference phone with set-top and component systems to place, add, or redial video calls, or to add video to audio calls. To take advantage of the latest integration features, the VSX system requires version 7.5 or later software and the SoundStation VTX 1000 requires version 1.5 or later software.

You can connect an analog phone line to the VSX 7000e or VSX 8000 to make regular telephone calls with the system or to add audio-only participants to video calls.

To configure telephony options:

1. Go to System > Admin Settings > Network > Telephony.

2. Configure these settings:

Setting Description

Configuring Network Use

Room Telephone Number

System Telephone Number

VSX 7000e VSX 8000

VTX Telephone Number

VSX 5000 VSX 6000 VSX 6000A VSX 7000 VSX 7000s VSX 7000e VSX 8000

Outside Line Dialing Prefix

Enter the telephone number of the room where the system is located.

Specifies the analog phone number of the system, including country and area codes for the system’s location.

Specifies the number of the SoundStation VTX 1000 conference phone that is connected to the system.

Specifies the dialing prefix used to call outside the network.

3 - 27

Administrator’s Guide for the VSX Series

To configure the analog phone line (POTS line) for the VSX 7000e or VSX 8000 system:

Go to this screen: Configure these settings:

Telephony

System > Admin Settings > Network > Telephony

Call Preference

System > Admin Settings > Network > Call Preference

Network Dialing

System > Admin Settings > Network > Call Preference > Next

Configuring Call Preferences

Call preferences help you manage the network bandwidth used for calls. You can specify the default and optional call settings for outgoing calls. You can also limit the call speeds of incoming calls.

To choose call preferences:

1. Go to System > Admin Settings > Network > Call Preference.

Enter the System Telephone Number for the analog phone line.

Enable Analog Phone.

Add Analog Phone to the Dialing Order

3 - 28

2. Configure these settings:

Setting Description

Enable Basic Mode

Enable H.239 Specifies standards-based People+Content data collaboration.

Enable IP H.323 Allows the system to make IP calls.

Enable SIP Allows the system to use SIP when connecting IP calls.

Enables a limited operating mode that uses H.261 for video and G.711 for audio. This mode provides administrators with a workaround for interoperability issues that cannot be solved using other methods. The Basic Mode setting stays in effect until you change it.

Setting Description

Configuring Network Use

Enable ISDN H.320

VSX 3000 VSX 3000A VSX 7000 VSX 7000s VSX 7000e VSX 8000

Enable Voice Over ISDN

Enable V.35/RS-449/ RS-530

VSX 7000 VSX 7000s VSX 7000e VSX 8000

Enable Analog Phone

VSX 7000e VSX 8000

Enable ISDN Gateway

Allows the system to make ISDN calls.

This selection is only available when the system has ISDN networking capability.

Allows the system to make voice-only calls to phones connected to an ISDN network, such as an organization’s PBX.

Allows the system to make calls through your third-party network equipment.

This selection is only available when the system has a V.35/RS-449/RS-530 network module installed.

Allows the system to make voice-only calls to any phone using an analog phone line.

Disable this setting to remove a SoundStation VTX 1000 conference phone from the dialing order.

Allows users to choose whether to place IP-to-ISDN calls through a gateway.

To make the enabled call types available on the Place a Call screen, you must enable the Call Quality setting described on page 4-48.

1. Select and configure these settings:

Setting Description

Preferred Dialing Method

Specifies the preferred method for dialing various call types. If set to Auto, calls use the configured Dialing Order. If set to Manual, the system prompts the user to select the call type from a list when placing a call.

Dialing Order Specifies how the system places calls to directory entries that

have both IP and ISDN numbers. It also specifies how the system places calls dialed manually, when the call type selection is either unavailable on the home screen or set to Auto. If a call attempt does not connect, the system tries to place the call using the next call type in the Dialing Order.

This setting is available only when Preferred Dialing Method is set to Auto.

For more information, refer to Configuring Dialing Order

Settings on page 3-30.

