Page 1
User Guide
SoundPoint
®
IP 300/301 SIP 1.5.x
USER GUIDE
SoundPoint
®
IP 300/301 SIP
March 24, 2005
Page 2
Contents
Introduction ............................................... 1
Parts Lis
t ................................................... 1
Installing SoundPoint® IP 300/301 SIP .......... 2
Connecting Network and Power Source ................................2
Connecting the Handset and Optional Headset ....................3
Attaching the Base .................................................................3
Features .................................................... 4
Key Descriptions ......................................... 5
Using SoundPoint® IP 300/301 SIP ............... 6
Placing a Call ........................................................................6
Answering a Call ....................................................................7
Call Hold and Resume ...........................................................7
Multiple Calls on Hold ............................................................7
Microphone Mute ...................................................................7
General Key Use ...................................................................8
Local Conferencing ................................................................8
Splitting a Conference ...........................................................8
Transferring a Call .................................................................8
Call Time
r ...............................................................................9
Ending a Call .........................................................................9
Redial .....................................................................................9
Call Forwarding ......................................................................9
Volume Adjustment ................................................................9
Do Not Disturb .....................................................................10
Time and Date .....................................................................10
Headset Memory Mode .......................................................10
Display Contrast ..................................................................11
Ring Type ............................................................................. 11
Call Lists .............................................................................. 11
Contact List ..........................................................................12
Speed Dial ...........................................................................13
Multiple Lines .......................................................................13
Multiple Keys Per Line .........................................................13
Multiple Call Appearances ...................................................14
Shared Lines ........................................................................14
Page 3
Voice Mail ............................................................................15
Distinctive Ringing / Call Treatment .....................................15
Phone Reboot ......................................................................16
Optional Features ..................................... 16
Text Messaging ....................................................................16
Presence / Status / Buddy Lists ...........................................17
Troubleshooting ........................................ 19
Safety and Compliance ............................... 21
Part 15 Rules .......................................................................21
Class B Digital Device or Peripheral ....................................21
Modifications ........................................................................21
Installation Instructions ........................................................21
Plug Acts as Disconnect Device ..........................................21
Industry Canada (IC) ...........................................................22
CE and VCCI Mark ..............................................................22
Polycom Limited Warranty
and Limitation Liability .............................. 22
Exclusions ................................................ 23
Warranty Exclusiv
e .................................... 23
Service Agreement
s ................................... 23
Limitations of Liability ............................... 23
Disclaimer ................................................ 24
Governing Law .........................................
24
Copyright Notice ....................................... 24
Page 4
1
Thank you for choosing the SoundPoint
®
IP 300/301 SIP. This unit provides busi
ness telephony features and functions
such as Multiple Call Appearances, Call
Hold, Transfer, and Conference over
an IP network. In this User Guide you
will find everything you need to quickly
use your new phone. Be sure to verify
with your system administrator that your
network is prepared for configuring your
SoundPoint® IP 300/301 SIP phone or
consult the Administrator Guide Sound-
Point
®
/SoundStation® IP SIP for more
information. As well, be sure to read the
Parts List and the Safety Notices section
in this guide before you set up and use the
SoundPoint® IP 300/301 SIP phone.
Introduction
Parts List
The following items are included in your
SoundPoint® IP 300/301 SIP package.
Check this list before installation to ensure
that you have received each item. If you
are missing any items, please contact your
system administrator.
Polycom SoundPoint® IP 300/301 SIP
Handset & Handset Cord
Network / Power Cable
Power Adapter
(specification varies according
to country)
Phone Base
Quick Start Guide
1 3
54 6
87 9
0
*
ABC2DEF
MNOJK
LGHI
TU
V
WXYZ
OPER
PQRS
Hold
Menu
Redial
Do Not Disturb
Page 5
2
Installing SoundPoint® IP 300/301 SIP
This section provides basic installation
instructions and information for obtaining
the best performance with the SoundPoint® IP 300/301 SIP phone. If you require additional information or assistance
with your new phone, please contact your
system administrator.
The SoundPoint® IP 300/301 SIP User
Guide includes regulatory compliance
information that your system administrator
should review and can also be found at:
www.polycom.co
m
Connecting Network and Power Source
AC Power Option
In-Line Power Option
Cisco™Catalyst™ In-Line
Power Switch
IEEE 802.3af compliant
In-Line Power switch
Connect the supplied Network
Cable between the LAN jack on
the phone and the LAN port on
the wall or hub/switch device port.
Connect the DC plug of the AC
wall adapter into the supplied LAN
cable as shown.
If the phone is connected to a compatible
Ethernet switch that can provide in-line
power, the phone will use that power option.
Simply plug the supplied Network cable
between the LAN jack on the phone and an
available Power and Data port on the In-Line
Power switch.
Cisco™ In-Line Power
Cable
(Part No. 2200-11014-002 Rev A)
OR
IEEE 802.3af In-Line
Power Cable
(Part No. 2200-11077-002 Rev A)
Page 6
3
Connecting the Handset and Optional Headset
Attaching the Base
(Optional)
1. Connect the short straight end
of the phone cord to the handset
and the corresponding longer
straight end of the cord to the
handset jack on the back of the
phone.
