Polycom SoundPoint 430, SoundPoint IP 430 User Manual

User Guide
SoundPoint® IP 430 SIP 3.0

SoundPoint

®

IP 430 SIP

M

enu

V

oice Mail

Do Not Disturb

Sel

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

W

XYZ

0

OPER

*

#

2

ABC

U S E R G U I D E

December, 2007

Contents

Introduction ......................................................1

Parts List .......................................................... 1

Installing SoundPoint® IP 430 SIP ......................... 2

Connecting Network and Power Source ...................................... 2

Connecting the Handset and Optional Headset ............................ 3

Attaching the Base.................................................................... 3

Features ........................................................... 5

Key Descriptions ................................................ 6

Using SoundPoint® IP 430 SIP .............................. 7

Placing a Call .......................................................................... 7

Answering a Call ..................................................................... 8

Call Hold and Resume .............................................................. 8

Multiple Calls on Hold .............................................................. 8

Microphone Mute ..................................................................... 8

General Key Use ...................................................................... 9

Local Conferencing ................................................................... 9

Splitting a Conference .............................................................. 9

Transferring a Call .................................................................. 10

Call Timer .............................................................................. 10

Ending a Call ........................................................................ 10

Redial ................................................................................... 10

Call Forwarding ..................................................................... 11

Volume Adjustment ................................................................. 11

Do Not Disturb ....................................................................... 11

Time and Date ....................................................................... 12

Headset Memory Mode ..........................................................12

Headset Hookswitch ...............................................................12

Display Contrast ..................................................................... 12

Ring Type ..............................................................................13

Call Lists ................................................................................ 13

Contact Directory ................................................................... 13

Speed Dial ............................................................................ 15

Multiple Lines .........................................................................16

Multiple Keys per Line ............................................................. 16

Multiple Call Appearances ......................................................17

Shared Lines .......................................................................... 18

Voice Mail ............................................................................ 18

Distinctive Ringing / Call Treatment .......................................... 19

Multilingual Support (Localization) ............................................ 19

Phone Reboot ........................................................................ 20

Optional Features ............................................20

Text Messaging ...................................................................... 20

Presence / Status / Buddy Lists ................................................ 21

Troubleshooting ............................................... 23

Safety and Compliance ...................................... 24

Part 15 Rules ......................................................................... 24

Class B Digital Device or Peripheral .......................................... 24

Modifications ......................................................................... 25

Installation Instructions............................................................. 25

Plug Acts as Disconnect Device ................................................ 25

Industry Canada (IC) .............................................................. 25

CE & VCCI Mark .................................................................... 25

Polycom Limited Warranty

and Limitation Liability ..................................... 25

Exclusions ....................................................... 26

Warranty Exclusive ........................................... 26

Service Agreements .......................................... 26

Limitations of Liability ...................................... 27

Disclaimer ....................................................... 27

Governing Law ................................................ 27

Copyright Notice .............................................. 27

1

Thank you for choosing SoundPoint®
IP 430 SIP, a full-duplex, hands-free
phone. This unit provides business
telephony features and functions such as
Multiple Call Appearances, Call Hold,
Transfer, and Conference over an IP

network. In this User Guide, you will nd

everything you need to quickly use your
new phone.

Be sure to verify with your system admin­istrator that your network is prepared for

conguring your SoundPoint® IP 430 SIP

phone. As well, be sure to read the Parts
List, and the Safety Notices section in this
guide before you set up the SoundPoint®
IP 430 SIP phone.

Introduction

Parts List

The following items are included in your
SoundPoint® IP 430 SIP package. Check
this list before installation to ensure that

you have received each item. If you are
missing any items, please contact your
system administrator.

Polycom SoundPoint® IP 430 SIP

Handset & Handset Cord

Network Cable

Power Adapter

(Not shown: Country-specific
AC cord provided)

Phone Base

Quick Start Guide

2

Installing SoundPoint® IP 430 SIP

This section provides basic installation
instructions and information for obtaining
the best performance with the Sound­Point® IP 430 SIP phone. If you require
additional information or assistance with
your new phone, please contact your sys­tem administrator.

The SoundPoint® IP 430 SIP User Guide
includes regulatory compliance informa­tion that your system administrator should
review. It can also be found at www.
polycom.com.

Connecting Network and Power Source

AC Power Option

Connect the supplied Network cable be-

tween the LAN jack on the phone and the
LAN port on the wall or hub/switch device
port. Connect the DC plug on the power
adapter to the DC 24V jack marked on the

phone. Connect the country-specic AC

cord to the power adapter.

In-Line Power Option

If the phone is connected to a compatible

Ethernet switch that can provide in-line
power, the phone will use that power op­tion. Simply plug the supplied Network
cable between the LAN jack on the phone
and an available Power and Data port on
the In-Line Power switch.

IEEE 802.3af compliant Power
over Ethernet Hub/Switch
(Terminal or Midspan)

Network Port

Power Adapter
(24V DC)

Optional PC
Connection

Optional PC
Connection

3

Connecting the Handset and Optional Headset

Attaching the Base

(Optional)

1. Connect the short, straight end
of the phone cord to the handset
and the corresponding longer
straight end of the cord to the
handset jack on the back of the
phone.

2. Connect the headset (optional
accessory) to the headset jack
on the back of the phone.

1. Place all cords in the recessed area
above the modular jacks as shown.

2. Align the two protrusions on the
bracket with their corresponding
holes in the phone and snap them to­gether to lock the base to the phone.

For information on headsets,
please visit www.polycom.com
and choose the Support link.

