PolyCom ViewStation EX User Guide
ViewStation® EX User
Guide
VS4000 User’s Guide
March 2003 Edition
March 2003 Edition
MarchMarch
3725-21086-001A
3725-21086-001A
Trademark Information
e
Polycom®, the Polycom logo design, and ViewStation® are registered trademarks of Polycom Inc. ARENA™, Global
Management System™, PathNavigator™, Polycom OneDial™, and Visual Concert™ are trademarks of Polycom,
Inc. in the United States and various other countries.
Internet Explorer™, NetMeeting®, Windows®, and Windows NT® are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries.
Intel®, Pentium®, and Celeron® are registered trademarks and TeamStation™ is a trademark of Intel Corporation.
Adobe® Acrobat® is a registered trademark of Adobe Systems Incorporated.
ADTRAN® is a registered trademark of ADTRAN, Inc.
QuickTime™ is a trademark of Apple Computer, Inc.
Netscape® Navigator® is a registered trademark of Netscape Communications Corporation.
IP/TV® is a registered trademark of Cisco Systems, Inc.
All other trademarks are the property of their respective owners. Every effort has been made to ensure that the
information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in
this document is subject to change without notice.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and patents pending held by
Polycom, Inc.
© 2003 Polycom, Inc. All rights reserved.
Polycom Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical,
for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes
translating into another language or format.
As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the
software contained within its products. The software is protected by United States copyright laws and international
treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound
recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsibl
for printing or clerical errors. Information in this document is subject to change without notice.
Chapter 1 - Welcome to the ViewStation EX
Feature Highlights .....................................................................................................18
What is in the Box? ....................................................................................................20
ViewStation EX ....................................................................................................20
Network Interface Module.................................................................................20
Additional Information.......................................................................................21
Remote Control.............................................................................................21
Microphone Pod ...........................................................................................21
Power Supply................................................................................................22
Help and Technical Support .....................................................................................23
Using Help............................................................................................................23
Help Topics...........................................................................................................24
Troubleshooting...................................................................................................24
General...........................................................................................................24
Audio..............................................................................................................26
Video ..............................................................................................................27
How to Contact Technical Support...................................................................27
By Phone ........................................................................................................27
By Internet .....................................................................................................28
Contents
Chapter 2 - Installing the ViewStation EX
What you Need to Install the ViewStation EX System..........................................30
Television Monitors.............................................................................................30
Network Interfaces ..............................................................................................30
Ethernet..........................................................................................................30
ISDN ...............................................................................................................30
Power Source........................................................................................................31
Integrated Cameras .............................................................................................32
Sony EVI-10 Camera ....................................................................................32
NT-1 Device..........................................................................................................32
Required Information..........................................................................................33
Equipment Installation...............................................................................................33
Setting up the ViewStation EX...........................................................................34
ISDN Network Interface Modules ....................................................................35
Setting up the V.35/RS-449/RS-530 Network Interface.........................35
Setting up the Quad BRI Network Interface.............................................38
© Polycom, Inc. 2003 i
ViewStation EX User Guide
Optional Equipment ...........................................................................................41
Second Monitor ............................................................................................41
VCR ................................................................................................................41
Document Camera ....................................................................................... 41
Visual Concert DC .......................................................................................42
Visual Concert FX......................................................................................... 42
ShowStation IP.............................................................................................. 43
Upgrading Software ..................................................................................................45
Upgrading Software over IP..............................................................................45
Upgrading Software over ISDN (H.320)..........................................................47
Updating System Software From a PC on a LAN...................................48
Updating System Software Directly From a PC ...................................... 49
Updating a System Already Loaded With the Current System Software52
Updating System Software Remotely ....................................................... 54
Upgrading the System for Multipoint Calls...........................................................55
Chapter 3 - Initial System Setup
First System Screens .................................................................................................. 59
Selecting the Language....................................................................................... 59
Selecting Menu Items with the Remote Control.............................................60
Setting up System Name and Country............................................................. 61
System Name ................................................................................................61
Country.......................................................................................................... 62
Setting your Call Preference ..............................................................................62
Initial Setup for IP (H.323) Calls .............................................................................. 64
Setup for IP (H.323) Calls................................................................................... 64
Setting up a Gatekeeper .....................................................................................66
Initial Setup for ISDN (H.320) Calls ........................................................................ 67
Setup for the V.35/RS-449/RS-530 Network Interface..................................67
Setting Video Network Options................................................................. 68
Selecting Dialing Speeds .............................................................................69
Setting Broadcast Mode Options ............................................................... 69
Setting Advanced Dialing Preferences......................................................70
Entering V.35/RS-449/RS-530 Video Numbers ...................................... 72
Setup for the Quad BRI Network Interface ..................................................... 73