2. Connect the headset (optional
accessory) to the headset jack on
the back of the phone.
1. Place all cords in the recessed area
above the modular jacks as shown.
2. Align the two protrusions on the
bracket with their corresponding
holes in the phone and snap them together to lock the base to the phone.
For information on headsets,
please visit www.polycom.com
and choose the Support link.
Page 7
4
1 3
54 6
87 9
0
*
ABC2DEF
MNOJK
LGHI
TU
V
WXYZ
OPER
PQRS
Hold
Menu
Redial
Do Not Disturb
1 3
54 6
87 9
0
*
ABC2DEF
MNOJK
LGHI
TU
V
WXYZ
OPER
PQRS
Hold
Menu
Redial
Do Not Disturb
Line/Speed Dial Keys
Use these keys to activate up to
two lines or one line and a speed
dial that can be assigned to your
phone.
Microphone Mute
Headset
Feature Keys
Access important features using
these keys.
Hold
Hookswitch
Speaker
For ringer and
hands-free audio
output.
Indicator
This will alert you to
incoming calls, new
messages, and other
events.
Character
Display
Shows information
about calls, messages,
soft keys, time, date,
and other relevant
data.
Display Control Keys
Use the arrow keys to scroll
through the displayed information.
Soft Keys
The screen will display
labels for these keys, to
identify their context-sensitive functions.
Volume Keys
Use these to adjust the volume of the
handset, headset, speaker, and ringer.
Features
Dial Pad
These 12 keys provide the 10
digits, alphabetic and special
characters available in context
sensitive applications.
Page 8
5
Feature Key Description
Se
l
Se
l
Mutes audio transmission locally during calls.
De
l
Se
l
Se
l
Allows users to place and receive calls through an optionally connected headset.
Line or Speed Dial keys.
Scrolls through menu options.
Scrolls through menu options.
De
l
Se
l
De
l
Se
l
Menu
Access local and server features.
Menu
Do Not Disturb
Cancels ringing and directs incoming calls to your Voice Mail (if
supported).
De
l
Se
l
1 3
DEF
5
JKL
4
GHI
6
MNO
2
ABC
De
l
Se
l
Menu
Messages
Do Not Distur
b
ABC
21
DEF
3
54
MNOJKLG HI
6
TUV
WXYZ
PQRS
Directories
Services
Call Lists
Conference
Transfe
r
Redial
Dials last connected party from the phone.
Hold
De
l
Se
l
Hold
De
l
Se
l
Menu
b
Places current active call in Hold state.
Soft keys to select from various context-sensitive options.
Hold
De
l
Se
l
DEF
5
JKL6MNO
8
TUV9WXYZ
0
OPER
#
2
ABC
Hold
De
l
Se
l
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV87WXYZ
9
OPER
0
Volume keys to adjusts audio and ringer volume.
Dial Pad
General dialing and alphanumeric entry (including special characters).
Key Descriptions
Page 9
6
Using SoundPoint® IP 300/301 SIP
Placing a Call
Using the Handset:
1. To obtain dial tone, pick up the handset.
2. Dial the desired number,
OR
Dial by SIP URL or IP† address:
• After obtaining dial tone press
Name
• Enter URL or IP (press * for “.” and #
for “@”)
• Press
Send to complete the call.
Using Listen Mode:
1. With the handset on-hook, press
De
l
Se
l
De
l
Se
l
Menu
, and choose Features, fol-
lowed by
Listen Mode.
2. Dial the desired number,
OR
Dial by SIP URL or IP
†
address as
above.
Using the Headset:
1. With the optional headset connected,
press a line key,
Del
Sel
Del
Sel
, or NewCall to
obtain dial tone.
2. Dial the desired number,
OR
Dial by SIP URL or IP
†
address as
above.
See also Headset Memory Mode.
During a call, users can alternate
between handset or headset modes
by pressing the
Del
Sel
Del
Sel
key, or picking
up the handset.
Users also have the option to dial directly from the dial pad without
first getting dial tone. Simply enter the number then lift the handset
or press the Dial soft key or press the
Del
Sel
Del
Sel
key.
In all cases, the active call will appear on the display showing call
duration and destination.
†
Examples:
10.3.0.42
joe@205.173.1.24
sip: jane@polycom.com
To obtain the IP address of your phone, press
De
l
Se
l
De
l
Se
l
Menu
followed by Status, Platform and
Phone. The IP address is listed together with
other network information.
Listen Mode can be used for
listening to a conference call but
not actively participating, or for
checking voice mail.
Page 10
7
Answering a Call
Using the Handset:
Pick up the handset.
Using Listen Mode:
Press the Answer soft key or the line key
( ).
Using the Headset:
Pressing
Del
Sel
Del
Sel
will answer the call
through an optionally connected
headset. If headset memory mode is
enabled, pressing the line key (
)
will do the same.
In all cases, the active call will appear
on the display showing call duration and
destination.
Call Hold and Resume
During a call, press
Hold
Del
Sel
Hold
Del
Sel
Menu
Messages
or the Hold soft key.
The call will be placed on hold and this will
be indicated on the display. Press the
Resume
soft key to retrieve the call.