The base unit can be attached to the SoundPoint® IP 430 in one of two ways:

Deskmount Method

4

4. With mounting tab of the base
unit facing up, fasten the base unit
to wall using wall anchors (not
included). Snap the SoundPoint®
IP 430 into place.

Wallmount Method

2. On the back of the phone, remove
the key located behind the hook­switch. (See below.)

3. Reposition it so that the end tab
(at 45º angle) is facing up. (See
below.) This will ensure that the
handset remains in place within the
cradle in this position.

1. Place all cords in the recessed area
above the modular jacks as shown in
previous example.

5

Features

Line/Speed
Dial Keys

Speakerphone

Microphone Mute

Headset

Feature Keys

Access important features
using these keys.

Dial Pad

These 12 keys
provide the 10 digits,
alphabetic, and special
characters available in context
sensitive applications.

Display Control

Keys

Use the arrow keys

to scroll through the
displayed information.

Hold

Hookswitch

Speaker

For ringer and
hands-free audio
output.

Indicator

This will alert you to
new messages, and
other events.

Graphic Display

Shows information
about calls, messages,
soft keys, time, date,
and other relevant
data.

Hands-free Microphone

This works best when the phone is placed on a hard, flat surface.

Soft Keys

The screen will display
labels for these keys,
to identify their context­sensitive functions.

Line Indicators Individual multi-color

LEDs display a dynamic call state.

Volume Adjustment Keys

Use these to adjust the volume of the handset,
headset, speaker, and ringer.

6

Feature Key Description

Allows for hands-free communication during calls.

Sel

Sel

Mutes audio transmission locally during calls.

Del

Sel

Sel

Allows you to place and receive calls through an optionally con­nected headset.

Line or Speed Dial keys with LED indicators.

Dials last connected party from the phone.

Hold

Del

Sel

Hold

Del

Sel

Menu

Places current active call in Hold state.

Access Message Center and Instant Messages.

Access local and server features.

Sel

Select control for options and text within local menus.

Scrolling of lists and control of text/number entry on display.

Soft keys to select from various context-sensitive options.

Hold

Del

Sel

DEF

5

JKL6MNO

8

TUV9WXYZ

0

OPER

#

2

ABC

Hold

Del

Sel

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV87WXYZ

9

OPER

0

Volume keys to adjusts audio and ringer volume.

Dial Pad

General dialing and alphanumeric entry (incl. special characters).

Key Descriptions

7

Placing a Call

Using the Handset:

1. To obtain dial tone, pick up the handset.

2. Dial the desired number.

See also Headset Memory Mode.

During a call, you can alternate
between handset, headset, or
hands-free modes by pressing the

Del

Sel

Del

Sel

or

Sel

Sel

keys, or picking up

the handset.

To obtain the IP address of your phone, press

Del

Sel

Menu

followed by Status, Platform and Phone.

The IP address is listed together with other phone information.

Using SoundPoint® IP 430 SIP

Using Hands-Free Speakerphone Mode:

1. With the handset on-hook, press any as­signed line key,

Sel

Sel

, or NewCall to obtain

dial tone.

2. Dial the desired number.

Using the Headset:

1. With the optional headset connected, press
any assigned line key,

Del

Sel

Del

Sel

, or NewCall to

obtain dial tone.

2. Dial the desired number.

You also have the option to dial directly from the

dial pad without rst getting dial tone. Simply

enter the number then lift the handset, press the

Dial soft key, or press the

Del

Sel

Del

Sel

or

Sel

Sel

keys.

In all cases, the active call will appear on the
display showing call duration and destination.

8

If multiple calls are on hold on a single
line key, use the arrow keys to switch be­tween the calls then press the Resume soft
key to retrieve the desired call. If more
than two calls are on hold on a single key,
an indication will appear on the display,
for example “2/3” shows that this is the

second call out of three calls.
If calls are on hold on more than one line
key, the details of the calls on any line key
can be viewed by pressing that line key
and holding it down for a few seconds. If

a line key is pressed briey, the rst call

on hold on that line key will be retrieved.

Answering a Call

Using the Handset:

Pick up the handset.

Using Hands-Free Speakerphone Mode:

Press

, or with the handset on hook press the

line key with the active indicator, or the Answr

soft key.

Using the Headset:

Press

Del

Sel

Del

Sel

to answer the call through an

optionally connected headset.

In all cases, the active call will appear on the
display showing call duration and destination.

Call Hold and Resume

During a call, press

Hold

Del

Sel

Hold

Del

Sel

Menu

Messages

or the Hold soft key.

The call will be placed on hold and this will be
indicated on the display. Press the Resume soft
key, or the line key to retrieve the call.

Incoming calls may be ignored
by pressing the Reject soft key or
invoking Do Not Disturb during
ringing. Note that Do Not Dis­turb stays active when the call is
dropped and will remain so until
toggled off.

Multiple Calls on Hold

Microphone Mute

During a call, press

Sel

Sel

. The LED on the

phone lights up and a ashing microphone

on the display indicates that the other party
(parties) cannot hear you.

Microphone Mute applies to all modes:
handset, headset, and hands-free. You can
still hear all other parties while Mute is
enabled.

To turn off Microphone Mute, press

Sel

Sel

again.

