Polycom SoundPoint IP 200W User Manual

User Guide

USER GUIDE

August, 2007

Contents

Introduction ............................................... 1

Parts List ................................................... 1

SoundPoint IP 200W Installation .................. 2

Connecting the Gateway .......................................................2

Connecting Gateway Power ..................................................2

Installing and Charging the Batteries .....................................3

Registering Handsets with the Gateway ................................4

Features .................................................... 5

SoundPoint IP 200W Features ..............................................5

Gateway Features .................................................................6

Key Descriptions ......................................... 6

Getting Started ........................................... 7

Idle Mode ...............................................................................7

Using the Dial Pad .................................................................7

Configuring the SoundPoint IP 200W ............. 9

Conguring the SoundPoint IP 200W ...................................9

Changing the PIN Code .......................................................10

Conguring On-screen Information Services .......................10

Basic Settings ........................................... 11

Specifying Handset Language ............................................. 11

Specifying a Country Selection ............................................ 11

Selecting Call Groups ..........................................................12

Updating the Firmware ........................................................12

Time Zone Settings ..............................................................12

Emergency Line Settings .....................................................13

Task Menus ..........................................................................14

Using the SoundPoint IP 200W ................... 15

Placing a Call ......................................................................15

Ending a Call .......................................................................15

Using the Contact Directory .................................................16

Using the Call Log ...............................................................16

Using Redial ........................................................................16

Using Speed Dial .................................................................16

Placing an Emergency Call ..................................................17

Answering a Call ..................................................................17

Using Call Display ................................................................18

Using Call Hold/Call Waiting ................................................18

Using Call Forwarding .........................................................18

Using Call Transfer ..............................................................19

3-Way Conference Call ........................................................19

Muting a Call ........................................................................19

Adjusting Handset Volume ...................................................19

Using the Speakerphone .....................................................19

Placing Calls Over an Analog Telephone Line 20

Specifying a Primary Line for Outbound Calls .....................20

Placing Calls When the Primary Line is an Analog Line ......21

Placing Analog Calls When the Primary Line is an IP Line .. 21

Using the Task Menus ................................ 23

Intercom Menu .....................................................................23

Settings Menu ......................................................................26

Call Log Menu ......................................................................41

Info Services Menu ..............................................................42

Contacts Menu .....................................................................43

Call Services Menu ..............................................................48

Messages Menu ..................................................................49

Troubleshooting ........................................ 50

Important Safety Instructions ...................... 53

Specifications and Warranty Information ...... 54

FCC Compliance .................................................................54

Exhibit J - Customer Information .........................................56

CE Mark R and TTE Directive .............................................58

Safety Notices ......................................................................59

1

Polycom SoundPoint IP 200W Handset

Charging Cradle

Power Adapter
(for Gateway)

Power Adapter
(for Charging Cradle)

Ethernet Cable

Telephone Cable

Gateway (with LAN and
Telephone Line Interface)

Quick Start Guide

Rechargeable AA
Batteries

Thank you for choosing the SoundPoint
IP 200W, an easy to use Voice over IP
telephone with wide roaming range
(compared to single access point WiFi)
and long battery life.

The SoundPoint IP 200W is a DECT
(Digital Enhanced Cordless Telephone)
with everything you need to place high­quality, wireless calls over an IP network
with the touch of a few buttons.

Be sure to verify with your system ad­ministrator that your network is prepared

for conguring your SoundPoint IP 200W

phone.

As well, be sure to read the Parts List and
the Safety Notices section in this guide
before you set up and use the SoundPoint
IP 200W phone.

Introduction

Parts List

The following items are included in your
SoundPoint IP 200W package. Check this
list before installation to ensure that you
have received each item. If you are miss­ing any items, please contact your system
administrator.

Belt Clip
Attachment

Belt Clip

2

SoundPoint IP 200W Installation

Connecting the Gateway

Connecting Gateway Power

This section provides basic installa­tion instructions and information for
obtaining the best performance with the
SoundPoint IP 200W phone.

