Polycom SOUNDPOINT SIP 3.1 User Manual
Administrator’s Guide for the
SoundPoint
Polycom
®
IP/SoundStation
®
®
IP
Family
SIP 3.1
August, 2008 Edition
1725-11530-310 Rev. A
SIP 3.1
Trademark Information
Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®,
ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management
System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™,
2
Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V
IU™, Visual Concert™, VS4000™, VSX™, and
the industrial design of SoundStation are trademarks of Polycom, Inc. in the United States and various other countries.
All other trademarks are the property of their respective owners.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications
held by Polycom, Inc.
Disclaimer
Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of
incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal
injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties
are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This
warranty gives you specific legal rights which may vary depending on local law.
Copyright Notice
Portions of the software contained in this product are:
Copyright © 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper
Copyright © 1998 by the Massachusetts Institute of Technology
Copyright © 1998-2003 The OpenSSL Project
Copyright © 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved
Copyright © 1995-2002 Jean-Loup Gailly and Mark Adler
Copyright © 1996 - 2004, Daniel Stenberg, <daniel@haxx.se>
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated
documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to
use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to
whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be include d in all copies or substantial portions of the
Software.
THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE
LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.
© 2008 Polycom, Inc. All rights reserved.
Polycom Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for
any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating
into another language or format.
As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software
contained within its products. The software is protected by United States copyright laws and international treaty
provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible
for printing or clerical errors. Information in this document is subject to change without notice.
About This Guide
The Administrator’s Guide for the SoundPoint IP / SoundStation IP family is
for administrators who need to configure, customize, manage, and
troubleshoot SoundPoint IP / SoundStation IP phone systems. This guide
covers the SoundPoint IP 301, 320, 330, 430, 501, 550, 560, 600, 601, 650, and 670
desktop phones, and the SoundStation IP 4000 , 6000, and 7000 conference
phones.
The following related documents for SoundPoint IP / SoundStation IP family
are available:
• Quick Start Guides, which describe how to assemble the phones
• Quick User Guides, which describe the most basic features available on
the phones
• User Guides, which describe the basic and advanced features available on
the phones
• Developer’s Guide, which assists in the development of applications that
run on the SoundPoint IP / SoundStation IP phone’s Microbrowser
• Technical Bulletins, which describe workarounds to existing issues
• Release Notes, which describe the new and changed features and fixed
problems in the latest version of the software
For support or service, please contact your Polycom
Technical Support at http://www.polycom.com/support/voice/.
Polycom recommends that you record the phone model numbers, software
(both the bootROM and SIP), and partner platform for future reference.
SoundPoint IP / SoundStation IP models: ___________________________
BootROM version: ________________________________________________
SIP Application version: ___________________________________________
Partner Platform: _________________________________________________
®
reselle r or go to Polycom
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Administrator’s Guide SoundPoint IP / SoundStation IP
iv
Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
1 Introducing the SoundPoint IP / SoundStation IP Family . . . 1–1
2 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
SoundPoint IP Desktop Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
SoundStation IP Conference Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4
Key Features of Your SoundPoint IP / SoundStation IP Phones . . . . . . . 1–6
Where SoundPoint IP / SoundStation IP Phones Fit . . . . . . . . . . . . . . . . . 2–2
Session Initiation Protocol Application Architecture . . . . . . . . . . . . . . . . . 2–3
BootROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5
Resource Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7
Available Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
New Features in SIP 3.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13
3 Setting up Your System . . . . . . . . . . . . . . . . . . . . . . . . . . .3–1
Setting Up the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
DHCP or Manual TCP/IP Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
Supported Provisioning Protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
Modifying the Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 3–5
Setting Up the Boot Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
Deploying Phones From the Boot Server . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14
Upgrading SIP Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–19
Supporting SoundPoint IP and SoundStation IP Phones . . . . . . . . . 3–19
Supporting SoundPoint IP 300 and 500 Phones . . . . . . . . . . . . . . . . . 3–20
4 Configuring Your System . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Setting Up Basic Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
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Administrator’s Guide SoundPoint IP / SoundStation IP
Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
Called Party Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4
Calling Party Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4
Missed Call Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4
Connected Party Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
Context Sensitive Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
Customizable Audio Sound Effects . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
Message Waiting Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
Distinctive Incoming Call Treatment . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7
Distinctive Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8
Handset, Headset, and Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . 4–8
Local Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9
Local Digit Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–12
Microphone Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–13
Soft Key Activated User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–13
Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–13
Time and Date Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–14
Idle Display Animation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–15
Ethernet Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–15
Graphic Display Backgrounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–16
Automatic Off-Hook Call Placement . . . . . . . . . . . . . . . . . . . . . . . . . . 4–17
Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–17
Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–18
Local / Centralized Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–19
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–20
Directed Call Pick-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–21
Group Call Pick-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–22
Call Park/Retrieve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–22
Last Call Return . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–22
Setting Up Advanced Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–22
Configurable Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–24
Multiple Line Keys per Registration . . . . . . . . . . . . . . . . . . . . . . . . . . 4–25
Multiple Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–25
Shared Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–26
Bridged Line Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–27
Busy Lamp Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–28
Customizable Fonts and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–29
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Contents
Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–30
Multilingual User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–30
Downloadable Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–31
Synthesized Call Progress Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–32
Microbrowser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–32
Real-Time Transport Protocol Ports . . . . . . . . . . . . . . . . . . . . . . . . . . 4–33
Network Address Translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–34
Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–34
Recording and Playback of Audio Calls . . . . . . . . . . . . . . . . . . . . . . . 4–37
Daisy-Chaining Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–38
Provisioning Phones Over CLink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–39
Enhanced Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–40
Configurable Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–50
Voice Mail Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–54
Multiple Registrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–55
Automatic Call Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–56
Server Redundancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–56
Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–60
Microsoft Live Communications Server 2005 Integration . . . . . . . . 4–61
Access URL in SIP Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–65
Static DNS Cache . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–68
Display of Warnings from SIP Headers . . . . . . . . . . . . . . . . . . . . . . . 4–72
Setting Up Audio Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–73
Low-Delay Audio Packet Transmission . . . . . . . . . . . . . . . . . . . . . . . 4–74
Jitter Buffer and Packet Error Concealment . . . . . . . . . . . . . . . . . . . . 4–74
Voice Activity Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–74
DTMF Tone Generation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–75
DTMF Event RTP Payload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–75
Acoustic Echo Cancellation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–75
Audio Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–76
Background Noise Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–77
Comfort Noise Fill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–77
Automatic Gain Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–78
IP Type-of-Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–78
IEEE 802.1p/Q . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–78
Voice Quality Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–79
Dynamic Noise Reduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–80
Treble/Bass Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–80
Setting Up Security Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–80
Local User and Administrator Privilege Levels . . . . . . . . . . . . . . . . . 4–81
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Administrator’s Guide SoundPoint IP / SoundStation IP
Custom Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–81
Incoming Signaling Validation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–82
Secure Real-Time Transport Protocol . . . . . . . . . . . . . . . . . . . . . . . . . 4–82