9

General Key Use

To navigate through menus and to enter
data, these are useful tips:

1. Use

Sel

and

to scroll through

lists. In some lists the

Hold

Del

Sel

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

WXYZ

0

*

#

2

ABC

Menu

Messages

Do Not Disturb

ABC21DEF

3

54

MNOJKLGHI

6

TUV

87

WXYZ

9

OPER

PQRS

0

and

Hold

Del

Sel

DEF

6

MNO

9

WXYZ

#

Menu

Messages

Do Not Disturb

DEF

3

MNOJKLGHI

6

WXYZ

9

keys can be used as “Page Up” and
“Page Down”.

2. When menus have submenus, use
and

Sel

to move one level down or

one level back up.

3. Press

Del

Sel

Del

Sel

Menu

to exit from any

menu.

4. To enter text using the dial pad, press
the number keys one or more times
For example, for ‘A’ press ‘2’ and

for ‘C’ press ‘222’. When in text
entry mode the display title will show
whether keys will generate numbers
(1), upper-case (A) or lower-case (a)
characters and the 1/A/a soft key can
change this.

Local Conferencing

You can create a conference with two other
parties using the phone’s local conferencing
feature.

1. Place a call to the rst party.

2. Press the Cnfrnc soft key to create a
new call (the active call is placed
on hold).

3. Dial the phone number of the sec­ond party or use the arrow keys to
access speed dial numbers, missed,
placed and received call lists. From
one of these lists press the Dial soft
key.

4. When the second party answers,

press the Cnfrnc soft key again to
join all parties in the conference,
or press the Split soft key to put

the rst call on hold and keep the

second call as the active call.

A conference may be created at any time
between an active call and a call which is
on hold (on the same line or another line)
by pressing the Join soft key.

Ending the call on the conference
originator’s phone will not end the
conference; the other two parties
can continue to talk.

Splitting a Conference

When a conference has been established, a
Split soft key is available. Pressing this key
will split the conference into two calls on
hold.

10

1. During a call, press the Trnsfr soft key

(the active call is placed on hold).

2. Dial the number to which you want to
transfer the call.

OR

Use the arrow keys to access speed

dial numbers, missed, placed, and
received call lists. From one of these
lists, press the Dial soft key.

3. Press the Trnsfr soft key again to
complete the transfer. This can be
done as soon as the ringback sound is
heard or you can wait until the third
party answers and talk to them before
completing the transfer.

Transferring a Call

Call Timer

Call duration on an active call is monitored
through a local call timer. This is vis­ible within the active call window on the
display.

Ending a Call

Press the EndCall soft key.

OR

Replace the handset, or press

if in

Hands-free Mode, or

Del

Sel

Del

Sel

if in Headset

Mode.

Redial

Press

Del

Sel

Conference

1 3

DEF

5

JKL

4

GHI

6

MNO

2

ABC

Del

Sel

Directories

Services

Call Lists

Buddy Status

My Status

Redial

Menu

Messages

Do Not Disturb

ABC

21

DEF

3

54

MNOJKLGHI

6

TUV

WXYZ

PQRS

to dial the last call placed

from your phone.

To redial another previously dialed num­ber, press

from the phone’s idle display,

and press

again to place the call

OR

Press

Del

Sel

Del

Sel

Menu

and select Features, Call

Lists, Placed Calls to access the list.

A blind transfer (without consul­tation) can also be supported by
pressing the Blind soft key.

Transfer may be cancelled during estab­lishment by pressing the Cancel soft key.
The original call is resumed.

11

Calls may be forwarded to another exten­sion as follows:

1. Press the Fwd soft key from the
phone’s idle display or press

Del

Sel

Del

Sel

Menu

and select Features and

Forward at any time.

2. (Optional) If multiple lines are in
use, select which line to forward.

3. Enter a number or URL to forward
all future calls to.

4. Press the Enable soft key to conrm
Call Forwarding.

Idle display returns with a moving arrow
on the line label to conrm Call Forward­ing enabled.

To turn call forwarding off:

1. Press the Fwd soft key from the

phone’s idle display or press

Del

Sel

Del

Sel

Menu

and select Features and

Forward.

2. (Optional) If multiple lines are in
use, select which line to disable.

3. Press the Disabl soft key.

Idle display returns and the line indicator
now displays the regular icon.

Volume Adjustment

Press the volume keys to adjust handset,
headset, and hands-free speaker volume
during a call. Pressing these keys in idle
state adjusts the ringer volume.

Do Not Disturb

To prevent the phone from ringing on
incoming calls, press

Del

Sel

Del

Sel

Menu

and select

Features, Do Not Disturb. A ashing icon

and text on the display indicates that Do
Not Disturb is on.

Calls received while Do Not Disturb is
enabled are logged in the Missed Calls list.

To turn off Do Not Disturb, press

Del

Sel

Del

Sel

Menu

and select Features, and then

deselect Do Not Disturb.

(Optional) If multiple lines are in use, Do
Not Disturb can be set on a line-by-line
basis. Contact your system administrator
for further details. When Do Not Disturb
is enabled for a particular line, this is
indicated by a ashing “ X ” beside the line

indicator on the display.

To conform to regulatory requirements, hand­set and headset volume will return to a preset
level after each call. Hands-free volume
settings will be maintained across calls.

Call Forwarding

Call forwarding is not available on shared
lines.

12

Time and Date

Time and Date is clearly displayed on the
SoundPoint® IP 430 SIP phone. If the
phone cannot obtain a time and date from

the server, the display will ash. Contact

your system administrator if either time or
date is incorrect. You have control over
the format of the display and can turn it
off. Select options which are right for you
as follows:

1. Press

Del

Sel

Del

Sel

Menu

.