3 - 29

Administrator’s Guide for the VSX Series

2. Select to go to the Preferred Speeds screens and configure these

settings:

Setting Description

Preferred Speed for Placing Calls

Maximum Speed for Receiving Calls

3. Select to go to the Call Speeds screen and specify the call speeds to

make available to users, if you are allowing them to choose speeds on a call-by-call basis.

Configuring Dialing Order Settings

If the call type on the home screen is set to a specific call type, the system does not attempt to place the call using a different call type, even if other types are listed in the Dialing Order.

Determines the speeds that will be used for calls from this system when:

• Call Quality is set to Auto on the home screen and Directory screen, or

• The Call Quality setting is not available for users.

If the far-site system does not support the selected speed, the system automatically negotiates a lower speed.

Allows you to restrict the bandwidth used when receiving calls.

If the far site attempts to call the system at a higher speed than selected here, the call is re-negotiated at the speed specified in this field.

3 - 30

You can configure the VSX system so that users can choose to place IP-to-ISDN or ISDN-to-IP calls through a gateway.

To allow users to place an IP-to-ISDN call through a gateway:

1. Make sure the system is registered with a gatekeeper.

2. Go to System > Admin Settings > Network > Call Preference and select

Enable ISDN Gateway.

3. If you want to allow users to place IP-to-ISDN calls through a gateway

when calling from the directory, do one of the following:

— On the Network Dialing screen, set Preferred Dialing Method to

Auto and select ISDN Gateway as the first choice under Dialing Order. With this configuration, calls placed from the directory will be

placed through a gateway first if an ISDN number exists.

— On the Network Dialing screen, set Preferred Dialing Method to

Manual. With this configuration, users can select ISDN Gateway

from the list of call types that appears when placing a call from the directory.

Configuring Network Use

To allow users to place an ISDN-to-IP call through a gateway:

1. If you want to allow users to place ISDN-to-IP calls through a gateway

when dialing manually:

a. Make sure Call Quality is enabled on the Home Screen Settings

screen. This setting displays the Call Type selection on the Place a Call screen.

b. On the Network Dialing screen, select IP Gateway next to ISDN in the

Dialing Order.

With this configuration, users can enter the gateway address in the dialing field, along with an extension in extension field, and select IP H323 in the call type list.

2. If you want to allow users to place ISDN-to-IP calls through a gateway

when calling from the directory, do one of the following:

— On the Network Dialing screen, set Preferred Dialing Method to

Auto and select IP Gateway next to ISDN under Dialing Order. With

this configuration, calls placed from the directory will be placed through a gateway first if a gateway address is present in the ISDN number field and an extension is present in the Extension field.

— On the Network Dialing screen, set Preferred Dialing Method to

Manual. With this configuration, users can select IP Gateway from

the list of call types that appears when placing a call from the directory.

Configuring the Global Directory

If your organization uses the Polycom Global Management System™, you can configure your system to use the global directory. The global directory provides a list of other systems that are registered with the Global Directory Server and available for calls. The other systems appear in the directory, allowing users to place calls to other users by selecting their names.

Configuring the Directory Server Settings

To configure the Directory Server settings:

1. Go to System > Admin Settings > Global Services > Directory Servers.

2. Configure these settings:

3 - 31

Administrator’s Guide for the VSX Series

Setting Description

Global Directory (GDS)

Password Lets you enter the global directory password, if there is one.

Display Global Addresses

Display Name in Global Directory

Save Global Directory to System

Group Name Specifies the group name used for global directory entries in

Setting the Dialing Rules

If your system is connected to your organization’s private network and also to a public network, you may need to specify the codes and prefixes necessary for dialing other systems.

Specifies the IP address or DNS address of the Global Directory Server. You can enter up to five addresses.

Displays other registered systems in the global directory.

Specifies whether to display the system’s name in the Global Directories of other registered systems.

Copies the global directory to this local system. When this setting is disabled, the system can display no more than 1,000 global directory entries. When this setting is enabled, the system can display up to 4,000 global directory entries.

the local directory. In the directory, entries from Global Directory Servers are listed in the Polycom GDS group.