Multiple Calls on Hold
If there is an active call when a
new incoming call is received,
pressing the Answer soft key places
the active call on hold to answer
the new call.
Pressing Answer will also answer
the call in the previously con-
nected mode.
Incoming calls may be ignored
by pressing the Reject soft key or
De
l
Sel
De
l
Se
l
Menu
Messages
Do Not Disturb
during ringing.
If multiple calls are on hold on a single line
key, use the arrow keys to switch between
the calls then press the Resume soft key to
retrieve the desired call. If more than two
calls are on hold on a single key, an indica
tion will appear on the display, for example
“2/3” shows that this is the second call out
of three calls.
If calls are on hold on more than one line
key, the details of the calls on any line key
can be viewed by pressing that line key and
holding it down for a few seconds. If a line
key is pressed briefly, the first call on hold
on that line key will be retrieved.
Microphone Mute
During a call, press
Sel
Sel
. The LED on the
phone lights up and a flashing microphone
on the display indicates that the other party
(parties) cannot hear you.
Microphone Mute applies to handset and
headset modes. You can still hear all other
parties while Mute is enabled.
To turn off Microphone Mute, press
Sel
Sel
again.
Page 11
8
General Key Use
To navigate through menus and to enter data, these are useful tips:
1. Use
and or the
Next and Prev soft keys to scroll
through lists. In some lists the
Hold
De
l
Se
l
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
*
#
2
ABC
Menu
Messages
Do Not Distur
b
ABC21DEF
3
54
MNOJKLGHI
6
TUV87WXYZ
9
OPER
PQRS
0
and
Hold
De
l
Se
l
DEF
6
MNO
9
WXYZ
#
Menu
Messages
Do Not Distur
b
DEF
3
MNOJKLGHI
6
WXYZ
9
keys can be used as “Page
Up” and “Page Down”.
2. Many soft keys can only be ac
-
cessed by pressing the
More soft key.
3. The
Del
Sel
Del
Sel
Menu
key can be pressed to
quickly exit from any menu.
4. To enter text using the dial pad,
press the number keys one or more
times. For example, for ‘A’ press
‘2’ and for ‘C’ press ‘222’. When
in text entry mode the display title
will show whether keys will gener
-
ate numbers (1), upper-case (A) or
lower-case (
a) characters and the
1/A/a soft key can change this.
Local Conferencing
A conference may be created with two other parties using the phone’s local conferencing feature.
1. Place a call to the first party.
2. Press the
Conf soft key to obtain a
new line (the active call is placed
on hold).
3. Dial the number of the second party
or use the arrow keys to access
speed dial numbers or the missed
call list, or use the Features menu to
access placed and received call lists.
From one of these lists press the Dial
soft key.
4. When the second party answers,
press the Conf soft key again to join
all parties in the conference, or
press the
Split soft key to put the first
call on hold and keep the second
call as the active call.
A conference may be created at any time
between an active call and a call which is
on hold (on the same line) by pressing the
Join soft key.
Splitting a Conference
Ending the call on the conference
originator’s phone will end the
conference.
When a conference has been established,
a Split soft key is available. Pressing this
key will split the conference into two calls
on hold.
Transferring a Call
1. During a call, press the Trnsfr soft
key (the active call is placed on
hold).
2. Press the Blind soft key if a blind
transfer (without consultation) is
required.
3. Dial the number to which you want
to transfer the call or use the arrow
keys to access speed dial numbers
or the missed call list, or use the
Features menu to access placed
and received call lists. From one
of these lists press the Dial soft key.
(This step completes a blind transfer.)
4. Press the Trnsfr soft key again after
consulting with the new party to
complete a consultative transfer
or press the Split soft key to put
the first call on hold and keep the
second call as the active call
.
Transfer may be cancelled during estab
-
lishment by pressing the Cancel soft key.
The original call is resumed.
Page 12
9
Redial
Ending a Call
Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
7
9
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGH I
6
TUV
WXYZ
PQRS
to dial the last call placed
from your phone.
To redial another previously dialed num
-
ber, press the
Menu soft key, and select
Features, Call Lists,
then Placed Calls.
You will see a list of previously placed
calls. Choose the number you wish to
redial and press Dial.
Press the EndCall soft key.
OR
Replace the handset, or press
Del
Sel
Del
Sel
if in
Headset Mode.
Call Forwarding
Call Timer
Call progress on an active call is monitored
through a local call timer. This is visible
within the active call window on the display.
Calls may be Forwarded (Diverted) to
another extension as follows:
1. Press the
Fwd soft key from the
phone’s idle display.
2. (Optional) If multiple lines are in
use, select which line to forward.
3. Enter a number or URL to forward
all future calls to.
4. Press the
Enable soft key to confirm
Call Forwarding.
Idle display returns with a moving arrow
on the line label to confirm Call Forward
-
ing enabled.
To turn call forwarding off:
1. Press the
Fwd soft key from the
phone’s idle display.
2. (Optional) If multiple lines are in
use, Select which line to disable
Call Forward.
3. Press the
Disable soft key.
Idle display returns and the line indicator
now displays the regular icon.
Volume Adjustment
Press the volume keys to adjust receiver
volume during a call. Pressing these keys in
idle state adjusts the ringer volume.