2. Select Settings followed by Basic,
Preferences, Time & Date.

3. Select from Clock Date, Clock Time,
Clock Order or Enable / Disable.

4. Scroll through the options via the up
and down arrow keys.

5. Press Select to conrm and

Del

Sel

Del

Sel

Menu

to return directly to the idle display.

Headset Memory Mode

As an option, the headset can be perma­nently enabled. This is especially useful
for regular headset users. To do this:

1. Press

Del

Sel

Del

Sel

Menu

.

2. Select Settings followed by Basic,
Preferences, Headset Memory.

3. Use the up or down arrows and Select
soft key to enable Headset Memory
Mode.

4. Press

Del

Sel

Del

Sel

Menu

to return to the main

menu.

Subsequent calls to or from this phone
using the headset will cause the headset

key to ash. Pressing the line keys or the

Answr soft key to receive a call will now
connect to the user’s headset automati­cally.

Repeat steps 1-3 and select Disabled to
turn Headset Memory Mode off.

Display Contrast

To adjust the contrast on the display to a
comfortable level:

1. Press

Del

Sel

Del

Sel

Menu

. Select Settings fol-

lowed by Basic, Contrast.

2. Pressing the Up or Down soft keys
or volume keys will increase or
decrease the display contrast.

3. Press the Ok or Cancel soft keys to

accept or reject changes.

4. Press

Del

Sel

Del

Sel

Menu

or the Exit soft key

to return to the idle display.

Headset Hookswitch

This feature enables electronic hookswitch
support.

To select a headset that supports electronic
hookswitch:

1. Press

Del

Sel

Del

Sel

Menu

.

2. Select Settings > Basic > Preferences
> Headset > Analog Headset Mode.

3. Use

or

Sel

Sel

to select your head-

set and press the Select soft key.

13

Ring Type

Many ring types are available including a
“Silent Ring”. You can select different rings
to distinguish between lines or to have a dif­ferent ring from your neighbor’s phone.

To change the incoming ring:

1. Press

Del

Sel

Del

Sel

Menu

. Select Settings fol-

lowed by Basic, Ring Type.

2. (Optional) If multiple lines are used,

rst select which line to change.

3. Using the arrow keys, highlight the
desired ring type. Press the Play soft
key to hear the selected ring type.

4. Press Select to change to the selected

ring type.

5. Press

Del

Sel

Del

Sel

Menu

or the Exit soft key to

return to the idle display.

See also Distinctive Ringing / Call

Treatment.

Call Lists

A local list of calls missed, received, and
placed is maintained by the phone (up to

100 for each).

Press

Del

Sel

Del

Sel

Menu

followed by Features, Call

Lists and Missed, Received, or Placed
Calls as desired. Call information will be

displayed. From this screen:

1. Choose Edit to amend the dial string
before dialing.

2. Choose Dial to return the call.

3. Choose Exit to return to the previous
menu.

To quickly view respective call lists
from the idle display:

Press

for Placed Calls.

Press

Sel

for Received Calls.

Press

Sel

for Missed Calls.

For additional choices, press More fol­lowed by:

4. Info to view information about the

call.

5. Save to store the contact to the

Contact Directory.

6. Clear to delete the call from the list.

Press More and Exit soft keys to return to
the idle display.

If “Silent Ring” is selected, incoming
calls can only be answered by press­ing the Answer soft key.

Contact Directory

In addition to a directory of missed,
placed, or received calls, large number
of contacts in your phone’s local contact
directory. Contact your system administra­tor for the exact number.

You can dial or search for a contact in this
directory. You may be able to add, edit,
and delete contacts.

Contacts can be easily added from
Call Lists. See Call Lists for

more information.

14

To add or edit a contact:

1. Press

Del

Sel

Conference

Del

Sel

Directories

and select Contact

Directory.

2. Press Add to enter another contact
into the phone’s database or high­light an existing entry then press
Edit.

3. Enter first and/or last name from the
keypad. Press the 1/A/a soft key
to select between numeric and up­per/lower case alphanumeric modes.
Press the Encoding soft key to access
special characters in other languag-

es.

4. Enter the Contact number. This is a
required field and it must be unique
(not already in the directory).

5. Speed Dial Index, Ring Type and
Divert Contact may be left blank.

6. Use

and

Sel

to switch between
Enabled and Disabled settings for
the last four fields.

7. Press Save to confirm or Cancel to
abandon the changes then press Exit
to return to the idle display.

You may have read access to portions of
your corporate directory through your
phone. The contacts that you can see are
determined by your system administrator.
You can add contacts from the corporate
directory to your local contact directory

To search for a particular contact:

1. Press More and then Search from the

Contact Directory menu.

2. Using the dial pad, enter the first few
characters for First or Last names.

3. Press Search to search for contacts.

4. Successful matches can be dialed
from the resulting screen.

To search for a particular contact in the corporate directory:

1. Press

Del

Sel

Conference

Del

Sel

Directories

.

2. Select Corporate Directory.

3. Search for the contact in one of the
following ways:

a Use

and

Sel

Sel

to scroll
through the list to find the
contact.

You can also use the * key to

Page Up and the # key to Page
Down.

b Press the Search soft key, then

enter the first few letters or
numbers of the first name, last
name, or any other parameter
displayed in the list.

15

Speed Dial

Pre-assigned numbers can be associated
with speed dial entries for rapid automated
dialing. Speed Dial entries are consecu­tively placed next to assigned line keys

on the phone. When a new entry is added
to the Contact List, it is automatically as­signed the next available speed dial index.

