Polycom VoiceStation 500 User Manual
Polycom IP 500/501 User Guide
Polycom IP 500/501 User Guide
Polycom IP 500/501 User Guide
Table of Contents
Table of Contents......................................................................................................................2
Introduction...............................................................................................................................3
The Polycom IP500/501 IP Phone ...................................................................................................................................... 3
Web Portal .................................................................................................................................3
Telephony Toolbar....................................................................................................................3
Document Format.....................................................................................................................4
Feature Functionality................................................................................................................4
Feature Functionality................................................................................................................5
Account Codes - Verified ....................................................................................................................................................... 5
Account Codes - Unverified................................................................................................................................................... 5
Ad-Hoc Conference Calling................................................................................................................................................... 5
Call Forward Always................................................................................................................................................................ 6
Call Forward Busy.................................................................................................................................................................... 7
Call Forward No Answer........................................................................................................................................................ 7
Call Park .................................................................................................................................................................................... 7
Call Park Retrieve..................................................................................................................................................................... 7
Call Pickup ................................................................................................................................................................................ 8
Directed Call Pickup................................................................................................................................................................ 8
Call Return ................................................................................................................................................................................ 8
Call Transfer – Blind ............................................................................................................................................................... 8
Call Transfer – Consult........................................................................................................................................................... 8
Call Transfer – To Voicemail................................................................................................................................................. 9
Call Waiting............................................................................................................................................................................... 9
Cancel Call Waiting Per Call................................................................................................................................................... 9
Caller ID Blocking Per Call .................................................................................................................................................. 10
Caller ID Delivery Per Call................................................................................................................................................... 10
Dialing...................................................................................................................................................................................... 10
Do Not Disturb...................................................................................................................................................................... 10
Hold ......................................................................................................................................................................................... 11
Last Number Redial............................................................................................................................................................... 12
Push-to-Talk ........................................................................................................................................................................... 12
Speed Dial 100........................................................................................................................................................................ 12
Speed Dial 8............................................................................................................................................................................ 13
Voicemail................................................................................................................................................................................. 13
Zayo Managed Services IP 500/501 User Guide Page 2 of 13
Polycom IP 500/501 User Guide
Introduction
The purpose of this document is to inform Zayo Managed Services users on how use the Polycom IP500/501
Phone with their Hosted PBX Service. Each feature available with the Professional Seat will be described along
with instructions on how to use the feature. Some users may not have all of the functionality described in this
document. Seat type purchased determines which features are available.
The Polycom IP500/501 IP Phone
Web Portal
The Zayo Managed Services Web Portal is a robust online tool used to configure calling features such as do-notdisturb and selective call forward. While most features can be activated using the phone, you may want to explore
the Web Portal to fully enjoy all of the powerful call management tools available. Please see your company’s
Administrator for access to the Web Portal.
Telephony Toolbar
The Telephony Toolbar is a software application for Microsoft Outlook, Microsoft Internet Explorer, or Mozilla
Firefox and can be used to configure calling features such as do-not-disturb and call forward, and can also be used
for a wide variety of click to call features. The Telephony Toolbar complements the Web Portal and allows users
easy access to often used calling features. Please see your company’s Administrator for more information on the
Telephony Toolbar.
Zayo Managed Services IP 500/501 User Guide Page 3 of 13
FEATURE NAME
STEP BY STEP
FUNCTIONALITY
STEP BY STEP
Polycom IP 500/501 User Guide
Document Format
Below is an example of how each feature will be presented and examined in this document.
AND
DESCRIPTION
INSTRUCTIONS
FOR USING THE
FEATURE
INSTRUCTIONS
FOR EXTENDED
FEATURE
Zayo Managed Services IP 500/501 User Guide Page 4 of 13
Loading...