Polycom SoundPoint IP 430 SIP, SoundPoint IP 430 User Manual

User Guide
SoundPoint

®

IP 430 SIP 1.6

SoundPoint

®

IP 430 SIP

Menu

Voice Mail

Do Not Disturb

Sel

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

OPER

*

#

2

ABC

U S E R G U I D E

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Contents

Introduction ......................................................1

Parts List .......................................................... 1

Installing SoundPoint® IP 430 SIP ......................... 2

Connecting Network and Power Source ...................................... 2

Connecting the Handset and Optional Headset ............................ 3

Attaching the Base ................................................................... 3

Features ........................................................... 5

Key Descriptions ................................................ 6

Using SoundPoint® IP 430 SIP .............................. 7

Placing a Call .......................................................................... 7

Answering a Call ..................................................................... 8

Call Hold and Resume .............................................................. 8

Multiple Calls on Hold .............................................................. 8

Microphone Mute ..................................................................... 8

General Key Use ...................................................................... 9

Local Conferencing ................................................................... 9

Splitting a Conference .............................................................. 9

Transferring a Call .................................................................. 10

Call Timer .............................................................................. 10

Ending a Call ........................................................................ 10

Redial ................................................................................... 10

Call Forwarding ..................................................................... 11

Volume Adjustment ................................................................. 11

Do Not Disturb ....................................................................... 11

Time and Date ....................................................................... 12

Headset Memory Mode ..........................................................12

Display Contrast ..................................................................... 12

Ring Type ..............................................................................13

Call Lists ................................................................................ 13

Contact Directory ................................................................... 13

Speed Dial ............................................................................ 14

Multiple Lines .........................................................................15

Multiple Keys per Line ............................................................. 15

Multiple Call Appearances ......................................................16

Shared Lines .......................................................................... 17

Voice Mail ............................................................................ 17

Distinctive Ringing / Call Treatment .......................................... 18

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Multilingual Support (Localization) ............................................ 18

Phone Reboot ........................................................................ 19

Optional Features ............................................19

Text Messaging ...................................................................... 19

Presence / Status / Buddy Lists ................................................ 20

Troubleshooting ............................................... 22

Safety and Compliance ...................................... 23

Part 15 Rules ......................................................................... 23

Class B Digital Device or Peripheral .......................................... 23

Modifications ......................................................................... 24

Installation Instructions ............................................................ 24

Plug Acts as Disconnect Device ................................................ 24

Industry Canada (IC) .............................................................. 24

CE & VCCI Mark .................................................................... 24

Polycom Limited Warranty

and Limitation Liability ..................................... 24

Exclusions ..................................................... 25

Warranty Exclusive ........................................... 25

Service Agreements ........................................ 25

Limitations of Liability ...................................... 26

Disclaimer ....................................................... 26

Governing Law ................................................ 26

Copyright Notice .............................................. 26

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1

Thank you for choosing SoundPoint®
IP 430 SIP, a full-duplex, hands-free
phone running the industry standard Ses­sion Initiation Protocol (SIP). This unit
provides business telephony features and
functions such as Multiple Call Appear

-

ances, Call Hold, Transfer, and Confer

­ence over an IP network. In this User
Guide, you will find everything you need
to quickly use your new phone.

Be sure to verify with your system ad­ministrator that your network is prepared
for configuring your SoundPoint

®

IP 430

SIP phone or consult the

Administrator

Guide SoundPoint® /SoundStation® IP SIP

for more information. As well, be sure to
read the Parts List, and the Safety Notices
section in this guide before you set up the
SoundPoint® IP 430 SIP phone.

Introduction

Parts List

The following items are included in your
SoundPoint® IP 430 SIP package. Check
this list before installation to ensure that

you have received each item. If you are
missing any items, please contact your
system administrator.

Polycom SoundPoint® IP 430 SIP

Handset & Handset Cord

Network Cable

Power Adapter

(Not shown: Country-specific
AC cord provided)

Phone Base

Quick Start Guide

Windowed Keycaps and
Blank Label Sheet

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2

Installing SoundPoint® IP 430 SIP

This section provides basic installation
instructions and information for obtaining
the best performance with the Sound­Point® IP 430 SIP phone. If you require
additional information or assistance with
your new phone, please contact your sys­tem administrator.

The SoundPoint® IP 430 SIP User Guide
includes regulatory compliance informa­tion that your system administrator should
review and can also be found at www.
polycom.com.

Connecting Network and Power Source

AC Power Option

Connect the supplied Network cable be-

tween the LAN jack on the phone and the
LAN port on the wall or hub/switch device
port. Connect the DC plug on the power
adapter to the DC 24V jack marked on the
phone. Connect the country-specifi c AC
cord to the power adapter.

In-Line Power Option

If the phone is connected to a compatible

Ethernet switch that can provide in-line
power, the phone will use that power op­tion. Simply plug the supplied Network
cable between the LAN jack on the phone
and an available Power and Data port on
the In-Line Power switch.

IEEE 802.3af compliant Power
over Ethernet Hub/Switch
(Terminal or Midspan)

Network Port

Power Adapter
(24V DC)

Optional PC
Connection

Optional PC
Connection

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3

Connecting the Handset and Optional Headset

Attaching the Base

(Optional)

1. Connect the short, straight end
of the phone cord to the handset
and the corresponding longer
straight end of the cord to the
handset jack on the back of the
phone.

