Polycom Viewstation 128, Viewstation 512, Viewstation MP User Manual

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ViewStation

USER’S GUIDE

™

128/512/MP

Polycom, Inc.

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.

As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording).

Other Restrictions

You shall not and shall not allow any third party to 1) decompile, disassemble, or otherwise reverseengineer or attempt to reconstruct or discover any source code or underlying ideas or algorithms of the software by any means whatsoever or 2) remove any product.

Trademark Information

Polycom®, ShowStation®, and the Polycom logo design are registered trademarks, and ViewStation™ is a trademark of Polycom, Inc. in the United States and various other countries. ADTRAN

registered trademark and Expert ISDN property of their respective owners. Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

™

is a trademark of ADTRAN, Inc. All other trademarks are the

is a

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and patents pending held by Polycom, Inc.

Warranty

Polycom, Inc. warrants its products to be free of defects in materials and factory workmanship for a period of twelve (12) months from date of purchase. This warranty does not apply to damage to products resulting from accident, misuse, service or modification by anyone other than a Polycom, Inc. authorized service facility/dealer. The warranty is limited to the original purchaser and is not transferable. Any liability of Polycom, Inc. or its suppliers with respect to the product or the performance thereof under any warranty, negligence, strict liability or other theory will be limited exclusively to product repair or replacement as provided above. Except for the foregoing, the product is provided “as is” without warranty of any kind including without limitation, any warranty of merchantability or fitness for a particular purpose. The entire risk of the quality and performance of the software programs contained in the system is with you.

Limitation of Remedies and Damages

Polycom, Inc., its agents, employees, suppliers, dealers and other authorized representatives shall not be responsible or liable with respect to the product or any other subject matter related thereto under any contract, negligence, strict liability or other theory for any indirect, incidental, or consequential damages, including, but not limited to loss of information, business, or profits.

The law of certain states or nations does not permit limitation or exclusion of implied warranties and consequential damages, so the above limitations, disclaimers, or exclusion may not apply to you. This warranty gives you special legal rights. You may also have other rights that vary by state and nation.

Important Safeguards

Read and understand the following instructions before using the system:

1. Close supervision is necessary when the system is used by or near children. Do not leave unattended while in use.

2. Only use electrical extension cords with a current rating at least equal to that of the system.

3. Always disconnect the system from power before cleaning and servicing and when not in use.

4. Do not spray liquids directly onto the system when cleaning. Always apply the liquid first to a static free cloth.

5. Do not immerse the system in any liquid or place any liquids on it.

6. Do not disassemble this system (except as instructed in the manufacturer's instructions). To reduce the risk of shock and to maintain the warranty on the system, a qualified technician must perform service or repair work.

7. Connect this appliance to a grounded outlet.

8. In case of lightning storms, disconnect the telephone line cord from the system, and only connect the system to surge protected power outlets.

9. Keep ventilation openings free of any obstructions.

10. SAVE THESE INSTRUCTIONS.

Regulatory Notices

FCC Notice

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Changes or modifications not expressly approved by Polycom could void the user's authority to operate this equipment.

1. This equipment complies with Part 68 of the FCC Rules. On the bottom of this equipment is a label that contains, among other information, the FCC registration number and Ringer Equivalence Number (REN) for this equipment. If requested, provide this information to your telephone company.

2. Before connecting your unit, you must inform your telephone company of the following information:

PORT ID REN/SOC FIC USOC

Basic Rate ISDN

(“S” or “T”) Interface

Loop Start

(“POTS” Port)

“U” Interface SOC=6.0N 02LS5 RJ49C

3. FCC compliant telephone cords and modular plugs are provided with this equipment. This equipment is designed to be connected to the telephone network or premises’ wiring using a compatible modular jack, which is Part 68 compliant. See installation instructions for details.

4. The REN is useful to determine the quantity of devices that may be connected to the telephone line. Excessive REN's on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of REN's of all devices that may be connected to a line, as determined by the total REN's, contact the local telephone company.

5. If your ViewStation causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. However, if advance notice is not practical, you will be notified as soon as possible. You will be advised of your right to file a complaint with the FCC if you believe it is necessary.

6. Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of your equipment. If they do, you will be given advance notice so as to give you an opportunity to maintain uninterrupted service.

7. If you experience trouble with this equipment, ViewStation, please contact your equipment provider for repair/warranty information. If your equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

SOC = 6.0N — —

REN = 0.2B 02LS2 RJ11C

8. There are no user serviceable parts inside the videoconferencing unit, remote control, microphone pod, or power supply.

9. This equipment may not be used on a public coin service provided by the telephone company. Connection to party lines is subject to state tariffs. Contact your state public utility commission or corporation commission for information.

Underwriters’ Laboratories’ Statement

The system is intended to be powered by a Class 2 power supply 5V@4.5A, 12V@1.5A.

Omnitel Statement

THE SOFTWARE PROGRAMS CONTAINED OR DESCRIBED HEREIN ARE CONFIDENTIAL INFORMATION AND PROPRIETARY PRODUCTS OF POLYCOM OR ITS LICENSORS.

VideoServer Statement

Buyer shall not sublicense or otherwise distribute any of the Subject Programs except to End Users and/or resellers who have entered into a Sublicense Agreement. For purposes of this Agreement a “Sublicense Agreement” shall mean a written license agreement between the Buyer and its purchaser, or, in the case of any sale by Buyer to a reseller, between such reseller and the End User, that is either 1) signed by the End User or 2) included with the Documentation, in such a manner that the End User reasonably indicates its acceptance of the Sublicense Agreement by turning on and using the Computer Equipment. VideoServer shall include so-called “break the seal software licenses” with the Documentation, and Buyer shall not remove or alter any such Sublicense Agreements or any notifications or warning stickers relating thereto. Buyer shall not waive, amend, or otherwise modify any Sublicense Agreement without VideoServer’s prior consent.

Title to all Subject Programs shall at all times remain and vest solely with VideoServer and its licensors. Buyer acknowledges VideoServer’s claim that the Subject Programs are its trade secret and confidential property, and shall treat them as such. Buyer will not attempt to disassemble, decompile, reverse-engineer or otherwise endeavor to discover or disclose the methods and concepts embodied in the Subject Programs. Except as expressly allowed under this Agreement, the Buyer shall not copy, modify, transcribe, store, translate, sell, lease, or otherwise transfer or distribute any of the Subject Programs in whole or in part, without prior authorization, in writing, from VideoServer. Buyer shall not remove or destroy any copyright, patent, trademark or other proprietary mark or notice on Computer Equipment, and shall reproduce any such marks on any copies of Subject Programs that it makes hereunder.

Getting Started

What’s In the Box? .............................................................................................................. 11

The Remote Control .............................................................................................................13

The Microphone Pod ............................................................................................................ 13

What You Need to Get Started ............................................................................................ 13

ISDN ............................................................................................................................. 13

Television Monitors ...................................................................................................... 14

Power Supply ................................................................................................................ 14

NT-1 Device ................................................................................................................. 14

Setting Up Your ViewStation .............................................................................................. 15

ViewStation Setup Screens ........................................................................................... 18

Testing the ViewStation ....................................................................................................... 23

Using the ViewStation ......................................................................................................... 23

Placing and Answering Calls

Placing a Manual Dial Video Call ...................................................................................... 26

Placing a Speed-Dial Call .................................................................................................... 29

Adding a Telephone Call to a Video Call ............................................................................ 31

Placing a Telephone Call ..................................................................................................... 33

Adding a Video Call to a Telephone Call ............................................................................ 34

Answering a Video Call ....................................................................................................... 36

Address Book

Adding An Entry to the Address Book ................................................................................ 37

How to Place a Call From the Address Book ...................................................................... 39

Editing an Existing Entry in the Address Book ................................................................... 41

How to Delete an Entry in the Address Book ...................................................................... 42

Camera and Sound

Controlling the Camera ........................................................................................................ 43

Pan and Tilt ..................................................................................................................44

Zoom ............................................................................................................................. 44

ViewStation User’s Guide

vii

Table of Contents

Setting Camera Presets ........................................................................................................ 44

Mirroring the Camera Positions .................................................................................... 45

Automatic Voice Tracking ................................................................................................... 45

Tracking to Camera Presets .......................................................................................... 45

Tracking to Far-Site Camera Presets ............................................................................ 46

Backlight Compensation ...................................................................................................... 46

Adjusting the Sound on the ViewStation ............................................................................. 47

Positioning Microphone Pods .............................................................................................. 47

Snapshots

Using Accessories

Using a Second Monitor ...................................................................................................... 51

Using a VCR ........................................................................................................................ 51

Using a Document Camera .................................................................................................. 52

Using a ShowStation IP ....................................................................................................... 52

Connecting a PC

What You Need ................................................................................................................... 53

