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SoundPoint IP 200W
Provisioning And Configuration Manual
64 pgs788.58 Kb0
User Manual
63 pgs4.17 Mb0

Polycom SoundPoint IP 200W User Manual

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Page 1
User Guide
USER GUIDE
August, 2007
Page 2
Contents
Connecting the Gateway .......................................................2
Connecting Gateway Power ..................................................2
Installing and Charging the Batteries .....................................3
Registering Handsets with the Gateway ................................4
SoundPoint IP 200W Features ..............................................5
Gateway Features .................................................................6
Idle Mode ...............................................................................7
Using the Dial Pad .................................................................7
Conguring the SoundPoint IP 200W ...................................9
Changing the PIN Code .......................................................10
Conguring On-screen Information Services .......................10
Basic Settings ........................................... 11
Specifying Handset Language ............................................. 11
Specifying a Country Selection ............................................ 11
Selecting Call Groups ..........................................................12
Updating the Firmware ........................................................12
Time Zone Settings ..............................................................12
Emergency Line Settings .....................................................13
Task Menus ..........................................................................14
Using the SoundPoint IP 200W ................... 15
Placing a Call ......................................................................15
Ending a Call .......................................................................15
Using the Contact Directory .................................................16
Using the Call Log ...............................................................16
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Using Redial ........................................................................16
Using Speed Dial .................................................................16
Placing an Emergency Call ..................................................17
Answering a Call ..................................................................17
Using Call Display ................................................................18
Using Call Hold/Call Waiting ................................................18
Using Call Forwarding .........................................................18
Using Call Transfer ..............................................................19
3-Way Conference Call ........................................................19
Muting a Call ........................................................................19
Adjusting Handset Volume ...................................................19
Using the Speakerphone .....................................................19
Placing Calls Over an Analog Telephone Line 20
Specifying a Primary Line for Outbound Calls .....................20
Placing Calls When the Primary Line is an Analog Line ......21
Placing Analog Calls When the Primary Line is an IP Line .. 21
Using the Task Menus ................................ 23
Intercom Menu .....................................................................23
Settings Menu ......................................................................26
Call Log Menu ......................................................................41
Info Services Menu ..............................................................42
Contacts Menu .....................................................................43
Call Services Menu ..............................................................48
Messages Menu ..................................................................49
Troubleshooting ........................................ 50
Important Safety Instructions ...................... 53
Specifications and Warranty Information ...... 54
FCC Compliance .................................................................54
Exhibit J - Customer Information .........................................56
CE Mark R and TTE Directive .............................................58
Safety Notices ......................................................................59
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Polycom SoundPoint IP 200W Handset
Charging Cradle
Power Adapter (for Gateway)
Power Adapter (for Charging Cradle)
Ethernet Cable
Telephone Cable
Gateway (with LAN and Telephone Line Interface)
Quick Start Guide
Rechargeable AA Batteries
Thank you for choosing the SoundPoint IP 200W, an easy to use Voice over IP telephone with wide roaming range (compared to single access point WiFi) and long battery life.
The SoundPoint IP 200W is a DECT (Digital Enhanced Cordless Telephone) with everything you need to place high­quality, wireless calls over an IP network with the touch of a few buttons.
Be sure to verify with your system ad­ministrator that your network is prepared
for conguring your SoundPoint IP 200W
phone.
As well, be sure to read the Parts List and the Safety Notices section in this guide before you set up and use the SoundPoint IP 200W phone.
Introduction
Parts List
The following items are included in your SoundPoint IP 200W package. Check this list before installation to ensure that you have received each item. If you are miss­ing any items, please contact your system administrator.
Belt Clip Attachment
Belt Clip
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SoundPoint IP 200W Installation
Connecting the Gateway
Connecting Gateway Power
This section provides basic installa­tion instructions and information for obtaining the best performance with the SoundPoint IP 200W phone.
In order to take full advantage of the fea­tures of the SoundPoint IP 200W, you need to have the following in place:
• IP Network connection
• Internet Telephony Service Provider subscription (to place IP calls).
• Analog telephone subscription to place ordinary phone calls (optional).
Reset
DC 9-20V
LAN Line
First, connect the network cable to the LAN port on the gateway. Next, plug the network cable into your data network port (as shown on right).
Optional: To prepare the gateway for analog telephony, connect the telephone cable to the Line port on the gateway and then to a telephone wall outlet (as shown on right).
Connect the gateway power adapter to the “DC 9-20V” input jack (on the gateway), and then connect the adapter to an active power outlet (as shown on right).
Reset
DC 9-20V LAN
WAN Phone Line
Telephone Line (Optional)
LAN Port
Line Port
Power Outlet
Gateway power Adapter
DC 9-20V Input Jack
Data Network Port
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2. Insert the rechargeable AA batteries into the handset, then slide the battery cover shut.
1.
Push in and down on the back of the handset to release the battery cover.
Installing the Batteries
Charging the Batteries
1. Connect the charging cradle adapter to the DC jack on the back of the charging cradle, then plug the adapter into an active power outlet.
Use only approved Nickel Metal Hydride (Ni-MH) rechargeable batteries. Never use any other batteries or conventional alkaline batteries. Two standard AA size Ni-MH rechargeable batteries of 1700 mAh 1.2V are included with this phone. Replacement batteries are available from Polycom. For more information, contact your reseller. POLYCOM IS NOT LIABLE FOR ANY DAMAGES CAUSED BY THE USE OF INCORRECT BATTERIES. CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
2.
To charge the batteries, place the handset in the charging cradle. Batteries must be fully charged before first use. Charging of batteries may take up to 10 hours.
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Registering Handsets with the Gateway
The gateway may either be placed on a tabletop or mounted on the wall. If longer cables are required, you may use ordinary cable extensions. The handset has an indoor signal range of up to 50 meters (150 feet) from the gateway, and you must place your handset charger within the signal range. Concrete and metal objects might affect the signal range.
Reset
DC 9-20V
LAN Line
Reset Button
To register a handset with the gateway, press the reset button on the back of the gateway and then place the handset in the charging cradle.
You may register up to eight hand­sets with the same gateway, and you may have up to eight different VoIP accounts provided they belong to the same Internet Telephony Service Provider.
For more information on registering additional handsets, see Intercom
Menu on page 23 of this User Guide.
After registration of the rst handset, there is a ve-minute period during which you can register any additional handsets. If the ve-minute period has expired,
press the Reset button to start a new registration period.
Only use the power supplies included with the product. Using an unauthorized power supply will invalidate the product guarantee and may damage the telephone.
If you have difculty resistering a handset to the gateway, please see To reset the phone on page 24 of this User Guide.
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SoundPoint IP 200W Features
Message Indicator
Call Key
Navigation Keys
Dial pad
Color Display
OK Key
Soft Keys
End Call key
Microphone
Speakerphone Headset jack
Connector (2.5mm)
Volume Up/Down Keys
Speakerphone Key
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SoundPoint IP 200W LED Indicators
SoundPoint IP 200W Gateway Indicator LED’s are visible only when active.
Feature Key Description
Call key - Used for placing calls.
End Call key - Used for ending calls; also allows you to exit a
menu, or turn the handset on or off.
OK key - Allows you to select a menu item, or save changes to your settings.
Navigation key - Scrolls up through menu options.
Navigation key - Scrolls down through menu options.
Navigation key - Scrolls left through menu options.
Navigation key - Scrolls right through menu options.
Soft keys - Allow you to select from various context-sensitive options.
Volume keys - Allow you adjust audio and ringer volume.
Speakerphone key - Allows you to use the speakerphone.
Dial Pad
General dialing and alphanumeric entry (including special characters).
Key Descriptions
Power Indicator
I-Net
(IP Address Obtained)
Call
(Call in Progress)
VoIP
(Registered to VoIP Server)
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Using the Dial Pad
When using the dial pad to dial a number, you may use numeric characters only.
When using the dial pad to enter other in­formation (such as adding a new contact), you may use alphanumeric characters or symbols. Two soft keys will be dis­played: Erase and Options.
Getting Started
The Erase soft key enables you to erase existing text or text that you have just entered.
The Options soft key provides you with the following two options: Input mode and
Insert symbol.
Before you begin using the SoundPoint IP 200W, it is a good idea to familiarize yourself with the different features
available to you, as well as the tools you
will need to properly set up and congure
your phone.
When the handset is powered on, the display screen defaults to Idle mode.
For a description of the information displayed while in Idle mode, see below.
Handset Name
Time and Date
Battery Indicator
Idle Mode
Call Log Soft Key
Options Soft Key
Allows you direct access
to the Call log.
For more information on conguring time
and date, see Time and Date Settings on page 36 of this User guide.
For more information on handset names, see Naming Handsets on page 25.