2. Connect the headset (optional
accessory) to the headset jack
on the back of the phone.

1. Place all cords in the recessed area
above the modular jacks as shown.

2. Align the two protrusions on the
bracket with their corresponding
holes in the phone and snap them to­gether to lock the base to the phone.

For information on headsets,
please visit www.polycom.com
and choose the Support link.

The base unit can be attached to the SoundPoint® IP 430 in one of two ways:

Deskmount Method

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4

4. With mounting tab of the base
unit facing up, fasten the base unit
to wall using wall anchors (not
included). Snap the SoundPoint®
IP

430 into place.

Wallmount Method

2. On the back of the phone, remove
the key located behind the hook­switch. (See below.)

3. Reposition it so that the end tab
(at 45º angle) is facing up. (See
below.) This will ensure that the
handset remains in place within the
cradle in this position.

1. Place all cords in the recessed area
above the modular jacks as shown in
previous example.

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5

Features

Line/Speed
Dial Keys

Speakerphone

Microphone Mute

Headset

Feature Keys

Access important features
using these keys.

Dial Pad

These 12 keys
provide the 10 digits,
alphabetic, and special
characters available in context
sensitive applications.

Display Control

Keys

Use the arrow keys

to scroll through the
displayed information.

Hold

Hookswitch

Speaker

For ringer and
hands-free audio
output.

Indicator

This will alert you to
new messages, and
other events.

Graphic Display

Shows information
about calls, messages,
soft keys, time, date,
and other relevant
data.

Hands-free Microphone

This works best when the phone is placed on a hard, fl at surface.

Soft Keys

The screen will display
labels for these keys,
to identify their context­sensitive functions.

Line Indicators Individual multi-color

LEDs display a dynamic call state.

Volume Adjustment Keys

Use these to adjust the volume of the handset,
headset, speaker, and ringer.

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6

Feature Key Description

Allows for hands-free communication during calls.

Sel

Sel

Mutes audio transmission locally during calls.

Del

Sel

Sel

Allows users to place and receive calls through an optionally con­nected headset.

Line or Speed Dial keys with LED indicators.

Dials last connected party from the phone.

Hold

Del

Sel

Hold

Del

Sel

Menu

Places current active call in Hold state.

Access Message Center and Instant Messages.

Access local and server features.

Select control for options and text within local menus.

Scrolling of lists and control of text/number entry on display.

Soft keys to select from various context-sensitive options.

Hold

Del

Sel

DEF

5

JKL6MNO

8

TUV9WXYZ

0

OPER

#

2

ABC

Hold

Del

Sel

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV87WXYZ

9

OPER

0

Volume keys to adjusts audio and ringer volume.

Dial Pad

General dialing and alphanumeric entry (incl. special characters).

Key Descriptions

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7

Placing a Call

Using the Handset:

1. To obtain dial tone, pick up the handset.

2. Dial the desired number.

OR
Dial by SIP URL/IP address

†

:

• After obtaining dial tone, press

Name

• Enter URL or IP (press * for “.” and #
or “@”)

• Press

Send to complete the call.

See also Headset Memory Mode.

During a call, users can alternate
between handset, headset, or
hands-free modes by pressing the

Del

Sel

Del

Sel

or

Sel

Sel

keys, or picking up

the handset.

†Examples: 10.3.0.42
joe@205.173.1.24
sip: [e-mail]

To obtain the IP address of your phone, press

Del

Sel

Menu

followed by Status, Platform and

Phone. The IP address is listed together with

other phone information.

Using SoundPoint® IP 430 SIP

Using Hands-Free Speakerphone Mode:

1. With the handset on-hook, press any as

-

signed line key,

Sel

Sel

, or NewCall to obtain

dial tone.

2. Dial the desired number.

OR

Dial by SIP URL or IP address

†

as above.

Using the Headset:

1. With the optional headset connected, press
any assigned line key,

Del

Sel

Del

Sel

, or NewCall to

obtain dial tone.

2. Dial the desired number.

OR

Dial by SIP URL or IP address

†

as above.

Users also have the option to dial directly from
the dial pad without first getting dial tone. Sim

-

ply enter the number then lift the handset, press
the Dial soft key, or press the

Del

Sel

Del

Sel

or

Sel

Sel

keys.

In all cases, the active call will appear on the
display showing call duration and destination.

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If multiple calls are on hold on a single
line key, use the arrow keys to switch be

-

tween the calls then press the Resume soft
key to retrieve the desired call. If more
than two calls are on hold on a single key,
an indication will appear on the display,
for example “2/3” shows that this is the

second call out of three calls.
If calls are on hold on more than one line
key, the details of the calls on any line key
can be viewed by pressing that line key
and holding it down for a few seconds. If
a line key is pressed briefly, the first call
on hold on that line key will be retrieved.

Answering a Call

Using the Handset:

Pick up the handset.

Using Hands-Free Speakerphone Mode:

Press

, or with the handset on hook press the

line key with the active indicator, or

the Answr

soft key.

Using the Headset:

Press

Del

Sel

Del

Sel

to answer the call through an

optionally connected headset.

In all cases, the active call will appear on the
display showing call duration and destination.

Call Hold and Resume

During a call, press

Hold

Del

Sel

Hold

Del

Sel

Menu

Messages

or the Hold soft key.

The call will be placed on hold and this will be
indicated on the display. Press the

Resume soft

key, or the line key to retrieve the call.

