Polycom V500 User Manual 2
Administrator’s Guide
for the V500 System
July 2004 Edition
3725-21743-003/A
V500 Version 7.0
VideoVoiceDataWeb
Connect. Any Way You Want.
Trademark Information
Polycom® and the Polycom logo design are registered trademarks of Polycom, Inc. V500™, Global
Management System™. Pro-Motion™, and Siren™ 14 are trademarks of Polycom, Inc. in the United
States and various other countries. All other trademarks are the property of their respective owners.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and patents pending
held by Polycom, Inc. Polycom Siren™ 14 Stereo (patent pending).
© 2004 Polycom, Inc. All rights reserved.
Polycom Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law,
reproducing includes translating into another language or format.
As between the parties, Polycom, Inc. retains title to , and ownership of, all proprietary rights with respect to the
software contained within its products. The software is protected by United States copyright laws and
international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g.
a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not
responsible for printing or clerical errors. Information in this document is subject to change without notice.
About this Guide
The Administrator’s Guide for the V500 System is for administrators of the
V500 system who need to:
❑ Learn about and set up the system hardware
❑ Configure the system
❑ Customize the behavior and appearance of the system for easy and efficient
use
❑ Obtain information about calls made by the system, and gather usage and
performance data
❑ Troubleshoot any issues that occur with the system
Other documents available for the V500 system include:
❑ Setting Up the System, which describes how to install the hardware
❑ The Getting Started Guide, which describes how to place calls and perform other
video calling tasks
❑ Setup Sheets, which describe how to install optional hardware
❑ Release Notes
For support or service, please contact your Polycom distributor or go to Polycom
Support at www.polycom.com/support.
Polycom recommends that you record the serial number of your V500 system here
for future reference. The serial number for the system is printed on the unit.
System Serial Number: ____________________________________________
© Polycom, Inc. iii
Administrator’s Guide for the V500 System
iv www.polycom.com/videodocumentation
Chapter 1 - Introducing the V500 System
Key Features ..........................................................................................................................................1 - 2
Rich Conference Experience .........................................................................................................1 - 2
Enhanced User Experience ........................................................................................................... 1 - 2
Easy Installation ............................................................................................................................. 1 - 3
Security and Network Management ...........................................................................................1 - 3
Standard System Components ............................................................................................................ 1 - 5
Optional System Components ............................................................................................................1 - 6
Chapter 2 - Setting Up Your System Hardware
Standard System Set-up .......................................................................................................................2 - 2
Positioning the System ..................................................................................................................2 - 2
Connecting the Monitor ................................................................................................................2 - 3
Connecting the System to the LAN ............................................................................................ 2 - 3
Connecting Power ......................................................................................................................... 2 - 4
Installing Batteries in the Remote Control .................................................................................2 - 5
Powering on the System ...............................................................................................................2 - 5
Optional Equipment Set-up ................................................................................................................2 - 6
Connecting to a BRI Network Interface ..................................................................................... 2 - 6
Connecting Headphones ..............................................................................................................2 - 6
Contents
Chapter 3 - Configuring Network Use
Getting the Network Ready ................................................................................................................3 - 2
Network Connectivity Checklist ........................................................................................................3 - 2
Configuring with the Setup Wizard .................................................................................................. 3 - 3
Configuring LAN Properties ..............................................................................................................3 - 4
Configuring IP Network Support ...................................................................................................... 3 - 6
Specifying H.323 Settings .............................................................................................................3 - 6
Configuring the System to Use a Gatekeeper .................................................................... 3 - 7
Configuring the System to Use a Gateway .........................................................................3 - 8
Specifying SIP Settings ..................................................................................................................3 - 9
Specifying Quality of Service .....................................................................................................3 - 10
Configuring the System for Use with a Firewall or NAT ......................................................3 - 11
Configuring ISDN Support ...............................................................................................................3 - 13
Configuring the BRI Network Interface ...................................................................................3 - 13
Configuring Call Preferences ............................................................................................................3 - 14
Configuring the Global Directory ....................................................................................................3 - 16
Configuring the Directory Server Settings ...............................................................................3 - 16
Setting the Dialing Rules ............................................................................................................3 - 17