Configuration File Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–82
Configuring SoundPoint IP / SoundStation IP Phones Locally . . . . . . . 4–83
5 Troubleshooting Your SoundPoint IP / SoundStation IP Phones .
5–1
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
BootROM Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
Application Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
Reading a Boot Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
Reading an Application Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9
Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9
Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10
Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11
Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12
Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13
Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–14
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15
Upgrading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15
viii
A Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A–1
Master Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2
Application Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–4
Protocol <voIpProt/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–6
Dial Plan <dialplan/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–17
Localization <lcl/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–21
User Preferences <up/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–25
Tones <tones/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–27
Sampled Audio for Sound Effects <saf/> . . . . . . . . . . . . . . . . . . . . . A–30
Sound Effects <se/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–31
Voice Settings <voice/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–37
Quality of Service <QOS/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–55
Basic TCP/IP <TCP_IP/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–58
Web Server <httpd/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–63
Call Handling Configuration <call/> . . . . . . . . . . . . . . . . . . . . . . . . A–64
Contents
Directory <dir/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–68
Presence <pres/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–72
Fonts <font/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–72
Keys <key/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–75
Backgrounds <bg/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–77
Bitmaps <bitmap/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–80
Indicators <ind/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–80
Event Logging <log/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–84
Security <sec/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–88
License <license/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–89
Provisioning <prov/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–90
RAM Disk <ramdisk/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–90
Request <request/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–91
Feature <feature/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–92
Resource <res/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–93
Microbrowser <mb/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–95
Applications <apps/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–98
Peer Networking <pnet/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–100
DNS Cache <dns/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–100
Soft Keys <softkey/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–103
Per-Phone Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–106
Registration <reg/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–107
Calls <call/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–111
Diversion <divert/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–114
Dial Plan <dialplan/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–116
Messaging <msg/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–119
Network Address Translation <nat/> . . . . . . . . . . . . . . . . . . . . . . A–120
Attendant <attendant/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–121
Roaming Buddies <roaming_buddies/> . . . . . . . . . . . . . . . . . . . . A–122
Roaming Privacy <roaming_privacy/> . . . . . . . . . . . . . . . . . . . . . A–123
User Preferences <user_preferences/> . . . . . . . . . . . . . . . . . . . . . . A–123
Flash Parameter Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–124
B Session Initiation Protocol (SIP) . . . . . . . . . . . . . . . . . . . . . B–1
RFC and Internet Draft Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–2
Request Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–3
Header Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–4
Response Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–6
Hold Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–9
Reliability of Provisional Responses . . . . . . . . . . . . . . . . . . . . . . . . . . . B–9
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Administrator’s Guide SoundPoint IP / SoundStation IP
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–9
Third Party Call Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–9
SIP for Instant Messaging and Presence Leveraging Extensions . . B–10
Shared Call Appearance Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . B–10
Bridged Line Appearance Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . B–10
C Miscellaneous Administrative Tasks . . . . . . . . . . . . . . . . . .C–1
Trusted Certificate Authority List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–1
Encrypting Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–4
Changing the Key on the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–5
Adding a Background Logo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–6
BootROM/SIP Application Dependencies . . . . . . . . . . . . . . . . . . . . . . . . C–9
Migration Dependencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–9
Multiple Key Combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–10
Default Feature Key Layouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–12
Internal Key Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–19
Assigning a VLAN ID Using DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–23
Parsing Vendor ID Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–24
Product, Model, and Part Number Mapping . . . . . . . . . . . . . . . . . . . . . C–26
Disabling PC Ethernet Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–27
D Third Party Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D–1
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index–1
x
Introducing the SoundPoint IP / SoundStation IP Family
This chapter introduces the SoundPoint IP / SoundStation IP family, which is
supported by the software described in this guide.
The SoundPoint IP / SoundStation IP family provides a powerful, yet flexible
IP communications solution for Ethernet TCP/IP networks, delivering
excellent voice quality. The high-resolution graphic display supplies content
for call information, multiple languages, directory access, and system status.
The SoundPoint IP / SoundStation IP family supports advanced functionality,
including multiple call and flexible line appearances, HTTPS secure
provisioning, presence, custom ring tones, and local conferencing.
1
The SoundPoint IP / SoundStation IP phones are end points in the overall
network topology designed to interoperate with other compatible equipment
including application servers, media servers, internet-working gateways,
voice bridges, and other end points
The following models are described:
• SoundPoint IP Desktop Phones
• SoundStation IP Conference Phones
For a list of key features available on the SoundPoint IP / SoundStation IP
phones running the latest software, refer to Key Features of Your SoundPoint
IP / SoundStation IP Phones on page 1-6.
SoundPoint IP Desktop Phones
This section describes the current SoundPoint IP desktop phones. For
individual guides, refer to the product literature available at
http://www.polycom.com/support/voice/. Additional options are also
available. For more information, contact your Polycom distributor.
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Administrator’s Guide SoundPoint IP / SoundStation IP
The currently supported desktop phones are:
• SoundPoint IP 301
• SoundPoint IP 320/330
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• SoundPoint IP 430
• SoundPoint IP 501
• SoundPoint IP 550/560
Introducing the SoundPoint IP / SoundStation IP Family
• SoundPoint IP 600/601
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Administrator’s Guide SoundPoint IP / SoundStation IP
• SoundPoint IP 650
• SoundPoint IP 670
SoundStation IP Conference Phones
This section describes the current SoundPoint IP conference phones. For
individual guides, refer to the product literature available at
http://www.polycom.com/support/voice/. Additional options are also
available. For more information, contact your Polycom distributor.