Entering ISDN Video Numbers .................................................................73
Entering Service Profile Ids Manually ...................................................... 74
Selecting the ISDN Switch Protocol...........................................................75
Final Out-of-Box System Setup Screens .................................................................76
Configuring for Outside Line Calls ..................................................................76
Adding a Telephone Number............................................................................77
Setting the Administrator Password ................................................................77
ii www.polycom.com
Setting up the Firewall ...............................................................................................79
Verifying Initial Setup ...............................................................................................80
Placing a Test Call................................................................................................80
Checking the Network Connectivity Indicators on the Main Screen...........80
Network Line Check Indicators .................................................................81
ISDN Line Check Indicators .......................................................................81
Gatekeeper Status Indicators ......................................................................82
Chapter 4 - Advanced Configuration for your Network
Environment
Configuration of the LAN Settings .........................................................................85
Configuring LAN and Intranet Settings...........................................................85
Selecting Advanced LAN Settings ....................................................................89
Configuring Firewall and LAN Connection Settings ....................................91
Configuration for IP (H.323) Calls ...........................................................................93
Configuring H.323 Name and Extension .........................................................94
Selecting Dialing Speeds.....................................................................................95
Configuring the Gateway and Gatekeeper......................................................96
Overview .......................................................................................................96
About Polycom OneDial..............................................................................97
Setting the Gateway and Gatekeeper ........................................................98
Configuring the Gateway Number............................................................100
Selecting your Gateway Prefix and Suffix ................................................101
Configuration for ISDN (H.320) Calls .....................................................................103
Advanced V.35/RS-449/RS-530 Network Interface Configuration.............103
Configuring the V.35/RS-449/RS-530 Serial Interface Control Signals104
Setting up Satellite (H.331) Broadcast Mode............................................105
Selecting Dialing Speeds..............................................................................106
Setting the Calling Profile............................................................................108
Enabling Crypto Resync..............................................................................110
Advanced Quad BRI Network Interface Configuration ...............................111
Entering ISDN Video Numbers..................................................................112
Entering or Detecting Service Profile Ids..................................................113
Setting Audio Quality Preference ..............................................................114
Setting Channel Dialing Preferences .........................................................116
Selecting Dialing Speeds..............................................................................116
Modifying ISDN Video Network Information.........................................117
Configuration of the Global Address Book ...........................................................119
Overview...............................................................................................................119
About the Global Address Book........................................................................120
Configuring Settings for the Global Address Book Server............................120
Setting the Global Address Book Preferences .................................................121
Contents
© Polycom, Inc. 2003 iii
ViewStation EX User Guide
Selecting your Preferred Alias...........................................................................123
Selecting the Call Type Order for OneDial Address Book Entries ..............124
Entering the Private Network Number............................................................125
Establishing Dialing Rules .................................................................................125
Dialing Rules 1.............................................................................................. 125
Dialing Rules 2.............................................................................................. 128
Configuration for the Global Management System ..............................................130
Overview ..............................................................................................................130
About Global Management System.................................................................. 130
Setting Global Management Preferences.........................................................132
Accessing Global Management Server URLs..................................................133
Adding Global Management Technical Support Contact Information....... 134
Configuring Streaming Preferences ........................................................................ 136
Configuring SNMP Preferences ...............................................................................138
Configuring Quality of Service ...............................................................................140
Chapter 5 - Using the ViewStation EX
Remote Control...........................................................................................................144
Video Calls ..................................................................................................................148
Placing a Call Manually...................................................................................... 148
Using One Number......................................................................................148
Using Two Numbers....................................................................................151
Placing a Call from the Address Book..............................................................153
Placing a Speed-Dial Call ...................................................................................154
Placing a Call from the Web Interface..............................................................155
Placing a Call Using the Application Programming Interface .....................155
Answering a Video Call Manually ................................................................... 155
Answering a Video Call Automatically...........................................................156
Setting the System to Do Not Disturb..............................................................156
Ending a Video Call ............................................................................................157
Analog Telephone Calls ............................................................................................ 158
Placing a Telephone Call....................................................................................158
Adding a Telephone Call to a Video Call........................................................159
Disconnecting a Telephone Call........................................................................ 159
Adding a Video Call to a Telephone Call........................................................160
Address Book ............................................................................................................. 161
Adding an Entry to the Address Book.............................................................162
Editing an Existing Entry in the Address Book..............................................163
Deleting Entries in the Address Book ..............................................................164
Transferring the Address Book ......................................................................... 164
Using the Global Address Book........................................................................ 165
Creating Multipoint Address Book Entries..................................................... 166
iv www.polycom.com
Contents
Cameras and Sound ...................................................................................................167