For more information on the Call log, see Call Log Menu on page 41.
Provides you with call options. (See “Using the SoundPoint IP 200W” on page 15 for more information.)
Indicates power remain­ing in handset battery.
Connection Status
Indicator
Out of gateway range
Offline
Ready
System Status
To view system status, press the volume up key on your handset when the screen is in Idle mode.
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The dial pad can be locked, to prevent inadvertent use.
To lock the dial pad:
• In Idle mode, press , and then press the Lock soft key.
The dial pad unlocks automatically when you answer an incoming call or if you place an emergency call.
For more information on emergency calls, see Placing an Emergency Call on page 17 of this User Guide.
Inserting a Symbol
1. When using the dial pad to enter information, press the Options soft key, choose Insert symbol, and then press the OK key.
2. Use the navigation keys to choose a symbol, and then press the OK key
You may toggle between the different options while you are inputting text.
To toggle between input options:
• Press once to change the case,
To change the input mode:
1. When using the dial pad to enter information, press the Options soft key, choose Input mode, and then press the OK key.
2. Choose an input mode, and then press the OK key. You may choose among the following options:
To unlock the dial pad:
• Press , and then press the Unlock soft key.
Locking and Unlocking the Dial pad
OR
• Press twice to enter num­bers.
Changing Input Mode
The upper right corner of the display shows which text input mode option is currently selected (see right).
Text Input Mode
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SoundPoint IP 200W Setup
Conguring the SoundPoint IP 200W
You can congure your SoundPoint IP
200W using the handset. You will need the account information that you received
from your Internet Telephony Service
Provider to complete the conguration of
your SoundPoint IP 200W.
To congure the SoundPoint IP 200W us­ing the handset:
1. In Idle mode, press the OK key, choose Settings, and then press the OK key.
2. Choose VoIP settings, and then press the OK key.
3. When prompted for a PIN code, enter the default PIN code 456, and then press the OK key.
To specify the Domain and the SIP
proxy:
1. Choose Server, press the OK key, and then choose Domain.
2. Press the OK key, and then enter the domain name. Press the OK key.
If you have more than one VoIP account, you then need to specify account settings for each account.
To specify account settings for each VoIP
account:
1. Choose Accounts, press the OK key, select an account, and then press the OK key.
2. Based on the account information you received from your Internet Telephony Service Provider, scroll to each of the following parameters, press the OK key, and then key in the relevant information:
• Display name (optional): Your caller ID
• Nickname: Name of the account used in Call Groups and VoIP line settings
• SIP User name: Usually, the phone number you received from your service provider
• Authentication Name: Usually, the same as User name
• Password: The default password given by your service provider
3. Choose SIP proxy, press the OK key, and then key in domain name or IP address of the SIP proxy, if it is dif­ferent from the Domain.
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3. After each entry, press the OK key, and then the Yes soft key when prompted to save changes.
4. Press the Reset button on the rear of the gateway when you have en­tered all the necessary information.
Change the PIN code after your rst login
to prevent unauthorized access to your VoIP settings.
To change the PIN code:
1. In Idle mode, press the OK key, choose Settings, and then press the OK key.
2. Choose VoIP settings, and then press the OK key.
3. When prompted for a PIN code, enter the default PIN code 456, and then press the OK key.
Changing the PIN Code
4. Choose Change PIN code and then press the OK key.
5. Enter a new three- or four-digit PIN code, and then press the OK key.
6. Press the Yes soft key when prompted to save the PIN code.
The handset PIN code and the
online conguration password are
independent of each other. Changing the handset PIN code will not affect
the online conguration password.
On-screen information services provide in­stant access on your SoundPoint IP 200W to Internet information such as news and weather reports.
To take full advantage of the on-screen information services features, you need to
congure the settings of your on-screen
information services online. For more information, refer to SoundPoint
IP 200W - Information Services Developer’s Guide, available at
www.polycom.com
Once you have congured the on-screen
information services, you may activate the on-screen information services features in the Info Services menu on the handset.
For more information, see Info Services
Menu on page 42 of this User Guide.
Conguring On-screen Information Services
Information Services are not available with the default setting.
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Before you start using your phone, it is strongly recommended that you specify handset language, country selection, time zone, and routing of emergency dials to ensure that your SoundPoint IP 200W functions properly.
The handset language setting determines which language is displayed on the handset.
To specify handset language:
1. In the main menu, choose Settings, and then press the OK key.
2. Choose System settings, press the OK key, and enter the password. (The default password is 456.)
3. Choose Language, and then press the OK key.
4. Scroll up or down to the desired language, and then press the OK key.
Specifying Handset Language
Setting the country selection ensures that you may place and receive analog tele­phone calls and receive caller ID infor­mation on your SoundPoint IP 200W (if supported by your telephony provider).
Specifying a Country Selection
Country selection settings for the SoundPoint IP 200W are not available in North America.
Basic Settings
The available languages are: English, French, Danish, Portuguese, Italian, Spanish, German, Dutch, and Finnish.
To specify country:
1. In the main menu, choose Settings, and then press the OK key.
2. Choose System settings, press the
OK key, and then choose Country selection. Press the OK key.
3. Select your country, and then press the OK key.
Handset language and Country settings are independent of each other. When using your SoundPoint IP 200W in another country, it is recommended that you change your country settings only if you need to place analog telephone calls.
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If you have more than one handset, you must specify from which account or accounts you want each handset to receive calls. To do this you use Call Groups.
1. In the main menu, choose Settings, and then press the OK key.
2. Choose Telephony settings, press the OK key, and then choose Call Groups. Enter the PIN code and press the OK key. Nicknames for the land­line and VoIP accounts are listed.
3. Check the account(s) for which you want the current handset to receive calls, and then press the OK key.
Selecting Call Groups
When new software is available the dis­play reads, “New rmware available”.
To update the rmware, see Firmware
Updates on page 39 of this User Guide.
Updating the Firmware
Date and time are automatically synchronized with a time server on the Internet. Setting the time zone ensures that the time displayed in the Idle mode screen is accurate.
To change the time zone:
1. In the main menu, choose Settings, and then press the OK key.
2. Choose System settings, press the OK key, and then and then enter the PIN code. Choose Time and date. Press the OK key.
3. Choose timezone, press the OK key, and then select your time zone. Press the OK key.
Time Zone Settings
Time zones are listed in Greenwich Mean Time (GMT) format. For a partial list of list of GMT time zones and locations, see next page.
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The default setting of emergency calls is VoIP (IP call). However, it is recommended that you verify the way in which emergency calls are routed on your SoundPoint IP 200W.
For more information on emergency calls, see Placing an Emergency
Call on page 17 of this User Guide.
To change emergency line settings:
1. In the main menu, choose Settings, and then press the OK key.
2. Choose Telephony settings, press the OK key, and then choose Emergency line. Press the OK key.
3. Choose a VoIP account or Landline.
4. To save the changes, press the Reset button on the back of the gateway, or reset the gateway from the System Settings menu.
Emergency Line Settings
You must verify that your Internet Telephony Service Provider provides a service whereby you can place calls to your local emergency call center with your caller ID displayed. If not, you will need an analog telephone line to place emergency calls. For more information on analog lines, see Placing Calls Over an
Analog Telephone Line on page 20 of this User Guide.
Time Zone Location
GMT-8
Los Angeles; Vancouver
GMT-6
Mexico City
GMT-5
New York; Ottawa; Toronto; Washington, DC
GMT-3
Rio de Janeiro
GMT
London
GMT+1
Paris; Stockholm; Vienna
GMT+2
Cairo
GMT+3
Moscow
GMT+5.5
New Delhi
GMT+8
Beijing
GMT+9
Tokyo
GMT+10
Sydney
You should also verify that the time format and the daylight saving settings are correct.
For more information, see System
Settings on page 36 of this User Guide.
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Accessing the Main Menu
These menus are represented by seven icons which appear in the main menu.
To access the main menu:
• In Idle mode, press the OK key.
Once you have entered the main menu, seven menu icons will be displayed:
Menu Icon Description
Intercom menu - Allows you to connect to other handsets linked to the gateway
Settings menu - Allows you to congure settings for your Sound­Point IP 200W
Call log menu - Allows you to view all placed, missed, and received calls
Info Services menu - (Not available with the default setting)
Allows you to view weather, trafc and other information via the
Internet
Contacts menu - Stores all of your frequently-called contacts.
Call Services menu - (Not available with the default setting)
Allows you to congure your phone’s features (dependent upon
your Internet Telephony Service Provider or IP PBX manufacturer).
Messages menu - (Not available with the default setting) Allows you to listen to new and saved messages
There are seven different task menus available. These menus allow you to con-
gure your phone, change your settings,
or perform other tasks.