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Introducing the SoundPoint IP / SoundStation IP Family
The currently supported conference phones are:
• SoundStation IP 4000
• SoundStation IP 6000
• SoundStation IP 7000
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Administrator’s Guide SoundPoint IP / SoundStation IP
Key Features of Your SoundPoint IP / SoundStation IP Phones
The key features of the SoundPoint IP / SoundStation IP phones are:
• Award winning sound quality and full-duplex speakerphone or
conference phone
— Permits natural, high-quality, two-way conversations (one-way,
monitor speaker in the SoundPoint IP 301)
— Uses Polycom’s industry leading Acoustic Clarity Technology
• Easy-to-use
— An easy transition from traditional PBX systems into the world of IP
— Up to 18 dedicated hard keys for access to commonly used features
— Up to four context-sensitive soft keys for further menu-driven
activities
• Platform independent
— Supports multiple protocols and platforms enabling standardization
on one phone for multiple locations, systems and vendors
— Polycom’s support of the leading protocols and industry partners
makes it a future-proof choice
• Field upgradeable
— Upgrade SoundPoint IP / SoundStation IP as standards develop and
protocols evolve
— Extends the life of the phone to protect your investment
— Application flexibility for call management and new telephony
applications
• Large LCD
— Easy-to-use, easily readable and intuitive interface
— Support of rich application content, including multiple call
appearances, presence and instant messaging, and XML services
— 4 line x 20 character monochrome LCD for the SoundPoint IP 301
— 102 x 23 pixel graphical LCD for the SoundPoint IP 320/330
— 160 x 80 pixel graphical grayscale LCD for the SoundPoint IP 501
— 320 x 160 pixel graphical grayscale LCD for the SoundPoint IP
550/560/600/601/650/670 (supports Asian characters)
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— 248 x 68 pixel graphical LCD for the SoundStation IP 4000/6000
— 256 x 128 pixel graphical grayscale LCD for the SoundStation IP 7000
Introducing the SoundPoint IP / SoundStation IP Family
• Dual auto-sensing 10/100/1000baseT Ethernet ports
— Leverages existing infrastructure investment
— No re-wiring with existing CAT 5 cabling
— Simplifies installation
• Power over Ethernet (PoE) port
— Unused pairs on Ethernet port pairs are used to deliver power to the
phone via a wall adapter allowing fewer wires to desktop
— Optional accessory cable for CiscoR Inline Powering and IEEE 802.3af
on the SoundPoint IP 301 and SoundPoint IP 501
— Built-in PoE on the SoundPoint IP 550, 560, 600, 601, 650, and 670 and
the SoundStation IP 6000 and 7000 (auto-sensing)
• Multiple language support
— Set on-screen language to your preference. Select from Chinese,
Danish, Dutch, English, French, German, Italian, Japanese, Korean,
Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish, and
Swedish
Note
In SIP 3.0, default support for Chinese, Japanese, and Korean was removed from
the SoundPoint IP 600 and 601.
• Microbrowser
— Supports a subset of XHTML constructs; otherwise runs like any other
Web browser.
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Administrator’s Guide SoundPoint IP / SoundStation IP
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Overview
2
This chapter provides an overview of the Session Initiation Protocol (SIP)
application and how the phones fit into the network configuration.
SIP is the Internet Engineering Task Force (IETF) standard for multimedia
conferencing over IP. It is an ASCII-based, application-layer control protocol
(defined in RFC 3261) that can be used to establish, maintain, and terminate
calls between two or more endpoints. Like other voice over IP (VoIP)
protocols, SIP is designed to address the functions of signaling and session
management within a packet telephony network. Signaling allows call
information to be carried across network boundaries. Session management
provides the ability to control the attributes of an end-to-end call.
For the SoundPoint IP / SoundStation IP phones to successfully operate as a
SIP endpoint in your network, it must meet the following requirements:
• A working IP network is established.
• Routers are configured for VoIP.
• VoIP gateways are configured for SIP.
• The latest (or compatible) SoundPoint IP / SoundStation IP phone SIP
application image is available.
• A call server is active and configured to receive and send SIP messages.
For more information on IP PBX and softswitch vendors, go to
http://www.polycom.com/techpartners1/ .