Placing a Test Call ...............................................................................................................................3 - 17
Checking System Status ..................................................................................................................... 3 - 18
Keeping your Software Current .......................................................................................................3 - 19
© Polycom, Inc. v
Administrator’s Guide for the V500 System
Chapter 4 - Designing the User Experience
Managing User Access to Settings and Features ............................................................................. 4 - 2
Setting the Admin Password ....................................................................................................... 4 - 2
Screens that Require the Admin Password for Access ............................................................ 4 - 3
Letting Users Customize the Workspace ................................................................................... 4 - 4
Limiting What Users Can Do With the System ........................................................................ 4 - 5
Using the System for Specialized Applications ........................................................................ 4 - 5
Designing Video Behaviors ................................................................................................................. 4 - 6
Configuring Camera Settings ...................................................................................................... 4 - 6
Configuring the TV Monitor ........................................................................................................ 4 - 7
Using Dual Monitor Emulation ...................................................................................................4 - 8
Adjusting the Monitor’s Color Balance ...................................................................................... 4 - 9
Designing Audio Behaviors ................................................................................................................4 - 9
Configuring General Audio Settings ........................................................................................ 4 - 10
Setting the Volume on an External Audio System ................................................................. 4 - 10
Designing General System Behaviors .............................................................................................. 4 - 11
Configuring Call Settings ........................................................................................................... 4 - 11
Configuring Remote Control Behavior .................................................................................... 4 - 12
Configuring Directory Settings .................................................................................................4 - 12
Setting the Call Answering Mode ............................................................................................. 4 - 13
Enabling AES Encryption ........................................................................................................... 4 - 13
Setting Passwords and Security Options ................................................................................. 4 - 14
Setting Date, Time, and Location .............................................................................................. 4 - 15
Customizing the Workspace Appearance ...................................................................................... 4 - 16
Designing the Home Screen ....................................................................................................... 4 - 17
Adding Sites to the Home Screen ............................................................................................. 4 - 19
Adding On-screen Instructions ................................................................................................. 4 - 20
Using Marquee Text ............................................................................................................ 4 - 20
Using Screen Saver Text ...................................................................................................... 4 - 20
Changing System Appearance .................................................................................................. 4 - 21
Setting Ring Tones and Alert Tones ......................................................................................... 4 - 21
Configuring Closed Captioning ....................................................................................................... 4 - 22
Audio Options for Closed Captioners ..................................................................................... 4 - 22
Options for Supplying Closed Captions to Conferences ....................................................... 4 - 22
Providing Captions Via the V500 Web Interface .............................................................4 - 23
Providing Captions Via a Telnet Session .......................................................................... 4 - 24
Getting Started with Calling .............................................................................................................4 - 25
Chapter 5 - Managing the System Remotely
Using the V500 Web Interface ............................................................................................................ 5 - 2
Accessing the V500 Web Interface .............................................................................................. 5 - 2
Managing System Profiles with the V500 Web Interface ........................................................ 5 - 3
Managing Directories with the V500 Web Interface ................................................................ 5 - 4
Configuring Global Services ............................................................................................................... 5 - 5
Viewing the Management Servers List ...................................................................................... 5 - 5
Requiring an Account Number for Calls ................................................................................... 5 - 6
Adding My Information ............................................................................................................... 5 - 6
Requesting Technical Support from the GM S Administrator ............................................... 5 - 7
vi www.polycom.com/videodocumentation
Setting Up SNMP ..................................................................................................................................5 - 8
Downloading MIBs .......................................................................................................................5 - 8
Configuring for SNMP Management ......................................................................................... 5 - 9
Chapter 6 - System Usage and Statistics
Call Summary ........................................................................................................................................6 - 2
Call Statistics ..........................................................................................................................................6 - 3