For more information, see Using the
SoundPoint IP 200W on page 15 of
this User Guide.
Task Menus
Accessing Individual Menus
• You may use the navigation keys to scroll between the seven different menu icons.
For more information on task menus, see Using the Task Menus (starting on page of 23 this User Guide).
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Using the SoundPoint IP 200W
Placing a Call
When you are placing or receiving calls, an icon will be displayed which indicates the status of your call:
Placing an IP call
• In Idle mode, dial the desired
number, and then press .
Ending a Call
• Press , or place the handset in the charger.
Your SoundPoint IP 200W telephone can also be used for placing calls over an analog telephone line. For more details, see Placing Calls
Over an Analog Line on page 20 of this User Guide.
Call Status Icon Displayed
Outbound Call
Incoming Call
Current Call
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Using the Contact Directory
Placing a Call Using the Con-
tact Directory
1. In Idle mode, press the OK key, choose Contacts from the main menu, and then press the OK key.
2. Scroll up or down to the desired contact and then press .
Using the Call Log
Placing a Call Using the Call
Log
1. In Idle mode, press Call log, or choose Call log from the main menu, and then press the OK key.
2. Scroll up or down to the desired number, and then press .
Using Redial
Placing a Call Using Redial
1. In Idle mode, press the Options soft key, choose Redial, and then press the OK key.
2. To dial the number, press .
Using Speed Dial
You can place up to nine contacts on speed dial. For more information, see
Using Speed Dial on page 45 of this
User Guide.
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Placing an Emergency Call
• Enter the emergency number for your area, and then press .
When Placing an emergency call, always press regardless of whether your emergency calls are routed through an IP network or an analog telephone line. For more information, see Emergency Line Settings on page 13 of this User guide.
Emergency calls cannot be placed under the following circumstances:
• Firmware update is in progress
• Handset batteries are drained
• Power failure
• Handset is out of range of the gateway
Placing a Call Using Speed Dial
1. On the dial pad, press the speed dial number associated with the desired contact.
For example, if the desired
contact is number four on the speed dial list, press .
2. Press .
• Pick up the handset, and then press .
The SoundPoint IP 200W can be congured
so that a call is answered when the handset is lifted from the charger, or when any key is pressed. For more details, see Auto Answer and Any Key Answer on page 31 of this User Guide.
Answering a Call
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Placing a Call on Hold
• During a call, press the Hold soft key.
Retrieving a Call from Hold
• To resume the call, press the Retrieve soft key.
Using Call Hold/Call Waiting
Call waiting alerts you to an incoming call while you are on another call.
Using Call Display
When you receive an incoming call, the SoundPoint IP 200W displays the
caller’s name and telephone number
(Caller ID).
If the caller is in your contact directory, the SoundPoint IP 200W will display
the caller’s information as it appears
in the contact directory, rather than the
caller’s default Caller ID information.
For incoming analog calls, your telephony provider may require that you subscribe to a Caller ID service. Contact your telephony provider for more details.
If the caller has blocked outbound Caller ID display, no contact information will be displayed.
Answering an Incoming Internal Call
1. Press . The current call is auto­matically put on hold.
2. Press the Options soft key, and then choose Swap calls to answer the incom­ing call.
3. Press to end the call.
For more information on internal calls, see
Placing Internal Calls on page 25 of this
User Guide.
Using Call Forwarding
You use call forwarding to specify a number to which your calls are forwarded, when you are not able to answer your calls. To be able to use call forwarding, you will must
congure your call forwarding settings. For
more information on call forwarding, see
Call Forwarding on page 29 of this User
Guide.
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Muting a Call
• Press the Mute soft key. To turn the microphone on again, press the Mute off soft key.
Adjusting Handset Volume
• During a call press the Volume Up or Volume Down buttons on the side of
the phone to adjust the volume. The volume setting is automatically saved when you end the call.
Using the Speakerphone
• During a call, press the Speakerphone button on the side of the phone. To deactivate the speakerphone, press the Speakerphone button again.
For optimal sound quality, place the handset in a horizontal position, rather than a vertical position.
Call transfer is for IP calls only. Contact your Internet Telephony
Service Provider to nd out if this
service is supported.
Transferring a Call
1. During a call, press the Hold soft key, followed by the Options soft key. Choose Transfer call.
2. Press the Options soft key, choose Contacts, and then press the OK key.
3. Choose the contact to which you want to transfer the call, and then press the OK key.
OR
1. During a call, press the Options soft key, and then choose Transfer call.
2. Enter the number to which you want to transfer the call, and then press the OK key
Using Call Transfer
3-Way Conference Call
• In a call, press the Hold soft key. Then make a second call, press Options and then select Conference.
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Placing Calls Over an Analog Telephone Line
You may use your SoundPoint IP 200W to place analog calls, provided that the gateway is connected to a functioning analog line. Connection to an analog tele­phone line is optional, and is not required for your SoundPoint IP 200W to function properly.
If your SoundPoint IP 200W is connected to an analog line, you may choose between placing calls over an IP network or your analog line (as shown below).
ANALOG
TELEPHONE
IP NETWORK
CONNECTION
( REQUIRED)
SOUNDPOINT IP 200W
GATEWAY
ANALOG TELEPHONE LINE
(OPTIONAL)
LAN
R
eset
DC 9-2
0V
LAN
L
ine
VoIP
INTERNET
PSTN/ POTS
TELEPHONE
Specifying a Primary Line
for Outbound Calls
When connected to an analog line, you can specify a primary telephone line, which is used for outbound calls when you press
.
To specify the primary line:
1. In the main menu, choose Settings, and then press the OK key.
2. Choose Telephony settings, press the OK key, and then choose Primary line. Press the OK key.
3. Select either Landline or VoIP line, and then press the OK key.
If your Internet Telephony Service Provider does not provide a service whereby you can place calls to your local emergency call center with your caller ID displayed, you will need an analog telephone line to place emergency calls.
For more information, see Emergency Line Settings on page 13 of this User Guide.
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Placing an IP Call
• In Idle mode, dial the desired num-
ber and then press the Options soft key, choose Call on VoIP, and then press the OK key.
Call Status Icon Displayed
Outbound Analog Call
Incoming Analog Call
Current Analog Call
When you are placing or receiving calls over an analog line, an icon will be displayed which indicates the status of your call:
Placing Calls when Primary
Line is Specied as Analog
When an analog line is specied as the
primary line, the procedure for placing analog calls will (in most cases) be identical to the procedure listed in Using
the SoundPoint IP 200W, starting on
page 16 of this User Guide.
However, if you wish to place an IP call when your primary line is an analog line, use the following procedure:
Placing Analog Calls when
Primary Line is Specied as IP
When an IP line is specied as the primary
line, you will need to use the Options soft key and menu items to place analog calls.
Placing an Analog Call
• In Idle mode, dial the desired num­ber, press the Options soft key, and then choose Call on landline. Press the OK key.
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Placing an Analog Call Using the
Contact Directory
1. In Idle mode, press the OK key, choose Call log from the main menu, and then press the OK key.
2. Scroll up or down to the desired number, and then press the Options soft key.
3. Choose Call on landline, and then press the OK key.
Placing an Analog Call Using the
Call Log
1. In Idle mode, press Call log, or choose Call log from the main menu, and then press the OK key.
2. Scroll up or down to the desired number, and then press the Options soft key, and then choose Edit for Call. Press the OK key.
Placing an Analog Call Using
Redial
1. In Idle mode, press the Options soft key, choose Redial, and then press the OK key.
The most recently dialed number is displayed.
2. Press the Options soft key, choose Call on landline, and press the OK key.
Placing an Analog Call Using
Speed Dial
1. On the dial pad, enter the speed dial number associated with the desired contact.
For example, if the desired contact
is number four on the speed dial list, press .
2. Press the Options soft key, choose Call on landline, and then press the OK key.
3. Choose Call on landline, and then press the OK key.
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The Intercom Menu allows you to view and manage all handsets which are registered with your SoundPoint IP 200W gateway.
You may register up to eight handsets with the same gateway, and you may have up to eight different VoIP accounts, provided they are from the same Internet Telephony Service Provider.
Registering Additional Handsets with the Gateway
If you have more than one handset, you may place intercom calls, and transfer calls to other handsets. You may answer incoming calls on any of the registered handsets.
However, you may only have four active calls at a time: three IP calls and one analog call.
If you use Call Groups, you should only include up to six handsets in a Call Group, because only six handsets at a time can re­ceive incoming calls. (For more informa­tion on Call Groups, see Selecting Call
Groups on page 12 of this User Guide.)
