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User Guide
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SoundPoint
®
IP 600/601 SIP 2.0
SoundPoint
®
IP 600/601 SIP
with SoundPoint® IP Expansion
Module for SoundPoint
®
IP 601
U S E R G U I D E
August, 2006
Page 2
Contents
Introduction ......................................................1
Parts List ..........................................................1
Installing SoundPoint® IP 600/601 SIP ................. 2
Powering Options for the SoundPoint® IP 600/601 SIP .................2
Connecting Network and Power Source ...................................... 3
Connecting the Handset and Optional Headset ............................ 4
Attaching the Base ................................................................... 4
Features ........................................................... 5
Key Descriptions ................................................ 6
Using SoundPoint® IP 600/601 SIP ...................... 7
Placing a Call .......................................................................... 7
Answering a Call ..................................................................... 8
Call Hold and Resume ..............................................................8
Multiple Calls on Hold .............................................................. 8
Microphone Mute ..................................................................... 8
General Key Use ......................................................................9
Local Conferencing ................................................................... 9
Splitting a Conference .............................................................. 9
Transferring a Call .................................................................. 10
Call Timer ..............................................................................10
Ending a Call ........................................................................ 10
Redial ................................................................................... 10
Call Forwarding ..................................................................... 11
Volume Adjustment .................................................................11
Do Not Disturb ....................................................................... 11
Time and Date ....................................................................... 12
Headset Memory Mode ..........................................................12
Display Contrast ..................................................................... 12
Ring Type .............................................................................. 13
Call Lists ................................................................................ 13
Contact Directory ................................................................... 13
Speed Dial ............................................................................14
Multiple Lines ......................................................................... 15
Multiple Keys per Line .............................................................16
Multiple Call Appearances ...................................................... 16
Shared Lines .......................................................................... 17
Voice Mail ............................................................................ 17
Page 3
Distinctive Ringing / Call Treatment .......................................... 18
Multilingual Support (Localization) ............................................18
Phone Reboot ........................................................................ 19
Optional Features ............................................19
Text Messaging ...................................................................... 19
Presence / Status / Buddy Lists ................................................ 20
SoundPoint® IP Expansion Module ...................... 22
Introduction ...........................................................................23
Parts List ................................................................................ 23
Installing the SoundPoint® IP Expansion Module .........................24
Features ................................................................................25
To Place a Call ....................................................................... 26
To Answer a Call .................................................................... 26
Display Contrast ..................................................................... 26
Speed Dial ............................................................................26
Troubleshooting ............................................... 27
Safety and Compliance ...................................... 28
Part 15 Rules ......................................................................... 28
Class B Digital Device or Peripheral .......................................... 28
Modifications ......................................................................... 29
Installation Instructions ............................................................ 29
Plug Acts as Disconnect Device ................................................29
Industry Canada (IC) .............................................................. 29
CE & VCCI Mark .................................................................... 29
Polycom Limited Warranty
and Limitation Liability ..................................... 29
Exclusions ....................................................... 30
Warranty Exclusive ........................................... 30
Service Agreements .......................................... 30
Limitations of Liability ...................................... 31
Disclaimer ....................................................... 31
Governing Law ................................................ 31
Copyright Notice .............................................. 31
Page 4
Introduction
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Directories
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Thank you for choosing SoundPoint®
IP 600/601 SIP, a full-duplex, hands-free
phone running the industry standard Session Initiation Protocol (SIP). This unit
provides business telephony features and
functions such as Multiple Call Appear
ances, Call Hold, Transfer, and Confer
-
ence over an IP network. In this User
Guide, you will find everything you need
to quickly use your new phone.
Parts List
The following items are included in your
SoundPoint® IP 600/601 SIP package.
Check this list before installation to ensure
Polycom SoundPoint® IP 600/601 SIP
Be sure to verify with your system admin
istrator that your network is prepared for
configuring your SoundPoint
®
IP 600/601
SIP phone or consult the Administrator
Guide SoundPoint
®
/SoundStation® IP SIP
for more information. As well, be sure to
read the Parts List, and the Safety Notices
section in this guide before you set up the
SoundPoint® IP 600/601 SIP phone.
that you have received each item. If you
are missing any items, please contact your
system administrator.
Power Adapter
(specification varies according
to country)
-
Handset & Handset Cord
Network Cable
Phone Base
Quick Start Guide
1
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Installing SoundPoint® IP 600/601 SIP
This section provides basic installation
instructions and information for obtaining
the best performance with the SoundPoint® IP 600/601 SIP phone. If you require additional information or assistance
The SoundPoint® IP 600/601 SIP User
Guide includes regulatory compliance
information that your system administrator should review and can also be found at
www.polycom.co
m.
with your new phone, please contact your
system administrator.
Powering Options for the SoundPoint® IP 600/601
Both the SoundPoint® IP 600 and SoundPoint® IP 601 can be powered
from Power over Ethernet in addition to AC power sources.
For Power over Ethernet, both models will accept power over stan
dards-based IEEE802.3af and pre-standard Cisco Power over Ethernet
via the used or unused pairs over the Ethernet cables plugged ino the
LAN port.
For AC power source, both models are shipped with an adapter to
convert the AC voltage to the appropriate DC voltage required.
► There are differences between the DC voltages required by the SoundPoint®
IP 600 and IP 601:
SoundPoint® IP 600
Requires a 12VDC rated power adapter as
supplied in the original packaging. Power
over Ethernet under the IEEE802.3af
standard also supplies sufficient wattage
to power the SoundPoint
®
IP 600 phone
without use of the adapter above. Power
ing under the pre-standard Cisco Power
over Ethernet will also supply sufficient
wattage to power the SoundPoint
phone.
-
®
IP 600
®
SoundPoint
IP 601
Requires a 24VDC rated power adapter as
supplied in the original packaging. The
24VDC adapter supplies sufficient wattage
to power the SoundPoint
®
IP 601 phone
and up to three SoundPoint® IP Expansion
Modules (optional accessories). Power
over Ethernet under the IEEE802.3af
When powering from an AC voltage source,
it is important to use only that power adapter
that shipped with the appropriate phone.