This chapter contains information on:
• Where SoundPoint IP / SoundStation IP Phones Fit
• Session Initiation Protocol Application Architecture
• Available Features
• New Features in SIP 3.1
To install your SoundPoint IP / SoundStation IP phones on the network, refer
to Setting up Your System on page 3-1. To configure your SoundPoint IP /
SoundStation IP phones with the desired features, refer to Configuring Your
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Administrator’s Guide SoundPoint IP / SoundStation IP
System on page 4-1. To troubleshoot any problems with your SoundPoint IP /
SoundStation IP phones on the network, refer to Troubleshooting Your
SoundPoint IP / SoundStation IP Phones on page 5-1.
Where SoundPoint IP / SoundStation IP Phones Fit
The phones connect physically to a standard office twisted-pair (IEEE 802.3)
10/100 megabytes per second Ethernet LAN and send and receive all data
using the same packet-based technology. Since the phone is a data terminal,
digitized audio being just another type of data from its perspective, the phone
is capable of vastly more than traditional business phones. AsSoundPoint IP /
SoundStation IP phones run the same protocols as your office personal
computer, many innovative applications can be developed without resorting
to specialized technology.
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Session Initiation Protocol Application Architecture
Configuration
Resource
Files
bootROM
Application
The software architecture of SIP application is made of 4 basic components:
• BootROM—loads first when the phone is powered on
• Application—software that makes the device a phone
• Configuration—configuration parameters stored in separate files
• Resource Files—optional, needed by some of the advanced features
Overview
BootROM
The bootROM is a small application that resides in the flash memory on the
phone. All phones come from the factory with a bootROM pre-loaded.
The bootROM performs the following tasks in order:
1. Performs a power on self test (POST).
2. (Optional) Allows you to enter the setup menu where various network on
provisioning options can be set.
The bootROM software controls the user interface when the setup menu is
accessed.
3. Requests IP settings and accesses the boot server to look for any updates
to the bootROM application.
If updates are found, they are downloaded and saves to flash memory,
eventually overwriting itself after verifying the integrity of the download.
4. If a new bootROM is downloaded, format the file system clearing out any
application software or configuration files that may have been present.
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Administrator’s Guide SoundPoint IP / SoundStation IP
5. Download the master configuration file.
This file is either called <MAC-address>.cfg or 000000000000.cfg . This file
is used by the both the bootROM and the application for a list of other files
that are needed for the operation of the phone.
6. Examine the master configuration file for the name of the application file,
and then look for this file on the boot server.
If the copy on the boot server is different than the one stored in flash
memory or, if there is no file stored in flash memory, the application file is
downloaded.
Application
Note
Warning
If the Application is any SIP version prior to 1.5, the bootROM will also download all
the configuration files that are listed in the master configuration file.
7. Extract the application from flash memory.
8. Install the application into RAM, then upload a log file with events from
the boot cycle.
The bootROM will then terminate, and the application takes over.
The application manages the VoIP stack, the digital signal processor (DSP), the
user interface, and the network interaction. The application managed
everything to do with the phone’s operation.
The application is a single file binary image and, as of SIP 1.5, contains a digital
signature to prevent tampering or loading or rogue software images.
If your phones are using bootROM 3.0 or later, the application must be signed.
All SIP 1.5 applications and later are signed, but later patched versions of 1.3 and
1.4 support this feature. Refer to the latest Release Notes to verify if the image is
signed.
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Note
There is a new image file in each release of software.
The application performs the following tasks in order:
1. Downloads system and per-phone configuration files and resource files.
These files are called sip.cfg and phone1.cfg by default. You can
customized the filenames.
If the Application is any SIP version prior to 1.5, the bootROM would have
downloaded all the configuration files that are listed in the master configuration file.
Configuration
Overview
2. Controls all aspects of the phone after it has restarted.
3. Uploads log files.
BootROM and Application Wrapper
Both the bootROM and the application run on multiple platforms (meaning all
previously released versions of hardware that are still supported).
The file stored on the boot server is a wrapper, with multiple hardware specific
images contained within. When a new bootROM or application is being saved,
the file is read until a header matching the hardware model and revision are
found, and then only this image is saved to flash memory.
The SoundPoint IP / SoundStation IP phones can be configured automatically
through files stored on a central boot server, manually through the phone’s
local UI or web interface, or a combination of the automatic and manual
methods.