Call Status ..............................................................................................................................................6 - 4
Recent Calls ............................................................................................................................................6 - 5
Call Detail Report .................................................................................................................................6 - 6
Information in the Call Detail Report .........................................................................................6 - 6
Call Detail Report Archives .........................................................................................................6 - 9
Chapter 7 - Diagnostics and General Troubleshooting
Sending a Message ................................................................................................................................7 - 2
System Screens Quick Reference ........................................................................................................7 - 2
Diagnostic Screens ................................................................................................................................7 - 3
Indicators ...............................................................................................................................................7 - 7
System Lights .................................................................................................................................7 - 7
Network Interface Lights ..............................................................................................................7 - 7
General Troubleshooting ..................................................................................................................... 7 - 8
Critical Problems ...........................................................................................................................7 - 8
Severe Problems ............................................................................................................................. 7 - 9
Moderate Issues ...........................................................................................................................7 - 11
Minor Issues ................................................................................................................................. 7 - 13
Normal System Behaviors ..........................................................................................................7 - 16
How to Contact Technical Support ..................................................................................................7 - 17
By Telephone ................................................................................................................................7 - 17
By Internet ....................................................................................................................................7 - 17
Appendix
Cable Descriptions................................................................................................................. Appendix - 1
Cable Drawings .....................................................................................................................Appendix - 2
LAN Cable ......................................................................................................................Appendix - 2
Composite Video Cable ................................................................................................ Appendix - 3
Q.850 Cause Codes ............................................................................................................... Appendix - 4
Safety and Legal Notices
Index
© Polycom, Inc. vii
Administrator’s Guide for the V500 System
viii www.polycom.com/videodocumentation
1
Introducing the V500 System
Your V500 video conferencing system is a state-of-the-art visual collaboration tool.
With crisp, clean video and crystal-clear sound, your V500 system provides the
essential tools your home or small business needs for video conferencing over
broadband networks.
What’s in this Chapter? Page
Key Features 1-2
Standard System Components 1-5
Optional System Components 1-6
© Polycom, Inc. 1 - 1
Administrator’s Guide for the V500 System
Key Features
Rich Conference Experience
❑ Best-in-class video algorithms — The H.264 video algorithm provides
smooth, natural TV-like video.
❑ State-of-the-art audio quality — The V500 system offers Polycom Siren™ 14,
a 14 kHz frequency response that delivers CD-quality sound.
❑ See more with single-monitor systems — Use Dual Monitor Emulation
(split-screen viewing) to see more even when you only have room for one
monitor.
❑ Language support — Use the V500 system user interface, remote control, and
web interface in any of twelve languages.
Enhanced User Experience
❑ Customizable home screen — Customize the home screen to support
different types of users:
• Novice users — Offer just a few options, so users need little or no training.
• Advanced users — Provide a wide range of video conferencing features.
❑ Customizable look and feel — Set up the workspace to suit your
environment.
❑ Easy-to-use remote control — Navigate through the configuration screens and
place calls easily using the remote control.
• Enter text — Press the number buttons to enter text using the method
commonly used with cell phones.
• Color-coded buttons — Find buttons for related features quickly since
they are color coded.
• Separate buttons for calling and hanging up — Call and hang up without
confusion even if you have never made a video call before.
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Easy Installation
Chapter 1 - Introducing the V500 System
❑ Many ways to use the directory — Find information in the directory using the
method you find most convenient.
• Assign entries to categories — Sort your directory by department or
category.
• Search by name — Quickly find people by entering the first, middle, or
last name.
• Find others and let them find you — Register with the Global Directory
Se rver an d make it e asy to call oth er registered systems and just as easy for
the other registered systems to call you. The system automatically copies
the global directory to your system periodically, so entries are always
available.
❑ Firewall (UPnP™) support — The V500 system offers support for routers that
support UPnP (Universal Plug and Play) NAT traversal, making video
conferencing setup easier for users in homes and small offices.
❑ IP or ISDN calling — The V500 system has a built-in 10/100 Mb Ethernet port
for IP calls. Add the optional single BRI network interface to make calls over
your ISDN telephone lines.
❑ Easy configuration wizard — The system setup wizard detects your network
connections and guides you through configuring the system to work on an IP
network or ISDN.
❑ Fully broadband capable — The standards-compliant V500 system works
with any other H.323 system.
❑ Auto-sensing power supply — The system automatically adjusts for line
voltages from 90 to 260 V and line frequencies from 47 to 63 Hz.
