Polycom SoundPoint
320/321
Quick Guide
ISC Networking & Telecommunications
University of Pennsylvania
October 2009, v2
PennNet Phone: Polycom SoundPoint IP 320/321 Quick Guide
Contents
Features ............................................................. 3
Phone Basics ...................................................... 4
Making Calls ................................................... 4
Answering Calls .............................................. 4
Ending Calls .................................................... 4
Rejecting/Silencing a Ringing Call .................. 4
Redialing Last Outgoing Number ................... 4
Muting a Call .................................................. 4
Activating Do Not Disturb .............................. 4
Navigation Arrows ............................................. 4
Voice Mail Message Retrieval ............................ 5
Call Lists.............................................................. 5
Accessing the Call Lists ................................... 5
Making a Call from the Received Call List ...... 5
Making a Call from the Placed Calls List ........ 5
Clearing Call Lists............................................ 5
Contacts ............................................................. 5
Adding Contacts ............................................. 5
Adding Contacts from a Call List .................... 6
Editing Contacts ............................................. 6
Deleting Contacts ........................................... 6
Placing a Call to a Contact in the Local
Contact Directory ........................................... 6
Searching the Contact Directory .................... 7
Volume ............................................................... 7
Adjusting the Volume .................................... 7
Call Hold, Transfer, & Conference ..................... 7
Placing a Call on Hold ..................................... 7
Placing a Call on Hold to Dial another Number
....................................................................... 7
Transferring a Call without consultation
(Blind Transfer) .............................................. 7
Initiating a Three-Way Conference Call ......... 7
Creating a Conference call using the Join
Softkey ........................................................... 8
Splitting a Three-way Conference Call ........... 8
Speed Dial Numbers .......................................... 8
Assigning a New Speed Dial Key .................... 8
Adding or Editing a Speed Dial Index for an
Existing Contact ............................................. 8
Using Speed Dial ............................................ 8
Phone Settings ................................................... 8
Distinguishing Calls via Ring Type Settings .... 9
Adjusting the Contrast on the Display ........... 9
Changing the Date and Time Format ............. 9
Line Icons & Symbols ......................................... 9
PPS ..................................................................... 9
Advance One .................................................. 9
Anonymous Call Block ................................... 9
Block Caller ID ................................................ 9
Call Forward All .............................................. 9
Call Forward on Busy ................................... 10
Call Forward on Ring No Answer ................. 10
Call Waiting .................................................. 10
Passwords .................................................... 10
Proxy ............................................................ 10
Voice Mail Delivery Method ........................ 10
Voice Mail Envelope .................................... 10
Voice Mail Caller ID ...................................... 10
Logging into PPS........................................... 10
Soft Reboot ...................................................... 10
Getting Help ..................................................... 10
Transferring a Call with Consultation............. 7
ISC Networking & Telecommunications 2
Features
Graphical LCD Display
View standard phone information such as time, date, total number of missed calls, and select various
softkeys.
Dial
Press to dial a phone number or view the placed call lists
Menu
Activate features for basic phone settings, such as ringtone and backlit display.
Microphone Mute
Toggle the microphone on and off during a conversation. When on, callers can’t hear you.
Volume
Adjust the volume of the handset, speaker, or ringer.
Softkeys
Activate various features and functions. Softkeys change depending on the calling feature or option
selected.
Navigation arrows
Scroll through menu options. Use the checkmark button to select an item,
Line indicator
Solid green – An active call is in progress; Fast flashing green – There is an incoming, ringing call;
Flashing red – The call is on hold; Solid red – The line is busy remotely (shared lines).
Lines/Speed Dial keys
Use these keys to get dial tone or activate one speed dial.
Dial pad
Use the 12 keys for dialing and entering contact information such as names and telephone numbers.
Hold
Place a caller on hold or resume a held call.
Headset
Listen hands-free by inserting the plug of the headset into the headset jack and toggling the Headset
button on or off.
Speakerphone
Toggle the speakerphone off and on.
PennNet Phone: Polycom SoundPoint IP 320/321 Quick Guide
ISC Networking & Telecommunications 3
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