Incoming calls may be ignored
by pressing the Reject soft key or
invoking Do Not Disturb during
ringing. Note that Do Not Dis­turb stays active when the call is
dropped and will remain so until
toggled off.

Multiple Calls on Hold

Microphone Mute

During a call, press

Sel

Sel

. The LED on the
phone lights up and a flashing microphone
on the display indicates that the other party
(parties) cannot hear you.

To turn off Microphone Mute, press

Sel

Sel

again.

Microphone Mute applies to all modes:
handset, headset, and hands-free. You can
still hear all other parties while Mute is
enabled.

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9

General Key Use

To navigate through menus and to enter
data, these are useful tips:

1. Use

Sel

and

to scroll through

lists. In some lists the

Hold

Del

Sel

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

*

#

2

ABC

Menu

Messages

Do Not Disturb

ABC21DEF

3

54

MNOJKLGHI

6

TUV87WXYZ

9

OPER

PQRS

0

and

Hold

Del

Sel

DEF

6

MNO

9

WXYZ

#

Menu

Messages

Do Not Disturb

DEF

3

MNOJKLGHI

6

WXYZ

9

keys can be used as “Page Up” and
“Page Down”.

2. When menus have submenus, use
and

Sel

to move one level down or

one level back up.

3. The

Del

Sel

Del

Sel

Menu

key can be pressed to

quickly exit from any menu.

4. To enter text using the dial pad, press
the number keys one or more times
For example, for ‘A’ press ‘2’ and

for ‘C’ press ‘222’. When in text
entry mode the display title will show
whether keys will generate numbers
(1), upper-case (A) or lower-case (a)
characters and the 1/A/a soft key can
change this.

Local Conferencing

A conference may be created with two other
parties using the phone’s local conferencing
feature.

1. Place a call to the first party.

2. Press the

Cnfrnc soft key to create a

new call (the active call is placed
on hold).

3. Dial the phone number of the sec

­ond party or use the arrow keys to
access speed dial numbers, missed,
placed and received call lists. From
one of these lists press the Dial soft
key.

4. When the second party answers,

press the Cnfrnc soft key again to
join all parties in the conference,
or press the Split soft key to put
the first call on hold and keep the
second call as the active call.

A conference may be created at any time
between an active call and a call which is
on hold (on the same line or another line)
by pressing the Join soft key.

Ending the call on the conference
originator’s phone will terminate
the conference.

Splitting a Conference

When a conference has been established, a
Split soft key is available. Pressing this key
will split the conference into two calls on
hold.

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10

1. During a call, press the Trnsfr soft key

(the active call is placed on hold).

2. Dial the number to which you want to
transfer the call.

O

R

Use the arrow keys to access speed

dial numbers, missed, placed, and
received call lists. From one of these
lists, press the Dial soft key.

3. Press the Trnsfr soft key again to
complete the transfer. This can be
done as soon as the ringback sound is
heard or you can wait until the third
party answers and talk to them before
completing the transfer.

Transferring a Call

Call Timer

Call duration on an active call is monitored
through a local call timer. This is vis

­ible within the active call window on the
display.

Ending a Call

Press the EndCall soft key.

OR

Replace the handset, or press

if in

Hands-free Mode, or

Del

Sel

Del

Sel

if in Headset

Mode.

Redial

Press

Del

Sel

Conference

1 3

DEF

5

JKL

4

GHI

6

MNO

2

ABC

Del

Sel

Directories

Services

Call Lists

Buddy Status

My Status

Redial

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

WXYZ

PQRS

to dial the last call placed

from your phone.

To redial another previously dialed num

-

ber, press

from the phone’s idle display,

and press

again to place the call.

OR

Press

Del

Sel

Del

Sel

Menu

and select Features, Call

Lists, Placed Calls to access the list.

A blind transfer (without consul­tation) can also be supported by
pressing

the Blind soft key.

Transfer may be cancelled during estab­lishment by pressing the Cancel soft key.
The original call is resumed.

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11

Calls may be Forwarded (Diverted) to
another extension as follows:

1. Press the

Fwd soft key from the

phone’s idle display or press

Del

Sel

Del

Sel

Menu

and select Features and

Forward

at any time.

2. (Optional) If multiple lines are in
use, select which line to forward.

3. Enter a number or URL to forward
all future calls to.

4. Press the

Enable soft key to confirm

Call Forwarding.

A

moving arrow replaces the usual indica­tor for that line to confirm Call Forwarding
enabled.

To turn call forwarding off:

1. Press the

Fwd soft key from the

phone’s idle display or press

Del

Sel

Del

Sel

Menu

and select Features and

Forward

.

2. (Optional) If multiple lines are in
use, select which line to disable.

3. Press the

Disabl soft key.

The line indicator now displays the regular
icon.

Volume Adjustment

Press the volume keys to adjust handset,
headset, and hands-free speaker volume
during a call. Pressing these keys in idle
state adjusts the ringer volume.

Do Not Disturb

To prevent the phone from ringing on
incoming calls, press

Del

Sel

Del

Sel

Menu

and select
Features, Do Not Disturb. A flashing icon
and text on the display indicates that Do
Not Disturb is on.

Calls received while Do Not Disturb is
enabled are logged in the Missed Calls list.

To turn off Do Not Disturb, press

Del

Sel

Del

Sel

Menu

and select Features, and then

deselect Do Not Disturb.