To conform to regulatory requir-
ments, handset and headset volume
will return to a preset level after each
call. Hands-free volume settings will
be maintained across calls.
Page 13
10
1. Press
De
l
Se
l
De
l
Se
l
Menu
.
2. Select
Settings followed by Basic,
Preferences, Time & Date;
3. Select from Date Format, Time For
-
mat, Clock Order
or Enable/Disable.
4. Scroll through the options via the up
and down arrow keys.
5. Press
Select to confirm and
De
l
Se
l
De
l
Se
l
Menu
to return directly to the idle display.
Do Not Disturb
Press
Del
Sel
Del
Sel
Menu
Messages
Do Not Disturb
to prevent the phone from
ringing on incoming calls. A flashing icon
and text on the display indicates that Do Not
Disturb is on.
Calls received while Do Not Disturb is
enabled are logged in the Missed Call list.
To turn off Do Not Disturb, press
Del
Sel
Del
Sel
Menu
Messages
Do Not Disturb
again.
Time and Date
Time and Date is clearly displayed on the
SoundPoint® IP 300/301 SIP phone. If the
phone cannot obtain a time and date from
the server, the display will flash. Contact
your system administrator if either time or
date is incorrect. Users have control over
the format of the display and can turn it off.
Select options which are right for you as
follows:
Headset Memory Mode
As an option, the headset can be permanently enabled. This is especially useful for
regular headset users.
To do this:
1. Press
Del
Sel
Del
Sel
Menu
.
2. Select
Settings followed by Basic,
Preferences, Headset Memory
.
3. Use the up or down arrows and
Select
soft key to enable Headset Memory
Mode.
4. Press
Del
Sel
Del
Sel
Menu
to return directly to
the main menu.
(Optional) If multiple lines are in use, Do
Not Disturb can be set on a line-by-line
basis. Contact your system administrator
for further details. When Do Not Disturb
is enabled for a particular line, this is
indicated by a flashing “
X ” beside the
line indicator on the display.
Subsequent calls to or from this phone
using the headset will activate a flashing
headset icon on the display. Pressing the
line keys or
Answer soft key to receive a
call will now connect to the user’s head
-
set automatically.
Repeat steps 1-3 and select Disable to turn
Headset Memory Mode off.
Page 14
11
Display Contrast
To adjust the contrast on the display to a
comfortable level:
1. Press
Del
Sel
Del
Sel
Menu
. Select Settings fol-
lowed by Basic, Contrast
.
2. Press the
Up or Down soft keys (or
volume keys) to increase or decrease
the display contrast.
3. Press the
Ok or Cancel soft keys to
accept or cancel changes.
4. Press
Del
Sel
Del
Sel
Menu
or the Exit soft key
to return to the idle display.
Ring Type
Many ring types are available. Users can
select different rings to distinguish between
lines or to have a different ring from their
neighbor’s phone.
To change the incoming ring:
1. Press
Del
Sel
Del
Sel
Menu
. Select Settings fol-
lowed by Basic, Ring Type.
2. (Optional) If multiple lines are used,
first select which line to change.
Call Lists
A local list of calls missed, received, and
placed is maintained by the phone (up to
100 for each).
Press
Del
Sel
Del
Sel
Menu
. Select Features followed
by Call Lists. Select Missed, Received, or
Placed Calls as desired. Call information
will be displayed.
3. Using the arrow keys, highlight
the desired ring type. Press the
Play soft key to hear the selected
ring type.
4. Press
Select to change to the se-
lected ring type.
5. Press
Del
Sel
Del
Sel
Menu
or the Exit soft key
to return to the idle display.
See also Distinctive Ringing /
Call Treatmen
t.
Choose:
1. Edit to amend the dial string if nec-
essary.
2. Dial to return the call.
3. Exit to return to the previous menu.
4. Info to view information about the
call.
5. Save to store the contact to the Con-
tact Directory.
6. Clear to delete the call from the list.
Press the Exit soft key to return to the idle
display.
To quickly view the Missed Calls list
from the idle display press .
Page 15
12
Contact List
In addition to a directory of missed, placed, or received calls, the
phone can store a local directory of 200 or more contacts*. Users
can add, delete, edit, dial, or search for any contact in this list through
just a few key strokes.
To add or edit a contact:
*Limit depends on Server configuration. Contact
your system administrator for full details.
1. Press
Del
Sel
Del
Sel
Menu
, select Features
and Contact List.
2. Press
Add to enter another contact
into the phone’s database or press
Edit to edit an existing entry.
3. To move between fields when edit
-
ing, use the Next or Prev soft keys.
Enter first and/or last name from
the keypad. Press the
1/A/a soft
key to select between numeric and
upper/lower case alphanumeric
modes.
4. Enter the Contact number. This
is a required field and it must be
unique (not already in the directory).
5. Speed Dial Index, Ring Type and
Divert Contact may be left blank.
6. Use
and or the
Change soft key to switch between
Enabled and Disabled settings for
the last four fields.
7. Press
Save to confirm or Cancel to
abandon the changes, then press
Exit to return to the idle display.
To search for a particular contact:
1. Press
Search from the Contact List
menu.