Connecting to a PC on a LAN ............................................................................................. 53

Connecting a PC Directly to a ViewStation with No LAN Connection .............................. 55

Presentations

Viewing a Presentation ........................................................................................................ 61

Presenting Slides .................................................................................................................. 63

Remote Management

Accessing the ViewStation Web Page ................................................................................. 69

Running Diagnostic Tests on a System ............................................................................... 72

Controlling a System ...........................................................................................................73

Sending a Message to a ViewStation ................................................................................... 73

Changing the Setup of a ViewStation .................................................................................. 74

Remotely Placing and Participating in Video Calls ............................................................. 75

Data Conferencing

Using a ShowStation IP ....................................................................................................... 77

Using NetMeeting with a ViewStation ................................................................................ 79

Upgrading Software

Upgrading ViewStation Software Via ISDN ....................................................................... 81

Upgrading ViewStation Software over the LAN ................................................................. 82

viii

ViewStation User’s Guide

Table of Contents

System Information

ViewStation Diagnostics ...................................................................................................... 85

Network Statistics ......................................................................................................... 86

Advanced Network Statistics ........................................................................................ 87

Call Status ..................................................................................................................... 87

Color Bar ....................................................................................................................... 88

Audio ............................................................................................................................ 88

Near-End Loop ............................................................................................................. 89

Far-End Loop ................................................................................................................ 90

Reset System ................................................................................................................. 90

How to Check the Setup of Your ViewStation .................................................................... 91

General Setup ................................................................................................................ 92

ISDN/Video .................................................................................................................. 92

LAN/SNMP .................................................................................................................. 93

Data Conferencing ........................................................................................................ 94

Phone/Audio ................................................................................................................. 95

Video/Camera ............................................................................................................... 95

Security ......................................................................................................................... 96

Software/Hardware ....................................................................................................... 97

ViewStation 512/MP

Multi-Line Access ................................................................................................................ 99

Calling Speed and Audiovisual Quality .............................................................................100

Basic Setup for the ViewStation 512 and MP ................................................................... 100

Initial Configuration Screens for ViewStation 512 and MP .............................................. 101

ISDN Video Network ................................................................................................. 101

Auto-Detect SPIDs ..................................................................................................... 104

ISDN Switch ............................................................................................................... 105

Main Calling Screen ...................................................................................................106

Placing a Call with the ViewStation 512 ........................................................................... 107

Placing a Multi-Point Call with the ViewStation MP ........................................................ 110

Customizing the Address Book .........................................................................................111

Setting the Viewing Modes for the ViewStation MP ........................................................ 114

ViewStation 512/MP Diagnostics ...................................................................................... 117

Network Statistics ....................................................................................................... 117

Advanced Network Statistics ...................................................................................... 117

Call Status ................................................................................................................... 118

Audio ..........................................................................................................................118

Near-End Loop ...........................................................................................................119

Far-End Loop .............................................................................................................. 120

Reset System ............................................................................................................... 120

ViewStation 512/MP Setup ................................................................................................121

ViewStation User’s Guide

Table of Contents

IMUX Information ...................................................................................................... 122

Upgrading Your ViewStation 512 to an MP ..................................................................... 122

Troubleshooting

ISDN Information

ISDN Switches ................................................................................................................... 131

ISDN Errors ....................................................................................................................... 131

Index

ViewStation User’s Guide

Getting Started

Thank you for purchasing the ViewStation! You will soon discover that videoconferencing is as easy as talking on the telephone. The ViewStation is the most easy-to-use videoconferencing unit on the market today.

The QuickStart booklet that came with your unit shows you how to connect the ViewStation. This manual will explain all the features common to the ViewStation 128, 512 and MP. Specific setup and configuration information for the ViewStation 512 and MP can be found in the of this manual. We hope you enjoy using the ViewStation!

What’s In the Box?

When you unpack your ViewStation, you should have the following items in the box. If there is an item missing, contact your reseller.

• ViewStation unit

ViewStation 512/MP

section

• Microphone pod

• Power supply and cord

ViewStation User’s Guide 11

Getting Started

• Remote control

•User’s Guide

• QuickStart booklet

• ReadMe First document

• Package labeled “Required Cables” that contains three cables

• Package labeled “Optional Equipment Cables” that contains eight cables

• Miscellaneous package that contains a hook and loop cable tie, adhesive dots, and three AAA batteries.

• The ViewStation 512 and MP packages include additional components that are necessary for the connection of multiple ISDN lines. These include:

- Quad-BRI inverse multiplexer

- Set of four RJ-45 cables

ViewStation User’s Guide

The Remote Control

The remote control that came with your ViewStation is an integral part of the unit. It works the same way as the remote for your television at home. You’ll be using it to highlight and select icons that appear on the monitor, configure your address book, move your camera, adjust the volume, place video calls, etc.

Getting Started

The Microphone Pod

The microphone pod provides omnidirectional digital audio input to the ViewStation and provides automatic gain control, noise suppression, echo cancellation, and a mute button. The practical range of the microphone pod is approximately a 25 foot (8 meter) radius.

What You Need to Get Started

To make your ViewStation fully operable, you’ll need an ISDN line from your service provider, a television monitor and a power source.

ISDN

The ViewStation uses an ISDN line to transmit and receive your video calls. The ViewStation 128 supports a single ISDN line for up to 128kbps videoconferencing. The ViewStation 512/MP supports a maximum of four ISDN lines for up to 512kbps videoconferencing.

ViewStation User’s Guide

Getting Started

Television Monitors

Power Supply

NT-1 Device

You can use any size S-Video or composite television monitor with the ViewStation. The size of the monitor should be proportional to the size of the room in which the ViewStation resides. You can further enhance your videoconference by connecting two monitors to your ViewStation, one for video and another for displaying graphics.

The ViewStation power supply supports line voltages between 100V and 240V or 50Hz and 60Hz.

An ISDN network termination (NT-1) device may be required between your ISDN line and the ViewStation. If your ViewStation is not connected to an internal switchboard, such as a PBX, your system may require an ISDN terminating resistor to be installed if you are behind a PBX.

ViewStation User’s Guide

Setting Up Your ViewStation

Connecting the ViewStation is easy. The cable connectors are color-coordinated with the corresponding connectors on the back of the ViewStation. To hook up your ViewStation, use your QuickStart booklet as a guide and follow these steps:

1. Place the ViewStation unit on top of the monitor as shown below. Make sure the front lip of the unit hangs over the edge of the monitor.

2. Center the microphone pod on a flat surface between the meeting participants and the ViewStation. If you are using two microphone pods, connect them to each other and to the ViewStation. One of these microphones must be ordered as a secondary microphone.

Getting Started

ViewStation User’s Guide

Getting Started

3. Connect the various cables to the back of your ViewStation. For more details, see your QuickStart booklet.

4. Connect any extra equipment, such as an additional television monitor, a VCR, laptop, LAN, telephone, or document camera, to the back of your View Station.

ViewStation User’s Guide

Getting Started

5. Wrap the cable tie that came with your ViewStation around all of the cables on the back of the unit so they don’t get tangled. Slide one end of the cable tie through the plastic octagonal piece and then attach the octagonal piece to the back of the television monitor. The adhesive dots can be used to attach the QuickStart booklet to the side of your television monitor.

6. Put the batteries in the remote control.

7. Turn on the television monitor and ViewStation. Make sure the television is set to video 1 or 2. The following screen allows you to select the language that you would like to see on the ViewStation. Press the arrow buttons on the remote to highlight a language and then press the SELECT button on the remote to select the language. If the remote is not working properly, make sure the batteries have been installed.

TIP:

ViewStation User’s Guide

You can press the INFO button on the remote from the Language screen for system information.

Getting Started

ViewStation Setup Screens

A series of setup screens will appear on your television monitor, beginning with the following screen. Each one will lead you through the setup process. If you want to return to a previous screen at any point, use the arrow buttons on the remote to highlight the Menu icon and press the SELECT button on the remote. You can also just press the MENU button on the remote.

How To Select Menu Items

The following screen shows you how to use the remote to select items on your television monitor. Press the SELECT button to go to the next screen.

ViewStation User’s Guide

System Name

Getting Started

The System Name screen will ask you to name your ViewStation (up to 34 characters), which will make it easy for others to find your particular ViewStation on the network LAN, if connected. By default, your system name will be your LAN host name, but you can change it. To access the onscreen keyboard, press the SELECT button on the remote. Then use the other arrow buttons to move around on the keyboard and press the SELECT button to select a letter. When you are done, highlight the Save icon and press the SELECT button on the remote.

Country

On the Country screen, select the country in which your ViewStation is installed.

ViewStation User’s Guide

Getting Started

ISDN Video Numbers

On the ISDN Video Number screen, enter the area or STD code and ISDN number assigned to your ViewStation. Your service provider should have given you this number when you purchased your ISDN line. When you are finished, highlight the Save icon.