Controlling Cameras ...........................................................................................167
Selecting a Near-Site Camera......................................................................167
Selecting a Far-Site Camera.........................................................................168
Controlling the Near-Site Camera..............................................................168
Controlling the Far-Site Camera.................................................................169
Adjusting Camera Settings..........................................................................170
Setting Camera Presets ................................................................................170
Enabling Automatic Voice Tracking..........................................................171
Enabling Automatic Tracking to Camera Presets....................................172
Controlling Sound ...............................................................................................173
Setting the Volume.......................................................................................173
Using the Mute Button.................................................................................173
Controlling Sound Effects Volume ............................................................174
Snapshots ....................................................................................................................175
Sending Snapshots...............................................................................................175
Snapshot Timeout................................................................................................175
Picture-In-Picture (PIP) .............................................................................................177
Graphics Cursor .........................................................................................................178
General Information............................................................................................178
Using the Graphics Cursor.................................................................................179
Chapter 6 - Using Advanced System Features
Multipoint Calls (Optional).......................................................................................182
Before you Begin..................................................................................................182
Multipoint Dialing Speed Table .................................................................182
Mixed Protocol Dialing Speed Table .........................................................183
Multipoint Downspeeding..........................................................................184
Multipoint Calls and Firewall Information ..............................................185
Placing Multipoint Video Calls..........................................................................186
Using the Manual Dialer (Video Phone)...................................................186
Using an Address Book Meeting Entry.....................................................188
Using the Address Book..............................................................................190
Using the Manual Dialer and the Address Book.....................................190
Mixed Protocol Dialing.......................................................................................191
Different Ways to Place a Mixed Protocol Call........................................191
Additional Information ...............................................................................192
Multipoint Viewing Modes................................................................................193
Mode Description.........................................................................................194
Switching Modes ..........................................................................................196
Multipoint Conference Password......................................................................196
Setting Up the Meeting Password..............................................................197
© Polycom, Inc. 2003 v
ViewStation EX User Guide
Using the Meeting Password......................................................................197
MCU Meeting Password Protection in Multipoint Dial-In Calls.......... 198
Multipoint Cascading Capabilities ...................................................................200
Chair Control ....................................................................................................... 201
General Information ....................................................................................201
Actions Available to All Sites..................................................................... 202
Actions Only Available to the Chair Controller......................................203
Dial-In Calling (Optional) ........................................................................................204
Dial-In Calling Scenarios....................................................................................204
With an Existing Point-to-Point Call.........................................................204
With no Existing Point-to-Point Call......................................................... 205
Auto Answer Multipoint Mode Configuration ..............................................206
Setting the Auto Answer Multipoint Mode.............................................206
Streaming Video ........................................................................................................ 208
Enabling Streaming.............................................................................................208
Configuring Streaming Options........................................................................ 209
Configuring Streaming for Apple QuickTime................................................210
Enabling and Starting Streaming on the ViewStation EX...................... 210
Viewing Streaming with Apple QuickTime on the PC ..........................210
Data Conferencing ..................................................................................................... 212
Enabling Data Conferencing on your System.......................................... 213
Using a ShowStation IP...............................................................................213
Using Microsoft NetMeeting......................................................................213
Chapter 7 - Using the System with a PC
Before you Begin......................................................................................................... 216
PC Requirements................................................................................................. 216
Connecting the PC and the ViewStation EX to the LAN...............................216
Connecting the PC Directly to a ViewStation EX not on the LAN .............. 219
Configuring your Web Browser........................................................................ 221
Internet Explorer Configuration ................................................................221
Netscape Configuration ..............................................................................222
Accessing the Web Interface .................................................................................... 224
Basic Features of the Web Interface ........................................................................225
Placing a Call........................................................................................................225
Placing a Call from the Address Book ...................................................... 227
Placing a Call from the Global Address Book.......................................... 227
Placing a Call Using the Manual Dialer....................................................227
Loading and Selecting a Slide Presentation.....................................................228
Loading a Slide Presentation on the PC....................................................229
Selecting a Slide Presentation on the ViewStation EX............................ 232
Slide Display Information...........................................................................234
vi www.polycom.com
Viewing a Slide Presentation .............................................................................234
Viewing a Meeting...............................................................................................236
Advanced Features of the Web Interface ...............................................................237
Closed Caption.....................................................................................................237
Accessing and Using Closed Caption........................................................237
Additional Information About Closed Caption.......................................238
PolycomSnap........................................................................................................239
Address Book Utility...........................................................................................240
