Polycom Virtual PBX User Manual

Phone Use Guide

Your Polycom Phone

Your Polycom phone has a wide range of great features that get even
better when combined with a Virtual PBX System. This document
will guide you through use of key functions.

Differences from Standard Polycom Functions

Using Polycom phone inside your VirtualPBX Service is a little
different than other uses. We provide better versions of some key

functions, such as call transfers and conferencing, and don’t support
a couple of others. Here’ the list:

 Hold key – Polycom’s hold key works, but you have more options and music on hold when using

the * key to hold through Virtual PBX (see below).

 Transfer and Conference softkeys – these Polycom functions are not supported by Virtual PBX,

please see below how to get transfers with more optio ns and conferencing for more people from
your Virtual PBX system.

 Some Polycom phones include a “Line 2” button. We have changed the function of this button so

that it dials voicemail.

Using the Phone Navigation Features

Your Polycom phone comes with a special keypad used for navigating the display. The arrow or scroll keys

are used to scroll through the displayed information while the Select key is used to select

a field of displayed data or enter edit mode for some settings.

Basic Phone Features

Placing a Call

Using the Handset:

 Pick up the handset, and then dial the number. You must dial “1” and then the area code, even

for local calls,

 Or, dial the number first, and then pick up the handset.

Using the hands-free Speakerphone:

 With the handset on-hook, press , , or the NewCall soft key, then, enter the

number,

 Or, dial the number, and then press or .

Using the optional Headset:

 With the headset connected, press , , or the NewCall soft key.

 Or, dial the number, and then press or .

Answering a Call

Handset: Pick up the handset. You will be prompted with a greeting that offers several options. To

accept the call press “#”. To place the caller into voice mail press “*”. If you send the call to voice mail,
you can listen in to the message being left and pick up at any time by pressing “#”.

Speakerphone: Press , , or the Answer soft key.

With Optional Headset: Press .

Ending a Call

Press the EndCall soft key or the line key corresponding to the line. Or, depending on the call mode, press

, press , or hang up the handset.

Dialing another Extension in Your Virtual PBX System

To dial another extension on your system simply pick up the handset and dial the extension number.

Redial

Press [Dial] to display the Placed Call list. Scroll to select the desired recipient and press [Dial] again.

Additional Phone Features

Transfer a Call

To transfer a caller, press “*” at any time during the call. The VPBX System will put the caller on hold. The
caller will hear your selected music on hold. The system will prompt you for forwarding instructions.
(Feature does not apply to outbound calls)

Virtual PBX Call Hold and Resume

To put a caller on hold using the VPBX system press “*” at any time during the call as if you were going to
transfer a call. The VPBX System will put the caller on hold and play music on hold. The transfer prompts
can be ignored and the caller will be on hold until the call is released by pre ssing “*” again. (Feature does

not apply to outbound calls)

Polycom Call Hold and Resume

The Polycom phone itself also has a hold function, separate from the Virtual PBX system hold. It does not
allow call transfers from hold, and does not play music on hold. Callers will hear nothing at all. To use:

During a call, press .

To resume the call, press again, the Resume soft key, or the .

Microphone Mute

Virtual PBX Phone User’s Guide, Page 2