3 - 32

To set the dialing rules:

1. Go to System > Admin Settings > Global Services > Dialing Rules.

2. Configure these settings:

Setting Description

Always Dial Area Code

Dial 1+ for all USA calls

Specifies that calls to sites in the same area code must include the area code.

Specifies that calls to systems in the United States must include a “1” before the area code.

Note: Even if you have this setting enabled, you may need to dial 1 and the area code when calling long distance over ISDN within your same area code.

Placing a Test Call

When you finish configuring the system, you can use one of the sample numbers in the directory to test your setup.

To place a test call:

1. On the Place a Call screen, select Directory.

2. Select Group.

3. Select Sample Sites and highlight a location.

4. Press Call on the remote control.

You can also find a list of worldwide numbers that you can use to test your VSX system at www.polycom.com/videotest.

If you have trouble making video calls:

• Make sure the number you dialed is correct, then try the call again. For

Configuring Network Use

example, you may need to dial 9 for an outside line or include a long distance access code or country code.

• To find out if the problem exists in your system, ask the person you were

trying to reach to call you instead.

• Find out if the system you are calling has its power turned on and is

functioning properly.

• If you can make calls but not receive them, make sure that your system is

configured with the correct number.

Checking System Status

The System Status screen provides detailed information about system settings, IP and ISDN connections, time server connections, and other information that is important to the functioning of the system. For an explanation of any of the status items, select the item and press on the remote.

When there is a change in system status or a potential problem, you see an alert at the bottom of the Place a Call screen.

To view System Status information:

¾ Go to System > Diagnostics > System Status.

3 - 33

Administrator’s Guide for the VSX Series

To get information about a status message:

¾ Select the status message and press or on the remote control.

Keeping your Software Current

If you have Internet access and a software key, you can use the web-based Softupdate application to update the VSX Series software. If you do not have Internet access, your reseller can supply you with the VSX Series software update on CD-ROM.

Do not power off the system during the software upgrade process. If the upgrade is interrupted, the system may become unusable.

To update your software via the Internet:

1. Using a web browser, go to www.polycom.com/videosoftware and log

in to the Polycom Resource Center.

You will need to set up a PRC account, if you don’t already have one.

2. Navigate to your product page.

Refer to the Release Notes for information about the latest software version. Refer to Upgrading Polycom Video Software for detailed information about obtaining software key codes and using the SoftUpdate program.

3. Download the VSX Series software update file in .zip format.

4. Double-click the software.zip file to extract the file.

5. Double-click Softupdate.exe to run the update program.

If you install version 8.5 or later on a VSX system that has Security Mode enabled, the system verifies that the software being installed is authentic Polycom software.

To install a version earlier than 8.5, you must disable Security Mode on the VSX system.

3 - 34

Customizing the VSX System

Every organization has users with different needs. With a VSX system, you can design the video conferencing experience to meet the needs of everyone.

You can customize the look and behavior of the system, and then build in the required access levels for your users, depending on how much or how little you want them to change system behaviors.

When you set up the system for the first time, the system is configured with the most commonly used settings. If you need to change any of these initial settings, you can adjust the screen settings as described in this chapter.

If you established an administrator’s password during the initial configuration, you must enter it each time you access advanced settings.

Designing Video Behaviors

You can configure the following video behaviors to accommodate your environment:

• Camera Settings and Video Quality

• Monitors

• Content Display

• VCR/DVD Player Settings

4 - 1

Administrator’s Guide for the VSX Series

Configuring Camera Settings and Video Quality Options

The Cameras and Video Quality screens let you specify camera and video settings, as appropriate for the equipment you are using.

To configure camera and video settings:

1. Go to System > Admin Settings > Cameras.

2. Configure these settings:

Setting Description

Far Control of Near Camera

VSX 5000 VSX 6000 VSX 6000A VSX 7000 VSX 7000s VSX 7000e VSX 8000

Backlight Compensation

Camera Brightness

VSX 3000 VSX 3000A VSX 5000

Primary Camera Specifies which camera is the main camera.