Security and Network Management
❑ Use AES encryption — Enable the integrated AES encryption to automatically
encrypt calls to other AES-capable systems, without external encryption
equipment.
❑ Remote access — Configure, manage, and monitor the system from a remote
computer using the V500 web interface (the system’s web interface), the
Polycom Global Management
choose not to allow remote management.
❑ Secure system management — The local administrator’s password on the
system prevents others from changing system configuration while allowing
you to manage the system.
™
System, or SNMP. Alternatively, you can
© Polycom, Inc. 1 - 3
Administrator’s Guide for the V500 System
❑ Call Detail Reports — Access the system’s call history from the V500 web
interface. You can download the data to a spreadsheet application for sorting
and formatting.
❑ Remote diagnostics — Tools in the V500 web interface allow you to identify
and correct issues that affect the video conferencing experience.
❑ SNMP reporting — The V500 system sends SNMP reports to indicate a total
of 31 conditions.
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Standard System Components
This section describes the standard components that come with the V500 system.
Two models of the V500 system are available — IP only, and IP with ISDN.
Name Component Description
V500 System The V500 system delivers high-quality,
Remote Control The remote control is designed to make
Chapter 1 - Introducing the V500 System
face-to-face video communication in a
sleek package that includes the camera
and microphone.
it easy to set up and operate the system
— color-coded buttons correspond to
system features.
Composite video
cable
LAN cable The LAN cable connects the system to
BRI cable
(IP with ISDN
model only)
Power supply The power supply connects power to
Documentation Read Me First
The composite video cable is a triple
RCA cable with S-video that connects
the V500 system to a monitor.
the IP network.
The BRI cable connects the system to
the ISDN.
the system.
Setting Up the V500 System
V500 system documentation CD
© Polycom, Inc. 1 - 5
Administrator’s Guide for the V500 System
Optional System Components
To extend what you do with your V500 system, the following additional options
are available. For information about ordering these options, please see your
Polycom distributor.
❑ Single BRI network interface — Connect the system to use ISDN.
❑ Headphone — Listen privately by adding your own headphone using the
3.5 mm stereo mini jack.
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2
Setting Up Your System Hardware
This chapter describes how to set up your system with the required components
and optional equipment. If you need additional installation information, refer to
the system setup document that was provided with your system.
For optional components, you can also refer to the setup sheet that was shipped
with the component.
To obtain additional copies of any of these documents, refer to the documentation
CD that came with the system or go to the Polycom web site,
www.polycom.com/videodocumentation.
What’s in this Chapter? Page
Standard System Set-up 2-2
Optional Equipment Set-up 2-6
© Polycom, Inc. 2 - 1
Administrator’s Guide for the V500 System
1.
Standard System Set-up
This section describes how to connect the components that are required for the
basic system set-up. Procedures for connecting additional equipment are in the
next section, Optional Equipment Set-up on page 2-6.
Positioning the System
The V500 system is designed for homes, home offices, or small offices.
To position the system:
>> Place the system on top of your monitor. For optimal audio and video
performance, locate the monitor within 5 to 10 feet (1.52 to 3.05 meters) away
from the people in the call.
5'-10'
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Connecting the Monitor
You must connect a television monitor to the V500 system. This may be an NTSC
or PAL monitor, depending on your system.
To connect a monitor to the system:
1. Connect the monitor to the S-video or composite video outputs on the back of
the V500 system.
You must use the same type of connector on the monitor as on the system. For
example, if you use the S-video connector on the monitor, use the S-video
connector on the system.
Chapter 2 - Setting Up Your System Hardware
DC IN 12V
BRI
LAN
S-video output
(preferred)
S-video provides superior video quality, and is recommended.
2. Connect the system’s audio outputs to the monitor’s audio inputs using the
red and white connectors on the monitor cable.
After you have finished setting up the system, you will need to configure the monitor’s
behavior. Refer to Configuring the TV Monitor on page 4-7.
Connecting the System to the LAN
The steps you need to take to connect to the LAN depend on your network
environment. For example, you may have a small office with multiple PCs, a
broadband modem, and a router; you may have a broadband modem and one PC
in your home; or, you may have another type of network environment altogether.