In order to take full advantage of the fea­tures of the SoundPoint IP 200W, you
need to have the following in place:

• IP Network connection

• Internet Telephony Service Provider
subscription (to place IP calls).

• Analog telephone subscription
to place ordinary phone calls
(optional).

Reset

DC 9-20V

LAN Line

First, connect the network cable
to the LAN port on the gateway.
Next, plug the network cable into your
data network port (as shown on right).

Optional: To prepare the gateway
for analog telephony, connect the
telephone cable to the Line port on the
gateway and then to a telephone wall
outlet (as shown on right).

Connect the gateway power adapter
to the “DC 9-20V” input jack (on
the gateway), and then connect the
adapter to an active power outlet (as
shown on right).

Reset

DC 9-20V LAN

WAN Phone Line

Telephone Line (Optional)

LAN Port

Line Port

Power
Outlet

Gateway power
Adapter

DC 9-20V Input Jack

Data
Network
Port

3

2. Insert the rechargeable AA batteries
into the handset, then slide the
battery cover shut.

1.

Push in and down on the back of
the handset to release the battery
cover.

Installing the Batteries

Charging the Batteries

1. Connect the charging cradle adapter to the DC jack on the back of the charging
cradle, then plug the adapter into an active power outlet.

Use only approved Nickel Metal Hydride (Ni-MH) rechargeable batteries. Never use
any other batteries or conventional alkaline batteries. Two standard AA size Ni-MH
rechargeable batteries of 1700 mAh 1.2V are included with this phone. Replacement
batteries are available from Polycom. For more information, contact your reseller.
POLYCOM IS NOT LIABLE FOR ANY DAMAGES CAUSED BY THE USE OF
INCORRECT BATTERIES.
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT
TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

2.

To charge the batteries, place the
handset in the charging cradle.
Batteries must be fully charged
before first use. Charging of
batteries may take up to 10 hours.

4

Registering Handsets with the Gateway

The gateway may either be placed on a tabletop or mounted on the wall. If
longer cables are required, you may use ordinary cable extensions. The handset
has an indoor signal range of up to 50 meters (150 feet) from the gateway, and
you must place your handset charger within the signal range. Concrete and
metal objects might affect the signal range.

Reset

DC 9-20V

LAN Line

Reset Button

To register a handset with the gateway,
press the reset button on the back of
the gateway and then place the handset
in the charging cradle.

You may register up to eight hand­sets with the same gateway, and you
may have up to eight different VoIP
accounts provided they belong to
the same Internet Telephony Service
Provider.

For more information on registering
additional handsets, see Intercom

Menu on page 23 of this User Guide.

After registration of the rst handset, there is a ve-minute period during which
you can register any additional handsets. If the ve-minute period has expired,

press the Reset button to start a new registration period.

Only use the power supplies included with the product. Using an unauthorized
power supply will invalidate the product guarantee and may damage the
telephone.

If you have difculty resistering a handset to the gateway, please see To reset
the phone on page 24 of this User Guide.

5

SoundPoint IP 200W Features

Message
Indicator

Call Key

Navigation Keys

Dial pad

Color Display

OK Key

Soft Keys

End Call key

Microphone

Speakerphone Headset jack

Connector
(2.5mm)

Volume
Up/Down
Keys

Speakerphone
Key

6

SoundPoint IP 200W LED Indicators

SoundPoint IP 200W Gateway Indicator LED’s are visible only when active.

Feature Key Description

Call key - Used for placing calls.

End Call key - Used for ending calls; also allows you to exit a

menu, or turn the handset on or off.

OK key - Allows you to select a menu item, or save changes to your
settings.

Navigation key - Scrolls up through menu options.

Navigation key - Scrolls down through menu options.

Navigation key - Scrolls left through menu options.

Navigation key - Scrolls right through menu options.

Soft keys - Allow you to select from various context-sensitive
options.

Volume keys - Allow you adjust audio and ringer volume.

Speakerphone key - Allows you to use the speakerphone.