NetMeeting ...........................................................................................................241
Enabling NetMeeting on the ViewStation EX ..........................................242
Accessing NetMeeting .................................................................................242
Information About Placing an IP Video Calls with NetMeeting...........243
System Setup and Remote Management ................................................................245
Admin Setup/General Setup.............................................................................246
System Diagnostics..............................................................................................247
System Diagnostics.......................................................................................248
Virtual Remote Control ...............................................................................248
Send a Message.............................................................................................249
Streaming ....................................................................................................................250
Chapter 8 - Troubleshooting
Contents
General .........................................................................................................................252
Audio ...........................................................................................................................253
Video ............................................................................................................................255
Network and Communications ...............................................................................257
IMUX ............................................................................................................................259
LAN/Intranet .............................................................................................................260
Presentations ...............................................................................................................261
Remote Control ..........................................................................................................263
Appendix A - Screen Reference
System Information Reference..................................................................................266
Diagnostics Screen Reference ...................................................................................268
Network Statistics................................................................................................268
Advanced Network Statistics.............................................................................269
About Polycom Video Error Concealment™ (PVEC).............................270
Call Status .............................................................................................................271
Color Bars..............................................................................................................271
Audio.....................................................................................................................272
Generate Tone ...............................................................................................272
© Polycom, Inc. 2003 vii
ViewStation EX User Guide
Audio Meter..................................................................................................273
Near End Loop.....................................................................................................273
Far End Loop........................................................................................................274
Reset System.........................................................................................................274
User Setup Screen Reference ....................................................................................275
Admin Setup Screen Reference ...............................................................................279
General Setup....................................................................................................... 280
V.35/RS-449/RS-530 Video Network Screens................................................282
Multipoint Setup .......................................................................................... 282
Call Preference..............................................................................................283
Video Network .............................................................................................283
Dialing Speeds..............................................................................................283
Broadcast Mode............................................................................................283
Advanced Dialing ........................................................................................ 283
Video Numbers ............................................................................................ 283
Advanced V.35..............................................................................................284
BRI Video Network Screens...............................................................................284
IMUX (Inverse Multiplexer)....................................................................... 284
ISDN Video Numbers.................................................................................. 284
Auto Detect SPIDs........................................................................................284
Audio Quality............................................................................................... 284
Advanced Dialing ........................................................................................ 284
Dialing Speeds..............................................................................................285
Call Preference..............................................................................................285
Multipoint Setup .......................................................................................... 285
ISDN Video Network ..................................................................................285
LAN Setup Screens.............................................................................................. 285
LAN & Intranet (main)................................................................................ 285
LAN & Intranet (Configuration)................................................................ 285
Advanced LAN Settings .............................................................................286
Firewall & LAN Connection....................................................................... 286
H.323 Setup (main).......................................................................................286
H.323 Setup (configuration)........................................................................286
Dialing Speeds..............................................................................................286
Gateway & Gatekeeper................................................................................ 286
Gateway Number.........................................................................................286
Gateway Setup.............................................................................................. 286
Streaming.......................................................................................................287
SNMP Setup..................................................................................................287
Global Address (Main)................................................................................287
Global Address (Server)..............................................................................287
Global Address Book Preferences..............................................................287
Preferred Alias..............................................................................................287
Advanced Address Book Preferences.......................................................287
viii www.polycom.com
Contents
Private Network ISDN Number.................................................................288
Dialing Rules 1..............................................................................................288
Dialing Rules 2..............................................................................................288
Global Management (Main)........................................................................288
Global Management (Configuration) ........................................................288
Global Management URLs..........................................................................288
Global Management Info.............................................................................288
Quality of Service .........................................................................................288
Data Conference...................................................................................................289
Telephone & Audio .............................................................................................291
