Polycom VMC 1000 User Manual

Video Media Center -

VMC 1000

Getting Started Guide

Video Media Center - VMC 1000 Getting Started Guide

Trademark Information

Polycom®, the Polycom logo design, Video Media Center®, and RSS 2000® are registered trademarks of Polycom, Inc. All other trademarks are the property of their respective owners.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.

Catalog No. 3725-771

05-000A

Document VMCGSG1.0.6B

Release Date 4/2009

Version 1.0.6

Polycom Inc.

4750 Willow Road

Pleasanton, CA 94588-2708 U.S.A.

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.

As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

ii Polycom, Inc.

1 Setting Up the VMC 1000 Appliance

Contents

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Hardware Installation Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Safety Notice and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

FCC Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

CE Mark Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

VCCI Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Environmental Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Ratings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Electrical and General Safety Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . 2

Unpacking the Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

The 4-post rack assembly consists of: . . . . . . . . . . . . . . . . . . . . . . . . . 5

The 2-post rack assembly consists of: . . . . . . . . . . . . . . . . . . . . . . . . . 5

Site Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Setup location, rack and appliance precautions . . . . . . . . . . . . . . . . 5

Rack Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

4-Post Rack Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2-Post Rack Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Rear Panel Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Front Panel Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2 Licensing the VMC 1000 Appliance

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Preparations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Connecting the PC to the VMC 1000 appliance: . . . . . . . . . . . . . . . . . . . . . . 12

Getting the VMC 1000 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Getting the Product License Key From Polycom Support . . . . . . . . . . . . . . 14

Adding the Product License Key to the VMC 1000 Appliance . . . . . . . . . . 16

Getting a Permanent VMC 1000 License File From Polycom Support . . . 17

Uploading the Permanent VMC 1000 License File . . . . . . . . . . . . . . . . . . . . 18

Setting Up the Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Editing the Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Restarting the VMC 1000 Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Next Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

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Video Media Center - VMC 1000 Getting Started Guide

3 Configuring the VMC 1000 Appliance

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Configuring the VMC 1000 Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Logging into the Administrator UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Setting the Site URL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Synchronizing the VMC 1000 Time Settings from the Management App 23

Other Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Setting Alerts for CPU, Disk, and Memory Usage . . . . . . . . . . . . . . . . 24

Configuring the Viewer Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Restarting the VMC 1000 Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Monitoring the Status of the VMC 1000 Appliance . . . . . . . . . . . . . . . . . . . 28

Port Information for the VMC 1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Setting Up the Network Configuration with a Serial Port (Optional) . . . . 30

Next Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

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Setting Up the VMC 1000 Appliance

Overview

This guide explains how to configure the VMC 1000 appliance as part of the Polycom video conferencing solution.

Hardware Installation Procedures

To configure the VMC 1000 appliance as part of the Polycom video conferencing solution, you must have the:.

• PC to initialize and configure the VMC 1000 appliance.

• Network cross over cable to connect the PC to the VMC 1000 appliance.

• Provided IP address to log into the VMC 1000 appliance.

Safety Notice and Warnings

FCC Notice

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1 This device may not cause harmful interference.

2 This device must accept any interference received, including interference

that may cause undesired operation.

No Telecommunications Network Voltage (TNV)-connected PCBs shall be installed.

This class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

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Video Media Center - VMC 1000 Getting Started Guide

CE Mark Warning

This is a Class A product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.

VCCI Warning

This is a product of VCCI Class A Compliance.

Environmental Warning

Perchlorate Material - special handling may apply.

See www.dtsc.ca.gov/hazardouswaste/perchlorate.

This notice is required by California Code of Regulations, Title 22, Division 4.5, Chapter 33:

Best Management Practices for Perchlorate Materials. This product/part includes a battery that contains Perchlorate material.

Ratings

V:100 - 240 VAC (auto-range)

Hz:60/50

A:4.0

Electrical and General Safety Guidelines

CAUTION

This appliance is intended for installation in restricted areas only. Initial setup and maintenance should be performed by qualified personnel.

CAUTION

Power down the appliance following the operating system’s proper power down procedure from the front panel. It is also recommended that the power cord be unplugged before servicing.

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Setting Up the VMC 1000 Appliance

WARNING

• To avoid electrical shock, check the power cords as follows.

• This product is to be installed in Restricted Access Location only.

• Use the exact type of power cords required.

• Use power cord(s) that came with safety certifications.

• Power cord(s) must comply with AC voltage requirements in your region.