Auto-Detect SPIDs

On the Auto-Detect SPIDs screen, enter the Service Profile ID numbers for your ViewStation. If you are behind an internal phone system (PBX), you may not need to enter SPIDs.

TIP:

NOTE:

If you need to enter a dot between digits, press the right arrow button on the remote.

If the V iewStation is una ble to find your SP IDs, m ake sure you connected and entered your ISDN numbers correctly.

ViewStation User’s Guide

ISDN Switch

Getting Started

If your service provider gave you these numbers, enter them here. If you do not have these numbers, highlight the Start icon and the ViewStation will locate them for you. If you quit while it is searching, your ViewStation will reboot and you have to start the setup process all over again. However, your previous entries are preserved. If you are behind a PBX, select the PBX icon, since you do not need to locate SPIDs.

On the ISDN Switch screen, select the network switch. Your ISDN service provider should have given you this information when you purchased the line. If the SPID was automatically detected, the system will bypass this screen because it found the information already. If you entered your SPID numbers manually, however, you need to use the arrow buttons on the remote to select the switch type.

ViewStation User’s Guide

Getting Started

Telephone Numbers

Main Calling Screen

On the Telephone Numbers screen, enter the number of the telephone that may be connected to your ViewStation. Also enter the number to another telephone in the same room as the ViewStation.

Every time you turn on your ViewStation, you will see a numbered icon below the Video Call icon on the main calling screen. It indicates that the ViewStation is making sure your ISDN line is connected. When the icon turns green, the ViewStation has found your ISDN line. If the icon changes to red, the ViewStation was unable to find your ISDN line. In this case, check your ISDN connection and verify that you entered the ISDN numbers correctly and that they correspond to the appropriate ISDN line

ViewStation User’s Guide

Testing the ViewStation

Once you have your ViewStation set up, you can place a test call to one of the numbers that have been preprogrammed into the address book of your ViewStation. To go to the address book, highlight the Address Book icon on the main calling screen and press the SELECT button on the remote. Use the arrow buttons on the remote to select a location to call and press the SELECT button on the remote to place the call.

Using the ViewStation

The main calling screen is the starting point for everything you do on the ViewStation. If you want to place a call, add an entry to your address book, or check your system setup, you will always start from the main calling screen. The following sections describe the many features of the ViewStation.

Getting Started

ViewStation User’s Guide

Getting Started

ViewStation User’s Guide

Placing and Answering Calls

When you turn on your ViewStation, you will be greeted by the main calling screen. The very first time you turn on your ViewStation and the first time you turn it on after performing a reset, you will first go through the configuration screens discussed in the

Getting Started

section.

If your ISDN line is not properly configured, the main calling screen will display an ISDN check icon in addition to the standard icons. The ViewStation checks the configuration of the ISDN line every time a user powers it on. Checking the ISDN line normally takes less than a minute. Once the check is complete, if the ISDN is properly configured, the icon will disappear. If it does not disappear, you should check the connection of your ViewStation and the configuration of your ISDN line.

NOTE:

ViewStation User’s Guide

The ViewStation 512 and MP use up to four ISDN lines and check ISDN differently. See the ViewStation 512/MP section for more information.

Placing and Answering Calls

There are three ways to place a video call:

• Manually

• Speed-dial

• From the address book

Placing a Manual Dial Video Call

From the main calling screen, use the arrow buttons on the remote to highlight the Video Call icon.

1. Use the numeric keypad on the remote to enter the number you want to dial.

ISDN Number Fields

Speed Indicator

TIP:

If you have to dial a 9 or other number to make a call outside your PBX, you can program the ViewStation to dial this automatically in front of every number except those within the PBX. From the main calling screen, highlight the System Info icon, select the Setup & Diagnostics icon, and then highlight the Setup icon. On the System Setup screen, highlight the ISDN/Video icon and use the arrow buttons on the remote to scroll up to the ISDN Dialing Prefix field. Press 9 on the numeric keypad of the remote. Then highlight the Menu icon and save. Press the CALL•HANG-UP or NEAR button on the remote to get back to the main calling screen.

ViewStation User’s Guide

Placing and Answering Calls

2. Use the arrow buttons on the remote to highlight the Speed button on the screen and change the speed of your call. Use the up and down arrow buttons to select a speed from the list that appears on screen.

3. Press the green CALL•HANG-UP button on the remote to place your call. The number and the speed that you’re dialing will appear at the top of the screen. The gray call progress indicators on the lower left side of the screen indicate that the call is going through. They will change from blue to yellow to orange, and finally green when your call goes through.

4. If the call does not complete, you will get an error message. If you receive an error, press the INFO button on the remote for an explanation.

TIP:

To view the far site again during a call, from any menu screen press the NEAR or FAR buttons on the remote.

5. When the call completes and you are using a single-monitor system, the party you called will appear on the screen and you will appear in the picture-in-picture (PIP) window at the lower right. If you have a two-monitor system, the party you are calling will appear on the main monitor and you will appear on the second monitor.

TIP:

To jump from the ma in calling screen to the Vi deo Phone screen, press any digit between 0 and 9 on the numeric keypad of the remote.

6. Pan, tilt, or zoom the camera using the remote. To find out how to select the far- and near-site cameras, adjust them, and brighten or darken a room, see the

Camera and Sound

section of this manual.

ViewStation User’s Guide

Placing and Answering Calls

7. To end your call, press the CALL•HANG-UP button on the remote. Highlight the Disconnect Video Call icon and press the SELECT button on the remote.

NOTE:

If you stay in this screen for 60 seconds, but you do not press the SELECT button, the call will be disconnected.

8. If the call was made with a number that is not in your address book, a dialog box will give you the opportunity to add the number. If you select Yes, the system will take you to the address book where you can enter the information. If you select No, the main calling screen will appear on your monitor.

You can set a maximum limit on the time users spend in a call, which enables you to have more control over the use of your ISDN lines. To set a limit (in minutes), change the Maximum Time in Call on the System Info➢Setup➢General Setup screen. See the

System Information

section for

details.

ViewStation User’s Guide

Placing a Speed-Dial Call

Once you have selected the Address Book icon on the main calling screen, a Speed-Dial screen appears. Use this screen to redial the six most recently dialed numbers. A site must be entered in the address book before it will appear in the Speed-Dial screen.

1. From the main calling screen, use the arrow buttons on the remote to select the Address Book icon.

Placing and Answering Calls

2. When the Speed-Dial screen appears, use the numeric keypad or arrow buttons on the remote to place the call.

ViewStation User’s Guide

Placing and Answering Calls

TIP:

If you want to lock a number so that it stays in the SpeedDial box, highlight it, and press the # button on the numeric keypad. A lock will appear on the right side of the box for that number. To unlock a number, highlight the entry and press the * button on the remote. Use the * and # buttons to toggle between locked and unlocked.

3. When the call completes and you are using a single-monitor system, the party you called will appear on the screen and you will appear in the picture-in-picture (PIP) window at the lower right. If you have a dual-monitor system, the party you are calling will appear on the main monitor and you will appear on the second monitor.

4. Pan, tilt, or zoom the camera using the remote. To find out how to select the far- and near-site cameras, adjust them, and brighten or darken a room, see the

Camera and Sound

section of this manual.

5. To end your call, press the CALL•HANG-UP button on the remote. Highlight the Disconnect Video Call icon and press the SELECT button. If you highlight the icon, but do not press the SELECT button, the call will disconnect after 60 seconds anyway.

6. If the call was made with a number that is not in your address book, a dialog box will give you the opportunity to add the number. If you select Yes, the system will take you to the address book where you can enter the information. The number is already entered for you. If you select No, the main screen will appear on your monitor.

ViewStation User’s Guide

Adding a Telephone Call to a Video Call

If you have an analog telephone line connected to the back of your ViewStation, you can add a third party to your video call. Third-party audio is only available in the United States and Canada.

1. Once your video call is connected, press the CALL•HANG-UP button on the remote and the following screen will appear. Highlight the Add Speakerphone Call icon and press the SELECT button on the remote.

Placing and Answering Calls

2. When the Telephone screen appears, use the numeric keypad on the remote to enter the phone number of the new party, and press the SELECT button.

ViewStation User’s Guide

Placing and Answering Calls

3. Once the third party connects, press the NEAR or FAR button on the remote to return to the videoconference. If you only hear the numbers being dialed and no one ever picks up on the other end, make sure that you have an analog phone line properly connected to the back of the ViewStation. See your QuickStart booklet for more information.

4. To disconnect from the third party, press the CALL•HANG-UP button on the remote. Then highlight the Disconnect Speakerphone Call icon and press the SELECT button on the remote.