Powering a SoundPoint® IP 600 phone from
a SoundPoint® IP 601 phone adapter, or
standard also supplies sufficient wattage
to power the SoundPoint
®
IP 601 phone
and up to three SoundPoint® IP Expansion
Modules. At time of writing, powering
under the pre-standard Cisco Power over
Ethernet will supply sufficient wattage to
power the SoundPoint
vice-versa, cannot guarantee correct operation
over all input conditions. If in doubt about
the appropriate power adapter that ships with
your unit, contact your system administrator
for futher details and/or options.
2
®
IP 601 phone only.
Page 6
Connecting Network and Power Source
AC Power Option
Connect the supplied Network cable
between the LAN jack on the phone
and the LAN port on the wall or hub/
switch device port. Connect the DC
plug on the AC wall adapter to the DC
jack marked on the phone.
In-Line Power Option
If the phone is connected to a compat-
ible Ethernet switch that can provide
in-line power, the phone will use that
power option. Simply plug the supplied Network cable between the LAN
jack on the phone and an available
Power and Data port on the In-Line
Power switch.
Cisco™ Catalyst™
In-Line Power
Switch
(Optional)
(Optional)
IEEE 802.3af compliant
In-Line Power switch
3
Page 7
Connecting the Handset and Optional Headset
1. Connect the short, straight end
of the phone cord to the handset
and the corresponding longer
straight end of the cord to the
handset jack on the back of the
phone.
2. Connect the headset (optional
accesory) to the headset jack on
the back of the phone.
For information on headsets,
please visit www.polycom.com
and choose the Support link.
(Optional)
Attaching the Base
1. Place all cords in the recessed area
above the modular jacks as shown.
2. Align the two protrusions on the
bracket with their corresponding
holes in the phone and snap them together to lock the base to the phone.
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Features
Line Indicators Individual multi-color LEDs display a dynamic call state.
Line/Speed Dial Keys
Use these keys to activate
up to six lines or speed
dials that can be assigned
to your phone.
Feature Keys
Access important features
using these keys.
Dial Pad
These 12 keys
provide the 10 digits,
alphabetic, and special
characters available in context
sensitive applications.
Hold
Volume Adjustment Keys
Use these to adjust the volume of the handset,
headset, speaker, and ringer.
Display Control
Keys
Use the arrow keys
to scroll through the
displayed information.
Soft Keys
The screen will display
labels for these keys,
to identify their contextsensitive functions.
Headset
Microphone Mute
Speakerphone
Hookswitch
Speaker
For ringer and
hands-free audio
output.
Indicator
This will alert you to
incoming calls, new
messages, and other
events.
Graphic Display
Shows information
This works best when the phone is placed on a hard, fl at surface.
5
Hands-free Microphone
about calls, messages,
soft keys, time, date,
and other relevant
data.
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Feature Key Description
Allows for hands-free communication during calls.
Mutes audio transmission locally during calls.
Allows you to place and receive calls through an optionally connected headset.
Line or Speed Dial keys with LED indicators.
Access to local directories and call lists.
Access to special services.
Allows setup of a 3-way local conference.
Transfer of current call to third party.
Dials last connected party from the phone.
Dial Pad
Places current active call in Hold state.
Cancels ringing and directs incoming calls to your Voice Mail (if
supported).
Place/receive text and voice messages.
Access local and server features.
Select and Delete controls for options and text within local menus.
Scrolling of lists and control of text/number entry on display.
Soft keys to select from various context-sensitive options.
Volume keys to adjusts audio and ringer volume.
General dialing and alphanumeric entry (including special
characters).
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Using SoundPoint® IP 600/601 SIP
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Placing a Call
Using the Handset:
1. To obtain dial tone, pick up the handset.
2. Dial the desired number.
During a call, users can alternate
between handset, headset, or
hands-free modes by pressing the
or
keys, or picking up
the handset.
Using Hands-Free Speakerphone Mode:
1. With the handset on-hook, press any as
signed line key,
, or NewCall to obtain
dial tone.
2. Dial the desired number.
Using the Headset:
1. With the optional headset connected, press
any assigned line key,
, or NewCall to
obtain dial tone.
2. Dial the desired number.
-
See also Headset Memory Mode.
Users also have the option to dial directly from
the dial pad without first getting dial tone. Sim
ply enter the number then lift the handset, press
the Dial soft key, or press the
or
keys.
In all cases, the active call will appear on the
display showing call duration and destination.
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Answering a Call
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Using the Handset:
Pick up the handset.
Using Hands-Free Speakerphone Mode:
Press
line key with the active indicator, or
soft key
, or with the handset on hook press the
the Answer
.
Using the Headset:
Press
to answer the call through an
optionally connected headset.
In all cases, the active call will appear on the
display showing call duration and destination.
Call Hold and Resume
During a call, press
call will be placed on hold and this will be indicated on the display. Press the
the line key to retrieve the call.
or the Hold soft key. The
Resume soft key, or
Incoming calls may be ignored
by pressing the Reject soft key or
during ringing. Note
that Do Not Disturb stays active
when the call is dropped and will
remain so until toggled off.
Multiple Calls on Hold
If multiple calls are on hold on a single line
key, use the arrow keys to switch between
the calls then press the Resume soft key to
retrieve the desired call. If more than two
calls are on hold on a single key, an indica
tion will appear on the display, for example
“2/3” shows that this is the second call out
of three calls.
Microphone Mute
During a call, press
lights up to indicate that the other party
(parties) cannot hear you.
Microphone Mute applies to all modes:
handset, headset, and hands-free. You can
still hear all other parties while Mute is
enabled.
. The
key
If calls are on hold on more than one line
key, the details of the calls on any line key
can be viewed by pressing that line key and
holding it down for a few seconds. If a line
key is pressed briefly, the first call on hold
on that line key will be retrieved.