Using the Task Menus
Intercom Menu
To register a handset with the gateway:
1. Press the Reset button on the rear of the gateway to enable registration mode.
OR
1. Press the Reset button on the rear of the gateway to enable registration mode.
2. In the main menu, choose Settings, and then press the OK key.
3. Choose System settings, press the OK key, and then choose Handset settings. Press the OK key.
2. Place the handset in the charger. The left status indicator in the up­per left corner of the display will turn yellow, indicating that you have successfully registered the handset.
4. Choose Register handset, press the OK key, and then press the Yes soft key when prompted to register handset.
If you have difculty resistering a
handset to the gateway, please see To reset the phone on the next page of this User Guide.
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Deregistering Handsets with the Gateway
If the handset you want to register is already registered with another gate­way, you need to deregister the handset from its current gateway before you may register it with a new gateway.
To deregister a handset with the gateway:
1. In the main menu, choose Set­tings, and then press the OK key.
2. Choose System settings, press the
OK key, enter the PIN code, and then choose Handset settings. Press the OK key.
3. Choose Deregister handset, press the OK key, and then press the Yes soft key when prompted to deregister the handset.
Viewing All Handsets Regis­tered with the Gateway
1. In the main menu, choose Set­tings, and then press the OK key.
2. Choose System settings, press the
OK key, enter the PIN code, and then choose Handset settings. Press the OK key.
3. Choose Handsets, and a list of all handsets is displayed.
To reset the phone:
1. From the idle screen, press the OK key, and then select the Settings menu.
2. Enter 4-2-6-8-5 on the keypad. A service menu appears.
4. Select Handset.
You may be unable to register a handset with the gateway if the gateway
is congured to accept only certain handset ID’s (IPEI). For additional
information on handset restrictions, refer to the Provisioning and
Conguration Guide for the SoundPoint IP 200W.
5. Select Default EEPROM. The phone will reboot and clear its EEPROM.
6. Register the handset by placing it in the charging cradle.
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Naming Handsets
Each handset registered with the gateway is given a default name based on the order in which it was registered. (For example, the handset which is registered with the gateway
rst is named “Handset 1”.) When the
phone is in Idle mode, the name of the handset is displayed.
The default name of each handset can be changed to a unique name. A unique name makes each handset easily
identiable when making internal calls.
To give your handset a unique
name:
1. In the main menu, choose Set­tings, and then press the OK key.
2. Choose System settings, press the OK key, enter the PIN code, and then choose Handset set- tings. Press the OK key.
3. Choose Handset name, enter a name for the handset, and then press the OK key.
4. Press the Yes soft key when prompted to save.
Placing Internal Calls
You may transfer calls and place inter­nal calls to other handsets registered to the same gateway.
To call another handset:
1. In the main menu, choose Inter­com, press the OK key, and then choose the handset you want to call. Press the OK key.
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To call all handsets:
1. In the main menu, choose Set­tings, and then press the OK key.
2. Choose Intercom, press the OK key, and then choose All hand- sets. Press the OK key. The call
is received by the rst handset to
answer the call.
To transfer a call to another handset:
1. During a call, press the Options soft key, choose Hold call, and then press the OK key.
2. Press the Options soft key, choose Intercom, and then press the OK key.
3. Choose the handset to which you want to transfer the call, and then press the OK key.
4. Press either after the other handset answers the call or before the other handset answers the call.
In the Settings menu, you may congure
your Audio, Telephony, VoIP, Informa­tion push, Internet, and System settings.
Audio Settings
You may specify a ringer melody for each type of call that you receive, so that you may easily distinguish between incoming Internet, analog, and internal calls.
To change Ringer Melody:
1. In the main menu, choose Settings, and then press the OK key.
2. Choose Audio settings, press the
OK key, and then choose Ringer Melody. Press the OK key.
Settings Menu
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3. Choose the type of call for which you want to specify a ringer melody, and then press the OK key.
4. Select a ringer melody by using the navigation keys to scroll up and down through the list.
(You can preview a Ringer
melody by pressing the Play soft key. To stop, press the Stop soft key.)
Press the OK key, and then press
.
To change Ringer Volume:
1. In the main menu, choose Settings, and then press the OK key.
2. Choose Audio settings, press the
OK key, and then choose Ringer volume. Press the OK key.
3. Use the navigation keys to adjust the volume, and then press the OK key. You may specify a tone to alert you to messages.
To change the Message tone:
1. In the main menu, choose Settings, and then press the OK key.
2. Choose Audio settings, press the
OK key, and then choose Message tone. Press the OK key.
3. Choose a tone from the list, and then press the OK key. Select Silent if you do not want a message tone.
To preview a message tone:
• Press the Play soft key, and use the arrow keys to scroll through all the melodies. To stop, press the Stop soft key.
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You may specify a sound that you will hear when you press a key on the handset.
To change dial pad sound:
1. In the main menu, choose Settings, and then press the OK key.
2. Choose Audio settings, and then choose Keypad sound.
3. Choose a sound from the list and then press the OK key. Choose disabled if you do not want a dial pad sound.
The SoundPoint IP 200W utilizes advisory tones alert you to the following events:
Advisory Tone Description
Battery alert
Batteries need to be recharged or replaced.
Ring tone
The Handset is out of range of the gateway.
Conrmation
Using the dial pad, you have saved or deleted an entry, or made a selection.
By default all advisory tones are activated.
To turn advisory tones on or off:
1. In the main menu, choose Settings and then press the OK key.
2. Choose Audio Settings, and then press the OK key.
3. Advisory tones, press the OK key, and then select the type of tone you want to disable or enable by pressing the OK key. Press .
You may activate silent mode to disable
all ringer melodies and conrmation
sounds.
To activate Silent Mode:
1. In the main menu, choose Settings, and then press the OK key.
2. Choose Silence, press the OK key, and then choose Silent on. Press the OK key.
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Call Forwarding
You use call forwarding to specify a number to which your calls are forwarded, when you are not able to answer your calls. To be able to use
call forwarding, you will must congure
your call forwarding settings. Contact you Internet Telephony Service Provider for more information.
To enable call forwarding:
1. In the main menu, choose Settings, and then press the OK key.
2. Choose Telephony settings, choose Call forward, and then press the
OK key.
The following call forward options are now displayed:
• On Busy - Forwards the call to a dedicated number when you are talking on the phone.
• On No Answer - Forwards the call to a dedicated number when you do not answer the phone.
• Unconditionally - Forwards all incoming calls to a dedicated number.
3. Choose an option, and then choose
Activate.
4. Type the number to which you want to forward your calls, or press the Options soft key, choose Contacts, and then choose a contact. Press the OK key. To
disable call forwarding:
1. In the main menu, choose Settings, and then press the OK key.
2. Choose Telephony settings, choose Call forward, and then press the OK key.
3. Choose the call forward option you want to deactivate, and then press the OK key.
4. Choose Deactivate, and then press the OK key.
Telephony Settings
If your Internet Telephony Service Provider does not support call forwarding, call forwarding options are disabled.
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Voicemail
To specify a telephone number for
voicemail access:
1. In the main menu, choose Settings, and then press the OK key.
2. Choose Telephony settings, choose Voicemail, and then press the OK key.
3. Choose Landline, enter the number, and then press the OK key.
4. Press the Yes soft key to save.
You may specify a VoIP voicemail number for each VoIP account selected in Call Groups. For more information on Call Groups, see Selecting Call
Groups on page 12 of this User Guide.
To specify a VoIP voicemail number:
1. In the main menu, choose Settings, and then press the OK key.
2. Choose Telephony settings, choose Voicemail, and then press the OK key.
3. Choose an account, and then choose Voicemail.
4. Enter the voicemail number, press the OK key, and then the Yes soft key to save.
5. Choose Subscription, and then enter the SIP address of the subscription service. (Contact your Internet Telephony Service Provider for more information about this feature.)
6. Press the OK key, and then the Yes soft key when prompted to save.
Voicemail needs to be supported and activated by either the call server or the service provider.
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Auto Answer
Auto answer allows you to answer incoming calls automatically when you pick up the handset from the charger.
To enable auto answer:
1. In the main menu, choose Settings, and then press the OK key.
2. Choose Telephony settings, press the OK key, and then choose Answer mode. Press the OK key.
3. Auto answer, press the OK key, and then select Enabled. Press
.
“Any Key” Answer
“Any key” answer allows you to answer incoming calls by pressing any key on the dial pad.
To enable “any key” answer:
1. In the main menu, choose Settings and then press the OK key
2. Choose Telephony settings, press the OK key, and then choose Answer mode. Press the OK key.
3. Choose Any key answer, press the OK key, and then select Enabled. Press .Setting Dial Mode for
Analog Calls
If your primary telephone line is an analog telephone line, you may choose either Pulse or Tone dialing.
