Polycom SoundPoint IP 500, SoundPoint IP 501, SoundPoint IP 500 SIP 3.0, SoundPoint IP 501 SIP 3.0 User Manual
Menu
Voice Mail
Do Not Distur
b
H
old
De
l
Se
l
Forwar
d
Conference
Transfer
Call Lists
Speed Dial
Time & Date
Redial
1 3
DE
F
5
JK
L
4
GH
I
6
MNO
8
TU
V
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
User Guide
SoundPoint® IP 500/501 SIP 3.0
USER GUIDE
SoundPoint
®
IP 500/501 SIP
December, 2007
Contents
Introduction ............................................... 1
Parts List ................................................... 1
Installing SoundPoint® IP 500/501 SIP .......... 2
Connecting Network and Power Source ................................2
Connecting the Handset and Optional Headset ....................3
Attaching the Base .................................................................3
Features .................................................... 4
Key Descriptions ......................................... 5
Using SoundPoint® IP 500/501 SIP ............... 6
Placing a Call ........................................................................6
Answering a Call ....................................................................7
Call Hold and Resume ...........................................................7
Multiple Calls on Hold ............................................................7
Microphone Mute ...................................................................8
General Key Use ...................................................................8
Local Conferencing ................................................................8
Splitting a Conference ...........................................................8
Transferring a Call .................................................................9
Call Timer ...............................................................................9
Ending a Call .........................................................................9
Redial .....................................................................................9
Call Forwarding ....................................................................10
Volume Adjustment ..............................................................10
Do Not Disturb .....................................................................11
Time and Date .....................................................................11
Headset Memory Mode ....................................................... 11
Headset Hookswitch ............................................................ 11
Display Contrast ..................................................................12
Ring Type .............................................................................12
Call Lists ..............................................................................12
Contact Directory .................................................................13
Speed Dial ...........................................................................15
Multiple Lines .......................................................................16
Multiple Keys Per Line .........................................................16
Multiple Call Appearances ...................................................16
Shared Lines ........................................................................17
Voicemail .............................................................................17
Distinctive Ringing / Call Treatment .....................................18
Multilingual Support (Localization) .......................................18
Phone Reboot ......................................................................18
Optional Features ..................................... 19
Text Messaging ....................................................................19
Presence / Status / Buddy Lists ...........................................19
Troubleshooting ........................................ 21
Safety and Compliance ............................... 22
Part 15 Rules .......................................................................22
Class B Digital Device or Peripheral ....................................22
Modications ........................................................................23
Installation Instructions ........................................................23
Plug Acts as Disconnect Device ..........................................23
Industry Canada (IC) ...........................................................23
CE and VCCI Mark ..............................................................23
Polycom Limited Warranty
and Limitation Liability .............................. 23
Exclusions ................................................ 24
Warranty Exclusive .................................... 24
Service Agreements ................................... 24
Limitations of Liability ............................... 25
Disclaimer ................................................ 25
Governing Law ......................................... 25
Copyright Notice ....................................... 25
1
Thank you for choosing the SoundPoint
®
IP 500/501 SIP, a full-duplex, handsfree phone. This unit provides business
telephony features and functions such as
Multiple Call Appearances, Call Hold,
Transfer, and Conference over an IP
network. In this User Guide, you will find
everything you need to quickly use your
new phone. Be sure to verify with your
system administrator that your network
is prepared for configuring your SoundPoint® IP 500/501 SIP phone. As well, be
sure to read the Parts List, and the Safety
Notices section in this guide before you
set up and use the SoundPoint® IP 500/501
SIP phone.
Introduction
Parts List
The following items are included in your
SoundPoint® IP 500/501 SIP package.
Check this list before installation to ensure
that you have received each item. If you
are missing any items, please contact your
system administrator.
Polycom SoundPoint® IP 500/501 SIP
Handset & Handset Cord
Network / Power Cable
Power Adapter
(specification varies according
to country)
Phone Base
Quick Start Guide
Hold
Del
Sel
1 3
DEF
5
JKL4GHI6MNO
8
TUV7PQRS9WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC21DEF
3
54
MNOJKLGHI
6
TUV87WXYZ
9
OPER
PQRS
0
Directories
Applications
Call Lists
Conference
Transfer
Redial
For SoundPoint® 501, the power
adapter is not included in the PoE
bundle. See your system administrator if
you require one.
2
Installing SoundPoint® IP 500/501 SIP
This section provides basic installation
instructions and information for obtaining
the best performance with the SoundPoint® IP 500/501 SIP phone. If you require additional information or assistance
with your new phone, please contact your
system administrator.
The SoundPoint® IP 500/501 SIP User
Guide includes regulatory compliance
information that your system administrator should review can also be found at
http://www.polycom.com.
Connecting Network and Power Source
AC Power Option
Power over Ethernet (PoE) Option
LAN PC HEADSET HANDSET
Cisco™Catalyst™ In-Line
Power Switch
IEEE 802.3af compliant
In-Line Power switch
Connect the keyed end of the supplied Network Cable to the LAN
jack on the phone, and connect the
shorter end to the Network (LAN)
port. Connect the DC plug of the
AC wall adapter into the supplied
LAN cable as shown.
Using an Inline Power Cable (optional accessory from Polycom), the phone can be alternately powered from a Power over Ethernet
(PoE) compliant switch or hub. Inline Power
Cables exist for both IEEE 802.3af and Cisco
pre-standard PoE options. Plug the keyed
end of the Inline Power Cable into the LAN
jack on the phone and the other end to an
available port on the POE switch or hub.