The recommended method for configuring phones is automatically through a
central boot server, but if one is not available, the manual method will allow
changes to most of the key settings.
Warning
The phone configuration files consist of:
• Master Configuration Files
• Application Configuration Files
Configuration files should only be modified by a knowledgeable system
administrator. Applying incorrect parameters may render the phone unusable. The
configuration files which accompany a specific release of the SIP software must be
used together with that software. Failure to do this may render the phone unusable.
Master Configuration Files
The master configuration files can be one of:
• Specified master configuration file
• Per-phone master configuration file
• Default master configuration file
For more information, refer to Master Configuration Files on page A-2.
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Administrator’s Guide SoundPoint IP / SoundStation IP
Application Configuration Files
Typically, the files are arranged in the following manner although parameters
may be moved around within the files and the filenames themselves can be
changed as needed. These files dictate the behavior of the phone once it is
running the executable specified in the master configuration file.
The application files are:
• Application—It contains parameters that affect the basic operation of the
phone such as voice codecs, gains, and tones and the IP address of an
application server. All phones in an installation usually share this category
of files. Polycom recommends that you create another file with your
organization’s modifications. If you must change any Polycom templates,
back them up first. By default, sip.cfg is included.
• Per-phone—It contains parameters unique to a particular phone user.
Typical parameters include:
— display name
— unique addresses
Each phone in an installation usually has its own customized version of
user files derived from Polycom templates. By default, phone1.cfg is
included.
Note
Central Provisioning
The phones can be centrally provisioned from a boot server through a system
of global and per-phone configuration files. The boot server also facilitates
automated application upgrades, logging, and a measure of fault tolerance.
Multiple redundant boot servers can be configured to improve reliability.
In the central provisioning method, there are two major classifications of
configuration files:
• System configuration files
• Per-phone configuration files
Parameters can be stored in the files in any order and can be placed in any
number of files. The default is to have 2 files, one for per-phone setting and one
for system settings. The per-phone file is typically loaded first, and could
contain system level parameters, letting you override that parameter for a
given user. For example, it might be desirable to set the default CODEC for a
remote user differently than for all the users who reside in the head office. By
adding the CODEC settings to a particular user’s per-phone file, the values in
the system file are ignored.
Verify the order of the configuration files. Parameters in the configuration file loaded
first will overwrite those in later configuration files.
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Overview
The following figure shows one possible layout of the central provisioning
method.
Resource Files
Manual Configuration
When the manual configuration method is employed, any changes made are
stored in a configuration override file. This file is stored on the phone, but a
copy will also be uploaded to the central boot server if one is being used. When
the phone boots, this file is loaded by the application after any centrally
provisioned files have been read, and its settings will override those in the
centrally provisioned files.
This can create a lot of confusion about where parameters are being set, and so
it is best to avoid using the manual method unless you have good reason to do
so.
In addition to the application and the configuration files, the phones may
require resource files that are used by some of the advanced features. These
files are optional, but if the particular feature is being employed, these files are
required.
Some examples of resource files include:
• Language dictionaries
• Custom fonts
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Administrator’s Guide SoundPoint IP / SoundStation IP
• Ring tones
• Synthesized tones
• Contact directories
Available Features
This section provides information the features available on the SoundPoint IP
/ SoundStation IP phones:
• Basic User Features
— Automatic Off-Hook Call Placement—Supports an optional
automatic off-hook call placement feature for each registration.
— Call Forward—Provides a flexible call forwarding feature to forward
calls to another destination.
— Call Hold—Pauses activity on one call so that the user may use the
phone for another task, such as making or receiving another call.
— Call Log—Contains call information such as remote party
identification, time and date, and call duration in three separate lists,
missed calls, received calls, and placed calls on most platforms.
— Call Park/Retrieve—An active call can be parked. A parked call can
be retrieved by any phone.
— Call Timer—A separate call timer, in hours, minutes, and seconds, is
maintained for each distinct call in progress.
— Call Transfer—Call transfer allows the user to transfer a call in
progress to some other destination.
— Call Waiting—When an incoming call arrives while the user is active
on another call, the incoming call is presented to the user visually on
the display and a configurable sound effect will be mixed with the
active call audio.
— Called Party Identification—The phone displays and logs the identity
of the party specified for outgoing calls.