Composite video output
In all cases, you must first connect the LAN to the system with the LAN cable. If
you have a router, gateway, or broadband modem, you must also open the ports
used by the V500 system to access the Internet. Once you have done these, refer to
the section that pertains to your environment.
© Polycom, Inc. 2 - 3
Administrator’s Guide for the V500 System
To connect the system to the LAN:
1. Connect the LAN cable to the LAN connector on the back of the system.
2. Connect the other end of the LAN cable to the LAN.
After you have finished setting up the system, you will need to configure it to work properly
in your network. Refer to Configuring Network Use on page 3-1.
Connecting Power
DC IN 12V
BRI
LAN
LAN connector
The V500 system has an external power supply.
Do not use a power supply other than the one supplied with your V500 system. Using the
wrong power supply will void the warranty and may damage your system.
To connect power to the system:
1. Connect the power supply to the power connector on the back of the system.
DC IN 12V
BRI
LAN
Power connector
2. Connect the power cord to the power supply.
Do not connect the V500 system power cord to a wall outlet until you have connected all
equipment to the system.
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Installing Batteries in the Remote Control
The remote control uses three AAA batteries, which are included with the system.
To install batteries in the remote control:
1. Remove the battery cover from the back of the remote control.
2. Refer to the diagram inside the remote control, and install the batteries in the
orientation shown.
3. Reinstall the battery cover on the remote control.
Powering on the System
After you have connected all your standard and optional equipment, plug the
power cord into a wall outlet.
To power on the system:
Chapter 2 - Setting Up Your System Hardware
>> Press the power switch located at the back of the system.
DC IN 12V
BRI
Power switch
LAN
© Polycom, Inc. 2 - 5
Administrator’s Guide for the V500 System
Optional Equipment Set-up
This section describes how to connect optional components to the V500 system.
Connecting to a BRI Network Interface
The V500 system is available with the optional BRI network interface, which
allows you to make ISDN calls.
You may need an NT-1 device if your site does not use an internal telephone
system (PBX). A PBX or an NT-1 device provides the S/T interface that the
system’s BRI network interface requires.
To install the BRI network interface:
1. Make sure the system is powered off.
2. Connect the BRI cable from the BRI connector on the back of the system to
ISDN or to your NT-1 device, as appropriate.
3. If you are using an NT-1 device, connect it to the ISDN.
Connecting Headphones
You can connect headphones to the V500 system to listen to your calls privately.
To connect headphones to the system:
>> Connect the headphone cable to the headphone jack on the back of the system.
BRI
BRI connector
BRI
Headphone jack
DC IN 12V
LAN
DC IN 12V
LAN
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3
Configuring Network Use
This chapter lists the information you need to get your network ready for video
conferencing. Once you’ve gathered that information, you can begin configuring
the system’s network options. Details on how to perform this configuration are
also included in this chapter.
When you power on your system for the first time, the setup wizard detects the
system’s IP and ISDN connections and leads you through the minimum
configuration steps required to place a call.
If you need to change any of the initial settings to accommodate your environment,
you can manually adjust them using the screens described in this chapter.
Note that if you establish an administrator’s password during the setup wizard,
you will need to enter it each time you wish to change advanced settings.
What’s in this Chapter? Page
Getting the Network Ready 3-2
Network Connectivity Checklist 3-2
Configuring with the Setup Wizard 3-3
Configuring LAN Properties 3-4
Configuring IP Network Support 3-6
Configuring ISDN Support 3-13
Configuring Call Preferences 3-14
Configuring the Global Directory 3-16
Placing a Test Call 3-17
Checking System Status 3-18
Keeping your Software Current 3-19
© Polycom, Inc. 3 - 1
Administrator’s Guide for the V500 System
Getting the Network Ready
Before you begin configuring the network options, you must make sure your
network is ready for video conferencing.
To begin, refer to the Preparing Your Network for Collaboration document, available
at www.polycom.com/videodocumentation. This document contains information
you need to prepare your network, such as worksheets that will help you order
ISDN.