To turn off Microphone Mute, press
again.
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General Key Use
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To navigate through menus and to enter data,
these are useful tips:
1. Use
2. When menus have submenus, use
3. Press
4. Press
and
to scroll through lists.
In some lists the
and
keys
can be used as “Page Up” and “Page
Down”.
and
to move one level down or
one level back up.
to exit from any
menu.
to exit from any
directory.
5. To enter text using the dialpad, press
the number keys one or more times
For example, for ‘A’ press ‘2’ and
for ‘C’ press ‘222’. When in text
entry mode the display title will show
whether keys will generate numbers
(1), upper-case (A) or lower-case (a)
characters and the 1/A/a soft key can
change this.
Local Conferencing
You can create a conference with two other
parties using the phone’s local conferencing
feature.
1. Place a call to the first party.
2. Press
or the Confrnc soft
key to create a new call (the active
call is placed on hold).
3. Dial the phone number of the sec
ond party or use the arrow keys to
access speed dial numbers, missed,
placed and received call lists. From
one of these lists press the Dial soft
key.
Splitting a Conference
When a conference has been established, a
Split soft key is available. Pressing this key
will split the conference into two calls on
hold.
Ending the call on the conference
originator’s phone will not end the
conference, the other two parties
can continue to talk.
4. When the second party answers,
press
or the Confrnc soft key
again to join all parties in the con
ference, or press the Split soft key to
put the first call on hold and keep
the second call as the active call.
A conference may be created at any time
between an active call and a call which is
on hold (on the same line or another line)
by pressing the Join soft key.
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My Status
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1. During a call, press
or
the Trnsfer soft key (the active call is
placed on hold).
2. Press the line key if set up for speed
dial on the SoundPoint® IP 600/601
and SoundPoint® Expansion Module
or dial the number to which you want
to transfer the call.
OR
Use the arrow keys to access speed
dial numbers, missed, placed, and
received call lists. From one of these
lists, press the Dial soft key.
3. Press
or the Trnsfer soft key
again to complete the transfer. This
Call Timer
Call progress on an active call is monitored
through a local call timer. This is visible
within the active call window on the display.
Ending a Call
Press the EndCall soft key.
OR
Replace the handset, or press
Hands-free Mode, or
Mode.
if in
if in Headset
can be done as soon as the ringback
sound is heard or you can wait
until the third party answers and
talk to them before completing the
transfer. Press the
Split soft key to
put the first call on hold and keep
the second call as the active call
.
Transfer may be cancelled during estab
lishment by pressing the Cancel soft key.
The original call is resumed.
A blind transfer (without consultation) can also be supported by
pressing the
Blind soft key.
-
Redial
Press
from your phone.
To redial another previously dialed num
ber, press
and press
to dial the last call placed
from the phone’s idle display,
again to place the call.
OR
Press
Placed Calls to scroll through the list.
-
10
and select Call Lists and
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Call Forwarding
Calls may be forwarded to another extension as follows:
1. Press the Forward soft key from
the phone’s idle display or press
and select Features and
Forward at any time.
2. (Optional) If multiple lines are in
use, select which line to forward.
3. Enter a number or URL to forward
all future calls to.
4. Press the
Enable soft key to confirm
Call Forwarding.
Idle display returns with a moving arrow
on the line label to confirm Call Forward
ing enabled.
Volume Adjustment
Press the volume keys to adjust handset,
headset, and hands-free speaker volume
during a call. Pressing these keys in idle
state adjusts the ringer volume.
To turn call forwarding off:
1. Press the Forward soft key from
the phone’s idle display or press
and select Features and
Forward
.
2. (Optional) If multiple lines are in
use, select which line to disable.
3. Press the
Disable soft key.
Idle display returns and the line indicator
now displays the regular icon.
Call Forwarding is not available on
shared lines.
-
To conform to regulatory requirements, hand-
set and headset volume will return to a preset
level after each call. Hands-free volume
settings will be maintained across calls.
Do Not Disturb
Press
ringing on incoming calls. A flashing icon
and text on the display indicates that Do
Not Disturb is on.
Calls received while Do Not Disturb is
enabled are logged in the Missed Calls list.
To turn off Do Not Disturb, press
to prevent the phone from
again.
(Optional) If multiple lines are in use, Do
Not Disturb can be set on a line-by-line
basis. Contact your system administrator
for further details. When Do Not Disturb
is enabled for a particular line, this is
indicated by a flashing “
X ” beside the line
indicator on the display.
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Time and Date
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Time and Date is clearly displayed on the
SoundPoint® IP 600/601 SIP phone. If the
phone cannot obtain a time and date from
the server, the display will flash. Contact
your system administrator if either time or
date is incorrect. Users have control over
the format of the display and can turn it
off. Select options which are right for you
as follows:
Headset Memory Mode
As an option, the headset can be permanently enabled. This is especially useful
for regular headset users. To do this:
1. Press
2. Select
Preferences, Headset Memory
3. Use the up or down arrows and
soft key to enable Headset Memory
Mode.
4. Press
menu.
.
Settings followed by Basic,
.
Select
to return to the main
1. Press
2. Select
Preferences, Time & Date
3. Select from Clock Date
Clock Order
.
Settings followed by Basic,
.
, Clock Time,
or Enable / Disable.
4. Scroll through the options via the up
and down arrow keys.
5. Press
Select to confirm and
to return directly to the idle display.
Subsequent calls to or from this phone
using the headset will cause the headset
key to flash. Pressing the line keys or the
Answer soft key to receive a call will now
connect to the user’s headset automati
-
cally.
Repeat steps 1-3 and select Disable to turn
Headset Memory Mode off.
Display Contrast
To adjust the contrast on the display to a
comfortable level:
1. Press
lowed by Basic, Contrast
2. Pressing the
or volume keys will increase or
decrease the display contrast.
. Select Settings fol-
Up or Down soft keys
3. Press the
.
accept or reject changes.
4. Press
Ok or Cancel soft keys to
or the Exit soft key
to return to the idle display.
