Polycom SoundPoint IP 501 SIP, 501SIP, SoundPoint IP 501 User Manual
Menu
Voice Mail
Do Not Distur
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Hold
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Forwar
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Conference
Transfer
Call Lists
Speed Dial
Time & Date
Redial
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User Guide
SoundPoint® IP 500/501 SIP 1.5
USER GUIDE
SoundPoint
®
IP 500/501 SIP
March 24, 2005
Contents
Introduction ............................................... 1
Parts List ................................................... 1
Installing SoundPoint® IP 500/501 SIP .......... 2
Connecting Network and Power Source ................................2
Connecting the Handset and Optional Headset ....................3
Attaching the Base .................................................................3
Features .................................................... 4
Key Descriptions ......................................... 5
Using SoundPoint® IP 500/501 SIP ............... 6
Placing a Call ........................................................................6
Answering a Call ....................................................................7
Call Hold and Resume ...........................................................7
Multiple Calls on Hold ............................................................7
Microphone Mute ...................................................................7
General Key Use ...................................................................8
Local Conferencing ................................................................8
Splitting a Conference ...........................................................8
Transferring a Call .................................................................8
Call Timer ...............................................................................9
Ending a Call .........................................................................9
Redial .....................................................................................9
Call Forwarding ......................................................................9
Volume Adjustment ................................................................9
Do Not Disturb .....................................................................10
Time and Date .....................................................................10
Headset Memory Mode .......................................................10
Display Contrast ..................................................................10
Ring Type ............................................................................. 11
Call Lists ..............................................................................11
Contact Directory ................................................................. 11
Speed Dial ...........................................................................12
Multiple Lines .......................................................................13
Multiple Keys Per Line .........................................................13
Multiple Call Appearances ...................................................14
Shared Lines ........................................................................14
Voicemail .............................................................................15
Distinctive Ringing / Call Treatment .....................................15
Multilingual Support (Localization) .......................................16
Phone Reboot ......................................................................16
Optional Features ..................................... 17
Text Messaging ....................................................................17
Presence / Status / Buddy Lists ...........................................17
Troubleshooting ........................................ 19
Safety and Compliance ............................... 20
Part 15 Rules .......................................................................20
Class B Digital Device or Peripheral ....................................20
Modifications ........................................................................21
Installation Instructions ........................................................21
Plug Acts as Disconnect Device ..........................................21
Industry Canada (IC) ...........................................................21
CE and VCCI Mark ..............................................................21
Polycom Limited Warranty
and Limitation Liability .............................. 21
Exclusions ................................................ 22
Warranty Exclusive .................................... 22
Service Agreements ................................... 22
Limitations of Liability ............................... 23
Disclaimer ................................................ 23
Governing Law ......................................... 23
Copyright Notice ....................................... 23
1
Thank you for choosing the SoundPoint
®
IP 500/501 SIP, a full-duplex, handsfree phone. This unit provides business
telephony features and functions such as
Multiple Call Appearances, Call Hold,
Transfer, and Conference over an IP
network. In this User Guide, you will
find everything you need to quickly use
your new phone. Be sure to verify with
your system administrator that your
network is prepared for configuring your
SoundPoint® IP 500/501 SIP phone or
consult the Administrator Guide Sound-
Point
®
/SoundStation® IP SIP for more
information. As well, be sure to read the
Parts List, and the Safety Notices section
in this guide before you set up and use the
SoundPoint® IP 500/501 SIP phone.
Introduction
Parts List
The following items are included in your
SoundPoint® IP 500/501 SIP package.
Check this list before installation to ensure
that you have received each item. If you
are missing any items, please contact your
system administrator.
Polycom SoundPoint® IP 500/501 SIP
Handset & Handset Cord
Network / Power Cable
Power Adapter
(specification varies according
to country)
Phone Base
Quick Start Guide
Hold
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Hold
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Menu
Messages
Do Not Distur
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TUV87WXYZ
9
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PQRS
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Directories
Services
Call Lists
Conference
Transfe
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Redial
2
Installing SoundPoint® IP 500/501 SIP
This section provides basic installation
instructions and information for obtaining
the best performance with the SoundPoint® IP 500/501 SIP phone. If you require additional information or assistance
with your new phone, please contact your
system administrator.
The SoundPoint® IP 500/501 SIP User
Guide includes regulatory compliance
information that your system administrator should review and can also be found at
http://www.polycom.com.
Connecting Network and Power Source
AC Power Option
LAN PC HEADSET
HANDSET
LAN PC HEADSET
HANDSET
In-Line Power Option
LAN PC HEADSET
HANDSET
Cisco™Catalyst™ In-Line
Power Switch
IEEE 802.3af compliant
In-Line Power switch
Connect the keyed end of the supplied Network Cable to the LAN
jack on the phone, and connect the
shorter end to the Network (LAN)
port. Connect the DC plug of the
AC wall adapter into the supplied
LAN cable as shown.
If the phone is connected to a compatible
Ethernet switch that can provide in-line
power, the phone will use that power option.
Simply plug the keyed end of the In-Line
Power Cable (optional accessory) into the
LAN jack on the phone and connect the
shorter end of this cable to an available
Power and Data port on the In-Line Power
switch. The AC wall adapter is not required
when using In-Line power.
Cisco™ In-Line Power
Cable
(Part No.2457-11014-002)
OR
IEEE 802.3af In-Line
Power Cable
(Part. No 2457-11077-002)
3
LAN PC HEADSET
HANDSET
Connecting the Handset and Optional Headset
Attaching the Base
(Optional)
1. Connect the short straight end
of the phone cord to the handset
and the corresponding longer
straight end of the cord to the
handset jack on the back of the
phone.