Example: To change a Speed Dial key assignment:

1. Press

Del

Sel

Del

Sel

Menu

and select Features,

Contact Directory. Highlight an

existing directory entry and press
Edit,

OR press and hold the line key

which already has a speed dial
number assigned to it. That contact
in the directory will automatically be
displayed.

2. If a speed dial index already exists,
delete it by pressing the

key and

then the << softkey.

3. If desired, enter a new speed dial
index.

4. Press Save to conrm or Cancel to
abandon the change then press Exit
to return to the idle display.

Add Contacts From Corporate Directory:

1. Press

Del

Sel

Conference

Del

Sel

Directories

.

2. Select Corporate Directory.

3. Search for the contact. (See To

search for a particular contact in
the corporate directory, on previ-

ous page.)

4. Press the View soft key. The

contact’s information appears on the
graphic display.

5. Press the Save soft key to save the

contact in the local contact directory.

“Entry saved” appears on the

graphic display. Only the first name,
last name, and phone number are
saved.

If the contact already exists in the

contact directory, “Entry already
exists” appears.

6. Press

Del

Sel

Del

Sel

Menu

or the Exit soft key

repeatedly to return to the idle dis­play.

Press the Submit soft key.

c Using the dial pad, enter the

first few characters of the
contacts’s last name.

The characters that you enter

appear on the second line of the
graphic display.

The entries whose last name begin

with the characters that you entered
(or are alphabetically next to the
characters that you entered) appear
on the graphic display.

16

To quickly view a complete list of assigned
speed dial entries, press

from the idle
display. Dial directly from a selected
number.

Multiple Lines

Your SoundPoint® IP 430 SIP can support

up to two lines. Lines can be congured for

private or shared lines.

Typically, the top-most line key is reserved for
the principle directory number of the phone.

Depending on how your phone is congured,

the display could resemble one of the displays
shown:

Multiple Keys Per Line

A line on the phone can be congured to have

both line keys associated with it. If this is the
case, the display could look like this:

Incoming calls to this line will be distributed
evenly among the two available keys. Simi­larly, outgoing calls will be distributed.

: :

:

..

.

.

To dial a number assigned to a Line Key,
simply press the line key directly opposite
the number on the display.

Idle display could now be as shown:

17

Multiple Call Appearances

Each line on the phone can be congured to have

one or more call appearances. More than one
call appearance is useful if there is an active call
and an incoming call arrives on the same line. In
the example shown, extension 2020 is in an out-

bound call with 2024. The second gure shows

an incoming call from John Brown. To answer
this incoming call, put the original call on Hold
or press the

Sel

key to access the new call. Soft

key labels will be updated on the display with
these options:

1. Answr the incoming call.

2. Reject the incoming call.

3. Forward the incoming call to another exten-

sion.
Answering the incoming call places the original
call on Hold and refreshes the soft key labels as

indicated (third gure). If more than one call

appearance is in use, one will appear on the dis­play and the total number will be indicated by a
counter at the top right corner of the display. For
example “2/3” indicates that the highlighted call
is the second one out of a total of three.

In the example case illustrated, another out-

bound call can be placed on the same rst line.

Press Hold during the rst call and press NewCall
to obtain dial tone and a new call appearance for
a second call.

18

Shared Lines

The phone supports shared lines**. A
shared line is indicated by a different

line icon. In the gure, the rst line is

private and the second line is shared. If
two phones share a line, an incoming call
to that number will cause both phones to
ring. The call can be answered on either
phone but not both.

If a shared line is in use on one of the
phones, it may be unavailable on the
other one. The shared line icon changes
to a moving icon and the line LED turns
red when the line is in use remotely.

Calls on shared lines can be transferred,
put on hold, or added to a conference.

Voice Mail

**

Shared lines are an optional feature con­gured on the server and may not be sup­ported on your particular system. Contact

your system administrator to nd out.

Received messages will be indicated by a

ashing Message Waiting Indicator LED

on the front of the phone and optionally a

visual notication on the display.

Individual line indicators reect voice or

text messages left on that line (useful if
multiple lines are in use).

A stutter dial tone in place of normal dial
tone is used to indicate that one or more
voice messages are waiting at the message
center.

To listen to voice messages:

1. Press and select Message

Center*†.

2. (Optional) If multiple lines are in
use, select from which line messages
are to be retrieved.

3. Display indicates number of mes­sages and their importance. Press

Connct to initiate Voice Mail retrieval
from the Message Center,

OR
Press Clear to turn off the ashing

LED without listening to messages.

4. Follow voice prompts to listen to
messages.

*

Voice Mail is an optional feature cong­ured on the server and may not be sup­ported on your particular system. Contact

your system administrator to nd out.

†

Screen options may vary with server­based application.

Voice Mail can be accessed with a
single key press. Contact your system

administrator to congure this option.

19

Distinctive Ringing / Call Treatment

You can set distinctive incoming ringing tones for con-

tacts in your local directory. This allows identication
of a contact by a specic ring tone.

To set a distinctive ring for a local contact:

1. Press

Del

Sel

Del

Sel

Menu

then Features, and

select Contact Directory.

2. Using the arrow keys, scroll through
the directory to choose a contact.

3. Press Edit and scroll down to Ring
Type.

4. Enter a number corresponding to
one of the ring types available (press

key and then << to remove an

existing value). See Ring Type in
this guide for further details.

5. Press the Save soft key or Cancel to

abandon the change then

Del

Sel

Del

Sel

Menu

press to return to the idle display.

Incoming calls from this contact will now
have a distinctive ringing pattern.