(Optional) If multiple lines are in use, Do
Not Disturb can be set on a line-by-line
basis. Contact your system administrator
for further details. When Do Not Disturb
is enabled for a particular line, this is
indicated by a flashing “

X ” beside the line

indicator on the display.

To conform to regulatory requirements, hand­set and headset volume will return to a preset
level after each call. Hands-free volume
settings will be maintained across calls.

Call Forwarding

Call forwarding is not available on shared
lines.

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12

Time and Date

Time and Date is clearly displayed on the
SoundPoint® IP 430 SIP phone. If the
phone cannot obtain a time and date from
the server, the display will flash. Contact
your system administrator if either time or
date is incorrect. Users have control over
the format of the display and can turn it
off. Select options which are right for you
as follows:

1. Press

Del

Sel

Del

Sel

Menu

.

2. Select

Settings followed by Basic,

Preferences, Time & Date

.

3. Select from

Clock Date, Clock Time,

Clock Order

or Enable / Disable.

4. Scroll through the options via the up
and down arrow keys.

5. Press

Select to confirm and

Del

Sel

Del

Sel

Menu

to return directly to the idle display.

Headset Memory Mode

As an option, the headset can be perma­nently enabled. This is especially useful
for regular headset users. To do this:

1. Press

Del

Sel

Del

Sel

Menu

.

2. Select

Settings followed by Basic,

Preferences, Headset Memory

.

3. Use the up or down arrows and

Select

soft key to enable Headset Memory
Mode.

4. Press

Del

Sel

Del

Sel

Menu

to return to the main

menu.

Subsequent calls to or from this phone
using the headset will cause the headset
key to flash. Pressing the line keys or the
Answr soft key to receive a call will now
connect to the user’s headset automati

-

cally.

Repeat steps 1-3 and select Disabled to
turn Headset Memory Mode off.

Display Contrast

To adjust the contrast on the display to a
comfortable level:

1. Press

Del

Sel

Del

Sel

Menu

. Select Settings fol-

lowed by Basic, Contrast.

2. Pressing the

Up or Down soft keys

or volume keys will increase or
decrease the display contrast.

3. Press the

Ok or Cancel soft keys to

accept or reject changes.

4. Press

Del

Sel

Del

Sel

Menu

or the Exit soft key

to return to the idle display.

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13

Ring Type

Many ring types are available including a
“Silent Ring”. Users can select different
rings to distinguish between lines or to have
a different ring from their neighbor’s phone.

To change the incoming ring:

1. Press

Del

Sel

Del

Sel

Menu

. Select Settings fol-

lowed by Basic, Ring Type.

2. (Optional) If multiple lines are used,
first select which line to change.

3. Using the arrow keys, highlight the
desired ring type. Press the Play soft
key to hear the selected ring type.

4. Press

Select to change to the selected

ring type.

5. Press

Del

Sel

Del

Sel

Menu

or the Exit soft key to

return to the idle display.

See also Distinctive Ringing / Call

Treatmen

t.

Call Lists

A local list of calls missed, received, and
placed is maintained by the phone (up to

100 for each).

Press

Del

Sel

Del

Sel

Menu

followed by Features, Call

Lists and Missed, Received, or Placed
Calls as desired. Call information will be

displayed. From this screen:

1. Choose

Edit to amend the dial string

before dialing.

2. Choose

Dial to return the call.

3. Choose

Exit to return to the previous

menu.

To quickly view respective call lists
from the idle display:

Press

for Placed Calls.

Press

Sel

for Received Calls.

Press

Sel

for Missed Calls.

For additional choices, press More fol­lowed by:

4. Info to view information about the

call.

5. Save to store the contact to the

Contact Directory.

6. Clear to delete the call from the list.

Press More and Exit soft keys to return to
the idle display.

If “Silent Ring” is selected, incoming
calls can only be answered by press­ing the Answer soft key.

*Limit depends on server configuration.
Contact your system administrator for
full details.

Contact Directory

In addition to a directory of missed,
placed, or received calls, the phone can
store a local directory of 500 or more
contacts*.

Users can add, delete, edit, dial, or search
for any contact in this list through just a
few key strokes.

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14

To add or edit a contact:

1. Press

Del

Sel

Del

Sel

Menu

and select Features,

Contact Directory

.

2. Press

More and then Add to enter

another contact into the phone’s da

-

tabase or highlight an existing entry
then press Edit.

3. Enter first and/or last name from the
keypad. Press the 1/A/a soft key
to select between numeric and up­per/lower case alphanumeric modes.
Press More and then Encode to access
special characters in other languages
if necessary.

4. Enter the Contact number. This is a
required field and it must be unique
(not already in the directory).

► The Speed Dial Index will automati-

cally be assigned the next available
index value.

5. Ring Type and Divert Contact may
be left blank.

6. Use

and

Sel

to switch between
Enabled and Disabled settings for
the last four fields

.

7. Press

Save to confirm or Cancel to

abandon the changes then press

Del

Sel

Del

Sel

Menu

or the Exit soft keys to

return to the idle display.

To search for a particular contact:

1. Press

More and then Search from the

Contact Directory

menu.

2. Using the dial pad, enter the first few
characters for First or Last names.

3. Press

Search to search for contacts.

4. Successful matches can be dialed
from the resulting screen.

Contacts can be easily added from
Call Lists. See Call Lists for more
information.