ViewStation User’s Guide

Placing a Telephone Call

In audio telephone calls, your ViewStation acts as a standard speakerphone. Third-party audio is only available in the United States and Canada. To place an analog telephone call, follow these steps:

1. From the main calling screen, use the arrow buttons on the remote to highlight the Telephone Call icon and press the SELECT button.

2. Use the numeric keypad on the remote to enter the number you want to dial. If you are dialing within your PBX system, you only need to dial the last four digits of the number. If you want to delete a digit, press the left arrow button on the remote. To delete an entire phone number, use the arrow buttons to highlight the Clear button on the screen.

Placing and Answering Calls

3. Press the CALL•HANG-UP button on the remote to place the call. If you only hear the numbers being dialed and no one ever picks up on the other end, make sure that you have the telephone cable properly connected to the back of the ViewStation.

4. Press the CALL•HANG-UP button on the remote to disconnect from the call.

ViewStation User’s Guide

Placing and Answering Calls

Adding a Video Call to a Telephone Call

Another feature of the ViewStation is that you can add a video call while you are in a telephone call.

1. Once your telephone call is connected, use the arrow buttons on the remote to highlight the Menu icon. Then press the SELECT button on the remote.

2. From the main calling screen, use the arrow buttons on the remote to highlight the Video Call icon and press the SELECT button.

ViewStation User’s Guide

Placing and Answering Calls

3. Use the numeric keypad on the remote to enter the number you want to dial. If you are dialing within your PBX system, you only need to dial the last four digits of the number. The number format is the same as if you were placing a call from your telephone. If you want to delete a digit, press the left arrow button on the remote. To delete an entire phone number, use the arrow buttons to highlight the Clear button on the screen.

TIP:

4. To end the video call, press the CALL•HANG-UP button on the remote. Highlight the Disconnect Video & Speakerphone Call icon and press the SELECT button on the remote. Since you initiated the call combination with the telephone call, you cannot disconnect from the call and remain in the video call. To stay in both calls, highlight the Stay In Call icon and press the SELECT button on the remote.

ViewStation User’s Guide

To jump from the main calling screen to the Video Phone screen, press any digit between 0 and 9 on the numeric keypad of the remote.

Placing and Answering Calls

5. To end the regular telephone call, press the CALL•HANG-UP button on the remote. Then highlight the Disconnect Speakerphone icon and press the SELECT button on the remote. If you stay in this screen for 60 seconds, but you do not press the SELECT button, both calls will be disconnected.

6. If the call was made with a number that is not in your address book, a dialog box will give you the opportunity to add the number. If you select Yes, the system will take you to the address book where you can enter the information. If you select No, the main screen will appear on your monitor.

Answering a Video Call

There are two different modes of answering video calls: manual and auto-answer. To answer a call manually, pick up the remote when the dialog box appears. Then choose Yes to answer the call.

If the ViewStation is set to auto-answer, it will automatically answer all incoming video calls. To change the mode to auto-answer, go to the System Info➢Setup➢General Setup screen and set the Auto Answer Video Call field to Yes. To disable it, set the field to No.

ViewStation User’s Guide

Address Book

The Address Book can be accessed from the Speed-Dial screen. The address book saves you time by allowing you to place calls by name. With the address book, you do not have to remember or look up phone numbers and manually dial them. From this screen, you can also perform a variety of other address book functions, such as adding a new entry, editing an existing entry, deleting an entry, and going back to the Speed-Dial screen. The address book can contain 1,000 entries.

TIP:

To go to the main calling screen at any time, press the green CALL HANG-UP button on the remote.

Adding An Entry to the Address Book

You can organize the ViewStation address book the same way you would a printed address book.

1. From the main calling screen, highlight the Address Book icon and press the SELECT button on the remote.

2. When the Speed-Dial screen appears, highlight the Address Book icon and press the SELECT button on the remote.

ViewStation User’s Guide

Address Book

3. Highlight the New icon and press the SELECT button on the remote.

4. The cursor automatically appears in the Name field. You cannot enter any other information on this screen until you have entered a name for this party. Use the arrow buttons on the remote to go to a letter on the keyboard and then press the SELECT button on the remote to select that letter. Once you are finished, highlight the ENTER key and press the SELECT button on the remote. If you press the SELECT button again, the keyboard reappears.

TIP:

38 ViewStation User’s Guide

To enter a capital letter in the address book, such as a second C in the name McCann, press M-c, <space>, <backspace>, C-a-n-n.

5. When the keyboard disappears from the screen, use the arrow buttons on the remote to scroll down to the Video Number field. Use the numeric keypad on the remote to enter the numbers. If you need to enter a dot, press the right arrow button on the remote. To delete a digit, press the left arrow button on the remote. Use the down button to move to the next field.

6. If the speed is set to the data rate you want, move on to the next field. If you want to change the speed to be used when calling the person in this entry, press the SELECT button on the remote while this field is highlighted. Use the arrow buttons on the remote to select a speed and press the SELECT button on the remote. Then press the down arrow on the remote to go to the next field.

7. If you want this particular entry to only place telephone calls instead of video calls, use the numeric keypad on the remote to enter the telephone number.

8. Use the arrow buttons on the remote to highlight the Save icon and press the SELECT button on the remote. You will then return to the main address book screen.

How to Place a Call From the Address Book

1. To place a call to an address in the address book, highlight the entry you want to call and press the SELECT button on the remote.

Address Book

ViewStation User’s Guide

Address Book

2. The number and the speed that you’re dialing will appear at the top of the screen. The call progress indicators on the lower left side of the screen indicate the call connection progress. They will change from blue to yellow to orange and finally to green when your call goes through.

TIP:

Address book entries can be accessed by selecting the letter on the remote control corresponding to the first letter of the name you want to select. For example, to go to the ‘T’ section of the address book, press 8 on the numeric keypad of the remote control.

3. To end your call, press the CALL•HANG-UP button on the remote. Highlight the Disconnect Video Call icon and press the SELECT button. If you stay in this screen for 60 seconds, but you do not press the SELECT button, the call will be disconnected.

40 ViewStation User’s Guide

Editing an Existing Entry in the Address Book

From the main address book screen, follow these steps to edit an existing entry.

1. Use the arrow buttons on the remote to highlight an entry.

2. Use the left arrow button on the remote to highlight the Edit icon and press the SELECT button on the remote.

Address Book

ViewStation User’s Guide

Address Book

3. In the Add/Change Entry screen, an onscreen keyboard will appear. Use the arrow buttons on the remote to highlight the line you want to edit and press the SELECT button to select it.

4. In the Name field, delete letters with the backspace key on the keyboard. Highlight each new letter, then press the SELECT button to insert that letter into the Name field.

To complete the name correction, highlight the ENTER key on the keyboard, then press the SELECT button on the remote, then use the down arrow button to move to the next field to change.

5. In number fields, use the left arrow button to delete one digit at a time to the left. Then enter the appropriate numbers on the remote keypad and press the down arrow key as each phone number is completed. Note that the ISDN Number requires that you enter both of the phone numbers assigned to the ISDN line.

6. Highlight the Speed field and press the SELECT button. Use the up and down arrow buttons to select a calling speed.

7. To save the changes, highlight the Save icon and press the SELECT button.

How to Delete an Entry in the Address Book

To delete an existing entry in the address book, follow these steps:

1. From the main address book screen, use the arrow buttons on the remote to highlight the entry you want to delete.

2. Use the left arrow button to highlight the Delete icon. Once you highlight this icon, the entry you selected will be removed from your address book.

42 ViewStation User’s Guide

Camera and Sound

You can adjust the pan, tilt and zoom of near- and far-site cameras. You can also enable the camera to track voices automatically or track to presets.

Controlling the Camera

To select the camera to control, use the remote control to:

• Move your near-site camera. Press the NEAR button on the remote.

A camera icon facing toward the near-site will appear in the top right corner of the main monitor.

• Move the main far-site camera during a call. Press the FAR button on the remote.

A camera icon facing toward the far-site will appear in the top right corner of the main monitor.

• Select another local camera. Press NEAR twice to bring up icons for all of the connected local cameras. Then use the arrow buttons to highlight the appropriate icon. Some icons appear regardless of the connection or availability of cameras. Refer to your QuickStart booklet to verify the connection of auxiliary devices before attempting to use them.

NOTE:

ViewStation User’s Guide

You cannot disconnect the main camera, but you can select a primary camera (such as a document camera) as the camera that will be used each time you power-on the ViewStation. To select the primary camera, go to the System Info➢Setup➢Video/Camera screen.

Camera and Sound

Pan and Tilt

To adjust the pan or tilt of a camera, use the arrow buttons on the remote. The camera will pan, tilt, or zoom only when the Camera icon appears onscreen.

• To pan left, press the left arrow button.

• To pan right, press the right arrow button.

• To tilt up, press the up arrow button.