This feature is local to the phone, and may be overridden by server
settings. Contact your system administrator for more details.

Multilingual Support (Localization)

Many languages are supported by the phone.

To change language:

1. Press

Del

Sel

Del

Sel

Menu

and select Settings,

Basic, Preferences, Language.

2. Scroll through the list of available
languages and press the Select soft
key when the desired language is

highlighted.

3. The display will change to the lan­guage of your choice.

4. Exit to the idle display by pressing

Del

Sel

Del

Sel

Menu

.

20

Text Messaging

You can send and receive Text messages
on the phone. SIP Instant (Text) Messag­ing is supported in real-time. Received

messages will be indicated by a ashing

Message Waiting Indicator LED on the
front of the phone and optionally a visual

notication on the display.

In the case of problems, it may be possible to restore normal operation of your
phone without rebooting. Contact your system administrator before attempting
to reboot the phone.

Phone Reboot

Periodically, the phone may require a user
reboot. Reasons for this include accepting a

new conguration or new software.

There are two ways to reboot the phone:

►Simultaneously press and hold the

Messages, Hold, and Volume keys (see

gure) for more than 3 seconds or until a

beep is heard.

► Press

Del

Sel

Del

Sel

Menu

and select Settings,

Advanced, Restart Phone (the user pass-

word is required to access this menu).

The reboot process will begin and is complete
when the idle display is shown.

Optional Features

To read text messages:

1. Press and select Instant

Messages,

OR
Press the IM soft key to read a mes-

sage just received.

2. (Optional) If multiple lines are in
use, select from which line messages

are to be retrieved.

3. Messages appear rst to last in sent

order.

4. Press the Next or Prev soft keys to

cycle through messages in order.

5. Press the More soft key to access the
Delete, Reply and New options.

21

To send a text message:

1. Press .

2. Select Instant Messages.

3. (Optional) If multiple lines are in

use, rst select from which line to

send a message.

4. Press the New soft key.

5. Enter the desired extension or SIP

URL. Press the 1/A/a soft key to
alternate between numeric and up­per/lower case alphanumeric modes.

6. Press the Select soft key to choose

from various pre-scripted short mes­sages,

OR

Press Edit to compose a custom

message. Use dial pad keys to cycle
through the character set. Use keys
1,*,0, and # to select special charac­ters.

7. Press Send when nished.

Presence / Status / Buddy Lists

To add or delete a contact from your buddy list, or block a contact:

The phone combines interactive message
services and status monitoring to comple­ment a traditional messaging application
such as email.

Live interaction within a pool of phones is
possible by monitoring the “presence” of
the parties involved.

Each phone can “watch” the status of up
to eight other phones. These other phones
form the “Buddy List”. The status of bud­dies is displayed and updated in real time.
Each phone can also be “watched” by up
to eight other phones.

1. Press

Del

Sel

Del

Sel

Menu

and select Features,

Contact Directory.

2. Using the arrow keys, scroll through
the directory to choose a contact.

3. Press Edit and scroll down to the
Watch Buddy or Block Buddy elds.

4. Press

to switch between Enabled

or Disabled status.

5. Press the Save soft key or Cancel

to abandon the change then press

Del

Sel

Del

Sel

Menu

to return to the idle dis-

play.

The gures show a typical Buddy Status screen dis­play of monitored phones and a My Status display.

: :

:

..

.

.

: :

:

..

.

.

22

1. Press

Del

Sel

Del

Sel

Menu

and select Features

and Presence.

2. Choose My Status to change your
own status (online, busy, etc.). This
affects information sent to watch­ing phones. Presence information
will also be sent to watching phones
when the user goes off-hook or
invokes Do Not Disturb. The My
Status display can also be accessed
by pressing the Stats soft key from
the idle display.

3. Choose Buddy Status to monitor
the status of the contacts within
your buddy list. This can also be
accessed by pressing the Buddies soft
key on the idle display.

4. Choose Watcher List to see which
phones are currently monitoring
your status. Press the Block soft key
to block a watcher.

5. Choose Blocked List to see which
phones you have blocked from
monitoring your status. Press the
Unblk soft key to unblock a contact.

To view and change Presence settings:

1. Press the Buddies soft key on the idle

display to get to the Buddy Status
screen or press

Del

Sel

Del

Sel

Menu

and select

Features, Presence, Buddy Status.

2. Press More.

3. Press Add.

4. Enter the number of the buddy, for
example, 7778.

5. Press Submit.

If the buddy is added successfully, you
are able to scroll to it on the Buddy Status
screen.

Any contacts added through the buddy list
will appear in as a contact in Microsoft®
Office Communicator and Windows
Messenger.

To add a contact in the buddy list:

Your phone can be congured to work with Microsoft® Ofce Live Communications
Server and communicate with others using Microsoft® Ofce Communicator and
Windows Messenger. Contact your system administrator to nd out.

23

No Dial-Tone

Verify power is correctly applied to the
SoundPoint® IP 430 SIP phone:

• Check that the display is illuminated.

• Make sure the LAN cable is inserted
properly at the rear of the phone
(try unplugging and re-inserting the
cable).

• If using inline powering, check that
the switch is supplying power to the
phone (contact your System Adminis­trator).

Verify if dial tone is present on any other
audio paths:

• Switch between handset, headset (if
present) or hands-free to see if dial
tone is present on these other paths.

• If dial tone exists on one of these,
connect a different handset or head­set to isolate the problem.