Camera Direction

VSX 5000 VSX 6000 VSX 6000A VSX 7000 VSX 7000s VSX 7000e VSX 8000

Specifies whether the far site can control the position of the near-site camera. When this option is selected, a user at the far site can control the framing and angle of the camera for the best view of the near site.

Specifies whether to have the camera automatically adjust for a light background. Backlight compensation is best used in situations where the subject appears darker than the background.

Specifies how much light is let into the camera’s iris. A low number allows in less light; a high number allows in more light.

Specifies the direction the camera moves when using the arrow buttons on the remote control.

4 - 2

Power Frequency

VSX 3000 VSX 3000A VSX 5000

Specifies the frequency of the electrical power used for the camera.

• 50 Hz—Select if you have a PAL system.

• 60 Hz—Select if you have an NTSC system.

Setting Description

Customizing the VSX System

VCR/DVD Audio Out Always On

VSX 7000s VSX 7000e VSX 8000

Allows you to record a call using one VCR or DVD, while playing recorded content into the call from a second VCR or DVD.

Do not select this setting if you have only one VCR or DVD player connected.

3. Select to go to Camera Settings:

— Specify the name, icon, and format for each video source.

— VSX 6000, VSX 7000, VSX 7000s, VSX 7000e, VSX 8000: Specify

whether secondary camera sources are People or Content. Camera sources specified as Content are sent at a higher resolution and lower frame rate.

4. Select to go to Video Quality.

5. Select Motion or Sharpness for the video inputs:

—Motion — This setting is for showing people or other video with

motion.

—Sharpness — The picture will be sharp and clear, but motion will not

be smooth. Choose this setting for document cameras. Sharpness is available in point-to-point H.263 calls only.

6. Set Pro-Motion Video to specify when to use Pro-Motion for video

inputs set for motion. Pro-Motion provides 50/60 fields per second interlaced video for TV-like quality at higher bandwidths.

— VSX 3000 and VSX 3000A systems send Pro-Motion video for the

DVD/VCR input only.

— VSX 5000, VSX 6000, and VSX 6000A systems can receive Pro-Motion

video but cannot transmit it.

7. Select to go to Camera Calibration. Only VSX 7000e and VSX 8000

systems with a PowerCam Plus camera can be calibrated for automatic camera tracking. Follow the instructions on the screen to calibrate the camera for automatic camera tracking if it consistently moves too far in

one direction when tracking is enabled. Press Near on the remote

control so that you can zoom the camera in on your mouth.

For the best calibration results, make sure the camera and system are set up as described in Configuring Automatic Camera Tracking on page 4-4 and Connecting

Cameras to Component Systems on page 2-15.

4 - 3

Administrator’s Guide for the VSX Series

To configure a second camera:

Go to this screen: Configure these settings:

Cameras

System > Admin Settings > Cameras

Camera Settings

System > Admin Settings > Cameras > Next

Video Quality

System > Admin Settings > Cameras > Next > Next

Serial Port

VSX 7000,VSX 7000s, VSX 7000e, VSX 8000

System > Admin Settings > General Settings > Serial Port

• Designate this as the Primary Camera, if

desired.

• Set Camera Direction to specify which way

the camera moves when you control it with the remote control. (VSX 5000, VSX 6000, VSX 6000A, VSX 7000, VSX 7000s, VSX 7000e, VSX 8000)

1. Name the camera.

2. Select a camera icon.

3. If you used an RCA to mini-DIN adapter to connect the camera cable, change the Video Format to Composite. (VSX 5000,

VSX 7000, VSX 7000s, VSX 7000e, VSX 8000)

Set the video quality (Motion for people video or Sharpness for still images).

If it is a PTZ camera:

1. Set the RS-232 Mode to Sony PTZ camera control.

2. Specify which camera is associated with this port.

4 - 4

Configuring Automatic Camera Tracking

You can configure a VSX 7000e or VSX 8000 with a Polycom PowerCam Plus to track to the speaker’s voice or to camera presets. During a call, users can press Auto on the remote control to toggle between Automatic Camera Tracking, Automatic Camera Tracking to Presets, and Automatic Camera Tracking Off.