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Ring Type
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Many ring types are available including a
“Silent Ring”. Users can select different
rings to distinguish between lines or to have
a different ring from their neighbor’s phone.
To change the incoming ring:
1. Press
. Select Settings fol-
lowed by Basic, Ring Type.
2. (Optional) If multiple lines are used,
first select which line to change.
3. Using the arrow keys, highlight the
desired ring type. Press the Play soft
key to hear the selected ring type.
Call Lists
A local list of calls missed, received, and
placed is maintained by the phone (up to
100 for each).
Press
and Missed, Received, or Placed Calls as
desired. Call information will be displayed.
From this screen:
1. Choose
before dialing.
2. Choose
3. Choose
menu.
followed by Call Lists
Edit to amend the dial string
Dial to return the call.
Exit to return to the previous
If “Silent Ring” is selected, incoming
calls can only be answered by pressing the Answer soft key.
4. Press
Select to change to the selected
ring type.
5. Press
or the Exit soft key to
return to the idle display.
See also Distinctive Ringing / Call
Treatmen
t.
For additional choices, press More followed by
:
4. Info to view information about the
call.
5. Save to store the contact to the
Contact Directory.
6. Clear to delete the call from the list.
Press More and Exit soft keys to return to
the idle display.
To quickly view respective call lists
from the idle display:
Contact Directory
In addition to a directory of missed,
placed, or received calls, the phone can
store a local directory of 500 or more
contacts*.
*Limit depends on server configuration.
Contact your system administrator for
full details.
for Placed Calls.
Press
Press
Press
for Received Calls.
for Missed Calls.
Users can add, delete, edit, dial, or search
for any contact in this list through just a
few key strokes.
13
Page 17
To add or edit a contact:
Del
Sel
Del
Sel
Directories
Sel
Del
Sel
Del
Sel
Directories
Del
Sel
Del
Sel
Directories
Del
Sel
1. Press
Directory
2. Press
More and then Add to enter
and select Contact
.
another contact into the phone’s da
tabase or highlight an existing entry
then press Edit.
3. Enter first and/or last name from the
keypad. Press the
1/A/a soft key
to select between numeric and upper/lower case alphanumeric modes.
Press the Encoding soft key to access
special characters in other languages
if necessary.
4. Enter the Contact number. This is a
required field and it must be unique
(not already in the directory).
► The Speed Dial Index will automati-
cally be assigned the next available
index value.
To search for a particular contact:
1. Press
More and then Search from the
Contact Directory
menu.
2. Using the dial pad, enter the first few
characters for First or Last names.
5. Ring Type and Divert Contact may
be left blank.
6. Use
-
and
to switch between
Enabled and Disabled settings for
the last four fields.
7. Press
Save to confirm or Cancel to
abandon the changes then press
or the Exit soft keys to
return to the idle display.
Contacts can be easily added from
Call Lists. See Call Lists for more
information.
3. Press
Search to search for contacts.
4. Successful matches can be dialed
from the resulting screen.
Speed Dial
Pre-assigned numbers can be associated
with line keys for rapid automated dial
ing. Speed Dial entries are consecutively
placed next to assigned line keys on the
phone. When a new entry is added to the
Example: To change a Speed Dial key assignment:
1. Press
and select Contact
Directory. Highlight an existing
directory entry and press Edit,
► OR press and hold a line key which
already has a speed dial number
assigned to it. That contact in the
directory will automatically be
displayed.
Contact Directory, it is automatically as
signed the next available speed dial index.
-
► OR press and hold a line key which
2. If a speed dial index already exists,
14
-
is unassigned. A new empty entry in
the directory will automatically be
opened allowing contact information
to be added.
delete it by pressing the
keys.
the
Page 18
3. If desired, enter a new speed dial
De
l
Se
l
De
l
Se
l
De
l
Se
l
index. For example, enter speed dial
index as 1. This assigns the entry
to the fi rst available line key on the
display,
► OR when editing the contact, press
and hold an unassigned line key.
This will automatically assign the
speed dial index which is required to
assign that line key as a speed dial
for the contact. A confi rmation beep
is heard when this happens.
4. Press
Save to confi rm or Cancel to
abandon the change then press Exit
to return to the idle display.
Idle display could now be as shown:
On a default confi guration of the phone,
there could be up to fi ve line keys available for speed dial.
To quickly view a complete list of assigned speed dial
entries, press
. Dial directly from a selected number.
Multiple Lines
SoundPoint® IP 600/601 SIP can support
up to six lines. Lines can be confi gured for
private or shared lines.
Typically, the top-most line key is reserved for
the principle directory number of the phone.
Depending on how your phone is confi gured,
the display could resemble one of the displays
shown:
To dial a number assigned to a Line Key,
simply press the line key directly opposite
the number on the display.
15
Page 19
Sel
De
l
Se
l
De
l
Se
l
De
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Se
l
Multiple Keys Per Line
De
l
Se
l
Each line on the phone can be configured to
have more than one line key associated with
it. If this is the case, the display could look
like this:
Incoming calls to this line will be distributed
evenly among the available keys. Similarly,
outgoing calls will be distributed.
Multiple Call Appearances
Each line on the phone can be configured to have
one or more call appearances. More than one
call appearance is useful if there is an active call
and an incoming call arrives on the same line. In
the example shown, extension 9301 is in an out
bound call with 9304. The second figure shows
an incoming call from John Brown. To answer
this incoming call, put the original call on Hold
or press the
key labels will be updated on the display with
these options:
1. Answer the incoming call.
2. Reject the incoming call.
3. Forward the incoming call to another exten-
sion.
Answering the incoming call places the original
call on Hold and refreshes the soft key labels as
indicated (third figure). If more than two call ap
pearances are in use, two will appear on the dis
play and the total number will be indicated by a
counter at the bottom right corner of the display.
For example “2/3” indicates that the highlighted
call is the second one out of a total of three.
In the example case illustrated, another out
bound call can be placed on the same first line.