2. Connect the headset (optional
accessory) to the headset jack on
the back of the phone.
1. Place all cords in the recessed area
above the modular jacks as shown.
2. Align the two protrusions on the
bracket with their corresponding
holes in the phone and snap them together to lock the base to the phone.
For information on headsets,
please visit www.polycom.com
and choose the Support link.
4
Line/Speed Dial Keys
Use these keys to activate up to three lines or speed
dials that can be assigned to your phone.
Speakerphone
Microphone Mute
Headset
Feature Keys
Access important features
using these keys.
Dial Pad
These 12 keys provide
the 10 digits, the 26 alphabetic
characters, and special characters available in context
sensitive applications.
Hold
Hookswitch
Speaker
For ringer and
hands-free audio
output.
Indicator
This will alert you to
incoming calls, new
messages, and other
events.
Graphic Display
Shows information
about calls, messages,
soft keys, time, date,
and other relevant
data.
Hands-free Microphone
This works best when the phone is placed on a hard, flat surface.
Hold
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1 3
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JKL
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MNO
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TUV
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PQRS
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WXYZ
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OPER
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2
ABC
Hold
De
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Se
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Menu
Messages
Do Not Distur
b
ABC21DEF
3
54
MNOJKLGHI
6
TUV87WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfe
r
Redial
Hold
De
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1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
De
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Se
l
Menu
Messages
Do Not Distur
b
ABC21DEF
3
54
MNOJKLGHI
6
TUV87WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfe
r
Redial
Display Control
Keys
Use the arrow keys
to scroll through the
displayed information.
Use the Sel key to select
a field of displayed data
and the Del key to
delete it.
Soft Keys
The screen will display
labels for these keys,
to identify their contextsensitive functions.
Features
Volume Keys
Use these to adjust the volume of the handset,
headset, speaker, and ringer.
5
Feature Key Description
Allows for hands-free communication during calls.
Se
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Se
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Mutes audio transmission locally during calls.
De
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Allows users to place and receive calls through an optionally connected headset.
Line or Speed Dial keys.
Del
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Directories
Access to local directories and call lists.
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Directories
Services
Access to special services (future implementation).
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Menu
Directories
Services
Call Lists
Access to Missed, Placed and Received calls.
De
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1 3
2
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Menu
Messages
ABC
21
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3
Directories
Services
Call Lists
Conference
Allows setup of a 3-way local conference.
Del
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4
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2
ABC
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Messages
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6
Directories
Services
Call Lists
Conference
Transfe
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Transfer of current call to third party.
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Menu
Messages
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TUV
WXYZ
PQRS
Directories
Services
Call Lists
Conference
Transfe
r
Redial
Dials last connected party from the phone.
Hold
De
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Hold
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Menu
b
Places current active call in Hold state.
De
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De
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Menu
Messages
Do Not Distur
b
Cancels ringing and directs incoming calls to your Voice Mail (if
supported).
De
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De
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Menu
Messages
Place/receive text and voice messages.
Del
Se
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De
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Se
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Menu
Access local and server features.
De
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Se
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De
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Se
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Se
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Se
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Select and Delete controls for options and text within local menus.
Se
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Se
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Scrolling of lists and control of text/number entry on display.
De
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Se
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De
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Se
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Soft keys to select from various context-sensitive options.
Hold
De
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DEF
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JKL6MNO
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TUV9WXYZ
0
OPER
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2
ABC
Hold
Del
Se
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Menu
Messages
Do Not Distur
b
ABC
21
DEF
3
54
MNOJKLGHI
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TUV87WXYZ
9
OPER
0
Volume keys to adjusts audio and ringer volume.
Dial Pad
General dialing and alphanumeric entry (incl. special characters).
Key Descriptions
6
Placing a Call
Using the Handset:
1. To obtain dial tone, pick up the hand
-
set.
2. Dial the desired number,
OR
Dial by SIP URL or IP
†
address:
• After obtaining dial tone press
Name
• Enter URL or IP (press * for “.” and #
for “@”)
• Press
Send to complete the call.
See also Headset Memory Mode.
During a call, users can alternate
between handset, headset, or hands-
free modes by pressing the
Del
Sel
Del
Sel
or
Sel
Sel
keys, or picking up the handset.
†
Examples:
10.3.0.42
joe@205.173.1.24
sip: jane@polycom.com
To obtain the IP address of your phone, press
De
l
Se
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De
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Se
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Menu
followed by Status, Platform and
Phone. The IP address is listed together with
other phone information.
Using SoundPoint® IP 500/501 SIP
Using Hands-Free Speakerphone Mode:
1. With the handset on-hook, press a line
key,
Sel
Sel
, or NewCall to obtain dial tone.
2. Dial the desired number,
OR
Dial by SIP URL or IP
†
address as
above.
Using the Headset:
1. With the optional headset connected,
press a line key,
Del
Sel
Del
Sel
, or NewCall to
obtain dial tone.
2. Dial the desired number,
OR
Dial by SIP URL or IP
†
address as
above.
Users also have the option to dial directly from
the dial pad without first getting dial tone.
Simply enter the number then lift the handset
or press the Dial soft key or press the
Del
Sel
Del
Sel
or
Sel
Sel
keys.
In all cases, the active call will appear on the
display showing call duration and destination.
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