When Automatic Camera Tracking to Presets is enabled and no one speaks for 30 seconds, the camera automatically moves to preset 0. When Automatic Camera Tracking is enabled and no one speaks for 30 seconds, the camera automatically moves to a position to include all of the people who have spoken.

If the camera consistently moves too far in one direction when tracking is enabled, follow the instructions on the Camera Calibration screen to calibrate the camera for better tracking.

Customizing the VSX System

Points to note about using automatic camera tracking:

• You must have a VSX 7000e or VSX 8000 with a Polycom PowerCam Plus

camera.

• If you are using Polycom microphones, make sure they are properly connected and unmuted, and that the Enable Polycom Microphones and Echo

Canceller settings are selected.

• If you are using a Polycom Vortex, disable the Enable Polycom Microphones and Echo Canceller settings.

• Disable the Enable Polycom StereoSurround setting.

For more information about setting up the PowerCam Plus for automatic camera tracking, refer to the section Connecting Cameras to Component

Systems on page 2-15.

Configuring Camera Presets

Camera presets are stored camera positions that you can create ahead of time or during a call.

Presets allow users to:

• Automatically point a camera at pre-defined locations in a room.

• Select a video source such as a VCR or DVD player, a document camera,

or an auxiliary camera.

If your system’s main camera supports electronic pan, tilt, and zoom movement, you can create up to 100 preset camera positions for the near site. Each preset stores the camera number, its zoom level, and the direction it points (if appropriate). Near-site presets are available for VSX set-top and component systems. They remain in effect until you delete or change them.

To store a preset:

1. If you are in a call, press Near or Far on the remote control to

choose a near-site or far-site camera or other video source.

2. If you selected a camera that supports electronic pan, tilt, and zoom, you

can adjust the camera’s position:

— Press the arrow buttons on the remote control to move the camera up,

down, to the left, or to the right.

— Press Zoom to zoom the camera out or in.

3. Press Preset on the remote control.

4 - 5

Administrator’s Guide for the VSX Series

4. Press and hold a number to store the preset position.

To delete all presets:

1. If a call is connected, press Near to choose a near-site video source.

2. Press Preset on the remote control.

3. Press Delete to delete all presets.

Configuring Monitors

The VSX system allows you to customize displays to suit your room and equipment configuration, including choosing the monitor for presenting content.

To store a double-digit preset (10-99), hold the second number down.

Any existing preset stored at the number you enter is replaced.

If Automatic Camera Tracking to Presets will be used during calls, set preset 0 to a wide shot of the room. When Automatic Camera Tracking to Presets is enabled and no one speaks for 30 seconds, the camera automatically moves to preset 0.

To configure monitors:

1. Go to System > Admin Settings > Monitors > Monitors.

2. Configure these settings:

4 - 6

Setting Description

Customizing the VSX System

Monitor 1

VSX 5000 VSX 6000 VSX 6000A VSX 7000 VSX 7000s VSX 7000e VSX 8000

Specifies the monitor’s aspect ratio:

•4:3 — Select if you are using a regular TV monitor.

•16:9 — Select if you are using a wide-screen monitor.

Specifies the monitor’s format:

•S-Video — Select if the main monitor is connected to a

VSX 8000 system using an S-Video cable.

• Composite — Select if the main monitor is connected to a

VSX 8000 system using a composite video cable and S-Video to RCA adapter.

•VGA — Select if you are using a VGA monitor as the primary

display device for a VSX 5000, VSX 6000A, VSX 7000s, VSX 7000e, or VSX 8000. If you select VGA, your VGA monitor must be set to SVGA (800 x 600) or XGA (1024 x 768) at 60 Hz, and Monitor 2 is disabled.

Note: If you select 16:9, you will also need to set up the monitor for full-screen display. In the monitor’s setup menu, choose the setting that stretches the picture uniformly without clipping the edges, which is usually called Full, Wide screen, or 16x9.