No Display, Incorrect Display, or Bad Con­trast

Verify power is correctly applied to the
SoundPoint® IP 430 SIP phone:

• As “No Dial-Tone” above.

Verify contrast adjustment:

• Follow the instructions in this User
Guide to readjust the contrast to a
darker level.

• Reboot the phone to obtain a default

Troubleshooting

display changes in response.

No Ringing

Verify incoming ring setting and volume
levels:

• Adjust the ringing level from the
front panel using the volume up/
down keys.

• Check that ring type selection is not

Verify correct connections:

• Ensure the headset is plugged into
the jack marked Headset at the rear
of the phone.

• Ensure the headset amplier (if pres-

ent) is turned on and/or the volume
is correctly adjusted.

• Ensure that headset is compatible
with the phone.

Silent Ring.
Verify successful outbound or inbound
calling:

• As “No Display” above.

• Check same status of handset,
headset (if connected) and through

the hands-free speakerphone.

No Audio on Headset

level of contrast (follow the instruc-

tions in this User Guide).
Verify successful outbound or inbound
calling:

• Place a call to the phone under in­vestigation - check that the display
indicates incoming call information.

• Lift the handset. Ensure dial tone is
present and place a call to another
extension or number, check that the

24

No Response from Feature Key Presses

Verify phone is in active state:

• Make a call to the phone to check
for inbound call display and ring­ing as normal. If successful, try to
press feature keys within the call to
access Directory or Buddy Status for
example.

nection to the network.

Part 15 Rules

This device complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions:

Safety and Compliance

1. This device may not cause harmful
interference, and

2. This device must accept any interfer-

Verify LAN cable is properly connected:

• Check termination at the switch or
hub (furthest end of the cable from
the phone).

• Check that the switch or hub is opera-

tional (ashing link/status lights) or

contact your System Administrator.

• Press

Del

Sel

Menu

followed by Status,

Network and

Ethernet. Scroll

down to verify LAN port is Active.

• Reboot the phone to attempt recon-

• Press Menu followed by System Sta-

tus and Server Status to conrm line

is actively registered to the server.

• Reboot the phone to attempt re-reg­istration to the server.

Display shows “Network Link is Down”

Class B Digital Device or
Peripheral

Note: This equipment has been tested and
found to comply with the limits for a Class
B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed
to provide reasonable protection against
harmful interference in a residential instal­lation. This equipment generates, uses,
and can radiate radio frequency energy
and, if not installed and used in accor­dance with the instructions, may cause
harmful interference to radio communica­tions. However, there is no guarantee that

interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the user
is encouraged to try to correct the interfer­ence by one or more of the following
measures:

1. Reorient or relocate the receiving
antenna.

2. Increase the separation between the
equipment and receiver.

3. Connect the equipment into an outlet
on a circuit different from that to

ences received, including interference that may cause undesired operation.

25

which the receiver is connected.

4. Consult the dealer or an experience
radio/TV technician for help.

Modications

In accordance with Part 15 of the FCC

Rules, the user is cau-

tioned that any changes or modications

not expressly approved by Polycom, Inc.
could void the user’s authority to operate

the equipment.

Installation Instructions

Installation must be performed in accordance with all
relevant national wiring rules.

L’Installation doit être exécutée confor­mément à tous les règlements nationaux

applicable au lage électrique.

Plugs Acts as Disconnect

Device

The socket outlet to which this apparatus
is connected must be installed near the

equipment and must always be readily
accessible.

La prise électrique à laquelle l’appareil
est branché doit être installée près de

l’équipement et doit toujours être facilement
accessible.

Industry Canada (IC)

This Class [B] digital apparatus complies
with Canadian ICES-003.

Cet appareil numérique de la classe [B]

Polycom Limited Warranty
and Limitation Liability

est conforme à la norme NMB-003 du
Canada.

CE and VCCI Mark

This SoundPoint® IP 430 SIP has been
marked with the CE mark. This mark
indicates compliance with EEC directories

89/336/EEC and 73/23/EEC.

A full copy of the Declaration of Confor­mity can be obtained from Polycom Ltd.,
270 Bath Road, Slough, Berkshire, SL1
4DX, UK.

26

Products returned to Polycom must be
sent prepaid and packaged appropriately
for safe shipment, and it is recommended
that they be insured or sent by a method
that provides for tracking of the package.
Responsibility for loss or damage does not
transfer to Polycom until the returned item
is received by Polycom. The repaired
or replaced item will be shipped to the
Customer, at Polycom’s expense, not later

than thirty (30) days after Polycom re­ceives the defective product, and Polycom
will retain risk of loss or damage until the
item is delivered to the Customer.

Polycom will not be liable under this
limited warranty if its testing and exami­nation disclose that the alleged defect or
malfunction in the product does not exist
or results from:

• Failure to follow Polycom’s instal­lation, operation, or maintenance
instructions.

• Unauthorized product modication or

alteration.

• Unauthorized use of common carrier
communication services accessed
through the product.

• Abuse, misuse, negligent acts or omis­sions of Customer and persons under
Customer’s control; or

• Acts of third parties, acts of God, ac-

cident, re, lightening, power surges

or outages, or other hazards.