2. Using the dial pad, enter the first
few characters for First or Last
names.
3. Press
Search to search for contacts.
4. Successful matches can be dialed
from the resulting screen.
Contacts can be easily added from
Call Lists. See Call Lists for more
information.
Page 16
13
To remove a Speed Dial entry:
1. Press
Del
Sel
Del
Sel
Menu
, select Features and
Contact List.
2. Scroll to the desired entry and press
Edit.
3. Delete the Speed Dial Index number
using the and then the Delete
soft keys.
Multiple Lines
SoundPoint® IP 300/301 SIP can support up
to two lines, each associated with its own
line key. Lines can be configured for private
or shared lines.
Typically, the top-most line key is reserved
for the principle directory number (DN) of
the phone. Depending on how your phone
is configured, the display could resemble
one of the screens shown:
To assign John to a Speed Dial entry:
1. Press
Del
Sel
Del
Sel
Menu
, select Features and
Contact List.
2. Press the
Add soft key to enter John’s
contact details (see Contact Directory) or highlight John’s existing
directory entry and press Edit.
3. Enter Speed Dial Index as “1”. This
assigns John to the first speed dial
entry.
Speed Dial
Pre-assigned numbers can be associated with speed dial entries for
rapid automated dialing. If a line key is unassigned to a line, it can
act as a speed dial key for the first speed dial entry. Other speed dial
entries can be viewed from the idle display by pressing
.
4. Press
Save and Exit to return to the
idle display.
The Speed Dial for that contact is
removed.
4. Press
Save to confirm or Cancel to
abandon the change then press Exit
to return to the idle display.
Idle screen is now as shown if the
second line is available:
Multiple Keys Per Line
A line on the phone can be configured to
have two line keys associated with it. If this
is the case, the display could look something like this:
Incoming calls to this line will be distributed evenly among the two available keys.
Similarly, outgoing calls will be distributed.
Page 17
14
Multiple Call Appearances
Each line on the phone can be configured to
have one or more call appearances. More than
one call appearance is useful if there is an
active call and an incoming call arrives on the
same line. In the example shown, there is in
an outbound call with Bob Smith. The second
diagram shows an incoming call from Jim
Green. To answer this incoming call, put the
original call on Hold or press the key
to access the new call. Soft key labels will be
updated on the display with these options:
1. Answer this incoming call, the first call
is automatically placed on Hold.
2. Reject the second incoming call.
3. Forwrd the incoming call to another
extension.
Answering the incoming call places the original on Hold and refreshes the soft key labels
as indicated (last illustration).
A user can also place another outbound call on
the same first line. Press
Hold during the first
call and press NewCall to obtain dial tone for a
second call.
Shared Lines
*
Shared lines are an optional feature configured on the
server and may not be supported on your particular sys-
tem. Contact your system administrator to find out.
The phone supports shared lines*. If two
phones share a line, an incoming call to that
number will cause both phones to ring. The
call can be answered on either phone but
not both.
The shared line icon changes to a moving
icon when the line is in use remotely.
Calls on shared lines can be transferred, put
on hold, or added to a conference.
Page 18
15
Voice Mail
*
Voice Mail is an optional feature configured
on the server and may not be supported on your
particular system. Contact your system adminis-
trator to find out.
†
Screen options may vary with server-based
application. Voice Mail can be accessed with a
single key press. Contact your system adminis
-
trator to configure this option.
Received messages will be indicated by a
flashing Message Waiting Indicator LED
on the front of the phone and optionally a
visual notification on the display.
Individual line indicators reflect voice
messages left on that line (useful if multiple lines are in use).
A stutter dial tone in place of normal dial
tone is used to indicate that one or more
voice messages are waiting at the message
center.
To listen to voice messages:
1. Press
Del
Sel
Del
Sel
Menu
and select Fea-
tures, Messages
*,†
.
2. (Optional) If multiple lines are in
use, select from which line messages are to be retrieved.
3. Display indicates number of mes
-
sages and their importance. Press
Connect to initiate retrieval from the
Message Center,
OR
Press
Clear to turn off the flashing
LED without listening to messages.
4. Follow voice prompts to listen to
messages.
Distinctive Ringing / Call Treatment
Users can set distinctive incoming ringing tones for
contacts in their local directory. This allows identifica
-
tion of a contact by a specific ring tone.
To set a distinctive ring for a local contact:
1. Press
Del
Sel
Del
Sel
Menu
, select Features,
Contact List.
2. Using the arrow keys, scroll
through the directory to choose a
contact.
3. Press
Edit and scroll down using the
Next soft key to Ring Type.
4. Enter a number corresponding
to one of the ring types available
(press then the Delete soft
key
to remove an existing value).
5. Press the
Save soft key or Cancel to
abandon the change.
Incoming calls from this contact
will now have the distinctive ring
-
ing pattern applied.
See Ring Type in this guide for further
details.
This feature is local to the phone, and may be over-ridden by serv-
er settings. Contact your system administrator for more details.
Page 19
16
Phone Reboot
Periodically, the phone may require a user
reboot. Reasons for this include accepting a
new configuration or new software.