• The power cord plug cap must have an electrical current rating that is at

least 125% of the electrical current rating of this product.

• The power cord plug cap that plugs into the AC receptacle on the power supply must be an IEC 320, sheet C13, type female connector.

• Plug the power cord(s) into a socket that is properly grounded before turning on the power.

WARNING

Disconnect the power supply at the circuit breaker before accessing the C-2400 power supply or any other of its components. Turning off the system power supply switch does not reduce the risk of electrical shock from the power supply terminal block.

CAUTION

Risk of explosion if CMOS battery is installed upside down or is replaced by an incorrect type. Dispose of used batteries according to the instructions.

CAUTION

Required operating conditions for the appliance are -

• Temperature: 10 to 35oC.

• Humidity, non-condensing: 8 to 90%.

CAUTION

• To prevent the unit from overheating, never install the appliance in an

enclosed area that is not properly ventilated or cooled. For proper airflow, keep the front and back sides of the appliance clear of obstructions and away from the exhaust of other equipment.

• Be aware of the locations of the power switches on the chassis and in the room, so you can disconnect the power supply if an accident occurs.

• Take extra precautionary measures when working with high voltage components.

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Video Media Center - VMC 1000 Getting Started Guide

• Do not work alone.

• Before removing or installing main system components, be sure to

disconnect the power first. Turn off the system before you disconnect the power supply.

• Use only one hand when working with powered-on electrical equipment to avoid possible electrical shock.

• Use rubber mats specifically designed as electrical insulators when working with computer systems.

• The power supply or power cord must include a grounding plug and must be plugged into grounded outlets.

CAUTION

• Electric Static Discharge (ESD) can damage electronic components. To

prevent damage to your system board, it is important to handle it very carefully. The following measures can prevent ESD damage to critical components.

• Use a grounded wrist strap designed to prevent static discharge.

• Keep all components and printed circuit boards (PCBs) in their antistatic

• Touch a grounded metal object before removing the board from the

• Do not let components or PCBs come into contact with your clothing,

• Touch a grounded metal object before removing the board from the

• Handle a board by its edges only; do not touch its components, peripheral

• When handling chips or modules, avoid touching their pins.

• Put the motherboard and peripherals back into their antistatic bags when

• For grounding purposes, make sure your computer chassis provides

Unpacking the Appliance

bags until ready for use.

antistatic bag.

which may retain a charge even if you are wearing a wrist strap.

antistatic bag.

chips, memory modules or contacts.

not in use.

excellent conductivity between the power supply, the case, the mounting fasteners and the motherboard.

Before you begin

• Place the VMC 1000 appliance on a stable flat surface in the selected location.

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Setting Up the VMC 1000 Appliance

Verify that the ship kit includes the following for installing the appliance in your rack:

• Two power cords

• A crossover cable

• Screws, cone washers and cage nuts (shown below)

• 4-post and/or 2-post rack rail bracket assemblies

NOTE: Use the hardware supplied with your specific rack if different from the hardware supplied in this kit.

The 4-post rack assembly consists of:

• A set of long, fixed rack brackets that attach directly to the rack itself.

• A set of medium-sized adjustable rack brackets that attach to the long,

fixed rack brackets.

Site Preparation

The 2-post rack assembly consists of:

• A set of long, fixed rack brackets.

• Three sets of short rack brackets that attach to the long fixed rack brackets.

One of these sets has threaded holes (for placement in the front) to allow theappliance to be secured in the rack.

Setup location, rack and appliance precautions

• Elevated Operating Ambient - If installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than room ambient. Therefore, consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature (Tma) specified by the manufacturer.

Always keep the rack’s front door and all panels and components on the appliances closed when not servicing to maintain proper cooling.

• Reduced Air Flow - Installation of the equipment in a rack should be such that the amount of air flow required for safe operation of the equipment is not compromised. Leave enough clearance, approximately 25 inches in the front, and 30 inches in the back of the rack to enable you to access appliance components and allow for sufficient air flow.

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Video Media Center - VMC 1000 Getting Started Guide

• Mechanical Loading - Mounting of the equipment in the rack should be such that a hazardous condition is not achieved due to uneven mechanical loading.

All racks must be mounted securely. Ensure that all leveling jacks or stabilizers are properly attached to the rack. If installing multiple appliances in a rack, make sure the overall loading for each branch circuit does not exceed the rated capacity.