Video and Cameras Screens...............................................................................292
Monitors.........................................................................................................292
TV Monitors...................................................................................................293
Graphics Monitor..........................................................................................294
EX VGA Monitor ..........................................................................................295
Cameras..........................................................................................................295
VCR Setup......................................................................................................297
VGA Input Calibration ................................................................................298
Security..................................................................................................................299
Crypto Resync Pulse............................................................................................300
Software and Hardware Screens .......................................................................300
Software .........................................................................................................300
RS-232.............................................................................................................301
Hardware Information.................................................................................301
Send Address Book ......................................................................................302
Far Site Software Update.............................................................................302
System Options.............................................................................................302
Appendix B - Interoperability Information
H.320 Endpoint Interoperability...............................................................................306
H.323 Endpoint Interoperability...............................................................................307
MCU H.320 Interoperability......................................................................................308
MCU H.323 Interoperability......................................................................................308
Gateway/Gatekeeper/T120 Server Interoperability .............................................309
Firewall/NAT Interoperability.................................................................................310
Appendix C - ViewStation EX Technical Specifications
ViewStation EX Technical Specifications ................................................................311
© Polycom, Inc. 2003 ix
ViewStation EX User Guide
x www.polycom.com
List of Figures
Figure 1-1.Help Screen (Main)............................................................................................. 23
Figure 1-2.Help Screen (Topics) .......................................................................................... 24
Figure 2-1.ViewStation EX with Sony EVI-10 Camera .................................................... 32
Figure 2-2.V.35/RS-449/RS-530 Network Interface Module (P-LINK side) ................ 36
Figure 2-3.V.35/RS-449/RS-530 Network Interface Module (NETWORK side)......... 37
Figure 2-4.Quad BRI Network Interface Module (P-LINK side).................................... 39
Figure 2-5.Quad BRI Network Interface Module (Network side).................................. 40
Figure 2-6.Softupdate Screen............................................................................................... 46
Figure 2-7.Softupdate System Info Screen......................................................................... 47
Figure 3-1.Welcome (Language) Screen............................................................................. 59
Figure 3-2.How to Select Menu Items Screen.................................................................... 60
Figure 3-3.System Name Screen.......................................................................................... 61
Figure 3-4.Country Screen.................................................................................................... 62
Figure 3-5.Call Preference Screens...................................................................................... 63
Figure 3-6.H.323 Setup Screen............................................................................................. 64
Figure 3-7.Gatekeeper Screen .............................................................................................. 66
Figure 3-8.Video Network Screen....................................................................................... 68
Figure 3-9.Dialing Speeds Screen........................................................................................ 69
Figure 3-10.Advanced Dialing Screen................................................................................ 70
Figure 3-11.Advanced Dialing Screen (Calling Profile List) ........................................... 71
Figure 3-12.Video Numbers Screen.................................................................................... 72
Figure 3-13.ISDN Video Numbers Screen ......................................................................... 74
Figure 3-14.Auto Detect SPIDs Screen ............................................................................... 74
Figure 3-15.ISDN Switch Protocol Screen.......................................................................... 75
Figure 3-16.Outside Line Calls Screen................................................................................ 76
Figure 3-17.Telephone Numbers Screen............................................................................ 77
Figure 3-18.Administrator Password Screen..................................................................... 78
Figure 3-19.ViewStation EX Main Screen .......................................................................... 81
Figure 3-20.Main Screen (showing network conditions)................................................. 82
Figure 4-1.LAN & Intranet Screen ...................................................................................... 86
Figure 4-2.Advanced LAN Settings Screen ....................................................................... 89
Figure 4-3.Firewall & LAN Connection Screen................................................................. 91
Figure 4-4.H.323 Setup Screen (configuration) ................................................................. 94
Figure 4-5.Dialing Speeds Screen........................................................................................ 95
Figure 4-6.Gateway & Gatekeeper Screen ......................................................................... 98
Figure 4-7.Gateway Number Screen................................................................................. 100
Figure 4-8.Gateway Screen................................................................................................. 101
Figure 4-9.Advanced V.35 Screen ..................................................................................... 104
© Polycom, Inc. 2003 xi
ViewStation EX User Guide
Figure 4-10.Video Network Screen and Broadcast Mode Screens................................106
Figure 4-11.Dialing Speeds Screen ....................................................................................107
Figure 4-12.Advanced Dialing Screen (Page 1) ...............................................................109
Figure 4-13.Advanced Dialing Screen (Calling Profile List)..........................................109
Figure 4-14.Crypto Resync Pulse Screen ..........................................................................110
Figure 4-15.ISDN Video Numbers Screen........................................................................112
Figure 4-16.Auto Detect SPIDs Screen..............................................................................113
Figure 4-17.Audio Quality Preference Screen..................................................................115
Figure 4-18.Advanced Dialing Screen...............................................................................116
Figure 4-19.Dialing Speeds Screen ....................................................................................117
Figure 4-20.Global Address (Server) Screen ....................................................................121
Figure 4-21.Global Address Book Preferences Screen (for IP and ISDN Calls)..........122
Figure 4-22.Dialing Rules 1 Screen....................................................................................127
Figure 4-23.Dialing Rules 2 Screen....................................................................................128
Figure 4-24.Global Management (Setup) Screen.............................................................132
Figure 4-25.Global Management URLs Screen................................................................134