Use this setting: Not this setting:

Output upon Screen Saver Activation

VSX 5000 VSX 6000 VSX 6000A VSX 7000 VSX 7000s VSX 7000e VSX 8000

Specifies the screen saver output for Monitor 1:

Specifies whether black video or no signal is sent to the monitor when the system goes to sleep and the screen saver activates.

Select Black if you want to display screen saver text or a screen saver news feed. This is the recommended setting to prevent burn-in for TV monitors.

Select No Signal if you want the display to react as if it is not connected when the system goes to sleep. This is the recommended setting for VGA monitors and projectors.

4 - 7

Administrator’s Guide for the VSX Series

Setting Description

Monitor 2

VSX 5000 VSX 6000 VSX 6000A VSX 7000 VSX 7000s VSX 7000e VSX 8000

Output upon Screen Saver Activation

VSX 5000 VSX 6000 VSX 6000A VSX 7000 VSX 7000s VSX 7000e VSX 8000

Specifies the second monitor’s aspect ratio:

•Off — Select if you do not have a second monitor.

•4:3 — Select if you are using a regular TV monitor as the

second monitor.

•16:9—Select if you are using a wide-screen monitor as the

second monitor. On the monitor, select the display mode that uniformly stretches the video from side to side, which is usually called Full, Wide screen, or 16x9.

Specifies the second monitor’s format:

•S-Video — Select if you have a second monitor connected to

the system’s S-Video output using an S-Video cable.

• Composite — Select if you have a second monitor connected

to the system using a composite video cable.

•VGA — Select if you are using a VGA monitor as the second

display device.

Specifies the screen saver output for Monitor 2:

Specifies whether black video or no signal is sent to the monitor when the system goes to sleep and the screen saver activates.

Select Black if you want to display screen saver text or a screen saver news feed. This is the recommended setting to prevent burn-in for TV monitors.

Select No Signal if you want the display to react as if it is not connected when the system goes to sleep. This is the recommended setting for VGA monitors and projectors.

4 - 8

VCR

VSX 7000s VSX 7000e VSX 8000

Specifies the VCR/DVD Player output format:

•S-Video — Select if you have a VCR or DVD player

connected to the system’s S-Video output using an S-Video cable.

• Composite — Select if you have a VCR or DVD player

connected to the system output using a composite video cable.

PIP Specifies PIP (Picture-in-Picture) behavior:

•Camera — The PIP window is displayed when the call is first

connected and when a user moves the camera, uses presets, or switches to a different camera source.

•On — The PIP window stays on for the duration of the call.

• Off — The PIP window is not displayed during the call.

•Auto — The PIP window is displayed when a user picks up

the remote.

Note: PIP settings are also available in the User Settings screen.

Users can turn the PIP on or off and change its location on the screen using

PIP on the remote control.

Setting Description

Customizing the VSX System

Zoom Video to Fit Screen

VSX 5000 VSX 6000 VSX 6000A VSX 7000 VSX 7000s VSX 7000e VSX 8000

Display Icons in a Call

Snapshot Timeout

Dual Monitor Emulation

Specifies whether the video image is displayed full screen on a wide-screen monitor.

If this setting is enabled, video is shown full screen with a portion of the top and bottom clipped off. If this setting is disabled, video is centered with black margins on each side.

This setting applies to either Monitor 1 or Monitor 2, if they are set to 16:9. This setting does not apply if Dual Monitor Emulation is enabled.

Specifies whether to display all on-screen graphics, including icons and help text, during calls.

Lets you choose whether to have slides and snapshots time out, after a period of four minutes.

Specifies whether the system can show multiple views on a single display. If content is being viewed, different views can be displayed by pressing

PIP on the remote control.

For more information, refer to Using Dual Monitor Emulation on page 4-11.