Dial Pad

General dialing and alphanumeric entry (including special
characters).

Key Descriptions

Power
Indicator

I-Net

(IP Address
Obtained)

Call

(Call in
Progress)

VoIP

(Registered to
VoIP Server)

7

Using the Dial Pad

When using the dial pad to dial a number,
you may use numeric characters only.

When using the dial pad to enter other in­formation (such as adding a new contact),
you may use alphanumeric characters or
symbols. Two soft keys will be dis­played: Erase and Options.

Getting Started

The Erase soft key enables you to erase
existing text or text that you have just
entered.

The Options soft key provides you with the
following two options: Input mode and

Insert symbol.

Before you begin using the SoundPoint
IP 200W, it is a good idea to familiarize
yourself with the different features

available to you, as well as the tools you

will need to properly set up and congure

your phone.

When the handset is powered on, the
display screen defaults to Idle mode.

For a description of the information
displayed while in Idle mode, see
below.

Handset Name

Time and Date

Battery
Indicator

Idle Mode

Call Log Soft Key

Options Soft Key

Allows you direct access

to the Call log.

For more information on conguring time

and date, see Time and Date Settings
on page 36 of this User guide.

For more information on handset names,
see Naming Handsets on page 25.

For more information on the Call log,
see Call Log Menu on page 41.

Provides you with call
options. (See “Using the
SoundPoint IP 200W”
on page 15 for more
information.)

Indicates power remain­ing in handset battery.

Connection Status

Indicator

Out of gateway range

Offline

Ready

System Status

To view system status, press the volume
up key on your handset when the screen is
in Idle mode.

8

The dial pad can be locked, to
prevent inadvertent use.

To lock the dial pad:

• In Idle mode, press ,
and then press the Lock soft
key.

The dial pad unlocks automatically when you answer an incoming call or if you place
an emergency call.

For more information on emergency calls, see Placing an Emergency Call on
page 17 of this User Guide.

Inserting a Symbol

1. When using the dial pad to enter
information, press the Options soft
key, choose Insert symbol, and then
press the OK key.

2. Use the navigation keys to
choose a symbol, and then
press the OK key

You may toggle between the different
options while you are inputting text.

To toggle between input options:

• Press once to change the
case,

To change the input mode:

1. When using the dial pad to enter
information, press the Options soft
key, choose Input mode, and then
press the OK key.

2. Choose an input mode, and then
press the OK key. You may choose
among the following options:

To unlock the dial pad:

• Press , and then press the
Unlock soft key.

Locking and Unlocking the Dial pad

OR

• Press twice to enter num­bers.

Changing Input Mode

The upper right corner of the display
shows which text input mode option is
currently selected (see right).

Text Input
Mode

9

SoundPoint IP 200W Setup

Conguring the SoundPoint IP 200W

You can congure your SoundPoint IP

200W using the handset. You will need
the account information that you received

from your Internet Telephony Service

Provider to complete the conguration of

your SoundPoint IP 200W.

To congure the SoundPoint IP 200W us­ing the handset:

1. In Idle mode, press the OK key,
choose Settings, and then press the
OK key.

2. Choose VoIP settings, and then press
the OK key.

3. When prompted for a PIN code,
enter the default PIN code 456, and
then press the OK key.

To specify the Domain and the SIP

proxy:

1. Choose Server, press the OK key,
and then choose Domain.

2. Press the OK key, and then enter
the domain name. Press the OK
key.

If you have more than one VoIP account,
you then need to specify account settings
for each account.

To specify account settings for each VoIP

account:

1. Choose Accounts, press the OK
key, select an account, and then
press the OK key.

2. Based on the account information
you received from your Internet
Telephony Service Provider, scroll
to each of the following parameters,
press the OK key, and then key in
the relevant information:

• Display name (optional): Your
caller ID

• Nickname: Name of the account
used in Call Groups and VoIP line
settings

• SIP User name: Usually, the
phone number you received from
your service provider

• Authentication Name: Usually,
the same as User name

• Password: The default password
given by your service provider

3. Choose SIP proxy, press the OK key,
and then key in domain name or IP
address of the SIP proxy, if it is dif­ferent from the Domain.