Press Hold during the first call and press NewCall
to obtain dial tone and a new call appearance for
a second call.
key to access the new call. Soft
-
-
-
-
16
Page 20
Shared Lines
De
l
Se
l
Del
Sel
Del
Sel
Menu
Messages
The phone supports shared lines**. A
shared line is indicated by a different
line icon. In the figure, the first line is
private and the second line is shared. If
two phones share a line, an incoming call
to that number will cause both phones to
ring. The call can be answered on either
phone but not both.
If a shared line is in use on one of the
phones, it cannot be used on the other
one. The shared line icon changes to a
moving icon and the line LED turns red
when the line is in use remotely.
Calls on shared lines can be transferred,
put on hold, or added to a conference.
Voice Mail
Received messages will be indicated by a
flashing Message Waiting Indicator LED
on the front of the phone and optionally a
visual notification on the display.
Individual line indicators reflect voice or
text messages left on that line (useful if
multiple lines are in use).
**
Shared lines are an optional feature con-
figured on the server and may not be sup-
ported on your particular system. Contact
your system administrator to find out.
A stutter dial tone in place of normal dial
tone is used to indicate that one or more
voice messages are waiting at the message
center.
To listen to voice messages:
1. Press
2. Select
3. (Optional) If multiple lines are in
use, select from which line messages
are to be retrieved.
4. Display indicates number of mes
sages and their importance. Press
*
Voice Mail is an optional feature config-
ured on the server and may not be sup-
ported on your particular system. Contact
your system administrator to find out.
.
Message Center
Connect to initiate Voice Mail
*, †
.
retrieval from the Message Center,
OR
Press
Clear to turn off the flashing
LED without listening to messages.
-
5. Follow voice prompts to listen to
messages.
†
Screen options may vary with server-
based application. Voice Mail can be ac-
cessed with a single key press. Contact your
system administrator to configure this option.
17
Page 21
Distinctive Ringing / Call Treatment
Del
Sel
Del
Sel
Directories
De
l
Se
l
Del
Sel
Del
Sel
Directories
Del
Sel
Del
Sel
Menu
Del
Sel
Del
Sel
Menu
Users can set distinctive incoming ringing tones for
contacts in their local directory. This allows identifica
tion of a contact by a specific ring tone.
To set a distinctive ring for a local contact:
1. Press
Directory
2. Using the arrow keys, scroll through
and select Contact
.
5. Press the
the directory to choose a contact.
3. Press
4. Enter a number corresponding to
Edit and scroll down to Ring
Type
.
Incoming calls from this contact will now
one of the ring types available (press
then
to remove an existing
This feature is local to the phone, and may be overridden by server
settings. Contact your system administrator for more details.
have a distinctive ringing pattern.
Multilingual Support (Localization)
Many languages are supported by the phone.
-
value). See Ring Typ
e in this
guide for further details.
Save soft key or Cancel
to abandon the change then press
to return to the idle dis-
play.
To change language:
1. Press
and select Settings,
Basic, Preferences, Language
2. Scroll through the list of available
languages and press the Select soft
key when the desired language is
highlighted.
3. The display will change to the lan
.
guage of your choice.
4. Exit to the idle display by pressing
-
.
18
Page 22
Hold
De
l
Se
l
1 3
DEF
5
JKL4GHI
6
MNO
8
TUV7PQRS9WXYZ
0
OPER
*
#
2
ABC
Menu
Messages
Do Not Distur
b
ABC21DEF
3
54
MNOJKLGHI
6
TUV87WXYZ
9
OPER
PQRS
0
Phone Reboot
Del
Sel
Del
Sel
Menu
Del
Sel
Del
Sel
Menu
Messages
Periodically, the phone may require a user
reboot. Reasons for this include accepting a
new configuration or new software.
There are two ways to reboot the phone:
► Simultaneously press and hold the Mes-
sages, Microphone Mute, and Volume
keys (see figure) for more than 3 seconds
or until a beep is heard.
► Press
and select Settings,
Advanced, Restart Phone (the user password is required to access this menu).
The reboot process will begin and is complete
when the idle display is shown.
In the case of problems, it may be possible to restore normal operation of your
phone without rebooting. Contact your system administrator before attempting
to reboot the phone.
Optional Features
Text Messaging
Users can send and receive Text messages
on the phone. SIP Instant (Text) Messag
ing is supported in real-time. Received
messages will be indicated by a flashing
To read text messages:
1. Press
Messages,
OR
Press the
message just received.
2. (Optional) If multiple lines are in
use, select from which line messages
are to be retrieved.
and select Instant
InstMsg soft key to read a
Message Waiting Indicator LED on the
-
front of the phone and optionally a visual
notification on the display.
3. Messages appear first to last in sent
order.
4. Press the
Next or Prev soft keys to
cycle through messages in order.
5. Press the
More soft key to access the
Delete, Reply and New options.
19
Page 23
To send a text message:
Del
Sel
Del
Se
l
Del
Sel
Del
Sel
Menu
Messages
Del
Sel
Del
Sel
Directories
Del
Sel
Del
Sel
Directories
Del
Sel
1. Press
2. Select Instant Messages
.
.
3. (Optional) If multiple lines are in
use, first select from which line to
send a message.
4. Press the
New soft key.
5. Enter the desired extension or SIP
URL. Press the 1/A/a soft key to
alternate between numeric and upper/lower case alphanumeric modes.
6. Press the
from various pre-scripted short mes
sages,
OR
Press
message. Use dialpad keys to cycle
through the character set. Use keys
1,*,0, and # to select special characters.
7. Press
Select soft key to choose
Edit to compose a custom
Send when finished.
Presence / Status / Buddy Lists
The phone combines interactive message
services and status monitoring to complement a traditional messaging application
such as email.
Live interaction within a pool of phones is
possible by monitoring the “presence” of
the parties involved.
To add or delete a contact from your buddy list, or block a contact:
1. Press
Directory
and select Contact
.
2. Using the arrow keys, scroll through
the directory to choose a contact.