Speed Dial

Pre-assigned numbers can be associated
with speed dial entries for rapid automated
dialing. If a line key is unassigned to a
line, it can act as a speed dial key for the
first speed dial entry. When a new entry is

added to the Contact List, it is automati­cally assigned the next available speed dial
index.

Example: To change a Speed Dial key assignment:

1. Press

Del

Sel

Del

Sel

Menu

and select Features,

Contact Directory

. Highlight an

existing directory entry and press
Edit,

► OR press and hold the line key

which already has a speed dial
number assigned to it. That contact
in the directory will automatically be
displayed.

2. If a speed dial index already exists,
delete it by pressing the

key and

then the << softkey.

3. If desired, enter a new speed dial
index.

4. Press

Save to confirm or Cancel to

abandon the change then press Exit
to return to the idle display.

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15

To quickly view a complete list of assigned
speed dial entries, press

from the idle
display. Dial directly from a selected
number.

Multiple Lines

SoundPoint

®

IP 430 SIP can support up to two
lines. Lines can be configured for private or
shared lines.

Typically, the top-most line key is reserved for
the principle directory number of the phone.
Depending on how your phone is configured,
the display could resemble one of the displays
shown:

Multiple Keys Per Line

A line on the phone can be configured to have
both line keys associated with it. If this is the
case, the display could look like this:

Incoming calls to this line will be distributed
evenly among the two available keys. Simi­larly, outgoing calls will be distr

ibuted.

: :

:

..

.

.

To dial a number assigned to a Line Key,
simply press the line key directly opposite
the number on the display.

Idle display could now be as shown:

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16

Multiple Call Appearances

Each line on the phone can be configured to have
one or more call appearances. More than one
call appearance is useful if there is an active call
and an incoming call arrives on the same line.
In the example shown, extension 2020 is in an
outbound call with 2024. The second diagram
shows an incoming call from John Brown. To
answer this incoming call, put the original call on
Hold or press the

Sel

key to access the new call.

Soft key labels will be updated on the display
with these options:

1. Answr the incoming call.

2. Reject the incoming call.

3. Forward the incoming call to another exten-

sion.
Answering the incoming call places the original
call on Hold and refreshes the soft key labels as
indicated (third illustration). If more than one
call appearance is in use, one will appear on the
display and the total number will be indicated by
a counter at the top right corner of the display.
For example “2/3” indicates that the highlighted
call is the second one out of a total of three.

In the example case illustrated, another out­bound call can be placed on the same first line.
Press Hold during the first call and press NewCall
to obtain dial tone and a new call appearance for
a second call.

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17

Shared Lines

The phone supports shared lines**. A
shared line is indicated by a different
line icon. In the diagram, the first line is
private and the second line is shared. If
two phones share a line, an incoming call
to that number will cause both phones to
ring. The call can be answered on either
phone but not both.

If a shared line is in use on one of the
phones, it cannot be used on the other
one. The shared line icon changes to a
moving icon and the line LED turns red
when the line is in use remotely.

Calls on shared lines can be transferred,
put on hold, or added to a conference.

Voice Mail

**

Shared lines are an optional feature con­figured on the server and may not be sup­ported on your particular system. Contact
your system administrator to find out.

Received messages will be indicated by a
flashing Message Waiting Indicator LED
on the front of the phone and optionally a
visual notification on the display.

Individual line indicators reflect voice or
text messages left on that line (useful if
multiple lines are in use).

A stutter dial tone in place of normal dial
tone is used to indicate that one or more
voice messages are waiting at the message
center.

To listen to voice messages:

1. Press

and select Message

Center*†.

2. (Optional) If multiple lines are in
use, select from which line messages
are to be retrieved.

3. Display indicates number of mes

-

sages and their importance. Press

Connct to initiate Voice Mail retrieval

from the Message Center,
OR
Press

Clear to turn off the flashing

LED without listening to messages.

4. Follow voice prompts to listen to

messages.

*

Voice Mail is an optional feature config­ured on the server and may not be sup­ported on your particular system. Contact
your system administrator to find out.

†

Screen options may vary with served-

based application.

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18

Distinctive Ringing / Call Treatment

Users can set distinctive incoming ringing tones for
contacts in their local directory. This allows identifica

-

tion of a contact by a specific ring tone.

To set a distinctive ring for a local contact:

1. Press

Del

Sel

Del

Sel

Menu

then Features, and

select Contact Directory.

2. Using the arrow keys, scroll through
the directory to choose a contact.

3. Press

Edit and scroll down to Ring

Type

.

4. Enter a number corresponding to
one of the ring types available (press

key and then << to remove an

existing value). See Ring Type in
this guide for further details.

5. Press the

Save soft key or Cancel to

abandon the change then

Del

Sel

Del

Sel

Menu

press to return to the idle display.

Incoming calls from this contact will now
have a distinctive ringing pattern.

This feature is local to the phone, and may be over-ridden by server
settings. Contact your system administrator for more details.

Multilingual Support (Localization)

Many languages are supported by the phone.

To change language:

1. Press

Del

Sel

Del

Sel

Menu

and select Settings,

Basic, Preferences, Language

.

2. Scroll through the list of available
languages and press the Select soft
key when the desired language is
highlighted.

3. The display will change to the lan­guage of your choice.

4. Exit to the idle display by pressing

Del

Sel

Del

Sel

Menu

.