10

3. After each entry, press the OK
key, and then the Yes soft key when
prompted to save changes.

4. Press the Reset button on the rear
of the gateway when you have en­tered all the necessary information.

Change the PIN code after your rst login

to prevent unauthorized access to your
VoIP settings.

To change the PIN code:

1. In Idle mode, press the OK key,
choose Settings, and then press the
OK key.

2. Choose VoIP settings, and then
press the OK key.

3. When prompted for a PIN code,
enter the default PIN code 456, and
then press the OK key.

Changing the PIN Code

4. Choose Change PIN code and then
press the OK key.

5. Enter a new three- or four-digit PIN
code, and then press the OK key.

6. Press the Yes soft key when
prompted to save the PIN code.

The handset PIN code and the

online conguration password are

independent of each other. Changing
the handset PIN code will not affect

the online conguration password.

On-screen information services provide in­stant access on your SoundPoint IP 200W
to Internet information such as news and
weather reports.

To take full advantage of the on-screen
information services features, you need to

congure the settings of your on-screen

information services online.
For more information, refer to SoundPoint

IP 200W - Information Services
Developer’s Guide, available at

www.polycom.com

Once you have congured the on-screen

information services, you may activate the
on-screen information services features in
the Info Services menu on the handset.

For more information, see Info Services

Menu on page 42 of this User Guide.

Conguring On-screen Information Services

Information Services are not
available with the default setting.

11

Before you start using your phone, it is
strongly recommended that you specify
handset language, country selection, time
zone, and routing of emergency dials to
ensure that your SoundPoint IP 200W
functions properly.

The handset language setting determines
which language is displayed on the
handset.

To specify handset language:

1. In the main menu, choose Settings,
and then press the OK key.

2. Choose System settings, press the
OK key, and enter the password.
(The default password is 456.)

3. Choose Language, and then press
the OK key.

4. Scroll up or down to the desired
language, and then press the OK
key.

Specifying Handset Language

Setting the country selection ensures that
you may place and receive analog tele­phone calls and receive caller ID infor­mation on your SoundPoint IP 200W (if
supported by your telephony provider).

Specifying a Country Selection

Country selection settings for
the SoundPoint IP 200W are not
available in North America.

Basic Settings

The available languages are:
English, French, Danish,
Portuguese, Italian, Spanish,
German, Dutch, and Finnish.

To specify country:

1. In the main menu, choose Settings,
and then press the OK key.

2. Choose System settings, press the

OK key, and then choose Country
selection. Press the OK key.

3. Select your country, and then press
the OK key.

Handset language and Country
settings are independent of each
other.
When using your SoundPoint IP
200W in another country, it is
recommended that you change your
country settings only if you need to
place analog telephone calls.

12

If you have more than one handset, you must
specify from which account or accounts you
want each handset to receive calls. To do this
you use Call Groups.

1. In the main menu, choose Settings,
and then press the OK key.

2. Choose Telephony settings, press
the OK key, and then choose Call
Groups. Enter the PIN code and press
the OK key. Nicknames for the land­line and VoIP accounts are listed.

3. Check the account(s) for which you
want the current handset to receive
calls, and then press the OK key.

Selecting Call Groups

When new software is available the dis­play reads, “New rmware available”.

To update the rmware, see Firmware

Updates on page 39 of this User Guide.

Updating the Firmware

Date and time are automatically
synchronized with a time server on the
Internet. Setting the time zone ensures
that the time displayed in the Idle mode
screen is accurate.

To change the time zone:

1. In the main menu, choose Settings,
and then press the OK key.

2. Choose System settings, press the
OK key, and then and then enter
the PIN code. Choose Time and
date. Press the OK key.

3. Choose timezone, press the OK
key, and then select your time zone.
Press the OK key.

Time Zone Settings

Time zones are listed in Greenwich
Mean Time (GMT) format. For
a partial list of list of GMT time
zones and locations, see next page.