3. Press
Edit and scroll down to the
Watch Buddy
or Block Buddy fields.
Each phone can “watch” the status of up
to eight other phones. These other phones
form the “Buddy List”. The status of bud
dies is displayed and updated in real time.
Each phone can also be “watched” by up
to eight other phones.
4. Press
to switch between Enabled
or Disabled status.
5. Press the
Save soft key or Cancel
to abandon the change then press
to return to the idle dis-
play.
-
-
The figures show a typical Buddy Status screen display of monitored phones and a My
Status display.
20
Page 24
To view and change Presence settings:
Del
Sel
Del
Sel
Menu
Del
Sel
Del
Sel
Menu
1. Press
and select Features
and Presence.
2. Choose
My Status to change your
own status.
3. Choose
Buddy Status to monitor the
status of the contacts within your
buddy list.
4. Choose
Privacy List to see which
phones are allowed to “watch” your
phone abd which phones are blocked
from “watching” your phone.
Your phone can be configured to work with Microsoft® Office Live Communications
Server and communicate with others using Microsoft® Office Communicator and
Windows Messenger. Contact your system administrator to find out.
To add a contact in the buddy list:
1. Press the
Buddies soft key on the idle
display to get to the Buddy Status
screen or press
and select
Features, Presence, Buddy Status
2. Press
3. Press
More.
Add.
4. Enter the number of the buddy, for
example, 7778.
5. Press
Submit.
If the buddy is added successfully, you
are able to scroll to it on the Buddy Status
screen.
.
Any contacts added through the buddy list
will appear in as a contact in Microsoft®
Office Communicator and Windows
Messenger.
21
Page 25
SoundPoint® IP
Expansion Module
22
Page 26
Introduction
Thank you for choosing the SoundPoint®
IP Expansion Module, a 14-line console
that expands the potential of call han
dling when used with the SoundPoint® IP
601 phone. Up to three SoundPoint® IP
Expansion Modules can be cascaded to a
single host phone increasing the total number of buttons to 48 for intensive business
IP telephony users.
Each of the 14 keys on the SoundPoint
IP Expansion Module features individual
-
®
Parts List
The following items are included in your
SoundPoint® IP Expansion Module package. Check this list before installation to
ensure that you have received both items.
SoundPoint® IP Expansion Module
bi-color LED indicators, allowing easy
recognition of line or call state. Keys may
be programmed for speed dials or directory numbers (DN).
Installation and configuration of the
SoundPoint® IP Expansion Module is
easy, since power and signaling are taken
from the host SoundPoint® IP 601 phone
upon connection. No extra wires or power
supplies are required for the SoundPoint®
IP Expansion Module.
If you are missing an item, please contact
your system administrator.
Base Stand
23
Page 27
Installing the SoundPoint® IP Expansion
Hold
Del
Sel
Menu
Messages
Do Not Disturb
Del
Sel
Hold
Del
Sel
Menu
Messages
Do Not Disturb
Hold
Del
Sel
1 3
DEF
5
JKL4GHI6MNO
8
TUV7PQRS9WXYZ
0
OPER
*
#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC21DEF
3
54
MNOJKLGHI
6
TUV87WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
Module
This section provides basic installation
instructions and information for obtaining
the best performance with the SoundPoint® IP Expansion Module. If you require additional information or assistance
The SoundPoint® IP 600/601 User Guide
includes regulatory compliance informa
tion that your system administrator should
review and can also be found at
www.polycom.com.
with your new phone, please contact your
system administrator.
Remove the rubber plug from the SoundPoint
pansion Module.
Align the SoundPoint
®
IP Expansion Module at the top of the groove lines on the
®
IP 601 or the SoundPoint® IP Ex-
SoundPoint® IP 601 phone and slide it downwards until it clicks into position.
Connect the Base Stand by aligning the two protrusions on the stand to the holes on
the back of the ExMod and snap it into place.
-
To connect up to three SoundPoint
®
IP Expansion Modules together, repeat steps and
.
24
Page 28
Features
Power Contacts
Large Graphical Display
Shows information such as Speed
Dial assignment or Directory
Number.
Infrared Lens
Base Stand
Line Keys
Use these keys to activate
available lines and Speed Dial
assignments.
Infrared Lens
LED Indicators
Display line activity.
Power is automatically transferred from
the host SoundPoint® IP 601 phone to the
SoundPoint® IP Expansion Module(s)
upon connection.
Units may be plugged in and unplugged
(hot swapped) at any time to a live Sound-
Point® IP 601 host phone.
25
Page 29
Using SoundPoint® IP Expansion Module
Del
Sel
Del
Sel
Menu
Del
Sel
Del
Sel
Menu
Hold
De
l
Se
l
Menu
Messages
Do Not Distur
b
To Place a Call
Line keys on the SoundPoint® IP Expansion
Module activate available lines. To place a call
from an available line, press the corresponding
line key and dial the desired number,
OR
Press the line key of the Speed Dial assignment
you wish to call.
To Answer a Call
Press the line key with the flashing green LED
indicator.
Display Contrast
To adjust the contrast on the display to a comfortable level:
For other call-handling functions such as Hold, Redial,
and Call Forwarding, please
see the relevant sections ear
lier in this User Guide.
-
1. Press
followed by Basic, Contrast
2. The display on the SoundPoint
. Select Settings
.
®
IP
Expansion Module(s) will change,
presenting a new display along
with line keys that are assigned
Up
or Down status. Pressing the Up
or Down line keys will increase or
decrease the display contrast.
Speed Dial
You can create up to 47 speed dial entries
when three SoundPoint® IP Expansion Modules are attached. To add speed dial entries,
see the sections Contact Directory and
Speed Dial earlier in this User Guide.
The SoundPoint® IP Expansion Module will
assign line designations to the first available
line keys and then follow them with speed
dial assignments.
3. Press the
4. Press
26
Ok or Cancel soft keys on the
phone to accept or reject changes.
or the Exit soft key to
return to the idle display.