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19

Text Messaging

Users can send and receive Text messages
on the phone. SIP Instant (Text) Messag

­ing is supported in real-time. Received
messages will be indicated by a flashing

Message Waiting Indicator LED on the
front of the phone and optionally a visual
notification on the display.

In the case of problems, it may be possible to restore normal operation of your
phone without rebooting. Contact your system administrator before attempting
to reboot the phone.

Phone Reboot

Periodically, the phone may require a user
reboot. Reasons for this include accepting a
new configuration or new software.

There are two ways to reboot the phone:

► Simultaneously press and hold the

Messages, Hold, and Volume keys (see
illustration) for more than 3 seconds or
until a beep is heard.

► Press

Del

Sel

Del

Sel

Menu

and select Settings,

Advanced, Restart Phone (the user pass-

word is required to access this menu).

The reboot process will begin and is complete
when the idle display is shown.

Optional Features

To read text messages:

1. Press

and select Instant

Messages,

OR
Press the

IM soft key to read a mes-

sage just received.

2. (Optional) If multiple lines are in
use, select from which line messages

are to be retrieved.

3. Messages appear first to last in sent
order.

4. Press the

Next or Prev soft keys to

cycle through messages in order.

5. Press the

More soft key to access the

Delete, Reply and New options.

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20

To send a text message:

1. Press

.

2. Select

Instant Messages.

3. (Optional) If multiple lines are in
use, first select from which line to
send a message.

4. Press the

New soft key.

5. Enter the desired extension or SIP
URL. Press the 1/A/a soft key to
alternate between numeric and up­per/lower case alphanumeric modes.

6. Press the

Select soft key to choose

from various pre-scripted short mes­sages,

OR

Press

Edit to compose a custom

message. Use dial pad keys to cycle
through the character set. Use keys
1,*,0, and # to select special charac­ters.

7. Press

Send when finished.

Presence / Status / Buddy Lists

To add or delete a contact from your buddy list, or block a contact:

The phone combines interactive message
services and status monitoring to comple­ment a traditional messaging application
such as email.

Live interaction within a pool of phones is
possible by monitoring the “presence” of
the parties involved.

Each phone can “watch” the status of up
to eight other phones. These other phones
form the “Buddy List”. The status of bud

­dies is displayed and updated in real time.
Each phone can also be “watched” by up
to eight other phones.

1. Press

Del

Sel

Del

Sel

Menu

and select Features,

Contact Directory

.

2. Using the arrow keys, scroll through
the directory to choose a contact.

3. Press

Edit and scroll down to the

Watch Buddy

or Block Buddy fields.

4. Press

to switch between Enabled

or Disabled status.

5. Press the

Save soft key or Cancel

to abandon the change then press

Del

Sel

Del

Sel

Menu

to return to the idle dis-

play.

The diagrams show a typical Buddy Status screen
display of monitored phones and a My Status
display.

: :

:

..

.

.

: :

:

..

.

.

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21

The software running on the phone is compatible with Windows™ and
MSN Messenger™ for peer-to-peer presence and instant messaging.

1. Press

Del

Sel

Del

Sel

Menu

and select Features

and Presence.

2. Choose

My Status to change your
own status (online, busy, etc.). This
affects information sent to watch

­ing phones. Presence information
will also be sent to watching phones
when the user goes off-hook or
invokes Do Not Disturb. The

My

Status display can also be accessed

by pressing the Stats soft key from
the idle display.

3. Choose

Buddy Status to monitor

the status of the contacts within
your buddy list. This can also be
accessed by pressing the Buddies soft
key on the idle display.

4. Choose Watcher List

to see which

phones are currently monitoring
your status. Press the Block soft key
to block a watcher.

5. Choose

Blocked List to see which
phones you have blocked from
monitoring your status. Press the
Unblk soft key to unblock a contact.

To view and change Presence settings:

VoIPon www.voipon.co.uk [e-mail] Tel: [phone] Fax: [phone]

22

No Dial-Tone

Verify power is correctly applied to the
SoundPoint® IP 430 SIP phone:

• Check that the display is illuminated.

• Make sure the LAN cable is inserted
properly at the rear of the phone
(try unplugging and re-inserting the
cable).

• If using inline powering, check that
the switch is supplying power to the
phone (contact your System Adminis

-

trator).

Verify if dial tone is present on any other
audio paths:

• Switch between handset, headset (if
present) or hands-free to see if dial
tone is present on these other paths.

• If dial tone exists on one of these,
connect a different handset or head

-

set to isolate the problem.

No Display, Incorrect Display, or Bad Contrast

Verify power is correctly applied to the
SoundPoint® IP 430 SIP phone:

• As “No Dial-Tone” above.

Verify contrast adjustment:

• Follow the instructions in this User
Guide to readjust the contrast to a
darker level.

• Reboot the phone to obtain a default
level of contrast (follow the instruc­tions in this User Guide).

Troubleshooting

No Ringing

Verify incoming ring setting and volume
levels:

• Adjust the ringing level from the
front panel using the volume up/
down keys.

• Check that ring type selection is not
Silent Ring.

• Ensure the headset is plugged into
the jack marked Headset at the rear
of the phone.

• Ensure the headset amplifier (if pres

-

ent) is turned on and/or the volume
is correctly adjusted.

• Ensure that headset is compatible
with the phone.

Verify successful outbound or inbound
calling:

• As “No Display” above.

• Check same status of handset,
headset (if connected) and through
the hands-free speakerphone.