— Calling Party Identification—The phone displays the caller identity,
derived from the network signalling, when an incoming call is
presented, if information is provided by the call server.
— Connected Party Identification—The identity of the party to which the
user has connected is displayed and logged, if the name is provided
by the call server.
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— Context Sensitive Volume Control—The volume of user interface
sound effects, such as the ringer, and the receive volume of call audio
is adjustable.
Overview
— Customizable Audio Sound Effects—Audio sound effects used for
incoming call alerting and other indications are customizable.
— Directed Call Pick-Up and Group Call Pick-Up—Calls to another
phone can be picked up by dialing the extension of the other phone.
Calls to another phone within a pre-defined group can be picked up
without dialing the extension of the other phone.
— Distinctive Call Waiting—Calls can be mapped to distinct call waiting
types.
— Distinctive Incoming Call Treatment—The phone can automatically
apply distinctive treatment to calls containing specific attributes.
— Distinctive Ringing—The user can select the ring type for each line
and the ring type for specific callers can be assigned in the contact
directory.
— Do Not Disturb—A do-not-disturb feature is available to temporarily
stop all incoming call alerting.
— Graphic Display Backgrounds—A picture or design displayed on the
background of the graphic display.
— Handset, Headset, and Speakerphone—SoundPoint IP phones come
standard with a handset and a dedicated headset connection (headset
not supplied). The SoundPoint IP 320, 330, 430, 500, 501, 550, 560, 600,
601, and 650 and 670 phones and SoundStation IP 4000, 6000, and 7000
phones are full-duplex speakerphones. The SoundPoint IP 301 phone
is a listen-only speakerphone.
— Idle Display Animation—All phones except the SoundPoint IP 301 can
display a customized animation on the idle display in addition to the
time and date.
— Last Call Return—The phone allows call server-based last call return.
— Local / Centralized Conferencing—The phone can conference
together the local user with the remote parties of two independent
calls and can support centralized conferences for which external
resources are used such as a conference bridge. The advanced aspects
of conferencing are part of the Productivity Suite.
— Local Contact Directory—The phone maintains a local contact
directory that can be downloaded from the boot server and edited
locally.
— Local Digit Map—The phone has a local digit map to automate the
setup phase of number-only calls.
— Message Waiting Indication—The phone will flash a message-waiting
indicator (MWI) LED when instant messages and voice messages are
waiting.
— Microphone Mute—When the microphone mute feature is activated,
visual feedback is provided.
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Administrator’s Guide SoundPoint IP / SoundStation IP
— Missed Call Notification—The phone can display the number of calls
missed since the user last looked at the Missed Calls list.
— Soft Key Activated User Interface—The user interface makes
extensive use of intuitive, context-sensitive soft key menus.
— Speed Dial—The speed dial system allows calls to be placed quickly
from dedicated keys as well as from a speed dial menu.
— Time and Date Display—Time and date can be displayed in certain
operating modes such as when the phone is idle and during a call.
• Advanced Features
— Automatic Call Distribution—Supports ACD agent available and
unavailable and allows ACD login and logout. Requires call server
support.
— Bridged Line Appearance—Calls and lines on multiple phones can be
logically related to each other. Requires call server support.
— Busy Lamp Field—Allows monitoring the hook status and remote
party information of users through the busy lamp field (BLF) LEDs
and displays on an attendant console phone. Requires call server
support.
— Configurable Feature Keys—Certain key functions can be changed
from the factory defaults.
— Corporate Directory—The phone can be configured to access your
corporate directory if it has a standard LDAP interface. This feature is
part of the Productivity Suite.
— Customizable Fonts and Indicators—The phone’s user interface can
be customized by changing the fonts and graphic icons used on the
display and the LED indicator patterns.
— Downloadable Fonts—New fonts can be loaded onto the phone.
— Instant Messaging—Supports sending and receiving instant text
messages.
— Microbrowser—The SoundPoint IP 430, 501, 550, 560, 600, 601, 650,
and 670 desktop phones and the SoundStation IP 4000, 6000, and 7000
conference phones support an XHTML microbrowser.
— Microsoft Live Communications Server 2005
Integration—SoundPoint IP and SoundStation IP phones can used
with Microsoft Live Communications Server 2005 and Microsoft
Office Communicator to help improve business efficiency and
increase productivity and to share ideas and information immediately
with business contacts. Requires call server support.