There are two ways to reboot the phone:
► Simultaneously press and hold the Do
Not Disturb, Hold, and Volume keys
(highlighted in the diagram) for more
than 3 seconds
► Press
Del
Sel
Del
Sel
Menu
and select Settings,
Advanced, Restart Phone (the user
password is required to access this
menu).
The reboot process will begin and is complete
when the idle display is shown.
Text Messaging
Users can send and receive Text messages
on the phone. SIP Instant (Text) Mes
saging is supported in real-time. Users
can send and receive text messages using
their phones. Received messages will be
indicated by a flashing Message Waiting
Indicator LED on the front of the phone
and optionally a visual notification on the
display.
1 3
54 6
87 9
0
*
ABC2DEF
MNOJK
LGHI
TUV
WXYZ
OPER
PQRS
Hold
Menu
Redial
Do Not Disturb
Optional Features
In the case of problems, it may be possible to restore normal operation of your phone
without rebooting. Contact your system administrator before attempting to reboot the
phone.
To read text messages:
1. Press
Del
Sel
Del
Sel
Menu
and select Fea-
tures, Messages, Instant Messages,
OR
Press the
InstMsg soft key to read a
message just received.
2. (Optional) If multiple lines are in
use, select from which line messages are to be retrieved.
3. Messages appear first to last in sent
order.
4. Press the
Next or Prev soft keys to
cycle through messages in order.
Page 20
17
Presence / Status / Buddy Lists
The phone combines interactive message
services and status monitoring to complement a traditional messaging application
such as email.
Live interaction within a pool of phones is
possible by monitoring the “presence” of
the parties involved.
Each phone can “watch” the status of up
to eight other phones. These other phones
form the “Buddy List”. The status of bud
dies is displayed and updated in real time.
Each phone can also be “watched” by up
to eight other phones.
To add or delete a contact from your buddy list, or block a contact:
1. Press
Del
Sel
Del
Sel
Menu
, select Features, Con-
tact List.
2. Using the arrow keys, scroll through the
directory to choose a contact.
3. Press
Edit and scroll down using the Next
soft key to the Watch Buddy
or Block
Buddy fields.
4. Use the arrow keys
or the Change soft
key to switch between Enabled or Dis
-
abled status.
5. Press the
Save soft key or Cancel to aban-
don the change.
The diagrams show a typical Buddy
Status screen display of monitored
phones and a My Status display.
To view and change Presence settings:
1. Press
Del
Sel
Del
Sel
Menu
and select Fea-
tures, Messages, Instant Messages
.
2. (Optional) If multiple lines are in
use, first select from which line to
send the message.
3. Press the
New soft key.
4. Enter the desired extension or SIP
URL. Press the 1/A/a soft key
to alternate between numeric and
upper/lower case alphanumeric
modes.
5. Press the
Select soft key to choose
from various pre-scripted short
messages.
OR
Press
Edit to compose a custom
message. Use dial pad keys to
cycle through the character set.
Use keys 1, *, 0, and # to select
special characters.
6. Press
Send when finished.
To send a text message:
1. Press
Del
Sel
Del
Sel
Menu
and select Fea-
tures, Presence
.
2. Choose
My Status to change your
own status (online, busy, etc.).
This affects information sent
to watching phones. Presence
information will also be sent to
watching phones when the user
goes off-hook or invokes Do Not
Disturb. The
My Status display
can also be accessed by pressing
the MyStat soft key from the idle
display.
3. Choose
Buddy Status to monitor
the status of the contacts within
your buddy list. This can also be
accessed by pressing the Buddies
soft key on the idle display.
Page 21
18
4. Choose Watcher List to see which
phones are currently monitoring
your status. Press the Block soft key
to block a watcher.
5. Choose Blocked List
to see which
phones you have blocked from
monitoring your status. Press the
Unblock soft key to unblock a contact.
The software running on the phone is compatible with Win-
dows™ and MSN Messenger™ for peer-to-peer presence and
instant messaging.
Page 22
19
No Dial-Tone
Verify power is correctly applied to the
SoundPoint® IP 300/301 SIP phone:
• Check that the display is illuminated.
• Make sure the LAN cable is inserted
properly at the rear of the phone
(try unplugging and re-inserting the
cable).
• If using in-line powering, check that
the switch is supplying power to the
phone (contact your system administrator).
Troubleshooting
Verify if dial tone is present on any other
audio paths:
• Switch between handset, headset
(if present) or hands-free to see if
dial tone is present on these other
paths.
• If dial tone exists on one of these,
connect a different handset or
headset to isolate the problem.
No Display, Incorrect Display or Bad Contrast
Verify power is correctly applied to the
SoundPoint® IP 300/301 SIP phone:
• As “No Dial-Tone” above.
Verify contrast adjustment:
• Follow the instructions in this User
Guide to adjust the contrast to a
darker level.
• Reboot the phone to obtain a default
level of contrast (follow the instruc
-
tions in this User Guide).
Verify successful outbound or inbound
calling:
• Place a call to the phone under
investigation. Check that the
display indicates incoming call
information.
• Lift the handset. Ensure dial
tone is present and place a call
to another extension or number.
Check that the display changes in
response.
No Ringing
Verify incoming ring setting and volume
level:
• Adjust the ringing level from the
front panel using the volume up/
down keys.