• To tilt down, press the down arrow button.

TIP:

On the System Info➢Setup➢Video/Camera screen, you can select which direction the camera moves when you press the left and right arrow buttons on the remote control. For example, when set to Normal, the camera moves in the same direction as the arrow button that is pressed. When set to Reversed, the camera moves in the opposite direction to the arrow button that is pressed.

Zoom

To zoom in, press the top arrow of the ZOOM button and to zoom out, press the bottom arrow of the ZOOM button.

Setting Camera Presets

You can set and store up to ten preset camera positions and zoom settings for the near and far main cameras if the far-site system supports far-site camera control.

To set a preset:

1. Use the NEAR or FAR buttons on the remote to select the near- or far-site camera to set.

2. Position the camera by using the arrow buttons and the ZOOM control on the remote.

3. Press SELECT.

4. A message “Press 0-9 to store a preset” will appear on the main monitor.

5. Press one of the number buttons on the remote control to assign that button to the preset.

ViewStation User’s Guide

To go to a particular preset:

1. Use the NEAR or FAR buttons on the remote to determine which camera’s preset to activate.

2. Press the appropriately numbered button on the remote control.

Mirroring the Camera Positions

You can match the presets on the far-site camera with those on the near-site camera by following these steps:

1. Press the FAR button on the remote during a video call.

2. Press the AUTO button on the remote to mirror the preset positions on the near-site.

3. To turn off preset camera positions on the far-site, press the FAR button on the remote, and use the arrow or zoom buttons to move the camera.

Automatic Voice Tracking

The main camera can automatically move to whoever is speaking. The first time it moves to the person, it may take several seconds of continuous speech to locate the speaker. After that, it will pick out the position quickly (unless, of course, they have moved). The main camera can also track to preset positions.

Camera and Sound

1. To have the camera move to whoever is talking, press the AUTO button once. A camera icon with a motor attached will appear in the upper right corner of the main monitor.

2. To set the camera to track to camera presets, press the AUTO button twice.

3. To turn automatic tracking off, pan, tilt, or zoom the camera.

Tracking to Camera Presets

The ViewStation main camera can track to preset positions, which gives you greater flexibility and control of automatic voice tracking. When automatic voice tracking is activated, the main camera will track automatically to participants speaking from preset positions.

To track to preset positions, press the AUTO button twice. The Camera icon

will appear in the top right corner of the screen. To turn off tracking to

camera presets, press the AUTO button or pan, tilt, or zoom the camera.

ViewStation User’s Guide

Camera and Sound

Tracking to Far-Site Camera Presets

The ViewStation can control the main camera of a far-site ViewStation.

1. To have the far-site camera mirror the presets on the near-site, press FAR. This loads the camera presets from the near-site camera into the far-site unit.

2. Press AUTO.

3. To turn far-site automatic voice tracking to presets off, pan, tilt, or zoom the camera.

Backlight Compensation

If your room appears too dark on the television monitor, you can use the ViewStation to brighten the foreground.

1. From the main calling screen, go to the System Info➢Setup➢Vid e o & Camera screen.

2. Use the arrow buttons on the remote to select the Yes or No button in the Backlight Compensation field. If you select Yes, the ViewStation will make the background and foreground of the near-site brighter, which can make it easier for the far-site to see you.

3. Press the CALL•HANG-UP button on the remote to return to the main calling screen.

ViewStation User’s Guide

Adjusting the Sound on the ViewStation

The volume of the ViewStation is indirectly related to the volume on the television monitor. The volume on the television monitor should be set to three-fourths its maximum volume and the ViewStation should be set lower, at a comfortable hearing level. To adjust the volume on the ViewStation, press the volume buttons on the remote control.

To prevent far-site participants from hearing your conversation, press the MUTE button on the remote or the microphone pod. Notice that the red light on top of the microphone pod is illuminated. The far- and near-sites will be alerted that mute is turned on when the Mute icon appears in the bottom left corner of the television screen.

Positioning Microphone Pods

The microphone pod should be placed slightly in front of the meeting participants and the ViewStation on a flat surface. Since people in a video call usually look at the monitor when they speak, the microphone pod should be placed in the direction they are looking.

If you have a large conference room, you can add another microphone pod. These can be daisy-chained together by connecting their cables to one another. Center them on a table.

Camera and Sound

ViewStation User’s Guide

Camera and Sound

ViewStation User’s Guide

Snapshots

You can send a live image or snapshot from any local cameras to the participants in a videoconference using the snapshot feature of the ViewStation.

To send a live snapshot or image:

1. Press the SNAPSHOT button on the remote control.

2. Select a camera. See the more information about selecting a camera or changing the default camera.

3. Position and zoom the camera as required.

ViewStation User’s Guide

Camera and Sound

section of this manual for

Snapshots

4. Press the SNAPSHOT button on the remote again to send the image to the far site.

TIP:

To preview your snapshot without sending the live video to the far-site, press the SNAPSHOT button once, then press 1, 2 or 3 for your desired camera source. You will see a live preview of the input selected. The far-site will still see you.

ViewStation User’s Guide

Using Accessories

The use of the ViewStation can be expanded by connecting other equipment to it. You can connect a second television monitor, a VCR, document camera, or CD player. See the this equipment to your ViewStation.

Using a Second Monitor

You can connect a second monitor to your ViewStation to provide a wider range of display options. For example, if you are presenting slides, the slides will appear on the second television monitor while the far-site will appear on the main monitor. Whereas, in a single-monitor system, the slides will appear on the main screen, but the far-site will appear in the picture-in-picture (PIP) window. A second television monitor enhances the videoconferencing experience.

Using a VCR

You can use a video cassette recorder (VCR) to record your videoconference or to present recorded material as part of your videoconference. The VCR will record whatever appears on the near-site’s main television monitor and records audio from both the near- and far-sites. When playing tapes, the VCR will provide audio and video to the local and far-site participants. To play a tape in the VCR, press the NEAR button on the remote twice, then use the arrow buttons to highlight the VCR icon on the screen. Use the VCR’s remote to play the tape.

Getting Started

section for information about connecting

ViewStation User’s Guide 51

Using Accessories

Using a Document Camera

You can use a document camera to take pictures of an object to send to the farsite. To use a document camera with your ViewStation, press NEAR on the remote twice. Then use the arrow buttons to highlight the document camera icon on the screen and press the NEAR button on the remote again to remove the camera icon.

Using a ShowStation IP

With ShowStationIP, meetings can be much more productive. There is no need to print transparencies or send faxes out before a meeting. The ShowStation IP allows you to project any type of document or Microsoft Office file in bigscreen format and share it with any location instantly. See the

Conferencing

section of this manual for more information.

Data

ViewStation User’s Guide

Connecting a PC

The ViewStation can be connected directly to a PC running Microsoft Windows or to a local area network (LAN) to upgrade software, make PowerPoint presentations, or perform remote setup and diagnostics.

What You Need

• Microsoft Windows 95, 98 or NT

• Desktop PC connected to a LAN or laptop with a 10mbps Ethernet LAN card

• Ethernet cable

• Microsoft Internet Explorer 3.02 or 4.0 (recommended) or Netscape 4.5

Connecting to a PC on a LAN

To connect your ViewStation to a PC that is on a LAN, follow these steps:

1. Make sure you have a LAN cable connected from the local area network in your building to the rear orange connector on your ViewStation. See your QuickStart booklet for details.

2. Your PC may be connected to a node on your LAN or to the rear blue connector on your ViewStation.

3. Turn on the ViewStation.

4. Press the right arrow button on the remote to select the System Info icon. Then press the SELECT button to select it.

ViewStation User’s Guide

Connecting a PC

5. Press the right arrow button on the remote to go to the Setup➢LAN/ SNMP➢LAN/Intranet screen.

6. If your LAN uses DHCP, press the UP arrow on the remote to go to the DHCP field. Use the arrow buttons to set the DHCP setting to Client. This enables the ViewStation to obtain an IP address from a server on your network.

7. If your LAN does not use DHCP, set DHCP to OFF in the LAN/Intranet screen and manually enter the IP address, subnet mask and gateway address provided by your system administrator.

8. Restart your ViewStation by turning it off then on again. Go to the System Information screen. You should see your system’s IP address. If the IP address displays “...waiting...”, the ViewStation did not get an address from a server on your LAN. Check the LAN connection and try again. The green light on the connector should be illuminated and the yellow light should be blinking.

9. Start Internet Explorer on your PC. Enter the IP address of your ViewStation on the Address line of your browser, for example:

108.23.56.233. If you used a DHCP client, go to the System Info screen on the ViewStation for your IP address. You will see a Welcome page with the name of your ViewStation. To make a presentation, see the

Presentations

section.

NOTE:

Logical names are supported via WINS and DNS.