— Multilingual User Interface—All phones except SoundPoint IP 301
have multilingual user interfaces.
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Overview
— Multiple Call Appearances—The phone supports multiple concurrent
calls. The hold feature can be used to pause activity on one call and
switch to another call.
— Multiple Line Keys per Registration—More than one line key can be
allocated to a single.
— Multiple Registrations—SoundPoint IP desktop phones support
multiple registrations per phone. However, SoundStation IP
conference phones support a single registration.
— Network Address Translation—The phones can work with certain
types of network address translation (NAT).
— Presence—Allows the phone to monitor the status of other
users/devices and allows other users to monitor it. Requires call
server support.
— Real-Time Transport Protocol Ports—The phone treats all real- time
transport protocol (RTP) streams as bi-directional from a control
perspective and expects that both RTP end points will negotiate the
respective destination IP addresses and ports.
— Recording and Playback of Audio Calls — Recording and playback
allows the user to record any active conversation using the phone on
a USB device. The files are date and time stamped for easy archiving
and can be played back on the phone or on any computer with a media
playback program what supports the .wav format. This feature is part
of the Productivity Suite.
— Server Redundancy—Server redundancy is often required in VoIP
deployments to ensure continuity of phone service for events where
the call server needs to be taken offline for maintenance, the server
fails, or the connection from the phone to the server fails.
— Shared Call Appearances—Calls and lines on multiple phones can be
logically related to each other. Requires call server support.
— Static DNS Cache—Set up a static DNS cache and provide for negative
caching.
— Synthesized Call Progress Tones—In order to emulate the familiar
and efficient audible call progress feedback generated by the PSTN
and traditional PBX equipment, call progress tones are synthesized
during the life cycle of a call. Customizable for certain regions, for
example, Europe has different tones from North America.
— Voice Mail Integration—Compatible with voice mail servers.
• Audio Features
— Acoustic Echo Cancellation—Employs advanced acoustic echo
cancellation for hands-free operation.
— Audio Codecs—Supports the standard audio codecs.
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Administrator’s Guide SoundPoint IP / SoundStation IP
— Automatic Gain Control—Designed for hands-free operation, boosts
the transmit gain of the local user in certain circumstances.
— Background Noise Suppression—Designed primarily for hands-free
operation, reduces background noise to enhance communication in
noisy environments.
— Comfort Noise Fill—Designed to help provide a consistent noise level
to the remote user of a hands-free call.
— DTMF Event RTP Payload—Conforms to RFC 2833, which describes
a standard RTP-compatible technique for conveying DTMF dialing
and other telephony events over an RTP media stream.
— DTMF Tone Generation—Generates dual tone multi-frequency
(DTMF) tones in response to user dialing on the dial pad.
— IEEE 802.1p/Q—The phone will tag all Ethernet packets it transmits
with an 802.1Q VLAN header.
— IP Type-of-Service—Allows for the setting of TOS settings.
— Jitter Buffer and Packet Error Concealment—Employs a
high-performance jitter buffer and packet error concealment system
designed to mitigate packet inter-arrival jitter and out-of-order or lost
(lost or excessively delayed by the network) packets.
— Low-Delay Audio Packet Transmission—Designed to minimize
latency for audio packet transmission.
— Voice Activity Detection—Conserves network bandwidth by
detecting periods of relative “silence” in the transmit data path and
replacing that silence efficiently with special packets that indicate
silence is occurring.
— Voice Quality Monitoring—Generates various quality metrics
including MOS and R-factor for listening and conversational quality.
This feature is part of the Productivity Suite.
• Security Features
— Local User and Administrator Privilege Levels—Several local settings
menus are protected with two privilege levels, user and
administrator, each with its own password.
— Configuration File Encryption—Confidential information stored in
configuration files must be protected (encrypted). The phone can
recognize encrypted files, which it downloads from the boot server
and it can encrypt files before uploading them to the boot server.
— Custom Certificates—When trying to establish a connection to a boot
server for application provisioning, the phone trusts certificates
issued by widely recognized certificate authorities (CAs).
— Incoming Signaling Validation—Levels of security are provided for
validating incoming network signaling.
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