No Audio on Headset

Verify correct connections:

Verify successful outbound or inbound
calling:

• Place a call to the phone under in

­vestigation - check that the display
indicates incoming call information.

• Lift the handset. Ensure dial tone is
present and place a call to another
extension or number, check that the
display changes in response.

VoIPon www.voipon.co.uk [e-mail] Tel: [phone] Fax: [phone]

23

No Response from Feature Key Presses

Verify phone is in active state:

• Make a call to the phone to check
for inbound call display and ring­ing as normal. If successful, try to
press feature keys within the call to
access Directory or Buddy Status for
example.

Part 15 Rules

This device complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions:

1. This device may not cause harmful
interference, and

Safety and Compliance

2. This device must accept any interfer­ences received, including interference
that may cause undesired operation.

Class B Digital Device or Peripheral

Note: This equipment has been tested and
found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to
provide reasonable protection against harm­ful interference in a residential installation.
This equipment generates, uses, and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interfer­ence to radio communications. However,
there is no guarantee that interference will
not occur in a particular installation. If this
equipment does cause harmful interference

to radio or television reception, which
can be determined by turning the equip­ment off and on, the user is encouraged
to try to correct the interference by one
or more of the following measures:

1. Reorient or relocate the receiving

antenna.

2. Increase the separation between the

equipment and receiver.

3. Connect the equipment into an out

­let on a circuit different from that
to which the receiver is connected.

4. Consult the dealer or an experience
radio/TV technician for help.

Display shows “Network Link is Down”

Verify LAN cable is properly connected:

• Check termination at the switch or
hub (furthest end of the cable from
the phone).

• Check that the switch or hub is opera

­tional (flashing link/status lights) or
contact your System Administrator.

• Press

Del

Menu

followed by Status,

Network and Ethernet. Scroll down

to verify LAN port is Active.

• Reboot the phone to attempt recon

-

nection to the network.

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24

Modifications

In accordance with Part 15 of the FCC
Rules, the user is cautioned that any chang­es or modifications not expressly approved

by Polycom, Inc. could void the user’s
authority to operate the equipment.

Installation Instructions

Installation must be performed in accor­dance with all relevant national wiring
rules.

L’Installation doit être exécutée confor

­mément à tous les règlements nationaux
applicable au filage électrique.

Plugs Acts as Disconnect Device

The socket outlet to which this apparatus is
connected must be installed near the equip­ment and must always be readily accessible.

La prise électrique à laquelle l’appareil
est branché doit être installée près de
l’équipement et doit toujours être facile

-

ment accessible.

Industry Canada (IC)

This Class [B] digital apparatus complies
with Canadian ICES-003.

Cet appareil numérique de la classe [B]
est conforme à la norme NMB-003 du
Canada.

CE and VCCI Mark

This SoundPoint® IP 430 SIP has been
marked with the CE mark. This mark
indicates compliance with EEC directories
89/336/EEC and 73/23/EEC.

A full copy of the Declaration of Confor­mity can be obtained from Polycom Ltd.,
270 Bath Road, Slough, Berkshire, SL1
4DX, UK.

Polycom Limited Warranty
and Limitation Liability

LIMITED WARRANTY. Polycom war­rants to the end user (“Customer”) that
this product will be free from defects in
workmanship and materials, under normal
use and service, for one year from the date
of purchase from Polycom or its autho­rized reseller.

Polycom’s sole obligation under this
express warranty shall be, at Polycom’s
option and expense, to repair the defec­tive product or part, deliver to Customer
an equivalent product or part to replace
the defective item, or if neither of the two
foregoing options are reasonably avail-

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25

Polycom will not be liable under this
limited warranty if its testing and exami­nation disclose that the alleged defect or
malfunction in the product does not exist
or results from:

• Failure to follow Polycom’s installa

­tion, operation, or maintenance instruc­tions.

• Unauthorized product modification or

alteration.

• Unauthorized use of common carrier
communication services accessed
through the product.

• Abuse, misuse, negligent acts or omis

­sions of Customer and persons under
Customer’s control; or

• Acts of third parties, acts of God, ac

­cident, fire, lightening, power surges or
outages, or other hazards.

IF A POLYCOM PRODUCT DOES NOT
OPERATE AS WARRANTED ABOVE,
CUSTOMER’S SOLE REMEDY FOR
BREACH OF THAT WARRANTY
SHALL BE REPAIR, REPLACEMENT,
OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION.
TO THE FULL EXTENT ALLOWED
BY LAW, THE FOREGOING WARRAN

-

TIES AND REMEDIES ARE EXCLU

­SIVE AND ARE IN LIEU OF ALL
OTHER WARRANTIES, TERMS, OR
CONDITIONS, EXPRESS OR IMPLIED,
EITHER IN FACT OR BY OPERATION
OF LAW, STATUTORY OR OTHER

-

WISE, INCLUDING WARRANTIES,
TERMS, OR CONDITIONS OF MER­CHANTABILITY, FITNESS FOR A PAR

­TICULAR PURPOSE, SATISFACTORY
QUALITY, CORRESPONDENCE WITH
DESCRIPTION, AND NON-INFRINGE

-

MENT, ALL OF WHICH ARE EX

­PRESSLY DISCLAIMED. POLYCOM
NEITHER ASSUMES NOR AUTHO

-

RIZES ANY OTHER PERSON TO AS

­SUME FOR IT ANY OTHER LIABILITY
IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE OR
USE OF ITS PRODUCTS.