ViewStation User’s Guide

Connecting a PC

Connecting a PC Directly to a ViewStation with No LAN Connection

To connect your ViewStation to a PC that is not on a LAN, follow these steps:

1. Connect the blue-tipped cable from the blue connector on the back of your ViewStation to the Ethernet PC card of your computer. Then turn on the ViewStation.

2. Go to the System Info

Setup➢LAN/SNMP➢LAN/Intranet screen on the

➢

ViewStation.

3. Press the up arrow on the remote to go to the DHCP field and set it to Server. Your ViewStation will now act as a server in that it will provide IP addresses to one or more PCs.

CAUTION:

Do not use this setting if your ViewStation is on a LAN with other computers. If you do, the ViewStation will provide IP addresses to the other computers even though the LAN already has a DHCP server; this will create network problems that your IT personnel and system administrators must correct.

4. Restart your ViewStation by turning the power off then on again.

5. Go to the System Information screen. You should see an IP address of

1.1.1.2, which is the IP address of your ViewStation.

6. Go to your PC and right-click with the mouse on your Network Neighborhood icon (in Windows 95).

ViewStation User’s Guide

Connecting a PC

7. Right-click on Properties.

8. The Network box appears. Select the Configuration tab and then select TCP/IP. There may be more than one, so choose the one for your LAN adapter and not your dial-up adapter.

ViewStation User’s Guide

Connecting a PC

9. Click the Properties button to display the properties of TCP/IP and then select the IP Address tab. Make sure the Obtain An IP Address Automatically button is selected. Then click on OK.

10. Restart your PC.

11. From the main calling screen of the ViewStation, highlight and select the System Info icon to verify your IP address.

ViewStation User’s Guide

Connecting a PC

12. After your PC reboots, open Internet Explorer 3.02 or 4.0 and under the View menu, select Internet Options, and then Security. It defaults to medium, which is the setting it should be in to communicate with the ViewStation. Click on OK.

13. Enter the ViewStation’s IP address in the address field of the browser.

ViewStation User’s Guide

Connecting a PC

14. The Welcome web page will appear in the web browser on your PC.

ViewStation User’s Guide

Connecting a PC

ViewStation User’s Guide

Presentations

The ViewStation allows you to view and present Microsoft PowerPoint 97 slides when it is connected to a PC. You can conduct a presentation on the ViewStation or you can watch a presentation from your PC anywhere in the world. All you have to know is the IP address of one of the ViewStations in the videoconference. For information about connecting your PC to your ViewStation, see the

Viewing a Presentation

The ViewStation has an embedded web server that allows you to use your PC to participate in a presentation taking place during a videoconference.

Connecting a PC

section of this manual.

NOTE:

To view a presentation, follow these steps:

1. On your PC, access the internet by dialing into your ISP. Then open Internet Explorer 3.02, 4.0 or Netscape 4.5.

2. In the address field, enter the IP address of one of the ViewStations.

ViewStation User’s Guide 61

The maximum number of parties that can simultaneously view your presentation is 15 for each ViewStation in a call. For example, if you are in a point-to-point call, 30 parties can view your presentation.

Presentations

3. The Welcome web page will appear.

4. Click on the View a Presentation icon and the slides will appear.

ViewStation User’s Guide

Presenting Slides

Follow these steps to display a slide presentation on the ViewStation:

1. On your PC, open Internet Explorer 3.02, 4.0 or Netscape 4.5.

Presentations

NOTE:

Make sure your browser is configured to accept cookies.

2. In the address field, enter the IP address of the ViewStation that you will display the slides on. To find the IP address of the ViewStation, press the MENU button on the remote. The IP address can be found on the System Info screen.

ViewStation User’s Guide

Presentations

3. The Welcome web page will appear.

ViewStation User’s Guide

Presentations

4. Click on the Select a Presentation icon and the following web page will appear.

ViewStation User’s Guide

Presentations

5. Click on the “Press Here to Select a PowerPoint File” button. A pcPresent application window will prompt you for a password. Enter a password if one has been established for the videoconference. Then click on OK. If the security of your browser is set to high, you will not be able to bypass the password. If this occurs, change the security level to low in your web browser.

6. Click on the “Please Press Here to Select a Presentation” button.

7. The following window that contains the information on your hard drive will appear. Select your presentation and click on the OPEN button.

ViewStation User’s Guide

Presentations

8. Click on the PcPresent button and a window will indicate that your slides are being converted to thumbnail sketches. When the PcPresent window becomes full-screen again, your thumbnails have been loaded into the flash memory of the ViewStation.

NOTE:

This feature enables the ViewStation to keep the slides active should you lose connection during a video call or presentation. The slides will remain on the ViewStation as long as they are active on the web browser.

9. Pick up the ViewStation’s remote control and press the SLIDES button. Select the presentation that you have loaded. Press the SELECT button on the remote to bypass the password again or enter it.

10. A thumbnail of each slide will appear on the screen so that you can see all of the slides at once. Use the arrow buttons on the remote to highlight a slide and then press the SELECT button on the remote to view it.

TIP:

If you want to find out more information on the slide you are presenting, press the INFO button on your remote. You will see the name of the presentation, the slide number, and the viewing password.

11. Use the arrow buttons on the remote to move backward and forward through your presentation. To go to the beginning of the presentation, press the up arrow button on the remote. To go to the end, press the down arrow. If you want to go from viewing a slide to viewing its thumbnail, press the MENU button on the remote. Press SELECT on the remote to return to live video. If you press the SLIDES button, you can select another presentation.

TIP:

To change your password while presenting slides, press the INFO button on the remote.

ViewStation User’s Guide

Presentations

ViewStation User’s Guide

Remote Management

The ViewStation has an embedded web server that allows you to manage your unit from a remote PC on the same local area network (LAN). Using the built-in web page, you can:

• Run diagnostic tests on a system

• Control a system

• Send messages to a system

• Change the setup of a system

• Place a call to a system or participate in an existing call

Accessing the ViewStation Web Page

From the main calling screen of your ViewStation, you can highlight the System Info icon to find the IP address of the unit. You will use the IP address to manage the ViewStation from a PC. Type it into the Address field of the web browser on your PC. This is the same place you would type a web address to access a website. Instead, you are accessing a ViewStation.

NOTE:

ViewStation User’s Guide

Internet Explorer 4.0 is recommended over Netscape Navigator, since the ViewStation uses Microsoft’s Active X controls to enable the PowerPoint presentation capability.

Remote Management

The following Welcome web page will appear in your browser.

ViewStation User’s Guide

Remote Management

Click on the System Information and Management icon and the following Manage System web page will appear. If you are prompted for a user name, enter

This is the default. If you want to add a password for the unit when

admin.

someone accesses it from the web, go to the System Info➢Setup➢Security screen on the ViewStation and enter a password.

ViewStation User’s Guide

Remote Management

Running Diagnostic Tests on a System

The Manage System web page contains the setup options for the ViewStation at the IP address you entered in the Address field of the browser. If you click on the Diagnose System icon on the left side of the page, the following web page will appear. Click on the icon of the test you want to run and the web page for that test will appear. The tests that you run on the ViewStation from your PC occur in real-time. See the information about the types of diagnostic tests you can run. The web page contains the same diagnostic capabilities that exist on the actual ViewStation.

System Information

section of this manual for more

ViewStation User’s Guide

Controlling a System

The interactive onscreen remote control can be accessed by clicking on the Remote Control icon on the left side of the System Diagnostics web page. By clicking the onscreen buttons, you can control most of the functions of a ViewStation. See the about the buttons on the remote control.

Getting Started

Remote Management

section of this manual for information

NOTE:

To use the onscreen remote control, you must be using Internet Explorer 4.0 as your web browser.

Sending a Message to a ViewStation

From the System Diagnostics web page, you can click on the Send Message icon on the left side of the page to send a message to a ViewStation. When the Send a Message web page appears, type in your message and click on the Send Message button. A yellow notepad will appear on the screen of the ViewStation with your message displayed. Only the near-site can see your message.

ViewStation User’s Guide

Remote Management

Changing the Setup of a ViewStation

If you click on the Setup System icon on the left side of the Manage System web page, the following web page will appear. Click on the setup icon that you want to change and the web page for that feature of the system will appear. See the

System Information

different setup options.

section of this manual for more information about the

ViewStation User’s Guide

Remote Management

Remotely Placing and Participating in Video Calls

When you click on the Place A Call icon from the Manage System web page, the Dial a Video Call web page will appear. It is a fully integrated call center. You can type a video number into the Number A or Number B field to place a call manually or you can select a number from the onscreen address book that resides on the ViewStation you are connecting to. If your ViewStation has multi-point capabilities, you will see two address books.

If the ViewStation is in a call, you will see streaming video snapshots (one frame a second) of sites in the call on your PC screen. This includes the site of the ViewStation at the IP address you connected to and the far-site. See the

Placing and Answering Calls

about video calls.