Figure 4-26.Global Management Info Screen...................................................................135
Figure 4-27.Streaming Screen.............................................................................................136
Figure 4-28.SNMP Setup Screen ........................................................................................138
Figure 4-29.Quality of Service Screen ...............................................................................140
Figure 5-1.Remote Control..................................................................................................145
Figure 5-2.Video Phone Screen ..........................................................................................148
Figure 5-3.Call Progress Indicators ...................................................................................150
Figure 5-4.Call Hangup Choices Screen ...........................................................................150
Figure 5-5.Address Book Screen........................................................................................153
Figure 5-6.Speed Dial Screen..............................................................................................154
Figure 5-7.Telephone Screen ..............................................................................................158
Figure 5-8.Address Book Screen........................................................................................161
Figure 5-9.Add/Change Entry Screen..............................................................................162
Figure 5-10.............................................................................................................................167
Figure 5-11.Camera Control Button on Remote Control................................................169
Figure 6-1.Cascading 10 Sites in a Multipoint Call .........................................................200
Figure 6-2.Chair Control Screen.........................................................................................202
Figure 6-3.Streaming Screen...............................................................................................208
Figure 6-4.Data Conference Screen....................................................................................212
Figure 7-1.LAN & Intranet Screen.....................................................................................217
Figure 7-2.Placing a Video Call Web Screen....................................................................226
Figure 7-3.Select a Presentation for Viewing Web Screen .............................................229
Figure 7-4.pcPresent Screen................................................................................................230
Figure 7-5.pcPresent: File Open Screen ............................................................................231
Figure 7-6.Available Presentations Screen .......................................................................232
Figure 7-7.Presentation Password Screen.........................................................................232
Figure 7-8.Presentation Directory (showing Loaded Slides) Screen ............................233
Figure 7-9.View a Meeting Web Screen ...........................................................................236
xii www.polycom.com
Figure 7-10.PolycomSnap Interface .................................................................................. 239
Figure 7-11.Address Book Utility Screen......................................................................... 240
Figure 7-12.General Setup Web Screen ............................................................................ 246
Figure 7-13.System Diagnostics Web Screen................................................................... 248
Figure 7-14.Streaming Web Screen................................................................................... 250
Figure A-1.User Setup Screen............................................................................................ 275
Figure A-2.Admin Setup Screen........................................................................................ 279
Figure A-3.General Setup Screen ...................................................................................... 280
Figure A-4.Data Conference Screen.................................................................................. 289
Figure A-5.Telephone & Audio Screen ............................................................................ 291
Figure A-6.Graphics Monitor Screen................................................................................ 294
Figure A-7.VCR Setup Screen............................................................................................ 297
Figure A-8.VGA Input Calibration Screen....................................................................... 298
© Polycom, Inc. 2003 xiii
ViewStation EX User Guide
xiv www.polycom.com
List of Tables
Table 1-1.Key features of the ViewStation EX system ..................................................... 18
Table 4-1.Dialing rules used by the Global Address Book............................................ 126
Table 5-1.Remote Control Functionality .......................................................................... 145
Table 5-2.Graphic cursor function and remote control.................................................. 179
Table 6-1.Multipoint Dialing Speeds................................................................................ 183
Table 6-2.Mixed Protocol Dialing Speeds........................................................................ 184
Table 6-3.Firewall TCP/UDP Ports in Multipoint Calls................................................ 186
Table 6-4.MCU Meeting Password Protection................................................................ 198
Table 6-5.Dial-In Calling with an Existing Point-to-Point Call..................................... 205
Table 6-6.Dial-In Calling with no Existing Point-to-Point Call .................................... 205
Table B-1.H.320 Endpoint Interoperability...................................................................... 306
Table B-2H.323 Endpoint Interoperability....................................................................... 307
Table B-3.MCU H.320 Interoperability............................................................................. 308
Table B-4.MCU H.323 Interoperability............................................................................. 308
Table B-5.Gateway/Gatekeeper/T120 Server Interoperability.................................... 309
Table B-6.Firewall/NAT Interoperability........................................................................ 310
Table C-1.ViewStation EX Technical Specifications....................................................... 311
© Polycom, Inc. 2003 xv
ViewStation EX User Guide
xvi www.polycom.com
1
Welcome to the ViewStation EX
The ViewStation EX system is an easy-to-use, yet powerful set-top,
network appliance that provides the clearest audio and video in the
videoconferencing industry. The ViewStation EX system is a
mid-range conference room product that was designed to deliver
quality video and audio communications to mid-size conference
rooms, boardrooms, classrooms and custom conferencing facilities.
Note
Throughout this manual, the word “system” refers to the ViewStation
EX system.
Topics in This Chapter
The following topics are included in this chapter.
Topic Description Page
Feature
Highlights
What is in the
Box?
Help and
Te c hn i c a l
Support
© Polycom, Inc. 2003 17
This is an overview of the ViewStation EX
system’s main features and benefits.
This section lists the contents of the
ViewStation EX shipping container.
This section describes how to use the
system Help screen and how to contact
Technical Support.
18
20
23
ViewStation EX User Guide
Feature Highlights
The following table provides a summary of the ViewStation EX
system’s main features and benefits. Refer also to the ViewStation
EX Technical Specifications in Appendix D for additional
information.
Table 1-1. Key features of the ViewStation EX system
Feature Description
Video The ViewStation EX system delivers TV quality
Audio The system provides clear 360 degree, full-duplex,
video for lifelike conferencing interaction while fully
supporting the H.263 video standard and the new 60
fields/ second ITU standard.
digital audio with noise suppression, switchable
echo cancellation and automatic gain control, as well
as customized audio—extended audio flexibility via
dual microphone pods and line-level audio input for
custom microphones/mixers.
Camera Support Supports a pan-tilt-zoom camera, a VCR and
document camera input, including support for the
Visual Concert™ DC.
Network Flexibility The system supports the Quad BRI,
V.35/RS-449/RS-530, and Ethernet network
interfaces up to 768 Kbps.
Multipoint
Videoconferencing
Mixed Protocol Dialing Mixed Protocol Dialing enables up to four sites over
Dial-In Calling While in a video call, other endpoints (IP, ISDN, or
18 www.polycom.com
The ViewStation EX can be upgraded using a
special key to support MultiPoint Plus as an option.