To set Landline dial mode:
1. In the main menu, choose Settings, and then press the OK key.
2. Choose Telephony settings, press the OK key, and then choose Landline dial mode. Press the OK key.
3. Select either Pulse or Tone, press the OK key, and then press the Yes soft key when prompted to save.
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Specifying VoIP Line
The VoIP line setting determines which VoIP account is used for outbound VoIP calls.
To specify a VoIP for outbound calls:
1. In the main menu, choose Settings, and then press the OK key.
2. Choose Telephony settings, press the OK key, and then choose VoIP line. Press the OK key.
3. Select the VoIP account you want to use for outbound VoIP calls. All nicknames for the VoIP accounts you subscribe to are listed. If you only have one account, only one nickname is listed.
VoIP Settings
VoIP settings are used to congure your
SoundPoint IP 200W. Typically, you will
congure your VoIP settings by using the
handset.
To access the VoIP settings:
1. In the main menu, choose Settings, and then press the OK key.
2. Choose VoIP settings, press the OK key, and then enter your PIN code (the default PIN code is 456). Press the OK key.
The following VoIP settings are displayed:
• Domain - Domain name.
• SIP Proxy - Typically, the same as
Domain.
For more information on
conguring your VoIP
settings, see Conguring
the SoundPoint IP
200W on page 9 of this
User Guide.
The handset PIN code is required for access to the VoIP settings menu.
Specifying an Emergency Line
• See Emergency Line Settings on page 13 of this User Guide.
Specifying Primary Telephone Line
• See Specifying a Primary
Line for Outbound Calls on
page 20 of this User Guide.
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Accounts Setting Description
Display name
Your caller ID display name.
Nickname
Name of the account.
SIP User name
Usually, the phone number you received from your Internet Telephony Service Provider.
Authentication
Name
Usually, the same as SIP User name.
SIP Password
Default password given by your Internet Telephony Service Provider.
Information Push Settings
You specify when you want the SoundPoint IP 200W to display on-screen information services.
To set auto show on-screen information
services:
1. In the main menu, choose Settings, and then press the OK key.
2. Choose Information push, and then press the OK key.
3. Select the relevant option, and then press the OK key. You may choose one of the following options:
The following options are available in
the Network settings menu:
• NAT Provisioning
• DHCP
• Virtual LAN
• IP Mode
Network Settings
Use Network settings to view information
about your SoundPoint IP 200W’s
Internet connection, and to specify whether to use static or dynamic IP mode.
NAT Provisioning
This option allows you to use STUN or RPORT when the SoundPoint IP 200W is behind a NAT (Network Address Translation) router.
The handset PIN code is required for access to the Network settings menu.
Information Push services are not available with the default setting.
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Selection Description
Conguration 1
Select this option when the SIP phone is located behind a router.
Conguration 2
Select this option when the SIP phone is located behind a sym­metric router.
Conguration 3
Select this option to utilize the router’s SIP aware capabilities when
the SIP phone has a public IP address or is located behind a SIP aware router.
Conguration 4
Select this option to utilize the router’s SIP aware capabilities when
the SIP phone is located behind a SIP aware router.
Manual
Manually congure STUN and RPORT settings:
• STUN Mode - Allows you to enable the SoundPoint IP 200W
to communicate through your router. STUN is used to detect whether NAT is being used by your router, and ensures that the SoundPoint IP 200W can determine which IP address has been allocated to the SoundPoint IP 200W by the router. This infor­mation is forwarded to the Internet Telephony Service Provider.
• STUN keep alive - Species the interval for sending out packets
to maintain the connection between the gateway and the IP network.
• RPORT Mode - Enables RPORT mode.
• SIP Port - Species the SIP port used for RPORT.
There are ve selections to choose from:
DHCP
This option allows you to congure DHCP
TFTP Boot Server settings. There are three selections to choose from.
Selection Description
Boot Server
• Option 66 - Obtain boot server location through DHCP
option 66.
• Custom - Obtain boot server location through DHCP custom
option.
• Static - Obtain boot server from static entry.
• Custom+Opt.66 - Obtain boot server from DHCP Custom op-
tion, then DHCP option 66, then static entry.
Boot Server Option
Species which DHCP Custom Option number is used.
Boot Server Type
• IP address - IP address of the boot server.
• String - String value.
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Virtual LAN
This option allows you to congure Virtual
LAN settings. There are two selections to choose from.
Selection Description
Virtual LAN ID
Valid values: 0 through 4094.
Note: 0 disables VLAN tagging
User Priority
Valid values: 0 through 7.
IP Mode
This option allows you to specify between dynamic and static IP.
Because most networks use dynamic
IP or Dynamic Host Conguration
Protocol (DHCP), the default IP setting is dynamic IP. This means that your broadband modem or router assigns a new IP address to the SoundPoint IP 200W each time you turn on the phone. However if you use static IP on your network, the SoundPoint IP 200W must also use static IP.
To change the IP mode:
1. In the Settings menu, choose Network settings, and then press
the OK key.
2. Choose IP mode, and then press the OK key.
3. Select Static, and then press the Yes soft key when prompted to save changes.
4. Press the Reset button on the rear of the gateway for the changes to take effect.
When you have changed the IP mode to static, you must enter information about IP address, Subnet mask, DNS
server and Default gateway elds.
This information is part of the account information you received from your Internet Telephony Service Provider.
On some routers port forwarding must be enabled for the SoundPoint IP 200W
to work properly. If you use port forwarding, all incoming trafc is forwarded
to an internal IP address that you specify, and you must ensure that the router assigns the same IP address to the SoundPoint IP 200W. For more information, refer to your router’s user manual.
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System Settings
Time and Date Settings
By default, date and time are automatically synchronized with a time server on the Internet to ensure that the time and date displayed on the SoundPoint IP 200W is always correct. However, you can disable automatic time setting.
To disable automatic time setting:
1. In the main menu, choose Settings, and then press the OK key.
2. Choose System settings, press the
OK key, and then choose Time and date. Press the OK key.
3. Choose Auto set time, press the OK key, and then select Auto set time off. Press the OK key.
4. Press the Reset button on the rear of the gateway for the changes to take effect.
To change the time format:
1. In the main menu, choose Settings, and then press the OK key.
2. Choose System settings, press the
OK key, and then choose Time and date. Press the OK key.
3. Choose Time format, press the OK key, and then select either AM/PM or 24 hour. Press the OK key.
If you disable automatic time setting, you may set the time manually.
To set time manually:
1. In the main menu, choose Settings and then press the OK key.
2. Choose System settings, press the
OK key, and then choose Time and date. Press the OK key.
3. Choose Set time, press the OK key, and then use the dial pad to enter the correct time. Press the OK key.
If you disable automatic time and date setting, you may set the date manually.
The handset PIN code is required for access to the System settings menu.
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To set date manually:
1. In the main menu, choose Settings, and then press the OK key.
2. Choose System settings, press the
OK key, and then choose Time and date. Press the OK key.
3. Choose Set date, press the OK key, and then use the dial pad to enter the correct date. Press the OK key.
To change date format:
1. In the main menu, choose Settings, and then press the OK key.
2. Choose System settings, press the
OK key, and then choose Time and date. Press the OK key.
3. Choose Date format, press the OK key, and then select either US format or European format. Press the OK key.
Setting the time zone properly ensures that the time displayed on the Idle mode screen corresponds to the time zone that you are in.
For automatic time setting to function properly, it is important that you have
specied the correct time zone.
To change time zone:
1. In the main menu, choose Settings, and then press the OK key.
2. Choose System settings, press the
OK key, and then choose Time and date. Press the OK key.
3. Choose Time zone, press the OK key, and then select a time zone. Press the OK key.
Date and time are automatically synchronized with a time server on the Internet to ensure that the time and date displayed on the SoundPoint IP 200W are always correct.
For automatic time setting to function properly, it is important that you specify the correct daylight saving time settings.
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To enable or disable daylight saving
time:
1. In the main menu, choose Settings, and then press the OK key.
2. Choose System settings, press the OK key, and then choose Time and date. Press the OK key.
3. Choose Daylight saving, press the OK key, and then select either
1 hour DST or No DST. Press the OK
key.
Handset Display Settings
To set handset language:
1. In the main menu, choose Settings, and then press the OK key.
2. Choose System settings, press the OK key, and then choose Language. Press the OK key.
3. Select a language, and then press the OK key.
If you accidentally set the handset language to a language foreign to you, there is a shortcut to the language menu.
To access the language settings shortcut:
• In Idle mode, press the OK key to enter the main menu, and then enter 888. The language settings are displayed.
To change the display contrast:
1. In the main menu, choose Settings and then press the OK key.
2. Choose System settings, press the
OK key, and then choose Handset settings. Press the OK key.