ViewStation User’s Guide

section of this manual for more information

Remote Management

ViewStation User’s Guide

Data Conferencing

lThe ViewStation is T.120-compliant and supports data conferencing when paired with either a ShowStation IP or NetMeeting. Data conferencing features are only available on point-to-point video calls and are off by default.

Using a ShowStation IP

The ShowStation works best when you have two ViewStations, two ShowStations with LAN cards, and an RJ-45 cable. Follow these steps to connect and use this configuration:

1. Use the ViewStation’s blue-tipped cable to connect the ShowStation’s LAN card to the LAN port of the ViewStation. You can also connect the ShowStation and ViewStation to the same local area network.

2. Find out the name of the ShowStation. Click on the Toolbar icon on the main menu of the ShowStation. The Site Name is under the Preferences tab.

3. Turn on the ViewStation.

ViewStation User’s Guide

Data Conferencing

4. From the main calling screen, go to the System Info➢Setup➢Data Conferencing screen.

5. Enter the name of the ShowStation and return to the main calling screen by pressing the CALL•HANG-UP button on the remote.

6. Place a video call between the two ViewStations. If you do not know how to place a video call, see the

Placing and Answering Calls

section of this

manual.

7. When the ViewStations connect, the ShowStations will synchronize with one another automatically. Once they connect, a whiteboard will appear on the ShowStations’ LCD displays. It will take approximately 30 seconds for the whiteboard to appear once the video call is placed. You are now ready to use your ShowStation.

ViewStation User’s Guide

Using NetMeeting with a ViewStation

Microsoft NetMeeting is supported in-band through the ViewStation. To use NetMeeting, your PC must be connected directly (or via your LAN) to your ViewStation. See the

Connecting a PC

NetMeeting data is transmitted from ViewStation to ViewStation via the network (ISDN, etc.) and is displayed on the PC at each site. The bandwidth used is dynamically allocated so that when NetMeeting is not sending data, the bandwidth used returns to the video data. To access NetMeeting:

1. Open Internet Explorer 3.02, 4.0 or Netscape 4.5 on your PC and enter the IP address of the ViewStation in to the Address field. The main ViewStation web page will appear on your PC.

section for more information.

Data Conferencing

ViewStation User’s Guide

Data Conferencing

2. Click on the NetMeeting icon and enter your name in the User Name field of the dialog box (do not use

as the user name). If you have a slide-

admin

viewing password, enter it in the Password field. If you do not remember it, you can find it on the System Info➢Setup➢Security screen of the ViewStation. Once you type your password in the dialog box, click on OK to go to the

How to Start a NetMeeting Call

web page. Then follow the

onscreen instructions.

TIP:

NOTE:

In Windows 95, you can find out your computer’s IP address by clicking the Start button, clicking on Run, and typing winipcfg in the Open box. In Windows NT, you can get your IP address by typing ipconfig at the command prompt.

You can also access NetMeeting through your ViewStation. Go to System Info➢Setup➢Data Conferencing on the ViewStation. Select NetMeeting and enter the IP address of your PC. You Then press the NEAR button on the remote to return to your videoconference.

3. To open the NetMeeting application through your web browser, pull down the Go➢Internet Call menu. If your NetMeeting is on the Start menu of your PC, click on the NetMeeting application icon. Make sure the far-site has also performed the same steps.

4. One site of the call needs to place a call to the ViewStation connected to their PC. Select Call from the NetMeeting menu on the PC connected to the ViewStation that initiated the videoconference.

In the Address field, enter the IP address of the ViewStation that is connected to your PC. Do not enter the address of the remote PC or NetMeeting will attempt to connect to that PC via your LAN or the internet and not the H.320 conference. For easy reference, the IP address of the ViewStation is provided on the

How to Start a NetMeeting Call

web page

or on the System Info screen of your ViewStation.

5. During the NetMeeting call, all NetMeeting capabilities are available, except audio and video, which are provided by the ViewStation.

6. If additional participants want to join a NetMeeting conference, they can place a NetMeeting call to the IP address of either PC in the call.

ViewStation User’s Guide

Upgrading Software

The software on your ViewStation can be upgraded either via ISDN or over your local area network (LAN).

Upgrading ViewStation Software Via ISDN

From a ViewStation with software version 4.0 or higher, you can place a video call to another unit (with version 4.0 or higher software) and upgrade its software. The process takes approximately 10 to 15 minutes in a 128kbps call. See the placing a call. Follow these steps to upgrade a system:

1. Place a video call to the system you want to upgrade. Make sure you have

2. Write down the passwords that appear on the System

Placing and Answering Calls

software version 4.0 on the system you are downloading from.

Info➢Setup➢Security screen.

section of this manual for details about

3. Go to the System Info highlight the Start icon and press the SELECT button on the remote.

4. Enter the passwords that you wrote down in Step 2, highlight the Start icon and press the SELECT button on the remote to begin the upgrade process.

NOTE:

5. Once the software upgrade process completes, your ViewStation will automatically restart and the main calling screen will appear.

ViewStation User’s Guide

Setup➢Software/Hardware➢Update screen,

➢

If you turn off your ViewStation during the download process, your system will revert back to its original software version.

Upgrading Software

Upgrading ViewStation Software over the LAN

You can use the Polycom SoftUpdate application to update your software over the LAN. SoftUpdate will only upgrade your software if it is more recent than Version 1.4. Follow the steps below to upgrade your software.

1. Make sure your PC is connected to the ViewStation. See the

section of this manual for more information.

Connecting a

2. From your web browser, go to www.polycom.com and choose a software version. The SoftUpdate.exe file will be downloaded onto your computer. It contains the SoftUpdate application and a ReadMe file. If you do not have internet access, your reseller can supply you with the application.

3. Use the WinZip application on your PC to extract the condensed files inside SoftUpdate.exe. You will be asked where you want to put the files. Make sure you select all of the files when extracting.

4. If you are prompted for a password, contact your network administrator.

5. When the application is extracted, double-click on the SoftUpdate.exe icon.

6. Click on the SoftUpdate button and the following screen will appear.

ViewStation User’s Guide

Upgrading Software

7. A dialog box will prompt you for the IP address of your ViewStation. If you have an administration password, enter it here. Click on the OK button if you don’t have one.

8. SoftUpdate will locate your ViewStation on the network and provide the basic information. In the Update section of the screen, select the software to be downloaded. Then choose the version of ISDN you need. To retain your existing address book and files, check the appropriate boxes. Then click on the SAVE button.

ViewStation User’s Guide

Upgrading Software

9. When the ViewStation begins the software upgrade process, the following screen will appear.

10. As the software is being upgraded, you will be informed of its progress. When it is finished, click the OK button and you are done.

11. Print the ReadMe First file. It contains information that may not be included in this manual.

ViewStation User’s Guide

System Information

You can find out everything about your ViewStation by selecting the System Info icon on the main calling screen. If you want to find out more, highlight the Setup & Diagnostics icon and press the SELECT button on the remote.

ViewStation Diagnostics

To run diagnostics from your PC, see the details. Follow these steps to run them from the ViewStation.

1. From the main calling screen, use the arrow buttons on the remote to go to the System Info➢Setup & Diagnostics➢Diagnostics screen. From here, you can check the status of your network, the rate of your video signal, the status of an existing video call, the color contrast on your monitor, the sound coming from your ViewStation, the near-end loop, far-end loop, and reset your system.

2. Highlight the appropriate icons to find out the details about a specific function of your ViewStation.

Remote Management

section for

ViewStation User’s Guide

System Information

3. To go back to the Diagnostics screen, use the arrow buttons on the remote to highlight the Menu icon and then press the SELECT button.

4. To return to the main calling screen at any time, press the CALL•HANG-UP button on the remote.

TIP:

Network Statistics

The Network Statistics screen describes the video and audio protocols and the speeds at which your call will travel over the network and to the party you are calling. You can also check the status of your call.

To run diagnostics during a video call, press the MENU button on the remote. The main calling screen will appear. When you are finished diagnosing your system, press the CALL•HANG-UP button and you’ll have the option of disconnecting the call or staying in the call.

ViewStation User’s Guide

Advanced Network Statistics

The Advanced Network Statistics screen contains information about the status of your call. It describes how fast audio and video is coming in and going out during a call.

Call Status

The Call Status screen allows you to determine if one of the far-site’s ISDN channels consistently fails to connect. If you highlight one of the call progress indicators, the ISDN number for that channel will appear. You can compare this number with the number you dialed to reach the far-site or you can check for a malfunctioning channel.