• Check that the Ring Type selected in
the Settings menu is not the Silent
Ring.
Verify successful outbound or inbound
calling:
• As “No Display” above.
Page 23
20
No Audio on Headset
Verify correct connections:
• Ensure the headset is plugged into
the jack marked
Headset at the rear
of the phone.
• Ensure the headset amplifier (if
present) is turned on and/or the
volume is correctly adjusted.
No Response from Feature Key Presses
Verify phone is in active state:
• Make a call to the phone to check
for inbound call display and ringing as normal. If successful, try to
press feature keys within the call to
access Directory or Buddy Status
for example.
• Press
De
l
Se
l
De
l
Se
l
Menu
followed by System
Status and Server Status to confirm
line is actively registered to the
server.
• Reboot the phone to attempt reregistration to the server.
Display shows “Network Link is Down”
Verify LAN cable is properly connected:
• Check termination at the switch or
hub (furthest end of the cable from
the phone).
• Check that the switch or hub is
operational (flashing link/status
lights) or contact your system
administrator.
• Press
De
l
Se
l
De
l
Sel
Menu
followed by System
Status and Network Status. Scroll
down to verify LAN port is Active.
• Reboot the phone to attempt reregistration with the server.
Page 24
21
Modifications
In accordance with Part 15 of the FCC
Rules, the user is cautioned that any chang
-
es or modifications not expressly approved
Part 15 Rules
This device is compliant with Part 15 of the
FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful
interference, and
Class B Digital Device or Peripheral
Note: This equipment is tested and complies with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses, and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will
not occur in a particular installation. If this
equipment does cause harmful interference
to radio or television reception, which can
be determined by turning the equipment off
2. This device must accept any
interferences received, including
interference that may cause undesired operation.
by Polycom, Inc. could void the user’s
authority to operate the equipment.
Installation Instructions
Installation must be performed in accordance with all relevant national wiring rules.
L’Installation doit être exécutée confor
mément à tous les règlements nationaux
applicable au filage électrique.
Safety and Compliance
and on, the user is encouraged to try to
correct the interference by one or more of
the following measures:
1. Reorient or relocate the receiving
antenna.
2. Increase the separation between
the equipment and receiver.
3. Connect the equipment into an
outlet on a circuit different from
that to which the receiver is con
-
nected.
4. Consult the dealer or an experi
-
ence radio/TV technician for help.
Plugs Acts as Disconnect Device
The socket outlet to which this apparatus is
connected must be installed near the equipment and must always be readily accessible.
La prise électrique à laquelle l’appareil
est branché doit être installée près de
l’équipement et doit toujours être facile
-
ment accessible.
Page 25
22
Industry Canada (IC)
This Class [B] digital apparatus complies
with Canadian ICES-003.
Cet appareil numérique de la classe [B]
est conforme à la norme NMB-003 du
Canada.
CE and VCCI Mark
This SoundPoint® IP 300/301 SIP is marked
with the CE mark. This mark indicates
compliance with EEC directories 89/336/
EEC and 73/23/EEC.
A full copy of the Declaration of Confor
mity can be obtained from Polycom Ltd.,
270 Bath Road, Slough, Berkshire, SL1
4DX, UK.
LIMITED WARRANTY. Polycom war
rants to the end user (“Customer”) that this
product is expected to be free from defects
in workmanship and materials, under
normal use and service, for one year from
the date of purchase from Polycom or its
authorized reseller.
Polycom’s sole obligation under this ex
press warranty is at Polycom’s option and
expense, to repair the defective product
or part, deliver to Customer an equivalent
product or part to replace the defective
item, or if neither of the two foregoing
options are reasonably available, Polycom
may, on its sole discretion, refund to
Customer the purchase price paid for
the defective product. All products that
are replaced will become the property of
Polycom. Replacement products or parts
may be new or reconditioned.
Polycom is expected to warrant any
replaced or repaired product or part for
ninety (90) days from shipment, or the
remainder of the initial warranty period,
whichever is longer.
Products returned to Polycom must be
sent prepaid and packaged appropriately
for safe shipment, and it is recommended
that they be insured or sent by a method
that provides for tracking of the package.
Responsibility for loss or damage does not
transfer to Polycom until the returned item
is received by Polycom. The repaired or
replaced item will be shipped to Customer,
at Polycom’s expense, not later than thirty
(30) days after Polycom receives the
defective product, and Polycom will retain
risk of loss or damage until the item is
delivered to Customer.
Polycom Limited Warranty
and Limitation Liability
Page 26
23
Polycom will not be liable under this
limited warranty if its testing and exami
nation disclose that the alleged defect or
malfunction in the product does not exist
or results from:
• Failure to follow Polycom’s installa
tion, operation, or maintenance instructions.
• Unauthorized product modification or
alteration.
• Unauthorized use of common carrier
communication services accessed
through the product.
• Abuse, misuse, negligent acts or omis
sions of Customer and persons under
Customer’s control; or
• Acts of third parties, acts of God, ac
cident, fire, lightening, power surges or
outages, or other hazards.