Page 30
Busy Lamp Field
The Busy Lamp Field (BLF) feature allows
monitoring of the hook status and remote party
information of users through the busy lamp fields
and displays on an attendant console phone.
Note: This feature is not supported if your phone is config
ured to work with Microsoft
Office Live Communications
Server.
-
Troubleshooting
No Dial-Tone
Verify power is correctly applied to the
SoundPoint® IP 600/601 SIP phone:
• Check that the display is illuminated.
• Make sure the LAN cable is inserted
properly at the rear of the phone
(try unplugging and re-inserting the
cable).
• If using inline powering, check that
the switch is supplying power to the
phone (contact your System Adminis
trator).
-
Verify if dial tone is present on any other
audio paths:
• Switch between handset, headset (if
present) or hands-free to see if dial
tone is present on these other paths.
• If dial tone exists on one of these,
connect a different handset or head
set to isolate the problem.
-
No Display, Incorrect Display, or Bad Contrast
Verify power is correctly applied to the
SoundPoint® IP 600/601 SIP phone:
• As “No Dial-Tone” above.
Verify contrast adjustment:
• Follow the instructions in this User
Guide to readjust the contrast to a
darker level.
• Reboot the phone to obtain a default
level of contrast (follow the instruc
tions in this User Guide).
Verify successful outbound or inbound
calling:
• Place a call to the phone under in
vestigation - check that the display
indicates incoming call information.
• Lift the handset. Ensure dial tone is
present and place a call to another
extension or number, check that the
display changes in response.
-
27
-
Page 31
De
l
Se
l
Menu
De
l
Se
l
Menu
No Ringing
Verify incoming ring setting and volume
levels:
Verify successful outbound or inbound
calling:
• Adjust the ringing level from the front
panel using the volume up/down keys.
• Check that ring type selection is not
Silent Ring.
No Audio on Headset
Verify correct connections:
• Ensure the headset is plugged into
the jack marked
Headset at the rear
• Ensure that headset is compatible
of the phone.
• Ensure the headset amplifier (if pres
ent) is turned on and/or the volume
is correctly adjusted.
No Response from Feature Key Presses
Verify phone is in active state:
• Make a call to the phone to check
• Press
for inbound call display and ringing as normal. If successful, try to
press feature keys within the call to
access Directory or Buddy Status for
• Reboot the phone to attempt re-reg
example.
• As “No Display” above.
• Check same status of handset,
headset (if connected) and through
the hands-free speakerphone.
with the phone.
followed by System
Status and Server Status to confirm
line is actively registered to the
server.
-
istration to the server.
Display shows “Network Link is Down”
Verify LAN cable is properly connected:
• Check termination at the switch or
hub (furthest end of the cable from
the phone).
• Check that the switch or hub is opera
tional (flashing link/status lights) or
contact your System Administrator.
Safety and Compliance
Part 15 Rules
This device complies with Part 15 of the
FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful
interference, and
• Press
followed by System
Status and Network Status. Scroll
down to verify LAN port is Active.
• Reboot the phone to attempt recon
nection to the network.
28
-
Page 32
2. This device must accept any
interferences received, including in
terference that may cause undesired
operation.
-
Class B Digital Device or Peripheral
Note: This equipment has been tested and
found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to
provide reasonable protection against harm
ful interference in a residential installation.
This equipment generates, uses, and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will
not occur in a particular installation. If this
equipment does cause harmful interference
to radio or television reception, which can
be determined by turning the equipment off
Modifications
In accordance with Part 15 of the FCC
Rules, the user is cautioned that any chang
es or modifications not expressly approved
Installation Instructions
Installation must be performed in accordance with all relevant national wiring
rules.
and on, the user is encouraged to try to
correct the interference by one or more of
the following measures:
1. Reorient or relocate the receiving
-
-
antenna.
2. Increase the separation between the
equipment and receiver.
3. Connect the equipment into an out
let on a circuit different from that
to which the receiver is connected.
4. Consult the dealer or an experience
radio/TV technician for help.
by Polycom, Inc. could void the user’s
authority to operate the equipment.
L’Installation doit être exécutée confor
mément à tous les règlements nationaux
applicable au filage électrique.
-
-
Plugs Acts as Disconnect Device
The socket outlet to which this apparatus is
connected must be installed near the equipment and must always be readily accessible.
Industry Canada (IC)
This Class [B] digital apparatus complies
with Canadian ICES-003.
29
La prise électrique à laquelle l’appareil
est branché doit être installée près de
l’équipement et doit toujours être facile
ment accessible.
Cet appareil numérique de la classe [B]
est conforme à la norme NMB-003 du
Canada.
-
Page 33
CE and VCCI Mark
This SoundPoint® IP 600/601 SIP has
been marked with the CE mark. This mark
indicates compliance with EEC directories
89/336/EEC and 73/23/EEC.
Polycom Limited Warranty
and Limitation Liability
A full copy of the Declaration of Confor
mity can be obtained from Polycom Ltd.,
270 Bath Road, Slough, Berkshire, SL1
4DX, UK.
-
LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that
this product will be free from defects in
workmanship and materials, under normal
use and service, for one year from the date
of purchase from Polycom or its authorized reseller.
Polycom’s sole obligation under this
express warranty shall be, at Polycom’s
option and expense, to repair the defec
tive product or part, deliver to Customer
an equivalent product or part to replace
the defective item, or if neither of the two
foregoing options are reasonably available,
Polycom may, on its sole discretion, re
fund to Customer the purchase price paid
for the defective product. All products that
are replaced will become the property of
Polycom. Replacement products or parts
-
-
Exclusions
Polycom will not be liable under this
limited warranty if its testing and exami
nation disclose that the alleged defect or
malfunction in the product does not exist
or results from:
• Failure to follow Polycom’s instal
lation, operation, or maintenance
instructions.
• Unauthorized product modification or
alteration.
-
-
may be new or reconditioned. Polycom
warrants any replaced or repaired product
or part for ninety (90) days from shipment, or the remainder of the initial war
ranty period, whichever is longer.