System Information

ViewStation User’s Guide

System Information

Color Bar

Audio

The Color Bar screen allows you to test the color settings of your television monitor. While you are viewing the color bar, find the controls on the television monitor that allow you to adjust its colors. Press any button on the remote to return to the Color Bar screen. Then highlight the Menu icon to return to the Diagnostics screen.

The Generate Tone screen allows you to test the volume and cables of your monitor. If you generate this tone while you are in a call, the far-site will hear it as well. To generate a tone, press the SELECT button on the remote. To stop the tone, press any button. Highlight the Menu icon to return to the Audio screen.

ViewStation User’s Guide

The Audio Meter screen indicates the audio level of all audio inputs connected to the ViewStation.

Near-End Loop

The Near-End Loop screen allows you to test the encoder/decoder of your unit. This can help you diagnose a problem with a video call. If you send a near-end loop during a call, the far-site will see a loop of themselves. Press any button on the remote to stop the loop. When you are finished, highlight the Menu icon to return to the Diagnostics screen.

System Information

ViewStation User’s Guide

System Information

Far-End Loop

Reset System

The Far-End Loop screen allows you to test the communication quality from point to point. However, this only works while you are in a call. To stop the loop, press any button on the remote. Then highlight the Menu icon to return to the Diagnostics screen.

The Reset System screen is used to clear existing system configurations. Resetting the system erases your admin password and all user settings except your address book entries. Before you can reset your system, however, you must enter the serial number of your ViewStation. This prevents the casual user from performing an unintentional reset. You can find the serial number on the System Info screen.

ViewStation User’s Guide

How to Check the Setup of Your ViewStation

The ViewStation allows you to see your initial configuration when you first set up your unit. You can change the setup at any time, either on the ViewStation or from your PC. To check the setup of a particular ViewStation from your PC, see the

Remote Management

check them from the ViewStation.

1. From the main calling screen, go to the System Info➢Setup & Diagnostics➢Setup screen. Highlight an icon for the details about a certain aspect of your ViewStation. To make changes to your setup, use the arrow buttons on the remote to highlight a particular field and press the SELECT button to change it.

section for details. Follow the steps below to

System Information

2. To go back to the Setup screen, use the arrow buttons on the remote to highlight the Menu icon and then press the SELECT button.

3. To return to the main calling screen at any time, press the CALL•HANG-UP button on the remote.

TIP:

ViewStation User’s Guide

To check your setup during a video call, press the MENU button on the remote. The main calling screen will appear. When you are finished checking your system, press the CALL•HANG-UP button and you’ll have the option of disconnecting the call or staying in the call.

System Information

General Setup

The General Setup screen contains the basic information regarding your ViewStation. You can change this information at any time. If you want more technical explanations in your error messages, you can select Expert in the Help Level field. If you want to set a limit on the amount of time in video calls, which gives you more control over the use of your ISDN lines, you can set it here. Or, if you want to answer incoming video calls manually, you can turn off Auto Answer.

ISDN/Video

The ISDN/Video screen contains information that the ViewStation will need when placing a call. If you have to dial a 9 to make a call outside of your PBX, the ViewStation will do it automatically each time you place a call. Use the arrow buttons on the remote to select the ISDN Dialing Prefix field, then press 9 on the numeric keypad.

ViewStation User’s Guide

LAN/SNMP

The LAN/SNMP screen contains information that is of interest to the system administrator. This information enables the network to identify your ViewStation.

LAN/Intranet

The LAN/Intranet screen is where you would change the DHCP setting for your ViewStation. If it is connected to a LAN, then Client should be selected in the DHCP field (if DHCP is available). If you are connecting the ViewStation directly to a PC that isn’t on a network, then Server should be selected in the DHCP field. See the

Connecting a PC

System Information

section of this manual for details.

CAUTION:

Do not select Ser ver if your View Station is on a LAN with other computers. If you do, the ViewStation will provide IP addresses to the other computers even though the LAN already has a DHCP server. Your IT personnel and system administrators will have to repair any network problems this causes.

ViewStation User’s Guide

System Information

SNMP

In addition to system administration information, the SNMP Setup screen contains the name of the person who set up your ViewStation. If you have a problem that you cannot solve, they may be able to help you.

Data Conferencing

If you have a ShowStation document camera connected to your ViewStation, the Data Conference screen will display its IP address. See the

Conferencing

Data

section of this manual for more information.

ViewStation User’s Guide

Phone/Audio

The Telephone & Audio screen contains information about the analog telephone connected to your ViewStation. It also allows you to mute incoming calls so that the ringing sound won’t disturb you. You can adjust the volume of the sounds that the ViewStation makes when you select an object on the screen with the remote control.

Video/Camera

System Information

The Video & Camera screen allows you to change the number of television monitors in your system, in case you go from a single-monitor system to a dual-monitor system. Camera Direction allows you to select which direction the camera moves when the left and right arrow buttons are pressed on the remote control.

ViewStation User’s Guide

System Information

Security

Primary Camera allows you to specify which camera will be selected when the ViewStation is powered on. PIP Always On allows you to have the picture-inpicture (PIP) displayed at all times or only when the ViewStation needs to display the basic setup elements. Backlight Compensation better illuminates meeting participants in situations with bright backgrounds. Far Control of Near Camera enables or disables the far-site from controlling the near-site’s camera.

The Security screen contains the password that gives you remote access to your ViewStation. You are not required to have a password.

ViewStation User’s Guide

Software/Hardware

The Software screen contains the serial number for your ViewStation. If you need to upgrade your software in the future, you may be asked for this information. See the about upgrading the software on your ViewStation.

The System Options screen contains information that enables MP features on your ViewStation and indicates that the feature has been enabled. For more information about the ViewStation MP, see the of this manual.

Upgrading Software

System Information

section of this manual for details

ViewStation 512/MP

section

ViewStation User’s Guide

System Information

The Hardware screen contains information about the type of camera inside the ViewStation, the technology it uses to send the video in your calls, and the version of your microphone.

The Update screen can only be accessed if you are in a video call and trying to update another ViewStation’s software over a LAN. It contains the passwords that also appear on the Security screen. For more information about upgrading your ViewStation software, see the

Upgrading Software

section of this

manual.

ViewStation User’s Guide

ViewStation 512/MP

This section discusses setup and operation that is specific to the ViewStation 512 and MP models. The ViewStation 512 allows you to connect up to four ISDN lines to conduct videoconferences at a maximum 512kbps. In addition to the standard equipment that is shipped with all models of the ViewStation, the ViewStation 512 includes an external Quad-BRI Inverse Multiplexer (IMUX) module and four RJ-45 ISDN cables.

The ViewStation MP has all the features and functionality of the ViewStation

512. In addition, the ViewStation MP also has an embedded four-port MCU that

allows you to conduct multi-point videoconferences with up to three other sites.

Multi-Line Access

The ViewStation 512 and MP allow you to connect with as many as four ISDN lines, allowing configurable operating line speeds of up to 128K per line. Calls using 128K or greater speeds are called

BONDING

calls.

At start-up, the ViewStation 512 and MP displays multiple line activity with an ISDN check icon that displays the number of lines as numbered rectangles.

ViewStation User’s Guide

ViewStation 512/MP

During a call, the ViewStation 512 and MP displays two circular call progress indicators per available ISDN line. Each indicator represents one channel of an ISDN line. In the illustration below, the call is attempting to use all eight channels from four available ISDN lines.

Calling Speed and Audiovisual Quality

The ViewStation 512 and MP allow you to increase operating line speeds to improve sound and video quality. Available speeds are limited by the number of ISDN lines you have and the speeds supported by the device being called. The ViewStation 512 and MP automatically select the optimal audio protocol for a chosen speed.

Basic Setup for the ViewStation 512 and MP

Follow the instructions in the ViewStation 512/MP QuickStart booklet or the

Getting Started

512 and MP vary from the ViewStation 128 with the following additional equipment:

• IMUX Module. The ViewStation 512 and MP use the included external IMUX module to connect up to four ISDN lines to the videoconferencing unit. The IMUX module allows multi-line ISDN connection to locate and connect to additional ISDN lines available to a far-site device. Each ISDN line adds 128 Kbps to the possible operating line speed; for example, a unit connected to the maximum four ISDN lines could operate at 512 Kbps.

• ISDN Lines. The ViewStation 512 and MP can use up to four ISDN lines. To connect these lines, plug each line to use into the IMUX module. Note that the ViewStation 512 and MP only require a single functioning ISDN line to operate, but

additional ISDN lines.

100

section of this manual to install your unit. The ViewStation

speeds greater than 128 Kbps require the use of

ViewStation User’s Guide

Polycom Viewstation 128, Viewstation 512, Viewstation MP User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

Getting Started

Placing and Answering Calls

Address Book

Camera and Sound

Snapshots

Using Accessories

Connecting a PC

Presentations

Remote Management

Data Conferencing

Upgrading Software

System Information

ViewStation 512/MP