IF A POLYCOM PRODUCT DOES NOT
OPERATE AS WARRANTED ABOVE,
CUSTOMER’S SOLE REMEDY FOR
BREACH OF THAT WARRANTY
SHALL BE REPAIR, REPLACEMENT,
OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OP­TION. TO THE FULL EXTENT AL­LOWED BY LAW, THE FOREGOING
WARRANTIES AND REMEDIES ARE
EXCLUSIVE AND ARE IN LIEU OF
ALL OTHER WARRANTIES, TERMS,
OR CONDITIONS, EXPRESS OR
IMPLIED, EITHER IN FACT OR BY
OPERATION OF LAW, STATUTORY

Exclusions

Warranty Exclusive

Service Agreements

OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFAC-

LIMITED WARRANTY. Polycom war­rants to the end user (“Customer”) that
this product will be free from defects in
workmanship and materials, under normal
use and service, for one year from the date
of purchase from Polycom or its autho­rized reseller.

Polycom’s sole obligation under this
express warranty shall be, at Polycom’s
option and expense, to repair the defec­tive product or part, deliver to Customer
an equivalent product or part to replace

the defective item, or if neither of the two
foregoing options are reasonably avail­able, Polycom may, on its sole discre­tion, refund to Customer the purchase
price paid for the defective product. All
products that are replaced will become the
property of Polycom. Replacement prod­ucts or parts may be new or reconditioned.
Polycom warrants any replaced or repaired
product or part for ninety (90) days from
shipment, or the remainder of the initial
warranty period, whichever is longer.

27

TENANCE, USE, PERFORMANCE,
FAILURE, OR INTERRUPTION OF
ITS PRODUCTS, EVEN IF POLYCOM
OR ITS AUTHORIZED RESELLER
HAS BEEN ADVISED OF THE POS­SIBILITY OF SUCH DAMAGES, AND
LIMITS ITS LIABILITY TO REPAIR,

REPLACEMENT, OR REFUND OF THE
PURCHASE PRICE PAID, AT POLY­COM’S OPTION. THIS DISCLAIMER
OF LIABILITY FOR DAMAGES WILL
NOT BE AFFECTED IF ANY REMEDY
PROVIDED HEREIN SHALL FAIL OF
ITS ESSENTIAL PURPOSE.

Some countries, states, or provinces do
not allow the exclusion or limitation of
implied warranties or the limitation of
incidental or consequential damages for
certain products supplied to consumers,
or the limitation of liability for personal
injury, so the above limitations and exclu­sions may be limited in their application to
you. When the implied warranties are not
allowed to be excluded in their entirety,
they will be limited to the duration of the

applicable written warranty. This warranty

gives you specic legal rights which may

vary depending on local law.

This Limited Warranty and Limitation of
Liability shall be governed by the laws of
the State of California, U.S.A., and by the
laws of the United States, excluding their

conicts of laws principles. The United

Nations Convention on Contracts for the
International Sale of Goods is hereby
excluded in its entirety from application to
this Limited Warranty and Limitation of
Liability.

Limitations of Liability

Disclaimer

Governing Law

Copyright Notice

All rights reserved under International and
Pan-American Copyright Conventions.

No part of the contents of this manual may
be copied, reproduced, or transmitted in

TORY QUALITY, CORRESPONDENCE
WITH DESCRIPTION, AND NON­INFRINGEMENT, ALL OF WHICH
ARE EXPRESSLY DISCLAIMED.
POLYCOM NEITHER ASSUMES NOR
AUTHORIZES ANY OTHER PERSON
TO ASSUME FOR IT ANY OTHER
LIABILITY IN CONNECTION WITH
THE SALE, INSTALLATION, MAINTE­NANCE OR USE OF ITS PRODUCTS.

Please contact your Polycom Authorized
Reseller for information about service
agreements applicable to your product.

LIMITATION OF LIABILITY. TO THE
FULL EXTENT ALLOWED BY LAW,
POLYCOM EXCLUDES FOR ITSELF
AND ITS SUPPLIERS ANY LIABILITY,
WHETHER BASED IN CONTRACT
OR TORT (INCLUDING NEGLI­GENCE), FOR INCIDENTAL, CONSE­QUENTIAL, INDIRECT, SPECIAL, OR
PUNITIVE DAMAGES OF ANY KIND,
OR FOR LOSS OF REVENUE OR
PROFITS, LOSS OF BUSINESS, LOSS
OF INFORMATION OR DATA, OR
OTHER FINANCIAL LOSS ARISING
OUT OF OR IN CONNECTION WITH
THE SALE, INSTALLATION, MAIN-

28

any form or by any means, or translated
into another language or format, in whole
or part, without written consent from
Polycom, Inc.

Do not remove (or allow anybody else

to remove) any product identication,

copyright or other notices.

Polycom, the Polycom logo design, and
SoundPoint are trademarks of Polycom,
Inc. in the U.S. and various other coun­tries.

Portions of the software contained in this
product are Copyright (c) 1998, 1999,
2000 Thai Open Source Software Center
Ltd. and Clark Cooper.

Permission is hereby granted, free of
charge, to any person obtaining a copy of
this software and associated documenta-

tion les (the “Software”), to deal in

the Software without restriction, includ­ing without limitation the rights to use,
copy, modify, merge, publish, distribute,
sublicense, and/or sell copies of the Soft­ware, and to permit persons to whom the
Software is furnished to do so, subject to
the following conditions:

The above copyright notice and this
permission notice shall be included in
all copies or substantial portions of the
Software.

Polycom, Inc.

4750 Willow Road

Pleasanton, CA 94588-2708 USA

©2007 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design

are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks

are the property of their respective companies.

1725-12439-001 Rev. D

M

enu

V

oice Mail

Do Not Disturb

Sel

1 3

DEF

5

JKL

4

GHI

6

MNO

8

TUV

7

PQRS

9

W

XYZ

0

OPER

*

#

2

ABC