Products returned to Polycom must be
sent prepaid and packaged appropriately
for safe shipment, and it is recommended
that they be insured or sent by a method
that provides for tracking of the package.
Responsibility for loss or damage does not
transfer to Polycom until the returned item
is received by Polycom. The repaired
or replaced item will be shipped to the
Customer, at Polycom’s expense, not later
than thirty (30) days after Polycom receives the defective product, and Polycom
will retain risk of loss or damage until the
item is delivered to the Customer.
• Unauthorized use of common carrier
communication services accessed
through the product.
• Abuse, misuse, negligent acts or omis
sions of Customer and persons under
Customer’s control; or
• Acts of third parties, acts of God, ac
cident, fire, lightening, power surges or
outages, or other hazards.
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Warranty Exclusive
IF A POLYCOM PRODUCT DOES NOT
OPERATE AS WARRANTED ABOVE,
CUSTOMER’S SOLE REMEDY FOR
BREACH OF THAT WARRANTY
SHALL BE REPAIR, REPLACEMENT,
OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION.
TO THE FULL EXTENT ALLOWED BY
LAW, THE FOREGOING WARRANTIES
AND REMEDIES ARE EXCLUSIVE
AND ARE IN LIEU OF ALL OTHER
WARRANTIES, TERMS, OR CON
DITIONS, EXPRESS OR IMPLIED,
EITHER IN FACT OR BY OPERATION
OF LAW, STATUTORY OR OTHER
-
-
Service Agreements
Please contact your Polycom Authorized
Reseller for information about service
Limitations of Liability
LIMITATION OF LIABILITY. TO THE
FULL EXTENT ALLOWED BY LAW,
POLYCOM EXCLUDES FOR ITSELF
AND ITS SUPPLIERS ANY LIABILITY,
WHETHER BASED IN CONTRACT OR
TORT (INCLUDING NEGLIGENCE),
FOR INCIDENTAL, CONSEQUEN
TIAL, INDIRECT, SPECIAL, OR
PUNITIVE DAMAGES OF ANY KIND,
OR FOR LOSS OF REVENUE OR
PROFITS, LOSS OF BUSINESS, LOSS
OF INFORMATION OR DATA, OR
OTHER FINANCIAL LOSS ARISING
OUT OF OR IN CONNECTION WITH
THE SALE, INSTALLATION, MAIN
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-
WISE, INCLUDING WARRANTIES,
TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PAR
TICULAR PURPOSE, SATISFACTORY
QUALITY, CORRESPONDENCE WITH
DESCRIPTION, AND NON-INFRINGE
MENT, ALL OF WHICH ARE EX
PRESSLY DISCLAIMED. POLYCOM
NEITHER ASSUMES NOR AUTHORIZ
ES ANY OTHER PERSON TO ASSUME
FOR IT ANY OTHER LIABILITY IN
CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE OR
USE OF ITS PRODUCTS.
agreements applicable to your product.
TENANCE, USE, PERFORMANCE,
FAILURE, OR INTERRUPTION OF
ITS PRODUCTS, EVEN IF POLYCOM
OR ITS AUTHORIZED RESELLER
HAS BEEN ADVISED OF THE POS
SIBILITY OF SUCH DAMAGES, AND
LIMITS ITS LIABILITY TO REPAIR,
REPLACEMENT, OR REFUND OF THE
PURCHASE PRICE PAID, AT POLY
COM’S OPTION. THIS DISCLAIMER
OF LIABILITY FOR DAMAGES WILL
NOT BE AFFECTED IF ANY REMEDY
PROVIDED HEREIN SHALL FAIL OF
ITS ESSENTIAL PURPOSE.
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Disclaimer
Some countries, states, or provinces do
not allow the exclusion or limitation of
implied warranties or the limitation of
incidental or consequential damages for
certain products supplied to consumers,
or the limitation of liability for personal
injury, so the above limitations and exclu
sions may be limited in their application to
you. When the implied warranties are not
allowed to be excluded in their entirety,
they will be limited to the duration of the
applicable written warranty. This warranty
gives you specific legal rights which may
vary depending on local law.
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Governing Law
This Limited Warranty and Limitation of
Liability shall be governed by the laws of
the State of California, U.S.A., and by the
laws of the United States, excluding their
conflicts of laws principles. The United
Nations Convention on Contracts for the
International Sale of Goods is hereby
excluded in its entirety from application to
this Limited Warranty and Limitation of
Liability.
All rights reserved under International and
Pan-American Copyright Conventions.
No part of the contents of this manual may
Copyright Notice
Portions of the software contained in this
product are Copyright (c) 1998, 1999,
2000 Thai Open Source Software Center
Ltd. and Clark Cooper.
Permission is hereby granted, free of
charge, to any person obtaining a copy of
this software and associated documenta
tion files (the “Software”), to deal in the
Software without restriction, including
without limitation the rights to use, copy,
modify, merge, publish, distribute, subli
cense, and/or sell copies of the Software,
and to permit persons to whom the Software is furnished to do so, subject to the
following conditions:
The above copyright notice and this per
mission notice shall be included in all cop-
-
-
-
be copied, reproduced, or transmitted in
any form or by any means, or translated
into another language or format, in whole
or part, without written consent from
Polycom, Inc.
Do not remove (or allow anybody else to
remove) any product identification, copy
right or other notices.
Polycom, the Polycom logo design, and
SoundPoint are trademarks of Polycom,
Inc. in the U.S. and various other coun
tries.
ies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED “AS
IS”, WITHOUT WARRANTY OF ANY
KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE
WARRANTIES OF MERCHANTABIL
ITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS
OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES
OR OTHER LIABILITY, WHETHER IN
AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT
OF OR IN CONNECTION WITH THE
SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.
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Polycom, Inc.
Forwar
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Redial
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1565 Barber Lane
Milpitas, CA 95035
©2006 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design
are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks
are the property of their respective companies.
1725-11621-001 Rev. C
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