3. Choose Display Contrast, press the
OK key, and then use the navigation keys to increase or decrease the display contrast.
To restore the default contrast settings:
1. In the main menu, choose Settings and then press the OK key.
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2. Choose System settings, press the
OK key, and then choose Handset settings. Press the OK key.
3. Choose Display Contrast, press the
OK key, and then press the Restore soft key.
OR
• In the main menu, press 555, and then press the Yes soft key when prompted to restore the contrast.
Firmware Updates
When new rmware is available, an alert
will appear on the display which reads, “New rmware available”.
To update rmware:
1. Press the OK key. The Firmware update menu appears.
2. Press the View soft key. The version number of the software will be displayed, as well as the date and time of its release.
(If you do not wish to update the rmware
at this time, press to exit the menu. Firmware can be updated at a later time; see “To check for rmware updates” on the next page of this User Guide.
If you wish to continue updating the
rmware, continue to the next step.)
3. Choose the update listed on the Simple tab, press the OK key, and then press the Yes soft key when prompted to update the system.
The update time varies depending on the size of the update and the speed of your Internet connection. During the update process the following steps are listed in the display:
• Getting gateway
• Updating gateway handset
• Updating handset
When a step has been completed successfully, a green check mark appears after the message.
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When the entire update has been successfully completed, the display reads “Upgraded to <version number>”.
While the update is in progress you cannot make calls on the SoundPoint IP 200W.
If you have more than one handset registered with the gateway, all handsets will be updated when you press the OK key, but not necessarily at the same time.
To check for rmware updates:
1. In the main menu, choose Settings, and then press the OK key.
2. Choose System settings, press the
OK key, and then choose Firmware update.
3. Use the arrow keys to navigate to the Advanced tab.
4. Choose a rmware version from
the list. (All previous versions are displayed, as well as the newest version.) Press the OK key, and then press the Yes soft key when prompted to update the system.
To revert to an older rmware version:
See “To check for rmware
updates”, above.
To restore conguration settings to
default settings:
• Reset the gateway.
It is recommended that you do not reset the gateway during the
rmware update process.
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Call Log Menu
The call log stores up to 30 of your incoming, outbound, and missed calls.
There is an icon to denote each type of call:
Incoming calls
Outbound calls
Missed calls
To view the call log:
• In Idle mode, press the Call log soft key,
OR
• Choose Call log from the main menu, and then press the OK key.
By default, the Call log will display All calls. Use the left and right navigation keys to scroll between the different call lists (Incoming, Outbound, Missed, and All calls).
If the caller’s name and number are
stored in Contacts, the caller’s name is displayed. If you have missed several
Option Description
Add as contact
Allows you to add the selected number as a contact.
Append as contact
Allows you to add the selected number to an already exist­ing contact.
Edit for call
Allows you to edit the number before calling
Delete
Deletes the selected number from the call log.
Delete list
Deletes all numbers in the call log list.
calls from the same caller, all of the missed calls from that caller are stored as a single entry.
To view the details of a call, select a call by using the up and down navigation keys, and then press the OK key.
When you select a number in the call log and press the Options soft key, you have the following options:
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Info Services Menu
On-screen information services enable you to view information such as the latest news and the local weather report on your SoundPoint IP 200W.
To view on-screen information services:
1. In the main menu, choose Info services, and then press the OK key.
2. Choose Open info portal, and a list of all available services is displayed.
3. Choose the service you want to view, and then press the OK key.
When using the information services, you may press to return to the previous page.
To return to the main menu, press and hold
.
To navigate through the content of an on­screen information service, you typically have the following options, but they may vary depending on the on-screen information services provider:
Option Description
Menu
Takes you back to the list of available on-screen information services.
Skip
Takes you to the rst page in a series of related pages.
Next
Takes you to the next page in a series of related pages.
Previous
Takes you to the previous page in a series of related pages.
Options
Provides you with a number of choices that are dependent on the on-screen information service you are viewing.
To view the most recently updated on­screen information services:
1. In the main menu, choose Info Services, and then press the OK key.
2. Choose Show push, press the OK key, and the most recently updated service is displayed.
Info Services are not available with the default setting. For more information, refer to SoundPoint
IP 200W - Information Services
Developer’s Guide, available at www.polycom.com
Information Push is disabled with the default setting.
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Some information services may provide
input elds. Input elds are similar to text
boxes on the Internet, and are used, for example, for Internet search, chat or the yellow pages. One screen may contain
several input elds, and you use the arrow keys to navigate the elds.
To use input elds:
1. In the main menu, choose Info services, and then press the OK key.
2. If there is more than one eld, use
the arrow keys to navigate to the
preferred eld.
3. Press OK to activate the eld.
4. Using the dial pad, enter the information, and then press the OK key.
5. Press the relevant soft key to send the information.
Contacts Menu
The Contacts menu allows you to add, delete and update contacts in your contact directory and speed dial list.
You may store up to 170 contacts in your contact directory, and up to nine contacts on your speed dial list. Each contact may have up to four numbers associated with it.
Contact entries are shared between all handsets registered with the gateway.
To add a contact
1. In the main menu, choose Contacts, and then press the OK key.
2. Press the Options soft key, choose Add contact, and then press the OK key.
3. Press the Edit soft key to enter the name of the contact, and then press the OK key.
4. Scroll down and choose a number eld,
press the OK key, and then enter a number,
The SoundPoint IP 200W does not support network based directory.
There are two types of directories available:
1) Public directory - Shared by all the handsets registered to the same gateway
2) Private directory - Specic
to an individual handset.
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5. Press the Options soft key, choose Number type, and then press the OK key.
6. Choose a number type, press the OK key to conrm, and then press to return to the number editor.
7. Press the Save soft key, and then the Yes soft key, when prompted to save.
To delete a contact:
1. In the main menu, choose Contacts, press the OK key, and then choose a contact to delete.
2. Press the Options soft key, choose Delete contact, and then press the Yes soft key when prompted to delete the contact.
3. To delete all contacts, choose Delete all contacts, and then press the Yes soft key, when prompted to delete the list.
When you delete a contact, it is automatically deleted from any related groups.
To nd a contact:
• In the main menu, choose Contacts and then press the OK key. Use the navigation keys to scroll through the list.
To nd a contact alphabetically by name:
• In the main menu, choose Contacts and then press the OK key. Enter the rst letter of the name of the contact you are
looking for. The rst name starting with
that letter is highlighted.
To edit a contact:
1. In the main menu, choose Contacts, press the OK key, and then choose a contact to edit.
2. Press the Options soft key, choose Edit
contact, and then choose the eld that you
want to edit.
3. Press the Edit soft key to edit. When nished editing, press the OK key.
4. Press the Save soft key, and then press the Yes soft key when prompted to save.
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To change a contact’s ringer tone:
1. In the main menu, choose Contacts, and then press the OK key.
2. Select the desired contact, and then press the Options soft key.
3. Choose Edit contact, scroll down and choose Ringer melody, and then press the OK key.
4. Select a melody, press the OK key, and then press to return to the contact.
5. Press the Save soft key, and then press the Yes soft key, when prompted to save.
To preview a ringer tone:
• Press the Play soft key, and use the arrow keys to scroll through all the melodies. To stop, press the Stop soft key.
To change the default number for a contact:
1. In the main menu, choose Contacts, press the OK key, and then choose a contact.
2. Press the Options soft key, choose Edit contact, and then press the OK key.
3. Select a default number, and then press the Edit soft key.
4. Press the Options soft key, choose Default, and then press the OK key.
5. Press the Yes soft key when prompted to save.
6. Press to return to the contact directory, press the Save soft key, and then press the Yes soft key when prompted to save changes.
Using Speed Dial
To specify a speed dial number for a contact:
1. In the main menu, choose Contacts, and then press the OK key.
2. Choose a contact to add to the speed dial list, and then press the Options soft key.
3. Scroll down, choose Speed dial, and then press the OK key.
4) Select an available eld on the speed dial
list, and then press the Add soft key.
5. To replace an existing, entry select a speed dial entry to replace, and then press the Replace soft key.
6. Press to return to contacts.
To add a call log number to the contact
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46
directory:
1. In Idle mode, press the Call log soft key, and then choose a number to add to contacts.
2. Press the Options soft key, choose Add as contact, and then press the OK key.
3. Press the Edit soft key to enter the name of the contact, and then press the OK key. (If Caller ID is used, the name is entered automatically.)
4. Press the Save soft key, and then the Yes soft key, when prompted to save.
To add a call log number to an existing contact:
1. In Idle mode, press the Call log soft key, and then choose a number to append to an existing contact.
2. Press the Options soft key, choose Append to contact, and then press the OK key.
3. Choose a contact to add the call log number, and then press the Append soft key.
4. Press the Save soft key, and then the Yes soft key, when prompted to save.
Using Groups
You can organize your contacts into appropriate groups to gain an easier overview of all your contacts, and you can specify a different ringer melody for each group. When you create a group, a new tab named after the group is automatically added to the Contacts menu. The tab contains all the members of the group.