4 - 9

Administrator’s Guide for the VSX Series

3. Select and configure these settings:

Setting Description

Monitor 1

VSX 5000 VSX 6000 VSX 6000A VSX 7000 VSX 7000s VSX 7000e VSX 8000

Monitor 2

VSX 5000 VSX 6000 VSX 6000A VSX 7000 VSX 7000s VSX 7000e VSX 8000

Visual Concert VGA Out

VSX 5000 VSX 6000 VSX 6000A VSX 7000 VSX 7000s

Select the video source(s) to display on Monitor 1. For more information about how this setting can affect your display, refer to

Video Source Output Examples for Multiple Monitors on page Appendix-1.

Select the video source(s) to display on Monitor 2. For more information about how this setting can affect your display, refer to

Video Source Output Examples for Multiple Monitors on page Appendix-1.

Specifies whether to show content on the Visual Concert VSX display.

4 - 10

VGA Out

VSX 7000e VSX 8000

VCR Record Source

VSX 7000s VSX 7000e VSX 8000

Specifies whether to show content on the display connected to the system’s VGA output.

Specifies the video source to be recorded to videotape or DVD. If Far is enabled, the recorded video will switch to the current far

site speaker. If both Near and Far are enabled, the recorded video will switch between near and far sites depending on the current speaker. This selection is available only when you are using a single monitor.

Polycom VSX User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

About This Guide

Contents

Introducing the VSX Series

VSX Models

VSX 3000 and VSX 3000A Desktop Systems

VSX 5000 Set-top System

VSX 6000 and VSX 6000A Set-top Systems

VSX 7000 and VSX 7000s Set-top Systems

VSX 7000e Component System

VSX 8000 Component System

Key Features

Breakthrough Video Quality

Industry-Leading Audio Quality

Rich Conference Experience

Enhanced User Experience

Easy Installation

Security

Remote Management

Setting Up Your System Hardware

System Back Panel Views

VSX 3000 and VSX 3000A Connector Panel

VSX 5000 Back Panel

VSX 6000 Back Panel

VSX 6000A Back Panel

VSX 7000 Back Panel

VSX 7000s Back Panel

VSX 7000e Back Panel

VSX 8000 Back Panel

Positioning the System

Positioning Desktop Systems

Positioning Set-top Systems

Positioning Component Systems

Connecting to the LAN

Connecting to Other Networks

Connecting Desktop Systems to the ISDN BRI Network

Connecting Set-top and Component Systems to ISDN or Other Networks

Connecting Cameras

Connecting Document Cameras to Desktop Systems

Connecting Cameras to Set-top Systems

Connecting Cameras to Component Systems

Using a Desktop System as the Monitor for a Computer

Connecting Monitors and Projectors

Connecting Monitors to Set-Top Systems

Additional TV Monitor

VGA Monitor or Projector

Connecting Monitors to Component Systems

Additional TV Monitor

VGA Monitor or Projector

Connecting Microphones or a SoundStation VTX 1000

About Polycom Microphones and the SoundStation VTX 1000

Connecting Polycom Microphones to Set-Top or Component Systems

Placing Polycom Microphones to Send Stereo from Your Site

Connecting a SoundStation VTX 1000 to a Set-top or Component System

Placing a SoundStation VTX 1000 Phone to Send Stereo from Your Site

Connecting Powered Microphones or a Mixer to a VSX 8000 Component System

Connecting Speakers

Connecting Speakers or Headphones to Desktop Systems

Connecting Speakers to Set-top Systems

Connecting Speakers to Component Systems

Placing Speakers to Play Stereo from Far Sites

Connecting Content Sharing Equipment

Connecting VCR/DVDs

Connecting a Visual Concert VSX to Set-top Systems

Connecting an ImageShare II to Component Systems

Connecting Computers to Component Systems

Connecting Control and Accessibility Equipment

Connecting Closed Captioning Equipment

Connecting Touch-Panel Controls

Connecting IR Sensors to VSX 8000 Systems

Powering On

Powering On the VSX 3000 or VSX 3000A Desktop System

Powering On Set-top and Component Systems

Configuring Network Use

Getting the Network Ready

Network Connectivity Checklist

Configuring with the Setup Wizard