The system contains an embedded four-port MCU
for easy, on-demand, multipoint conferencing.
Up to four sites can participate (over IP and ISDN in
the same call) at 128 Kbps for ISDN and 256 Kbps
for IP for a continuous presence, voice activated, or
a chair control call using the one-button address
book dialing.
IP and ISDN in the same call.
POTS) can dial into the call or easily be added by a
call from the host.
Chapter 1 - Welcome to the ViewStation EX
Table 1-1. Key features of the ViewStation EX system
Cascading The Cascading feature allows you to add more video
and audio participants to a multipoint video call,
without the need for a bridge. Each of the
second-level system in a four-site multipoint
videoconference can call up two more video and one
audio site. Up to ten total video sites and four total
audio sites can participate in the call using the
built-in MCU.
Two-Monitor Support Two-monitor support allows to simultaneously
display full-screen video from up to four endpoints,
plus PC content on a separate SGA projector.
High-resolution Graphics The system supports high-resolution XGA live
graphics with Visual Concert ™ FX.
Streaming The streaming feature allows the system to multicast
the videoconference to viewers over IP.
Public and Private Networks The system supports both public and private
networks through ISDN BRI, V.35/RS-449/RS-530,
and Ethernet networks.
Web Management With embedded Web capabilities and remote
management, IT managers can perform diagnostics
and software upgrades.
Dual 10/100 Mbps Ethernet
Ports
Through the dual 10/100 Mbps Ethernet por t you can
make IP calls, connect PCs, and allow Global
Management System™ access and management.
© Polycom, Inc. 2003 19
ViewStation EX User Guide
What is in the Box?
The following section describes the contents of the ViewStation EX
shipping container.
ViewStation EX
The following items are included in the ViewStation EX box:
❑ ViewStation EX unit
❑ Documentation
• Read Me First
• ViewStation EX QuickStart
• Documentation CD
❑ 1 microphone pod
❑ 1 power supply and cord
❑ 1 remote control
❑ Cable kit with:
• 1 RJ-9 microphone cords (brown)
• 1 S-video/triple RCA monitor cable (yellow, white, and
red)
• 1 RJ-45 keyed cable for connection to the network interface
module (light blue)
• 1 RJ-45 cable for connection to the LAN (orange)
• 1 DB-9 serial port cable for connection to a touch panel
Network Interface Module
The system may also include one of the following network interface
equipment(s) (as specified by the user):
20 www.polycom.com
❑ V.35/RS-449/RS-530 network interface:
• V.35/RS-449/RS-530 module
❑ Quad BRI network interface:
• Quad BRI Inverse Multiplexer (IMUX)
• 4 RJ-45 cables
• 1 RJ-45 cable with a keyed connector
Additional Information
The following provides important information about essential
components of the system: the remote control, the microphone
pods, and the power supply.
Remote Control
The remote control is an integral part of the system. You can use the
remote control to configure and operate your system. Once you
have the system set up and running, press the yellow INFO button
on the remote control for a basic description of the remote control
buttons.
Chapter 1 - Welcome to the ViewStation EX
For more information about the remote control, refer to Remote
Control on page 144.
Microphone Pod
The microphone pod provides digital audio input to the system.
The microphone pod has an audio range of approximately 30 feet
(9-meters) and provides automatic gain control, noise suppression,
and echo cancellation. You can press the MUTE button on the
microphone to silence your end of the call. When the MUTE button
is lighted, your end of the call is muted.
An optional microphone pod provides enhanced audio pickup.
Your system supports a maximum of two microphone pods
daisy-chained together.
© Polycom, Inc. 2003 21
ViewStation EX User Guide
Power Supply
To connect the microphone pods to the system:
1. Connect the 30-foot (9-meter) cable to the system and one of the
microphones pods.
2. Connect the 10-foot (3-meter) cable between the two
microphone pods.
Note
Connecting and disconnecting the microphones does not require a
reboot of the system.
The ViewStation EX system has an external power supply. It
supports line voltages between 100V and 240V and line frequencies
from 47 Hz to 63 Hz.
Note
You void the warranty and may possibly damage your system if
you do not use the provided power supply.
22 www.polycom.com
Help and Technical Support
This section provides information about using the on-screen help,
basic troubleshooting, and contacting Polycom Technical support
Using Help
To access the Help screen:
Press the INFO button on the remote control. If your system is
registered with a Global Management System, the following Help
screen appears.
Chapter 1 - Welcome to the ViewStation EX
Figure 1-1. Help Screen (Main)
© Polycom, Inc. 2003 23
ViewStation EX User Guide
Help Topics
To access the Help screen:
Click the Help icon.
Figure 1-2. Help Screen (Topics)
Select the appropriate help topic from this screen. The topics
provide assistance with basic system usage.
Troubleshooting
This section contains basic troubleshooting information. For more
detailed information, refer to the Troubleshooting
General
Following are the most-often encountered problems and their
solutions.