To create a group:
1. In the main menu, choose Contacts, and then press the OK key.
2. Press the Options soft key, scroll down and choose Groups, and then press the OK key.
3. Press the Options soft key, choose Add group, and then press the OK key
4. Write a name for the group, press the OK key, and then press the Yes soft key when prompted to save.
To edit a group:
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47
1. In the main menu, choose Contacts, and then press the OK key.
2. Press the Options soft key, choose Groups, and then press the OK key.
3. Choose a group you to edit, press the
Options soft key, and then choose Edit group. Press the OK key.
4. Press the OK key after you have nished editing, and then press the Yes soft key when prompted to save.
To add a contact to a group:
1. In the main menu, choose Contacts, and then press the OK key.
2. Choose a contact to add to a group, press the Options soft key, scroll down, and then choose Edit contact. Press the OK key.
3. Scroll down and choose Groups, and then press the OK key.
4. Choose the group or groups you wish to add the contact to.
5. Press to return to the contact, press the Save soft key, and then press the Yes soft key when prompted to save changes.
When you delete a group, the individual entries remain in the common Contacts list.
To delete a group:
1. In the main menu, choose Contacts, and then press the OK key.
2. Press the Options soft key, scroll down and choose Groups, and then press the OK key.
3. Choose a group to delete, press the Options soft key, and then choose Delete group. Press the OK key.
4. Press the Yes soft key when prompted to delete the group.
To remove a contact from a group:
1. In the main menu, choose Contacts, press the OK key, and then choose a contact to remove from a group.
2. Press the Options soft key, choose Edit
contact, and then scroll down and select Groups.
3. Choose the group from which you wish to
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remove the contact, and then press the OK key.
4. Press , press the Save soft key, and then press the Yes soft key when prompted to save.
To specify a unique ringer tone for each group:
1. In the main menu, choose Contacts, and then press the OK key.
2. Press the Options soft key, choose Groups, and then press the OK key.
3. Choose the preferred group, press the
Options soft key, and then choose Ringer tone. Press the OK key.
4. Select a tone, and then press to return to the group.
To preview a ringer tone:
• Press the Play soft key, and use the arrow keys to scroll through all the melodies. To stop, press the Stop soft key.
Call Services Menu
The Call Services menu is not available with the default setting. For more information, contact your Service Provider.
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49
Your Service Provider can send notications such as e-mail notications and billing information to your phone. The notication may contain both text and
graphics. When you receive a message, the message indicator is lit up, and if enabled you’ll hear a message tone.
and the total number of messages in your voice mailbox.
To listen to messages:
1. In the main menu, choose
Messages, select either Landline or VoIP, and then press the OK key.
2. Choose Message status, and then choose either New or Total.
3. Press the Play soft key to listen to
Messages Menu
To use voice mail you need to subscribe to a voice mail service. For more information, contact your system administrator or Service Provider.
When you have set up a voice mail account, you can access your voice mail through the SoundPoint IP 200W.
To view message status:
• In the main menu, choose Messages, press the OK key, and then choose Message status. You can now see how many new messages you have,
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No Display on Handset
Verify power is correctly applied to the SoundPoint IP 200W phone:
• Check that the batteries are inserted with the plus and minus ends facing the correct way. Press and hold
.
Troubleshooting
Verify Handset is not in powersave mode:
• Press any key.
Verify batteries are operational:
• Recharge the batteries.
Handset Does Not Charge
Verify the charger is powered:
• Check that the power cord is con­nected properly to the charger, and that power is turned on.
Verify batteries are inserted correctly:
• Check that the batteries are inserted with the plus and minus ends facing the correct way.
Handset Registration Fails
Verify handset is in range of the gateway:
• Move the handset closer to the gateway, place it in the charger, and reset the gateway.
Verify that the handset access code matches the registration access code. For more information, contact your system administrator or Service Provider.
Gateway may be congured to
accept registration from certain handsets via the DECT SUB
conguration le settings. For more
details, refer to the Provisioning
and Conguration Guide for the SoundPoint IP 200W.
Gateway Power Indicator is not Lit
Verify the gateway is powered:
• Check that the gateway power cord is connected properly, and that the adapter is plugged into a power outlet.
Verify that an Administrator has not reset the gateway for maintenance.
Verify that your DHCP server is functioning correctly, and that your IP
address has been manually congured.
For more information, contact your sys­tem administrator or Service Provider.
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51
Verify the gateway can retrieve an IP address:
• In Network settings, check that the IP mode corresponds to the IP mode of your Internet connection.
There is no Audio during IP calls
Verify the router is not blocking audio:
• Use port forwarding. Check your
router’s user manual to see how to congure port forwarding.
Analog Calls Cannot be Made
Verify the analog line cable is connected:
• Check that the analog cable between the Line port on the gateway and the telephone wall outlet is connected properly.
Verify the analog line is operational:
• Check with your analog line provider
Verify the modem or router is connected:
• Check that the batteries are inserted with the plus and minus ends facing the correct way. Press and hold
.
Verify Ethernet cable is connected:
• Check that the Ethernet cable between the WAN port on the gateway and the LAN port on your modem or router is con­nected properly.
Gateway I-NET Indicator is not Lit
Verify gateway is powered:
• Plug gateway into a power outlet (preferably a continuous power outlet).
Verify handset is in range of the gateway:
• Move the handset closer to the gateway.
Display Reads “Searching for Gateway”
Analog Calls Cannot be Received
Verify the country setting is correct:
• Check that you have chosen the country that you are in. Open the System settings menu, choose Coun­try selection, and then choose the country that you are in.
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Verify the conguration of the SoundPoint
IP 200W is complete:
• Check that you have congured
your SoundPoint IP 200W properly. For more information, contact your system administrator or Service Provider.
Verify the gateway has been reset after you
saved the conguration:
• Reset the gateway and allow the gateway 2 minutes to log in at your Internet Telephony Provider.
Verify the router does not use port forwarding:
• Check that you have congured
your router so that it assigns the same IP address to your
SoundPoint IP 200W’s MAC
address when using port forwarding. Otherwise incoming
trafc is probably not forwarded
to your SoundPoint IP 200W. For more information, check your
router’s manual.
Verify the router rmware is updated:
• Check your router’s user manual to see how to update the rmware.
Verify the router does not block Internet telephony:
Verify the router does not block Internet telephony:
• Disable STUN. Open the Network settings menu, choose STUN mode, and select Disabled. Reset the gateway. For more information, contact your Internet Telephony Service Provider.
• Use port forwarding. The default SIP port is 5060, and the default RTP port is 5004. Ensure that your router assigns the same IP address to your DUAL phone when using port forwarding. For more
information, check your router’s
manual.
Verify the gateway is logged in at the Internet Telephony Service Provider:
• Check that all cables are connected properly, and check that power is turned on, and then reset the gateway.
Verify the router is turned on:
• Turn on the router.
Verify the SIP server is running:
• Contact your Internet Telephony Provider.
Verify the IP network connection is operational:
• Contact your system administrator or Service Provider.
IP calls Cannot be Made
Firmware Upgrade Fails
Verify your THTTP or TFTP server is functioning:
• Check server logs to ensure dirlist.
txt and rmware les are being
accessed. For more inforamtion, contact your system administrator or Service Provider.
Verify the le pathing is correct. For
more inforamtion, contact your system administrator or Service Provider.
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53
SAVE THESE INSTRUCTIONS
When using your telephone equipment, the following safety precautions should
always be followed to reduce the risk of re, electric shock, and injury to
people.
• Read and understand all instructions.
• Follow all warnings and instructions marked on the equipment.
• Installation must be performed in accordance with all national wiring rules.
• The outlet to which this equipment is connected must be installed near the equipment, and must always be readily accessible.
• This equipment can be hazardous if immersed in water. To avoid the possibility of electrical shock, do not use this equipment while you are in the bathtub or shower, or when you are wet. If you accidentally drop the equipment into water, do not retrieve it until you have first unplugged all cords. Do not reconnect this equipment until it has dried thoroughly.
• Avoid using this equipment during electrical storms in your immediate area. There is a remote risk of electric shock from lightning. Urgent calls should be brief. Even though protective measures may have been installed to limit electrical surges from entering your home or business, absolute protection from lightning is impossible.
• If you suspect a natural gas leak, report it immediately, but use a telephone away from the area in question. The SoundPoint IP 200W’s electrical contacts could generate a
tiny spark. While unlikely, it is possible that this spark could ignite heavy concentrations of gas.