Network Connectivity Checklist
You may need this information to make and receive video calls at your site:
If: This information: Should be provided by your:
Your system is using a
static IP address
Your network uses a
gatekeeper
Your system is behind a
firewall
You are using BRI ISDN address ISDN Service Provider
You are using ISDN and
are in North America
You are using ISDN ISDN switch protocols ISDN Service Provider
IP address IP Network Service Provider
Gatekeeper address IP Network Service Provider
Firewall information IP Network Service Provider
SPIDs ISDN Service Provider
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Configuring with the Setup Wizard
When you power on your system for the first time, the setup wizard detects the
system’s IP and ISDN connections and leads you through the minimum
configuration steps required to place a call. If you need more information about
these steps, refer to the corresponding sections in this chapter.
The setup wizard enables you to set an administrator password, which allows you
to limit access to the Admin Settings. The administrator password may contain
letters and numbers, but no other characters.
The default administrator password is the system’s serial number. If you change the
password, make sure you remember it. If you f orget the passw ord, you will hav e to reset the
system, delete the system files, and run the setup wizard again in order to access the Admin
Settings and reset the password. You cannot set the administrator password from a remote
location.
You can run the setup wizard or view the configuration screens in either of these
two ways.
Chapter 3 - Configuring Network Use
❑ In the room with the system — Use the remote control to navigate the screens
and enter information. You can use the number pad on the remote control to
enter text just like you can with a cell phone.
❑ From a remote location — Use a web browser to access the V500 web interface.
To do this, you need to know the IP address of the system. Polycom
recommends using Microsoft® Internet Explorer 6.0 or later.
You can use the web interface to configure all of the system settings except the remote
management settings, which must be configured on the local system.
To access the system via the V500 web interface:
1. On a PC, open a web browser.
2. In the browser address line, enter the IP address of the system (for example,
http://255.255.255.255) to go to the V500 web interface.
3. Enter your user name and the password, if a password has been established.
© Polycom, Inc. 3 - 3
Administrator’s Guide for the V500 System
Configuring LAN Properties
If your system is part of a LAN, use this section to configure the system to work
with the LAN.
Before you Begin
If you are connecting the system via a modem, you need to request an additional
public IP address from your Internet service provider.
Your service provider will provide you with one of these IP addresses:
❑ Static IP address – The address is reserved for your system and will not
change. When you configure the LAN properties of the system, choose the
Enter IP Address Manually option.
Your service provider should also provide you with the DNS server address,
default gateway address, subnet mask, and WINS server IP address.
❑ Dynamic IP address – The address is obtained from your service provider’s
DHCP server, and therefore may change. When you configure the LAN
properties of the system, choose the Obtain IP Address Automatically option.
To configure LAN properties:
1. Go to System > Admin Settings > LAN Properties.
2. Configure these settings:
Setting Description
Connect to my LAN Specifies whether the system is part of the LAN.
Allow IP Calls Enables the system to make and receive IP calls.
Host Name Indicates the system’s DNS name.
If you change the Host Name, the system restarts.
IP Address Specifies how the system obtains an IP address.
• Obtain IP Address Automatically — Select if the system gets
an IP address from the DHCP server on the LAN.
• Enter IP Address Manually — Select if the IP address will not
be assigned automatically.
Your IP Address is
or
Use the Following
IP Address
If the system obtains its IP address automatically, this area
displays the IP address currently assigned to the system.
If you selected Enter IP Address Manually, enter the IP address
here.
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Chapter 3 - Configuring Network Use
Setting Description
Domain Name Displays the domain name currently assigned to the system.
If the system does not automatically obtain a domain name, enter
one here.
DNS Servers Displays the DNS servers currently assigned to the system.
If the system does not automatically obtain a DNS server address,
enter up to four DNS servers here.
Default Gateway Displays the gateway currently assigned to the system.
If the system does not automatically obtain a gateway IP address,
enter one here.
Subnet Mask Displays the subnet mask currently assigned to the system.
If the system does not automatically obtain a subnet mask, enter
one here.
WINS Server Displays the WINS server currently assigned to the system.
If the system does not automatically obtain a WINS server IP
address, enter one here.
WINS Resolution Sends a request to the WINS server for WINS name resolution.