Remote control is not working.
Make sure the batteries are installed. Make sure you are pointing the
remote control at the system’s IR detector. If battery power is low, a
low battery icon appears on the main screen.
24 www.polycom.com
chapter.
Chapter 1 - Welcome to the ViewStation EX
Software Update appears when you power on the ViewStation
EX system.
The system software is corrupt or not loaded properly. Load system
software on the system from your PC. For instructions on how to do
this, refer to Upgrading Software
equipment provider.
A lightning bolt indicator appears on the left side of your far or
near-site screen.
The lightning bolt is only a visual indicator that informs you about
WAN or LAN network problems. It does not indicate performance
problems with your system.
If you are in an H.320 call, the lightning bolt most likely indicates
that the telephone company is experiencing bit errors on the line.
Contact and inform your telephone company of the existing
problem.
If you are in an H.323 call, the lightning bolt may signify that your
LAN network is experiencing packet loss, accompanied by video
and audio degradation. Contact your network manager.
, or consult your network
The lightning bolt works differently in H.320 and H.323 calls for
software version 2.5 and above:
❑ In H.320 calls, the lightning bolt appears if there are 3 or more
CRC (Cyclic Redundancy Check) errors within a period of one
second, or if there are 10 or more FEC (Forward Error
Correction) errors in a period of one second.
❑ In H.323 calls, the lightning bolt appears if more than 100 audio
and video packets are lost. The display counter is reset each time
the lightning bolt appears.
The lightning bolt is triggered when your system detects a certain
level of packet loss on the network. The frequency of the packet loss
rate can be adjusted using the remote control shell (either via RS-232
or via Ethernet/Telnet). .Refer to the ViewStat ion EX, ViewStation
FX, and VS4000 ARENA API Programmer’s Guide.
© Polycom, Inc. 2003 25
ViewStation EX User Guide
Audio
Following are the most-often encountered audio problems and their
solutions.
No audio in a call.
❑ The system is connected to the wrong audio input on the
monitor. Make sure the monitor cables are connected as shown
in the QuickStart color cable diagrams.
❑ Far site is muted. If the far site is muted, a far site Mute icon
appears in the lower left corner of the monitor. Ask the far site
to press the MUTE button on the remote control to check if it is
muted or is not connected properly.
❑ Use the Generate Tone test on the ViewStation EX system to
help diagnose the problem.
❑ Make sure that the microphone pod is positioned correctly for
the meeting configuration. If the microphone pod is behind the
meeting participants, you may not be able to hear them speak.
For the best audio, always position the microphone pod
between the monitor and the person closest to the monitor. As
most people face the monitor during a call, following this rule
ensures that the meeting participants are also facing the
microphone pod.
You can also daisy-chain microphone pods along the conference
table. Additional microphone pods can be purchased from the
Polycom Web store. Follow the same rule for multiple
microphone pods and do not position the pods behind the
meeting participants.
You hear echoes when speaking.
Echoes are always caused by the far site in a call. Have the far site
turn down the volume and make sure that their microphones are
placed away from the system and monitor speakers.
Not enough volume in a call.
The volume is set too low on either the system or the television
monitor. For best results, set the volume on the television monitor to
26 www.polycom.com
Video
Chapter 1 - Welcome to the ViewStation EX
one-half its maximum volume and set the volume on the system to
a comfortable level.
Following are the most-often encountered video problems and their
solutions.
No picture on the main monitor.
The system enters sleep mode after 3 minutes of inactivity. In sleep
mode, the system appears to be powered off. To “wake up” the
system, pick up the remote control, or press the button on the front
of the system.
Same picture on first and second monitors.
❑ You pressed the SNAPSHOT button. The second monitor is
previewing the video on the primary monitor for the snapshot.
Press SNAPSHOT to send a snapshot and then press
SNAPSHOT again to return to live video.
❑ You may have connected your second composite monitor to the
VCR out port on the back of the system.
How to Contact Technical Support
By Phone
Before calling Polycom technical support, have the following
information ready:
❑ Description of the issue
❑ The ViewStation’s 14-digit serial number on the label located on
the bottom of the unit.
Contact Polycom Technical Support at 1-800-POLYCOM. Listen for
the product support prompt.
© Polycom, Inc. 2003 27
ViewStation EX User Guide
By Internet
To contact Polycom technical support, go to the Polycom Global
Services Web page at http://esupport1.polycom.com/cgi/top.asp.
This page allows you to enter your contact information as well as a
question or a description of the problem. Including the following
information will decrease the amount of time needed to assess your
situation:
❑ The ViewStation’s 14-digit serial number on the label located on
the bottom of the unit.
❑ Software revision of the product
❑ Network information
❑ Troubleshooting steps you tried to implement
Response time to technical support inquiries will not exceed two
business days. Response time on basic or technical information
requests about Polycom products and their capabilities may vary
with the complexity of the question.
28 www.polycom.com
Loading...