Do not slide more than one appliance out from the rack at a time. Extending more than one appliance at a time may result in the rack becoming unstable. Install your appliance in the lower part of the rack because of its weight and also for ease in accessing appliance components.

• Circuit Overloading - Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of the circuits might have on overcurrent protection and supply wiring. Appropriate consideration of equipment nameplate ratings should be used when addressing this concern.

• Reliable Earthing - Reliable earthing of rack-mounted equipment should be maintained. Particular attention should be given to supply connections other than direct connections to the branch circuit (e.g. use of power strips).

Rack Installation

Install near appropriate AC outlets, and Ethernet hubs or individual jacks.

Be sure to install an ACPower Disconnect for the entire rack assembly. The

Power Disconnect must be clearly marked.Ground the rack assembly

properly to avoid electrical shock.

4-Post Rack Installation

Unpack the appliance and locate the mounting hardware.

NOTE: The following installation procedures for are for use with the rails and hardware provided in your ship kit. If different style rails are being used, or if your rack requires different hardware, refer to the instructions provided with your rail or rack ship kit.

NOTE: When removing the appliance from the 4-post rack, you will need to press down on the right locking tab and lift up on the left locking tab in order to release it from the rack. Carefully slide it out supporting the unit on both sides at all times.

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Setting Up the VMC 1000 Appliance

Step 1

• Locate the two rack rail brackets that came in your ship kit.

• Attach the medium-sized adjustable rack bracket to the longer fixed rack

bracket as shown.

• Insert the tab on the rear of the medium adjustable rack bracket through the larger round opening on the back end of the long fixed rack bracket and slide the long bracket forward to keep the two brackets from coming apart. These rail brackets slide to accommodate different rack depths.

Step 2

• Insert a cage nut into each of the square holes in the rack you will be using as shown (three in the front and two in the rear). They click into place.

• Attach the rack /rail assemblies to the rack using two M5 x 12 flat head screws and cone washers in the front and back. The convex side of the cone washers face toward the rack.

• Make sure the rack / rail assemblies and screws are aligned in the rack not only in the front and back, but are level in height on the left and right sides for proper alignment for appliance installation.

Step 3

• Align the fixed chassis rails on the appliance with the fixed rack rail brackets installed in the rack.

• Carefully slide the appliance into the rack until you hear the locking tabs on each side of the fixed front rails click into place.

• Push the appliance all the way into the rack until it stops.

• Sefcure the unit in the rack using a 10-32 x 3/4" truss head screw (and a

cage nut if not already installed) in the center hole on each rail.

2-Post Rack Installation

Unpack the appliance and locate the mounting hardware.

NOTE: The following installation procedures are for use with the rails and hardware provided in your ship kit. If different style rails are being used, or if your rack requires different hardware, refer to the instructions provided with your rail or rack ship kit.

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Video Media Center - VMC 1000 Getting Started Guide

NOTE: When removing the appliance from the 2-post rack, you will need to press down on the right locking tab and lift up on the left locking tab in order to release it from the rack. Carefully slide it out supporting the unit on both sides at all times.

Step 1

• Locate the two long and six short rack brackets that came in your ship kit.

• Securely attach the set of short brackets with the threaded screw holes to

the long bracket in the front as shown. Use two M4 truss head screws for each bracket.

• Loosely attach one set of the other short brackets to the long fixed bracket as shown using one M4 truss head screw on each bracket. The three holes on the flap will face toward the back for later attachment to the 2-post rack.

• Loosely attach the remaining set of short brackets to the long fixed bracket as shown using one M4 truss head screw on each bracket. The three holes on the flap will face toward the front for later attachment to the 2-post rack.

Step 2

• Attach the assembled brackets to the 2-post rack.

• Insert two M5 x 12 flat head screws through the short brackets into the

2-post rack (in the front and back of therack as shown) and tighten. Make sure the brackets are aligned and level in height, not only in the front and back but also on the left and right sides.

• Tighten each of the the single screws on the small fixed brackets (located on either side of the rack) to secure the brackets in the rack and ensure appliance stability.

Step 3

• Align the fixed chassis rails on the appliance with the fixed rack rail brackets installed in the rack.

• Carefully slide the appliance into the rack until you hear the locking tabs on each side of the fixed front rails click into place.

• Push the appliance all the way back into the rack until it stops. Secure the unit in the rack using a 10-32 x 3/4" truss head screw in the center hole on each rail.

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