13

The default setting of emergency
calls is VoIP (IP call). However, it is
recommended that you verify the way in
which emergency calls are routed on your
SoundPoint IP 200W.

For more information on emergency
calls, see Placing an Emergency

Call on page 17 of this User Guide.

To change emergency line settings:

1. In the main menu, choose Settings, and
then press the OK key.

2. Choose Telephony settings, press the OK
key, and then choose Emergency line.
Press the OK key.

3. Choose a VoIP account or Landline.

4. To save the changes, press the Reset button
on the back of the gateway, or reset the
gateway from the System Settings menu.

Emergency Line Settings

You must verify that your Internet Telephony Service Provider provides a service
whereby you can place calls to your local emergency call center with your caller
ID displayed. If not, you will need an analog telephone line to place emergency
calls. For more information on analog lines, see Placing Calls Over an

Analog Telephone Line on page 20 of this User Guide.

Time Zone Location

GMT-8

Los Angeles; Vancouver

GMT-6

Mexico City

GMT-5

New York; Ottawa; Toronto; Washington, DC

GMT-3

Rio de Janeiro

GMT

London

GMT+1

Paris; Stockholm; Vienna

GMT+2

Cairo

GMT+3

Moscow

GMT+5.5

New Delhi

GMT+8

Beijing

GMT+9

Tokyo

GMT+10

Sydney

You should also verify that the time
format and the daylight saving settings are
correct.

For more information, see System

Settings on page 36 of this User Guide.

14

Accessing the Main Menu

These menus are represented by seven
icons which appear in the main menu.

To access the main menu:

• In Idle mode, press the OK key.

Once you have entered the main menu,
seven menu icons will be displayed:

Menu Icon Description

Intercom menu - Allows you to connect to other handsets linked to
the gateway

Settings menu - Allows you to congure settings for your Sound­Point IP 200W

Call log menu - Allows you to view all placed, missed, and
received calls

Info Services menu - (Not available with the default setting)

Allows you to view weather, trafc and other information via the

Internet

Contacts menu - Stores all of your frequently-called contacts.

Call Services menu - (Not available with the default setting)

Allows you to congure your phone’s features (dependent upon

your Internet Telephony Service Provider or IP PBX manufacturer).

Messages menu - (Not available with the default setting)
Allows you to listen to new and saved messages

There are seven different task menus
available. These menus allow you to con-

gure your phone, change your settings,

or perform other tasks.

For more information, see Using the

SoundPoint IP 200W on page 15 of

this User Guide.

Task Menus

Accessing Individual Menus

• You may use the navigation
keys to scroll between the seven
different menu icons.

For more information on task menus,
see Using the Task Menus (starting
on page of 23 this User Guide).

15

Using the SoundPoint IP 200W

Placing a Call

When you are placing or receiving calls,
an icon will be displayed which indicates
the status of your call:

Placing an IP call

• In Idle mode, dial the desired

number, and then press .

Ending a Call

• Press , or place the handset in the
charger.

Your SoundPoint IP 200W telephone can also be used for placing calls
over an analog telephone line. For more details, see Placing Calls

Over an Analog Line on page 20 of this User Guide.

Call Status Icon Displayed

Outbound Call

Incoming Call

Current Call

16

Using the Contact Directory

Placing a Call Using the Con-

tact Directory

1. In Idle mode, press the OK key,
choose Contacts from the main
menu, and then press the OK
key.

2. Scroll up or down to the desired
contact and then press .

Using the Call Log

Placing a Call Using the Call

Log

1. In Idle mode, press Call log, or
choose Call log from the main
menu, and then press the OK
key.

2. Scroll up or down to the desired
number, and then press .

Using Redial

Placing a Call Using Redial

1. In Idle mode, press the Options
soft key, choose Redial, and then
press the OK key.

2. To dial the number, press .

Using Speed Dial

You can place up to nine contacts on
speed dial. For more information, see

Using Speed Dial on page 45 of this

User Guide.