LAN Speed Specify the LAN speed to use. Note that the speed you choose
must be supported by the switch.
Choose Auto to have the network switch negotiate the speed
automatically. If you choose 10 Mbps or 100 Mbps, you must also
select a duplex mode.
Duplex Mode Specify the Duplex mode to use. Note that the Duplex mode you
choose must be supported by the switch.
Choose Auto to have the network switch negotiate the Duplex
mode automatically.
© Polycom, Inc. 3 - 5
Administrator’s Guide for the V500 System
Configuring IP Network Support
Use the following sections to configure the system so that you can place and
receive video calls using IP on your LAN or WAN:
❑ H.323 Settings, including Gatekeeper and Gateway
❑ SIP Settings
❑ Quality of Service
❑ Firewall or NAT
Specifying H.323 Settings
If your network uses a gatekeeper, the system can automatically register its H.323
name and extension. This allows others to call the system by entering the H.323
name or extension instead of the IP address.
To specify H.323 settings:
1. Go to System > Admin Settings > Network > IP > H.323 Settings.
2. Configure these settings:
Setting Description
Enable IP H.323 Specifies whether to allow IP dialing.
Display H.323
Extension
H.323 Name Specifies the name that gatekeepers and gateways use to identify
H.323 Extension
(E.164)
Lets you place a gateway call by entering the H.323 extension
separately from the gateway ID.
If you do not check this box, you can make gateway calls by
entering the call information in this format:
gateway ID + TCS4 delimiter + extension
Check with your network provider to determine your TCS4
delimiter.
this system. You can make point-to-point calls using H.323 names
if both systems are registered to a gatekeeper.
The H.323 Name is the same as the System Name, unless you
change it. Your dial plan may define the names you can use.
Lets you place point-to-point calls using the extension if both
systems are registered with a gatekeeper.
The default H.323 Extension is based on the system serial
number, but it can be change d. Your dial plan may define the
extensions you can use.
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Configuring the System to Use a Gatekeeper
A gatekeeper supervises network traffic and manages functions such as
bandwidth control and admission control. The gatekeeper also handles address
translation, which allows you to make calls using static aliases instead of IP
addresses that may change each day.
To configure the system to use a gatekeeper:
1. Go to System > Admin Settings > Network > IP > H.323 Settings.
2. Select and configure these settings:
Setting Description
Use Gatekeeper Specifies whether to use a gatekeeper. Gateways and
gatekeepers are required for calls between ISDN and IP networks.
• Off — Calls do not use a gatekeeper.
•Auto — System automatically finds an available gatekeeper.
• Specify — Calls use the specified gatekeeper. Enter the
gatekeeper’s IP address or name (for example,
gatekeeper.companyname.usa.com or 255.255.255.255).
Chapter 3 - Configuring Network Use
H.323 Name Specifies the name that gatekeepers and gateways use to identify
this system. You can make point-to-point calls using H.323 names
if both systems are registered to a gatekeeper.
The H.323 Name is the same as the System Name, unless you
change it. Your dial plan may define the names you can use.
H.323 Extension
(E.164)
Outbound Call
Route
Gatekeeper IP
Address
Alternate
Gatekeepers
Lets you place point-to-point calls using the extension if both
systems are registered with a gatekeeper.
The default H.323 Extension is based on the system serial
number, but it can be change d. Your dial plan may define the
extensions you can use.
For systems using a gatekeeper, specifies whether calls initiated
by this system should be handled as IP calls sent through a
gateway or as ISDN.
If you chose to use an automatically selected gatekeeper, this
area displays the gatekeeper’s IP address.
If you chose to specify a gatekeeper, enter the IP address here.
If you chose to specify a gatekeeper, you can specify other
gatekeepers that the system can use if the primary gatekeeper is
not available.
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Administrator’s Guide for the V500 System
Configuring the System to Use a Gateway
A gateway performs code and protocol conversion between IP networks and
ISDN, so that users on different networks can call one another. If the system is
configured to use a gateway, you must also configure it to use a gatekeeper.
To configure the system to use a gateway:
1. Go to System > Admin Settings > Network > IP > H.323 Settings.
2. Select twice and configure these settings:
Setting Description
Country Code Specifies the country code for the system’s location.