Exclusions

Warranty Exclusive

Service Agreements

Please contact your Polycom Authorized Reseller for information about service agree­ments applicable to your product.

able, Polycom may, on its sole discre

­tion, refund to Customer the purchase
price paid for the defective product. All
products that are replaced will become the
property of Polycom. Replacement prod­ucts or parts may be new or reconditioned.
Polycom warrants any replaced or repaired
product or part for ninety (90) days from
shipment, or the remainder of the initial
warranty period, whichever is longer.

Products returned to Polycom must be
sent prepaid and packaged appropriately

for safe shipment, and it is recommended
that they be insured or sent by a method
that provides for tracking of the package.
Responsibility for loss or damage does not
transfer to Polycom until the returned item
is received by Polycom. The repaired or
replaced item will be shipped to the Cus­tomer, at Polycom’s expense, not later than
thirty (30) days after Polycom receives the
defective product, and Polycom will retain
risk of loss or damage until the item is
delivered to the Customer.

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26

Some countries, states, or provinces do
not allow the exclusion or limitation of
implied warranties or the limitation of
incidental or consequential damages for
certain products supplied to consumers,
or the limitation of liability for personal
injury, so the above limitations and exclu

-

sions may be limited in their application to
you. When the implied warranties are not
allowed to be excluded in their entirety,
they will be limited to the duration of the
applicable written warranty. This warranty
gives you specific legal rights which may
vary depending on local law.

This Limited Warranty and Limitation of
Liability shall be governed by the laws of
the State of California, U.S.A., and by the
laws of the United States, excluding their
conflicts of laws principles. The United
Nations Convention on Contracts for the
International Sale of Goods is hereby
excluded in its entirety from application to
this Limited Warranty and Limitation of
Liability.

All rights reserved under International and
Pan-American Copyright Conventions.
No part of the contents of this manual may

be copied, reproduced, or transmitted in
any form or by any means, or translated
into another language or format, in whole
or part, without written consent from
Polycom, Inc.

Do not remove (or allow anybody else to
remove) any product identification, copy

-

right or other notices.

Polycom, the Polycom logo design, and
SoundPoint are trademarks of Polycom,
Inc. in the U.S. and various other coun­tries.

Limitations of Liability

Disclaimer

Governing Law

Copyright Notice

Portions of the software contained in this
product are Copyright (c) 1998, 1999,

2000 Thai Open Source Software Center
Ltd. and Clark Cooper.

LIMITATION OF LIABILITY. TO THE
FULL EXTENT ALLOWED BY LAW,
POLYCOM EXCLUDES FOR ITSELF
AND ITS SUPPLIERS ANY LIABILITY,
WHETHER BASED IN CONTRACT OR
TORT (INCLUDING NEGLIGENCE),
FOR INCIDENTAL, CONSEQUEN

-

TIAL, INDIRECT, SPECIAL, OR
PUNITIVE DAMAGES OF ANY KIND,
OR FOR LOSS OF REVENUE OR
PROFITS, LOSS OF BUSINESS, LOSS
OF INFORMATION OR DATA, OR
OTHER FINANCIAL LOSS ARISING
OUT OF OR IN CONNECTION WITH
THE SALE, INSTALLATION, MAIN

-

TENANCE, USE, PERFORMANCE,
FAILURE, OR INTERRUPTION OF
ITS PRODUCTS, EVEN IF POLYCOM
OR ITS AUTHORIZED RESELLER
HAS BEEN ADVISED OF THE POS

­SIBILITY OF SUCH DAMAGES, AND
LIMITS ITS LIABILITY TO REPAIR,
REPLACEMENT, OR REFUND OF THE
PURCHASE PRICE PAID, AT POLY

­COM’S OPTION. THIS DISCLAIMER
OF LIABILITY FOR DAMAGES WILL
NOT BE AFFECTED IF ANY REMEDY
PROVIDED HEREIN SHALL FAIL OF
ITS ESSENTIAL PURPOSE.

VoIPon www.voipon.co.uk [e-mail] Tel: [phone] Fax: [phone]

27

Permission is hereby granted, free of
charge, to any person obtaining a copy of
this software and associated documenta­tion files (the “Software”), to deal in the
Software without restriction, including
without limitation the rights to use, copy,
modify, merge, publish, distribute, subli

­cense, and/or sell copies of the Software,
and to permit persons to whom the Soft­ware is furnished to do so, subject to the
following conditions:

The above copyright notice and this per­mission notice shall be included in all cop­ies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED “AS
IS”, WITHOUT WARRANTY OF ANY
KIND, EXPRESS OR IMPLIED, IN­CLUDING BUT NOT LIMITED TO THE
WARRANTIES OF MERCHANTABIL

­ITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS
OR COPYRIGHT HOLDERS BE LI

­ABLE FOR ANY CLAIM, DAMAGES
OR OTHER LIABILITY, WHETHER IN
AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT
OF OR IN CONNECTION WITH THE
SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

VoIPon www.voipon.co.uk [e-mail] Tel: [phone] Fax: [phone]

Polycom, Inc.

1565 Barber Lane

Milpitas, CA 95035

©2005 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design

are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks

are the property of their respective companies.

1725-12349-001 Rev. A

Menu

Voice Mail

Do Not Disturb

Sel

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

OPER

*

#

2

ABC

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