Polycom ViewStation vsx7000 User Manual
Polycom®VSX™7000
Frequently Asked Product Questions
General
What hardware comes standard with a basic system?
The base (set-top) unit with integrated camera and integrated
speaker, a subwoofer, one microphone, one remote control, user
documentation and all of the required cables to get started.
What cables are included with a base system and what
are the lengths?
Following is a list of the basic cables included with each system.
Cables Provided with VSX 7000
Cable Type Length Provided
Conference Link to microphone 30 feet
Base unit to subwoofer 10 feet
Power Cable 10 feet
(1) S-Video cable 25 feet
RJ45 Cable (Network) 12 feet
What options are available for this product?
At release, there will be several options. Each is described below.
Quad BRI Module – This module is inserted into the subwoofer and
provides connection for up to (4) BRI lines
Multipoint Software License – When installed, this license allows the
user to have up to (4) sites connected during a single videoconference, supporting Voice Activated Switching (VAS)
People+Content
allow users to connect their laptop to the videoconferencing system during
a call and present high-resolution graphics, live motion and audio.
Additional Display Adaptor Kit – Includes an adaptor cable that allows for
an additional display to be configured, using either an S-Video, Composite or
VGA connection.
™
– This includes software and a table-top pod designed to
Serial/V.35 Interface Module* (available Q4 03)– This module
is inserted into the subwoofer and provides serial connection up to
2 Mbps bandwidths.
AES Software License (Advanced Encryption Support)* (available
Q4 03) – This software option provides AES encryption support for both IP
and ISDN point-to-point calls.
Can I try the multipoint capability before buying a license?
Yes. All systems ship with a Multipoint Software License that enables limitless (5) minute multi-point calls. This allows for sufficient time to dial three
participants, over IP or ISDN or mixed, using the internal MCU capabilities.
If this feature proves useful, users can purchase a permanent key from their
Polycom reseller.
What, exactly, is the functionality of the internal multipoint?
The internal MCU allows the user to dial a mix of IP & ISDN or IP & V.35 endpoints using the internal bridging capabilities of the VSX. This feature also
allows a participant to dial into a call that is already in progress. This ability
is made secure by the option of adding a “dial-in” password. Four total participants can be in the call at any one time.
What language translations are available with this product?
The graphical user interface, user documentation, Web interface, audio
keypad confirmation and remote control are available in the following
language translations:
Microphone Kit – Includes (1) microphone and (1) (10) foot conference
link cable.
Security Locking Cable – This (6) foot, locking steel cable ensures security
for your system. Lock the VSX 7000 unit to any stationary object in seconds.
Chinese (Simplified), Chinese (Traditional), English, French, German,
Italian, Japanese, Korean, Norwegian, Portuguese, Spanish translations
are available.
Connect. Any Way You Want.
What are the Warranty and Software Upgrade terms of the product?
The VSX includes a one year hardware warranty and 90 day software warranty. For the first year a Standard Service Package will also be included,
at no additional charge. The Standard Software package provides telephone
support, software updates, and software upgrades (feature releases) for
one year. Extended Service Packages are also available at time of purchase.
At the end of one year, customers may renew, or upgrade their Service
Package for continued service, support and upgrades. Or customers may
purchase software upgrades only. More details on the Service and Support
programs is available in the 'Polycom Service Offerings' Guide.
What is included in the list price?
The VSX 7000 includes the Codec, Subwoofer, remote control, a single
microphone, software, and documentation. Also included is a standard one
year hardware and 90 day software warranty , in addition to one year of a
Standard Service Package, including one year of phone support help desk,
software updates and software upgrades (feature releases).
Audio
Why is the speaker built into the set-top unit?
To provide superior, consistent and reliable audio quality and reproduce
able sound that is much better than standard television speakers. All of
which is possible without having to purchase expensive external speakers.
What is the benefit of the built-in speaker?
The speaker is custom designed to maximise videoconferencing audio
quality in a room that measures 30 x 50 x 9 feet. Their frequency response
is from 80 Hz to 22 kHz.
Does that mean I can’t use the television speakers?
No. The audio output can still be connected to the television for speaker
output, but this is not recommended.
Can external speakers be used with the system?
Yes. Simply turn off the internal audio in the user interface then connect
the line out connections on the back of the unit to external powered
speakers or an amplifier.
Does the subwoofer have to be plugged in?
Yes. The subwoofer is the source of power for the set-top unit and is the
source of the optional network interface modules.
Can the subwoofer be used on my home stereo system?
No. The subwoofer is designed specifically for the VSX 7000 unit and will
not function when attached to other equipment.
Ideally, where should the subwoofer be placed?
Recommended placement is on the floor near the base unit, away from
monitors or other speakers output. The subwoofer needs to be at the
lowest point in the room for optimal audio dispersion. The distance
limitation is (10) feet, the distance of the cable between the base unit
and the subwoofer.
Can the subwoofer be placed in an enclosure such as a cabinet?
Putting the subwoofer in an enclosure will compromise the audio
performance and is not recommended.
How are the VSX 7000 microphones different than the ViewStation
®
mike pods?
The VSX 7000 microphones are optimised to use the VSX Siren™ 14Plus
audio algorithm by employing higher sampling rates than the ViewStation
mike pods.
What is the significance of the soft pads on the bottom of
the microphones?
The pads serve as shock absorbers that isolate the microphone from tabletop vibrations. This means that periphery noise from tapping pencils or fingers or soft impacts to the tabletop will be filtered, allowing participants to
focus on the transmission of voice.
How many microphones can be connected at one time?
Up to (3) microphones can be connected at once. All systems ship with
(1) microphone and additional microphone kits can be purchased. The
additional microphone kit contains (1) microphone and (1) 10-foot conference link cable.
What cable lengths can be used with the microphones?
The maximum total length for conference link cabling is (110) feet.
Conference link cables are available in lengths of (10), (30) and (50) ft. If
using a (50) ft. section, this must be the first link in the sequence and connected to the VSX 7000. The configuration is limited to a single (50) ft. segment. A Visual Concert VSX unit can be daisy-chained anywhere in this
configuration, for a total of (3) “widgets”. Following are examples of how
this can be configured.
How does 14 kHz audio sound compared to 7 kHz?
Think of 14 kHz as near-CD quality video, vs.7 kHz is like listening to an
AM or FM radio. The audio is less fatiguing and words are clearer, more
intelligible. This all adds up to a more natural verbal communications during a video call. A comparison audio clip is available on the Polycom Web
site and on our VSX 7000 promotional CD.
What, exactly, is 14 kHz audio, Siren 14 audio and
VSX Siren 14Plus audio?
Polycom’s industry leading Siren 14 audio was first introduced on the
iPower products. The VSX 7000 now introduces VSX Siren 14Plus audio.
This proven, unparalleled Siren 14 audio algorithm is enhanced by the
audio technology of an integrated mid-range speaker, subwoofer and 360˚
directional microphone array. Polycom’s 14 kHz audio uses the Siren 14
codec and is fully interoperable with all iPower
™
and MGC bridge products.
Polycom VSX 7000 Frequently Asked Product Questions
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