Area Code Specifies the area or city code for the system’s location.
Number Specifies the gateway’s number.
H.323 Extension
(E.164)
Gateway Number
Type
Number of Digits in
DID Number
Number of Digits in
Extension
Lets you place point-to-point calls using the extension if both
systems are registered with a gatekeeper.
The default H.323 Extension is based on the system serial
number, but it can be changed.
Specifies the number type users enter to call this system:
• Direct Inward Dial (DID) — Users enter an internal extensi on
to call this system directly.
NOTE: If you choose this option, you must also register the
number with the gatekeeper as an E.164 alias.
• Number + Extension — Users enter the gateway number and
the system’s extension to call this system.
Specifies the number of digits in the DID number.
The national or regional dialing plan for your location determines
the standard number of digits. For instance, the US standard is 7
digits.
Specifies the number of digits in the extension used when
Number + Extension is selected.
Your organization’s dial plan determines this number.
3. Select and enter a prefix or suffix for each bandwidth you want to allow
for gateway calls.
Be sure to configure the gateway to use the same prefixes and suffixes you define for the
system.
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Specifying SIP Settings
If your network supports the Session Initiation Protocol (SIP), you can use SIP to
connect IP calls.
To specify SIP Settings:
1. Go to System > Admin Settings > Network > IP > SIP Settings.
2. Configure these settings:
Setting Description
Enable SIP Allows the system to make calls using SIP.
Transport Protocol Indicates the protocol the system uses for SIP signalling.
Chapter 3 - Configuring Network Use
The SIP network infrastructure in which your V500 system is
operating determines which protocol is required. For example, if
your V500 system is operating in a Microsoft Live Communication
Server (LCS) SIP network, choose TCP. If your V500 system is
operating in a Nortel Multimedia Communication Server (MCS)
SIP network, choose UDP.
Password Specifies the password that authenticates the system to the
Registrar Server.
User Name Specifies the system’s SIP name. If you leave this field blank, the
system’s IP address is the SIP user name.
Proxy Server Specifies the DNS name or IP address of the SIP Proxy Server. If
you leave this field blank, no proxy server is used.
By default, the SIP signalling is sent to port 5060 on the proxy
server. To specify a different port, add it to the address as shown
here:
255.255.255.255:5070
Registrar Server Specifies the name or IP address of the SIP Registrar Server.
By default, the SIP signalling is sent to port 5060 on the registrar
server. To specify a different port, add it to the address as shown
here:
255.255.255.255:5070
© Polycom, Inc. 3 - 9
Administrator’s Guide for the V500 System
Specifying Quality of Service
Set the Quality of Service options for the way your network handles IP packets
during video calls.
To specify Quality of Service:
1. Go to System > Admin Settings > Network > IP > Quality of Service.
2. Configure these settings:
Setting Description
Type of Service Specifies your service type and lets you choose how to set the
priority of IP packets sent to the system for video, audio, and
far-end camera control:
• IP Precedence — Represents the priority of IP packets sent to
the system. The value can be between 0 and 5. If this option is
selected, enter the value in the Type of Service Value field.
• DiffServ — Represents a priority level between 0 and 63. If this
option is selected, enter the value in the Type of Service Value
field.
Type of Service
Value
Enable PVEC Allows the system to use PVEC (Polycom Video Error
Dynamic
Bandwidth
Maximum Transmit
Bandwidth
Maximum Receive
Bandwidth
If the system is connected to the Internet via DSL or a cable modem, it is useful to set
maximums for transmitting and receiving bandwidth. DSL and cable modems typically allow
for faster download (receive) speeds compared to upload (transmit) speeds, and so these
settings provide an opportunity to regulate differences.
Specifies the IP Precedence or Diffserv value for Video, Audio,
and Far-End Camera Control.
Concealment) if packet loss occurs.
Specifies whether to let the system automatically find the optimum
line speed for a call.
Specifies the maximum transmit line speed between 48 Kbps and
512 Kbps.
Specifies the maximum receive line speed between 48 Kbps and
512 Kbps.
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