IF A POLYCOM PRODUCT DOES NOT
OPERATE AS WARRANTED ABOVE,
CUSTOMER’S SOLE REMEDY FOR
BREACH OF THAT WARRANTY
SHALL BE REPAIR, REPLACEMENT,
OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION.
TO THE FULL EXTENT ALLOWED BY
LAW, THE FOREGOING WARRANTIES
AND REMEDIES ARE EXCLUSIVE
AND ARE IN LIEU OF ALL OTHER
WARRANTIES, TERMS, OR CONDI
TIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF
LAW, STATUTORY OR OTHERWISE,
INCLUDING WARRANTIES, TERMS,
OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICU
LAR PURPOSE, SATISFACTORY
QUALITY, CORRESPONDENCE WITH
DESCRIPTION, AND NON-INFRINGE
-
MENT, ALL OF WHICH ARE EX
PRESSLY DISCLAIMED. POLYCOM
NEITHER ASSUMES NOR AUTHO
-
RIZES ANY OTHER PERSON TO AS
SUME FOR IT ANY OTHER LIABILITY
IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE OR
USE OF ITS PRODUCTS.
Please contact your Polycom Authorized
Reseller for information about service
agreements applicable to your product.
Exclusions
Warranty Exclusive
Service Agreements
Limitations of Liability
LIMITATION OF LIABILITY. TO THE
FULL EXTENT ALLOWED BY LAW,
POLYCOM EXCLUDES FOR ITSELF
AND ITS SUPPLIERS ANY LIABILITY,
WHETHER BASED IN CONTRACT OR
TORT (INCLUDING NEGLIGENCE),
FOR INCIDENTAL, CONSEQUEN
TIAL, INDIRECT, SPECIAL, OR
PUNITIVE DAMAGES OF ANY KIND,
OR FOR LOSS OF REVENUE OR
PROFITS, LOSS OF BUSINESS, LOSS
OF INFORMATION OR DATA, OR
OTHER FINANCIAL LOSS ARISING
OUT OF OR IN CONNECTION WITH
THE SALE, INSTALLATION, MAIN
TENANCE, USE, PERFORMANCE,
FAILURE, OR INTERRUPTION OF
ITS PRODUCTS, EVEN IF POLYCOM
Page 27
24
OR ITS AUTHORIZED RESELLER
HAS BEEN ADVISED OF THE POS
SIBILITY OF SUCH DAMAGES, AND
LIMITS ITS LIABILITY TO REPAIR,
REPLACEMENT, OR REFUND OF THE
PURCHASE PRICE PAID, AT POLY
-
COM’S OPTION. THIS DISCLAIMER
OF LIABILITY FOR DAMAGES WILL
NOT BE AFFECTED IF ANY REMEDY
PROVIDED HEREIN SHALL FAIL OF
ITS ESSENTIAL PURPOSE.
Some countries, states, or provinces do
not allow the exclusion or limitation of
implied warranties or the limitation of
incidental or consequential damages for
certain products supplied to consumers,
or the limitation of liability for personal
injury, so the above limitations and exclu
-
sions may be limited in their application to
you. When the implied warranties are not
allowed to be excluded in their entirety,
they will be limited to the duration of the
applicable written warranty. This warranty
gives you specific legal rights which may
vary depending on local law.
This Limited Warranty and Limitation of
Liability shall be governed by the laws of
the State of California, U.S.A., and by the
laws of the United States, excluding their
conflicts of laws principles. The United
Nations Convention on Contracts for the
International Sale of Goods is hereby
excluded in its entirety from application to
this Limited Warranty and Limitation of
Liability.
All rights reserved under International and
Pan-American Copyright Conventions.
No part of the contents of this manual may
be copied, reproduced, or transmitted in
any form or by any means, or translated
into another language or format, in whole
or part, without written consent from
Polycom, Inc.
Do not remove (or allow anybody else to
remove) any product identification, copy
-
right or other notices.
Polycom, the Polycom logo design, and
SoundPoint are trademarks of Polycom,
Inc. in the U.S. and various other coun
-
tries.
Portions of the software contained in this
product are Copyright (c) 1998, 1999,
2000 Thai Open Source Software Center
Ltd. and Clark Cooper.
Permission is hereby granted, free of
charge, to any person obtaining a copy of
this software and associated documenta
tion files (the “Software”), to deal in the
Software without restriction, including
without limitation the rights to use, copy,
modify, merge, publish, distribute, subli
-
cense, and/or sell copies of the Software,
and to permit persons to whom the Software is furnished to do so, subject to the
following conditions:
The above copyright notice and this per
mission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED “AS
IS”, WITHOUT WARRANTY OF ANY
KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE
WARRANTIES OF MERCHANTABIL
-
Disclaimer
Governing Law
Copyright Notice
Page 28
25
ITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS
OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES
OR OTHER LIABILITY, WHETHER IN
AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT
OF OR IN CONNECTION WITH THE
SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.
Page 29
Polycom, Inc.
1565 Barber Lane
Milpitas, CA 95035
©2004 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design
are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks
are the property of their respective compainies.
1725-11319-001 Rev. B
Forwar
d
Conference
Transfer
Call Lists
Speed Dial
Time & Date
Redial
1 3
DE
F
5
JKL
4
GH
I
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
AB
C
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