Polycom SOUNDPOINT IP 650, SOUNDPOINT IP 300, SOUNDPOINT IP 301, SOUNDPOINT IP 430, SOUNDPOINT IP 501 User Manual

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Polycom® VoIP Products

Frequently Asked Questions

General Questions on Polycom VoIP

Why Polycom VoIP telephones?

Polycom is a leading independent supplier of standards-based Voice over IP (VoIP) endpoints. Polycom VoIP phones are fully interoperable with leading IP PBX and Softswitch platforms can have a variety of end-to-end, fully integrated VoIP solutions to choose from. VoIP solutions that feature Polycom phones provide a high-quality, rich communications experience, deliver productivity-enhancing new applications, and offer significant cost savings through consolidation of network costs for voice and data, and elimination of costs of phone moves, adds, and changes. Polycom offers a wide range of VoIP endpoints to meet the unique business communication requirements of our customers. The Polycom VoIP product portfolio includes the SoundPoint of desktop phones, an attendant console based on the SoundPoint IP 601 and Expansion Module, and the SoundStation IP 4000 conference phone. Our phones are engineered to deliver a superb communications experience. They offer outstanding sound quality, advanced functionality, ease of use, security, tools for efficient provisioning and upgrades, and protection of your investment over time. Polycom IP telephones are your future-proof choice for business communications.

What is a Technology / Interoperability Partner?

Polycom Technology and Interoperability Partners

deliver industry-leading IP telephony servers that provide both traditional phone functionality and advanced features, like unified messaging, presence, and collaboration tools. Polycom’s strategy is to ensure that our phones are fully interoperable with Partner platforms, so that

, so that our customers

IP family

our joint customers can enjoy the benefits of an integrated end-to-end VoIP solution.

Can the phones be used on a non-Partner platform?

In order to ensure interoperability and full business telephony functionality, the SoundPoint IP and SoundStation IP telephones should be operated in conjunction with Partners' IP PBX (customer premise equipment similar to a legacy PBX or Key System) or Softswitch (hosted telephony similar to the traditional home phone service) solution. Polycom does not recommend using the phones in conjunction with call server platforms that have not been certified by Polycom.

Will Polycom VoIP phones work with existing PBX or Key Systems?

While many PBX and Key System vendors now provide optional VoIP gateways that are standards-based, interoperability testing must still be conducted between these systems and Polycom IP phones to ensure proper operation and feature support. Polycom cannot guarantee interoperability with a system that is not provided by one of our Partners.

Which protocol is the best?

There is no one protocol that is better than all the others. Each protocol has different advantages over the others and the choice depends on your business communication needs.

Does the phone have a different hardware design for each protocol?

No. The phones can support various standards-based protocols by deploying different firmware on the same hardware.

Can I reprogram a SoundPoint IP from SIP to MGCP and vice versa?

No, this cannot be done in the field. Please make sure to order the right SoundPoint IP

Please visit http://www.polycom.com/technpartners.htm for a full list of supported IP PBX and Softswitch solutions.

Polycom® VoIP Products

Frequently Asked Questions

SKUs, so that they are compatible with the protocol of your call server solution.

Where can the telephones be purchased?

The SoundPoint IP and SoundStation IP phones are available through Polycom Certified VoIP Channel Partners. These Channel Partners have met the stringent requirements pertinent to becoming Polycom-certified, which involves training, testing, and making a commitment to support their customers. Polycom IP phones are also distributed by service providers that offer Polycom IP phones in conjunction with a variety of hosted VoIP services.

The SoundPoint IP and SoundStation IP Telephones

What telephone models are available?

Polycom offers a family of SoundPoint IP desktop phones, the SoundPoint IP Attendant Console Solution, and the SoundStation IP 4000 conference phone.

The SoundPoint IP 301 is an entry-level two-line desktop phone that supports essential IP telephony features and functionality. With its intuitive user interface, the SoundPoint IP 301 provides an easy transition from legacy PBX and Key Systems to the world of IP telephony. The SoundPoint IP 301's expanded memory enables the support of HTTPS secure provisioning.

The SoundPoint IP 430 is a two-line desktop IP telephone designed to meet the needs of general business users conducting a low-to-medium volume of calls. The phone boasts a full-duplex speakerphone that provides excellent voice quality and enables two-way simultaneous conversations that are as natural as being there. The SoundPoint IP 430 delivers a robust feature set, including built-in PoE circuitry, graphical

LCD, and support for advanced telephony features and security.

The SoundPoint IP 501 is a three-line desktop IP telephone that delivers exceptional sound quality. This full-featured, enterprise-grade IP phone is an optimal solution for transactional-type workers conducting a medium-to-high volume of calls. The SoundPoint IP 501 boasts a fullduplex speakerphone with Polycom Acoustic Clarity Technology, large graphical grayscale LCD, and expanded memory to support HTTPS secure provisioning.

The SoundPoint IP 601 is the ultimate IP telephone delivering unsurpassed voice quality, an advanced feature set, and the expandability to support up to three SoundPoint IP Expansion Modules. Ideal for users requiring multiple lines and advanced features, the SoundPoint IP 601 delivers both traditional telephone capabilities and new, converged applications.

The SoundPoint IP Expansion Module augments the user interface of the SoundPoint IP 601 by adding a highresolution graphical grayscale LCD and 14 illuminated multifunctional keys, configurable as a line appearance or speed dial with busy lamp field (BLF) functionality. The Expansion Module is a cord-free, hotswappable, plug-and-play solution requiring virtually no configuration.

The SoundPoint IP Attendant Console Solution. Based on the SoundPoint IP 601 desktop phone and up to three SoundPoint IP Expansion Modules, the attendant console provides an enhanced user interface and advanced call handling capabilities that help telephone attendants executive assistants, receptionists, and secretaries - effectively and efficiently manage and monitor a high volume of simultaneous calls.

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