Polycom SoundPoint IP 301 SIP User Manual

User Guide

SoundPoint

®

IP 301 SIP 3.0

USER GUIDE

SoundPoint

®

IP 301 SIP

December, 2007

Contents

Introduction ............................................... 1

Parts List ................................................... 1

Installing SoundPoint® IP 301 SIP .................. 2

Connecting Network and Power Source ................................2

Connecting the Handset and Optional Headset ....................3

Attaching the Base .................................................................3

Features .................................................... 4

Key Descriptions ......................................... 5

Using SoundPoint® IP 301 SIP ....................... 6

Placing a Call ........................................................................6

Answering a Call ....................................................................7

Call Hold and Resume ...........................................................7

Multiple Calls on Hold ............................................................7

Microphone Mute ...................................................................7

General Key Use ...................................................................8

Local Conferencing ................................................................8

Splitting a Conference ...........................................................8

Transferring a Call .................................................................9

Call Timer ...............................................................................9

Ending a Call .........................................................................9

Redial ...................................................................................10

Call Forwarding ....................................................................10

Volume Adjustment ..............................................................10

Do Not Disturb ..................................................................... 11

Time and Date ..................................................................... 11

Headset Memory Mode ....................................................... 11

Headset Hookswitch ............................................................ 11

Display Contrast ..................................................................12

Ring Type .............................................................................12

Call Lists ..............................................................................12

Contact Directory .................................................................13

Speed Dial ...........................................................................15

Multiple Lines .......................................................................15

Multiple Keys Per Line .........................................................16

Multiple Call Appearances ...................................................16

Shared Lines ........................................................................16

Voice Mail ............................................................................17

Distinctive Ringing / Call Treatment .....................................17

Phone Reboot ......................................................................18

Optional Features ..................................... 18

Text Messaging ....................................................................18

Presence / Status / Buddy Lists ...........................................19

Troubleshooting ........................................ 21

Safety and Compliance ............................... 23

Part 15 Rules .......................................................................23

Class B Digital Device or Peripheral ....................................23

Modications ........................................................................23

Installation Instructions ........................................................23

Plug Acts as Disconnect Device ..........................................23

Industry Canada (IC) ...........................................................24

CE and VCCI Mark ..............................................................24

Polycom Limited Warranty

and Limitation Liability .............................. 24

Exclusions ................................................ 25

Warranty Exclusive .................................... 25

Service Agreements ................................... 25

Limitations of Liability ............................... 25

Disclaimer ................................................ 26

Governing Law ......................................... 26

Copyright Notice ....................................... 26

1

Thank you for choosing the SoundPoint

®

IP 301 SIP. This unit provides business
telephony features and functions such as
Multiple Call Appearances, Call Hold,
Transfer, and Conference over an IP
network. In this User Guide you will find
everything you need to quickly use your
new phone. Be sure to verify with your

system administrator that your network
is prepared for configuring your Sound­Point® IP 301 SIP phone. As well, be
sure to read the Parts List and the Safety
Notices section in this guide before you
set up and use the SoundPoint® IP 301 SIP
phone.

Introduction

Parts List

The following items are included in your
SoundPoint® IP 301 SIP package. Check
this list before installation to ensure that

you have received each item. If you are
missing any items, please contact your
system administrator.

Polycom SoundPoint® IP 301 SIP

Handset & Handset Cord

Network / Power Cable

Power Adapter

(specification varies according
to country)

Phone Base

Quick Start Guide

1 3

54 6

87 9

0

*

ABC2DEF

MNOJKLGHI

TUV

WXYZ

OPER

PQRS

Hold

Menu

Redial

Do Not Disturb

For SoundPoint® 301, the power adapter is not

included in the PoE bundle. See your system

administrator if you require one.

2

Installing SoundPoint® IP 301 SIP

This section provides basic installation
instructions and information for obtaining
the best performance with the Sound­Point® IP 301 SIP phone. If you require
additional information or assistance with
your new phone, please contact your sys­tem administrator.

The SoundPoint® IP 301 SIP User Guide
includes regulatory compliance informa­tion that your system administrator should
review and can also be found at: www.
polycom.com

Connecting Network and Power Source

AC Power Option

Power over Ethernet (PoE) Option

Cisco™Catalyst™ In-Line
Power Switch

IEEE 802.3af compliant
In-Line Power switch

Connect the supplied Network Cable
between the LAN jack on the phone and
the LAN port on the wall or hub/switch
device port. Connect the DC plug of the
AC wall adapter into the supplied LAN
cable as shown.

Using an Inline Power Cable (optional acces­sory from Polycom), the phone can be alter­nately powered from a Power over Ethernet
(PoE) compliant switch or hub. Inline Power
Cables exist for both IEEE 802.3af and Cisco
pre-standard PoE options. Plug the keyed end
of the Inline Power Cable into the LAN jack
on the phone and the other end to an available
port on the POE switch or hub.

Cisco™ In-Line Power
Cable

(Part No. 2200-11014-002 Rev A)

OR

IEEE 802.3af In-Line
Power Cable

(Part No. 2200-11077-002 Rev A)

3

Connecting the Handset and Optional Headset

Attaching the Base

(Optional)

1. Connect the short straight end
of the phone cord to the handset
and the corresponding longer
straight end of the cord to the
handset jack on the back of the
phone.

2. Connect the headset (optional
accessory) to the headset jack on
the back of the phone.

1. Place all cords in the recessed area
above the modular jacks as shown.

2. Align the two protrusions on the
bracket with their corresponding
holes in the phone and snap them to­gether to lock the base to the phone.

For information on headsets,

please visit www.polycom.com

and choose the Support link.