• Never push objects of any kind into the SoundPoint IP 200W through housing slots as they may touch hazardous voltage points or short out parts that could result in a risk of electric shock. Never spill liquid of any kind on the telephone. If liquid is spilled, contact service personnel.
• To reduce the risk of electric shock, do not disassemble SoundPoint IP 200W. Opening or removing covers may expose you to hazardous voltages. Using incorrectly reassembled equipment can cause electric shock. If your telephone equipment does not work properly, refer to the section describing how to connect service.
• For technical support contact Polycom Support at http://esupport.polycom.com.
• Never install telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
• Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected from the network interface.
• Always use caution when installing or modifying telephone lines.
IMPORTANT SAFETY
INSTRUCTIONS
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This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful
interference, and
(2) This device must accept any
interference received, including in­terference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residen­tial installation. This equipment gener­ates, uses and can radiate radio frequency energy and, if not installed and used in ac­cordance with the instructions, may cause harmful interference to radio communica­tions. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interfer­ence by one or more of the following measures:
► Reorient or relocate the receiving
antenna.
► Increase the separation between the
equipment and receiver.
► Connect the equipment into an outlet on
a circuit different from that to which the receiver is connected.
► Consult the dealer or an experienced
radio/TV technician for help.
In accordance with part 15 of the FCC rules, the user is cautioned that any
changes or modications not expressly
approved by Polycom Inc. could void the
user’s authority to operate the equipment.
This Class [B] digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe [B] est conforme à la norme N M B-003 du Canada.
FCC Rules
Canadian Department of Communications Notice
US Telephone Company Requirements
This equipment complies with part 68 of the FCC Rules. Please refer to the labeling on equipment for the following information:
► Registration Number ► Ringer Equivalence ► Grantee’s Name
► Model Number ► Serial Number and/or Date of
Manufacture ► Country of Origin If requested, this information must be
provided to the telephone company.
Notes:
► This registered equipment may not be
used with party lines or coin lines.
► If trouble is experienced, the customer
shall disconnect the registered equipment from the telephone line to
determine if the registered equipment is malfunctioning and that if the registered equipment is malfunctioning, the use of such equipment shall be discontinued until the problem has been corrected.
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55
A FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network
or premises wiring using a compatible modular jack that is Part 68 compliant. See the rest of these installation instructions for details.
► If, in the unlikely event that this
equipment causes harm to the network, the telephone company will notify you in advance that temporary discontinuance of service may be required. However if advance notice is not practical, the telephone company will notify you as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it necessary.
► The telephone company may make
changes to its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice so you can make the necessary modifications to maintain uninterrupted service.
The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming
call. Typically the sum of RENs should
not exceed ve (5.0). To be certain of the
number of devices that may be connected to a line (as determined by the total RENs) contact the local telephone company.
WHEN PROGRAMMING EMERGENCY NUMBERS AND/OR MAKING TEST CALLS TO EMERGENCY NUMBERS:
1. Remain on the line and briey
explain to the dispatcher the reason for the call.
2. Perform such activities in the off­peak hours, such as early morning or late evening.
Ring Equivalency Number (REN)
Automatic Dialing
Telephone Company Connector
Canadian Telephone Company Requirements
“NOTICE: The Industry Canada label
identies certied equipment. This certication means that the equipment
meets telecommunications protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to
the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.
Repairs to certied equipment should be
coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause
Page 59
56
to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection
authority, or electrician, as appropriate.’’
“NOTICE: The Ringer Equivalence Number (REN) assigned to each relevant terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers
of all the devices does not exceed 5.’’
The term “IC:” before the certication/ registration number signies only that the Industry Canada technical specications
were met.
Exhibit J - Customer Information
This equipment complies with Part 68 of the FCC rules. Located on the equip­ment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN). If requested, this information must be pro­vided to the telephone company.
The REN is used to determine the quantity of devices that may be connected to the
telephone line. Excessive REN’s on the
telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of
REN’s should not exceed ve (5.0). To be
certain of the number of devices that may be connected to a line, as determined by the total REN’s, contact the local tele­phone company to determine the maxi­mum REN for the calling area.
If this equipment (SoundPoint IP 200W) causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance
notice isn’t practical, the telephone
company will notify the customer as soon as possible. Also, you will be advised of
your right to le a complaint with the FCC
if you believe it is necessary. The telephone company may make chang-
es in its facilities, equipment, operations or procedures that could affect the operation
of the equipment. If this happens, the telephone company will provide advance notice so you can make the necessary
modications to maintain uninterrupted
service. If trouble is experienced with this equip-
ment, please contact: Company Name: Polycom, Inc. TEL: +1 (800) POLYCOM FAX: +1 (925) 924 6100
If the trouble is causing harm to the telephone network, the telephone company may request that you disconnect the equip­ment until the problem is resolved.
This equipment uses the following USOC jacks: RJ11C
It is recommended that the customer in­stall an AC surge arrester in the AC outlet to which this device is connected. This is to avoid damaging the equipment caused by local lightening strikes and other elec­trical surges.
Page 60
57
Connection to party line service is subject to state tariffs. (Contact the state public utility commission, public service com­mission or corporate commission for information.)
IMPORTANT: The antenna used for this transmitter must be installed to provide a separation distance of at least 20 centime­ters from all persons and must not be co­located or operating in conjunction with any other antenna or transmitter.
Page 61
58
CE Mark R and TTE Directive
This SoundPoint IP 200W has been marked with the CE mark. This mark indicates compliance with EEC Directives 89/336/EEC, 73/23/EEC 1999/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd, 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
Declaration of Conformity: Hereby, Polycom Ltd. declares that this
SoundPoint IP 200W is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/ EC.
Konformitetserklæring: Hermed erklærer Polycom Ltd., at
indestående SoundPoint IP 200W er i overensstemmelse med de grundlæggende krav og de relevante punkter i direktiv 1999/5/EF.
Konformitätserklärung: Hiermit erklärt Polycom Ltd., dass der
SoundPoint IP 200W die grundlegenden Anforderungen und sonstige maßgebliche Bestimmungen der Richtlinie 1999/5/EG erfüllt.
Vaatimustenmukaisuusvakuutus: Polycom Ltd. vakuuttaa täten, että Sound-
Point IP 200W on direktiivin 1999/5/EC
keskeisten vaatimusten ja sen muiden tätä koskevien säännösten mukainen.
Déclaration de conformité : Par la présente, Polycom Ltd. déclare que
ce SoundPoint IP 200W est conforme aux conditions essentielles et à toute autre modalité pertinente de la Directive 1999/5/CE.
Dichiarazione di conformità: Con la presente Polycom Ltd. dichiara che
il SoundPoint IP 200W soddisfa i requisiti essenziali e le altre disposizioni pertinenti della direttiva 1999/5/CE.
Verklaring van overeenstemming: Hierbij verklaart Polycom Ltd. dat diens
SoundPoint IP 200W voldoet aan de basis­vereisten en andere relevante voorwaarden van EG-richtlijn 1999/5/EG.
Declaração de Conformidade: Através da presente, a Polycom Ltd. de-
clara que este SoundPoint IP 200W se en­contra em conformidade com os requisitos essenciais e outras disposições relevantes da Directiva 1999/5/CE.
Declaración de conformidad: Por la presente declaración, Polycom Ltd.
declara que este SoundPoint IP 200W cumple los requisitos esenciales y otras cláusulas importantes de la directiva 1999/5/CE.
Överensstämmelseförklaring: Polycom Ltd. förklarar härmed att denna
SoundPoint IP 200W överensstämmer med de väsentliga kraven och övriga relevanta stadganden i direktiv 1999/5/EG.
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Installation Instructions
Installation must be performed in accor­dance with all relevant national wiring rules.
Plug Acts as Disconnect Device
The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible.
Safety Notices
New Zealand Only:
1. This equipment shall not be set up to make automatic calls to the Telecom “111” Emergency Service.
2. This equipment may not provide for the effective hand-over of a call to another device connected to the same line.
3. IMPORTANT NOTICE:
► Under power failure conditions,
this telephone may not operate. Please ensure that a separate telephone, not dependent on local power, is available for emergency use.
4. This product conforms to the DECT standard and uses a 128 bit User Authentication Key (UAK) for unique user security which provides greater than 3.4x1038 discrete codes.
5. GENERAL WARNING:
► The grant of a Telepermit for any
item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorse-
ment of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a differ­ent make or model, nor does it imply that any product is compatible with
all of Telecom’s network services.
Compliance
Page 63
Polycom, Inc.
4750 Willow Road, Pleasanton, CA
94588-2708 USA
©2007 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design
are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks
are the property of their respective companies.
1725-17801-001 Rev. A
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