Cisco™ In-Line Power
Cable
(Part No. 2200-11014-002 Rev A)
OR
IEEE 802.3af In-Line
Power Cable
(Part No. 2200-11077-002 Rev A)
LAN PC HEADSET HANDSET
LAN PC HEADSET HANDSET
3
LAN PC HEADSET HANDSET
Connecting the Handset and Optional Headset
Attaching the Base
(Optional)
1. Connect the short straight end
of the phone cord to the handset
and the corresponding longer
straight end of the cord to the
handset jack on the back of the
phone.
2. Connect the headset (optional
accessory) to the headset jack on
the back of the phone.
1. Place all cords in the recessed area
above the modular jacks as shown.
2. Align the two protrusions on the
bracket with their corresponding
holes in the phone and snap them together to lock the base to the phone.
For information on headsets,
please visit www.polycom.com
and choose the Support link.
4
Line/Speed Dial Keys
Use these keys to activate up to three lines or speed
dials that can be assigned to your phone.
Speakerphone
Microphone Mute
Headset
Feature Keys
Access important features
using these keys.
Dial Pad
These 12 keys provide
the 10 digits, the 26 alphabetic
characters, and special characters available in context
sensitive applications.
Hold
Hookswitch
Speaker
For ringer and
hands-free audio
output.
Indicator
This will alert you to
incoming calls, new
messages, and other
events.
Graphic Display
Shows information
about calls, messages,
soft keys, time, date,
and other relevant
data.
Hands-free Microphone
This works best when the phone is placed on a hard, flat surface.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC21DEF
3
54
MNOJKLGHI
6
TUV87WXYZ
9
OPER
PQRS
0
Directories
Applications
Call Lists
Conference
Transfer
Redial
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC21DEF
3
54
MNOJKLGHI
6
TUV87WXYZ
9
OPER
PQRS
0
Directories
Applications
Call Lists
Conference
Transfer
Redial
Display Control
Keys
Use the arrow keys
to scroll through the
displayed information.
Use the Sel key to select
a field of displayed data
and the Del key to
delete it.
Soft Keys
The screen will display
labels for these keys,
to identify their contextsensitive functions.
Features
Volume Keys
Use these to adjust the volume of the handset,
headset, speaker, and ringer.
5
Feature Key Description
Allows for hands-free communication during calls.
Sel
Sel
Mutes audio transmission locally during calls.
Del
Sel
Sel
Allows users to place and receive calls through an optionally connected headset.
Line or Speed Dial keys.
Del
Sel
Del
Sel
Directories
Access to local directories and call lists.
Del
Sel
Del
Sel
Directories
Applications
Access to applications.
Del
Sel
Del
Sel
Menu
Directories
Applications
Call Lists
Access to Missed, Placed and Received calls.
Del
Sel
1 3
2
Del
Sel
Menu
Messages
ABC
21
DEF
3
Directories
Applications
Call Lists
Conference
Allows setup of a 3-way local conference.
Del
Sel
1 3
DEF
5
4
6
2
ABC
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLG HI
6
Directories
Applications
Call Lists
Conference
Transfer
Transfer of current call to third party.
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
2
ABC
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLG HI
6
TUV
WXYZ
PQRS
Directories
Applications
Call Lists
Conference
Transfer
Redial
Dials last connected party from the phone.
Hold
Del
Sel
Hold
Del
Sel
Menu
Places current active call in Hold state.
Del
Sel
Del
Sel
Menu
Messages
Do Not Disturb
Cancels ringing and directs incoming calls to your Voice Mail (if
supported).
Del
Sel
Del
Sel
Menu
Messages
Place/receive text and voice messages.
Del
Sel
Del
Sel
Menu
Access local and server features.
Del
Sel
Del
Sel
Sel
Sel
Select and Delete controls for options and text within local menus.
Sel
Sel
Scrolling of lists and control of text/number entry on display.
Del
Sel
Del
Sel
Soft keys to select from various context-sensitive options.
Hold
Del
Sel
DEF
5
JKL6MNO
8
TUV9WXYZ
0
OPER
#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV87WXYZ
9
OPER
0
Volume keys to adjusts audio and ringer volume.
Dial Pad
General dialing and alphanumeric entry (incl. special characters).
Key Descriptions
6
Using SoundPoint® IP 500/501 SIP
Placing a Call
Using the Handset:
1. To obtain dial tone, pick up the handset.
2. Dial the desired number.
See also Headset Memory Mode.
During a call, you can alternate
between handset, headset, or
hands-free modes by pressing the
Del
Sel
Del
Sel
or
Sel
Sel
keys, or picking up
the handset.
To obtain the IP address of your phone, press
Del
Sel
Menu
followed by Status, Platform and Phone.
The IP address is listed together with other phone information.
Using Hands-Free Speakerphone Mode:
1. With the handset on-hook, press any assigned line key,
Sel
Sel
, or NewCall to obtain
dial tone.
2. Dial the desired number.
Using the Headset:
1. With the optional headset connected,
press any assigned line key,
Del
Sel
Del
Sel
, or
NewCall to obtain dial tone.
2. Dial the desired number.
You also have the option to dial directly from the
dial pad without rst getting dial tone. Simply
enter the number then lift the handset, press the
Dial soft key, or press the
Del
Sel
Del
Sel
or
Sel
Sel
keys.
In all cases, the active call will appear on the
display showing call duration and destination.
If “Handsfree mode disabled”
appears on the graphic display
after you press the speakerphone
key, your system administrator
has disabled the speakerphone on
your phone.
Loading...