4

1 3

54 6

87 9

0

*

ABC2DEF

MNOJKLGHI

TUV

WXYZ

OPER

PQRS

Hold

Menu

Redial

Do Not Disturb

1 3

54 6

87 9

0

*

ABC2DEF

MNOJKLGHI

TUV

WXYZ

OPER

PQRS

Hold

Menu

Redial

Do Not Disturb

Line/Speed Dial Keys

Use these keys to activate up to
two lines or one line and a speed
dial that can be assigned to your
phone.

Microphone Mute

Headset

Feature Keys

Access important features using
these keys.

Hold

Hookswitch

Speaker

For ringer and
hands-free audio
output.

Indicator

This will alert you to
incoming calls, new
messages, and other
events.

Character
Display

Shows information
about calls, messages,
soft keys, time, date,
and other relevant
data.

Display Control Keys

Use the arrow keys to scroll
through the displayed information.

Soft Keys

The screen will display
labels for these keys, to
identify their context-sensi­tive functions.

Volume Keys

Use these to adjust the volume of the
handset, headset, speaker, and ringer.

Features

Dial Pad

These 12 keys provide the 10
digits, alphabetic and special
characters available in context
sensitive applications.

5

Feature Key Description

Sel

Sel

Mutes audio transmission locally during calls.

Del

Sel

Sel

Allows you to place and receive calls through an optionally con­nected headset.

Line or Speed Dial keys.

Scrolls through menu options.

Scrolls through menu options.

Del

Sel

Del

Sel

Menu

Access local and server features.

Menu

Do Not Disturb

Cancels ringing and directs incoming calls to your Voice Mail (if
supported).

Del

Sel

1 3

DEF

5

JKL

4

GHI

6

MNO

2

ABC

Del

Sel

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLG HI

6

TUV

WXYZ

PQRS

Directories

Applications

Call Lists

Conference

Transfer

Redial

Dials last connected party from the phone.

Hold

Del

Sel

Hold

Del

Sel

Menu

Places current active call in Hold state.

Soft keys to select from various context-sensitive options.

Hold

Del

Sel

DEF

5

JKL6MNO

8

TUV9WXYZ

0

OPER

#

2

ABC

Hold

Del

Sel

Menu

Messages

Do Not Disturb

ABC21DEF

3

54

MNOJKLGHI

6

TUV87WXYZ

9

OPER

0

Volume keys to adjusts audio and ringer volume.

Dial Pad

General dialing and alphanumeric entry (including special charac­ters).

Key Descriptions

6

Using SoundPoint® IP 301 SIP

Placing a Call

Using the Handset:

1. To obtain dial tone, pick up the handset.

2. Dial the desired number.

Using Listen Mode:

1. With the handset on-hook, press

Del

Sel

Del

Sel

Menu

, and choose Features, fol-

lowed by Listen Mode.

2. Dial the desired number.

Using the Headset:

1. With the optional headset connected,
press a line key,

Del

Sel

Del

Sel

, or NewCall to

obtain dial tone.

2. Dial the desired number.

See also Headset Memory Mode.

During a call, you can alternate

between handset or headset modes

by pressing the

Del

Sel

Del

Sel

key, or picking

up the handset.

You also have the option to dial directly from the dial pad without
first getting dial tone. Simply enter the number then lift the handset
or press the Dial soft key or press the

Del

Sel

Del

Sel

key.

In all cases, the active call will appear on the display showing call
duration and destination.

To obtain the IP address of your phone, press

Del

Sel

Del

Sel

Menu

followed by Status, Platform and Phone. The

IP address is listed together with other network information.

Listen Mode can be used for

listening to a conference call but

not actively participating, or for

checking voice mail.

If “Handsfree mode disabled”

appears on the graphic display

after you press the speakerphone

key, your system administrator

has disabled the speakerphone on

your phone.

7

Answering a Call

Using the Handset:

Pick up the handset.

Using Listen Mode:

Press the Answer soft key or the line key
( ).

Using the Headset:

Pressing

Del

Sel

Del

Sel

will answer the call
through an optionally connected
headset. If headset memory mode is
enabled, pressing the line key ( )
will do the same.

In all cases, the active call will appear
on the display showing call duration and
destination.

Call Hold and Resume

During a call, press

Hold

Del

Sel

Hold

Del

Sel

Menu

Messages

or the Hold soft key.

The call will be placed on hold and this will
be indicated on the display. Press the Resume
soft key to retrieve the call.

Multiple Calls on Hold

Incoming calls may be ignored by pressing
the Reject soft key or

Del

Sel

Del

Sel

Menu

Messages

Do Not Disturb

during ring-

ing. Note that Do Not Disturb stays active

when the call is dropped and will remain

so until toggled off.

If multiple calls are on hold on a single line
key, use the arrow keys to switch between
the calls then press the Resume soft key to
retrieve the desired call. If more than two
calls are on hold on a single key, an indica­tion will appear on the display, for example
“2/3” shows that this is the second call out
of three calls.

If calls are on hold on more than one line
key, the details of the calls on any line key
can be viewed by pressing that line key and
holding it down for a few seconds. If a line
key is pressed briefly, the first call on hold
on that line key will be retrieved.

Microphone Mute

During a call, press

Sel

Sel

. The LED on the
phone lights up and a flashing microphone
on the display indicates that the other party
(parties) cannot hear you.

Microphone Mute applies to handset and
headset modes. You can still hear all other
parties while Mute is enabled.

To turn off Microphone Mute, press

Sel

Sel

again.

When your SoundPoint IP 500/501 phone

is configured for silent ring, press the ring­ing Line key or the Answer soft key and you

will answer the call. If your handset is off

hook, the call is routed to the handset. If

your handset is on hook, the call is routed

to the speaker.

If “Handsfree mode disabled” appears

on the graphic display after you press the

speakerphone key, your system adminis-

trator has disabled the speakerphone on

your phone.